DISH
2.6
7.5
Overall Score
Filter by:
Sort by:
Review Source
Anthony Nuttall Philadelphia, PA
You know I would my experience with Dish Network was simple they came in there either text or great when they come in insulation is really good there their acquisition in on their satellites a little bit better than although one of the hotels we stayed there any other satellite company but it's still loses its acquisition their customer service is great and so is
3 years ago
Review Source
L Cody Morongo Valley, CA
I have been a Dish customer for as long as they have been in business. Very rarely do I have any problems with them.
I had an issue about my Hopper and after waiting ALL day to get someone out there I canceled the appointment. They made it right by getting someone out the next day....promptly.
Thank you Dish!!!
3 years ago
Review Source
Netherfield Butler Rio Vista, CA
Dish does a good job of battling the "cord-cutting" trend by offering low priced basic service with the option of "add-ons". We've stayed with them over the years because they have zero tech problems - no down time or outages. The DVR with the "Hopper" is a big plus.
3 years ago
Review Source
Charles Walton Salt Lake City, UT
I really like the DISH program menu. It is easy to use and you can navigate rapidly. The only negative I have for them is their tendency to raise rates frequently. I started out with the base package 20 years ago. 5 years ago the rate was about 23 dollars a month and my current rate is nearing 35 dollars a month. Almost double in 5 years. Still, the service itself is excellent and the customer service is excellent, so the rate may be justified.
3 years ago
Review Source
Ann Mom Matthews, NC
Dish provides a great variety of channels at reasonable, competitive rates. I am very pleased with their programming and also with their customer service. After the expiration of the original contract period there is a wide range of program packages that you can tailor to your needs. I would highly recommend them.
4 years ago
Review Source
Phil Carriere Cambridge, IA
Have loved the service ,costs, and choses of stations within their various packages. LOVE the HOPPER. Gives me so many choses of stations to record for later viewing. Price has been reasonable and quality of reception incredible.
4 years ago
Review Source
Dianna Carter Cadiz, KY
I have had dish Network for several years now I have no complaints about the service or the customer service or the channel lineup. Good company. The customer service dept. and the sales dept. are customer friendly and ready to serve their customers to make your experience with DirecTv one that you will tell others about.
4 years ago Edited September 14, 2021
Review Source
Janan Grange Pleasant Grove, UT
We have been a dish provider for the last 15 years. This year, some of the channels were taken off dish that we use to watch local sports. I called to cancel because our needs weren't being met and the associate was kind and didn't push me in anyway to stay. I had heard that it would be really difficult but I quickly explained our reason and she understood it and gave me no pressure to cancel.
4 years ago Edited February 16, 2022
Review Source
Michelle Rios Ogden, UT
We have been with DISH for several years. We love the RedZone and they offer a nice selection of channels that our whole family enjoys with their basic service. We don't feel that we are getting a great value for our money, and that they should be offering their long time customers better pricing. Their customer service is average, the associates don't seem to care one way or the other.
4 years ago
Review Source
Melissa Riviere Clarks Summit, PA
We miss our Dish! We are tied to our internet provider who packages internet with tv. If we had another ISP we’d be back to Dish in a heartbeat. They have a great user interface, large hard drives, and good customer service.
5 years ago
Review Source
Jennifer Gilbert, AZ
I’ve been A dish customer for the past 23 years.
As you can see, I love this network and I would never changed To any other company.
Best customer service and anytime I’ve called to get my bill lowered, they’ve been great at lowering my monthly bill.
5 years ago
Review Source
Camilla Lundberg Mapleton, UT
I absolutely love using dish! it has all the channels i love and want and its nice and fast i love that they will help with anything! they are seriously the best and Im so happy i have all the channels i want and can watch all of my favorite shows! dish is the best and everyone should have it
5 years ago
Review Source
Dean Ogden, UT
We LOVE DISH! We have been with them for many years and have no reason to change. One time I was thinking about switching and I called them to cancel and they we able to lower our bill while upgrading us to the next higher channel package just to keep us as a loyal customer. I will stay with them for that!
