Name: DISH
Rating: 2.6

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Rainebow Dallas, TX

If I could give them negative stars I would. Horrible customer service and do not honor thier warranties. DO NOT BUY ANYTHING FROM DISH OUTDOORS! I had a king pro satellite for 4 months and then it no longer worked. After hours with tech support, it was indicated it was a faulty satellite. It is under warranty and I was transferred and given multiple numbers and still never able to contact a person about a replacement. They have not been able to help me and the warranty is useless. If I could give them negative stars I would. They refuse to help in any way and refuse to honor warranties and send you to a third party (PACE) that goes to voicemail and never returns your call. Have never been able to get my equipment replaced and only worked for a few months. I have filed complaints with BBB and FCC. I am very disappointed with customer service as well as the company.

11 months ago

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Sockergirl888 Villa Park, CA

The service was okay in the sense that it didn't freeze up too often but it did freeze up and then what really upset me was I had my account set up for automatic payment monthly and for some reason one month they did not take it out so when I noticed and I called a few days later they said that okay we can go and make the payment almost double of what I was paying, I said well no that's not how much it's only this much and they informed me that because I had missed a payment (I forgot what they called it but it was similar to this...) always on time discount was now not valid. To which I said, but I didn't miss a payment I have my ACH set up in the money is and was in there your automated system or whoever does your monthly billing missed it. And I when I went I had to get a manager and they still said that it is now in the computer system that I missed one and they couldn't do anything about it and I find that very ridiculous so they lost a customer because it was their fault not mine and I'm not paying double for their screw up.

11 months ago

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Edgar Hernandez Tampa, FL

BEWARE !!!!!Tried to cancel and was sent to customer service outside of USA, in order to try to keep me they gave me a monetary credit so I would not cancel after finally cancelling after a couple of months trying I get final Bill and I paid it online on their website. well the following month after I turn in their equipment I get another bill. So I was told that "maybe I hit a restart service button when i paid final bill" So they supposedly took care of it and was told everything was final. WELL LO AND BEHOLD I GET ANOTHER BILL FOR $47.66 BECAUSE THAT WAS BILL FOR SEVEN DAYS BECAUSE THAT WAS THE DIFFERENCE BECAUSE " I PROBABLY HAD HIT THAT BUTTON TO RESTART SERVICE. SO GO FIGURE. With service like that it will be a cold day in you know where before i sign up again.iF YOU CANCEL AND THEY ARE SO NICE. BEWARE WISH THIS HAD ZERO STARS

11 months ago

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LaDonna Pauley Houston, TX

I have been with Dish for 20 years. There are times local channels are not available. I got frustrated and they placed an antenna on my house so I can get all local channels.. I did speak to them about all these low rates for new users. I think that loyal customers should get good rates. They lowered my bill for a year! Great people!

1 year ago

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Robert Horn II Pahrump, NV

I had Dish for my TV service for a number of years when living in Florida. The service and programming was good. The only downside for me was the loss of service during a thunderstorm. In Florida that occurs frequently. Other than that one complaint, the service is good.

1 year ago

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Dj Vaughn

DISH does not abide by agreement, Military suppose to receive a Free Movie certificate each month. Every month I have to chat with them and ask where is certificate? Then they require you to fill out their form to make sure it is I who is asking where is certificate even when I give account number in the beginning. Even if did it just few days ago, and their Courtesy is very lacking. Jorge G. is very lacking in this department. I asked why not use one I just did 31 Mar, he said only good for few days it's been 12 days what is few days. I will probably cancel service when contract is up or sooner since they do not abide by contract.

1 year ago

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Amanda Wilson Charlotte, NC

Dish Network is the greatest when the greatest cable companies out it's been around a while and it has the precise and clear pictures as well as very many channels and they are great

1 year ago

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Gina Donofrio Lafayette, TN

Dish is a great satellite company. They are stable during storms. We don't loose service, and responsible prices for their programming. They always have free installation packages!

