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Powur Solar

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5.8

Overall Score

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LAST UPDATED: March 27th, 2024

Powur Solar has emerged as a prominent solar energy installation company since its inception in 2014. Headquartered in Del Mar, California, the company is licensed to install solar panels in 22 states and Puerto Rico. 

Powur has a simple approach to solar and will first analyze your utility bill to design a custom savings plan for your home and then schedule a consultation with you to discuss your best money saving options.

Powur's remarkable growth and commitment to environmental preservation made it one of the fastest-growing companies on the Inc. 5000 list for 2019.

Continue reading to learn more about this solar company or jump down to read Powur Solar reviews from verified customers.

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The Good

  • Powur Solar Installation Process
  • Powur Solar Warranties
  • Zero-Down Financing
  • Powur Solar Service Area
  • A Leader in Sustainability

Powur Solar Installation Process

Going solar with Powur is straightforward. Customers will first meet with one of the company’s solar consultants to assess the home’s current energy needs and solar output potential. The homeowner will then provide the consultant with the home’s latest utility bill to help the company calculate potential savings.

Following this initial consultation, Powur will consult with its partner network to develop a number of possible solutions customized to the homeowner’s needs. Once homeowners have reviewed this custom proposal, they will be able to choose the plan that works best for their budget as well as their solar energy ambitions. Once the solar installation contract is signed, the installation process will begin.

Though Powur subcontracts the labor portion of the solar installation process to qualified partners, every solar project is overseen by Powur’s quality assurance team, project managers, operations managers, and operations directors.

Powur Solar Warranties

The company's partnerships with industry leaders have enabled homeowners to access high-quality solar panels, inverters, backup batteries, solar generators, and other energy efficiency upgrades.

Per information on the Powur website, all solar equipment comes with manufacturer’s warranties good for up to 25–30 years (solar panels, 25-year minimum; solar inverters, 12–30 years), which guarantees performance and protects against damaged or defective equipment for essentially the lifetime of the solar energy system. Solar panel production guarantees range from 85 percent to 92 percent depending on the brand selected.

Powur also provides its own, 10-year workmanship warranty, considered the industry average, though some competitors offer longer warranties. This guarantees all installation work on the solar panel system, electrical panel, and roof, for the first 10 years of operation.

Zero-Down Financing

In addition to direct purchase, Powur also allows homeowners the option to finance their solar energy system through a zero-down, low-interest solar loan. Solar loans provide all the advantages of direct purchase, most notably access to the Federal Solar Tax Credit, while also alleviating the substantial upfront costs of going solar.

Powur Solar Service Area

Compared to other solar companies in the industry, Powur has a more expansive service area, servicing 22 states. A company’s service area is not an indicator of quality of service, but it is worth noting that many solar companies have limited service areas, of even just one or two states. The fact that Powur has a wide service area means that its services are available to more homeowners.

Powur is licensed to install solar panel systems in the following 22 states:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Hawaii
  • Idaho
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Jersey
  • New Mexico
  • North Carolina
  • Ohio
  • Pennsylvania
  • South Carolina
  • Texas
  • Utah
  • Virginia
  • West Virginia

Powur is also licensed to install in Puerto Rico.

A Leader in Sustainability

Powur's dedication to environmental preservation is evident through its initiatives. 

Beyond its renewable energy products and services, Powur stands as a socially conscious entity. It is a fully certified B-Corp and, as part of its mission, allocates funds from each installation to preserve millions of acres of the Amazon rainforest.

Furthermore, Powur has taken a pioneering step by offsetting 100 percent of the emissions from the solar manufacturing process, setting a precedent for the industry.

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The Bad

  • Powur Solar Reviews

Powur Solar Reviews

Powur Solar reviews on BestCompany.com are mixed with customers either giving the company 5 stars or 1 star. Powur reviews have highlighted areas where the company could enhance its customer service experience, and there have been complaints related to project delays, communication issues, and subcontractor challenges.

