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Pink Energy

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4.8

Overall Score

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LAST UPDATED: March 15th, 2023
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Pink Energy, formerly POWERHOME Solar, is out of business. 

Due to customer dissatisfaction resulting from faulty Generac solar equipment, Pink Energy has closed its doors permanently. 

Pink Energy is one of the fastest-growing solar companies in the United States. It is headquartered in Mooresville, North Carolina, and specializes in solar energy and roofing services. 

The company was founded in 2006 as Rescomm. In 2014, the company rebranded and became Pink Energy and Roofing. 

In 2020, Pink Energy was ranked number 255 on the Inc. 5000 list of fastest-growing private companies in America. Pink Energy also boasts that it was ranked seventh nationally among residential solar installers by Solar Power World — making it the number one residential solar company in the Southeast and Midwest. 

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The Good

  • Cost Information
  • $0 Down, 100% Financing
  • Energy-Saving Upgrades
  • Lengthy Warranties
  • No Subcontractors

Cost Information

Pink Energy doesn't provide any exact pricing information on its website. This is completely expected within the industry as the cost of each solar system will vary from property to property.

Pink Energy explains that solar panel prices depend on your current energy consumption, the direction your home faces, the amount of sunlight your roof receives, and more. 

However, we applaud Pink Energy for including all the components that will affect your solar system's final price.

The company states that you will be given an all-inclusive price for your system and the final price will be based on the following factors:

  • Installation Equipment — This includes solar panels, inverter(s), wiring, conduit, mounting racks, and mounting hardware
  • Custom Designed Solar System — Once you sign a contract, you will work with the Pink Energy team to start designing the system, filing permits, and getting set up for installation
  • Time and Date for Installation — On the agreed-upon date, a Pink Energy team will carefully inspect and install the solar panels, ensure they're functioning properly, and clean up afterward. 

For many homeowners, trying to figure out the total cost of their new solar system can be like pulling teeth. We appreciate Pink Energy's transparency and providing consumers with at least some general information on exactly what will affect the total cost. 

$0 Down, 100% Financing

Pink Energy offers $0 down, 100 percent financing to qualified homeowners. 

The website doesn't exactly say the qualifications, so you will need to contact the third-party lender directly for complete details. 

Additionally, the company occasionally runs promotions offering savings to customers. As of this profile update, Pink Energy offers a rebate for 12 months of free solar for new customers based on the system you choose, customer usage, and your monthly loan. The actual rebate value varies depending on the customer. 

Energy-Saving Upgrades

The company's most popular package includes a solar panel system with solar panels and backup battery power in case of a power outage. When you purchase this package, you also get the following energy-saving upgrades with your purchase:

  • LED lightbulbs
  • Showerheads
  • Blown insulation
  • Nest thermostat
  • Attic staircase cover
  • Attic baffles 
  • Hot water heater blanket
  • How water temperature card
  • Faucet aerators
  • Smart power strips

Lengthy Warranties

Pink Energy boasts that it has some of the highest-quality solar panels that come with superior reliability and performance. Because the company fully believes that its solar panels are superior, all panels come with a 30-year linear power performance guarantee and a 25-year product workmanship guarantee. 

Additionally, the panels that Pink Energy uses guarantee that your panels will operate at 80 percent of their original capacity after 30 years.

Pink Energy also offers a 12-year warranty on solar inverters (don't worry, you can purchase an additional 13 years of coverage to match your solar system's 25-year warranty). 

No Subcontractors

Pink Energy doesn't hire subcontractors. Instead, the company's team consists of fully licensed electricians, with unlimited general contractors license and unlimited electrical contractors license. 

Pink Energy is also a GAF Master Elite roofer. In addition, the company has multiple employees who have completed either OSHA 10 or OSHA 30 training, and the project engineer/design manager is NABCEP-certified.

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The Bad

  • No Option to Lease
  • Not Available Nationwide

No Option to Lease

Homeowners looking to get a solar lease or PPA for their new system will have to look elsewhere.

While a solar lease or PPA can be a great solution for many homeowners, Pink Energy has several reasons for not offering these financing solutions.

The first and foremost reason Pink Energy doesn't provide solar leases is that it believes that everyone should own their power. When leasing, a third party essentially owns your solar system.

While there are some positives to a lease (the fact that you can get a solar system for little or no money down, you avoid the responsibility of repairs and maintenance, etc.), there are also a few negatives — the main one being that you lose control of your roof.

As leasing companies aim to maximize their profit, you could end up with a lot more panels than you wanted, the panels will be placed where the company wants, and you have to worry about selling the lease to another person should you move before the lease is up.  

The second reason Pink Energy doesn't offer solar leases is, so you (the homeowner) get the maximum return on your investment. 

Not Available Nationwide

Pink Energy is only available in 15 of the 50 states. 

