Fusion Power Logo

Fusion Power

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5.5

Overall Score

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LAST UPDATED: September 27th, 2022

Founded in 2017 and headquartered in Chandler, Arizona, Fusion Power is a vertically integrated solar provider that has installed more than 4,000 solar PV systems throughout the state. The company serves residential, commercial, and governmental clients, offers robust financing options, and has saved customers millions in collective dollars on their energy bills.

Fusion Power is currently offering a Summer 2021 promotion that includes a complete solar panel system for $0 out of pocket.

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The Good

  • Vertically Integrated Company
  • Wide Selection of Solar Products
  • Competitive Warranties
  • NABCEP Certified
  • Multiple Financing Options

Vertically Integrated Company

Fusion Power is a vertically integrated solar panel installation company, meaning everything from the initial energy consultation to the final install and interconnection to the power grid is handled in-house. Fusion Power's energy consultants are well versed in state and federal incentives like the Federal Tax Credit, as well as how to maximize the energy output of your home solar panel system.

The company's expert design and NABCEP-trained installation teams will then work together to build you the perfect solar power system. And the solar installer's customer support team will ensure smooth operation post-install, and send help to service the system should the need arise.

Outside of manufacturing the system's physical components, Fusion Power is available to help, every step of the way — only one point of contact, and no third-party contractors.

Wide Selection of Solar Products

Fusion Power provides the homeowner with a variety of solar panels and inverters. This wide selection carries the advantage of both maximizing the solar energy of their home while also staying within the customer's budget. Fusion Power's solar products include solar panels from SunPower, the industry-leading producer of high-efficiency solar cells. The company also installs inverter and monitoring technology from Enphase.

Competitive Warranties

The solar installer guarantees its work with competitive industry warranties. These include a 12 to 25-year equipment warranty (from the manufacturer) and a 10-year workmanship warranty. Product warranties cover damaged or defective system components that inhibit the performance of the systems. The 10-year labor warranty (considered the industry average), covers the physical work put into the system, and covers necessary maintenance in the event the energy output has been negatively affected in any way.

NABCEP Certified

Fusion Power has been certified by the North American Board of Certified Energy Practitioners (NABCEP), which means not only does the company install some of the best solar panels and solar inverters on the market, but its technicians have also undergone advanced training measures to ensure the systems are expertly installed and built to last.

Multiple Financing Options

Customers of Fusion Power can finance their solar energy system in a number of ways:

  • Cash purchase — requires the greatest upfront investment, but offers the greatest potential return on that investment; requires no monthly payments; entitles buyers to both federal-level and state-level incentives including the federal solar tax credit; comes with a 25-year extended equipment warranty.
  • Solar loan — no upfront payment required, and comes with low monthly payments from leading solar lenders like Mosaic, Dividend, and more; comes with all the benefits of ownership, including incentives and tax credits, along with the 25-year equipment warranty.
  • Solar lease — zero money down and low monthly payments; all installation and maintenance costs are the company's responsibility; power production guaranteed for the life of the solar panel system; warranty included.
  • Power purchase agreement (PPA) — only pay monthly for the power you produce; zero upfront costs; 25-year equipment warranty; production guaranteed.
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The Bad

  • Limited Availability
  • Unclear Solar Battery Offering

Limited Availability

Fusion Power is only available to residents of Arizona, which is quickly becoming one of the most popular destinations for solar installers. Arizona residents can see Fusion Power's work in any of the following cities and beyond:

  • Phoenix
  • Chandler
  • Tempe
  • Mesa
  • Queen Creek

Customers are encouraged to read verified Fusion Power reviews to determine if the company's services are best for them.

Unclear Solar Battery Offering

We were unable to determine whether Fusion Power offers system upgrades like solar batteries or clean energy, natural gas generators. Solar battery models like the Tesla Powerwall or Generac PWRcell are quickly becoming one of the most widely sought after features of any solar energy system. Solar batteries store surplus solar power that can be used to charge an electric vehicle, in case of an emergency, or during the night time, thus expanding the system's overall efficiency.

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The Bottom Line

Fusion Power’s access to industry-leading solar products, its NABCEP certification, and competitive financing options make the company a solid candidate for Arizona residents interested in going solar. Homeowners are encouraged to read Fusion Power reviews and reach out to the company directly for a free quote and deeper look at specific solar panel and financing options.

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Star Rating

3.6

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357 Reviews

Review Breakdown

5 grade

39%

4 grade

21%

3 grade

13%

2 grade

12%

1 grade

16%

Sentiment Criteria

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Quality

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Ramon Verdugo Oakland, CA

I want to give a big shout-out to Eric C from Fusion Power for helping us select the right solar system. He had the patience to carefully look over our power usage, our budget and made his recommendations. Thanks Eric C for being considerate and getting us a large system for a great price!!

