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Author: Kaitlyn Short
Despite its humble beginnings, today DISH is a Fortune 250 company that employs approximately 16,000 people in the United States and provides pay-TV service to more than 12 million subscribers throughout the country. DISH offers some of the highest quality programming and state-of-the-art technology.
Even with its commitment to consistently introducing the most innovative products, DISH strives to lead the industry by offering customers the best value — the same channels but at a better price
This DISH TV review will discuss the good, the bad, and the bottom line for DISH TV as a Satellite TV provider.
2018 DISH Awards
Ranked #1 in Customer Satisfaction by JD Power
2018 Temkin Experience Ratings, Industry Leader in TV/Internet Service industry
CE Pro BEST Awards, DISH OnePoint
Residential Systems Best of Show – Hopper 3 with Google Assistant Integration
DISH network offers customers four TV packages that provide hours of entertainment. Customers can choose their package based on their unique preferences. Whether looking for sports channels, HD channels, Live TV, etc., DISH TV packages provide options for you. Each DISH TV package comes with a 2-year TV price guarantee, free HD for life, over 70 Sirius XM music channels, DISH Anywhere, and a free standard professional installation.
Additionally, each package comes with a Smart HD DVR and a free Voice Remote. For specific channel lineup, you can find more information on DISH's website.
190 TV Channels: America’s Top 120
190+ TV Channels: America’s Top 120 Plus
240+ TV Channels: America’s Top 200
290+ TV Channels: America’s Top 250
Depending on the package, subscribers can enjoy upwards of 290 channels to choose from. Unlike some other satellite TV providers, DISH offers its services in all 50 states in the United States with 24/7 customer support. Although subscribers should be aware that all offers require credit qualification, 2-year commitment with an early termination fee, and eAutoPay.
With select packages, customers will receive a free 3 month trial of premium channels from SHOWTIME, STARZ, and Disney Movie Pack.
*After 3 months you will be billed $30 per month unless you call and cancel.
One of the advantages of investing in DISH TV is the additional discounts that you will receive when you bundle your service with other services offered by DISH. For those that add high-speed internet to their DISH TV plans, pricing can start as low as $20 per month. This high-speed internet service will provide speed for surfing, streaming, and gaming.
*Internet services and pricing are subject to availability and some restrictions apply. For more information, it would be advantageous to speak with DISH customer service representative
The Hopper 3, DISH’s award-winning Whole-Home HD DVR and secondary receivers allow customers to watch TV in any room in the house. Users can start watching a show in the living room and when they get tired can pause and resume the show once they’re in bed. Customers can also say goodbye to recording conflicts as DISH lets customers record 16 programs at once. Perhaps one of the most unique features from the Hopper 3 is the ability to watch four channels at once.
For customers with more than 2-3 TV’s in their home, DISH offers a small but powerful complimentary receiver, Joey. A Joey connects multiple TV’s in the home with the Hopper to help create what DISH calls a “whole-home entertainment experience.” The Joey has all the same benefits as the Hopper and can either be wired or wireless.
*All offers require credit qualification, 24-month commitment with early termination fee and eAutoPay. Prices include Hopper Duo for qualifying customers. The Hopper, Hopper with Sling or Hopper 3 is $5 per month or more. Upfront fees may apply based on your credit qualification
Unlike most service providers, DISH will mount the satellite dish and install the Whole-Home DVR system for free. The company is extremely transparent about what customers can expect on their installation day and what the installation includes.
Customers can expect their DISH technician to:
Because of the company’s focus on customer satisfaction, DISH has technical support agents standing by 24/7 to help troubleshoot, resolve issues, and get customers back to watching their favorite show. DISH has nine call centers located throughout the United States filled with customer service agents who are ready to help answer and resolve any questions.
DISH offers a voice remote that is compatible with the Google Assistant. This has been done by integrating the smart assistant directly into each DISH set-top box. Users can change channels, open apps, search for specific actors or shows, ask questions, and even manage daily tasks like adding food items to the shopping list. Other features include a remote locator, backlit keys, and the ability to personalize specific hotkeys.
DISH Protect ensures customers that if something goes wrong with their equipment, DISH has them covered. Customers can select from a Silver, Gold, or Platinum plan — depending on how much coverage they want. Here are the current pricing and coverage for the DISH Protect plans:
Silver: $9.99 per month
Gold: $12.99 per month (includes all features of the Silver plan)
Platinum: $24.99 per month (includes all Silver and Gold plan features)
*Not included in the 2-year price guarantee or advertised price (and subject to change)
*All packages, programming, features, and functionality are subject to change without notice. For business customers, additional monthly fees may apply. DISH Protect plans are not available to all DISH subscribers, please contact the company to determine whether you qualify
With all that DISH has to offer, customers may find themselves signing up for better equipment, more channels, and longer contracts. Although fees are standard throughout the industry, customers should be aware of what’s being added to their bill. Here’s a list of some of the current DISH Network fees that customers may come across:
DVR Service
Receivers
Billing Transaction Fees
Appointment Fees
Shipping Fees
Cancellation Fees
Early Termination (prorated per month remaining in the commitment)
*2-year commitment: Early termination fee of $20 per month for the number of remaining months applies if you cancel early
Unreturned TV Equipment
*Actual amounts may vary based on when your account was created or applicable services were added.
While DISH does not offer NFL Sunday Ticket, customers/sports fans can get the Multi-Sports Pack which includes the NFL Network and the NFL RedZone.
As many customers have noticed, a satellite dish is affected by the weather. Storms, clouds, and snow will all mess with the TV signal. While this isn’t a problem for cable TV, DISH customers should be prepared to deal with this. However, customers can still watch their DVR recordings during short-term outages.
Customers who want all the bells and whistles from their TV provider should definitely look into DISH. The company offers reasonably priced TV packages — each with a great channel lineup and a 2-year price guarantee — 24/7 live and award-winning customer service, the industry’s most advanced DVR system, and the ability to watch and record shows on a mobile device with the app. As far as getting your money’s worth with DISH there are plenty of options.
Customers should be aware of all DISH’s current network fees. However, the company is transparent about all its fees and customers can easily find them on the website.
DISH doesn't offer NFL Sunday Ticket. However, if this isn’t a deal-breaker, then DISH is an excellent choice.
We recommend customers call or visit the site to see what offers and promotions DISH has to offer.
*Terms and Conditions Apply
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