5 years ago
Review Source
Anthony Lindon, UT
I've been with Dish for over 12 years. I’ve always been impressed with the quality of service I’ve had all these years. Before that I was with Direct TV, but I would always get the run around when I needed help. With Dish, they would stay with me until the problem was solved and I was satisfied.
5 years ago
Review Source
Erika American Fork, UT
We have dish network as our provider at our office. Comcast service was not running as efficiently at that location so we switched over to dish network and have not had any issues with it. We have been very happy with the service provided by Dish network television.
5 years ago
Review Source
Evelyn Chidester Riverton, UT
First off, the salesman was super knowledgeable about the product and could show me ways I could save money. He was great at answering questions and even left a phone number where I could call him directly if I had any questions.
5 years ago
Review Source
Jamie King Cokeville, WY
We have had dish tv for two years. One time I had a problem with the service and I called customer support and they sent a guy out to service our problem. He had to travel over an hour to our house but he came and fixed the problem and was very friendly. I highly recommend Dish TV.
5 years ago
Review Source
Madison smith Alpine, UT
Good quality television. Never have problems with it being slow or glitchy. The customer service has always been kind, efficient and professional. Highly recommend to anyone looking for an affordable and quality t.v. Provider.
5 years ago Edited September 14, 2021
Review Source
Lauren Alpine, UT
Dish is an awesome cable provider, they work with us in payments and offer all the best channels, I highly recommend! Anyone looking for a good tv service is then I highly enjoy working with them because they have great customer service.
5 years ago
Review Source
Shauna Craig Pleasant Grove, UT
We recently switched to DISH TV and have been extremely happy with the service. We got exactly what we were promised, and the salesman and the installer were very professional. I have already referred them to other family members.
5 years ago
Review Source
Julia Halliday Pleasant Grove, UT
We moved to Dish after having cable for about 10yrs. The Dish signal was great unless there was a snow storm, which would be common for any satellite service. We liked the parental blocks options. We were happy for many years until prices went up and at that time they didn't carry our favorite college sports team channel - The Mountain- so we moved on.
5 years ago
Review Source
Jodie Larson Pleasant Grove, UT
I had Dish Network for many years and loved the variety of chanels and reliability of service! I did discontinue my service as prices got higher and I wanted to take away the temptation for my kids to sit in front of the tv all day as there were so many shows they wanted to watch! When I disconnect my service, they treated me with respect and were very easy to work with.
6 years ago
Sally Albright Crestwood, KY
Dish has a myriad of TV channels and I am a big fan of options, but some of it does seem to be excessive. It's hard to channel flip when there is practically thousands of numbers. Now, the favorites option is just fabulous. I love that I can switch between family member's favorites. Harry, my husband, has such strange taste, but it is easy to find with his dish network favorites.
6 years ago
Boston Whipple Provo, UT
It was really nice to be able to pause and rewind live TV. The controls were easy and the ability to set it to record shows so that you could watch them at your leisure and skip commercials changed my TV watching experience.
6 years ago
Review Source
Joanna Hester Gilbert, AZ
We had Dish network for several years. I loved the ease of their moving services when we had to move both across the country and around the corner. Every time I called customer service to arrange the move, they were helpful and made sure everything went smoothly.
6 years ago
B. A Messina-Gates Royse City, TX
We have stayed with this company for many years. Whenever we needed service the techs have always been helpful, courteous and pleasant. The value for our money is good. This company is the only one we've seen to offer The Blaze TV network.
6 years ago
Libre Penseur
I know that they have a record of how many times over the last two years I have called because of bad service. I finally closed my account today. My last day if DISH will be May 21st. I can't wait to see what bogus fees they try to charge me for. I will NEVER EVER be a DISH customer again. NEVER.
5 months ago
Wendy Ostgaard Lyons, CO
Bait and Switch
Dish is a dishonest company that practices bait and switch pricing. I called to renew my contract, and had a firm price guarantee for the next two years (not 3), which was done on a recorded line. When I got the bill the price was raised $10 more per month than agreed on. I have called repeatedly and asked that they replay the recording and give me the agreed upon price. After 8 wks of arguing they will do nothing but submit a ticket, which they never respond to. I am switching to direct TV.