2 days ago

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ALICIA MANRIQUEZ Phoenix, AZ

I rate them highly because of the Honesty of Solar rep , Zach Bee. The key to getting your Solar is in the Honesty of the Representative quoting you and not over selling the solar. I have paid off my Solar and also received my tax credit, which was like bonus. By bill has bee n in the negative. Saving so much money. This is because I was not oversold on my Solar.

1 year ago

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Hanrion

Any time I’ve had any issues or problems, they’ve been able to resolve my issues right then and there and if they couldn’t they were able to give me a time line and they stuck with it. Everything has panned out exactly as they said. Installation was seamless. They came in and took care of it. I didn’t have to do anything. I would like it more if they used a different financing company.

1 year ago

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Lisa Queen Creek, AZ

The equipment looks sturdy. We’ve noticed that it is definitely working and there is a big difference in our bill. It is expensive but it would definitely recommend them. There are so many different companies involved with fusion power that I did have issues with a few in the beginning but customer service is easy to get in contact with and overall it wasn’t too bad.

1 year ago

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V Litchfield Park, AZ

Customer service is great. There are no hassles if you call. They are really easy to work with. I had an issue with the pressure on my ceiling and they came out within the week to make sure to fix the problem. It was fantastic. They made sure everything was clean after it was installed. The panels are working. I am happy with the whole system.

1 year ago

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Beverly

All my expectations are met. I am banking on them for the hot Arizona summer. They have been very attentive and answered all my questions. Installation was poor because I have a metal roof so it was three months before it was installed.

1 year ago

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Calin Peoria, AZ

Overall it has been a good experience. They could be a bit more transparent with you with every detail of the process to make the transition a little easier but the only downside is the loan company they use. It was only inconvenient but you can’t really avoid those things. It is not so much their fault as mine.

1 year ago

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John Sun City, AZ

The little I’ve had to be in contact with customer service, they have done follow ups if I haven’t responded. They are fast and efficient. I am satisfied with the installation and the crew. They were fast and informative. The manager was terrific. He took the time to point things and explain things.

1 year ago

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Anthony Peoria, AZ

My sales rep was phenomenal. He put everything out there for me so I understood very clearly. There are no hidden charges or things. They don’t try to sugar coat things. All my questions were answered. They have been on top of my situation from the beginning.

1 year ago

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Mark Sun City West, AZ

Fusion Power employees understand their business and could answer my questions. They communicated with me throughout the installation and managed the project expertly. Everything happened on time or they let me know about the time adjustment before it happened.

1 year ago

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James Dodson Sun City West, AZ

Your product quality is good. I’m unhappy because I’m paying more for power now & that isn’t what I thought was going to happen. The pitch for going to solar was supposed to be to save money. But really has bothered me is your customer service people want to continue the lie by telling the reason my costs are going is my fault because I’m using more power than I did before I had solar power. My belief is that the program is set by ASP so that everyone who gets solar power will pay more.

1 year ago

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Gearold Sun City, AZ

Everything is neat. They’ve done a great job. It is installed very well. My problem was I was told was not going to pay the fees but I still had $30 in fees. I would still recommend them to people though I would tell them to get more panels.

1 year ago

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Gomez Marana, AZ

The salesman was not shady like some other walk up salespeople. I have never liked any other salesman before. The installation was perfect and flawless. I haven’t had a single issue. Everything was painless and the people were courteous.

1 year ago

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Fern Arizona City, AZ

You can’t talk to an actual human being, you have to go through a computer when you call customer service and I hate that because I am not very computer savvy. They equipment seems to be working very well and I haven’t had any real issues but I would like people in the office to call.

1 year ago

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Jeremiah Phoenix, AZ

My sales guy answered all my questions and made me feel comfortable about the financial decision. He really took the time to listen to all my questions. It has lived up to what it is supposed to so I don’t have any complaints. Everything fusion power has done has been good.

1 year ago

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Diane Phoenix, AZ

For the last two months I’ve had zero electric bills. The equipment is doing what it needs to do. It is a good company. They communicate well, which is really important through the whole process. I always had the information and I knew what was going to happen.

1 year ago

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R Garcia El Mirage, AZ

Well you know originally there was a lot of excitement, unfortunately this all happened during the pandemic so fusion Powers phone calling became like every other business across the country, we are experiencing pandemic at this time and we are so much busier than normal that we cannot answer any questions for anyone will try to reply to your email within a week maybe, all right that might have been work for work but that's kind of the way it was that at this point if I had any questions I wouldn't even know who to call or where or when, the solar power the people that installed it yeah that all works they were actually fairly decent individuals just kind of weird installation of the AC and those people didn't want to be here either anyways because of the pandemic maybe it was all a bad situation at the time at this point it's like we just don't even know each other we don't.

