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DISH

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8.4

Overall Score

LAST UPDATED: March 13th, 2024

Despite its humble beginnings, today DISH is a Fortune 250 company that employs approximately 16,000 people in the United States and provides pay-TV service to more than 12 million subscribers throughout the country. DISH offers some of the highest quality programming and state-of-the-art technology.

Even with its commitment to consistently introducing the most innovative products, DISH strives to lead the industry by offering customers the best value — the same channels but at a better price

This DISH TV review will discuss the good, the bad, and the bottom line for DISH TV as a Satellite TV provider.

2018 DISH Awards

Ranked #1 in Customer Satisfaction by JD Power

2018 Temkin Experience Ratings, Industry Leader in TV/Internet Service industry

CE Pro BEST Awards, DISH OnePoint

Residential Systems Best of Show – Hopper 3 with Google Assistant Integration

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The Good

  • DISH TV Packages
  • DISH High-Speed Internet Add-Ons
  • Whole-Home HD DVR 
  • Free Professional Standard Installation
  • 24/7 Customer Service
  • Voice Remote with the Google Assistant
  • DISH Protect

DISH TV Packages

DISH network offers customers four TV packages that provide hours of entertainment. Customers can choose their package based on their unique preferences. Whether looking for sports channels, HD channels, Live TV, etc., DISH TV packages provide options for you. Each DISH TV package comes with a 2-year TV price guarantee, free HD for life, over 70 Sirius XM music channels, DISH Anywhere, and a free standard professional installation.

Additionally, each package comes with a Smart HD DVR and a free Voice Remote. For specific channel lineup, you can find more information on DISH's website.

190  TV Channels: America’s Top 120

  • $59.99 per month with a 2-year contract
  • Notable: ESPN, USA, CMT, Disney Channel, E!
  • Local Channels
  • Over 28,000 free On Demand Titles

190+ TV Channels: America’s Top 120 Plus

  • $74.99 per month with a 2-year contract
  • Notable Channels: SEC Network, Big Ten Network, Pac-12 Network, NFL Network, and Regional Sports Included
  • ESPN and Local Channels
  • Over 28,000 free On Demand Titles

240+ TV Channels: America’s Top 200

  • $84.99 per month with a 2-year contract
  • Notable Channels: MLB Network, NBA Network, NHL Network, and the Golf Channel
  • Additional Top Channels: Hallmark, Disney, XD, Bravo, A&E, and Sundance
  • ESPN, Local Channels, and Regional Sports
  • Over 35,000 free On Demand Titles

290+ TV Channels: America’s Top 250

  • $94.99 per month with a 2-year contract
  • All of America’s Top 200 plus 17 movie channels: Turner Classic Movies, STARZ Encore Channels, The Movie Channel, and more
  • ESPN, Local Channels, NFL Network, and Regional Sports
  • Over 36,000 free On Demand Titles

Depending on the package, subscribers can enjoy upwards of 290 channels to choose from. Unlike some other satellite TV providers, DISH offers its services in all 50 states in the United States with 24/7 customer support. Although subscribers should be aware that all offers require credit qualification, 2-year commitment with an early termination fee, and eAutoPay.

With select packages, customers will receive a free 3 month trial of premium channels from SHOWTIME, STARZ, and Disney Movie Pack.

*After 3 months you will be billed $30 per month unless you call and cancel. 

DISH High-Speed Internet Add-Ons

One of the advantages of investing in DISH TV is the additional discounts that you will receive when you bundle your service with other services offered by DISH. For those that add high-speed internet to their DISH TV plans, pricing can start as low as $20 per month. This high-speed internet service will provide speed for surfing, streaming, and gaming.

*Internet services and pricing are subject to availability and some restrictions apply. For more information, it would be advantageous to speak with DISH customer service representative

Whole-Home HD DVR 

The Hopper 3, DISH’s award-winning Whole-Home HD DVR and secondary receivers allow customers to watch TV in any room in the house. Users can start watching a show in the living room and when they get tired can pause and resume the show once they’re in bed. Customers can also say goodbye to recording conflicts as DISH lets customers record 16 programs at once. Perhaps one of the most unique features from the Hopper 3 is the ability to watch four channels at once.