  • Georgia
  • Kansas
  • Missouri
  • Pennsylvania
  • Texas
  • Illinois
  • Kentucky
  • North Carolina
  • South Carolina
  • Virginia
  • Indiana
  • Michigan
  • Ohio
  • Tennessee
  • West Virginia

The company is still young and growing, so it may be available to residents of other states soon, but there is no timeframe for when service areas will expand. 

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The Bottom Line

If you've been thinking about renewable energy and reducing your carbon footprint, we recommend looking into a company like Pink Energy. The company specializes in solar systems and has even received a few awards praising its customer service and business model.

With this solar company, you only have two financing options to choose from (buy or loan), but the company gives a clear explanation of why that is.

In addition, we admire Pink Energy's transparency when it comes to pricing. Although the company doesn't give any exact pricing information (since every system will vary depending on the house, location, panel placement, and more), we appreciate the fact that Pink Energy goes into some detail about what will be included in the final cost — giving you an idea of what to expect. 

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Star Rating

2.7

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83 Reviews

Review Breakdown

5 grade

28%

4 grade

10%

3 grade

10%

2 grade

5%

1 grade

48%

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Kerissa Erickson Kendallville, IN

I don't even know where to start. From the beginning we have had nothing but issues. Promised the whole first year would be paid for and we still never saw that happen now our balloon payment is due and we're screwed because they filed bankruptcy. We're now in a bankruptcy battle with I'm sure millions of others. Glad they closed up shop so they can't screw over anyone else. Sad they took advantage of so many that were only trying to save money and help the planet. Shame on your guys!!!

11 months ago

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Jessica Pittsburgh, PA

We had our panels installed in December of 2020. It took months to have the company come out and take a look at our system despite multiple reports that something was wrong. We were repeatedly assured our system was working approximately. Our system has never produced the amount of energy proposed by then Power Home Solar now Pink Energy. We have been treated so poorly throughout this process. Once it became widely known in 2021 that there were issues, only then did they send someone out and it took months. We have been paying our energy bills plus the solar panels. We were provided a partial reimbursement for the time the panels were not producing in 2021, then told we would have to wait until 2022 before we could be reimbursed for the other months. At this point, they hadn’t fixed the panels so I thought this was fair and was assured I would be reimbursed. We began calling in 2022 and were told we would have to wait until 2023. I escalated the issue and instead of being helped, I was accused of attempting to extort money from Pink Energy. They provided me a copy of the report they ran before but now refuse to provide any report. The representative screamed at me that I was reimbursed in July of 2022 then after a ton of arguing on my part, he admitted he was looking at the wrong account. It would be one thing if this company were to make the issues we experienced right but instead they have avoided their responsibility. I cannot recommend doing business with this company. It’s a waste of money and they will not help you when you suffer from their mistakes.

1 year ago

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Reply from Pink Energy

Hi Jessica, thank you for sharing your feedback with us. We apologize for any inconveniences and we would like to reach out to see how we can better improve your experience. What is a good way to contact you?

Sep. 7th, 2022

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Bill E New Baltimore, MI

Bill E I too am not satisfied with this company. I had my system installed in June of 2021 and it still doesn't work right. Customer Service is not much help they make appointments three weeks out then call and cancel the day before and make a new appointment three more weeks out. He comes out said it was fixed two days later it was not working again called CS made appointment three weeks out. I am handicapped also and on a fixed income and was trying to cut down my electric bill this system has cost me more than my electric bill. I hope this isn't a rip off and someone from this company actually comes out and makes it work. At this point I would not recommend them. I have been told that Generac solar panels are terrible and that's what I have. Pink Energy doesn't even use them anymore. Please send someone out and replace or repair these panels.

1 year ago

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Reply from Pink Energy

Hi Bill, if you could provide us with the name on your account, we are more than willing to help. We hear your frustration and are intent on getting you the help you need.

Aug. 18th, 2022

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Debbie Smith Saint Libory, IL

Do not trust this company. They have no problem ripping off elderly disabled people. Salesman lied to get us to sign a contract. Said system would eliminate electric bill and would only have to pay a solar panel bill. Did not provide enough panels for our electric needs. Now stuck in a contract and paying for both which costs us way more per month. Salesman assured us we would not have an electric bill other than a customer charge and could use the money we were paying on electricity to pay for the solar panels. Pink Energy does not care about the lies the salesmen tell you as long as they get you to sign a contract. My husband is disabled and receives a fixed income, which is why we wanted a fixed payment knowing that energy prices were going up. The salesman assured us that the system designed for us would produce all of our electricity needs. Technicians don’t know what they are doing. Customer service is horrible. We have had the system for a year now and it has never produced enough electricity in any month, even during times when heat or air conditioner was not used. Customer service rep advised today that we needed to give it four more months to see what happens. They are just pushing us off because they don’t want to do the right thing and fix their unethical sales practices.