1 year ago

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Who Knows

My experience with Dish network has been decent, but not the best. The thing i like about dish was the affordability. The problems I have are the pricing for extras such as remotes and cable boxes etc. They charge you for everything. You are charged every month to "rent" your remote and cable box. The main problem I've experienced was the signal going out every single time it rains, or get cloudy.

2 years ago

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Dan Woodland Park, CO

The service was good. Usually uninterrupted, but the basic channels do not have what we like to see, you always have to pay for and upgrade to a higher tier to really get what you want, and then you get alot of channel's you don't want.

2 years ago

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Tony Lolli Meyersdale, PA

Had a problem with recordings being not available. Called customer service. Got connected with a rep VERY quickly. She fixed the problem by leading me through several steps. Give her a raise.

2 years ago

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Forrest Henry Las Vegas, NV

For a month I constantly had to reset the hopper. It was recording shows at different times than scheduled and/or shows different from the scheduled recordings. Last week I called four times. Each time they reset but by the next day it was doing the same thing. I finally asked for a tech to check the system. He showed up and this is when I found out that this was a recurring problem. That it was a software glitch that wasn't going to be fixed till April 20th. This interfered with numerous recordings. The staff was very nice but it wasn't until the tech showed up that I found out the problem. The tech was great but I was a little irritated that it was an on going problem and wouldn't be fixed until April 20th. Next time please let us know. I wasted a lot of time and effort.

2 years ago

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RaTodd Bence Sarasota, FL

When I signed up for service I was told I had 14 days from installation to cancel if I was unhappy with the service. They installed on Saturday 7/31 and today 8/4 we had a rain and I lost signal, not a thunderstorm just a just a normal rain. I called Dish to confirm I had 14 days from install to cancel in case I continued to have the problem (I'm in FL & it rains a lot here) and was informed I only had 24 hours from install to cancel. I asked for the name of the person that signed me up and no one could tell me their name or get me to a supervisor for assistance. I was placed on hold for too long & finally hung up.

3 years ago

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Stat File Virginia Beach, VA

BUYER BEWARE. Dish likes to promote JD Power, when you need exactly what they Paid JD Power to rate. When the service works, it works well, except they have it programmed to try and have you purchase / rent movie that you did not order, at least weekly. IF you live in an area that has Moderate cloud cover at times, rain, (light, moderate or heavy), any Thunderstorm or wind event, you will lose the signal anywhere from 5 minutes to 2 hours. We live on east coast, have all the above, plus hurricanes - naturally services goes out when local station issues tornado warning. We elected to go back to FIOS as we never had an outage. The six dollar difference in price, well, we get a signal 24/7/365, not just when it is sunny with no rain or wind.

3 years ago

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Clark Beus Richland, WA

We had Dish satellite tv for years, but recently cancelled in favor of less expensive streaming tv. We like Dish and it is easy to use and had most of the stations that we’re interested in. We were sad to cancel, but just couldn’t justify the cost compared to other less expensive alternatives.

3 years ago

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Larry Brown Columbia, MD

I contacted DISH to get more information about them. We have DirectTv and are not totally satisfied. The bottom line is the DISH representative was more interested in giving me the hard sell and collecting my financial information than answering my concerns and questions. After many attempts to sign me up and I said that I needed to talk to my wife and also Direct TV to see if I still had contract obligations. I was told rather rudely that I should have done that before I called them. Common sense says that until I had the information about DISH that I was lacking, why bother to call DTV. I ended that call with somewhat of a lecture of if I called back I'd have to start over etc. I bit my tounge but immediately called back to speak to a Supervisor. After being on hold, transferred, dropped and cutoff, l was told that a Supervisor would listen to my conversation and email me. I asked how can they address my issues when I haven't told them why I was calling. I stated that if this is how DISH handles customer concerns, then I really don't want the aggravation. I'm still waiting for a Supervisor to contact me.

3 years ago

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Alexander Johnson Burbank, CA

Honestly the best prices in all of cable. I remember swapping specifically because they advertised less storm outages and the prices were almost fifty percent cheaper than Direct Tv, miss having dish especially on the west coast.