For customers with more than 2-3 TV’s in their home, DISH offers a small but powerful complimentary receiver, Joey. A Joey connects multiple TV’s in the home with the Hopper to help create what DISH calls a “whole-home entertainment experience.” The Joey has all the same benefits as the Hopper and can either be wired or wireless.

*All offers require credit qualification, 24-month commitment with early termination fee and eAutoPay. Prices include Hopper Duo for qualifying customers. The Hopper, Hopper with Sling or Hopper 3 is $5 per month or more. Upfront fees may apply based on your credit qualification

Free Professional Standard Installation

Unlike most service providers, DISH will mount the satellite dish and install the Whole-Home DVR system for free. The company is extremely transparent about what customers can expect on their installation day and what the installation includes.

Customers can expect their DISH technician to:

  • Conduct a site survey and provide recommendations to where the satellite dish should be placed
  • Assemble and mount the satellite dish
  • Install DISH receivers (Hopper, Joey, etc.) for each television included in the service, in up to 6 rooms
  • Program DISH remotes to work with the TV and DISH Receiver
  • Answer any questions
  • Provide prompt and courteous service

24/7 Customer Service

Because of the company’s focus on customer satisfaction, DISH has technical support agents standing by 24/7 to help troubleshoot, resolve issues, and get customers back to watching their favorite show. DISH has nine call centers located throughout the United States filled with customer service agents who are ready to help answer and resolve any questions.

Voice Remote with the Google Assistant

DISH offers a voice remote that is compatible with the Google Assistant. This has been done by integrating the smart assistant directly into each DISH set-top box. Users can change channels, open apps, search for specific actors or shows, ask questions, and even manage daily tasks like adding food items to the shopping list. Other features include a remote locator, backlit keys, and the ability to personalize specific hotkeys.  

DISH Protect

DISH Protect ensures customers that if something goes wrong with their equipment, DISH has them covered. Customers can select from a Silver, Gold, or Platinum plan — depending on how much coverage they want. Here are the current pricing and coverage for the DISH Protect plans:

Silver: $9.99 per month

  • $0 Technician Visits (regular cost $95)
  • Advanced Agent Access
  • First Appointment of the Day
  • Joeys at No Upfront Cost
  • 10% Smart Home Services Discount
  • Free Shipping on Replacement Equipment
  • Identity Recovery

Gold: $12.99 per month (includes all features of the Silver plan)

  • Identity Protection
  • Cybersecurity and Anti-Virus
  • Real-Time Tech Support

Platinum: $24.99 per month (includes all Silver and Gold plan features)

  • Whole-Home Device Protection

*Not included in the 2-year price guarantee or advertised price (and subject to change) 

*All packages, programming, features, and functionality are subject to change without notice. For business customers, additional monthly fees may apply. DISH Protect plans are not available to all DISH subscribers, please contact the company to determine whether you qualify 

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The Bad

  • Additional Fees
  • Does Not Offer NFL Sunday Ticket
  • Weather Conditions Can Affect The Signal

Additional Fees

With all that DISH has to offer, customers may find themselves signing up for better equipment, more channels, and longer contracts. Although fees are standard throughout the industry, customers should be aware of what’s being added to their bill. Here’s a list of some of the current DISH Network fees that customers may come across:

DVR Service

  • Hopper or ViP: $15 per month
  • 922: $10 per month

Receivers

  • Hopper 3, Hopper with Sling, or Hopper: $15 per month
  • Super Joey: $10 per month
  • 4K Joey, Wired Joey, or Wireless Joey: $7 per month
  • Wally: $7 per month

Billing Transaction Fees

  • Late Payment: $10 
  • Returned Check/Electronic Funds Transfer: $20 
  • Payment Extention: $15 

Appointment Fees

  • Standard Technician Visit (with DISH Protect): $0
  • Standard Technician Visit (without DISH Protect): $95
  • Custom Work Install: $50

Shipping Fees

  • Standard (with DISH Protect): $0
  • Standard (without DISH Protect): $15
  • Expedited (with DISH Protect): $20
  • Expedited (without DISH Protect): $35
  • Empty Boxes for Equipment Return: $15

Cancellation Fees

Early Termination (prorated per month remaining in the commitment)

