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High Definition Solar

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58 User Reviews

6.2

Overall Score

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Founded in 2009, High Definition Solar is a full-service solar provider in Northern California that has experienced technicians who are well-versed in the entire solar process. The company's mission is to provide exceptional customer satisfaction; as a result, High Definition Solar takes a personalized approach to every job it performs.

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The Good

  • Quality Solar Equipment
  • Solar Warranties
  • 24/7 Online Solar System Monitoring
  • Several Services

Quality Solar Equipment

High Definition Solar uses top-level equipment in its solar installation projects, including solar cells from Canadian Solar and solar inverters from industry leader Enphase. All system components — from the solar panel equipment to the mounting brackets — receive high marks for solar panel efficiency and durability.

Solar Warranties

High Definition Solar offers a 25-year equipment warranty, which covers the solar array and inverter, as well as a 10-year workmanship warranty, which covers labor. These warranties are easily transferrable in the event that the homeowner moves to a different location.

24/7 Online Solar System Monitoring

High Definition Solar offers around-the-clock online system monitoring, which gives customers the ability to track how much energy their solar power system is producing and how much energy they are consuming in real-time. This can help customers ensure that their solar power system is working properly, as well as provide insights about energy usage adjustments that can help them save even more money.

Several Services

High Definition Solar provides a number of services, all led by a qualified project manager. Services include free on-site analyses to determine whether the location is a good fit for solar, comprehensive financial analyses, energy analyses, paperwork and permitting completion, financing, installation, inspections, and roofing services.

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The Bad

  • Lack of Payment Options
  • Limited Availability

Lack of Payment Options

Currently, High Definition Solar only allows its customers to buy their solar energy system outright or finance it with a loan. While these options each come with a unique set of benefits, some consumers would prefer to go solar with a lease or a power purchase agreement (PPA). As such, it would be helpful if the company offered these options as well.

Limited Availability

High Definition Solar only offers its services in California, which limits the number of consumers who have the ability to do business with the company. If you live in the solar company's service area, read our verified High Definition Solar reviews to see if it's the right solar installer for you.

No NABCEP Certification

The solar contractor does not appear to hold a certification from the North American Board of Certified Energy Practitioners (NABCEP). This organization is responsible for some of the best solar installation and technology training programs in the solar industry. While this is no indictment on the High Definition Solar's quality of its installation or expertise of its technicians, its presence can sometimes make the difference for a homeowner comparing multiple solar companies.

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The Bottom Line

High Definition Solar offers a number of attractive features, including warranties, 24/7 system monitoring, and start-to-finish services that make the solar process simple and smooth. The company may be a good option for individuals who live in California.

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Star Rating

4.5

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58 Reviews

Review Breakdown

5 grade

76%

4 grade

14%

3 grade

2%

2 grade

0%

1 grade

9%

Sentiment Criteria

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Quality

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Valerie Tigert San Leandro, CA

The High Definition Team was courteous, professional, and efficient. Luke C, Sales Manager, took time to answer all our questions. Cody B, Project Manager, evaluated placement of the panels for best possible production and electrical compatibility. We appreciated his reassurance that our fairly new steel roof would be okay. Issac V and his installation team did a great job. There was a slight delay connecting with PG&E NEM. They did not receive the correct permit release document. The situation was quickly correct as soon as it came to light. Due to COVID-19, we have not received training on the system and how it works with PG&E. Will look forward to a visit once the "stay at home" is lifted. We will recommend.

1 year ago

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J Nehira San Francisco, CA

The sales presentation was good and the salesperson was very informed and professional. No pressure was given during that first meeting. All we had to do was analyze the PG&E bills to determine how many panels were needed. The project manager was punctual and knowledgeable, and overall it was very quick. He also made sure to let us know what to expect in the next steps. He explained the entire install process and they handled the permits for us. They said that the installers could take a couple of days but it went by in a day and a half. They were prompt and on-time. They had to find areas for the grounds and it was out of the way and smooth. City Inpectors passed the installation immediately. PG&E took some extra time getting things hooked up but things got sorted out eventually. We get a monthly report for the generation and we can see what we produce daily. Everything is very transparent. The panels are producing great.

