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Pink Energy

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76 User Reviews

4.5

Overall Score

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LAST UPDATED: July 1st, 2022
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POWERHOME Solar is now Pink Energy

As of April 2022, POWERHOME Solar has officially rebranded as Pink Energy. For more information, read Solar Power World's piece on the company's rebranding efforts.

Pink Energy is one of the fastest-growing solar companies in the United States. It is headquartered in Mooresville, North Carolina, and specializes in solar energy and roofing services. 

Initially, the company was founded in 2006 as Rescomm. However, in 2014 the company rebranded and became Pink Energy and Roofing. 

In 2020, Pink Energy was ranked number 255 on the Inc. 5000 list of fastest-growing private companies in America. Pink Energy also boasts that it was ranked seventh nationally among residential solar installers by Solar Power World — making it the number one residential solar company in the Southeast and Midwest. 

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The Good

  • Cost Information
  • $0 Down, 100% Financing
  • Energy-Saving Upgrades
  • Lengthy Warranties
  • No Subcontractors

Cost Information

Pink Energy doesn't provide any exact pricing information on its website. This is completely expected within the industry as the cost of each solar system will vary from property to property.

Pink Energy explains that solar panel prices depend on your current energy consumption, the direction your home faces, the amount of sunlight your roof receives, and more. 

However, we applaud Pink Energy for including all the components that will affect your solar system's final price.

The company states that you will be given an all-inclusive price for your system and the final price will be based on the following factors:

  • Installation Equipment — This includes solar panels, inverter(s), wiring, conduit, mounting racks, and mounting hardware
  • Custom Designed Solar System — Once you sign a contract, you will work with the Pink Energy team to start designing the system, filing permits, and getting set up for installation
  • Time and Date for Installation — On the agreed-upon date, a Pink Energy team will carefully inspect and install the solar panels, ensure they're functioning properly, and clean up afterward. 

For many homeowners, trying to figure out the total cost of their new solar system can be like pulling teeth. We appreciate Pink Energy's transparency and providing consumers with at least some general information on exactly what will affect the total cost. 

$0 Down, 100% Financing

Pink Energy offers $0 down, 100 percent financing to qualified homeowners. 

The website doesn't exactly say the qualifications, so you will need to contact the third-party lender directly for complete details. 

Additionally, the company occasionally runs promotions offering savings to customers. As of this profile update, Pink Energy offers a rebate for 12 months of free solar for new customers based on the system you choose, customer usage, and your monthly loan. The actual rebate value varies depending on the customer. 

Energy-Saving Upgrades

The company's most popular package includes a solar panel system with solar panels and backup battery power in case of a power outage. When you purchase this package, you also get the following energy-saving upgrades with your purchase:

  • LED lightbulbs
  • Showerheads
  • Blown insulation
  • Nest thermostat
  • Attic staircase cover
  • Attic baffles 
  • Hot water heater blanket
  • How water temperature card
  • Faucet aerators
  • Smart power strips

Lengthy Warranties

Pink Energy boasts that it has some of the highest-quality solar panels that come with superior reliability and performance. Because the company fully believes that its solar panels are superior, all panels come with a 30-year linear power performance guarantee and a 25-year product workmanship guarantee. 

Additionally, the panels that Pink Energy uses guarantee that your panels will operate at 80 percent of their original capacity after 30 years.

Pink Energy also offers a 12-year warranty on solar inverters (don't worry, you can purchase an additional 13 years of coverage to match your solar system's 25-year warranty). 

No Subcontractors

Pink Energy doesn't hire subcontractors. Instead, the company's team consists of fully licensed electricians, with unlimited general contractors license and unlimited electrical contractors license. 

Pink Energy is also a GAF Master Elite roofer. In addition, the company has multiple employees who have completed either OSHA 10 or OSHA 30 training, and the project engineer/design manager is NABCEP-certified.

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The Bad

  • No Option to Lease
  • Not Available Nationwide

No Option to Lease

Homeowners looking to get a solar lease or PPA for their new system will have to look elsewhere.

While a solar lease or PPA can be a great solution for many homeowners, Pink Energy has several reasons for not offering these financing solutions.

The first and foremost reason Pink Energy doesn't provide solar leases is that it believes that everyone should own their power. When leasing, a third party essentially owns your solar system.

While there are some positives to a lease (the fact that you can get a solar system for little or no money down, you avoid the responsibility of repairs and maintenance, etc.), there are also a few negatives — the main one being that you lose control of your roof.

As leasing companies aim to maximize their profit, you could end up with a lot more panels than you wanted, the panels will be placed where the company wants, and you have to worry about selling the lease to another person should you move before the lease is up.  

The second reason Pink Energy doesn't offer solar leases is, so you (the homeowner) get the maximum return on your investment. 

Not Available Nationwide

Pink Energy is only available in 15 of the 50 states. 

  • Georgia
  • Kansas
  • Missouri
  • Pennsylvania
  • Texas
  • Illinois
  • Kentucky
  • North Carolina
  • South Carolina
  • Virginia
  • Indiana
  • Michigan
  • Ohio
  • Tennessee
  • West Virginia

The company is still young and growing, so it may be available to residents of other states soon, but there is no timeframe for when service areas will expand. 