1 year ago

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Reply from Pink Energy

Hi Debbie, thank you for reaching out to us. We are here to help in every way possible. Someone from our team will be reaching out to you soon, we appreciate your patience.

Jul. 8th, 2022

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Phil Dietsch Churubusco, IN

I told the salesman I wanted a $0.00 power bill. Power Bills are 1/3 of what they were. After paying loan and power bill my power costs have gone up. Signed paperwork Feb 2021 system wasn't installed until mid late July 2021. Wasn't turned on to the grid by the power company until March 2022. Zero follow-up until after system was turn onto the grid. Nice rep stopped in to show me the system and said if I needed anything to call him. Needed him I have a fault on my system. I called him yesterday to find out his position had been eliminate. He was nice enough to call me back and give me info as to who to contact to correct my fault on my system even though he wasn't getting paid to do so. Well been on hold for 4 hours today trying to get a service tech out to work on my system. I'm hanging up today and going to try again tomorrow.

1 year ago

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Reply from Pink Energy

Hi Phil, we are sorry to hear you are experiencing system issues. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.

Jun. 3rd, 2022

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tonie nesbitt Hammond, IN

Worst experience i've ever had, and it continues". From the salesman that initially lied and cost me more for the solar system in which i was instructed to pay more , and obtain a sizeable Tax refund in which didn't happen, to the lead installer who came out with a crew and used foul language all the time they were here, to tracking up my carpet with mud, to having 4 times , sending out service people to fix the faulty equipment that was installed improperly and couldn't be used for 2 months and i paid 2 months per the monthly obligation , on time and in advance, to the worst customer service i've ever had to communicate with blaming my local energy company for not communicating with them until i got management on the phone who apologized for the incompetence of his service rep and Powerhome whom she stated was in training . "A total nightmare" since the initial agreement and contract signed on October 1, 2020 . And now i'm waiting for reimbursement for 2 months of being without full service from February 11, 2022 to April 11, 2022 with the replacement of 8 snaps on the solar panel, in which i was told that i would receive the reimbursement in 30 days and it's been 45 days, and now i call the company for a status update , and they have rebranded and changed their name from Powerhome Solar to now "Pink Energy" without any prior notification to customers. I can go on and on with the numerous lack of integrity issues that was promised and never proactively taken care of. I've had to repeatedly call and call and call to get service taken care of and have spoken to so many different people who was clueless and very unprofessional. I myself as an retired IBEW local #134 Union Electrician and General foreman out of Chicago in excellent standing, have view and arbitrated some issues that were very essential and extremely important for the general safety of the client or customer , and made sure and went the extra mile to ensure that all components in every phase from sales to construction and installation was accurate and done in a neat and professional manner to completion for the clients satisfaction. with emphasis on integrity. Sad to say that this company as Powerhome solar has displayed little to none when it comes to integrity. In closing i truly regret using this company and would not recommend their services. The solar panel and backup Generator is operating correctly as of today, Yet still i have no confidence in this companies abilities to honor their work or contract to it's full measure .They are only a few steps from a class action litigation process if the Owners and their corporate advisors ignore the problems as it persist and not take the necessary steps to turn this New named Solar company "Pink Energy" around from the terrible stigma and incompetence from being Powerhome solar.

1 year ago Edited June 1, 2022

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Reply from Pink Energy

Hi Tonie, we are happy to hear your panels are functioning today but in the meantime, we have located your account in our system and will have a team member reach out to you for further assistance. Thank you.

May. 31st, 2022

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Betty Wright Rosharon, TX

Today 05/10/2022 once again, Power Home Solar/Pink Energy has not full-filled their contract responsibilities. Three (3) weeks ago they were supposed to contact us to set up "Another" appointment to fix their electrical "mess." Not following instructions from Center Point Energy, of which we were copied on through email. They did "not" coordinate within the company and sent a one (1) man team, "Without" any supplies or tools!! Power Home Solar/Pink Energy does not communicate "within" the corporation, with electrical providers or with their customers. Except to promise and deceive people with lies to get them to sign a contract. Contact dates by phone to resolve issues: 12/28/2021, 01/10/2022, 01/19/2022, 01/10/2011, 02/01/2022, 02/28/2022, 03/01/2022, 03/01/2022, 03/17/2022, 03.17/2022, 03/17/2022, 03/22/2022, 04/04/2022, 04/04/2022, 04/05/202204, 05/2022, 04/04/2022, 04/15/2022, 05/10/2022 This does not include all the text messages trying to get “anyone” out here to fix this mess. Now "Waiting" once more for a call back!! This company is a "Joke!!!" The Attorney General of Texas should Stop/Prevent this company of lies from stealing from honest families that trusted the salesman's lies!!! Predatory thiefs!!!!

