Despite its humble beginnings, today DISH is a Fortune 250 company that employs approximately 16,000 people in the United States and provides pay-TV service to more than 12 million subscribers throughout the country. DISH offers some of the highest quality programming and state-of-the-art technology.
Even with its commitment to consistently introducing the most innovative products, DISH strives to lead the industry by offering customers the best value — the same channels but at a better price.
2018 DISH Awards
Ranked #1 in Customer Satisfaction by JD Power
2018 Temkin Experience Ratings, Industry Leader in TV/Internet Service industry
CE Pro BEST Awards, DISH OnePoint
Residential Systems Best of Show – Hopper 3 with Google Assistant Integration
DISH offers customers four TV packages that provide hours of entertainment. Customers can choose their package based on their unique preferences. All packages come with a 2-year TV price guarantee, free HD for life, over 70 Sirius XM music channels, DISH Anywhere, and a free standard professional installation.
Additionally, each package comes with a Smart HD DVR and a free Voice Remote.
190 Channels: America’s Top 120
190+ Channels: America’s Top 120 Plus
240+ Channels: America’s Top 200
290+ Channels: America’s Top 250
Depending on the package, subscribers can enjoy upwards of 290 channels to choose from. Unlike some other satellite TV providers, DISH offers its services in all 50 states in the United States with 24/7 customer support. Although subscribers should be aware that all offers require credit qualification, 2-year commitment with an early termination fee, and eAutoPay.
With select packages, customers will receive a free 3 month trial of premium channels from SHOWTIME, STARZ, and Disney Movie Pack.
*After 3 months you will be billed $30 per month unless you call and cancel.
The Hopper 3, DISH’s award-winning Whole-Home HD DVR and secondary receivers allow customers to watch TV in any room in the house. Users can start watching a show in the living room and when they get tired can pause and resume the show once they’re in bed. Customers can also say goodbye to recording conflicts as DISH lets customers record 16 programs at once. Perhaps one of the most unique features from the Hopper 3 is the ability to watch four channels at once.
For customers with more than 2-3 TV’s in their home, DISH offers a small but powerful complimentary receiver, Joey. A Joey connects multiple TV’s in the home with the Hopper to help create what DISH calls a “whole-home entertainment experience.” The Joey has all the same benefits as the Hopper and can either be wired or wireless.
*All offers require credit qualification, 24-month commitment with early termination fee and eAutoPay. Prices include Hopper Duo for qualifying customers. The Hopper, Hopper with Sling or Hopper 3 is $5 per month or more. Upfront fees may apply based on your credit qualification
Unlike most service providers, DISH will mount the satellite dish and install the Whole-Home DVR system for free. The company is extremely transparent about what customers can expect on their installation day and what the installation includes.
Customers can expect their DISH technician to:
Because of the company’s focus on customer satisfaction, DISH has technical support agents standing by 24/7 to help troubleshoot, resolve issues, and get customers back to watching their favorite show. DISH has nine call centers located throughout the United States filled with customer service agents who are ready to help answer and resolve any questions.
DISH offers a voice remote that is compatible with the Google Assistant. Users can change channels, open apps, search for specific actors or shows, ask questions, and even manage daily tasks like adding food items to the shopping list. Other features include a remote locator, backlit keys, and the ability to personalize specific hotkeys.
DISH Protect ensures customers that if something goes wrong with their equipment, DISH has them covered. Customers can select from a Silver, Gold, or Platinum plan — depending on how much coverage they want. Here are the current pricing and coverage for the DISH Protect plans:
Silver: $9.99 per month
Gold: $12.99 per month (includes all features of the Silver plan)
Platinum: $24.99 per month (includes all Silver and Gold plan features)
*Not included in the 2-year price guarantee or advertised price (and subject to change)
*All packages, programming, features, and functionality are subject to change without notice. For business customers, additional monthly fees may apply. DISH Protect plans are not available to all DISH subscribers, please contact the company to determine whether you qualify
With all that DISH has to offer, customers may find themselves signing up for better equipment, more channels, and longer contracts. Although fees are standard throughout the industry, customers should be aware of what’s being added to their bill. Here’s a list of some of the current DISH Network fees that customers may come across:
Billing Transaction Fees
Early Termination (prorated per month remaining in the commitment)
*2-year commitment: Early termination fee of $20 per month for the number of remaining months applies if you cancel early
Unreturned TV Equipment
*Actual amounts may vary based on when your account was created or applicable services were added.
