DISH
2.7
7.5
Overall Score
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pam johnson Somerset, WI
So far, not impressed. They keep removing channels but yet do not add channels or compensate for channels removed. All local channels including NBC was in our package when we signed up for Dish Network which we are still paying full price for our package. It’s football season, NFL that airs on NBC, we are unable to watch due to Dish Network removing NBC. We can only watch NFL that is scheduled to air on NBC by subscribing and paying for alternate streaming and or a designated sorts programming. As soon as our contract is up we are out. If you like your football, don’t bother with Dish Network! I had to give at least one star in order to continue the review. If given the choice, zero stars!
2 years ago
Dave Fortin Kingston, PA
I had DISH for about 1 year and it did the trick. There were a lot of issues when the weather would be bad and the connection would be lost but other than that, it wasn't bad. They did have a small selection of service areas available however so thankfully I fit into their area at that time.
3 years ago
DeeAnn Lunday Brigham City, UT
If it were possible I would not even give one star. I asked very specific questions about specific stations when I signed up. I was promised channels that they didn't even have a current contract with. When I complained they said that it was an independent representative so they were not responsible for the lies and could not release me from my contract without fees. Then they dropped our local sports, the main reason we even have a TV service in the first place. Again, they will not let you out of your contact without huge fees because programming is subject to change. They are the worst because THEY ARE LIARS, GIGANTIC LIARS! AVOID ANY CONTRACT WITH THEM!
3 years ago
Steve Pitman Largo, FL
I had dish tv for about 2 years,i was quite pleased with quality of picture,customer service was very good,only drawback was monthly bill was a lil pricey,overall good service
3 years ago
Kathryn Burdick Nashville, TN
Dish is the worst. To begin with- they up charge you, raise rates, and have lots of hidden fees. Anytime there is bad weather it completely goes out. I had to pause my account when I moved because the new place would not allow dishes. When i finally canceled the account I was told I would be charged for equipment not returned. I had already returned the equipment- after searching for a while the agent told me that, yes, i had returned the equipment and would not be charged. I still received emails saying I needed to return equipment so I called back and spoke with an agent who, again, told me i would not be charged. UPS showed up looking for my equipment to be returned. I called Dish and, again, was insured I would not be charged as they had it in their records I had already returned the equipment. Yesterday I get an email saying I was charged for unreturned equipment- 45 minutes later after getting a supervisor on the phone I was told there was nothing in my file showing my equipment was returned and there was nothing to be done about the charge, regardless of the fact that 3 separate agents had informed me 3 separate times on 3 45 minute phone calls that I would not be charged. Dell customer services, policies, and management is unorganized, inefficient, and just plain awful. As a customer I never should have had to jump through these hoops for a problem on their end- that never did get resolved. I will never be using Dish again, nor recommending it.
3 years ago
Yvette Hooper Orlando, FL
I wish that I could give zero stars. I was with Dish for 15 years. It just became too pricey and not worth the $180 it cost me per month. I decided to drop them. They kept me on hold for over an hour. They kept switching me to different reps and promised me everything to stay. They even asked me to give my account to a NEIGHBOR! At this point, I wanted to disconnect NO MATTER WHAT! ! When I wouldn't stay with them, they told me that I was in a contract (after 15 years!) I had to have my DVR replaced last year because I was hit by lightning. They said that this trade for a working DVR entered me into a new contract. I argued for a while but they DID NOT CARE. I still canceled. I also canceled the automatic payment. I guess I'll have to dispute the information that will be sent to the credit bureau. THEY DO NOT WANT YOU TO LEAVE and will try any cutthroat way to keep you as a customer.
3 years ago
charles Las Vegas, NV
These people are crooks. I had ordered the NBA package last year not this year. With the NBA the way it is and being broke I can't afford it nor want it. They auto charged me for it $200. I didn't even realize I had it either. I hadn't watch any games. Went to pay the bill and seen the charge. I contacted them and they said no problem we can take it off. They didn't. I called back and again was told yes it will be taken off. They didn't. Called a 3rd time to be told they can not take it off that I have to pay for it. So now I pay or get my TV shut off. Horrible service. To lose a long time customer over $200 is sad. Oh well. Stay clear of them people.
3 years ago Edited September 14, 2021
TP Barrington, IL
this service does an update every night around 1 am while you're watching televison. It just shuts down. Its absolutely ridiculous that this occurs every night.
Also, CMT channel - is it possible for us customers to NOT have to be forced to watch the Trevor N commercial during each commercial break of EVERY SINGLE SHOW on this channel? its a bit overkill, boring and we're not interested in seeing it repetitively daily. Its irrelevant, and useless.