1 year ago

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Reply from Pink Energy

Hi Betty, we appreciate your patience and a team member should be reaching out to you shortly. Thank you.

May. 11th, 2022

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Virgil Zeller Allegan, MI

We had power home install a system just over 2 years ago. So far it hasn't worked they have sent crews out and always the same thing. They come up with some excuse why it wasn't working. We have not got a total of $10.00 off our electric bill in all the time it has been on. We had to go on a payment plan with the electric company becaue we don't get anything out of the solar system and are on a fixed income. We now have an electric bill of almost $1900.00. I called them again today and was told it is working fine and to wait a few days to see if there was any change. We got .57 cents off our bill this month from the solar system. If your smart you will not buy from Power Home Solor

1 year ago

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Reply from Pink Energy

Hi Virgil, we apologize for the inconvenience and want to address you issues at hand. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.

Apr. 20th, 2022

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Anthony Mangeno Mount Pleasant, MI

You guys are the worst company ever and I wish I would have never of went with you guys your program is nothing but lies you guys deserve no star rating now I'm stuck with 25 years worth of payments and no solar system and a electric bill and my solor system payment is higher then the electric bill and your whole insensitive program for the 26% payback to help pay down your solor system so the payments don't go up what a joke and nothing but lies that is . You guys tell your customers that your going to do this and that then come in and do the total opposite , you guys are very unorganized , and perfeshinble , but what do you care you have been paid so what do you care right

1 year ago

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Reply from Pink Energy

Hi Anthony, we are sorry to hear about your unsatisfactory experience and want to resolve these issues for you. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.

Apr. 20th, 2022

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Yolanda Smith Elkhart, IN

The installation was great, they were a month early. In November we found we were not generating and contacted the company. They told us a part was damaged. They ordered it and would call us when it was in to install. We heard nothing for a month so we called they said the part was not in so we started calling every week with the same results. Three weeks ago they called us to set up for installation 2/11. They texted on 2/10 saying they would be here on 2/11. Then called on 2/11 saying the part is not in. Now they want to setup for installation for some time in April. I am paying for a system and an electric bill. I will tell anyone the concept of solar is great but do not go with this company. If you can’t get the part then put me in a new system that you can get. You are doing installations everyday.

1 year ago

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Reply from Pink Energy

Yolanda, I am sorry that your experience with us has not been a good one, and I know our team is in the midst of remedying your situation after speaking with you. Thank you.

Feb. 15th, 2022

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erwin alston Hephzibah, GA

It took over a year for the generac unit to pass inspection. The unit has never worked a 100%. 8 of the 23 panels do not work. I have been rescheduled 6 times since April. The generac unit is junk. The batteries can only handle 30 amps, which won't cover a whole room. The only appliance it can handle is the refrigerator. None of the other appliances can be hooked up. However, they claim it can handle a whole house minus an hvac system. There is no significant savings at all as they promised me. STAY AWAY! For more info go to Facebook and look up power home lawsuit. It is the original name for pink energy

1 year ago Edited June 22, 2022

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Reply from Pink Energy

Mr. Alston, I see that we have a specialist assigned to your account who has spoken with you as recently as today. She will be your main point of contact to help guide you through to resolution. I see you have a work order scheduled to repair any issues your system is having as well. We will remain in contact with you until everything is up and running and your issues have been resolved. We appreciate you allowing us to address your concerns and try to help you through this.

Jan. 18th, 2022

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Katie Schemmel Chesapeake, VA

This is the WORST company. They are over priced and when they make a mistake they won’t fix it. They will make you pay for someone else to fix it. They don’t care what they destroy in your yard. They will not reimburse you like they say they will when they destroy stuff. You can’t cancel. And the product itself is subpar. Could be because they put it on the wrong side of my house where I have a 80 ft forest but the engineer knew my house better than me (sarcasm). Not worth the INSANE cost. Does not lower the bill. If you actually want a solar system that will do what is promised, THIS IS NOT THE COMPANY. I’m stuck with the crap company that I feel is just taking my money at this point and providing nothing back. Also, they don’t retain employees so don’t expect to talk to the same person in 5 months. DO NOT GET WRAPPED UO WITH THEM! YOU WILL REGRET IT!

1 year ago

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Reply from Pink Energy

Katie, We are sorry to hear that you have had an unenjoyable experience with PHS so far. I have created a case regarding your issues and will be having someone from our PPR department reaching out to try and see if we can get your issues resolved. We take our customer service seriously at PHS and we want to change your experience with us thus far! We will be in contact soon.