While DISH does not offer NFL Sunday Ticket, customers can get the Multi-Sports Pack which includes the NFL Network and the NFL RedZone.
As many customers have noticed, a satellite dish is affected by the weather. Storms, clouds, and snow will all mess with the TV signal. While this isn’t a problem for cable TV, DISH customers should be prepared to deal with this. However, customers can still watch their DVR recordings during short-term outages.
Call our recommended rep over at DISH below.
DISH TV is an inferior product. They lie went selling their product. They do not stand behind their product. They sent a service Tech., the Tech agrees the picture quality is poor to your face then writes in note picture good equipment set-up correctly. Along with other lies, like offer to move satellite location, however customer refused. Corporate will not let you out of contract, stating picture quality is not a reason to terminate contract. They claim the service Tech. Has no reason to lie in his notes. Bad people working for a bad company. They are scamming the public. Government needs to investigate. Steer clear!
I have had several complaints with dish. I have tried to call in and get some help. NO BODY there knows anything. They made me book a service tech so he could tell me what I already knew. Dish sucks. And Tony from customer service, I hope you never answer another one of my calls. Canyon wait for Direct TV to get good program for sign ups, cause I'm out
Greed in the US is alive & well, case in point because of the dispute between Dish & Fox we missed the 49er playoff game. This is ridiculous, what next no Super Bowl ? The biggest 1 day sporting event in the "WORLD"!!!! Being a retired professional it seems to me that the heads of these companies could negotiate while still providing service to it's PAYING customers. These CEO's must have gotten they're respective degrees from the back of TV guide, if they're old enough to remember that.It won't break the bank, but I for one will take my money elsewhere!!!! R. Elliott
Way too expensive. In the last few years they are always in disagreements with broadcast networks and the best channels are removed. Instead of finding replacements they set up channels like wild west scene scape which is a continuous loop of an animated landscape that is about 5 minutes long. They also have two separate ones of fireplaces burning. Don't waste your money.
Dish offers a generally good variety of movies available for purchase that can be recorded. HOWEVER, in some cases, they limit the amount of time one has to watch the movie. And, once one begins watching, there is only a 24-hour window to finish watching. Once the time limits are reached, the program can no longer be viewed. Yes, this is annoying, but moreover, it's unfair. The price for the limited access movie is the same price as a movie that is fully available. At $5.99 a recording, one should be able to watch the movie at leisure. A fairer way might be limiting viewing to a single time. Or, if Dish wants to limit the time of availability, lower the price and give the viewer a choice in the matter.
I used to prefer Dish. Not anymore. These last couple years since we went back to Dish, has been beyond frustrating. A few weeks ago, Dish contacted me and said they saw how it goes out quite often. YOU sent technician to my home and he found whomever installed it had used the original cables, and didn't bother putting in new ones for Dish service. So the technician ran all new cables. NOW, it STILL goes out 3 to 4 times a week. I am stuck in bed, yet these "technicianover the phone want me to go to the livingroom and restart this or unplug this HOPPER, because my "JOEY" keeps losing connectivity. 4:30 in the orning, and of course you're not open, and the people who are there, want me to keep running around my house. Without a doubt, the WORST service and equipment ever. I blew up at the poor guy tonight, who once again wants me to go to the Hopper, and to him I apologize, I realize it isn't his fault he works for such a crummy company. I would like to cancel my Dish service, AFTER someone who knows something about this Hopper and Joey calls me back. I will gladly bring the Hopper and Joeys and throw them through someones window. Maybe then, they might actually work.
I used Dish when I was living with my parents from my younger years all the way until I was out of college. Channel selections were great and the service was fast and reliable.
I wouldn’t really use this because they don’t have the best channels and it costs a bit
The company get you to commit and then gradually raises the price until you're paying more than double. Changed as soon as contract was up
Finally cut the cord on satellite tv! After the first 3 months, the price kept going up, and we weren’t watching half of the channels anyways. The few channels we did watch were not gonna be offered on dish any longer. Easy decision, really. Streaming is the way to go!
I was a dish customer for many years. The service was always good but the bill kept increasing over the years and no one could ever explain exactly why. You will get a good introductory rate and then it will gradually go up over time. Also, they will get into yearly disputes with local ABC, CBS, and NBC affiliates and you will lose them for a time (usually when there is a game on you want to watch).
the last time i had dish it was like 2009 and i was always able to watch disney channel with ease!
Left DISH network and couldnt be happier. Monthly cost was getting too expensive, especially when you consider the programming options. They are so focussed on getting new clients that they forgot to take care of existing ones.