  • DISH’n It Up: $480
  • dishNET Satellite: $420
  • dishNET Wireline: $240
  • New Customer: $480
  • Preferred Customer Offer: $240

*2-year commitment: Early termination fee of $20 per month for the number of remaining months applies if you cancel early

Unreturned TV Equipment

  • Hopper 3: $350
  • Hopper with Sling: $300
  • Hopper: $50
  • Hopper Duo: $250
  • 4K Joey: $50
  • Super Joey: $100
  • Wired Joey: $50
  • Wireless Joey: $25
  • Wally: $50
  • LNB: $49
  • SmartCard: $50

*Actual amounts may vary based on when your account was created or applicable services were added.

Does Not Offer NFL Sunday Ticket

While DISH does not offer NFL Sunday Ticket, customers/sports fans can get the Multi-Sports Pack which includes the NFL Network and the NFL RedZone.

Weather Conditions Can Affect The Signal

As many customers have noticed, a satellite dish is affected by the weather. Storms, clouds, and snow will all mess with the TV signal. While this isn’t a problem for cable TV, DISH customers should be prepared to deal with this. However, customers can still watch their DVR recordings during short-term outages.

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The Bottom Line

Customers who want all the bells and whistles from their TV provider should definitely look into DISH. The company offers reasonably priced TV packages — each with a great channel lineup and a 2-year price guarantee — 24/7 live and award-winning customer service, the industry’s most advanced DVR system, and the ability to watch and record shows on a mobile device with the app. As far as getting your money’s worth with DISH there are plenty of options.

Customers should be aware of all DISH’s current network fees. However, the company is transparent about all its fees and customers can easily find them on the website.

DISH doesn't offer NFL Sunday Ticket. However, if this isn’t a deal-breaker, then DISH is an excellent choice.

We recommend customers call or visit the site to see what offers and promotions DISH has to offer.

*Terms and Conditions Apply

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Star Rating

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2.4

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993 Reviews

Review Breakdown

5 grade

24%

4 grade

21%

3 grade

13%

2 grade

10%

1 grade

32%

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Phill Pomona, CA

Dish is really good when you have no trees or other houses around you to interfere with the signal. It's awful when it rains too, because the signal might go out as well. Satellite internet is good, but can also be hung up by signal. Wen everything does work, it has a clear picture and no lag or latency. Customer service is also really easy to work with.

1 week ago Edited March 11, 2024

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Drew Katonak Centralia, WA

I love Dish Network for TV services I was recommend by my sweet and caring loving best friend ever Elisabeth S she is so smart 🤓 she said Drewsky I heard you need my help with tv services yeah it's was Hurricane Harley I have no TV until 3 days with Spectrum she said get Dish they are the best tv ever I love them I call them they said yes we can they set up me and my mom 3 mins I love you Dish Network

2 months ago

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Barbara Tegge South Jordan, UT

A Dish rep came to my home uninvited in September. She saw the offer that I had received in the mail to switch to Dish and receive a $500.00 prepaid Master card. I told her that I wanted to keep the same programs that I had with Direct TV. She took all my information and said it would be installed on Saturday morning. Well, Saturday came and by late afternoon no installer. I called the rep and her boss called me back saying that another installer would be out. All was good until I tried to set up my dish account. Figuring that if I went to the Dish retailer things would get straightened out but to no avail. He called the rep to see why and was hung up on! When I was finally able to get signed in I found that my name, phone number, and email, and programing was all listed wrong. Now after 5 months, I am still getting the runaround as to getting the $500.00 prepaid card stating that it was set up by rep as a transfer from Direct TV which would only get $300.00. My point is their rep did everything wrong including the Master Card info so why should I be denied the offer. I have had nothing but the run around with this and Dish is doing nothing to fix the problem. So beware of offers and reps from Dish!!!

2 months ago

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Review Source

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Christopher Ryan Winter Park, FL

I’ve been using DISH satellite for over nine months now and their subscription bundle and network services are so good and affordable i will highly recommend it for family and friends

1 month ago

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Review Source

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Fred

It offers high quality programmes for life

5 days ago

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Jeri Bryant

I would not have left them if my man didnt already have his own. I really enjoyed what they offer. for 50bucks a month for 2 tv setups that doesnt change is great. They didnt have issues like dish did before I switch to Dish.