1 year ago

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David George Oakland, CA

We had a great experience with High Definition Solar. All appointments were made at our convenience. My Husband and I were looking into installing solar panels, but had many questions. When the canvassers came to our neighborhood, I felt it was a great opportunity to get the questions answered. I set up an appointment with the Sales Rep, who was extremely knowledgeable about the process, the hardware, even types of financing available to us. We chose to go through the CA state PACE program, which made the whole process go even more smoothly. We did not feel pressured into making a decision, so it felt right when we did. The fact that we were both there to make the decision together, was a plus in my mind. The project manager came in, inspected the roof, drew up a design and then set up the installation and inspections. The installation went quickly and smoothly, They had said my husband did not need to be there, but some questions did come up, and it was a good thing he was there to answer them. The city inspector gave a two hour window for his arrival. I was impressed that the installer waited patiently in his truck until the inspector arrived. The inspection was quick and successful. There was small glitch with paperwork, so that the PG&E connection took a little longer than normal. There were also some post install questions that took a little effort to get answered. I recommend that the Customer Service number be given directly to the owner, at the end of install, and that it be made clear all questions should be directed there. Fortunately, we had kept the pamphlets and found the number there. Once we contacted the Customer Service Rep all has gone well. He has been great about keeping in touch with us. We started saving money on our PG&E bill immediately after it was connected. My husband and I both are happy with our decision, and recommend this company.

2 years ago

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Steve Mulkeen Fairfax, CA

Each phase of the process with High Definition Solar actually went very smoothly. No real issues to speak of to be honest. A few months after installation I had a situation where I called to have something done and didn't receive an immediate call back. When I did call to get an answer on my initial question two weeks later, I found out that the issue had been taken care of but I just wasn't told. The second person I spoke to called back about 10 min later and informed me that everything had been taken care of. That's really the only bump in the road I've run into though. I'd do business with them again.

2 years ago

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Eddie Savino Mill Valley, CA

A very over whelming experience, the idea of solar energy as the way of the future is what we believe is the way to go. Working with High Definition made the process easy and understandable. For us we knew capturing the sun power and putting it to good use would reduce our carbon footprint was a great idea. But understanding the solar system was another story. Yes, all the companies produce nice literature about their system and how great it works , but, High Definition gave us the feeling. They spoke with confidence and belief they were onto something worth our interest. We felt these guys were the ones for us and we have been very happy since we did. The sales team, to the project manager, to the installers, we knew they were a team and we were important to them. The sun power we capture will remain out of our control the equipment we choose is in our control and High Definition Solar company is the one.

2 years ago

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Ralph Lindeman

The first sales person would have been fired if he was my employee, however after receiving a call from the company and arranging a second appointment things began to smooth out. The second person that came to my home was very good to work with , he went over every thing, explaining how the system would work, how it could be financed and what would be involved in the installation . A site investigator was the next person that I spoke with, he arrived on time(big thing) and went over the how and where the installation would be done. The crew arrived on schedule and the system was mostly finished the first day, on the second day the job was completed and signed off by the city inspector. I have had contact with the personal on the company office a couple of times with a few questions and have found them to be very friendly and always have answers to any questions that I may have had.

4 years ago

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Bill Fried

These guys are the real deal. They installed my solar system in 2013, and I've been thumbing my nose at PG&E ever since. The product is water-tight, and the service is above excellent. I had a really minor issue with the energy reporting system and called to be walked through to a solution, and the Customer Service Manager insisted on driving from Concord to Foster City to solve an issue that had nothing to do with energy collection. Wow! I was amazed that any company would go to those lengths to turn a very happy customer into an ecstatic one - especially when there was no revenue attached to the call. Talk about service. I can't recommend High Definition Solar enough. They are the best. I

4 years ago

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Sharon Johson Stockton, CA

This company has been very Professional to deal with. Their Installers did such a Great job, paid attention to all the small details, took pictures for me , painted conduit, All looks great. Sales person was a very nice and personable Young man that answered all my questions. Honestly this whole project went like Silk .. Smooth with no issues, and I did not just get the job done , I have had it over a year. I even had a Follow visit from a Customer Relationship Manager that came to make sure I understood everything and see how I was. He even gave me some tips on how I can continue to conserve my Energy usage.. True, True Professionals

4 years ago

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Gina & Bill H Concord, CA

Someone knocked on our door from High Definition Solar soliciting solar. As anyone we are very cautious when dealing with a business offers from door knockers. The lady was quite pleasant and informative. We accepted their appointment and then met with their sales person. The sales person was very professional and a great teacher when explaining solar. We decided to do business and have solar put onto our roof. We then met with their project manager at our home. He explained what the next steps were in the process. Two weeks after meeting with the project manager our solar was on our roof. The installers were clean and professional. After the project was over we met with their customer service rep. This was quite nice to have someone actually follow up after the project was completed. We are satisfied with our decision to do business with High Definition Solar. Everyone was a pleasure to work with. This was a great experience!

