Fusion Power: Read 365 User Reviews From Real Homeowners

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Verified Customer

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Karen Gilbert, AZ

I don’t know how to use anything on the app but it has been great. It is nice and clean and it seems to be working.

3 years ago

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Nioka Phoenix, AZ

Jeff kept me posted all along the way from the time we met to the time I went live. It went very well.

3 years ago

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Robert Sun City, AZ

All my questions have been answered. It works and I get a credit on bill. Everything has been smooth.

3 years ago

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Scott Mayer, AZ

I like the app because I can go look at the production. It seems to be doing very well. They did a nice job of installing it.

3 years ago

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Elwood Gilbert, AZ

It was a wonderful experience from the beginning of the installation and the operation has been terrific.

3 years ago

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Leon Rimrock, AZ

They give solar power a bad name. I'm trying to warn everyone to stay away from Fusion and from solar. They installed it under a tree. I get low performance, and I'm paying the same or more than I had before the install. It is the worst customer experience I've ever had and Fusion Power is only about the money--they don't care about the client.

3 years ago

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Daniel Sun City, AZ

Customer support is absolutely very good, they've called me many times already to see how I'm doing.

3 years ago

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Polston Chandler, AZ

The salesman was a liar. He was a fraud. He sold me something that was absolutely impossible and I've already decided to disconnect my solar from the house because in the long run it cost me a lot more money monthly. I am absolutely disgusted with the process.

3 years ago

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Nanez Marana, AZ

They broke some of the tiles on my roof. They replaced them. If I hadn't mentioned it I don't know if they would have told me about it.

3 years ago

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William Anderson Queen Creek, AZ

Great sales presentation...installation when promised...online as expected...paying off!

3 years ago

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Bob

I compared Fusion to other solar companies and found that they were competitive. Installation went very well.

3 years ago

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Joyce Chamberlain Sun City West, AZ

Poor communication. Extremely slow to make repairs after lightning. Failure to fulfill promises made regarding re-evaluation of the amount of solar power we can have.

3 years ago

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David Price Surprise, AZ

Initial system setup wasn't working, still had to pay my monthly rate for a system that didn't work. Was promised a refund at my 2 year mark, never saw any refund.

3 years ago

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Jeanette Harbour Chandler, AZ

They are consistent, helpful and even if there are issues work to fix them quickly.

3 years ago

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Jason S Kelley Mesa, AZ

The installation company they contracted broke 8 tiles on my roof, didn't say anything about it. I discovered it when I got my roof inspected after some pieces of tile fell off during a monsoon.

3 years ago

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Linda Gagnon Sun City West, AZ

Excellent sales person - Danny P returns calls promptly and is nice to deal with.

3 years ago

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Catherine El Mirage, AZ

The tax thing got a little misconstrued but they were super great about getting it installed quickly and perfectly.

3 years ago

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E. Coffee Cave Creek, AZ

System works very well, saves money, and if there is a problem it is detected and service provided by Fusion!

3 years ago

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Richard Eberly Sun City, AZ

Did not take care of pigeon problem like I asked them to do when it was installed. Had to do that myself at a much lower rate then was quoted to me.

3 years ago

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Pamela Morrow Surprise, AZ

Love the solar, only way to go. Only issue is trying to get them to come to my house and replace the tiles they broke during installation.

3 years ago

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David Mills Gilbert, AZ

The entire purchase process was seem less and easy! Fusion Power was very informative.

3 years ago

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Gary Greschel Glendale, AZ

Great service and we are seeing savings, even now with the excessive heat in AZ!

3 years ago

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James Rawn Sun City, AZ

First, the system performs as it was promoted to do. I also like the feedback performance graphs.

3 years ago

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Christine Patterson Sun City, AZ

Have only had one breakdown which was handled fairly & no further issues in almost 3 years.

3 years ago

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Doug Carman Surprise, AZ

We are happy with our solar, but were promised $300 for every referral and have yet to see a nickel. Flat out lied to us.

3 years ago

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Phillips

It's a good company. There has been no trouble with the software. I trust them and I like the app.

3 years ago

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Klaus Sun City, AZ

I could use two more panels but they say no. It seems to be the best deal and installation is smooth but they don’t always tell you the truth.

3 years ago

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Downs Phoenix, AZ

Fusion is easy to work with. It has been quick and painless. I liked the salesman that knocked on my door.