5 months ago

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Ben B St Louis, MO

Dish Network had a promo to switch from Directv and they will give me 3 $300 debit mastercard. On top of having bad service I also called them almost every month for 8 months asking where’s a my gift card and they all play games with you. Worst company in USA.

1 month ago

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Edith Fields Little Rock, AR

I liked the service only problem was having to put the dish on the house and won't work good if there are a lot of trees

1 month ago

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Wendy Ostgaard Lyons, CO

Bait and Switch Dish is a dishonest company that practices bait and switch pricing. I called to renew my contract, and had a firm price guarantee for the next two years (not 3), which was done on a recorded line. When I got the bill the price was raised $10 more per month than agreed on. I have called repeatedly and asked that they replay the recording and give me the agreed upon price. After 8 wks of arguing they will do nothing but submit a ticket, which they never respond to. I am switching to direct TV. Date of experience: October 31, 2023

2 months ago

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Rainebow Dallas, TX

If I could give them negative stars I would. Horrible customer service and do not honor thier warranties. DO NOT BUY ANYTHING FROM DISH OUTDOORS! I had a king pro satellite for 4 months and then it no longer worked. After hours with tech support, it was indicated it was a faulty satellite. It is under warranty and I was transferred and given multiple numbers and still never able to contact a person about a replacement. They have not been able to help me and the warranty is useless. If I could give them negative stars I would. They refuse to help in any way and refuse to honor warranties and send you to a third party (PACE) that goes to voicemail and never returns your call. Have never been able to get my equipment replaced and only worked for a few months. I have filed complaints with BBB and FCC. I am very disappointed with customer service as well as the company.

3 months ago

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Sockergirl888 Villa Park, CA

The service was okay in the sense that it didn't freeze up too often but it did freeze up and then what really upset me was I had my account set up for automatic payment monthly and for some reason one month they did not take it out so when I noticed and I called a few days later they said that okay we can go and make the payment almost double of what I was paying, I said well no that's not how much it's only this much and they informed me that because I had missed a payment (I forgot what they called it but it was similar to this...) always on time discount was now not valid. To which I said, but I didn't miss a payment I have my ACH set up in the money is and was in there your automated system or whoever does your monthly billing missed it. And I when I went I had to get a manager and they still said that it is now in the computer system that I missed one and they couldn't do anything about it and I find that very ridiculous so they lost a customer because it was their fault not mine and I'm not paying double for their screw up.

3 months ago

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Russ Hamstring Lake Havasu City, AZ

We've been using Dish for a great many years now and the channel choices and service are excellent. We have never once had an outage and I recommend Dish to anyone. If you ever have a hardware issue, they are quick to help.

6 months ago

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Edgar Hernandez Tampa, FL

BEWARE !!!!!Tried to cancel and was sent to customer service outside of USA, in order to try to keep me they gave me a monetary credit so I would not cancel after finally cancelling after a couple of months trying I get final Bill and I paid it online on their website. well the following month after I turn in their equipment I get another bill. So I was told that "maybe I hit a restart service button when i paid final bill" So they supposedly took care of it and was told everything was final. WELL LO AND BEHOLD I GET ANOTHER BILL FOR $47.66 BECAUSE THAT WAS BILL FOR SEVEN DAYS BECAUSE THAT WAS THE DIFFERENCE BECAUSE " I PROBABLY HAD HIT THAT BUTTON TO RESTART SERVICE. SO GO FIGURE. With service like that it will be a cold day in you know where before i sign up again.iF YOU CANCEL AND THEY ARE SO NICE. BEWARE WISH THIS HAD ZERO STARS

4 months ago

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LaDonna Pauley Houston, TX

I have been with Dish for 20 years. There are times local channels are not available. I got frustrated and they placed an antenna on my house so I can get all local channels.. I did speak to them about all these low rates for new users. I think that loyal customers should get good rates. They lowered my bill for a year! Great people!

6 months ago

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Robert Horn II Pahrump, NV

I had Dish for my TV service for a number of years when living in Florida. The service and programming was good. The only downside for me was the loss of service during a thunderstorm. In Florida that occurs frequently. Other than that one complaint, the service is good.