Dec. 3rd, 2021

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JJ Houston, TX

Had these folks out to provide a bid for a residential solar system. The field rep was very helpful and provided good information. My first “red flag” was their business plan. The rep outlined their geographical footprint (in the northeast and eastern states with a strategy of moving west. The rep then explained they decided to expand into Texas after the unusual winter we had experienced this year. No quality company changes their strategic business plan because of a meteorological anomaly. That is a knee jerk opportunistic reaction to pray on victims of a weather event. My caution was solidified when introduced to the “closer/sales manager”and we were instantly turned off. Very pushy and had a rebuttal for everything we felt were negatives. I felt like I was dealing with a sleazy used car salesman. DON’T WASTE YOUR TIME!! Over priced and the loan terms are a trap. STAY AWAY!

2 years ago

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Reply from Pink Energy

Hello, we would love to speak with you more about this situation in particular, and I would personally appreciate the chance to attempt to improve your experience with us. If you wouldn't mind providing the name that would be on the account with us, I would love to look into this more. We never want our customer's to feel pushed into a decision or a situation where they have no choice. Thank you.

Sep. 3rd, 2021

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Donna Walter Monroe, MI

The salesman was very nice but when he got to the end it was either sign up now or we aren’t coming back here. Who makes a $60,000 decision without thinking about it for a day or a week? I asked this and was told repeatedly that they don’t look back, only forward. They can’t waste more time coming back out. You don’t need to come back out to do anything. You already made the pitch. Oh, well we get rid of your information if you say no. Then he gets the closer, Charlie, on the phone. Charlie talks to us like we are 5 years old and need a soft, patronizing tone. I explain that we don’t make decisions of this magnitude on a whim. He wants a “soft approval” blah blah blah. I tell him, I’m done. Goodbye Charlie. I wouldn’t do business with this company simply because they want to pressure you into signing up right now. No extra thought required. Oh, and the salesman kept saying the owner must know what he’s doing because he’s a billionaire. Yeah, because he pressures people into buying things. It felt like a time share spiel. Save your time. Go with someone else.

2 years ago

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Reply from Pink Energy

Hello Donna! I do apologize this was your experience. However, I would love to look into the account and see exactly who the Field Energy Consultant was that came to your home. Would you be able to update me with the name that should be on the account? I know that you cancelled but we do not want any future customer to feel pressure to make such an important decision. I look forward to your response. Thank you so much for your feedback!

Oct. 27th, 2021

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Woodhaven project Trenton, MI

Still waiting on my systems new meter so I can get credits. Company has been here 4 times to place labels and take pictures of the same labels. customer service called 5 times for the same labels asking to schedule a time. Still don’t have the city sign off……5 months later. Sales guys is typical sales person. Sold it and never answered again. Calculator for savings is way off. Asked for a credit due to delay and they respond with cookie cutter apology and never address your concerns. DO NOT give this company a a dime of your money. Not worth the hassle and the savings are not even at 50% of what they stated during the sales pitch .

2 years ago Edited September 14, 2021

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Fredrik Buch Baltimore, MD

I made the terrible mistake to sign their awful contract to get over $70785 worth of equipment, (according to them), installed on my barn roof. My tax accountant was the first to question the extreme price tag of the system when he told me he had never seen such an expensive system with any of his other clients. When he heard that I was to use the "possible tax rebate of $18404.10" that I was to maybe get next year and pay down the loan or else be stuck with an even higher monthly payment he said I was being ripped off and should back out of the contract, since nothing had been installed yet. I went ahead and called another solar company to get a quote matching the equipment that Powerhome Solar was putting on my roof and shockingly learned that the other company would install the exact same system for $37934!!! My wife just underwent surgery to have a brain tumor removed, needless to say we have better places to put our money than grossly overpriced solar panels. No physical work had been done yet at all by PHS, just some plans had been drawn and a permit had been pulled. I went ahead and cancelled the loan for the financing of the project, effectively stopping the transaction, leaning on section 12 of the contract. "If Buyer cancels this Agreement following the three (3) day right to cancel period, then, except as otherwise prohibited by applicable law, Buyer will be liable for all costs incurred by Contractor up to and including the date of cancellation, including any building permit fees." PHS accepted my cancellation after 10 days sending me an invoice over $4200. I requested an itemized list of the costs incurred by them and was told to just pay the lump sum, I won't be provided with an itemized list, since they could contractually be charging me 10% of the project costs after the 3 day right to cancel if they chose to and I should be grateful they didn't do so. This company is PREDATORY, RUTHLESS and GROSSLY OVERPRICED. Get your solar panels somewhere else or you will regret it.

2 years ago

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Reply from Pink Energy

Hello Fredrik, We understand the severity of your concerns. We do apologize the quoted price was not feasible for you but additionally we are happy you were able to find a solar provider that would suffice. Regarding receiving the itemized receipt, please update me with the representatives that was not able to provide you with that and stated "just to pay the lump sum" and refused you of an itemized receipt. I would love to further look into this matter and coordinate with the representative upper management and prevent any future customer from experiencing this type of communication. PHS is very dedicated to providing the best solar system and customer service and we do not want that to be misconstrued. We appreciate your feedback. Thank You!