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The Bottom Line

If you've been thinking about renewable energy and reducing your carbon footprint, we recommend looking into a company like Pink Energy. The company specializes in solar systems and has even received a few awards praising its customer service and business model.

With this solar company, you only have two financing options to choose from (buy or loan), but the company gives a clear explanation of why that is.

In addition, we admire Pink Energy's transparency when it comes to pricing. Although the company doesn't give any exact pricing information (since every system will vary depending on the house, location, panel placement, and more), we appreciate the fact that Pink Energy goes into some detail about what will be included in the final cost — giving you an idea of what to expect. 

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Star Rating

2.8

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76 Reviews

Review Breakdown

5 grade

30%

4 grade

9%

3 grade

11%

2 grade

5%

1 grade

45%

Sentiment Criteria

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Quality

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Debbie Smith Saint Libory, IL

Do not trust this company. They have no problem ripping off elderly disabled people. Salesman lied to get us to sign a contract. Said system would eliminate electric bill and would only have to pay a solar panel bill. Did not provide enough panels for our electric needs. Now stuck in a contract and paying for both which costs us way more per month. Salesman assured us we would not have an electric bill other than a customer charge and could use the money we were paying on electricity to pay for the solar panels. Pink Energy does not care about the lies the salesmen tell you as long as they get you to sign a contract. My husband is disabled and receives a fixed income, which is why we wanted a fixed payment knowing that energy prices were going up. The salesman assured us that the system designed for us would produce all of our electricity needs. Technicians don’t know what they are doing. Customer service is horrible. We have had the system for a year now and it has never produced enough electricity in any month, even during times when heat or air conditioner was not used. Customer service rep advised today that we needed to give it four more months to see what happens. They are just pushing us off because they don’t want to do the right thing and fix their unethical sales practices.

5 days ago

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Phil Dietsch Churubusco, IN

I told the salesman I wanted a $0.00 power bill. Power Bills are 1/3 of what they were. After paying loan and power bill my power costs have gone up. Signed paperwork Feb 2021 system wasn't installed until mid late July 2021. Wasn't turned on to the grid by the power company until March 2022. Zero follow-up until after system was turn onto the grid. Nice rep stopped in to show me the system and said if I needed anything to call him. Needed him I have a fault on my system. I called him yesterday to find out his position had been eliminate. He was nice enough to call me back and give me info as to who to contact to correct my fault on my system even though he wasn't getting paid to do so. Well been on hold for 4 hours today trying to get a service tech out to work on my system. I'm hanging up today and going to try again tomorrow.

1 month ago

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Reply from Pink Energy

Hi Phil, we are sorry to hear you are experiencing system issues. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.

Jun. 3rd, 2022

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tonie nesbitt Hammond, IN

Worst experience i've ever had, and it continues". From the salesman that initially lied and cost me more for the solar system in which i was instructed to pay more , and obtain a sizeable Tax refund in which didn't happen, to the lead installer who came out with a crew and used foul language all the time they were here, to tracking up my carpet with mud, to having 4 times , sending out service people to fix the faulty equipment that was installed improperly and couldn't be used for 2 months and i paid 2 months per the monthly obligation , on time and in advance, to the worst customer service i've ever had to communicate with blaming my local energy company for not communicating with them until i got management on the phone who apologized for the incompetence of his service rep and Powerhome whom she stated was in training . "A total nightmare" since the initial agreement and contract signed on October 1, 2020 . And now i'm waiting for reimbursement for 2 months of being without full service from February 11, 2022 to April 11, 2022 with the replacement of 8 snaps on the solar panel, in which i was told that i would receive the reimbursement in 30 days and it's been 45 days, and now i call the company for a status update , and they have rebranded and changed their name from Powerhome Solar to now "Pink Energy" without any prior notification to customers. I can go on and on with the numerous lack of integrity issues that was promised and never proactively taken care of. I've had to repeatedly call and call and call to get service taken care of and have spoken to so many different people who was clueless and very unprofessional. I myself as an retired IBEW local #134 Union Electrician and General foreman out of Chicago in excellent standing, have view and arbitrated some issues that were very essential and extremely important for the general safety of the client or customer , and made sure and went the extra mile to ensure that all components in every phase from sales to construction and installation was accurate and done in a neat and professional manner to completion for the clients satisfaction. with emphasis on integrity. Sad to say that this company as Powerhome solar has displayed little to none when it comes to integrity. In closing i truly regret using this company and would not recommend their services. The solar panel and backup Generator is operating correctly as of today, Yet still i have no confidence in this companies abilities to honor their work or contract to it's full measure .They are only a few steps from a class action litigation process if the Owners and their corporate advisors ignore the problems as it persist and not take the necessary steps to turn this New named Solar company "Pink Energy" around from the terrible stigma and incompetence from being Powerhome solar.

1 month ago

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Reply from Pink Energy

Hi Tonie, we are happy to hear your panels are functioning today but in the meantime, we have located your account in our system and will have a team member reach out to you for further assistance. Thank you.

