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DISH

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771 User Reviews

8.7

Overall Score

Despite its humble beginnings, today DISH is a Fortune 250 company that employs approximately 16,000 people in the United States and provides pay-TV service to more than 12 million subscribers throughout the country. DISH offers some of the highest quality programming and state-of-the-art technology.

Even with its commitment to consistently introducing the most innovative products, DISH strives to lead the industry by offering customers the best value — the same channels but at a better price

This DISH TV review will discuss the good, the bad, and the bottom line for DISH TV as a Satellite TV provider.

2018 DISH Awards

Ranked #1 in Customer Satisfaction by JD Power

2018 Temkin Experience Ratings, Industry Leader in TV/Internet Service industry

CE Pro BEST Awards, DISH OnePoint

Residential Systems Best of Show – Hopper 3 with Google Assistant Integration

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The Good

  • DISH TV Packages
  • DISH High-Speed Internet Add-Ons
  • Whole-Home HD DVR 
  • Free Professional Standard Installation
  • 24/7 Customer Service
  • Voice Remote with the Google Assistant
  • DISH Protect

DISH TV Packages

DISH network offers customers four TV packages that provide hours of entertainment. Customers can choose their package based on their unique preferences. Whether looking for sports channels, HD channels, Live TV, etc., DISH TV packages provide options for you. Each DISH TV package comes with a 2-year TV price guarantee, free HD for life, over 70 Sirius XM music channels, DISH Anywhere, and a free standard professional installation.

Additionally, each package comes with a Smart HD DVR and a free Voice Remote. For specific channel lineup, you can find more information on DISH's website.

190  TV Channels: America’s Top 120

  • $59.99 per month with a 2-year contract
  • Notable: ESPN, USA, CMT, Disney Channel, E!
  • Local Channels
  • Over 28,000 free On Demand Titles

190+ TV Channels: America’s Top 120 Plus

  • $74.99 per month with a 2-year contract
  • Notable Channels: SEC Network, Big Ten Network, Pac-12 Network, NFL Network, and Regional Sports Included
  • ESPN and Local Channels
  • Over 28,000 free On Demand Titles

240+ TV Channels: America’s Top 200

  • $84.99 per month with a 2-year contract
  • Notable Channels: MLB Network, NBA Network, NHL Network, and the Golf Channel
  • Additional Top Channels: Hallmark, Disney, XD, Bravo, A&E, and Sundance
  • ESPN, Local Channels, and Regional Sports
  • Over 35,000 free On Demand Titles

290+ TV Channels: America’s Top 250

  • $94.99 per month with a 2-year contract
  • All of America’s Top 200 plus 17 movie channels: Turner Classic Movies, STARZ Encore Channels, The Movie Channel, and more
  • ESPN, Local Channels, NFL Network, and Regional Sports
  • Over 36,000 free On Demand Titles

Depending on the package, subscribers can enjoy upwards of 290 channels to choose from. Unlike some other satellite TV providers, DISH offers its services in all 50 states in the United States with 24/7 customer support. Although subscribers should be aware that all offers require credit qualification, 2-year commitment with an early termination fee, and eAutoPay.

With select packages, customers will receive a free 3 month trial of premium channels from SHOWTIME, STARZ, and Disney Movie Pack.

*After 3 months you will be billed $30 per month unless you call and cancel. 

DISH High-Speed Internet Add-Ons

One of the advantages of investing in DISH TV is the additional discounts that you will receive when you bundle your service with other services offered by DISH. For those that add high-speed internet to their DISH TV plans, pricing can start as low as $20 per month. This high-speed internet service will provide speed for surfing, streaming, and gaming.

*Internet services and pricing are subject to availability and some restrictions apply. For more information, it would be advantageous to speak with DISH customer service representative

Whole-Home HD DVR 

The Hopper 3, DISH’s award-winning Whole-Home HD DVR and secondary receivers allow customers to watch TV in any room in the house. Users can start watching a show in the living room and when they get tired can pause and resume the show once they’re in bed. Customers can also say goodbye to recording conflicts as DISH lets customers record 16 programs at once. Perhaps one of the most unique features from the Hopper 3 is the ability to watch four channels at once.

For customers with more than 2-3 TV’s in their home, DISH offers a small but powerful complimentary receiver, Joey. A Joey connects multiple TV’s in the home with the Hopper to help create what DISH calls a “whole-home entertainment experience.” The Joey has all the same benefits as the Hopper and can either be wired or wireless.