3 years ago
Steve Lawson Tampa, FL
My 2 year contract expired 2 months ago and my bill went from 110 a month to 150 a month. Called about the continuing lack of regional sports networks fox sports Florida and fix sports sports sun that have been off air for almost a year now. My bill was never adjusted to reflect the loss of my regional sports that are part of what I am paying for . I spoke with the retention department and was offered a 30.00 a month credit but with a 12 month commitment. Why would I take that weak offer. I have been paying for channels I have not been getting and have had a 40.00 a month increase after my 2 year commitment expired and now dish offers me 30.00 a month off but wants to lock me into another year? No way will I agree to that . That is not customer friendly and dish does not care about retaining customers! No wonder they are losing subscribers left and right. Do not sign up with dish. You will be screwed with network contract disputes between dish and the networks and you will be left holding the bag as the consumer. Dish does not care about their customers!!
4 years ago
Unhappy Dish Customer Chicago, IL
I contacted Dish because I was switched over to electronic billing without my consent which has resulted in a total nightmare with billing and late fees. We spoke with a Dish representative for over an hour, made a payment and thought we were all set. We were not told, however, that we were only making a partial payment. We never received anything indicating an additional payment was due, so received yet another late fee. The whole process has been extremely confusing and the representatives are unable to provide detailed information that is important to know, and help you understand billing and services. The supervisor that I spoke to, sounded extremely bored and uninterested in helping. He sounded like he was just reading a standard response from a script. This whole experience with Dish has been horrible, and started with Dish arbitrarily changing us from paper to electronic billing. Extremely disappointed.
4 years ago
Shane H Morrilton, AR
Don't you hate when you read a contract after you have signed it and it has crazy stuff you never would have agreed with just to watch sports. Here is an excerpt from the contract I signed. ***You acknowledge and agree that DISH has the right to, without notice at any time and from time to time
(including, without limitation, during any term commitment to which you have agreed), add, delete,
rearrange, alter, change and/or eliminate: (A) any and all prices, fees and/or charges; and/or (B) packages,
programming, programming suppliers, services offered by suppliers, software, applications, features and/or
functionalities. ***You further acknowledge and agree that DISH has the right to, without notice at any time
(including, without limitation, during any term commitment to which you have agreed), change your payment
terms if you fail to make payments by your payment due date. ***You are still bound by this Agreement
(including, without limitation, the RCA) if you change your residence. ***Do not sign this Agreement until
you have read the entire Agreement (including, without limitation, the RCA).*** Lol, They changed my due date to two weeks after I received the installation and when my twenty four months was up they billed me for the two week before I was due. Two week before I was due. Oh. You will also sign a paragraph that states you can not sue them in court for their crappy service. Beware my friends, beware. Its totally not worth it.
4 years ago
Mark B Pittsburgh, PA
Was a DISH customer for six years...rates continued to increase each year...NBC was blacked out due to contract dispute with Scripps for over 6 weeks. When I called to cancel my service because I found better rates and customer service with Directv....Dish charges me an early termination fee because when I upgraded my receiver 9 months before it automatically renewed my contract for 2 years. I never received any type of credit for not having a major network for 6 weeks but Dish had no problem charging me an early termination fee. When I called to complain they told me that if I had called while my service was still active they would have credited my $5 for not having NBC. Steer clear of Dish...contact Directv instead.
4 years ago
Liars and poor service Denver, CO
Dish is horrible!!! Do not waste your money. Find any other option. I have been with them for over 10 years on a basic plan. I just upgraded to their hopper and 200plus channels. I was told there were hundreds of free movies. LIES- maybe found maybe 25 free movies. All the others you have to pay for. Tried to record some programs and only a few recorded correctly. What a waste of money. I went from paying $32 a month to paying over $120 dollars worth of crap. You have to sign a two year contract to find out what you really get. I knew within 6 hours of having the upgrade that it was a HUGE WASTE OF MONEY!!!! But no way to cancel the plan. Be forewarned avoid Dish tv
4 years ago
Sam Panzarella Forsyth, GA
my neighbor and I have Dish, and he was getting his serviced, he told the Tech to make sure that I did not loose service. well my service went out and at NO point in time did the Tech ever make me aware in any way and that was at after 9 am and at 6 pm same evening TODAY I still have no service. I contact Dish customer service and they tell me I have to pay a additional 95 dollars to have a tech restore it. makes no sense because the Tech was the one that messed it it up and I work 6 days a week and on 7th I go over to take care of my 85 yr old mother, so I have no time but in the evening. they want me to Loose 466.67 of my pay and them pay a additional 95 dollars for the tech , and they will not credit me for the time I have no service BUT I still have to pay the whole Months bill 30 days for 2 days of service. when inquired about cancellation OH that's going to cost 125.16. and all this because of a Tech not providing responsible and attentive detail to what was told to him. I am liable because of the contract to pay it so I am out 782.16 dollars to Dish because of their own Techs failure to do the job right,
4 years ago
Jonathan Ferrell Orem, UT
Sales rep promised Dish would work with my smartTV. It does not work with LG smartTVs. That in and of itself didn't make me mad, I thought, easy mistake. But when I called a couple days after installation to say "yeah, it doesn't work like you said it would, I'll need to cancel" they informed me that even though the product could not do what they said it could, they would still charge me $400+ in early termination fees to cancel. Are you kidding me? How has no one taken these guys to court yet? I'm stuck with a product I can't use for a year. If you are thinking of buying, Don't do it! It's not worth the risk, something goes wrong-even on their end-and they will stick it to you. There is no desire to be fair or make the customer happy. It's a scam protected by legal fine print.