7 months ago

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Jeremy Summa Inverness, FL

I have used dish since 2004 and the ever expanding technology is amazing hand down above any other satellite or cable service. You can’t beat the Dvr. The price point is dependent on your package choice. I highly suggest you get dish over other companies.

9 months ago

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Lisa Burrup Riverton, UT

I have been a dish customer for over 10 years. My favorite features of their services is the primetime anytime and the commercial auto skip feature. So great to not worry about missing my favorite shows or missing when a new show starts. I also like the app, however it is a little buggy and doesn’t always work very well. The price is higher than I would like to pay, but I really don’t know what I would do without it.

3 years ago

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Eddie Rios Ogden, UT

Dish Network equals quality programming at a great cost. Several sports packages only available through Dish. And while competitors offer wild discounts to snag customers, they generally are more expensive in the long run, making Dish the better value overall. Stability in price, great customer support and good solid equipment make it hard to ever consider anyone other than Dish.

4 years ago

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Rob Malta, OH

Overall, I'm quite impressed with DISH. Except during bad weather, reception is excellent. The only reason for not rating DISH with 5 stars is because of their programming and how it is presented. For example, I subscribe to the second most expensive lineup because there is ONE SINGLE program my wife likes. With that lineup comes several programs I would NEVER watch, and in my opinion, the cost is therefore too high for the content I do watch. I think DISH knows the most popular programs and creates their lineups accordingly to assure they maximize their income by manipulating them with certain favorable criteria for themselves. On the more positive side, the Hopper 3 is a technical advance for subscribers that's truly a boon. I can't say enough about the thorough control the Hopper provides to users. There are so many features they are significantly too numerous to mention. Suffice it to say that the Hopper is a superior control that adds tremendous advantages to a DISH viewer's viewing enjoyment! I only wish DISH and their competitors would develop true a la carte viewing lineups. That would be icing on the cake for DISH viewers, and potentially be a significant cost effective way to offer more programs and a lower cost to customers.

5 years ago

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Neal Hiller Parrish, AL

The customer service is outstanding! They listen to all your concerns and answer all your questions to their best ability. If they are not sure of the answer they will find it out for you! Very very nice to deal with! And the price! I’m paying almost 3x less than I did with the other satellite tv provider!!! I give Dish a 5 Star on ALL accounts!!! ⭐️⭐️⭐️⭐️⭐️

6 years ago

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Donna Peterson Baltimore, MD

Contacted Dish to adjust programming. The rep was professional and patient as we went through the numerous options. Her explanations were clear and I felt confident re: cost adjustments. I was transferred to another rep who walked me through the process of connecting a new receiver to my internet. She was also patient, professional, and provided very clear instructions. Due to recent difficult experiences with CSR’s at other companies, the quality of the ones I dealt with at Dish exceeded expectations.

6 years ago

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Douglas Hess Jr Marietta, OH

I think DISH has been fantastic. Even during the contract disputes with some of the big companies they offer major discounts to compensate. I have looked at cable and Direct TV, but nothing compares to the outstanding programming, price and service of DISH Network. Whenever there is even a minor issue, their customer service people are quick to answer and always friendly and get the problem fixed fast!!! Long time customer and plan to be for a long time.

8 years ago

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Johnnie Albea Winder, GA

I have had Dish since the 1990's and I love it. They are not only the lowest price of anyone else , they have the BEST CUSTOMER SERVICE OF ANYONE. I would pick them over all the rest for their customer service alone even if their price were higher because that is important to me. I have always got fast and friendly service every time I call. It is nice that I get the very best of both price and service. I will always be a Dish customer.

8 years ago

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Bob Houston, TX

Although I like dish and there help on the phone as I travel is outstanding the online support I have used is less than I would call quality. The signals I get our usually great but there is still the problem of rain which it seams satellite companies cannot get around. I odd part I find about dish is the difference between the western satellites and the eastern. I believe the western 3 satellites give a better signal than the eastern 2. The price for the service is not cheap by any means but you can pick and choose. The big difference for me is HD for life. I would have liked the I Pad mini but for some reason I never received one. Would have given a higher score had I. I do recommend Dish and currently plan I keeping it even after the 2 years is up.

