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16 User Reviews

5.4

Overall Score

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LAST UPDATED: September 10th, 2021

The Boston Solar Company was founded in 2011 and offers solar services to residential, commercial and non-profit entities. Since 2011, the Massachusetts solar company has completed more than 1,800 solar installations and has become a major provider of solar services in the New England area.

Boston Solar has over 130 employees and was named the number one residential solar installer in Massachusetts by Solar Power World.

Read on to discover The Good, The Bad, and The Bottom Line about Boston Solar, as well as view Boston Solar reviews from verified customers.

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The Good

  • Accreditations and Accolades
  • Customer Feedback
  • Fantastic Payment Options

Accreditations and Accolades

Excellence can sometimes be measured by the recognition a company receives. And The Boston Solar Company has proudly earned the North American Board of Certified Energy Practitioners (NABCEP) certification, the Northeast Sustainable Energy Association (NESEA) recognition, Solar Energy Business Association of New England, Mass Save Home Energy Services Program Participating Contractor and was listed in the Top 100 Residential Solar Contractors of 2014 (in the country and in Massachusetts).

Customer Feedback

The Boston Solar Company has an impressive list of positive customer testimonials on its website.

Additionally, the solar installation company has received exceptional customer feedback ratings on the public online forums. On such forums, whether the customer feedback was positive or negative, The Boston Solar Company strived to provide good customer service and always replied to the customer with a solution (if there was a problem) and a thank you, which is what you would expect from a top-notch solar services provider.

Fantastic Payment Options

The Boston Solar Company offers a variety of payment options from which you each homeowner can choose for their solar panel system.

The clean energy company offers an outright purchase as well as 100% financing programs through its partners. With this option, you could make a profit in your first year, as well as take all the tax credits and rebates that are available to you.

The solar company also offers a lease option, which simply means a third-party will buy the solar energy system and have it installed on your roof and you pay nothing. However, with a lease, the owner of the system keeps the rebates and incentives, but you will still get the benefit of lowered monthly electric bills based on the energy your rooftop solar panels produce. And with a lease, you won't be responsible for any of the system maintenance either.

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The Bad

  • Website Lacking a Few Pieces of Vital Information

Website Lacking a Few Pieces of Vital Information

In order for a customer to make an apples to apples comparison when looking at solar providers, they need as much information as possible so they know whether or not any given company is the right for their particular situation.

However, The Boston Solar Company's website is missing some vital pieces of information. The solar panel installation company has neglected to include any information regarding the terms of its service contract, whether or not it offers system monitoring (and if so, does that monitoring include production, usage or both).

Boston Solar has also neglected to state whether it offers any type of moving service, which you will need if you ever have to relocate or replace your roof. Additionally, the company doesn't disclose whether or not your contract is transferrable to a new homeowner should you decide to sell your home.

That means you will have to note these questions and make sure you get the answers to them before making any final decisions. Then you will need to make sure that information is clearly written in your contract before you sign it.

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The Bottom Line

The Boston Solar Company appears to be a reputable solar services provider. And, it offers a wide variety of payment options as well.

However, we would like to see Boston Solar be a little more transparent by adding more information to its website regarding its monitoring systems, if any, its moving policies, and whether or not its solar contracts are transferrable to a new owner.

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Star Rating

4.5

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16 Reviews

Review Breakdown

5 grade

81%

4 grade

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3 grade

6%

2 grade

13%

1 grade

0%

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David Hatton Wayland, MA

Not bad on the installation side, minor issues that could have been avoided with some project managment. Panels are producing, however continuing issues with the Sunpower PVS5X power monitor. Not impressed with the number of issues with the companies web site/reporting portal. Was sold on the fact that the data provided by this would show production as well as usage in real time. Now I find out that real time is thru my local server to their remote server and then back to my server, and the web site has tech. issues with missing data. i could run a cat 5 cable directly to the unit, but customer service at Boston Solar is telling us that the issue will be resolved in 3 to 5 business days? Not a good recomendation for a system that I fully expect to be in constant use for the next 25 years.

4 years ago