*All offers require credit qualification, 24-month commitment with early termination fee and eAutoPay. Prices include Hopper Duo for qualifying customers. The Hopper, Hopper with Sling or Hopper 3 is $5 per month or more. Upfront fees may apply based on your credit qualification

Free Professional Standard Installation

Unlike most service providers, DISH will mount the satellite dish and install the Whole-Home DVR system for free. The company is extremely transparent about what customers can expect on their installation day and what the installation includes.

Customers can expect their DISH technician to:

  • Conduct a site survey and provide recommendations to where the satellite dish should be placed
  • Assemble and mount the satellite dish
  • Install DISH receivers (Hopper, Joey, etc.) for each television included in the service, in up to 6 rooms
  • Program DISH remotes to work with the TV and DISH Receiver
  • Answer any questions
  • Provide prompt and courteous service

24/7 Customer Service

Because of the company’s focus on customer satisfaction, DISH has technical support agents standing by 24/7 to help troubleshoot, resolve issues, and get customers back to watching their favorite show. DISH has nine call centers located throughout the United States filled with customer service agents who are ready to help answer and resolve any questions.

Voice Remote with the Google Assistant

DISH offers a voice remote that is compatible with the Google Assistant. This has been done by integrating the smart assistant directly into each DISH set-top box. Users can change channels, open apps, search for specific actors or shows, ask questions, and even manage daily tasks like adding food items to the shopping list. Other features include a remote locator, backlit keys, and the ability to personalize specific hotkeys.  

DISH Protect

DISH Protect ensures customers that if something goes wrong with their equipment, DISH has them covered. Customers can select from a Silver, Gold, or Platinum plan — depending on how much coverage they want. Here are the current pricing and coverage for the DISH Protect plans:

Silver: $9.99 per month

  • $0 Technician Visits (regular cost $95)
  • Advanced Agent Access
  • First Appointment of the Day
  • Joeys at No Upfront Cost
  • 10% Smart Home Services Discount
  • Free Shipping on Replacement Equipment
  • Identity Recovery

Gold: $12.99 per month (includes all features of the Silver plan)

  • Identity Protection
  • Cybersecurity and Anti-Virus
  • Real-Time Tech Support

Platinum: $24.99 per month (includes all Silver and Gold plan features)

  • Whole-Home Device Protection

*Not included in the 2-year price guarantee or advertised price (and subject to change) 

*All packages, programming, features, and functionality are subject to change without notice. For business customers, additional monthly fees may apply. DISH Protect plans are not available to all DISH subscribers, please contact the company to determine whether you qualify 

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The Bad

  • Additional Fees
  • Does Not Offer NFL Sunday Ticket
  • Weather Conditions Can Affect The Signal

Additional Fees

With all that DISH has to offer, customers may find themselves signing up for better equipment, more channels, and longer contracts. Although fees are standard throughout the industry, customers should be aware of what’s being added to their bill. Here’s a list of some of the current DISH Network fees that customers may come across:

DVR Service

  • Hopper or ViP: $15 per month
  • 922: $10 per month

Receivers

  • Hopper 3, Hopper with Sling, or Hopper: $15 per month
  • Super Joey: $10 per month
  • 4K Joey, Wired Joey, or Wireless Joey: $7 per month
  • Wally: $7 per month

Billing Transaction Fees

  • Late Payment: $10 
  • Returned Check/Electronic Funds Transfer: $20 
  • Payment Extention: $15 

Appointment Fees

  • Standard Technician Visit (with DISH Protect): $0
  • Standard Technician Visit (without DISH Protect): $95
  • Custom Work Install: $50

Shipping Fees

  • Standard (with DISH Protect): $0
  • Standard (without DISH Protect): $15
  • Expedited (with DISH Protect): $20
  • Expedited (without DISH Protect): $35
  • Empty Boxes for Equipment Return: $15

Cancellation Fees

Early Termination (prorated per month remaining in the commitment)

  • DISH’n It Up: $480
  • dishNET Satellite: $420
  • dishNET Wireline: $240
  • New Customer: $480
  • Preferred Customer Offer: $240

*2-year commitment: Early termination fee of $20 per month for the number of remaining months applies if you cancel early

Unreturned TV Equipment

  • Hopper 3: $350
  • Hopper with Sling: $300
  • Hopper: $50
  • Hopper Duo: $250
  • 4K Joey: $50
  • Super Joey: $100
  • Wired Joey: $50
  • Wireless Joey: $25
  • Wally: $50
  • LNB: $49
  • SmartCard: $50

*Actual amounts may vary based on when your account was created or applicable services were added.