Date of experience: October 31, 2023
10 months ago
Daniel Herr Petersburg, IN
After being a loyal Directv customer for over a decade, I was finally enticed by DISH’s low rates and was drawn over to the dark side. What I quickly learned was Directv must have a patent on everything user-friendly. Because DISH is the exact opposite of user-friendly. DISH is the nemeses of user-friendly. Two clicks here, aux button there, touch your toes, twirl around, wave a sock in the air. AARRGH! Even the closed caption on DISH is annoying (it’s on banners). After hours of frustration, my eyes glazed over as I sat in front of my TV with a dazed look of bewilderment, trying to sort through the confusion. I found myself clenching my fists, eye brows extended, temples twitching. Let the madness STOP!! Sadly, the damage is done. I’m locked in for three years.
1 year ago
Chris G Lexington, KY
While the channel selection is great, their customer service is awful. It says it has a 24 hour customer service line. Once you call it is says call back when they are open, Mountain Time. I tried the local office, which redirected me to another number, which redirected me to another number, which you guess it... Said call back when they are open Mountain Time. :(
1 year ago
Randi Goldstein
The good part is I have actually learned how to use the settings and other aspects of the T.V. and remote. I don't bother calling anymore when DISH reliably shuts down /freezes/ needs to download/start up again 10 minutes before a 2-hour movie concludes.
I am subscribed to 2 add-on services: MAX/HBO and Starz. According to customer service I am not subscribed to Starz (put have been billed for it monthly) and have yet to see the second season of 'Just like that,' now in its 5th episode. I have yet to see any listing on demand.
My bill increased by $40 dollars and when investigated it was for an add on of Paramount plus and Disney--never would I think of those services and purchasing them.
A technician came out recently and admitted he won't use DISH. Why haven't I cancelled? I am undergoing treatment for cancer. I finish next Monday and when I feel well enough DISH will be a distant and unpleasant memory.
1 year ago
Bev Binley New London, WI
Looks like the pandemic really caused a lot of changes at Dish. If you look at the reviews, you’ll notice most of the good reviews were given 2+ years ago. I also am a long term customer and just talked to Dish about their dropped channels and asked for some type of credit or perk they could give out. They said there was nothing they could do. In the prepandemic era, they would give you movie rentals or free hbo or showtime for 3 months or something, but not now. Keep raising their prices though. Sorry to say that when our contract comes due, we will likely cancel Dish.
1 year ago
Steven Irvine, CA
Once again tonight I lost my Dish connection for the thrice monthly down time. I lose about an hour a month, always when I've had a good day and just want to unwind. I've written poor reviews about Dish before, and I would leave it at that, but it happens so regularly that I feel compelled to renew my complaint. And don't ever let them replace anything for you if you want your subscription to expire so you can escape the Dish Empire. I made that mistake and they tacked on another year. I signed the paper for the technician, but he never told me that meant I was signing on for an additional twelve months. Beware, it is in the fine print. I would love it if Dish went out of business so I could be free from their grasp. I endure the sixty minutes of no TV a month and when my 24 months has finally passed I'll find a much better deal.
Long review, but Dish will treat you like an unwanted step child as soon as they have your signature. Dishonest and poor quality.
1 year ago
Diogenes DeFawkes Warner Robins, GA
Recently lost signal and the tech they sent was actually early! She did her job and was polite and courteous. Their channel selection is epic, and their equipment is very well made
1 year ago
Valsala Manaloor Seattle, WA
DISH is by far the WORST of the various satellite tv service providers. You get the least choices, pay the most, have terrible customer service, I haven't had my CBS station for 5 months, now have lost my locals. Am constantly having to restart or refresh (pull plug) when I lose the picture. And I hate hate that after a few hours, it goes off "Live" TV and I have to keep clicking the remote to keep it going, when I like to have it on in the background when I'm cooking or doing chores, etc. DISH SUCKS. When am I going to get my locals back???? Meanwhile, they've got me tied up with a 2 year contract and huge cutoff penalty fee. Bastards!!!
1 year ago
Michaela Boothe Chico, CA
It is 4/2 and I have been attempting to cancel services since 3/16. I have called and emailed several times. The cancellation process has been long and drawn out.