5 years ago

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Kyle Champlin Castro Valley, CA

My wife and I had an excellent experience with the HDS team. From a very friendly and thorough initial consultation, to project scheduling and management, to install, it was a very seamless and easy experience. The only minor hiccup was that our electrical panel needed to be upgraded, which added an extra day to the install (we were made aware before purchase that this might be required pending inspection). I would certainly recommend the team at HDS, given the level of professionalism and value of the product/work done.

1 year ago

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Bonnie Wade Berkeley, CA

We had the greatest experience with High Definition Solar. Excellent customer service, workmanship, and product.Every member of the company with whom we had contact was knowledgeable, courteous, informative, easy to work with. The project was completed without issue and within the expected period of time. The quality of the product was top notch. They all seemed like real professionals and they were. Experienced and trustworthy. I would recommend High Definition Solar to anyone wanting to install solar. I give them the highest rating. Definitely 5*.

1 year ago

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Gretchen & Mark Napa, CA

Our experience with High Definition Solar has been great. Everyone has been very helpful, friendly, and informative from the initial meeting with Sean, through the installation with Ali, and the follow up meeting with David. Our solar panels are producing as we expected. We were so excited to see a credit balance on our recent bill from P G & E.

2 years ago

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Steven Rosburg Napa, CA

Everybody, from the salesperson to the installers, acted in good faith. Sean O did an outstanding job of answering all our questions, and not once did I feel that he was being dishonest or attempting to deceive us or hide anything. Dan, the project manager, was on-time and had the permits right away, installation was able to start the following week. The install team did very clean work, and were in and out in a single day. I'm extremely pleased with the integrity and quality of work that I've received.

2 years ago

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Linda & Lawrence Steiger Oakland, CA

From our first experience, which was a few years ago every person I met from HDS has been knowledgeable patient intelligent pleasant til this very moment. Ive not really dealt with many companies that have such consistent high quality people and have delivered so well. We appreciate the shift towards increased level of customer service over the years. Thank you so much.

2 years ago

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Billy Cupples Vallejo, CA

We had a great experience with High Definition Solar! The sales rep was knowledgeable and patient. He took the time to answer all of our questions. He also explained the ins and outs of the solar panels we purchased. The project manager explained where the panels would be placed on our roof and why. The installation was quick and easy. We highly recommend High Definition Solar!

2 years ago

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Pamella Cavanna

I knew I wanted to get solar and not sure exactly now how I connected with High Definition Solar but I'm glad I did. The sales presentation was complete, the contractor, Jason, took care of all documentation needed by the city and my HOA and he kept in touch with me regarding any delays. The install went smoothly but the BEST part and the reason I gave them a 10 was because of the follow up by Robert who came out and showed me how to access the online data, how to read and understand my PG&E bill especially the part about the true up concept. Really awesome job Robert! Thank you!

3 years ago

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Henry Mally

After reviewing the risks and benefits (mostly benefits) of going solar, we purchased a system from them nearly 2 years ago and upgraded it 6 months later. We have been very pleased with the professional manner with which this was accomplished and with the ongoing support we have received. We were especially pleased that they are also a roofing company since their warranty also covers our roof. I would highly recommend them to anyone considering a solar panel installation.

4 years ago

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Calvin Strobel

Very good experience so far with High Definition Solar. All my appointments were kept and on-time and everybody has been very polite. I watched most of the install and they did a very good job, explained things throughout. I appreciate the follow-up visit and the information on Enlighten On-line monitoring and the new PGE processes, that was very helpful.

4 years ago

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Kathy Byrne

My experience with High Definition Solar was very good. The Salesman was very nice and the project went very quick and smooth. The explanations were all very good, everybody seemed to now what they were doing. I had someone close to me getting a system from someone else and they purchased before me and mine was installed and working before theirs .. The follow up has been great.