May. 31st, 2022

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Betty Wright Rosharon, TX

Today 05/10/2022 once again, Power Home Solar/Pink Energy has not full-filled their contract responsibilities. Three (3) weeks ago they were supposed to contact us to set up "Another" appointment to fix their electrical "mess." Not following instructions from Center Point Energy, of which we were copied on through email. They did "not" coordinate within the company and sent a one (1) man team, "Without" any supplies or tools!! Power Home Solar/Pink Energy does not communicate "within" the corporation, with electrical providers or with their customers. Except to promise and deceive people with lies to get them to sign a contract. Contact dates by phone to resolve issues: 12/28/2021, 01/10/2022, 01/19/2022, 01/10/2011, 02/01/2022, 02/28/2022, 03/01/2022, 03/01/2022, 03/17/2022, 03.17/2022, 03/17/2022, 03/22/2022, 04/04/2022, 04/04/2022, 04/05/202204, 05/2022, 04/04/2022, 04/15/2022, 05/10/2022 This does not include all the text messages trying to get “anyone” out here to fix this mess. Now "Waiting" once more for a call back!! This company is a "Joke!!!" The Attorney General of Texas should Stop/Prevent this company of lies from stealing from honest families that trusted the salesman's lies!!! Predatory thiefs!!!!

1 month ago

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Reply from Pink Energy

Hi Betty, we appreciate your patience and a team member should be reaching out to you shortly. Thank you.

May. 11th, 2022

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Gary Johnson Ellijay, GA

Installed and operational. Actually works very well but properly installed as backup for all my critical services, seems to have lowered my power bill, and backup works well. Customer service is very hard to get to and they have bee out 3 times and still have not resolved my issues! The tax benefits are significant and help justify the high price! I need a direct number for customer service so I can discuss my situation with a technical person that can clearly define my issues and we can get it fixed properly. If those issues are resolved my only complaint would be the hard to navigate customer service process! The syste, panels and battery back up all work well, but getting service is a real issue!!

3 months ago

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Reply from Pink Energy

Hi Gary, we are glad to hear that you are enjoying your system! We have located your account in our system and will send your contact information over to our team so they can better assist you with your technical issues. We appreciate your patience.

Apr. 5th, 2022

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Cheryl Lloyd Winchester, VA

Mrs. April C is a true blessing! I loss power due to the snow storm, and the backup solar and battery systems didn't work. I spoke with several PWS agents who could not help me. And then I spoke with April C, she answered my questions and immediately scheduled a service appointment to address the issue. She also arranged to reimburse me for the loss of groceries due to the failure of the load management system.

5 months ago

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Reply from Pink Energy

Cheryl, thank you for sharing your experience with us. Indeed, it is our goal to always help customers, and we are very glad we could do that for you. Thank you.

Feb. 15th, 2022

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MrsP Moneta, VA

So far an excellent experience. Honest and smart sales personnel. Excellent installation team. Caring support personnel. System gets inspected by the county next week then turned on by us and Southside Electric. Will let you know how the last steps go. So far the rating is excellent. Can't wait to do our share to help Mother Earth and to see the electric bills go down.

5 months ago

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Reply from Pink Energy

Ha, love the Mother Earth reference! Yes, it's all of our jobs to take care of her. You're doing that by going solar. All of our best to you!

Feb. 15th, 2022

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Andy Henderson Alexandria, IN

Great company and product, but the communication is extremely lacking. We signed up to get the unit in July 2021 and was told it would be installed before the end of the year. It wasn’t installed until the middle of January 2022. We went several weeks with no word and when we did get word it was through a text; so impersonal. The text read the same every time “we are finalizing your system and we will call to make arrangements for install in 2-3 weeks”. This happened 4 months straight. Those and his installation crew were awesome!! He explained how the system works and answered questions that he could. I hope going forward the company doesn’t just leave us in the dark, as far as the rebate and paperwork needed for taxes.

5 months ago

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Reply from Pink Energy

Hello Andy, We do appreciate your feedback, as we do want to provide the best communication to our valued customers. We are working to better the process with of the preferred contact methods for our customers. Our representative will be reaching out to you to address any questions or concerns that you may have to better your experience here wit PowerHome Solar.

Jan. 25th, 2022

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Virgil Zeller Allegan, MI

We had power home install a system just over 2 years ago. So far it hasn't worked they have sent crews out and always the same thing. They come up with some excuse why it wasn't working. We have not got a total of $10.00 off our electric bill in all the time it has been on. We had to go on a payment plan with the electric company becaue we don't get anything out of the solar system and are on a fixed income. We now have an electric bill of almost $1900.00. I called them again today and was told it is working fine and to wait a few days to see if there was any change. We got .57 cents off our bill this month from the solar system. If your smart you will not buy from Power Home Solor

2 months ago

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Reply from Pink Energy

Hi Virgil, we apologize for the inconvenience and want to address you issues at hand. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.

Apr. 20th, 2022

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Anthony Mangeno Mount Pleasant, MI

You guys are the worst company ever and I wish I would have never of went with you guys your program is nothing but lies you guys deserve no star rating now I'm stuck with 25 years worth of payments and no solar system and a electric bill and my solor system payment is higher then the electric bill and your whole insensitive program for the 26% payback to help pay down your solor system so the payments don't go up what a joke and nothing but lies that is . You guys tell your customers that your going to do this and that then come in and do the total opposite , you guys are very unorganized , and perfeshinble , but what do you care you have been paid so what do you care right

2 months ago

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Reply from Pink Energy

Hi Anthony, we are sorry to hear about your unsatisfactory experience and want to resolve these issues for you. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.