I have been trying to get a final balance due, if any, and have received four different answers as to what I owe.
I am being charged for unreturned equipment even though I requested shipping materials to return equipment and was told in an email that it would take 30-60 days to receive the shipping items.
I spoke to a customer service representative just now, who after hearing many various stories about his life, that he has a black belt, a mother with a green thumb, and a dog phobia, told me he could send the shipping materials in 7 business days.
I have to call customer service back again to find out a final amount due when I receive the return shipping information and boxes and wait for Dish to receive them back.
0 out of 10, I would not recommend service with Dish to even my worst enemy. This has been time
1 year ago
Deb Clarkesville, GA
They take away channels with no warning and no compensation for loosing them. They say it’s because the local contract has expired. How can a company not anticipate the contract expiration date and have ducks in a row to renew when the time comes. During our 18 months with dish we’ve lost NBC, ESPN (during football season!), and now ABC- for months. Unacceptable! Very poor management. Can’t wait until contract ends.
1 year ago
ron safare
I have been a dish network customer for almost a decade. When I was getting ready to move I put my service on hold. When I moved into my new home I called to cancel dish because I can get all the streaming services for much cheaper. they told me that I had signed a 2 yr contract and they had me on record accepting it. i explained to them that I would of never knowingly re-upped my contract especially since i was getting ready to move and that the deal I would of gotten would be running while i was on hold. i explained everything to them and they didn't care. I even let them know that at the very least I was misled, but once again they said there was nothing they could do and charged me over $300 termination fee. i asked could they at least reduce it since it was obviously not what i wanted to do and have been a loyal customer for over 9 years. they couldn't do anything. i am done with dish network for life. i will never do business with this company again.
1 year ago
Kevin Jarrell Trinity, NC
Been with Dish almost 2 years (22 months to be exact). After signing up initially they rolled out new equipment but I could “pay” to upgrade. Called to cancel several months ago due to increased cost and old equipment and was hit with the $20 a month to get out of contract mess. Finally got fiber internet in my neighborhood so after it was installed I called to cancel again. For a week, 2 hour wait times, others I know also canceling had same issue. Did the call back option last week and an hour later someone called only to route me to another extended wait - pointless. Finally waited 80 minutes today to be chastised about my time with dish. The rep started out excited and talkative but once I explained I wanted to cancel it was all downhill and down to business. So APPARENTLY you have to pay $20 to receive a cardboard box and mail the equipment back. 1 box per item so $40 for me. Nowhere to deliver or drop off equipment and no way around this. Total scam! Based on how many are on long wait times, lots jumping ship.
1 year ago
Twitch Clown Ontario, NY
Dish Network is horrible if you live anywhere that gets any kind of rain or snow. Service instantly dies and their customer service team says to just deal with it and watch DVR. No I pay for actual live TV service and they can't provide that if it isn't sunny outside. Don't waste your time or money with them. I have a small amount of snow...measly 3" of snow right now and service is out. They say it's a major weather event. No it's not! I live in the NE of the US. We always get snow. 3" isn't a major weather event. Noone at Dish seemed to care and when I said I want to cancel they said ok here is your termination fee. Nope!! Not going to happen. Maybe they should tell customers that if they could ever get snow falling maybe they shouldn't get Dish Network. Oh also if it rains or there is a breeze your service won't work either. Don't believe them when they say our service is great...and service is always restored quickly if it does go out...that's crap. Mine has been out all day due to a little snow! Save your money and get streaming services or cable
I'd give zero stars if I could.
They do have one amazing customer service girl...Ashley I think...sweet girl from Kentucky. She is great...the rest don't even care
1 year ago
Mark Faber Tullahoma, TN
If a "zero" rating was possible, that would be my more honest assessment.
Signed up for DISH because of $400 MC "rebate" and my perception DISH network would do more thorough one app searches.