Oct. 27th, 2021

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Scott stratton Flushing, MI

STAY AWAY!!! I had a system installed in November 2020 yesterday 6/4/2021 we failed another inspection. They have had to move panels twice on my roof already. Now with this failed inspection there are 4 more panels to be moved. However there is nowhere else to move them. Not to mention the completely crap job they did at patching the damage to my roof from the other panels that had to be moved. They keep sending technicians that have no idea what they are coming to make adjustments to, and who don't have materials with them needed either. The last person they sent to go over the job with my inspector was an electrician. Our current issue however is not passing building code. While the electrician was at my home waiting for the inspector however, he did find several more issues with how the electrical was ran during the installation. So great, I have more failed inspections to come. ARE YOU SERIOUS... GER YOUR HEADS OUT OF YOUR ARS!!! This is not even scratching the surface at my dis satisfaction with this company. I have had solar installed on homes before in other states and had wonderful experiences. Power Home is just interested in the sale there quality of work and customer satisfaction is in the crapper. GO ANYWHERE ELSE!!!

2 years ago

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Reply from Pink Energy

Mr. Stratton, I am so sorry to hear about the issues that you have been dealing with thus far. We do pride ourselves at Powerhome Solar with giving our customers a great experience and white glove service. I can see in this case we have dropped the ball and for that I am truly sorry. I did review your case and see that we have since issued reimbursements for the time your system has not been up and running as well as have a set date of 11/6 to finish installation with one of our top teams. I am hopeful that this will be able to wrap up your installation and get your system up and running like it should. If you have any other issues please reach out to your concierge, as I see she has been maintaining contact throughout this with you.

Nov. 2nd, 2021

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Rick Arnold MI

I've had nothing but issues with the system that they sold me and installed. As of right now, it has been not working for over a month. No support from either them or Generac. Not happy at all. They deserve a zero!

8 months ago

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Sandy Dickerson

It took them 4 days to make the install. I have cables hanging in my garage, my home is sided with Hardyboard siding, and they broke it, and drilled holes in it they didnt use. But the worst thing is, my roof is leaking, in multiple places, and it did not leak prior to them installing the panels on my roof. I have called them about it, and they did send a repair man for the siding, and he done a good job. But the crew to fix my leaks , smeared a little silicone around and left, and my roof is still leaking.

1 year ago

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Reply from Pink Energy

Hi Sandy, your roof concerns are important to us and we apologize for the inconvenience. We will have a team member reach out to you for better assistance. We appreciate your patience.

Apr. 12th, 2022

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Doug Evans New Bern, NC

The operator that takes the calls are great. But the service on the system is terrible. I have been messing with them over 6 months and still don’t have a properly working system. I’m paying a solar payment and light bill for the last 6 months because my system will not work correctly. When you call for service it’s so backed up it takes weeks before they even get out to your house.

2 years ago

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Reply from Pink Energy

Hello Doug, We completely understand the severity within your concerns and want to assist with getting your system up and running as soon as possible. However, when trying to locate your account in our system I cannot establish the account. Would it be under another name sir? Please reply at your earliest convenience so that we can take the next steps in rectifying this matter. Thank you!

Nov. 22nd, 2021

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Erica Minyard Pinckney, MI

RUN from this company. I told them I was not interested after the high pressure sales of the first meeting, so they decide it is a great idea to proceed to call my work number, 2-3 times a day, every day, for over a month. Never been more thankful for caller ID. After seeing all of these one star reviews, I clearly dodged a bullet. The next time they call my work (which presumably will be tomorrow), it will not be pretty

2 years ago

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Reply from Pink Energy

Hello! I have reached out to our IT department and requested that we put your number on the DNC LIST. I apologize for any and all inconveniences this may have caused. Thank you!

Oct. 8th, 2021

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Larry Langenderfer Mason, OH

I would give it negative stars if I could. Was installed in November 2020 and have been waiting 6 months now to get final approval and actually turn the system on. I've been paying on the system since February though. The sales lady was nice and that's about the only good thing I can say. The crew came out and showed no care for my property. Cut through telephone lines and drainage system without attempting to inform me of the damage. Cracked my driveway and destroyed my lawn driving the bobcat all over. Worst experience with a contractor ever

2 years ago

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Reply from Pink Energy

Hi Larry, here at PowerHome we pride ourselves on our high quality and high standards. And in this instance, we clearly dropped the ball. We will be reaching out to you personally to touch bases; we want to learn more about your experience and how we can rectify these concerns.