Apr. 20th, 2022

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Clydesdale 528 Warrenton, VA

I had to wait 2 weeks for repair service. But once rhe technicians arrived they diagnosed the problem and made the appropriate repair. The technicians went beyond that and replaced all the simular components with updated ones to obvert any future equipment failures.

5 months ago

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Reply from Pink Energy

Hello, We appreciate your feedback and we happy our technicians were able to provide you with the best service possible. We are working on improving each area within our company to express the value of our customers. If you need any additional assistance, please let us know. Thank you!

Jan. 24th, 2022

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Pam Miller Charlottesville, VA

Installation was quick and the workers cleaned up afterwards. Had a problem with an error code on the number 2 battery. Called in and requested a call back. Got a return call within 15 minutes. Due to recent snow and ice we were unable to get to the box and so Tech support had Generac fix the issue remotely. I highly recommend this company.

5 months ago

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Reply from Pink Energy

Hello Pam, We are so happy you have had a great experience with PowerHome Solar so far and that we were able to help you out so quickly. We love hearing that our customers are having the White Glove Experience!

Jan. 21st, 2022

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Sandy Dickerson

It took them 4 days to make the install. I have cables hanging in my garage, my home is sided with Hardyboard siding, and they broke it, and drilled holes in it they didnt use. But the worst thing is, my roof is leaking, in multiple places, and it did not leak prior to them installing the panels on my roof. I have called them about it, and they did send a repair man for the siding, and he done a good job. But the crew to fix my leaks , smeared a little silicone around and left, and my roof is still leaking.

2 months ago

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Reply from Pink Energy

Hi Sandy, your roof concerns are important to us and we apologize for the inconvenience. We will have a team member reach out to you for better assistance. We appreciate your patience.

Apr. 12th, 2022

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Philip McPherson TX

The replacement of my failed inverter went well. The technicians were well versed in what they needed to do. One challenge they had was the van they were given to use for the work did not have all the tools necessary to properly perform the task.

5 months ago

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Reply from Pink Energy

Hello Philip, I am happy to hear that your site visit regarding your inverter replacement went well. A representative will be reaching out to you to retrieve more information regarding the challenges that the crew on site endured. We do appreciate your feedback.

Feb. 4th, 2022

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Thomas Diggs III Poquoson, VA

I am not experiencing as great of a savings as I thought I would. I am breaking even after paying the bills. I am also disappointed with the snap fuses blowing out and I have to catch it myself. The monitoring of the system is not what I thought it would be. It takes a couple of weeks to get a repair and at least a couple of hours on the phone to get someone. The service people coming out, however, are great and work diligently to fix any problem I have.

5 months ago

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Reply from Pink Energy

Mr. Diggs, We will be reaching out you in regards to your review to try and help answer any questions or concerns you might have. We are happy that you have had a great experience with our service team, but do want to ensure that all your questions and concerns have been answered.

Jan. 26th, 2022

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Clifton VanArtsdalen Shickshinny, PA

That five star rating is for today. It does not represent the total experience with power home. The representative I worked with today answered all my questions and is helping me. But I have experience a difference between verbal expectations an actual written expectations

6 months ago

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Reply from Pink Energy

Hello Clifton, We truly appreciate your feedback regarding your recent and past experience! It is a pleasure to know that you are pleased with today's performance. We are working diligently on enhancing each area within our company to express the value of our customers. If you have any additional assistance that is needed please be sure to contact us! Thank you!

Dec. 28th, 2021

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Tammy Davis Willow Springs, NC

Over all it took to long to get my solar panels fix. It took four different crews to come out .last crew is the one that got everything right without a problem. I want to thank the young lady that made everything possible because she went above the call of her job to make sure everything went right and send the most awesome crew that respectful and so helping. Thank you Allison props

7 months ago

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Reply from Pink Energy

Tammy, We are so happy to hear that you have had a great experience so far. Congratulations on going solar and please do not hesitate to let us know if you need anything in the future!

Dec. 3rd, 2021

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Charles Ghent Bristow, VA

Alison from the customer service department has been a big help and was very proactive in making sure we were kept in the loop with our recent issue. Really want to thank her for her diligence in making sure our service was complete.

7 months ago

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Reply from Pink Energy

Thanks for the review Charles! We're glad to hear about our team going the extra mile with our clients. That's what we're all about!

Nov. 23rd, 2021

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Dick Larkins Toronto, OH

When we have issues they do come back as many times as they have to til they get the issue solved. We don't like how the snow lays on the panels and we can't get up on roof where they are to get them cleaned off...wish they had some kind of heating unit to melt the snow...

7 months ago

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Reply from Pink Energy

Hello Dick, We truly appreciate your feedback and understand your concerns regarding the snow being on the panels. Regarding the snow being on the panels, there is an option to purchase a snow rake. PowerHome does not sell this but can direct you in the right direction to purchase. If you have any additional questions or concerns, please feel free to contact us. Thank you!