4 years ago

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William Thompson Absecon, NJ

I am a long time customer of Dish and love it. But I recently upgraded my whole home theatre system around a 4K TV. When I went to watch the Super Bowl in 4K on Dish I tuned to the 4K channel and found out I need a different receiver. Besides not telling customers that they need different equipment if they want to receive 4K I was even more upset when I called to get the new receiver and was told I would have to pay a $100 upgrade fee to get a new receiver that I would still be leasing. They said I was being given a break from their regular upgrade fee of $350. I told them it was a total ripoff to be charging for something that they should be providing to their customers as soon as it is available. It has really soured me on Dish.

4 years ago

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Mickey Mangum Long Beach, MS

I was a dish customer for many years. The service was always good but the bill kept increasing over the years and no one could ever explain exactly why. You will get a good introductory rate and then it will gradually go up over time. Also, they will get into yearly disputes with local ABC, CBS, and NBC affiliates and you will lose them for a time (usually when there is a game on you want to watch).

4 years ago

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Violet Tyler, TX

I have been a Dish customer not by choice but a man wandering in my neighborhood showed up at my door after walking the neighborhood scanning each home’s rooftops. We bought the sales pitch and began with a $75.00 programming package after years and years with DirectTV. Well the first few years was great, then began contract problems with HBO, then the rooms with Joeys would disconnect at the climax of any good movie, show, or sports event. I get more 1303 error messages than television. I ignorantly attempted to try out the Multi-sport package and for one month it was a dismal failure of blackouts for my area, “tune to your SD” channel” messages, and absolutely no real sports programming AT ALL. All of the lost channels, broken promises, and increased prices everyone writes on this forum IS the ABSOLUTE TRUTH. One thing is certain: DISH NETWORK will debit your checking account without fail. As for delivering what they advertise, well you might as well buy The Brooklyn bridge because you don’t get what you pay for. Every time a channel is lost they create the CEO video and website stating they’re working on negotiations. Ha ha, been there and done that same ole’ same ole’. The FCC has got us all in a chokehold with these TV and satellite providers. I don’t even want to address customer service because life is too short to deal with incompetent people. Just read the fine print!! And watch your checking account to avoid the ripoff. Give me rabbit ears and an old TV any day.

5 years ago

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Freddie Littleton, CO

I switched from Direct TV to Dish due to the constant increases in price for Direct TV. I thought Dish's DVR system would be at least similar to Direct TV since I hadn't read any negative reviews about Dish. Boy, was I wrong! Dish's DVR system has to be the worst I've ever had to deal with which is something that nobody has written about and is not something a person would know until they actually have it installed. Their DVR system is not only quite confusing to use, but if you pause a recording, when you go to replay it, it has already moved forward several minutes so you have to figure out where you left off and rewind to that place (good luck with remembering that!). That happens all the time, and the remote control automatically also fast forwards a show no matter if it's a recording or a live one. Extremely frustrating and time-consuming!!! Also, the fast forward and rewind is terrible. You hardly have any control and have to go back and forth to actually get to where you want to be. I have complained for months and Dish just says they're working on it, but I don't believe them. These software issues should have never been programmed that way and I believe they have known for many years about these problems with their DVR system. They either don't know how to fix them or they just don't care to fix them. Just want the public to be aware of what they're getting when they switch to Dish. Wish someone had written a review with this info before I signed a 2 yr. contract with Dish!!!

5 years ago

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Dr.J Russell, KY

There are many channels to choose from & the equipment functions well and quality of picture and sound is good. DISH seems to be suffering from their pain success...equipment fees borderline suspect in that they APPEAR to look for every opportunity to grab some cash. Recently one of my Joey's went bad (after 4 yrs), but instead of sending a replacement, the tech people argued with me for 30 minutes about going through a check system. I finally threatened to cancel and ONLY then would they send me a replacement part. Their stiff-necked approach to dealing with competition is why I cancelled. Streaming services & competitors are adapting to consumer demand, but DISH insists on the customer accepting (& renting) a "channel package". Among all members of our household, we watch ~25 channels. We had to purchase their most expensive plan for those 25 channels. 10 years ago they could do that.... but not any more with HULU, Roku, NEFLIX, Firesticks, etc. Due to their packaging & equipment charges, my bill WITHOUT LOSING CHANNELS was ~$70 higher than I now pay. Buy DISH!