8 years ago

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Kathleen SayVon Downers Grove, IL

I have had Dish for several years. First in Pingree Grove, Illinois. The Galaxy tech Derrick Johnson, had to have numerous phone calls and had to come back several times! He was polite and went above and beyond. I now have Dish in another location and the tech Chaz went above and beyond also from Galaxy. I have never had a problem with my bill. They have the most outstanding customer service I have ever experienced. They actually know what they are talking about. There are no hidden charges either! They get a 20 on a 1-10 scale=200%

8 years ago

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Britt Chirrick Eugene, OR

I had DirectTV and it SUCKED!! They charge you a arm & a leg for everything! I was constantly calling them out for repair! They sucked me in for a 2year service contract just so I could get repairs for their failing equipment! Then when HD came out, They charged me $300.00 for the HD receiver that I found out I had to give back after I canceled them! I've never once had problem that Dish didn't fix for free! They are the Best! I Highly recommend them'

9 years ago

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Tami Allen Gilbert, AZ

We've been Dish Network customers for over 10 years now. They have only gotten better since we first signed up. We have a great selection of channels, including many sports channels which my husband loves. He especially appreciates that Dish carries his PAC-12 network since he's an avid football fan, and they have ASU games on that channel. I love the DVR. It gives me the ability to record several shows at once, and has the storage capacity to store several seasons of several different shows. I love the extra space and the fact that I can record movies as well. I also love that we can watch DVR shows in every room in the house. Dish also has a PrimeTime Anytime channel that records the prime time shows from the major channels so you can watch them at your leisure. This is great for finding new favorite shows that I may have missed! My bill has stayed pretty much the same with a modest increase here or there, but it's been over a decade, so that doesn't bother me. The added technology and convenience have made it worth it to me.

5 years ago

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Daniel Herr Petersburg, IN

After being a loyal Directv customer for over a decade, I was finally enticed by DISH’s low rates and was drawn over to the dark side. What I quickly learned was Directv must have a patent on everything user-friendly. Because DISH is the exact opposite of user-friendly. DISH is the nemeses of user-friendly. Two clicks here, aux button there, touch your toes, twirl around, wave a sock in the air. AARRGH! Even the closed caption on DISH is annoying (it’s on banners). After hours of frustration, my eyes glazed over as I sat in front of my TV with a dazed look of bewilderment, trying to sort through the confusion. I found myself clenching my fists, eye brows extended, temples twitching. Let the madness STOP!! Sadly, the damage is done. I’m locked in for three years.

7 months ago

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Chris G Lexington, KY

While the channel selection is great, their customer service is awful. It says it has a 24 hour customer service line. Once you call it is says call back when they are open, Mountain Time. I tried the local office, which redirected me to another number, which redirected me to another number, which you guess it... Said call back when they are open Mountain Time. :(

7 months ago

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Randi Goldstein

The good part is I have actually learned how to use the settings and other aspects of the T.V. and remote. I don't bother calling anymore when DISH reliably shuts down /freezes/ needs to download/start up again 10 minutes before a 2-hour movie concludes. I am subscribed to 2 add-on services: MAX/HBO and Starz. According to customer service I am not subscribed to Starz (put have been billed for it monthly) and have yet to see the second season of 'Just like that,' now in its 5th episode. I have yet to see any listing on demand. My bill increased by $40 dollars and when investigated it was for an add on of Paramount plus and Disney--never would I think of those services and purchasing them. A technician came out recently and admitted he won't use DISH. Why haven't I cancelled? I am undergoing treatment for cancer. I finish next Monday and when I feel well enough DISH will be a distant and unpleasant memory.

8 months ago

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Gypsy Petz Edgemont, SD

Horrible, lied about returned items and charged me for them. Bad service all around, no loyalty to long term customers!

4 weeks ago

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Dj Vaughn

DISH does not abide by agreement, Military suppose to receive a Free Movie certificate each month. Every month I have to chat with them and ask where is certificate? Then they require you to fill out their form to make sure it is I who is asking where is certificate even when I give account number in the beginning. Even if did it just few days ago, and their Courtesy is very lacking. Jorge G. is very lacking in this department. I asked why not use one I just did 31 Mar, he said only good for few days it's been 12 days what is few days. I will probably cancel service when contract is up or sooner since they do not abide by contract.