Nov. 23rd, 2021

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Frank Cochran Kansas City, MO

They seem to be a very good company. The only issue I have had is that instead of them following up when they have had an issue that could not initially be resolved, I have had to call to get the follow up. Many times when they do "attempt" to call, my phone does not ring and suddenly I see a voice-mail pop up. Overall, I have been very satisfied with their service, quality of work, and their overall responsiveness when needing help with any issue surrounding the solar power installed at my home

7 months ago

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Reply from Pink Energy

Hello Frank, Thank you so much for your feedback. We are completely apologetic for the delayed communication and are pleased to know that you are overall satisfied with your solar experience and system. However, to ensure that you receive the most reliable communication I want to provide you with our Customer Solutions number which is 833-423-1132 option #3. In addition, a representative will reach out to you to provide their contact information as well. Again, thank you so much for your feedback and we look forward to working with you. Thank you!

Nov. 8th, 2021

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Zonda Lafayette, IN

They were punctual and courteous. Very professional and did an excellent job. They explained everything they were doing. Anything that wasn’t working initially, they were quick to send a skilled technician to correct it. Now everything works great.

8 months ago

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Reply from Pink Energy

Hello Zonda, We are so happy to hear that you had a wonderful experience with our staff and Powerhome Solar and that you are happy with your systems performance! We pride ourselves on white glove service and I am happy to hear you received that.

Nov. 2nd, 2021

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Jeff in MI Saginaw, MI

Overall, very satisfied with whole system. Everyone was a professional, and took their job very seriously. The project planning, and execution was not without glitches, but every issue got addressed quickly, and to my satisfaction. I am an engineer and have managed many projects myself, and I give these guys high marks for the coordination of the whole project, from beginning to end. Inspections went very well - it is clear the installation crew did a high-quality job. I agree with other reviews that these guys are not the lowest priced option, but I have always believed that you get what you pay for. I watched these guys like a hawk during installation, and they did very good work. I did catch one rather significant error, and they corrected it immediately. Bottom Line: we installed a 7.4 kW system and the system has been producing anywhere from 10 kWH to almost 40 kWH each day for the first month of full operation, with a peak generating capacity of 6.7 kW. I will be anxious to see the impact on the first full billing cycle, which will be next month’s bill. So far - very satisfied.

9 months ago

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Reply from Pink Energy

Hello Jeff! We are extremely pleased to hear you are satisfied and any concern has been addressed. If there is any further assistance needed please feel free to reach out to our Customer Solutions Department to receive the additional assistance that you need. Customer Solutions: 833-423-1132 opt. 3 Thank You!

Oct. 27th, 2021

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Yolanda Smith Elkhart, IN

The installation was great, they were a month early. In November we found we were not generating and contacted the company. They told us a part was damaged. They ordered it and would call us when it was in to install. We heard nothing for a month so we called they said the part was not in so we started calling every week with the same results. Three weeks ago they called us to set up for installation 2/11. They texted on 2/10 saying they would be here on 2/11. Then called on 2/11 saying the part is not in. Now they want to setup for installation for some time in April. I am paying for a system and an electric bill. I will tell anyone the concept of solar is great but do not go with this company. If you can’t get the part then put me in a new system that you can get. You are doing installations everyday.

4 months ago

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Reply from Pink Energy

Yolanda, I am sorry that your experience with us has not been a good one, and I know our team is in the midst of remedying your situation after speaking with you. Thank you.

Feb. 15th, 2022

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Gary Tingler Hampton, VA

The installation went well. Service from the time of the install in September until January 2022 was bad. The system never worked properly. Communication was bad and they dropped the ball on getting Dominion Power out on getting the inspection to turn the grid on. It is January of 2022 and have not yet got a reduced electric bill.

5 months ago

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Reply from Pink Energy

Hello Gary, I am sorry that you experienced delays with your install and getting your system up and running. We want all of our customers to go through the process without experiencing any frustrating issues. We will be having a specialist reach out to regarding your concerns so that we can make sure they are being addressed. We appreciate you allowing us to help resolve these for you.

Jan. 31st, 2022

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erwin alston Hephzibah, GA

It took over a year for the generac unit to pass inspection. The unit has never worked a 100%. 8 of the 23 panels do not work. I have been rescheduled 6 times since April. The generac unit is junk. The batteries can only handle 30 amps, which won't cover a whole room. The only appliance it can handle is the refrigerator. None of the other appliances can be hooked up. However, they claim it can handle a whole house minus an hvac system. There is no significant savings at all as they promised me. STAY AWAY! For more info go to Facebook and look up power home lawsuit. It is the original name for pink energy

5 months ago

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Reply from Pink Energy

Mr. Alston, I see that we have a specialist assigned to your account who has spoken with you as recently as today. She will be your main point of contact to help guide you through to resolution. I see you have a work order scheduled to repair any issues your system is having as well. We will remain in contact with you until everything is up and running and your issues have been resolved. We appreciate you allowing us to address your concerns and try to help you through this.

Jan. 18th, 2022

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Jewel Richardson Livonia, MI

They always respond quickly to any questions or problems we experience. We have been very happy with their services. We have had several outages since the panels were installed. It has been a relief to have the backup power.

7 months ago

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Reply from Pink Energy

Thanks for the review! Helping our customers own their power is our mission and we're glad to hear we've helped you do that!