5 years ago

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Janice Pujol Chandler, AZ

My husband used to work for Dish and we are still customers, they offer the best technological advances and best connectivity as well as price. There are other providers that do not disclose fees as Dish.

5 years ago

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Doris Bakersfield, CA

Started with DirectTV and then switched to Dish. Dumped DirecTV for poor reception and tech support. Similar experience with Dish tech support, but better than DircTV. Reception better than others I have tried, but poor when summer heat gets to more than 102 degrees.

6 years ago

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Tami

I have Dish with the built in DVR to record shows to view later. I pay for no extra channels. My bill is $ 75-76.00 a month. I think this is rather high and would like to go with Hulu or Sling. Just have not gotten around to it yet. Or the Firestick. I have been with Dish for 12 years. I think they are better then Direct. Customer service seems about average maybe a little better then average. I can always understand them.

6 years ago

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Anne Kimball Salt Lake City, UT

We had DISH network all growing up and the remotes were always so easy to use. Also, the DVR and skip ahead functions made TV watching just so much better and commercial free! They have always been my favorite.

6 years ago

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Melinda Spears Sallisaw, OK

Dish has great customer service. I love being able to chat online with a representative if I have a problem, which isn't very often. I feel that DISH gives me a great product for the cost.

6 years ago

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Terry Dacy Bandera, TX

Too expensive and when I had internet with them it was the WORST!!! They promised it would be lightning fast and when I tried calling back to the customer service number the lady said was her own cell number; NOT! Never an answer so I rode it out to keep from paying the penalty, now I tell everyone to stay away from the dishnet and the TV programs are okay but the price is way too high and way too many sports channels and not enough good movie channels for the price.

6 years ago

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Vince (CREDIT SPECIALIST) Pittsburgh, PA

I have been with dish for 15yrs. I had cable and friends of mine have Direct. It has to be extremely bad weather for my dish to loose signal and I get International programming as well. Love Dish.

6 years ago

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Rashad W Kennesaw, GA

While traveling and being a way from home, Dish/dish anywhere has been perfect for me. I am able to experience what’s on my tv at home while in a hotel, office, etc. Been with Dish for years and I’m glad I didn’t switch when pressured by other companies.

6 years ago

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Derek Heiner Centerville, UT

My favorite thing about Dish is the ability to watch it from wherever I am from my computer. I also really enjoy being able to record all of the shows i want to watch, it's nice having them available for when it is convenient to me.

7 years ago

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Neil Laumeyer Dundee, NY

Overall I’ve had decent experience with Dish Network. On occasion I have had some representatives who provided misinformation and and attitude and refused to get a supervisor which left us hanging up. The social media team is great though.

7 years ago

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Jonathan

One would think that when signing up for a membership or service you can cancel anytime with only having to pay the amount up until the the next cycle. Well, Dish makes you pay early termination fees for all the months you would have had their service. Not only that, they dont include a warranty for the equipment outside (which for some reason they literally sell to you) in the original price. It has to be added on. What civilian is going to want to keep a satellite dish? What am i gonna do with it? Eat my dinner on it? So, to get it checked out by a tech you either need to pay the $9 fee a month or a $95 fee for the service just to see if the equipment is falty. Im not certain but i have a feeling they'd charge you to replace it or fix it as well. I was with comcast for years and never had anything like this come up, and my mother has had DirectTV for years and no problems like this. In conclusion, the company DISH are thieves! like a lot of other big companies they try to milk you for all you have.

7 years ago

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Jonny Hancock Salt Lake City, UT

Dish is expensive and overall hard to work with. However, my main complaint with dish is their remote control. Accidentally our remote zoomed in, after my dog ran over the remote. This took me a month to finally get my TV at the proper zoom display. Direct's remote is a lot less complicated.