11 months ago

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Amanda Wilson Charlotte, NC

Dish Network is the greatest when the greatest cable companies out it's been around a while and it has the precise and clear pictures as well as very many channels and they are great

11 months ago

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Emily Mary Dallas, TX

I was a little hesitant about getting a satellite dish at first but am so glad I did. The picture quality is amazing and I love the variety of the channels on demand content. It's just like having my own personal TV network,also the installation was quick and easy.

2 weeks ago

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VJ PETITT Lehi, UT

Average for how businesses handle customers - clients these days. Not the top of the line experience that someone like Warren Buffet recommends as the correct model for success. Heavy clouds or snow will often interfere with signal ... but that is not uncommon for any satellite based system. VERY frustrated at the inability to keep their local viewing guide current and up to date. When you record a special event, sporting event or new show... and ... it is a completely different incorrect program, we find that extremely frustrating . When a client calls for support or help on such an item, PLEASE just get them the help, DO NOT first have them listen to a recording trying to up sell them on a new product or bundle and stop trying to guess at advise as to the top likely issues they might be calling about. Client time is valuable and they do not like hanging on the phone waiting for a service representative or for a technician.

2 years ago

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Mario Martin Montgomery, TX

I recently moved in a rural area that made mobile phone service challenging. Unfortunately the same area did not allow for a choice in sat. television providers either. My only choice was DISH and I reluctantly ordered the service. It's been almost 2 years later and I can honestly say that there isn't any more reluctance, and I've been enjoying the convenience of DISH TV's quality program choices, easy payments and reliable technical support and customer service...

2 years ago

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Max Winkel Payson, UT

We used to have directTV but when we switched to Dish we realized on how much we were missing out on. I know Direct has upgraded since then but from the voice remote to the simple buttons on it, along with live sports, tv shows, movies on demand, etc. You need to get dish

3 years ago

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Barbara Horner Seaside, CA

I have had Dishnetwork for over 20 yrs. They are reliable and have never had any big problem w/ the service. the only complaint I have is pricing is too high, then most of the other cable providers are also too high. These companies should reduce their monthly programs fees by 15-20 dollars so many middle class people can afford to keep the service. The pay for movies are also too high in price. They went from 4.99 to 5.99 and most are now 6.99 and new release (secret garden) 19.99.

3 years ago

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Frederic Shelby

Excellent phone service. The old menu was intuitive and required no explanation. The new menu is pure chaos and requires frequent calls to Dish. The font in the menu is extremely small. The manual for the remote is a picture brochure, like for a new car. Tells you all the features but explains nothing. It is frustrating to use.

3 years ago

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Saya Lihka Jacksonville, FL

Dish offers a generally good variety of movies available for purchase that can be recorded. HOWEVER, in some cases, they limit the amount of time one has to watch the movie. And, once one begins watching, there is only a 24-hour window to finish watching. Once the time limits are reached, the program can no longer be viewed. Yes, this is annoying, but moreover, it's unfair. The price for the limited access movie is the same price as a movie that is fully available. At $5.99 a recording, one should be able to watch the movie at leisure. A fairer way might be limiting viewing to a single time. Or, if Dish wants to limit the time of availability, lower the price and give the viewer a choice in the matter.

4 years ago

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Pamela Whitaker New Harmony, UT

I JUST TALKED WITH NAT, I3U, AND WANT YOU TO KNOW WHAT A SPECIAL PERSON HE IS. HE IS AN ASSET TO YOUR COMPANY! HE HAD SO MUCH PATIENCE WITH ME AND HELPED ME TO CONTINUE TO BE SO HAPPY WITH OUR DISH SERVICE PLEASE REWARD HIM FOR HIS GREAT SERVICE.!

4 years ago

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Dolly Alexander Manassas, VA

Dish techs have been great - but I was sold on the hughesnet internet services when I had DLS - was told they were faster ! NOT true and what Dish tells you is that you can cancel hughesnet if not satisfied in a 30 day money back guarantee - that is incorrect they cost me $173.00 for the installation after I cancelled Hughesnet would not return that fee plus they want $400.00 to cancel - which i did not pay-had to argue with management - but am still out $173.00 for the installation - had to cancel terrible internet service ! Don't use hughesnet ! Dish stop telling people this information !