Jun. 29th, 2021

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Rachel Haratz Pooler, GA

Power Home Solar, LLC sold us on this solar program being offered by Ameren and they are required to offer a percentage of its customers solar. At 66 years old I now stuck with a 20 year loan that will end up costing me $72,000. They have a class action lawsuit, a business insider investigation, and almost 300 complaints on the BBB website!!! I encourage you to research this company. I hope they all sleep at night knowing what they are doing to us! Oh and by the way employees have backed up Business Insider investigation

2 years ago

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Reply from Pink Energy

Hello Rachel, we would like to apologize for your negative experience with our company. We’d like to learn more about your specific situation and address the concerns you have. You can be expecting an email or a phone call from a representative to assist you with your concerns.

Jun. 29th, 2021

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Philip Hamilton Tower City, PA

One star is too generous. Sales men are there to make money but I can not believe how many lies we were told. He admitted to me that he does not offer the other options or the cheaper options. I looked local and found a man that would give me a similar system, better, and for less than half the price. I'm saying, don't go in being aware of all your options, don't have anything to do with them. YOU HAVE BEEN WARNED.

3 years ago

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Reply from Pink Energy

Hi Philip, we apologize we did not meet your expectations. We take pride with every interaction we have, and we apologize if we missed the mark here. We will be contacting you to see how we can address and rectify your concerns.

Jun. 29th, 2021

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David Myers Davisburg, MI

This company never delivers what they promise. does not save you money, too epensive overall. terrible cust service, get put on hold for hours. system is down more than it working. stay away from this company. you will never pay it off as long as you live plus you still have your high elec bill.

1 year ago

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Reply from Pink Energy

Hi David, we appreciate your patience with us, we understand your frustration. Someone from our team will be reaching out to you soon.

Jul. 19th, 2022

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PUBG Good Indianapolis, IN

This company is horrible I had to have 3 different crews come out and install everything that took over 6 weeks then they didn't give everything they said came with the $69,000 service. So I have to get an attorney that will be easy cause everything and everyone was on 24/7 video and audio

1 year ago

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Reply from Pink Energy

Hello, We would like to address this issue and meet the these concerns head on. For us to better assist you, can you please give us some additional information so a representative can reach out directly to follow up. We appreciate all the feedback we receive from customers and hope to give you the best experience possible.

Jan. 5th, 2022

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JUDITH DEGROOT Onemo, VA

I had a concern about the high cost for removal and replacement of solar panels when I have a roof replacement. I was also unhappy because I was not told about these expenses when we had our panels installed. I asked to speak to a supervisor about this matter, and have yet to hear from anyone.

2 years ago

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Reply from Pink Energy

Hello Judith, We truly appreciate your feedback and are pleased to know that you were able to address these concerns yesterday with a representative from PowerHome. We never want to mislead any one of our valued customers and hope that we can continue to keep the open line of communication with you and your family, Judith. If you have any additional questions or concerns, please feel free to reach out. Thank you!

Nov. 23rd, 2021

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Patricia Withers Pittsburgh, PA

Awful. I have had the panels on my home since April and it is now November and they are still not working or if they are working, I have no idea. I am now paying on the loan AND a high electric bill and Powerhome keeps giving me the run-around.

2 years ago

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Reply from Pink Energy

Hello Patricia, We understand your frustrations and have currently verified a representative from our Resolutions Department has reached out to you yesterday 11/09/2021. We also were able to verify that she is taken steps to rectify all concerns. We apologize for the delayed assistance and can assure you we will work diligently to finding answers for you. A follow up phone call will be given to you to confirm your satisfaction with the conversation from yesterday and agree to the next steps we will be taken. If you have any additional concerns, please feel free to discuss them at that time. As always we appreciate your feedback and look forward to providing you with a feasible resolution. Thank you!

Nov. 10th, 2021

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Mongo Harley Slatington, PA

The salesman, Mike, was very nice and professional. High-pressure sales tactics made my spidey senses tingle. In the end, I didn't sign the contract because the price was just too high. My gut feeling was that I was being taken for a ride. After some research and seeing the reviews and complaints about PHS, I feel like a dodged a bullet.

2 years ago

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Reply from Pink Energy

Hello, we're sorry about the experience that you've had with us here at PowerHome Solar. A representative will be reaching out to try and correct this issue and see what we can do to further assist, if possible. Thank you.

Sep. 3rd, 2021

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M simmons Howell, MI

I’ve been arguing with them for months over equipment that is not working. I’ve constantly been getting the run around with no end in site. They promise a lot but deliver nothing. Very frustrating company to deal with. Stay away from them.

2 years ago

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Reply from Pink Energy

Hello M Simmons, I do apologize for the lack of response and want to be as much assistance regarding this concern that I possibly can. Would you be able to please provide me with the name listed on your account so that I can look into this matter and follow up with you? I look forward to your response and assisting with your concerns. Thank You!