4 years ago
BFK Groton, SD
We were customers for 20+ years. After moving from ND to SD I was trying to find the best possible program choice with DISH. I had used the chat feature and thought I had found what we wanted so I called them. On the phone call I was given more options that I wanted to discuss with our family. One week later I called back. Due to calling DISH twice in one month, a flag was placed on our account.
This year my husband and I were out of the US when our bill was due. I emailed DISH and asked if the late fee could be removed from our account and I never heard back from them. So I decided to take a chance and call them. After being transferred to three different customer service reps, I was told that because of the flag on our account there would be no grace given for the late fee and no way to get this flag removed. All because I dared to call DISH twice in one month! We have never been late paying in 20+ years of being customers. So much for customer service.!
Also, because our account was on hold until we settled in SD we had to start on a new contract with DISH. We have 5 months left on the 2 year contract so it will cost us $100 to get out of the contract and find another place to get our TV through.
If I could give DISH a lower rating than one star, I would. Very discouraged and disappointed with all things DISH.
4 years ago
Shotgun Willy Dover, NH
NEVER AGAIN. I sold my camp in northern NH in January. I called Dish in November and told them to cancel my service. The rep was rude, tried to upgrade my service, tried everything to stop me from turning it off. Unknown to me, he put on temporary hold thru Jan. at $9.95/mo. When I saw the charges, I called again in January, refused to pay and told them I had called to shut it off and the agent didn't do what I asked. This agent also did not want me to turn it off and offered to move the service to my home. I refused. In Feb, I got a bill for service, called again, same BS. Got another bill in March. This time I flipped out when I called....went up the chain a little and got some moron higher up. He also tried to get me to switch my service to my home....again I refused and demanded the service be discontinued. Jump to May, I get another bill and this time they charged a card they had on file from an earlier equipment upgrade....completely UNAUTHORIZED! My bank is refunding that money and taking it back from Dish. THEY ARE THIEVES, it's that simple. Still trying to charge me for service at a place I don't own and they have their equipment back!
4 years ago
MaryAnn Hagblom West Jordan, UT
I love dish quality and their option to jump over advertisements. The choice of having prime time all recorded helps when you want to watch a new series.
4 years ago
Victoria Kotkowski Ravenna, OH
I have been a paying customer of Dish network about 15 or more years. They now install Nest security cameras. Do not, do not let Dish install your Nest security camera. They do not stand behind this. I had a camera installed it was very expensive. The camera quit working on day 5 and they would not honor a service call. And Nest does not stand by the product either. They do not have tech that will come to your house and repair or replace the camera. They want you to do it with a tech o er the phone. When that didn’t work they hung up on us. We had to call another company and pay another fee. DO NOT use Dish for this product.
4 years ago
Karen C Rotonda West, FL
Switched to Dish only because of the dish anywhere app, which we would use on firestick. We used other tv apps (hulu, youtube tv, sling) and the quality was great but lack of favorite channels and restrictions on watching on vacation made us think dish was the way to go. DISH ANYWHERE quality of resolution/constant buffering is AWFUL and UNWATCHABLE. We signed up on Wednesday and Saturday went to our 2nd home. We have high internet speeds there (100 download, 5.5 upload) and all other services we tried (see above) worked fine so I know the problem is wish dish anywhere. Called on Sunday and they wouldn't let us cancel. Dish anywhere was the ONLY reason we switched to Dish and they do not stand behind their product. I'm not paying for something I can't use (constantly stopping and buffering, sports unwatchable, has circle in middle all the time) so I'm going to probably have my credit hit hard. Never not paid before but this is stupid crazy. If watching away from home is important, stay away!