Nov. 23rd, 2021

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Chrysisse McDonald Knoxville, TN

The snaps keep failing. We do not have satisfaction that the system will work and produce power when needed. In 10 months of operation we have needed repair of parts four times. That is unacceptable! Although Power Home has been good about changing the damaged parts, the reliability is in question. I am on oxygen and need a concentrator to provide supplemental O2. Reliability is essential!!

7 months ago

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Reply from Pink Energy

Hello Chrysisse, We completely understand your concerns regarding the system performance. A representative has tried to contact you last week to address any additional concerns. First chance you have to respond to the email that was additionally sent, please feel free to do so. We want to assure you there is stability with your system and we will complete any service to ensure the same mistake is not repeated. I have confirmed your system is doing great and hope this continues. We truly appreciate your feedback as a valued customer of PowerHome. Thank You!

Nov. 22nd, 2021

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Vigilante4 Justice Princeton, IN

Buyer BEWARE; We spent 2 hours with a regional manager, young guy (22). We were very impressed with his salesmanship. He had all these graphs on his iPad and our usage which was 9kw per day average. We asked tons of questions. He told us he’d go to his car and send us a complete quote from his car before he left the driveway. That didn’t happen l…he didn’t even send me any kind of quote.. and then when I asked him to please send a full quote explaining the type of panels how many there are the warranty and what the entire contract terms, he then asked where do you want me to send it. I told him and then he went on to say well our contracts are proprietary….I’m like….ok,?????so….what are you hiding?! Do you expect me to spend $65,000 on your word??? Just send me the contract. Well guess what? It never came. He knew he quoted us way too high and this company clearly does not want any competition or want you comparing their price and what it includes to someone else’s otherwise theyd have no problem giving you a full quote so you know what you’re getting.

8 months ago

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Reply from Pink Energy

Hello, I apologize for the bad sales experience you had with one of our sales team members. I would love to reach out and speak with you but I am unable to locate your account with the username provided. If you could please give us the name on your account we will have someone reach out to you. I do want to assure you that Powerhome Solar basis it’s price on current market values and we do not want you or anyone to feel that we are not being honest or upfront. I look forward to your response so we can reach out and discuss this further.

Nov. 2nd, 2021

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Darla Burghdoff Saline, LA

After much deliberation, we decided to install solar with PHS. The crew was very efficient and professional in the installation. My only complaint was that the electrician was in a hurry to leave and proceeded to go through the instructions of the monitoring/control panel so fast that I could not keep up. I told him so. So he tool my cell phone and took a video of what he was trying to explain....still confusing. I watched the video several times, but again, so fast I had a hard time following or knowing what it all really meant. Mind you we are in our late 60's to early 70's...so not as quick as a 30 something. Our light bills have not been $20 like we were led to believe. When I called them I was told it might take 3 months to adjust. 3 months?! In the meantime we are paying light bills plus the monthly fee for the solar panels. Then we got a call from the loan company that PHS uses. They now want us to refinance our mortgage and roll in the full cost of the system! That was not talked about before. We just refinanced a year ago....not sure I want to go through all that again. Will need to hear what they have to say. It will save us money they said....yeah, like the solar panels do?! Not seeing it yet. Guess this is more for younger people. We'll see.

9 months ago

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Reply from Pink Energy

Hello, We appreciate your feedback and we are actively looking to locate your account so that we can reach out to you. Could you please verify the state you are in? We are truly sorry you do not feel you were given enough time to understand the system and we would like to reach out and help walk you through it again. We can also end you the user manual for any future reference. As for your system production itself, we will gladly pull up your monitoring account and verify that everything is operating as it should once we can verify the account itself. Please get back with us regarding the state your account is in and we will reach out as soon as possible.

Sep. 22nd, 2021

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Reef Morse Westland, MI

Cost was a bit high but the installers were excellent. Got approval to turn on the unit in a week. Only difficulty was that the array was located under a big tree that had to be cut down. I bought a 4.3 kW array and have been getting 20-25 kWH on sunny days. I want to expand the system as I have an electric car. All in all a pleasant experience with few glitches.

11 months ago

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Reply from Pink Energy

Hello Reef, We truly appreciate your feedback! If you are still interested in expanding your system please respond with the name that is listed on the account. Once confirmed, I will follow up with a phone to further assist you. We look forward to working with you! Thank You!

Oct. 27th, 2021

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Theresa McMurray Columbia, MO

It was a year in October 2020 that I signed my contract. It is March 2022 and my solar is still not working. Repair work is scheduled for 4/3/22 but that depends on parts available.

3 months ago

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Reply from Pink Energy

Hi Theresa, we apologize for your unsatisfactory experience and will have our team reach out to you to better assist you. Thank you for your patience.

Mar. 28th, 2022

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Katie Schemmel Chesapeake, VA

This is the WORST company. They are over priced and when they make a mistake they won’t fix it. They will make you pay for someone else to fix it. They don’t care what they destroy in your yard. They will not reimburse you like they say they will when they destroy stuff. You can’t cancel. And the product itself is subpar. Could be because they put it on the wrong side of my house where I have a 80 ft forest but the engineer knew my house better than me (sarcasm). Not worth the INSANE cost. Does not lower the bill. If you actually want a solar system that will do what is promised, THIS IS NOT THE COMPANY. I’m stuck with the crap company that I feel is just taking my money at this point and providing nothing back. Also, they don’t retain employees so don’t expect to talk to the same person in 5 months. DO NOT GET WRAPPED UO WITH THEM! YOU WILL REGRET IT!