4 years ago

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Shirley Moore San Mateo, CA

My Salesman at High Definition Solar did an outstanding job of describing the details of Solar energy. His approach was education over just the Normal Sales process. We had another company come over and did not come close to their explanations and definitions. Our Project Manager and Installers were top notch , conscientious, and also very informative. This was a job well done , I take my hat off to High Definition Solar.

4 years ago

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Kathy Dubuque San Leandro, CA

Great experience. Full explanation at sales, didn't push to get more panels than I really needed. They kept in touch all through, and handled all permits, interface with PG&E, etc. Good financing options offered. Installation went well, even used my paint to touch up the conduit. Had a post installation followup visit to go over all and what to expect.

4 years ago

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John Nishizawa Walnut Creek, CA

I really have no complaints about High Definition Solar. Our experience has been great with all the departments I dealt with. The Installation was Quick and Fast, everything is so far so good. Installation had to do some extra work for us and did not even charge us for it.. Much appreciated. They had a follow up visit that was very informative and helpful.

4 years ago

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D. Hancock Corte Madera, CA

The sales people were very professional, took time to answer all my questions. The project manager came out to look for the best place to install my panels. He was courteous, professional and efficient. The install team was very experienced and with an eye on the details. They did a great job with both the hardware and electrical installation. I received very good training on the system and was told what to expect in the future. I’m very happy with High Definition Solar.

1 year ago

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Nancy V. Berkeley, CA

Love the system. Everyone that has been here through the process has been very supportive. No Pressure to onboard as we talked about everything in the beginning. The employees work through their specific areas very well. They were also very patient throughout the process. Happy I went with them.

1 year ago

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James H. Antioch, CA

I had a great experience with High Definition. I was concerned at first because I had a newer roof but they made sure that no harm came to it. They made sure that my panels were placed in an area to get the most sun and it I looks like it's working.

2 years ago

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Bobby I. Oakland, CA

Things went very well with High Definition Solar. It really was seamless and it barely felt like I had the need to be overly involved. I would definitely do it again. I liked every person that I worked with. They really provided good information about the products which helped me understand things clearly. Looking forward to those low bills.

2 years ago

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Debra & Norm Sloughhouse, CA

The company was exceptional in their customer care and response. The engineer, Jason, went above and beyond working with our local utility to provide us with a meter location that was acceptable to both the utility and us. We couldn't recommend a better company to install your solar. Go High Definition!!!

2 years ago

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Larry Danner Fremont, CA

Our experience with High Definition Solar went very well. The sales team answered all of our questions and were knowledgeable. Install was nice and quick as well. It sure would be nice if the panels could be mounted on the side of the house. Just food for thought.

2 years ago

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Eugene Bromme Stockton, CA

My Salesman is the main reason I purchased from High Definition Solar , his approach and honesty was unmatched. The project was done successfully with no complaints. All follow ups were excellent , I am very Happy with this company.

3 years ago

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Mario Pimentel Vallejo, CA

About a month ago, a salesman for High Definition Solar came to the house and started his sales talked. He said that in about 10 yrs or so, our electric bill will probably come up to a $1000 a month due to rising PGE rate. He computed our average monthly kwh usage which came out to 813kwh and then he suggested that we should have 2.8kwh solar system installed which would cut our kwh usage in half. I guess he knew what he was talking about so I did not argue but it cost me more than $28000. I wonder if he overcharged me big time with underpowered solar system. I am just wondering if the other solar companies charge a lot less than High Definition Solar. I have the name of the salesperson who came to the house. After 25 years, I won't still recoup my expenses.

3 years ago

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Antonio King Suisun, CA

Overall I had a great experience with High Definition Solar, I was happy with my Sales experience and our installers did a great job , they were were really quick. The follow up visit clarified a lot of misconceptions about our project and PGE and now I am educated on what to expect. Happy with High Definition Solar.

3 years ago

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John Winnie

Overall its been a very good experience with High Definition Solar, I like the Low Pressure Sales and the good installation . The follow up visit was very helpful, he answered all my questions and was not in a hurry.. I like that!!