4 years ago

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Jim Stewart Queen Creek, AZ

Overall a very good experience. Channel selection was outstanding. The service seemed to be interruped during stormy weather. The customer service representatives were very helpful with questions about service and reseting the reciever.

5 years ago

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P.Warren Brown East Dublin, GA

The price is a little bit high, though not as much as DirectTV, but I am satisfied with the service overall. There are no cable companies offering service in my area, so I am not able to compare it to any other companies but DirectTV. The main thing I have a problem with is the fact that satellite internet is my only option, so streaming is not always the best option. I often want to watch a game that ends up only being streamed or on regional blackout, so I find it really frustrating to pay the amount of money I'm charged for the service and not being able to watch my Clemson teams.

6 years ago

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A WILLIAMS

I signed up for service they notified and arrived as scheduled. After installation i noticed my promo stations werent activated so i called and had them activated i was unable to get my hbo year promo from the rep on the phone so i mentioned it in the follow up survey and it was fixed in 15min A+++++++ very satisfied

6 years ago

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Linda Bisner Brewer Burlington, NC

Dish has an excellent picture, as do Directv and Time Warner Cable. Dish seems to go out whenever there is any rain at all so that can be quite annoying. I signed up with a 2 year contract with the first year being a great deal and I am now in my second year and as noted at time of sign-up, my price increased. I also had one referral which lowered the cost by $5.00 a month for 10 months. I have no gripes with the cost because it is exactly as advertised. The package I have is the "Smart Pack" and it is sufficient for me and my grandsons although I do miss HGTV, TLC, A&E and Lifetime. I have had no issues with any of my equipment and no issues with billing. The only gripe I have is I tried at one point to get the Hopper and I was told it would be $150 plus shipping to get it and then another $12.00 a month, I believe. I just told them never mind.

8 years ago

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Cary Stotland Saint Petersburg, FL

Dish has MUCH better organization of their channel lineup than Direct TV. and their equipment is smarter. Their remotes are fully programmable and can learn any other remote. They also can use either IR or RF. If you;re geeky, DIsh is a better choice. Not that you need to be geeky to work it. NO CONTRACT REQUIRED. Unless you go with a package deal. Your choice. Where we finally went crosswise with them was over a billing error. Theirs. A $2.56 "pro rated fee" for a programming change was added to the account, but NOT to the bill. I paid the bill less the fee. On time. I was late the next month by two weeks. Because the pro-rated fee was added the previous month, they deemed the $2.56 over 30 days late and shut off the service. Wife and I had been traveling (the reason for the late payment) and didn't even notice. We found out when we got home. A phone call resolved the monetary issue...BUT....They had SHUTOFF my Internet account access. We couldn't see where the problem was because of it. The bank showed the previous payment made on time for the full amount (of the bill. without the $2.56 add-in). I was livid. I understood the service cancellation. I WILL NOT accept having my account access suspended. I dropped the service immediately. That's no way to treat customers.

8 years ago

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Tish Lawson Abbeville, MS

I previously had another company as my provider and it was out a lot and the service was not as good. There were a lot of hidden charges that were added often until it became not worth the prices I was paying. For basically, the same amount of money, I get many, many more channels in addition to Sirius radio, which I love 'cause I love Elvis and one of the highest internet packages, which is great. Dish service is also much, much better. The technicians also make sure your entertainment system and everything associated with the service is working.

8 years ago

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Linda Sweat Sacramento, KY

We have had Dish for 9 years..I have had the best service when calling about a problem..Just wish it was cheaper for Senior Citizens.Maybe a discount on monthly bill if you are 62 +..Would help people who are on fixed incomes.

8 years ago

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Michael Falmouth, ME

I switched from DTV to DISH, and overall find DISH the better value. I pay DISH the same amount of $ for HD/DVR on 3 sets as I paid DTV for standard def on 2 w/no DVR. DISH's CS is good when you don't get their Phillipimes based call center. I did have better signal quality with DTV, and getting DISH to fix a billing prob has been annoying, but the bottom line (for me) is they beat DTV.

9 years ago