7 months ago

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Reply from Pink Energy

Katie, We are sorry to hear that you have had an unenjoyable experience with PHS so far. I have created a case regarding your issues and will be having someone from our PPR department reaching out to try and see if we can get your issues resolved. We take our customer service seriously at PHS and we want to change your experience with us thus far! We will be in contact soon.

Dec. 3rd, 2021

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Rodney Aldridge Anderson, IN

had 34 panels installed07/2019 very hard to get answers out of them now I have to have modem replaced because of the 3 G shut down . I have 10.5klw of panels but only a 10klw inverter don't see above 8klw

4 months ago

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Reply from Pink Energy

Hi Rodney, we located your account information in our system and will work with our team to get your panel concern addressed.

Feb. 28th, 2022

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Carol P Austin Maiden, NC

They arrived within the time window! They cleaned up before they left! They made sure it was in good working order!!

5 months ago

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Reply from Pink Energy

Hi Carol, thank you for sharing your experience with us about our crew! Glad to see that they provided you the white-glove service that we always aim to provide. All the best to you in going solar.

Feb. 15th, 2022

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Sam Parker Fayetteville, NC

This company is very responsive toward their customers. Great service provided by the technicians was a joy!!

5 months ago

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Reply from Pink Energy

Hi Sam, thank you for taking the time to write the review. We appreciate your business, and if you ever need us, please call 833-423-1132. Thank you.

Feb. 15th, 2022

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Ryan Mccormack Checotah, OK

Over promise and under provide. I bought and 80% offset of 16 panels. Added 5 panels for compensation for property damage. Only got 60% offset for 12 months. Now they added 4 more panels. All they do is the minimum to try to keep from a lawsuit. Batteries were suppose to last all night. They last about 3hrs at best

6 months ago

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Reply from Pink Energy

Hello Ryan, We want to give you the best experience that we can provide and make sure the system produces at the level we assured you. Our representative will reach out to address these concerns you have. Please feel free to let our representative know of any additional concerns as well. We appreciate all the feedback we get from our customers.

Dec. 10th, 2021

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Doug Evans New Bern, NC

The operator that takes the calls are great. But the service on the system is terrible. I have been messing with them over 6 months and still don’t have a properly working system. I’m paying a solar payment and light bill for the last 6 months because my system will not work correctly. When you call for service it’s so backed up it takes weeks before they even get out to your house.

7 months ago

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Reply from Pink Energy

Hello Doug, We completely understand the severity within your concerns and want to assist with getting your system up and running as soon as possible. However, when trying to locate your account in our system I cannot establish the account. Would it be under another name sir? Please reply at your earliest convenience so that we can take the next steps in rectifying this matter. Thank you!

Nov. 22nd, 2021

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Joseph Forman Saint Johns, MI

Very friendly and knowledgeable about product and what they were doing. Very clean and professional install. Cleaned up site as it was found.

7 months ago

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Reply from Pink Energy

Hello Joseph, We are please to receive such wonderful feedback regarding your solar experience. It is an honor to know another valued customer is satisfied. If there ever comes a time when you will need additional assistance, please feel free to contact us. Thank you for taking time out of your schedule to share your review. We hope that you have a wonderful day, and best of luck with your solar system! Thank you!

Nov. 10th, 2021

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Gerry Lawson Hillsdale, MI

You did a very good with the install of the system. All your employees are very polite and inform you how the system runs.

8 months ago

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Reply from Pink Energy

Hello Gerry, We are extremely pleased to know that one of our valued customers are satisfied. At any time you find yourself needing additional assistance please feel free to reach out to your designated Concierge or our Customer Solutions department. We look forward to providing you with the best experiences and truly appreciate your feedback! Thank you!

Oct. 27th, 2021

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JJ Houston, TX

Had these folks out to provide a bid for a residential solar system. The field rep was very helpful and provided good information. My first “red flag” was their business plan. The rep outlined their geographical footprint (in the northeast and eastern states with a strategy of moving west. The rep then explained they decided to expand into Texas after the unusual winter we had experienced this year. No quality company changes their strategic business plan because of a meteorological anomaly. That is a knee jerk opportunistic reaction to pray on victims of a weather event. My caution was solidified when introduced to the “closer/sales manager”and we were instantly turned off. Very pushy and had a rebuttal for everything we felt were negatives. I felt like I was dealing with a sleazy used car salesman. DON’T WASTE YOUR TIME!! Over priced and the loan terms are a trap. STAY AWAY!

10 months ago

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Reply from Pink Energy

Hello, we would love to speak with you more about this situation in particular, and I would personally appreciate the chance to attempt to improve your experience with us. If you wouldn't mind providing the name that would be on the account with us, I would love to look into this more. We never want our customer's to feel pushed into a decision or a situation where they have no choice. Thank you.