3 years ago

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Trey Cox Scottsdale, AZ

poor communication, sales rep did not care after selling project, Titan Sub contractor was horrible , cannot reach anyone easily , one of worst companies i have had to deal with and would never recommend

3 years ago

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Norm Wolff Sun City West, AZ

Only complaint is that we were told a few things up front in the preliminary sales meeting that weren't all actually true.

3 years ago

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Nicole Hawkins Litchfield Park, AZ

I like the rep that helped me. He’s the only one who I can speak with don’t understand the app.

3 years ago

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Cristina Trujillo Florence, AZ

Every year since we had solar put in, The inverter has needed to be replaced. I found the Company NOT when my solar system stopped working, and has taken months to replace the Inverter.

3 years ago

Reply from Fusion Power

Do you have Titan Solar Power’s phone number? They are responsible for your system. Fusion was only your broker on your account. We didn’t install yours.

May. 24th, 2021

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Roger Davidson Leander, TX

Delivered everything that was promised, explained how the process would go from start to finish

3 years ago

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Unsatisfactory Customer

Id give negative 10 stars if possible. There was LITTLE TO NO customer service available to answer our questions right concerns once the contract was signed and Fusion knew they had the solar system sold

3 years ago

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David Gilbert, AZ

I don’t rate them at all because it’s a scam and they lied to me and are ripping me off, I actually talk people out of getting solar now 3 friends and counting will not be getting solar now!

3 years ago

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Lesa Casa Grande, AZ

There were no problems with installation. It was smooth. Everything has been positive.

3 years ago

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Anonymous Queen Creek, AZ

Overall I’ve had a good experience with fusion power. Installation went good. The salesman followed up.

3 years ago

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Wittenauer Arizona City, AZ

I was very pleased with the job. It is great I really like it. The installation process was also great.

3 years ago

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Grass Sun City, AZ

Customer service is very good and friendly and helpful. It is the best deal for solar panels.

3 years ago

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Gerald Sun City West, AZ

When they installed it, they came out when they were supposed to. There was a leaking part so they had to replace it to get it working properly.

3 years ago

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Evans Coolidge, AZ

We’re pretty happy with everything that is going on. It’s been almost a year now and we haven’t had any issues.

3 years ago

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Behrens Glendale, AZ

Installation went well though I don’t seem to be saving as much money as they initially told me I would.

3 years ago

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Frances Sun City West, AZ

I really recommend fusion power. They are very nice and do a very good job. I trust them.

3 years ago

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Jones Mesa, AZ

Long warranty and the system is pretty much maintenance free. When I do have an issue, they answer my question quickly.

3 years ago

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Herbert Sun City, AZ

The installation process went very smoothly. I haven’t had any problems with Fusion Power.

3 years ago

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James Phoenix, AZ

The communication has been less than I expected but as far as I can tell installation went very smoothly though it is annoying it takes a long time.

3 years ago

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Alvena Queen Creek, AZ

Everything went pretty good. Communication was good. It seems to be working great.

3 years ago

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John Surprise, AZ

For the most part customer service has been good except for a couple of times they didn't get back to me very quickly.

3 years ago

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Lynn Queen Creek, AZ

The communication could have been a little bit better during the installation process.

3 years ago

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David Kidd Lynnwood, WA

Fusion Power Please be aware that Fusionpower is engaging in predatory practices on the elderly. They used paperwork that showed the lender would be deducting $210.14 per month on a supposed $33,000 dollar system, declaring that he would get a government subsidy of $20,000 to buy down the loan to $13,000, and telling my 83 year old father that the $210.14 is the most he’ll ever pay for the system plus a nearly non-existent electric bill because the system would offset it. I have a copy of that paper. The salesman then sticks a contract in front of my father that shows a finance amount of $63,357.86 with finance charge of $37,641.94 for a grand total of $100,999.80 for the system. This also shows 16 monthly (interest only) payments of $210.14 Then, 281 monthly payments of $346.24. That alone is more than their electric bill has ever been just for the solar system payments. Then a one time payment of $344.12 Fusionpower is saying that the salesman was a subcontractor and that he is not responding to them either. My problem is why did they accept the contract as written if they suggest the salesman was the one who took advantage of my father? His latest bill with his solar was $258.18 That combined with the standard payment is $604.42 That’s double the highest bill he’s ever had. On top of this it looks like the subsidies he is likely to receive is going to be a small fraction of what was suggested by the Fusion Power representative. If anyone has had occasion to do business with this company I would appreciate feedback and any advice available.

1 year ago

Fusion Power Reviews