It is notable that Powur Solar has responded to each of these reviews individually in an attempt to resolve the issues described. By acknowledging these challenges and implementing measures to address them, the company demonstrates the desire to improve upon processes and make good on its promise to treat customers like family.

Not all Powur reviews, as previously noted, are negative, and many satisfied customers have given the company 5 stars and frequently highlight the company’s professionalism, competitive pricing, and ability to deliver on what they promise.

It is important to note that the most recent Powur reviews on BestCompany.com are from two years ago, thus it is difficult to know what the current experience is like with the company based on available customer feedback.

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The Bottom Line

With a vast number of successful installations and a diverse range of energy-efficient solutions, Powur Solar continues to be a strong contender in the solar industry. 

And by taking customer feedback to heart and refining its customer service approach, Powur can further enhance its reputation and continue making positive strides toward a cleaner planet.

Ultimately, as the renewable energy landscape evolves, Powur Solar's role as an investor-backed, member-owned, and environmentally impactful company positions it as a key player in driving a sustainable future for generations to come.

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Star Rating

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1.8

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157 Reviews

Review Breakdown

5 grade

43%

4 grade

6%

3 grade

4%

2 grade

8%

1 grade

39%

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Josh Moore

We got a good price from powur, but their customer service is awful. I really like our sales person, Adam, but we have had a new project manager every month. Major installation of our project completed in October, and yet, here we are at the end of March and they are sending a crew out to fix some stuff so that they match the plans.

5 days ago

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Tatanisha

Communication is a little off. They need to work on communicating with their customers. There has been confusion. Still from my understanding that the equipment is good it is just their customer service that needs improvement.

3 years ago

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Reply from Powur Solar

Thank you for the feedback Tatanisha, I will let the team know and make those suggested improvements.

Dec. 4th, 2020

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Lucas Penitas, TX

I had some issues with installation crew which never got resolved in the way we wanted...I was never told about the way panels were going to be set up by the seller and I'm very disappointed on the outcome

3 years ago

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Reply from Powur Solar

Lucas, thank you for your feedback, we work diligently to improve any issues out customers have with our installation partners so your feedback is valuable to us in making these improvements.

Jan. 4th, 2021

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William Bowen

The system that was discussed with me and the options I was supposed to have was not the system I ended up with. Now I am looking at another 9k plus to get the system to do what I wanted in the first place.

3 years ago

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Reply from Powur Solar

William, this is unacceptable to us and we will get our Operations Team to reach out to you to resolve these issues.

Nov. 20th, 2020

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Momo Oviedo, FL

Very disappointed, The fact that I was offered enough panels to produce 100% energy when I reality I’m only producing 30-50%. Right after installation the first few months was great. My electric bill was around $15 a month. Right around June or July I started getting a bill of $70 dollars. Communicated with installation company a number of time till finally they sent a technician to take a look at it. Was never told what was the problem. Ok so then the following month I get another bill for $65. I called and email installation company again, They said that it might be because of my trees blocking the sun. I said well the sales rep knew I had trees but never mention to me that the trees would be a problem. The only thing the sales rep said was to keep my trees trimmed. Which I did right after installation. Costing me $700 . Never heard back from the again. So I got in contact with the sales rep and explained what was going on and he said the same excuse , I need to trim the trees and again I said I did right after installation and have proof. Then he said he will contact the installation company so they can take a look. They came over and said the system is working fine. The only problem is that I’m getting a lot of shade. I said well if my trees are a problem then why sale me a system that cost me a fortune knowing that was going to be a problem? I live in central Florida and I get plenty of sun year round. Just around fall and winter the sun is more south and of course the tress are in the south side of the house. So most of the morning sun is blocked. But how would I known that. I trust your company to know this things. So now I’m only producing around 35-40% energy and still getting a $60 bill plus the loan. So in reality I’m being screwed any ways paying two different company when j thought I’ll just be paying the loan. I feel lied to and taken advantage. I’ve had taken pictures of the roof at certain hours of the day and have seen the sun hitting directly to my panels and when I look on the app it seems like if there was no sun at all. I keep saying to them through emails that I think there is a problem with the panels even though it shows it’s working but I never get a response back. But what do I know. I don’t sale or install solar panels. I guess I’m pretty screwed for the next 20 years. And never had someone teach me how my system or my app works . I do as best as I can using google.