3 years ago

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Jose Manuel Flores

It was a Good exerience with High Definition Solar. I thought all the processes went very well and the only hiccup we had was appointments with inspectors which can happen in Watsonville. The Follow up visit was very helpful and pleasant.

4 years ago

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Louis Cooper Suisun City, CA

It was a great experience with High Definition Solar. The installers were very nice and helpful guys and I was happy with the way our Project was managed. I did like the Sales presentation, it was very informative. The follow-up visit was also a good experience.

4 years ago

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Don Budd

We used High Definition Solar for our Solar panels. About the simplest thing I can say is that All departments we dealt with have been very professional. All have been knowledgeable and paid attention to detail. Customer Service visit was excellent.

4 years ago

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Deb Blomberg

We had a great experience with this company from the very beginning. The sales person was not overbearing, but informative and friendly. The process of getting the solar panels installed seemed to happen without any need for us to be involved, they handled everything. They were friendly and responsive whenever we contacted them. While we have only had the product a few months, everything they told us has been accurate. It was a refreshing experience and I would highly recommend them to anyone who is considering getting solar.

4 years ago

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Mary Lou Carlson

Everybody has been very Pleasant and professional, Project went in very fast. The Project Manager explained things very well and was very nice. The installers did excellent work , they were polite and fast and met my expectations.

4 years ago

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Donald S

I really loved the Installation of my new panels with High Definition Solar, their install crew got right to work no fooling around, excellent conduit work and they even painted it for us. The Project Manager kept me informed throughout the process and even called the Home association for us. So far I am happy with High Definition Solar. I would give a 10 but just do not give 10's.

4 years ago

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John Coons Berkeley, CA

I was very impressed with the thoroughness of the Project Manager and how well they examined my home prior to install. We are happy with the price we got. The install went well and I am saving money. I would recommend High Definition Solar.

4 years ago

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A. Fulgencio Stockton, CA

Very satisfied with the company. They did what I expected them to do. I have to observe for maybe about 6 months to see what it does for me in the long run, before and after. However, I am satisfied up to this point. Professional and good quality work.

1 year ago

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Amanda C Petaluma, CA

I've been very happy with High Definition Solar. Everyone I've dealt with has been very helpful and willing to explain the details of installation and the PG&E billing. I'm looking forward to sunny days with my solar panels!

2 years ago

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Marcelino & Maria Sonoma, CA

We would definitely recommend High Definition Solar to anyone. The salesman explained what would happen well and communicated through the process with us. Install was good and everything was left the way they found it.

2 years ago

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Jerry Bosh Oakland, CA

The install team was easy to talk to and not high pressure at all. We had some challenges coming to a conclusion on panel location, but once that was figured out everything else went smoothly. Installation was neat and efficient.

2 years ago

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Debra soto Oakland, CA

The gentleman was very informitive. He explained everthing in detail especially the billing. It was a please schheduling our follow up appt and goid to know i can call him with any concerns or questions.

4 years ago

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Judy Citrus Heights, CA

Jose stopped by and gave me the details and things took off from there. Jason was very helpful and answered all of my questions (big and small). Overall, a very good experience.

2 years ago

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Charles Hunter

Everyone tried to help me through the process. PG&E hookup was a bit of a problem, but Samantha guided me very well. There seemed to be some problem at each stage, but I was always patiently helped.

4 years ago

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Ken C. Vacaville, CA

High Definition is very efficient in how they go about their business. I had no glitches through the process. Everyone was very friendly as well.

2 years ago

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Donald S. Oakley, CA

High definition solar is an amazing company, respectful professional. Very detailed and friendly service professionals and salespeople.

2 years ago

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Brent Grogan Walnut Creek, CA

These guys are crooks. High pressure sales people selling undersized solar systems, at prices 2x the industry average. Under no circumstances should you sign up with this company prior to getting other bids. They also have a lovely habit of preying on the elderly. If you find out your parents or grandparents are looking at this company please get involved.

3 years ago

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Tina Kimmel Oakland, CA

I didn't get past the initial contact with Hi Def Solar. They sent out the most unprofessional salesman I have ever encountered. He kept interrupting me, TELLING ME what *I* wanted, and actually yelled at me when it became clear that I knew more about my home's roof than he did. Someone from the company did call the next day to follow up, but was just as speechless as I was when I told him what had happened.

3 years ago

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