4 years ago
George Jakobovic Jr. Hamburg, NY
After being a Dish Customer for almost 10 years, we decided to go with Roku to lower our costs(1/3 price of Dish). Boxes were sent to wrong state. The third time I called, they resent the boxes. At that time, the Rep was asked if I was going to be charged and was told the answer was not until 30 days after I get the boxes(first lie). Seven days later I got the boxes, next day I got charged 398 dollars for the equipment. I called and spoke to a rude rep, and after no luck I asked to speak to the supervisor. The supervisor wasn't any help either. Nothing they can done until equipment is returned. If I would have known that the first time, I would have paid to have the equipment returned. I then contacted the chat line through Dish, and the rep said yes, she would reverse the charge and they would be removed in 24 hours ( lie number 2). I called 24 hours later, and was told that is not correct, the charges would be reversed 7 to 10 business days after they recieved the equipment. Having been such a loyal customer for such a long time, it would have been nice to be treated better. I was left with such a bad experience, that I would never go back to Dish. So long Dish, nothing but bad comments from now on.
4 years ago
unhappy customer Hixson, TN
If it were possible to not give any stars I would. I HATE Dish! My husband is the only reason we still have this service...it’s only been 3 months. I would gladly pay another company more money just to not have to deal with Dish and their crappy equipment. If you do decide to get Dish, don’t get the wireless Joey boxes. They are TERRIBLE! If you are watching a show series, you can’t just easily go to the next show. My box will either take me back to live tv or go through a series of updates. I have to go back into OnDemand just to watch the next show. Of course you don’t have this issue with the wired box. I wish I had opted to have holes drilled into my house just so I didn’t have to deal with this inconvenience. I also read on the site how they say their satellite almost never goes out. WRONG! Every time it rains or the wind blows the wrong way it goes out. I really don’t know how this company is ranked #1. I can’t say anything about customer service, bc I have never wanted to call them, but I will say the tech that came out to install the equipment was extremely nice...maybe that’s why they rank so highly. They hire people with great customer service skills instead of having quality equipment that works like it’s supposed to.
4 years ago
Jennifer Minks Forest Lake, MN
This company rips people off! After talking to the agent and a manager, no one was of any help! I paused my service because I couldnt afford it and wasnt using it and was divorcing and moved out. The best that could be offered was to put it on hold for 9 months. After my account is off hold, now all the sudden my monthly service cost is double?! $495 to cancel my satellite tv at a house I dont live in?!! Terrible customer service. After choosing Dish 4 1/2 years ago and being a loyal customer, I expected much better. I will NEVER use Dish again and will let my friends, family, BBB and online reviews know the disappointment in the company.
4 years ago
Carl English Boca Raton, FL
DISH TV is an inferior product. They lie went selling their product. They do not stand behind their product. They sent a service Tech., the Tech agrees the picture quality is poor to your face then writes in note picture good equipment set-up correctly. Along with other lies, like offer to move satellite location, however customer refused. Corporate will not let you out of contract, stating picture quality is not a reason to terminate contract. They claim the service Tech. Has no reason to lie in his notes. Bad people working for a bad company. They are scamming the public. Government needs to investigate.
Steer clear!
4 years ago
Satina Pavia Hubbardston, MI
I used to prefer Dish. Not anymore. These last couple years since we went back to Dish, has been beyond frustrating.
A few weeks ago, Dish contacted me and said they saw how it goes out quite often. YOU sent technician to my home and he found whomever installed it had used the original cables, and didn't bother putting in new ones for Dish service. So the technician ran all new cables. NOW, it STILL goes out 3 to 4 times a week. I am stuck in bed, yet these "technicianover the phone want me to go to the livingroom and restart this or unplug this HOPPER, because my "JOEY" keeps losing connectivity. 4:30 in the orning, and of course you're not open, and the people who are there, want me to keep running around my house. Without a doubt, the WORST service and equipment ever. I blew up at the poor guy tonight, who once again wants me to go to the Hopper, and to him I apologize, I realize it isn't his fault he works for such a crummy company. I would like to cancel my Dish service, AFTER someone who knows something about this Hopper and Joey calls me back. I will gladly bring the Hopper and Joeys and throw them through someones window. Maybe then, they might actually work.
