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New Star Solar

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4 User Reviews
LAST UPDATED: November 29th, 2021

New Star Solar is a solar company that's been in operation since 2015. It began serving customers in South Carolina but has rapidly expanded to bring solar to Arizona, Colorado, Idaho, North Carolina, South Carolina, Texas, and Utah.

The solar installer also a member of the SEIA (Solar Energy Industries Association) and Solar Energy International. The company continually strives to teach the importance of going solar and gives customers the best deals in the industry to do so.

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The Good

  • High-Quality Solar Products
  • Savings Guarantee
  • Low Interest Rates
  • 25-Year Linear Power Warranty
  • Broad Availability

High-Quality Solar Products

New Star Solar has partnered with some of the best equipment manufacturers in the solar industry, and supplies homeowners with premier solar energy systems. The company installs solar panels from LG, Canadian Solar, and Hyundai, along with solar inverter technology from SolarEdge. These products offer high energy efficiency levels and create systems that are built to last.

Savings Guarantee

New Star Solar guarantees all of its customers will save money on their electric bill. This is the general goal of all solar companies, however in some cases, the cost of installation, maintenance, financing plans, and other fees end up costing more than the saved energy bill value, and many solar companies do not disclose this. With New Star Solar, customers can relax by knowing the company guarantees electric bills will be lower when customers switch to solar.

Low Interest Rates

New Star Solar works with a variety of well-known lenders to help customers find an affordable way to pay for their solar panels. One unique promise New Star Solar makes is that its lenders will help customers find a low interest rate for a loan or other payment plan. This is important since the interest on loans or financing options for solar panels can be expensive and negatively impact the solar savings in the long run. With New Star Solar, customers don't need to worry about high interest rates and can focus on enjoying the savings benefits of going solar.

25-Year Linear Power Warranty

New Star Solar offers a linear power warranty for 25 years. A linear power warranty ensures that as solar panels age, they still produce energy up to a certain standard of excellence. If solar panels begin underperforming within the first 25 years, New Star Solar will correct the issue. Customers can be assured that their solar panels will produce sufficient energy for at least 25 years.

Broad Availability

New Star Solar currently installs residential solar technology across the following US states:

  • Arizona
  • Colorado
  • Idaho
  • North Carolina
  • South Carolina
  • Texas
  • Utah

Considering this broad service area, homeowners are encouraged to read verified New Star Solar reviews in their area to see how this company compares to industry leaders.

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The Bad

  • Undisclosed Workmanship Warranty
  • No NABCEP Certification

Undisclosed Workmanship Warranty

New Star Solar has not disclosed the terms of its workmanship or labor warranty, which covers the solar installation process and associated solar panel maintenance. Leading solar providers warranty their systems for up to 25 years or greater, essentially the lifetime of the system.

No NABCEP Certification

New Star Solar does not appear to be certified by the North American Board of Certified Energy Practitioners (NABCEP). The NABCEP is an industry-recognized organization responsible for leading solar power technician training programs. Solar providers with this designation mark themselves as true experts in solar installation best practices.

The lack of a certification, however, is no judgment against New Star Solar's quality of service; but the presence of one can make the difference to homeowners comparing multiple providers.

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The Bottom Line

New Star Solar has been in business for more than five years and has since been providing service to Arizona, Colorado, Idaho, North Carolina, South Carolina, Texas, and Utah. The company is a member of several solar associations and installs solar products from some of the best in the business.

The company provides customers with a wide variety of financing options, promising low interest rates on loans and a savings guarantee. This warranty ensures the energy produced by New Star Solar's panels will produce a high standard of energy for a full quarter decade after installation.

Some negative reviews pointed out a lack of communication with the company. Most issues were resolved, but some required legal action. Customers discussed the great, low price of their solar panels, but poor communication (in some cases) seems to be the tradeoff.

Customers who live in Arizona, Colorado, Idaho, North Carolina, South Carolina, Texas, or Utah and are looking for affordable solar panels can consider New Star Solar a great option. For those who value communication above all else, it may be a better option to look for another company, although you won't find as many price guarantees or great savings as you will with New Star Solar.

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Star Rating

4.8

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4 Reviews

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4 grade

25%

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Verified Customer

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Review Source

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Emily Comstock West Jordan, UT

Service was a disaster. Getting a direct prompt answer was like pulling teeth. The sales rep was very friendly and helpful but after signing up, we never got notice of power going out, never knew how long it took to set up the panels (took 3 days), was not sure when they were done installing because they left supplies and extra panels in my garage (took almost 2.5 weeks to get it removed). The power guy to install the box was nice and quick. After everything was supposed to be done the review revealed that they put the panels on the wrong side of the roof. Also didn't help that their bank pops up on my phone as spam call. Company did finally respond to me for help and was able to get our system on and the app sent. It does work well and the app is good.

7 months ago

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David Julius

1 I was a little impatience. We had a ton of rain that slowed up the project. 2 The people their are top notch and very friendly to work with. 3 I can't wait to see the new bill.

7 months ago

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Lance Youngberg Salt Lake City, UT

Attentive Service/Efficient installation

7 months ago

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Reply from New Star Solar

Thank you for the pleasure of being able to serve you Lance.

Dec. 8th, 2021

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David O Callister Tooele, UT

Professional and open to all my questions

7 months ago

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Reply from New Star Solar

Thank you for the pleasure of being able to serve you David.

Dec. 8th, 2021