My hopper went down, each and every time I used it, programming searches were more of an encumbrance than streaming, generally ease of use was more difficult. I called and cancelled offering to pay $186 to terminate contract. I immediately returned and received confirmation that all hardware had been received by DISH. Four Customer Service people all read me the same info from their sheets, refusing to either listen to my proposal or negotiate a contract settlement. DISH then proceeded to charge my Credit Card. DISH is NOT the way to go, folks. They have no idea of customer service in 2022. I'll now be spending every chance I get, in the future, to more fully explain my dissatisfaction with DISH, each and every chance i get, until the day I die.
1 year ago
C J Stanko Ellenton, FL
I've had Dish for the past few years at a second home.
When it works things are fine. To go from what Dish refers to as "vacation mode" to reactivating service again, you must call Dish service.
Thats where the nightmare begins. 20-30 on hold to talk to a real person.
I've just sold that property and I'm now trying to cancel my service. On hold 32 minutes than call disconnected.
Called again. This time ONLY 30 minute wait and got a real person. He verified my information than said he had to transfer me to the correct dept.
Another 15 minutes on hold to be told once more I had to be transferred once again. I got mad and hung up.
Looked up corporate office and called.
Same story there. Only offer the same number that gets you a 30 wait time.
Dish isn't worth the aggravation.
Can I give minus stars?
2 years ago
Melissa Currie Dublin, GA
I have been a dish customer for over 20 years. Never been late or missed a payment. We bundled our account with windstream 16 yrs ago. We ended up selling our 2nd home and unbundled. Windstream took out the entire dish bill but didn’t pay dish the full amount which they took out of my checking acct jun 2, I’ve been trying to get this straight but neither company will help or cares. You can’t speak to someone who actually knows something. I will be cutting the cord because no one will help me. My advice is don’t bundle and if you want to talk to someone who can fix or even attempt to try to fix a problem, dish is not your company. I’m done but they don’t care. It’s funny in the United States of America, businesses don’t care about paying long term customers. My question then is where are they getting their money? Subsidies from our taxes? I have never missed a payment windstream paid $83.18 on 6/23/22, I paid them $167.59 for dish on 6/2/22. Where is my $. I have the statement from the bank. To keep my service on I’ve paid dish a total of $391.04. For June and July. These numbers are wrong and their math is wrong. I’m done no more $ all because a human couldn’t help a customer. Good luck to anyone new who goes down this road!
2 years ago
Brian Gorby
I was a Dish Customer for over 20 years. We live rural and satellite TV was our only choice. The only internet was 3mb DSL over phone lines. We were finally able to get decent internet and decided to switch to streaming TV instead of satellite TV. When I called to cancel my service they tried to tell me that I was under contract for another year... I had been a customer for over 20 years and was perplexed as to how or why I would still be under contract. I was told it was because they had to replace my satellite reciever the previous year. Now this is we're I got really upset because I had been paying the extra money all of these years for equipment protection. They told me in order to cancel my service with them that I would have to buy out the remainder my contract which I did it cost me nearly $250. I did this instead of arguing with them because the person on the otherside was only stating that that they could do nothing to help you unless unless I payed. So I paired and I filed a formal complaint with the Better Business Bureau, it took over 6 months but I got my money back...
2 years ago Edited November 11, 2024
Maggie Thompson Nathalie, VA
We have been DISH users for nearly 10 years only because they are the only provider in our area. Not once during that time has the customer been first. They do not monitor the age of equipment and/or offer to replace before it dies. Our most current issue: primary box had fatal error meaning we can not record, pause, go back, go forward, can only watch prime time recordings from primary box, will have to re-enter all of our favorite recordings set up, and DISH will not expedite delivery of new box or provide a delivery date. The only positive I have to say about DISH is they have live chat so it is not necessary to speak to live person and listen to them read canned responses. Our bill continues to climb - is nearly $200/month with NO premium channels. They have never allowed a credit no matter how long ALL paid for services are not available. Our bill is set up for auto pay so they get their money on time no matter how poor the service is. My next correspondence is to the FCC and both my state and federal representatives.
2 years ago
Tami B Lacey, WA
I regret getting Dish, have only had it 3 months and nothing but problems!
On demand only works about half the time. If it does work, it often freezes constantly!
The Hopper needs reset at least once a week to function properly!
Their billing is crazy! I asked that a bill be mailed before service started. It took me 3 months to get a bill. Then they claimed I owed for a month I'd paid for!