January 5, 2020 I decided to try Dish because it was suppose to be more economical I was told by the rep. I wish I would have read other reviews because it would have helped. They do not make you aware that there is no trial period. I'm convinced that this is how they are staying in business. No 14 day trial period for cancelling the service if they don't meet their claims. I did not like the service at all. It was very unorganized and not user friendly in any way. I do not like having such a hard time finding shows in clusters of blocks that made no sense. And not knowing clearly what I'm being charged for as far as movies, and what I'm not. The only thing cheap about it is the format, programming, and service. I went back to DirecTV. My bill wasn't as much and the service is excellent in comparison, and actually way more affordable. I'll never switch again. I've never had problems with DirecTV's service and it's so much more user friendly and organized. The equipment also is like night and day. DirecTV's equipment is top notch quality, while Dish's looks like cheap plastic. Dish looses signal the first sight of rain or bad weather. I've never had that problem with Direct TV unless a major storm that has the lights out as well. When I called to cancel Dish, I was treated badly and told I would be charged over $500 for having the service less than a month. Then they claimed I had it over a month, which was not true. They withheld $480 from my account unauthorized and not informed, though I had tried to comply by calling 2 times to request boxes for equipment that I had not received. I've disputed charges with my bank and feel the privacy of my account information has been compromised with no warning they were taking it from my account. I will never use this service again and would not recommend that anyone else does. Very low quality equipment, very low customer service to get answers and help, and conditions that very much take advantage of their customers. I'm writing this review on the DirecTV reviews as well. Russellville, AR. Very Unsatisfied Customer.
I havent been a huge fan of dish. It came with my apartment package and honestly, I spend more time on netflix and other competitors because there is more content that I actually want to watch.
I left direct tv because they were more expensive. I have had dish less then 2 hrs. First dish told me I got the best deal for the 120 (190) channels however I just seen on the internet 59.99 for 2yrs, my best deal is 81.00 a mo. So that was a lie. The big thing for me is that I also was told that I could add my cabin once dish was installed at my house. It was installed this morning. I call several dish numbers to only get the runaround. I was transferred 4 times on the chat, the first call 4 times and this last time I just gave up after 3 time and on hold for the 4th transfer. They want me to have a second account for our cabin. I was not told that and I will not do that. I was told to call to have dish installed at the cabin once it was installed at my home. I can not get anyone to help me. I do not know how you say your customer service is rated the top. Direct TV is much easier to deal with. I am so very disappointed at the misleading of your sales people and your customer service. No one should ever be transferred 10 times and still not have any results. I wish I would have stayed with direct!
I have had the most unsatisfactory experience with Dish Network. I have been a Dish customer for many years. 13 months ago, Dish contacted me and offered to upgrade the equipment. The new equipment was comprised of a hopper and 2 joeys to serve 3 TVs. The sales rep offered a discounted service at $34.01/mo for a period of 12 months and said that his system would not allow him to offer the promotion for a longer period. He also suggested that I call back in 12 months to get an automatic extension for an additional 12 months. After 12 months, the monthly subscription suddenly jumped to $69.01. I called Dish and asked the customer service rep to honor the sales rep's promise. He flatly refused stating that there was no such note in the system and that he would train that sales rep to not repeat such a mistake. Customer service rep made no effort to help me. So, I told him to cancel the service at which point he said that I must pay a termination fee of $220. This is egregious and I find this to be a very customer unfriendly organization. I have refused to pay the termination fee on the basis that they failed to keep their promise. Stay away from Dish. They are not nice people.
Dish has been too cheap to negotiate with HBO for reasonable packages. They say go to streaming (if u have hi speed internet) connection for $15/mo. vs. the $10 they charged! These guys are GREEDY- DO NOT USE THEM!
Lots of cons. I've been with dish a year now and still very confusing to use the network. Keeps recording everything automatically and can never find live tv. And thats only part if it. This network completely has a mind of its own and it gets very frustrating. When i call anyone on phone they barley speak English and are rude and misguiding. . Im trapped because they won't let me cancel without taking as much money as they can from me. Oh and they didn't mention i had to have wifi to have their service and they make you use their wifi company they have a contract with which is slow and expensive
My wife and I have had Dish for well over a year. How in the WORLD is it possible to have ALL those channels with NOTHING to watch? It is absolutely amazing to me that so much of the content is "commercialized" crap, i.e., advertisements to buy things; then a definite lack of "meat and potatoes" things people really want to watch. Movies are played and repeated over and over. Overall, good reception with little, if any, issues getting the signal, BUT again, what is the use of having all these channels available is most of it is GARBAGE?