1 year ago

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Jason McDonnell Mesa, AZ

Every process from the sales team to the installation to the turning on of the panels was extremely smooth. I never felt like I was being coerced into something I didn't want. Very professional and helpful.

1 year ago

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Ken Davis Sun City West, AZ

Our salesman Jacob Browning was very enthusiastic and sufficiently thorough in his sales pitch. He did get the sizing (24 panels) correct. The problem is that he convinced us to pay more than necessary for the product provided by SunRun. He also made some promises that he did not keep. When we tried to contact him about these things after the sale, he was not available. He did not answer our phone calls. Now we can only negotiate with SunRun.

1 year ago

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Michael Surprise, AZ

I have recommended Fusion Power to friends and two of them have already used them for installation. They were great. They were neat. It was efficient and quick and they equipment has help up.

1 year ago

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carol r benson Sun City West, AZ

Equipment is good and I haven't had to pay a utility bill so far even after the hot summer we had last year. The lease payment covers it along with the credit I accumlate in the winter.

1 year ago

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Richard Ehlert Sun City, AZ

The Fusion Power representative explained things well to us before sign up. The installation and usage has gone just as we expected. Any questions we have had were answered promptly and explained well.

1 year ago

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Barbara Sun City West, AZ

It has stood up well against storms and bad things that have happened. It has gone very well. One time a person in my neighborhood turned off my power and they were out immediately to restore my power.

1 year ago

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Anonymous Phoenix, AZ

Salesperson was very professional and good. It is not giving me as much of a reduction in my bill as I thought it would and it took longer to get installed than I thought it would because they are really disjointed. There were problems with permits.

1 year ago

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Mary Kelly Sun City, AZ

Although I am very satisfied with the financial set-up of leasing, I do not get the tax credits from the feds or state. I am saving money with no money out of pocket however I'm not sure if ownership or leasing in the long term is financially advantageous. Age is a factor. I am 70. I do not regret deciding to lease.

1 year ago

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yvonne kohli Sun City West, AZ

Your salesperson, Beau, was very forthcoming, informative and helpful, and the techs were fast and efficient. However, I was told I would receive a $1000 signup payment and after over four months this has not happened, altho Beau says he is following up. I counted on this money and need it now.

1 year ago

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Thon Sun City West, AZ

It seems to be working for us fine. They did what they said they were going to do. The people are nice and the sales pitch was good. They kept us in the loop about everything.

1 year ago

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Madigan

Solar is a good thing for our environment but there are a few problems and it takes a while to get things corrected. There can be trouble communicating with the representatives. Some are very good but I had one person that was not helpful. I am still glad we have it.

1 year ago

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Sanchez Gilbert, AZ

Equipment works as advertised. I had a personal relationship with the salesman. There were a couple of questions I had that it took them a couple of days for them to call back but I understand they are very busy.

1 year ago

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Thurman

We have been looking at different solar companies for a little while and the guy that came out was kind and explained everything pretty good and let us make the decision. We have an issue with the referral program. It was kind of a hassle to get what was promised to us for referring a customer, but customer service got it taken care of.

1 year ago

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Elias Chandler, AZ

First issue was with the initial inspection of the roof for the solar panels. The guy was scheduled to come out and call the day of, but never showed up. This put the project about 1 month behind because they inspection was not down, then the plan was not correct because of specific vents on the roof and had to wait a couple months for that to be re-created (little to no updates during this process). Once everything was approved, the installation and rest of the setup was quick. Secondly, they sell you on $0 down and you'll get $12K from a tax return/reimbursement that just needs to go to the loan. The problem is we only get $6K each year for 2 years. They said that they will raise monthly payments if this required payment is not met, which we couldn't meet because we don't have an extra $6K laying around. They were not upfront about how this works and hence the 2 of 5 stars. Power bill did drop from about $400 per month to $25, so that is a positive.

1 year ago

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Sue Sun City West, AZ

They are very professional. Knew how to get the job done. So far has saved us a lot of money. Showed us how everything works in terms we could understand. Getting rewards like the gift cards is a wonderful addition.

1 year ago

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Steven Holland Goodyear, AZ

Great timely service friendly staff! On time professional servicemen, very knowledgeable and efficient! Every questions I ask was answered with assured response. Trust worthy work ethics with safety first at all times.