Out of total frustration and risking no television, I paid the full amount to bring the account current!
I should not have a payment due until June 2nd. Somehow I suspect something will come up!
They also applied a service contract without my consent!
I'll be going back to Xfinity as soon as I can!
2 years ago
Debbie Wilson Minneapolis, MN
This company is an absolute ripoff. At the beginning of April I was moving to a new home and I looked into dish network. I set up installation which was to take place on April 9th. I moved on April 8th and that day I realized someone had stolen $1,500 out of my bag. I contacted all of the extra companies that were to be doing connection at my home that weekend. I contacted dish Network was guaranteed by a customer service representative that my install would be placed on hold and that I would not be charged any amount of money until I was ready for connection. The very next day, they took almost $170 out of my account. We are now at April 22nd and I'm still fighting to get my money back. By them removing money from my account unauthorized they also cost me to go in the negative in the bank account due to someone stealing my money and not having money in my account for them to take money. So now I have paid $70 and overdraft fees I'm still out the $170 they took from me and was told by a representative today they have exhausted all avenues and basically it doesn't look like I'm going to get my money back. I want everyone to be aware this company does not care about their customers or their potential customers all they care about is stealing your money.
2 years ago
Andrea Lee West New York, NJ
Do you like to watch things such as the Olympics? You WON'T GET TO with Dish Network! And, when you want to express your frustration for the lack of basic cable channels, they will suggest you do their dirty work and complain to TEGNA to demand that they give Dish a better deal for the channel, what kind of business asks their customers to go begging on their behalf, DISH network, that's who. Guess which other networks still allows you to watch NBC and won't have you calling other companies to complain on their behalf, Xfinity, Direct TV, etc.
This move should be the end of Dish, but they have their customers by contract and they play on that to the tune of >$400 if you wish to cancel to do something simple like watch the Olympics when you pay $100 a month for cable! GETTING DISH WAS THE WORST DECISION, I WILL DROP THEM IMMEDIATELY ONCE THE CANCELLATION FEES ARE SO HIGH, DON'T GET LIED TO, GO TO ANOTHER CABLE SERVICE.
2 years ago
Arpi A Watertown, MA
This provider has some clear dishonest and predatory practices.
I'd caution anyone -- especially those who are elderly -- to stay away from this provider. They falsified a contract, signing MY name below terms I never got the chance to see/review.
In short, I put my account "on freeze" for a few months while I traveled, and when I came back, was told I had to pay $35 MORE per month to get local channels. Local channels!
This fee was never disclosed, but apparently I signed a contract (I didn't), so, they get to do whatever they want. There was a missed opportunity when I put the account on hold to disclose/review these terms, but that didn't happen. They conveniently forgot to go over what would happen when I took my account off freeze.
Calling Dish TV to talk about their dishonest business model gets you nowhere -- especially if you talk with Nicole who didn't seem to see anything wrong with the above AND then hung up on me. Amazing. Keep preying on the elderly, guys. And keep signing contracts for them. Top-notch business.
2 years ago
Ryan Reid Santaquin, UT
I’ve been a DISH customer for over 6 years and am now completely disgusted with their service and respect for their “valued” customers. They don’t care, at all. They take away multiple channels, features, etc and in return want you to pay $20+ more a month. Like…. What?! That doesn’t make sense to ANYONE. I’m willing as a customer to pay exactly what I’ve been locked into for the last 2 years, even losing packages, channels, etc. But for you to charge me an extra $20 for LESS is insane. I also referred 2 family members to DISH within the last year and that still doesn’t help with honoring long time customers. For the past 3 months I’ve been on and off the phone with DISH trying to come to an agreement. They all told me call back there will be a better offer. The last one said call back at the beginning of the year and there will for sure be better offers. LIES! I called back and they were much worse. They lead you on. They lie, deceive, and are dishonest. DO NOT do business with them unless you like being lied to and disrespected. You would think that if they are offering you less in a package they would compensate you somehow instead of charging you wayyyy more saying that is their best “offer.” They lost my business and will lose my parents and in-laws business as well. BYE DISH!
2 years ago