4 years ago
Renita Russellville, AR
January 5, 2020
I decided to try Dish because it was suppose to be more economical I was told by the rep. I wish I would have read other reviews because it would have helped. They do not make you aware that there is no trial period. I'm convinced that this is how they are staying in business. No 14 day trial period for cancelling the service if they don't meet their claims. I did not like the service at all. It was very unorganized and not user friendly in any way. I do not like having such a hard time finding shows in clusters of blocks that made no sense. And not knowing clearly what I'm being charged for as far as movies, and what I'm not. The only thing cheap about it is the format, programming, and service. I went back to DirecTV. My bill wasn't as much and the service is excellent in comparison, and actually way more affordable. I'll never switch again. I've never had problems with DirecTV's service and it's so much more user friendly and organized. The equipment also is like night and day. DirecTV's equipment is top notch quality, while Dish's looks like cheap plastic. Dish looses signal the first sight of rain or bad weather. I've never had that problem with Direct TV unless a major storm that has the lights out as well. When I called to cancel Dish, I was treated badly and told I would be charged over $500 for having the service less than a month. Then they claimed I had it over a month, which was not true. They withheld $480 from my account unauthorized and not informed, though I had tried to comply by calling 2 times to request boxes for equipment that I had not received. I've disputed charges with my bank and feel the privacy of my account information has been compromised with no warning they were taking it from my account. I will never use this service again and would not recommend that anyone else does. Very low quality equipment, very low customer service to get answers and help, and conditions that very much take advantage of their customers. I'm writing this review on the DirecTV reviews as well. Russellville, AR.
Very Unsatisfied Customer.
4 years ago
Cindy Chesaning, MI
I left direct tv because they were more expensive. I have had dish less then 2 hrs. First dish told me I got the best deal for the 120 (190) channels however I just seen on the internet 59.99 for 2yrs, my best deal is 81.00 a mo. So that was a lie. The big thing for me is that I also was told that I could add my cabin once dish was installed at my house. It was installed this morning. I call several dish numbers to only get the runaround. I was transferred 4 times on the chat, the first call 4 times and this last time I just gave up after 3 time and on hold for the 4th transfer. They want me to have a second account for our cabin. I was not told that and I will not do that. I was told to call to have dish installed at the cabin once it was installed at my home. I can not get anyone to help me. I do not know how you say your customer service is rated the top. Direct TV is much easier to deal with. I am so very disappointed at the misleading of your sales people and your customer service. No one should ever be transferred 10 times and still not have any results.
I wish I would have stayed with direct!
4 years ago
Nat Natarajan Marlboro, NJ
I have had the most unsatisfactory experience with Dish Network. I have been a Dish customer for many years. 13 months ago, Dish contacted me and offered to upgrade the equipment. The new equipment was comprised of a hopper and 2 joeys to serve 3 TVs. The sales rep offered a discounted service at $34.01/mo for a period of 12 months and said that his system would not allow him to offer the promotion for a longer period. He also suggested that I call back in 12 months to get an automatic extension for an additional 12 months. After 12 months, the monthly subscription suddenly jumped to $69.01. I called Dish and asked the customer service rep to honor the sales rep's promise. He flatly refused stating that there was no such note in the system and that he would train that sales rep to not repeat such a mistake. Customer service rep made no effort to help me. So, I told him to cancel the service at which point he said that I must pay a termination fee of $220. This is egregious and I find this to be a very customer unfriendly organization. I have refused to pay the termination fee on the basis that they failed to keep their promise. Stay away from Dish. They are not nice people.
4 years ago
Mark Mount Airy, NC
Lots of cons. I've been with dish a year now and still very confusing to use the network. Keeps recording everything automatically and can never find live tv. And thats only part if it. This network completely has a mind of its own and it gets very frustrating. When i call anyone on phone they barley speak English and are rude and misguiding. . Im trapped because they won't let me cancel without taking as much money as they can from me. Oh and they didn't mention i had to have wifi to have their service and they make you use their wifi company they have a contract with which is slow and expensive
4 years ago
Albin Raety Las Vegas, NV
My wife and I have had Dish for well over a year. How in the WORLD is it possible to have ALL those channels with NOTHING to watch? It is absolutely amazing to me that so much of the content is "commercialized" crap, i.e., advertisements to buy things; then a definite lack of "meat and potatoes" things people really want to watch. Movies are played and repeated over and over. Overall, good reception with little, if any, issues getting the signal, BUT again, what is the use of having all these channels available is most of it is GARBAGE?
4 years ago
Celeste Martinez Albuquerque, NM
I had Dish services in South Carolina my family had to move to New Mexico for medical reasons and we searched for a place to live and the only affordable apartment complex didn’t accept any satellite dishes anymore. So I’m stuck paying their ridiculous cancellation fee they won’t agree on a payment plan which I have tried on numerous occasions to arrange payment plans they of course refuse to accept. Threatening me every day with collections either way I will pay the fee in installments so I’ll just pay collections since Dish doesn’t want their money. This company is the worst to come to an agreement plus this whole situation wasn’t my fault. I have never once told them I wasn’t going to pay! I hate these people!