2 years ago

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Reply from Powur Solar

Dear Momo, thank you for taking the time to bring this issue to our attention. We're sorry to hear you're not receiving the anticipated value of switching to solar with us and that you feel like Powur was not transparent. This is not how handle our business and we'd like to address the situation so we can get you back to that $15 electric bill and back to enjoying your solar system. Please email our Customer Care team at [email protected]. Once we receive your request, our specialists will immediately take a deeper look into your system performance. We look forward to working towards a satisfactory resolution for you.

Dec. 15th, 2021

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59 Garage ,

Our Solar project got signed in October. We were promised a 4-6 week completion. Our sales rep helped take care of our loan and tried to keep communication with the permit and install process. The team dropped the ball and said they had submitted permits to the county. I checked the status and the county said this was incorrect and it should go through the city. Powur was a via a referral from another friend/neighbor who had his installation without issue. He confirmed that permits needed to go through the city. Our rep followed up and permits were submitted properly to the city. Did they lie about submitting or were they submitted without any follow up or known destination? There was never a reason from the team about what happened. The team appeared to be back on track. Our panel needed to be upgraded (Additional significant cost). Another plan was signed off and resubmitted. Permit was issued. Now there’s a drop in communication about the actual install even though the online process says we have a scheduled install date. The team says there’s a problem with underground wiring to the panel. We live in a residential city with a variety of neighbors getting solar installed without any issues. We’re about to pull the plug because we have no real communication with the team without constant prodding from our sales rep. We’ve consulted with other larger solar installers. They don’t seem to know about why underground wiring would matter. When we signed on in October, we wanted communication above all. This team is crushing that hope that this company is legitimate and will be able to complete the project let alone assist if there are any future issues with warranties or repairs.

3 years ago

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Reply from Powur Solar

Thank you for your feedback and for the detail regarding your install. We will get to the bottom of this for you, please email [email protected] and we will get you updated and get this project back on track for you.

Jan. 12th, 2021

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Maria

It’s not functioning. I am very dissatisfied that they have not gotten back to us. We have been paying a great deal on the bill still. They do not return phone calls.

3 years ago

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Reply from Powur Solar

Sorry to hear this Maria, this is not the kind of service we aim to give to our customers. Please send an email to [email protected] so we can assist you with getting resolution.

Dec. 4th, 2020

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Amarjit

My bill is still high. It is almost a hundred dollar difference but they told me it was going to be more like a hundred and eighty dollars.

3 years ago

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Reply from Powur Solar

Amarjit, sorry to hear that you are not getting the most saving possible, hope you are enjoying the extra $100 saving you have achieved.

Dec. 4th, 2020

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Nadezda

Because it's been four months and I'm paying for solar panels that are still not connected or activated

3 years ago

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Reply from Powur Solar

We apologize for any issues you are facing as a result of not being connected, I will send this feedback to our Ops Team.

Dec. 4th, 2020

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Stephania Smith

Because we have had them for 2 months now and we're having nothing but trouble with thim

3 years ago

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Reply from Powur Solar

Stephania, this is not acceptable to us, we will get our Operations Team to reach out to you to get your issues resolved.

Nov. 20th, 2020

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Anonymous

Because they took forever to complete the installation

3 years ago

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Reply from Powur Solar

This is unfortunate, we apologize for any inconvenience this caused, hopefully you are enjoying your new system and saving money on your energy costs.

Dec. 4th, 2020

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Roberto Valdez Jr

Because I'm still getting a light bill over $200

3 years ago

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Reply from Powur Solar

This is unfortunate for sure, I will get one of our customer care folks to reach out to you.

Nov. 24th, 2020