Fusion Power: Read 365 User Reviews From Real Homeowners

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Verified Customer

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ALICIA MANRIQUEZ Phoenix, AZ

I rate them highly because of the Honesty of Solar rep , Zach Bee. The key to getting your Solar is in the Honesty of the Representative quoting you and not over selling the solar. I have paid off my Solar and also received my tax credit, which was like bonus. By bill has bee n in the negative. Saving so much money. This is because I was not oversold on my Solar.

3 years ago

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Verified Customer

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Hanrion

Any time I’ve had any issues or problems, they’ve been able to resolve my issues right then and there and if they couldn’t they were able to give me a time line and they stuck with it. Everything has panned out exactly as they said. Installation was seamless. They came in and took care of it. I didn’t have to do anything. I would like it more if they used a different financing company.

3 years ago

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Verified Customer

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Lisa Queen Creek, AZ

The equipment looks sturdy. We’ve noticed that it is definitely working and there is a big difference in our bill. It is expensive but it would definitely recommend them. There are so many different companies involved with fusion power that I did have issues with a few in the beginning but customer service is easy to get in contact with and overall it wasn’t too bad.

3 years ago

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Verified Customer

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V Litchfield Park, AZ

Customer service is great. There are no hassles if you call. They are really easy to work with. I had an issue with the pressure on my ceiling and they came out within the week to make sure to fix the problem. It was fantastic. They made sure everything was clean after it was installed. The panels are working. I am happy with the whole system.

3 years ago

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Verified Customer

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Beverly

All my expectations are met. I am banking on them for the hot Arizona summer. They have been very attentive and answered all my questions. Installation was poor because I have a metal roof so it was three months before it was installed.

3 years ago

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Verified Customer

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Calin Peoria, AZ

Overall it has been a good experience. They could be a bit more transparent with you with every detail of the process to make the transition a little easier but the only downside is the loan company they use. It was only inconvenient but you can’t really avoid those things. It is not so much their fault as mine.

3 years ago

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Verified Customer

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John Sun City, AZ

The little I’ve had to be in contact with customer service, they have done follow ups if I haven’t responded. They are fast and efficient. I am satisfied with the installation and the crew. They were fast and informative. The manager was terrific. He took the time to point things and explain things.

3 years ago

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Verified Customer

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Anthony Peoria, AZ

My sales rep was phenomenal. He put everything out there for me so I understood very clearly. There are no hidden charges or things. They don’t try to sugar coat things. All my questions were answered. They have been on top of my situation from the beginning.

3 years ago

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Verified Customer

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Mark Sun City West, AZ

Fusion Power employees understand their business and could answer my questions. They communicated with me throughout the installation and managed the project expertly. Everything happened on time or they let me know about the time adjustment before it happened.

3 years ago

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Verified Customer

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James Dodson Sun City West, AZ

Your product quality is good. I’m unhappy because I’m paying more for power now & that isn’t what I thought was going to happen. The pitch for going to solar was supposed to be to save money. But really has bothered me is your customer service people want to continue the lie by telling the reason my costs are going is my fault because I’m using more power than I did before I had solar power. My belief is that the program is set by ASP so that everyone who gets solar power will pay more.

3 years ago

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Verified Customer

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Gomez Marana, AZ

The salesman was not shady like some other walk up salespeople. I have never liked any other salesman before. The installation was perfect and flawless. I haven’t had a single issue. Everything was painless and the people were courteous.

3 years ago

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Verified Customer

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Gearold Sun City, AZ

Everything is neat. They’ve done a great job. It is installed very well. My problem was I was told was not going to pay the fees but I still had $30 in fees. I would still recommend them to people though I would tell them to get more panels.

3 years ago

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Verified Customer

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Diane Phoenix, AZ

For the last two months I’ve had zero electric bills. The equipment is doing what it needs to do. It is a good company. They communicate well, which is really important through the whole process. I always had the information and I knew what was going to happen.

3 years ago

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Verified Customer

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Jeremiah Phoenix, AZ

My sales guy answered all my questions and made me feel comfortable about the financial decision. He really took the time to listen to all my questions. It has lived up to what it is supposed to so I don’t have any complaints. Everything fusion power has done has been good.

3 years ago

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Verified Customer

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Fern Arizona City, AZ

You can’t talk to an actual human being, you have to go through a computer when you call customer service and I hate that because I am not very computer savvy. They equipment seems to be working very well and I haven’t had any real issues but I would like people in the office to call.

3 years ago

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Linda Rusch

I wouldn't recommend this company to my worst enemy. Their Salesman lied and misrepresented what they were doing. I am contacting the Attorney General about the Fraud they perpetrated on me. I told the sales person I was not interested in adding panels to my existing system if it was a lease, as what I have was paid off. He assured me it was not a lease. I asked him again as we were going through the consultation and again he assured me, I was not leasing the panels. He lied about the rates also. I now have additional panels that so far have not lowered my power bill much and a lease which adds an additional cost to my power bill or a $46,000. bill to pay off.