4 years ago
Gina Auburn, IN
Im writing review about Dish Go.
BEWARE !!! They offer gift cards if you get cable , wifi,and home phone and then cheat you out of them. When you ask to speak to supervisor they get rude and say you cant. One will contact you in 48 hours. Seriously there is no supervisor where they work. 48 Hours. Are they getting that many complaints it takes 48 hours to get back to you. Well i havent heard from them yet. Trying to go threw corporate in colorado as of now. Never choose dish go. Sorry bunch of people if you ask me. If you want Dish service go directly to Dish and by pass the liers at dish go
4 years ago
James Collins Cambridge, MD
Dish performed a system upgrade mid 2017. This system upgrade rendered my cable boxes (leased equipment mind you) inoperable. After 6 months of weekly calls dish sent a tech out. The tech was at my home for 5 minutes, laughed and said "You need all new equipment because of our system upgrades." I said ok let's make it happen. The new equipment fixed my inoperable service and they gave me 3 months worth of bill credit for all the inconvenience. All was good. Fast forward a year. Tonight I called Dish to cancel not renew my service at the end of my contract on 12/9/18. The customer service member out of Tulsa tells me I have a year left on my contract... What do you mean I have a year left?!?! Apparently when Dish replaced THEIR faulty equipment (that they charges me $20 a month for) they renewed my contract. So I just got hit with a $240 disconnect fee. At the end of my ordeal tonight the supervisor in Tulsa asked if there was anything else they could do. Dish, I request you use lube next time! Stay away from these shysters!!!
4 years ago
Tommy Queen Creek, AZ
We have had Dish Outdoors for about 3 years. In July we re-activated for 2 months while on the road. We paid extra for "local" channels. When we tuned in, 3 local channels were not available. These are the ones we were interested in, not the other supposedly "local" channels provided. I complained. The Dish rep I chatted with did not know about the month-to-month plan and said that there would be no rebate because my service was disconnected and signed off.
I found out that the dispute with Meredith Corp and Fox PRE-DATED our sign-up for local channels. Dish sold it anyway. Complaints to the FCC and the AZ Atty General produced a snotty phone call from the Dish head office.
Head office guy said that Dish could not guarantee that a subscriber would get what they paid for because Dish may not be able to get a channel. HUH? He went on to suggest that I should have asked what "local" channels I would get before agreeing to pay for them.
CONCLUSION: DISH CUSTOMERS ARE EXPECTED TO PROVIDE QUALITY OF SERVICE CONTROL FOR DISH! Watch them closely.
4 years ago
Charles Dawson Mio, MI
Both Dish and Direct are beyond corrupted. My Dish cable just stopped working one day. I did nothing to cause it. But just as with Direct TV, they want to charge like $90 or more to send a tech to your house to fix THEIR equipment. Of course you could simply pay $10/mo. so you'd pay nothing for a tech. I just want a deal where I pay a monthly fee, duh, and they provide me with the service. yeah, if I break it, I buy it, otherwise it should be THEIR responsibility. We have a contract. When I had Direct, both my remotes stopped working and they wanted ME to buy new ones for $25/ea. Again, I did nothing wrong.
4 years ago
Salvador Macias Clarks, NE
Just cancelled my service after 2 months of service. I prefer to pay the required $476 fee than to do business with a dishonest business. Dish Network sent me a mailer offering a $100 dollar Visa card to become a new customer. They said it would take 6 to 8 weeks for me to get the card. After talking to them two months later, their management called me a liar. They said that the offer had expired and I was not telling them the truth. They are a business that does false advertisement to get customers. This experience has been horrible and distressful to me and my family. Today is November 21, 2019 one week before Thanksgiving. Hope they can enjoy stealing our money. We will never do business with them again.
4 years ago
Jamie L Story City, IA
Terrible company, we have been loyal customer for over 15 years. Paid our bill on time, never late. Tried to cancel they told me that they would pause my service, call back in 3 months so I did 3 months later. They said, you are such a loyal customer we will wave the charges and put it on pause. Then I get a bill, 164.00 They had reconnected our service and they discontinued it for lack of payment. I said, I never, never, recieved any notice asked them what the mailing address was. They said, the correct one. But said, it was returned for 3 months straight. So then I asked if they had tried to call or get a hold of me another way. Johanna said, well that is not our job, that is the job of the collection department. There is nothing I can do for you... TERRIBLE, TERRIBLE customer service. I will also put this on all my social media, facebook, twitter, instagram etc. I will let as many people I can know not to use Dish Network fraudulent, lying people.
