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Pink Energy

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4.8

Overall Score

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LAST UPDATED: March 15th, 2023
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Pink Energy, formerly POWERHOME Solar, is out of business. 

Due to customer dissatisfaction resulting from faulty Generac solar equipment, Pink Energy has closed its doors permanently. 

Pink Energy is one of the fastest-growing solar companies in the United States. It is headquartered in Mooresville, North Carolina, and specializes in solar energy and roofing services. 

The company was founded in 2006 as Rescomm. In 2014, the company rebranded and became Pink Energy and Roofing. 

In 2020, Pink Energy was ranked number 255 on the Inc. 5000 list of fastest-growing private companies in America. Pink Energy also boasts that it was ranked seventh nationally among residential solar installers by Solar Power World — making it the number one residential solar company in the Southeast and Midwest. 

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The Good

  • Cost Information
  • $0 Down, 100% Financing
  • Energy-Saving Upgrades
  • Lengthy Warranties
  • No Subcontractors

Cost Information

Pink Energy doesn't provide any exact pricing information on its website. This is completely expected within the industry as the cost of each solar system will vary from property to property.

Pink Energy explains that solar panel prices depend on your current energy consumption, the direction your home faces, the amount of sunlight your roof receives, and more. 

However, we applaud Pink Energy for including all the components that will affect your solar system's final price.

The company states that you will be given an all-inclusive price for your system and the final price will be based on the following factors:

  • Installation Equipment — This includes solar panels, inverter(s), wiring, conduit, mounting racks, and mounting hardware
  • Custom Designed Solar System — Once you sign a contract, you will work with the Pink Energy team to start designing the system, filing permits, and getting set up for installation
  • Time and Date for Installation — On the agreed-upon date, a Pink Energy team will carefully inspect and install the solar panels, ensure they're functioning properly, and clean up afterward. 

For many homeowners, trying to figure out the total cost of their new solar system can be like pulling teeth. We appreciate Pink Energy's transparency and providing consumers with at least some general information on exactly what will affect the total cost. 

$0 Down, 100% Financing

Pink Energy offers $0 down, 100 percent financing to qualified homeowners. 

The website doesn't exactly say the qualifications, so you will need to contact the third-party lender directly for complete details. 

Additionally, the company occasionally runs promotions offering savings to customers. As of this profile update, Pink Energy offers a rebate for 12 months of free solar for new customers based on the system you choose, customer usage, and your monthly loan. The actual rebate value varies depending on the customer. 

Energy-Saving Upgrades

The company's most popular package includes a solar panel system with solar panels and backup battery power in case of a power outage. When you purchase this package, you also get the following energy-saving upgrades with your purchase:

  • LED lightbulbs
  • Showerheads
  • Blown insulation
  • Nest thermostat
  • Attic staircase cover
  • Attic baffles 
  • Hot water heater blanket
  • How water temperature card
  • Faucet aerators
  • Smart power strips

Lengthy Warranties

Pink Energy boasts that it has some of the highest-quality solar panels that come with superior reliability and performance. Because the company fully believes that its solar panels are superior, all panels come with a 30-year linear power performance guarantee and a 25-year product workmanship guarantee. 

Additionally, the panels that Pink Energy uses guarantee that your panels will operate at 80 percent of their original capacity after 30 years.

Pink Energy also offers a 12-year warranty on solar inverters (don't worry, you can purchase an additional 13 years of coverage to match your solar system's 25-year warranty). 

No Subcontractors

Pink Energy doesn't hire subcontractors. Instead, the company's team consists of fully licensed electricians, with unlimited general contractors license and unlimited electrical contractors license. 

Pink Energy is also a GAF Master Elite roofer. In addition, the company has multiple employees who have completed either OSHA 10 or OSHA 30 training, and the project engineer/design manager is NABCEP-certified.

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The Bad

  • No Option to Lease
  • Not Available Nationwide

No Option to Lease

Homeowners looking to get a solar lease or PPA for their new system will have to look elsewhere.