Have been a Dish customer for 18 years. Called to them I have not yet received my bill due on the 29 th. Today is the 23th. They told it was the post office in my town that was holding back my bill. ???? Funny, I get all my other bills.
DISH TV is a great satellite TV company! Everything has run smoothly and the customer service is very nice!
I had Dish services in South Carolina my family had to move to New Mexico for medical reasons and we searched for a place to live and the only affordable apartment complex didn’t accept any satellite dishes anymore. So I’m stuck paying their ridiculous cancellation fee they won’t agree on a payment plan which I have tried on numerous occasions to arrange payment plans they of course refuse to accept. Threatening me every day with collections either way I will pay the fee in installments so I’ll just pay collections since Dish doesn’t want their money. This company is the worst to come to an agreement plus this whole situation wasn’t my fault. I have never once told them I wasn’t going to pay! I hate these people!
Been a dish customer for many years. In todays market, they want to charge me $134 for my service. I watch about 10 channels and not that often. Moving to Netflix, Amazon and Hulu. Done with dish
Customer service is not the best . I talked to a supervisor and still the same results complaining about them shutting my service off early and it was paid for my fox channel has been cancelled and they tell me I get 3 dollar credit ,no that’s a breech of our contract (Customer Service) it was never in your contract ...so as a customer if we cancel we get penalized, But if they cancel it’s ok.
Im writing review about Dish Go. BEWARE !!! They offer gift cards if you get cable , wifi,and home phone and then cheat you out of them. When you ask to speak to supervisor they get rude and say you cant. One will contact you in 48 hours. Seriously there is no supervisor where they work. 48 Hours. Are they getting that many complaints it takes 48 hours to get back to you. Well i havent heard from them yet. Trying to go threw corporate in colorado as of now. Never choose dish go. Sorry bunch of people if you ask me. If you want Dish service go directly to Dish and by pass the liers at dish go
I've used vairous satellite companies, but Dish was my favorite because I didn't have any problems and they were the best priced!
Service was great just don't like the equipment mounted to the house and issues when it would snow it wouldn't work.
Dish is decent for TV service. The tv interface is still pretty outdated looking. Chanel and price wise you get more for your money i think with dish. Unfortunately it is more price friendly to have streaming services these days than regular tv.
Over priced, additionally cable tv is chalk full of advertisements and setup and cancel services are a nightmare.
"universal" remotes operate functions on tv but the navigation arrows dont work. Absolutely pathetic design. How does it operate tv functions but wont scroll through the options? Very POOR design. As a matter-of-fact its the dumbest thing I have ever experienced with any technology . Please stop calling them universal if they arent.
Dish performed a system upgrade mid 2017. This system upgrade rendered my cable boxes (leased equipment mind you) inoperable. After 6 months of weekly calls dish sent a tech out. The tech was at my home for 5 minutes, laughed and said "You need all new equipment because of our system upgrades." I said ok let's make it happen. The new equipment fixed my inoperable service and they gave me 3 months worth of bill credit for all the inconvenience. All was good. Fast forward a year. Tonight I called Dish to cancel not renew my service at the end of my contract on 12/9/18. The customer service member out of Tulsa tells me I have a year left on my contract... What do you mean I have a year left?!?! Apparently when Dish replaced THEIR faulty equipment (that they charges me $20 a month for) they renewed my contract. So I just got hit with a $240 disconnect fee. At the end of my ordeal tonight the supervisor in Tulsa asked if there was anything else they could do. Dish, I request you use lube next time! Stay away from these shysters!!!
We have had Dish Outdoors for about 3 years. In July we re-activated for 2 months while on the road. We paid extra for "local" channels. When we tuned in, 3 local channels were not available. These are the ones we were interested in, not the other supposedly "local" channels provided. I complained. The Dish rep I chatted with did not know about the month-to-month plan and said that there would be no rebate because my service was disconnected and signed off. I found out that the dispute with Meredith Corp and Fox PRE-DATED our sign-up for local channels. Dish sold it anyway. Complaints to the FCC and the AZ Atty General produced a snotty phone call from the Dish head office. Head office guy said that Dish could not guarantee that a subscriber would get what they paid for because Dish may not be able to get a channel. HUH? He went on to suggest that I should have asked what "local" channels I would get before agreeing to pay for them. CONCLUSION: DISH CUSTOMERS ARE EXPECTED TO PROVIDE QUALITY OF SERVICE CONTROL FOR DISH! Watch them closely.