1 year ago

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Antonio Mesa, AZ

Fusion Solar comes off as a very good and trustworthy company at first. Over the course of 5 months it’s been headaches and delays one after another. The sales rep won’t tell you if there’s delay on your product and will authorize some actions without your consent. I had one such rep, I opted for a battery system and the installers came to my house to install the solar system without the battery. Come to find out that there was a recall on the battery I chose and the rep authorized the install without the battery. I wasn’t given a call or a reason why, which may not sound like a big deal. The catch is, once the panels are installed on your house you have 60 days before they will begin charging your account no matter if it’s working or producing power. Your electric will also not approve the system unless everything is hooked up. Imagine having solar on your house, missing a battery and being billed for it, while paying your normal electricity bill. The installers will also dupe you, they will be the nicest people to you and you will want to trust them. I had installers install everything and as told they will come back the next week to complete the install and never comeback to finish the install. What were they missing you wonder? What was required was for them to drill through my wall and patch in an Ethernet cord, as well as connect the solar to my main panel which should’ve been done the first time. I don’t recommend them. It’s been literally 5 months since I began the solar project with them and my solar still hasn’t been turned on and the installers still haven’t came back to finish what they started.

1 year ago

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Linda Buckeye, AZ

Dealing with customer support can be very frustrating but the system is working beautifully and it is providing me a lot of value because it is doing what it is supposed to. It is the best product for the desert environment I live in.

1 year ago

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Bryan Queen Creek, AZ

Customer service is pretty timely getting back to us if we have any issues. If we have any questions, it is always easy to get a hold of somebody. We liked the sales person. He answered all of our questions.

1 year ago

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Pieper Sun City West, AZ

The salesperson answered all of our questions and followed up with us a few weeks later. He helped us understand the benefits of solar and how the whole system works. We do have problems with our power boxes and there were a lot of miscommunications on the installation date.

1 year ago

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Gerald Sun City West, AZ

I was paying really high electricity bills so I got fusion power and my electricity bill fell though I get a bill from APS every month. Everything is working fine. The salesman basically sold it to me and then wouldn’t return my phone calls but everyone after that was okay.

1 year ago

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Anthony Mesa, AZ

Highly recommend. It looks very nice and clean. Even the wiring is almost unnoticeable. The company has been responsive to every single questions and they are immediate with their help.

1 year ago

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Bob Mesa, AZ

Throughout the entire process they did a great job. It was very seamless and very smooth. Customer support was able to answer every question from start to end. They were very transparent.

1 year ago

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Rebecca Maricopa, AZ

Fusion Power was a good investment for us. They did a fantastic job. They kept in touch with us throughout the whole process. When there was an issue, they called and we were able to get them to fix it quickly. It is working well for us.

1 year ago

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Fatherley Mesa, AZ

It looks nice from the street and we’ve had no problems with it. Every time I have to call customer support is it a positive experience. They are polite, courteous, and professional.

1 year ago

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Jim Gilbert, AZ

Our salesperson wasn’t totally honest with us. He gave us number about saving and he was incorrect but everything else has been great. I appreciate their quality. They installed everything in a day and the panels they use are the best.

1 year ago

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Jennifer Queen Creek, AZ

Often there are delays but they do follow through eventually. We like the representation. We had a very clear plan and had an alternative plan when the original plan wasn’t working.

1 year ago

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Conway Casa Grande, AZ

It took a long time to get a response when I called for service or help. It seems to be working now, however, I did have a problem on the initial installation. It stoped working for a while and it took me a long long time to get the problem resolved.

1 year ago

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Bartram Goodyear, AZ

Very difficult to get help when I need it. I have thirty two panels that don’t generate anywhere near what I was expecting to generate. It would be really good for fusion power if they followed up with their customers and investigated why the systems are not working correctly for the first year.

1 year ago

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Carolyn Florence, AZ

The insulation went really well, I have never seen something so quickly done in my life actually and the gentleman that did it was just very very good with what they did, cleaned up everything.

1 year ago

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Jenn Queen Creek, AZ

Good follow-up, great customer service. From the very beginning I was aware of cost, savings, and timelines for the installation. They followed up by phone/email/text.

1 year ago

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Michael Melis Phoenix, AZ

They need to do better in clarifying what will happen and when and keeping the customer informed of same instead of the customer having to do the follow up. Plus their answers to some of the things I asked about were clearly not true which is really upsetting.

1 year ago

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joseph thomas Sun City, AZ

I was told by their rep, Jacob, that I would never see an APS bill again. In fact, I should receive a check from them each January.The first year I had to pay over $400 to Aps, besides my payment to Sunrun Also, my roof leaks underneath where they put a panel and they refuse to fix it, saying my roof was in bad condition. It never leaked until they installed panels..

1 year ago