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Icon Solar

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14 User Reviews

5.8

Overall Score

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LAST UPDATED: May 5th, 2022

ICON Solar is a commercial and residential solar panel installer that provides turnkey solar panel installations to clients in Indiana, Ohio, and Kentucky. Founded in 2009, the company has made a name for itself as an affordable and reputable solar solution. ICON Solar has installed more than 8,500 kilowatts of clean, renewable energy since its founding, and has made the “Top 500 Solar Contractors” list six years running per Solar Power World magazine.

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The Good

  • Quality Solar Equipment
  • NABCEP Certified
  • 30-Year Insurance-Backed Warranty

Quality Solar Equipment

Not only is ICON solar well-versed in all the available state-level tax incentives, credits, and solar policies, the company also installs quality solar panel systems using some of the best equipment in the solar industry. ICON Solar installs industry leading micro inverters from Enphase Energy, which are not only incredibly energy efficient, but also provide precise, real-time monitoring of the performance of individual solar panels. This means in the event a solar panel experiences an unforeseen dip in performance, the homeowner will be alerted right away, and ICON Solar will be on the scene ready to remedy the problem.

ICON Solar is also a Tesla Powerwall Certified installer. The Tesla Powerwall is a premier solar battery solution that harnesses the solar PV system’s surplus solar energy and stores it for use at night or in the event of a power outage or other utility emergency. Adding battery storage to the solar panel system can also help homeowners save money on their utility by reducing their dependence on traditional electricity.

NABCEP Certified

ICON Solar is one of the few Midwestern solar providers to be certified by the North American Board of Certified Energy Practitioners (NABCEP). The NABCEP is widely regarded in the solar industry as the “gold standard” certification program. Companies with NABCEP-certified technicians distinguish themselves as true solar installation experts, and customers can be confident they’re receiving a solar energy system that is built to last.

30-Year Insurance-Backed Warranty

ICON Solar provides a 30-year, insurance-backed equipment warranty on all its solar installation projects, the best in the industry. This warranty, provided by SolarInsure, covers both parts and labor and comes with active monitoring, so homeowners will always know exactly how their system is performing. And in the event that the system underperforms, ICON Solar's warranty covers maintenance, service, and replacement at no charge to the homeowner.

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The Bad

  • Quote-Contingent Payment Options

Quote-Contingent Payment Options

Potential ICON Solar customers will not see available financing options until after they obtain a free quote from the company; homeowners wondering whether the company offers solar loans in addition to direct purchase options, or more cost-effective alternatives like solar leases and power purchase agreements (PPAs) will need to submit their contact information, and discuss their energy needs with one of the company’s Energy Consultants before this information becomes available. This information barrier may deter some customers and drive them toward leading solar companies that disclose their financing options on their websites.

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The Bottom Line

In lieu of verified ICON Solar reviews from actual customers, the main appeal of the company is its NABCEP certification and its recognition from Solar Power World magazine. Combined, these certification and awards demonstrate 1) that the company employs true solar experts who design, build, and install, quality solar panel systems and 2) that the company has demonstrated outstanding service in its regional installation area.

Customers living in Indiana, Ohio, and Kentucky are encouraged to reach out to ICON Solar and compare the company’s financing options to determine if ICON Solar truly is the best solar company for their needs.

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Star Rating

4.4

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14 Reviews

Review Breakdown

5 grade

64%

4 grade

21%

3 grade

7%

2 grade

0%

1 grade

7%

Sentiment Criteria

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Quality

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Kelley Kremer Granville, OH

I really like the team, from sales to installers - they all represented the company so well. They took great care with my project and property. They worked with efficiency and urgency. Truly great team and company. I knew what was going on at every stage of the process. Very much appreciate that level of communication. I have already referred the company twice. My panels have been operational for about 2 weeks, so it's too soon to tell the impact to my electric bill, so I left that blank. Thanks!

4 months ago

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Nancy Kremer Newport, KY

They provided accurate information, the salesperson was helpful,not pushy. The installation went as expected and I can see daily how much energy we are producing

4 months ago

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Juliana Dills

Conciensous group of people. A little young needing more experience.

5 months ago

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Tracy Loveland, OH

Easy to contact and good customer service. Was available but not pushy during the beginning part of the process. I appreciate that they are local. Competitive pricing

10 months ago

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Reply from Icon Solar

Thank you for the kind review Tracy! Welcome to the Icon Solar family!

Nov. 23rd, 2021

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Kenneth Kappel

They were thorough and efficient with installation and the panels work great.

5 months ago

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David L Chalk Aurora, IN

Personnel was helpful with any concerns. The installation workers were great

10 months ago

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Reply from Icon Solar

We appreciate you leaving us a great review, David! We are glad you had a excellent experience and are excited you went solar.

Nov. 23rd, 2021

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Dana Burton Connersville, IN

Best value and quality, local company. Available whenever we had questions.

10 months ago

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Reply from Icon Solar

Thank you for your kind words, Dana! We appreciate you leaving us a review. Welcome to the Icon Solar family!

Nov. 1st, 2021

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Debbie Farinelli Corydon, IN

Sometimes it takes a couple calls to get to who you need. They are always very helpful though

10 months ago

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Reply from Icon Solar

Thanks for the feedback, Debbie! We will absolutely strive to do better. Welcome to the Icon Solar family!

Nov. 2nd, 2021

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Tonya Allen New Paris, OH

Only because I bought a lot more panels than needed and not producing enough energy

10 months ago

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Jeremy Hamilton, OH

Matt was incredibly knowledgeable and helpful.

10 months ago

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Reply from Icon Solar

Thank you, Jeremy! Great to hear Matt was so helpful and knowledgeable. We appreciate you leaving us a review - welcome to the Icon Solar family!

Nov. 8th, 2021

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Mike Martinsville, IN

Knowledgeable, quick, and easy to work with

10 months ago

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Reply from Icon Solar

Thank you for leaving us such a great review, Mike! We enjoyed working with you and welcome to the Icon Solar family!

Nov. 8th, 2021

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William Botting West Alexandria, OH

Good job working great thanks got it done quickly

10 months ago

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Reply from Icon Solar

Thanks William! We appreciate the feedback and excellent review!

Nov. 1st, 2021

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Gary Higgins Greenville, OH

30 days past completion, for inspection, and activation

10 months ago

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Justin Doyle Independence, KY

I was lied to. And information was hidden.

10 months ago

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Reply from Icon Solar

Hi Justin! We apologize that you have felt misled. We spoke with your solar consultant who said he has been in contact with you since installation and that you have mentioned you were happy and had basically no electric bill, but did not discuss any issues or concerns with Icon Solar. We have made multiple attempts to reach you since you posted the review and have been unsuccessful. Please give our office a call at (513)396-7777 and we are happy to discuss any of your concerns. Thanks, Icon Solar Team.

Nov. 23rd, 2021