Sep. 3rd, 2021

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Donna Walter Monroe, MI

The salesman was very nice but when he got to the end it was either sign up now or we aren’t coming back here. Who makes a $60,000 decision without thinking about it for a day or a week? I asked this and was told repeatedly that they don’t look back, only forward. They can’t waste more time coming back out. You don’t need to come back out to do anything. You already made the pitch. Oh, well we get rid of your information if you say no. Then he gets the closer, Charlie, on the phone. Charlie talks to us like we are 5 years old and need a soft, patronizing tone. I explain that we don’t make decisions of this magnitude on a whim. He wants a “soft approval” blah blah blah. I tell him, I’m done. Goodbye Charlie. I wouldn’t do business with this company simply because they want to pressure you into signing up right now. No extra thought required. Oh, and the salesman kept saying the owner must know what he’s doing because he’s a billionaire. Yeah, because he pressures people into buying things. It felt like a time share spiel. Save your time. Go with someone else.

10 months ago

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Reply from Pink Energy

Hello Donna! I do apologize this was your experience. However, I would love to look into the account and see exactly who the Field Energy Consultant was that came to your home. Would you be able to update me with the name that should be on the account? I know that you cancelled but we do not want any future customer to feel pressure to make such an important decision. I look forward to your response. Thank you so much for your feedback!

Oct. 27th, 2021

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Woodhaven project Trenton, MI

Still waiting on my systems new meter so I can get credits. Company has been here 4 times to place labels and take pictures of the same labels. customer service called 5 times for the same labels asking to schedule a time. Still don’t have the city sign off……5 months later. Sales guys is typical sales person. Sold it and never answered again. Calculator for savings is way off. Asked for a credit due to delay and they respond with cookie cutter apology and never address your concerns. DO NOT give this company a a dime of your money. Not worth the hassle and the savings are not even at 50% of what they stated during the sales pitch .

11 months ago

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D & K Cleveland, TN

This company gets a 3 rating because a fantastic field representative did a great job of explaining my homes requirements. The initial salesman was rude in his tone of voice and got upset when I questioned the negative reviews. After the pricing quote the rep had to hand us off to a closer, his manager. He shot us down for not closing on the spot. We were getting 2 more bids. He had a hissy and therefor we will not buy from this company. Had we taped this conversation, we feel he should have been fired!

1 year ago

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[email protected] Birchwood, TN

Tech’s we’re on time, got the repair done quickly and we’re very professional

5 months ago

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Reply from Pink Energy

Awesome to hear that our technicians delivered what was needed for you. Thanks for sharing!

Feb. 15th, 2022

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Heather Daniel Roanoke, VA

The installation crew was the best! Very polite and respectful and very hard working.

5 months ago

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Reply from Pink Energy

Hi Heather, awesome to hear you had a great experience with our crew. All the best in this new solar world of yours! BAM!

Feb. 15th, 2022

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Wayne Frye Woodstock, VA

So far they are taking care of all building permits an interface with the electric company

5 months ago

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Reply from Pink Energy

Hi Wayne, yes, doing that legwork is all part of our process here at POWERHOME SOLAR! Glad you find value in it. Best wishes to you!

Feb. 15th, 2022

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PUBG Good Indianapolis, IN

This company is horrible I had to have 3 different crews come out and install everything that took over 6 weeks then they didn't give everything they said came with the $69,000 service. So I have to get an attorney that will be easy cause everything and everyone was on 24/7 video and audio

6 months ago

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Reply from Pink Energy

Hello, We would like to address this issue and meet the these concerns head on. For us to better assist you, can you please give us some additional information so a representative can reach out directly to follow up. We appreciate all the feedback we receive from customers and hope to give you the best experience possible.

Jan. 5th, 2022

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Esther Hong Gainesville, VA

Overall good experience …only cons, process with inspection and repeat work order and another inspection… taking too long.

7 months ago

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Reply from Pink Energy

Hello Esther, We truly appreciate your feedback regarding your solar experience. However, we do apologize for the delay regarding your inspection. After reviewing your account, I have verified that we are consistently working to get the discrepancies taken care of. If you need any further assistance, your Concierge should be more than happy to help. If you are in need of additional assistance, please contact our Customer Solutions department at 833-423-1132 option #3. We hope that you continue you enjoy the good experience of going solar with PowerHome. Thank You!

Nov. 29th, 2021

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JUDITH DEGROOT Onemo, VA

I had a concern about the high cost for removal and replacement of solar panels when I have a roof replacement. I was also unhappy because I was not told about these expenses when we had our panels installed. I asked to speak to a supervisor about this matter, and have yet to hear from anyone.

7 months ago

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Reply from Pink Energy

Hello Judith, We truly appreciate your feedback and are pleased to know that you were able to address these concerns yesterday with a representative from PowerHome. We never want to mislead any one of our valued customers and hope that we can continue to keep the open line of communication with you and your family, Judith. If you have any additional questions or concerns, please feel free to reach out. Thank you!

Nov. 23rd, 2021

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Dan Hoy Fredericktown, OH

The installation crew was the best. Before installation I would have preferred to work with an engineer.

7 months ago

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Reply from Pink Energy

Hello Dan, We completely appreciate your feedback as our valued customer. Prior to installation, our design engineer should have communicated the drawings with you and received your approval. If you were in need of an electrical engineer that is not something we initially provide, however per your request we can absolutely schedule a phone call with one of our electrical engineers. We truly appreciate you choosing PHS as your solar provider and look forward to assisting you during this journey and experience. If you ever find yourself in need of additional assistance, please feel free to contact us. Thank you!

Nov. 17th, 2021