5 years ago
Mark Houston, PA
I called to get dish service and was told I was approved at a high rate(not sure exactly what that meant). I was told I needed a credit card to finish everything up. I did not have a credit card on me at that point. I told them I could call back in the next day. I was then told by a manager if I called back in the next day I may not get the same approval rate. She asked to if I had a home depot card or if I could call someone to use their card. I said I would call back the next day. She again said I may not get the same approval look level. I said it would change in 24 hours she said it happens all the time. Felt very pressured seemed like she was desperate and would do whatever to get me signed on that night. Needless to say after that I did not call back
5 years ago
Leslie Jarrell, TX
Over priced for the channels that are left. Customer service was horrible. I called to cancel and was told the final price/amount I would have to pay was $72.07. I asked to make sure that was it and that I would have no other charges after that. Well 2 weeks later I get a charge for $32.48. I call and find out that I have to pay to return THEIR equipment. I was NOT told about this fee when I cancelled. I called and thru his broken English he informed me of what the charge was. So I am not able to access my account to take my billing info off or anything yet they can still take money from my bank account. Make sure before you cancel you take your info off of the account. Such a scam. I am disgusted with this company and would NEVER recommend it to anyone. Bad enough you lose channels all the time but they will screw you over.
5 years ago
Mike J Lake City, MN
I was with dish 17 years and until recently I was ok with them. However due to the loss of the Fox channels my TV usage was very limited. I attempted to call but was on hold for over an hour before I gave up. Tried to chat but was number 180. Got to 72 and another hour wasted. Tried to cancel on line but it wouldn't let me. An hour and half on the phone and I finally got through. Told the individual I was talking to I wanted to cancel and he responded with, ok you don't have to return the equipment as it is obsolete. Take it to your nearest recycling place or dispose of it. To dispose of it would cost $20.00 foreach receiver. I have been paying monthly for receivers that they themselves say aren't worth keeping. Kind of ironic. Dish, I quote, " We won't send you a return label" because they don't even want there own equipment back! Instead they are going to dump it back on their customers to take care of it. Why would anyone want to support a company that doesn't want to support you? I would not recommend Dish to anyone!
5 years ago
Tami Ona, FL
1) 75 minute installation window is false advertising. Mine was supposed to be an A.M. installation but they changed it all day, the guys ended up showing up around 5pm. 2) Signed a 2 year contract, then just a couple weeks later, they removed Fox and FS1, 2 MAJOR channels with sports fans in the house. 3) 45 minute wait on hold for customer service in off peak hours.
Good service otherwise and decent price. I would try DirectTV instead if I could do it again.
5 years ago
Griselda nuñez Sacramento, CA
So i was a loyal dish customer for years loved the programming had no problem with the pricing; when you like a service you will pay the price fort he service.Until one day they changed the programming whi h didn't satisfy my needs anymore so i tried to cancel,they made it as hard as they could for me to cancel.I woul call and they put me on hold for long periods of time 30 to 50 mins untill i had to put a stop payment on my bank account to cancel them.They make it really easy to sign up for service but when you try to cancel it's the opossite.
5 years ago
Margaret Simpsonville, SC
After 1 day of “new” service and six phone conversations with Dish, I was issued a $483 termination fee!
After completing a 2 year Dish contract 2017 agreement signed by my husband.
Sunday 3/31/19 I called Customer Service and was provided lower rates. I requested it in writing and agreed to the package price
I called customer service Monday 4/1/19 and was told to check “my account” online, but no pricing information was listed. Later that Monday afternoon the tec-service person came to my home with a new box and took back the old ones. His paperwork on his phone called for the wrong box and the contract pricing listed was inaccurate, I refused to sign that page.
Tuesday 4/2/19 still no pricing posted to my account. I message Dish online employee FAN, who gave me incorrect information and once again did not provide anything in writing. In fear of high rates and deceptive behavior from Dish, I had to call another number to cancel my account.
After 1 day of “new” service and six conversations with Dish, I was issued a $483 termination fee.
5 years ago
Roger Capilos San Francisco, CA
Dish has become a total clown show. I've been with them for 20 years and in my 70's I hate to learn a new system but I'm embarrassed to be their customer. It has been a never ending steam of less channels to watch and more to pay for them. There are fewer HD channels every month and right now they have lost Fox and FS1. Before that it was HBO and the NFL Channel. It never ends with Dish and don't expect to talk to a human if you call up unless you want to pay to add channels. Save yourself a spike in your bloodpressure and look elsewhere.