While a solar lease or PPA can be a great solution for many homeowners, Pink Energy has several reasons for not offering these financing solutions.

The first and foremost reason Pink Energy doesn't provide solar leases is that it believes that everyone should own their power. When leasing, a third party essentially owns your solar system.

While there are some positives to a lease (the fact that you can get a solar system for little or no money down, you avoid the responsibility of repairs and maintenance, etc.), there are also a few negatives — the main one being that you lose control of your roof.

As leasing companies aim to maximize their profit, you could end up with a lot more panels than you wanted, the panels will be placed where the company wants, and you have to worry about selling the lease to another person should you move before the lease is up.  

The second reason Pink Energy doesn't offer solar leases is, so you (the homeowner) get the maximum return on your investment. 

Not Available Nationwide

Pink Energy is only available in 15 of the 50 states. 

  • Georgia
  • Kansas
  • Missouri
  • Pennsylvania
  • Texas
  • Illinois
  • Kentucky
  • North Carolina
  • South Carolina
  • Virginia
  • Indiana
  • Michigan
  • Ohio
  • Tennessee
  • West Virginia

The company is still young and growing, so it may be available to residents of other states soon, but there is no timeframe for when service areas will expand. 

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The Bottom Line

If you've been thinking about renewable energy and reducing your carbon footprint, we recommend looking into a company like Pink Energy. The company specializes in solar systems and has even received a few awards praising its customer service and business model.

With this solar company, you only have two financing options to choose from (buy or loan), but the company gives a clear explanation of why that is.

In addition, we admire Pink Energy's transparency when it comes to pricing. Although the company doesn't give any exact pricing information (since every system will vary depending on the house, location, panel placement, and more), we appreciate the fact that Pink Energy goes into some detail about what will be included in the final cost — giving you an idea of what to expect. 

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Star Rating

2.7

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83 Reviews

Review Breakdown

5 grade

28%

4 grade

10%

3 grade

10%

2 grade

5%

1 grade

48%

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Gary Johnson Ellijay, GA

Installed and operational. Actually works very well but properly installed as backup for all my critical services, seems to have lowered my power bill, and backup works well. Customer service is very hard to get to and they have bee out 3 times and still have not resolved my issues! The tax benefits are significant and help justify the high price! I need a direct number for customer service so I can discuss my situation with a technical person that can clearly define my issues and we can get it fixed properly. If those issues are resolved my only complaint would be the hard to navigate customer service process! The syste, panels and battery back up all work well, but getting service is a real issue!!

1 year ago

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Reply from Pink Energy

Hi Gary, we are glad to hear that you are enjoying your system! We have located your account in our system and will send your contact information over to our team so they can better assist you with your technical issues. We appreciate your patience.

Apr. 5th, 2022

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Darla Burghdoff Saline, LA

After much deliberation, we decided to install solar with PHS. The crew was very efficient and professional in the installation. My only complaint was that the electrician was in a hurry to leave and proceeded to go through the instructions of the monitoring/control panel so fast that I could not keep up. I told him so. So he tool my cell phone and took a video of what he was trying to explain....still confusing. I watched the video several times, but again, so fast I had a hard time following or knowing what it all really meant. Mind you we are in our late 60's to early 70's...so not as quick as a 30 something. Our light bills have not been $20 like we were led to believe. When I called them I was told it might take 3 months to adjust. 3 months?! In the meantime we are paying light bills plus the monthly fee for the solar panels. Then we got a call from the loan company that PHS uses. They now want us to refinance our mortgage and roll in the full cost of the system! That was not talked about before. We just refinanced a year ago....not sure I want to go through all that again. Will need to hear what they have to say. It will save us money they said....yeah, like the solar panels do?! Not seeing it yet. Guess this is more for younger people. We'll see.