We used Dish for changed because their quality was unreliable. Additionally, they raised prices fairly regularly which was discouraging. Customer service was "okay" but nothing noteworthy.
I used Dish one year and ended up taking down their equipment and going with a different company. We had a lot of days when we could not get service.
Both Dish and Direct are beyond corrupted. My Dish cable just stopped working one day. I did nothing to cause it. But just as with Direct TV, they want to charge like $90 or more to send a tech to your house to fix THEIR equipment. Of course you could simply pay $10/mo. so you'd pay nothing for a tech. I just want a deal where I pay a monthly fee, duh, and they provide me with the service. yeah, if I break it, I buy it, otherwise it should be THEIR responsibility. We have a contract. When I had Direct, both my remotes stopped working and they wanted ME to buy new ones for $25/ea. Again, I did nothing wrong.
Dish charges way too much for way too little. The channel selection is very small and not worth the amount they charge.
I love DISH Network and the channels they provide, I will be a life long customer.
Only have Dish for 7 days and in 8 more days they are going to charge me for a whole month of service..... when I called, they said this is how it is ! What a terrible mistake I have done, already hate them.
It's ok, but it doesn't have a lot on demand. The voice remote is fine, but it doesn't seem to work as well as Comcast. Depending on what you get, it can get costly too.
We had a great experience with dish but switched over to comcast because they offered a bundle package where we could combine our internet and cable TV. It was cheaper than dish. Overall the customer service was great and it as easy to use.
Too expensive and many of the channels I don't even want. But to get a few channels I have to upgrade to see them. I need to upgrade my hardware as it is outdated but it will be hard to redo my system.
Just cancelled my service after 2 months of service. I prefer to pay the required $476 fee than to do business with a dishonest business. Dish Network sent me a mailer offering a $100 dollar Visa card to become a new customer. They said it would take 6 to 8 weeks for me to get the card. After talking to them two months later, their management called me a liar. They said that the offer had expired and I was not telling them the truth. They are a business that does false advertisement to get customers. This experience has been horrible and distressful to me and my family. Today is November 21, 2019 one week before Thanksgiving. Hope they can enjoy stealing our money. We will never do business with them again.
I have been a dish network customer for 20 years but since july dish network kicked fox regional sports networks off their service and yet they do not care about their customers at all i keep demanding them to bring back the channel but all they are saying is fox regional is to blame for blackout stay away from this company as they lie to their customers so a deal would not be made if you want fox regional go to directv spectrum or hulu but stay away from those dish network clowns
Dish in my opinion has the best technology but like almost all other providers, after their promotional rates expire, you pay way too much.
I like dish because they offer a lot of different sport channel options for people who have out of town sports fandoms!
Terrible company, we have been loyal customer for over 15 years. Paid our bill on time, never late. Tried to cancel they told me that they would pause my service, call back in 3 months so I did 3 months later. They said, you are such a loyal customer we will wave the charges and put it on pause. Then I get a bill, 164.00 They had reconnected our service and they discontinued it for lack of payment. I said, I never, never, recieved any notice asked them what the mailing address was. They said, the correct one. But said, it was returned for 3 months straight. So then I asked if they had tried to call or get a hold of me another way. Johanna said, well that is not our job, that is the job of the collection department. There is nothing I can do for you... TERRIBLE, TERRIBLE customer service. I will also put this on all my social media, facebook, twitter, instagram etc. I will let as many people I can know not to use Dish Network fraudulent, lying people.
Spencer Morris (Logan)
Have loved Dish in the past--- loved to be able to take TV with me. nuy got too expensive
Worst TV provider I have every had. Many channels are blacked out because of contract issues with channel providers. Missed the better part of the Atlanta Braves baseball season because of contract disputes. Seems to happen every year or so with this service on numerous channels. Remote and guide interface are difficult and convoluted. Service is unreliable not to mention satellite goes out with weather. Terrible customer service.
My parents are senior citizens recently bought a new tv with hd all the bells and whistles last yr they upgraded dish reciever its hd and all that but they didnt change the dish itself its not capable of this WHY what a con my father called yest to get the dish changed and dish network said only if you agree to a 2yr contract WHAT it should have been installed with the new reciever a yr ago you guys are crooked as can be i have told many friends and family there done with dish wtg guys you jumped right on board with the rotten companies out to screw seniors over awsome