5 years ago
Rkj Aurora, IL
Been a long time Dish customer but over the last couple of years, things have went way downhill. Connection drops randomly (and it's not because of weather), Joey loses connection to Hopper and have to reset the Hopper, lose of channels due to contract negotiations, the list goes on and on. If you call into customer service, tech support or to cancel your account (in the process of doing just that) plan on being on the phone a good 1 1/2 to 2 hrs. When I ask why the lengthy hold times, they say it's because a lot of angry customers are calling w/either service/connectivity issues or because Dish has dropped their channels (Fox, NBC Sports Chicago, HBO, the list goes on and on). It's absolutely ridiculous. To top it off, they make it extremely hard to cancel and start charging all these extra fees to cancel on top of the cancellation fee.
5 years ago
Dr. Z Peoria, AZ
So I paid $225.00 today and I also asked to have my service cancelled at the end of the billing cycle. The reason?......they cut the local channels, than BBC. My billing cycle will end October 10th. Today is September 22 and they cut my service. An idiot from Oklahoma was really convinced that he can have me to change my mind after offering $480.00 credit to my account if I keep the service. I refused. He got mad (stupid employee), and left me with no service! Remind you I paid the bill to the end of the billing cycle!
Their office is not 24/7! So there is no one to talk to.......wow is this a fortune 250 company? I feel sorry for the consumer........
5 years ago
KC Norton, KS
I was a DISH customer for over 10 years. I called on September 8th to notify them that I was moving out of state in a few weeks. They scheduled an appt with me to hook my DISH back up in October. Several hours after I hung up with them, I turned on my television and has lost all my local channels. I called DISH and I was told that because of my upcoming move, they switched me over to local programming in the state I am moving to! I reminded them that I was not moving for two weeks. They said if they had to switch me back to my current local channels, I would be charged ten dollars and the move (and appt) would be canceled! So much for being prepared and trying to notify them in advance. The whole thing was insane. When I do move, I will be discontinuing DISH.
5 years ago
Mark P. Mukwonago, WI
Dish TV was a terrible choice for me. Please beware. Here are my reasons for the one-star rating:
1. The initial package included a Hoppe and a Joey. What I did not know was that you could only watch 2 shows, including the DVR. If you wanted to watch AND record you had to upgrade. To function similar to my DirecTV or Spectrum Service I needed a one-time $150 fee for a SUPER Hopper.
2. One week after I started DISH canceled their FOX Sports contract. NO regional Baseball. While they claim that it is a major cost, after three calls and 2+ hours on the phone, they offered me a reduction of $3.60 per MONTH on my bill.
3. During my numerous conversations complaining about the sports cancellation, the final agent offered to suspend my account until the dispute was resolved. Mind you this took over 3 hours of conversations.
4. When I told them I wanted to cancel, they assessed a $460 cancellation fee. A rival offered to pick up the fee. When I requested a final bill with the fee labeled (required for the buy out) the Dish agent lied and said that the buyout would be in the form of a $5/month credit with my new provider.
5. The cancellation phone call took almost 44 minutes even though, from the outset, I informed them that I was canceling and want to expedite the process.
Customer SERVICE by the installation tech was awesome. However, every other aspect of the DISH "experience" left a negative impression. Avoid this unless you relish poor service, uncompromising contracts and deceptive practices.
5 years ago
Jm Montclair, NJ
The stupid sales rep quoted me for a price that I agreed to and when the installation person came he did not have the correct satellite. He then told me his work order was different compared to what the sales person entered into the system. When I called customer service I was transferred multiple times to the same departments and once I actually spoke to someone they would not honor the original price and package that I agreed to and only offered to give me a discount for half of the required contract even though they messed up my quote after confirming it multiple times with the sales rep. They are useless
5 years ago
Nicholas P Cantarella Metter, GA
i've been a Dish Customer for 21 yrs an have experienced multiple inconsistencies. But i think this most recent inconsistency has me longing for my contract to expire in 13 months.
i purchased a External Hard Drive from Dish within the last few months, to store Movies an Sports. Basically to free up space on my Hooper Reciever storage capacity. i was in the process of transferring from Hopper storage to External Storage an a error message appeared. i called Dish Advantaged Tech Support an basically was told, i would have to examine each recording on the External Hard Drive Storage to find which recording were corrupt or where the error had accured. This process is not Practical, an to add to this Debacle once a Movie is transferred from Hopper Hard Drive to External Hard Drive, the recording, weather its corrupt or not, is deleted from the Hopper Storage. Dish sells these External Hard Drive Storage accessories for $150.00. Not that i want my money back. i would of thought the research an development personnel would have perfected such an accessory, before they went to market with it. As i may have said earlier, the Technical Experts at Dish say there is nothing they can not assist with in this matter. In other words they are saying you (The Customer) have purchased an accessory from us that may or may not work properly an there is no Technical Support available for this issue. Like i know I said earlier it's time for a new media source in 13 months or sooner.
5 years ago