2 years ago

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Reply from Pink Energy

Hello, We appreciate your feedback and we are actively looking to locate your account so that we can reach out to you. Could you please verify the state you are in? We are truly sorry you do not feel you were given enough time to understand the system and we would like to reach out and help walk you through it again. We can also end you the user manual for any future reference. As for your system production itself, we will gladly pull up your monitoring account and verify that everything is operating as it should once we can verify the account itself. Please get back with us regarding the state your account is in and we will reach out as soon as possible.

Sep. 22nd, 2021

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Thomas Diggs III Poquoson, VA

I am not experiencing as great of a savings as I thought I would. I am breaking even after paying the bills. I am also disappointed with the snap fuses blowing out and I have to catch it myself. The monitoring of the system is not what I thought it would be. It takes a couple of weeks to get a repair and at least a couple of hours on the phone to get someone. The service people coming out, however, are great and work diligently to fix any problem I have.

1 year ago

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Reply from Pink Energy

Mr. Diggs, We will be reaching out you in regards to your review to try and help answer any questions or concerns you might have. We are happy that you have had a great experience with our service team, but do want to ensure that all your questions and concerns have been answered.

Jan. 26th, 2022

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Chrysisse McDonald Knoxville, TN

The snaps keep failing. We do not have satisfaction that the system will work and produce power when needed. In 10 months of operation we have needed repair of parts four times. That is unacceptable! Although Power Home has been good about changing the damaged parts, the reliability is in question. I am on oxygen and need a concentrator to provide supplemental O2. Reliability is essential!!

2 years ago

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Reply from Pink Energy

Hello Chrysisse, We completely understand your concerns regarding the system performance. A representative has tried to contact you last week to address any additional concerns. First chance you have to respond to the email that was additionally sent, please feel free to do so. We want to assure you there is stability with your system and we will complete any service to ensure the same mistake is not repeated. I have confirmed your system is doing great and hope this continues. We truly appreciate your feedback as a valued customer of PowerHome. Thank You!

Nov. 22nd, 2021

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D & K Cleveland, TN

This company gets a 3 rating because a fantastic field representative did a great job of explaining my homes requirements. The initial salesman was rude in his tone of voice and got upset when I questioned the negative reviews. After the pricing quote the rep had to hand us off to a closer, his manager. He shot us down for not closing on the spot. We were getting 2 more bids. He had a hissy and therefor we will not buy from this company. Had we taped this conversation, we feel he should have been fired!

2 years ago

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Gary Tingler Hampton, VA

The installation went well. Service from the time of the install in September until January 2022 was bad. The system never worked properly. Communication was bad and they dropped the ball on getting Dominion Power out on getting the inspection to turn the grid on. It is January of 2022 and have not yet got a reduced electric bill.

1 year ago

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Reply from Pink Energy

Hello Gary, I am sorry that you experienced delays with your install and getting your system up and running. We want all of our customers to go through the process without experiencing any frustrating issues. We will be having a specialist reach out to regarding your concerns so that we can make sure they are being addressed. We appreciate you allowing us to help resolve these for you.

Jan. 31st, 2022

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Robert doverspike Glen Mills, PA

My install was done in two days. Nearly 3 months later and after having made my first payment, my system is actually doing semi what they said it would do

2 years ago

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Reply from Pink Energy

Hello Robert, We are pleased to hear that a month after you received PTO from your utility that you are seeing savings with your power bill. Please be aware that in the colder months, your production may not be as high due to the weather changes. If you ever have any questions or concerns, please feel free to reach out to our Customer Solutions department for further assistance. As always, thank you for your feedback, Robert. Thank you!

Nov. 8th, 2021

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Chris Koch

It takes a long time to get the service operating properly but once it's complete it works very well

1 year ago

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Reply from Pink Energy

Hello Chris, we do appreciate the feedback given regarding your experience. It is our duty to ensure that your system is functioning properly once service has been rendered. One of our representatives will be reaching out to you to better assist with any further questions or concerns.

Jan. 27th, 2022