7 years ago

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Alan Filandro Southington, CT

Dish has always been flexible in allowing existing customers to change to new offers. I actually asked them once joking around if they could send me a stuffed animal and the followijg day i had a joey kangaroo in the mail-- great company--the relationship with frontier is a minus since billing with that company is an extreme nightmare

7 years ago

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Danette Reyes Hillsboro, OR

Wonderful customer service! Was having issue with picture and they looked into it and took care of it! Dish is a great satellite service provider! I wouldn't switch to any other company!

7 years ago

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ROBERTO Houston, TX

I was told similar programing as I had @ Xfinity.... Including Fox News, which is not so @ DISH Latino Package. I would prefered to have Fox News at anytime rather than CBS ABC CNN MSNBS, or any of the sale outs news in Spanish.

9 years ago

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Rick Rund Chico, CA

The first one that lets you do a la carte will make me EXTREMELY happy. We WILL be canceling our contract in march. Price is too high for the MAYBE 10 channels we watch. We can get our favs online. The only channels we will miss are CSNBA and CSNCA, our Giants games and my YANKEES when they play the A's...So we only have a few more months left with them.

9 years ago

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Judy Belden Mcpherson, KS

I have had great service with DISH for about 12 years after Direct TV told me that they do not update their equipment and if I wanted a new remote, it would cost me $90.00. If I have any need, DISH is right there and I get remotes free. Equipment is upgraded too.

9 years ago

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Steve FL

I live in central Florida. Dish is great but does go out every time it rains which is everyday in summer. I do like prime time automatic recording major networks. Also hopper is sweet automatic zips through commercials. I would have taken uverse which I had in Chicago but not available here. And what happened to tru network and cnn?

10 years ago

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Bryan Shohet Springfield, VT

10 years with the Dish Network. Their customer service and support as well as the programming and price has made Dish Network the best value for the money in TV in the 21st century.

10 years ago

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David San Angelo, TX

i do like dish, I feel the same way of most customers. My dish is drafted mo. And new customer get discounts. Our bill goes up very little. We get no bonus or discount. I have no phone line for the other options. I have completed my contract don't won't to close and start over like my dish rep tells me. Should take care of the customers that take care of dish. Thank you. Oh sometimes make me mad on my college football when switch my stations

10 years ago

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sean apfelbach Chicago, IL

I've enjoyed my Dish for years now. I hate losing signal during bad weather. I like the HD picture it's very good. Great customer service very helpful and courteous. I would have giving Dish a ten but the bad weather loss of signal needs attention.

10 years ago

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Marianne North Chelmsford, MA

I like dish a lot bit I don't have a house phone so I don't get the perks and I have been a costmer for years but I don't get a discount either if I want to up grade I still have to pay full price I don't think that is right I pay my bill on time and there for a few yrs I was ahead on paying it

10 years ago

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gene Cleveland, GA

No problems w/mine as a tech like respond to a couple comments reception isn't dish it was the tech fault dble channels u have to change settings to hd only u won't loose standard channels then you'll b happy to

10 years ago

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Blankie

Been customer for many years. Representatives are respectful and helpful.

3 months ago

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Sarah Osguthorpe Lehi, UT

We've been a dish family since I could remember and its never given us problems. Its constant great connection is amazing, and i love watching the tv and movies that are always showing. I recommend dish to everyone who asks me about a tv network.

2 years ago

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Michael Hall Grinnell, IA

They always were very fast to fix any problems with anything that I had. They were willing to walk me through it on the phone how to restart or reset my remote for my box. I asked for a decline in my payment amount every month since I’ve been a loyal customer and they gave me a discount.

3 years ago

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LP ID Rexburg, ID

Of all the cable services, I prefer Dish over the rest. Their platform is very user-friendly and aesthetically pleasing. In my opinion, none of the cable companies have stellar customer service. I did cut the cable after having Dish Network for years and years because I found I could customize my subscriptions, (Hulu, Paramount Plus, Discovery Plus) to watch the programs I prefer, for less money.

3 years ago

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MichelleConners Las Vegas, NV

I have been a long time Dish customer and am very satisfied with their services. I’m extremely satisfied with their customer service. The representatives are always very friendly and professional. They leave me feeling valued as a customer.

3 years ago