3 months ago

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Verified Customer

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Ken Davis Sun City West, AZ

Our salesman Jacob Browning was very enthusiastic and sufficiently thorough in his sales pitch. He did get the sizing (24 panels) correct. The problem is that he convinced us to pay more than necessary for the product provided by SunRun. He also made some promises that he did not keep. When we tried to contact him about these things after the sale, he was not available. He did not answer our phone calls. Now we can only negotiate with SunRun.

3 years ago

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Verified Customer

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R Garcia El Mirage, AZ

Well you know originally there was a lot of excitement, unfortunately this all happened during the pandemic so fusion Powers phone calling became like every other business across the country, we are experiencing pandemic at this time and we are so much busier than normal that we cannot answer any questions for anyone will try to reply to your email within a week maybe, all right that might have been work for work but that's kind of the way it was that at this point if I had any questions I wouldn't even know who to call or where or when, the solar power the people that installed it yeah that all works they were actually fairly decent individuals just kind of weird installation of the AC and those people didn't want to be here either anyways because of the pandemic maybe it was all a bad situation at the time at this point it's like we just don't even know each other we don't.

3 years ago

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Verified Customer

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Jason McDonnell Mesa, AZ

Every process from the sales team to the installation to the turning on of the panels was extremely smooth. I never felt like I was being coerced into something I didn't want. Very professional and helpful.

3 years ago

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Verified Customer

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Michael Surprise, AZ

I have recommended Fusion Power to friends and two of them have already used them for installation. They were great. They were neat. It was efficient and quick and they equipment has help up.

3 years ago

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Verified Customer

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carol r benson Sun City West, AZ

Equipment is good and I haven't had to pay a utility bill so far even after the hot summer we had last year. The lease payment covers it along with the credit I accumlate in the winter.

3 years ago

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Verified Customer

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Richard Ehlert Sun City, AZ

The Fusion Power representative explained things well to us before sign up. The installation and usage has gone just as we expected. Any questions we have had were answered promptly and explained well.

3 years ago

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Verified Customer

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Anonymous Phoenix, AZ

Salesperson was very professional and good. It is not giving me as much of a reduction in my bill as I thought it would and it took longer to get installed than I thought it would because they are really disjointed. There were problems with permits.

3 years ago

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Verified Customer

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Barbara Sun City West, AZ

It has stood up well against storms and bad things that have happened. It has gone very well. One time a person in my neighborhood turned off my power and they were out immediately to restore my power.

3 years ago

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Verified Customer

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Mary Kelly Sun City, AZ

Although I am very satisfied with the financial set-up of leasing, I do not get the tax credits from the feds or state. I am saving money with no money out of pocket however I'm not sure if ownership or leasing in the long term is financially advantageous. Age is a factor. I am 70. I do not regret deciding to lease.

3 years ago

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Verified Customer

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yvonne kohli Sun City West, AZ

Your salesperson, Beau, was very forthcoming, informative and helpful, and the techs were fast and efficient. However, I was told I would receive a $1000 signup payment and after over four months this has not happened, altho Beau says he is following up. I counted on this money and need it now.

3 years ago

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Verified Customer

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Thon Sun City West, AZ

It seems to be working for us fine. They did what they said they were going to do. The people are nice and the sales pitch was good. They kept us in the loop about everything.

3 years ago

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Verified Customer

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Madigan

Solar is a good thing for our environment but there are a few problems and it takes a while to get things corrected. There can be trouble communicating with the representatives. Some are very good but I had one person that was not helpful. I am still glad we have it.

3 years ago

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Verified Customer

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Sanchez Gilbert, AZ

Equipment works as advertised. I had a personal relationship with the salesman. There were a couple of questions I had that it took them a couple of days for them to call back but I understand they are very busy.

3 years ago

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Verified Customer

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Thurman

We have been looking at different solar companies for a little while and the guy that came out was kind and explained everything pretty good and let us make the decision. We have an issue with the referral program. It was kind of a hassle to get what was promised to us for referring a customer, but customer service got it taken care of.

3 years ago

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Verified Customer

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Elias Chandler, AZ

First issue was with the initial inspection of the roof for the solar panels. The guy was scheduled to come out and call the day of, but never showed up. This put the project about 1 month behind because they inspection was not down, then the plan was not correct because of specific vents on the roof and had to wait a couple months for that to be re-created (little to no updates during this process). Once everything was approved, the installation and rest of the setup was quick. Secondly, they sell you on $0 down and you'll get $12K from a tax return/reimbursement that just needs to go to the loan. The problem is we only get $6K each year for 2 years. They said that they will raise monthly payments if this required payment is not met, which we couldn't meet because we don't have an extra $6K laying around. They were not upfront about how this works and hence the 2 of 5 stars. Power bill did drop from about $400 per month to $25, so that is a positive.