Oct. 27th, 2021

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Country Boy Herington, KS

Don't use these folks they bombarded us with calls daily. Salesman gave us a long list of BS. Thank God he said we didn't qualify got the same system for less and reliability here sucks. Never on time and do not return calls. Did not get all information needed to qualify us, it was a gift to be denied🙃😊 negative 3 stars(-3)

2 years ago

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Reply from Pink Energy

Hello, It is unfortunate that we did not have the pleasure of servicing your home and being your solar provider. However, we are pleased to know that you were able to receive a solar system. We appreciate your feedback and wish you the best of luck! Thank You!

Oct. 27th, 2021

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Jeff Smith Newport News, VA

Almost one year into having the initial installation "completed." Four failed inspections, a dozen service calls, and wear and tear on my family... the panels are STILL not operational!!! Avoid this company at all cost. If anyone has info on a class action lawsuit, please let me know!

2 years ago

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Sharon Williams Sterling, VA

This is a terrible company. I have to have my roof replaced and i need to pay them 2900.00 to take the solar panels down. The roof is leaking and i have mold my 3 bedrooms. They are not helpful at all. I am looking a legal options They did not tell me about this. Please dont install their solar panels.

2 years ago

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Reply from Pink Energy

Hi Sharon, thank you for sharing your feedback with us. We apologize for any inconveniences this caused for you. We will be reaching out to see how we can assist with this situation.

Jun. 29th, 2021

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David Whittier, NC

Too long on hold and your on hold a lot stay away from them my power bill has never gone down. It didn't work for months now it says it does but my light BILL NEVER WENT DOWN nothing but lies from the salesman.

1 year ago

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Reply from Pink Energy

Can you please share the email and phone number associated with your account? You've left no identifying information for us to help you. Email us at [email protected], and we will help you. Thank you.

Sep. 18th, 2022

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Nigel Thomas Jacksonville, NC

The reason why I'm giving one star is because I'm completely disappointed . I've had my system for almost 6 month and it only worked correctly for about a couple of weeks if that.

2 years ago

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Reply from Pink Energy

Hello Nigel, We do understand your frustration regarding the system performance. I have verified within your account that we were able to come out 11/12/2021 to complete the work order and service your system. We understand the compensation may not have been feasible and that you wanted the system to work however, we did acknowledge your concerns and moved in the direction to rectify the matter. A representative will follow up with you to discuss any additional concerns that you may have. Our biggest goal is to ensure your satisfaction sir. We look forward to further assisting you. Thank you!

Nov. 17th, 2021

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lois wood Shady Spring, WV

Have been 8 months and I am still not completely hooked up have been lied to on several occasions. They have been hear 10 times still not complete. Wish I would have never have gotten Solar BUYER BE WARE

2 years ago

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Reply from Pink Energy

Hello Lois, I understand your frustration regarding the system not being operational. I have taken a look into your account and see that we were able to get your passed inspection report, and at this time we are just waiting for your to e-sign the document that we need to send your utility. In addition, please be aware that tomorrow, Friday 11/04/21 we will contact you to further elaborate on your review and experience thus far. Any additional questions or concerns that you have can be discussed during the phone call tomorrow. We honestly appreciate your feedback and look forward to re-directing your experience and establishing a better ending. Thank You!

Nov. 4th, 2021

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Amie Tatro Dalton, GA

The installers became like family but the company has no problem over charging the the consumer by nearly 3 times. Do not be trusting. God forbid you make the mistake of trusting this company. Get other quotes.

2 years ago

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Reply from Pink Energy

Hello Amie, Would you be able to give me the first and last name on the account so I can further look into your concerns and personally follow up to discuss and address those. We look forward to speaking with you. Thank You!

Oct. 27th, 2021

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Jean Bovard Murphy Charlottesville, VA

This is the worst company that I have ever worked with in my lifetime. I am 70 years old! Their customer service is horrible. The company treats their employees horribly. Never ever use this company.

2 years ago

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Reply from Pink Energy

Hello Jean, We completely understand your frustration and feel it is very unfortunate when looking into your account and confirming the project has been cancelled. Delivering the white glove customer experience is something we are currently working diligently to ensure is provided. We truly appreciate all of your feedback and wish you the best of luck! Thank You!

Oct. 27th, 2021

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Paul Fairchild Belleville, MI

Power Home Solar quoted me way to much for a system to the point of being ridiculous. No way was I going to pay that.

2 years ago

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Reply from Pink Energy

Hello Paul, We understand the quoted price was not feasible for you at this time. If you find yourself reconsidering such an investment in the future please feel free to contact us! Thank You!

Oct. 27th, 2021

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Steve Hague Niota, TN

Terrible, really bad service after installation

2 years ago

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Reply from Pink Energy

Hello Steve, I understand your frustration regarding the service and installation. However, I want to be able to further assist with any and all of your concerns. We are working to ensure our valued customers received the top tier service. If that has not been the case, I absolutely want to assist with re-directing your experience. I look forward to speaking with you and being able to provide a better experience. Thank You!

Nov. 2nd, 2021