3 years ago

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Verified Customer

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Antonio Mesa, AZ

Fusion Solar comes off as a very good and trustworthy company at first. Over the course of 5 months it’s been headaches and delays one after another. The sales rep won’t tell you if there’s delay on your product and will authorize some actions without your consent. I had one such rep, I opted for a battery system and the installers came to my house to install the solar system without the battery. Come to find out that there was a recall on the battery I chose and the rep authorized the install without the battery. I wasn’t given a call or a reason why, which may not sound like a big deal. The catch is, once the panels are installed on your house you have 60 days before they will begin charging your account no matter if it’s working or producing power. Your electric will also not approve the system unless everything is hooked up. Imagine having solar on your house, missing a battery and being billed for it, while paying your normal electricity bill. The installers will also dupe you, they will be the nicest people to you and you will want to trust them. I had installers install everything and as told they will come back the next week to complete the install and never comeback to finish the install. What were they missing you wonder? What was required was for them to drill through my wall and patch in an Ethernet cord, as well as connect the solar to my main panel which should’ve been done the first time. I don’t recommend them. It’s been literally 5 months since I began the solar project with them and my solar still hasn’t been turned on and the installers still haven’t came back to finish what they started.

3 years ago

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Verified Customer

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Steven Holland Goodyear, AZ

Great timely service friendly staff! On time professional servicemen, very knowledgeable and efficient! Every questions I ask was answered with assured response. Trust worthy work ethics with safety first at all times.

3 years ago

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Verified Customer

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Sue Sun City West, AZ

They are very professional. Knew how to get the job done. So far has saved us a lot of money. Showed us how everything works in terms we could understand. Getting rewards like the gift cards is a wonderful addition.

3 years ago

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Verified Customer

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Linda Buckeye, AZ

Dealing with customer support can be very frustrating but the system is working beautifully and it is providing me a lot of value because it is doing what it is supposed to. It is the best product for the desert environment I live in.

3 years ago

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Verified Customer

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Gerald Sun City West, AZ

I was paying really high electricity bills so I got fusion power and my electricity bill fell though I get a bill from APS every month. Everything is working fine. The salesman basically sold it to me and then wouldn’t return my phone calls but everyone after that was okay.

3 years ago

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Verified Customer

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Bryan Queen Creek, AZ

Customer service is pretty timely getting back to us if we have any issues. If we have any questions, it is always easy to get a hold of somebody. We liked the sales person. He answered all of our questions.

3 years ago

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Verified Customer

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Rebecca Maricopa, AZ

Fusion Power was a good investment for us. They did a fantastic job. They kept in touch with us throughout the whole process. When there was an issue, they called and we were able to get them to fix it quickly. It is working well for us.

3 years ago

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Fatherley Mesa, AZ

It looks nice from the street and we’ve had no problems with it. Every time I have to call customer support is it a positive experience. They are polite, courteous, and professional.

3 years ago

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Verified Customer

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Bob Mesa, AZ

Throughout the entire process they did a great job. It was very seamless and very smooth. Customer support was able to answer every question from start to end. They were very transparent.

3 years ago

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Verified Customer

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Jim Gilbert, AZ

Our salesperson wasn’t totally honest with us. He gave us number about saving and he was incorrect but everything else has been great. I appreciate their quality. They installed everything in a day and the panels they use are the best.

3 years ago

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Verified Customer

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Pieper Sun City West, AZ

The salesperson answered all of our questions and followed up with us a few weeks later. He helped us understand the benefits of solar and how the whole system works. We do have problems with our power boxes and there were a lot of miscommunications on the installation date.

3 years ago

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Verified Customer

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Anthony Mesa, AZ

Highly recommend. It looks very nice and clean. Even the wiring is almost unnoticeable. The company has been responsive to every single questions and they are immediate with their help.

3 years ago

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Verified Customer

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Jennifer Queen Creek, AZ

Often there are delays but they do follow through eventually. We like the representation. We had a very clear plan and had an alternative plan when the original plan wasn’t working.

3 years ago

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Conway Casa Grande, AZ

It took a long time to get a response when I called for service or help. It seems to be working now, however, I did have a problem on the initial installation. It stoped working for a while and it took me a long long time to get the problem resolved.

3 years ago

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Bartram Goodyear, AZ

Very difficult to get help when I need it. I have thirty two panels that don’t generate anywhere near what I was expecting to generate. It would be really good for fusion power if they followed up with their customers and investigated why the systems are not working correctly for the first year.

3 years ago

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Verified Customer

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Carolyn Florence, AZ

The insulation went really well, I have never seen something so quickly done in my life actually and the gentleman that did it was just very very good with what they did, cleaned up everything.

3 years ago

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Jenn Queen Creek, AZ

Good follow-up, great customer service. From the very beginning I was aware of cost, savings, and timelines for the installation. They followed up by phone/email/text.

3 years ago

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Michael Melis Phoenix, AZ

They need to do better in clarifying what will happen and when and keeping the customer informed of same instead of the customer having to do the follow up. Plus their answers to some of the things I asked about were clearly not true which is really upsetting.

3 years ago

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joseph thomas Sun City, AZ

I was told by their rep, Jacob, that I would never see an APS bill again. In fact, I should receive a check from them each January.The first year I had to pay over $400 to Aps, besides my payment to Sunrun Also, my roof leaks underneath where they put a panel and they refuse to fix it, saying my roof was in bad condition. It never leaked until they installed panels..

3 years ago

Fusion Power Reviews

Summary of Reviews