Does Not Offer NFL Sunday Ticket

While DISH does not offer NFL Sunday Ticket, customers/sports fans can get the Multi-Sports Pack which includes the NFL Network and the NFL RedZone.

Weather Conditions Can Affect The Signal

As many customers have noticed, a satellite dish is affected by the weather. Storms, clouds, and snow will all mess with the TV signal. While this isn’t a problem for cable TV, DISH customers should be prepared to deal with this. However, customers can still watch their DVR recordings during short-term outages.

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The Bottom Line

Customers who want all the bells and whistles from their TV provider should definitely look into DISH. The company offers reasonably priced TV packages — each with a great channel lineup and a 2-year price guarantee — 24/7 live and award-winning customer service, the industry’s most advanced DVR system, and the ability to watch and record shows on a mobile device with the app. As far as getting your money’s worth with DISH there are plenty of options.

Customers should be aware of all DISH’s current network fees. However, the company is transparent about all its fees and customers can easily find them on the website.

DISH doesn't offer NFL Sunday Ticket. However, if this isn’t a deal-breaker, then DISH is an excellent choice.

We recommend customers call or visit the site to see what offers and promotions DISH has to offer.

*Terms and Conditions Apply

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Star Rating

3.1

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771 Reviews

Review Breakdown

5 grade

25%

4 grade

22%

3 grade

14%

2 grade

11%

1 grade

28%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Sharon Monday Morganton, NC

Impossible to cancel. I canceled in February. They failed to cancel it and continued to bill me. Had to stay on the phone for over an hour. Still wanted to charge me for a service I did not use. I had been a customer for at least 10 years! I will never be a customer again!

4 days ago

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Cheyenne Stewart Knoxville, TN

I do not recommend this satellite TV provider to anybody. They charge you way too much money. Their customer service representatives will not work with you good to solve any problems.

4 days ago

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Phillip Smolinsky Erie, PA

All the channels are running limited movies now, most of which are over 20 years old. Most are switching to 40 year old tv shows. They won’t even run seasonal movies like “HOP” and “ Rise of the Guardians” now at Easter time for the children at these trying times. Not fair to pay $150. Per month with nothing to watch.

1 week ago

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Teresa N. Abston Conway, SC

Goes out, when it storms. Not much on TV. A lot of re-runs.

1 week ago

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Crystal Freeman Suffolk, VA

Alot of times it's pauses in the television services even when the weather is clear.

2 weeks ago

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Rex The Bronx, NY

So, unlike other providers when there's an overcast or bad weather the reception is horrible ...otherwise its great

2 weeks ago

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Richard Reed Benson, AZ

Poorest excuse for what they call customer service. They screw up the mailing address on an order and 20 minutes later say they can't fix it till the receiver comes back. Robots who can't think for themselves.

2 weeks ago

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Meg ,

Dish has deals for the old and young. They are willing to work with you if your on a fixed income. They have awesome bundle deals as well

2 weeks ago

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Victor Day Lawrence, KS

They provided an excellent product for a reasonable price. It was much better than my previous provider.

3 weeks ago

star star star star star

John W Las Vegas, NV

Great service and programming. I've been a customer for 2 years now and have never had a problem.

3 weeks ago

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L Cody Morongo Valley, CA

I have been a Dish customer for as long as they have been in business. Very rarely do I have any problems with them. I had an issue about my Hopper and after waiting ALL day to get someone out there I canceled the appointment. They made it right by getting someone out the next day....promptly. Thank you Dish!!!

3 weeks ago

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Michelle Green Edwardsville, IL

The Hopper is the best. Good signal not much problem when it storms. Price is reasonable.

3 weeks ago

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Dawn Stoliker Madawaska, ME

Did not work very hard to keep loyal customers. Price kept climbing. Customer service was responsive to all other issues. Tech support very helpful.

4 weeks ago

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Cassie Banuelos Tampa, FL

It was a pretty good satellite service. We almost never had it go out due to weather and was fairly priced for what we received package wise.

1 month ago

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Yvette Hooper Orlando, FL

I wish that I could give zero stars. I was with Dish for 15 years. It just became too pricey and not worth the $180 it cost me per month. I decided to drop them. They kept me on hold for over an hour. They kept switching me to different reps and promised me everything to stay. They even asked me to give my account to a NEIGHBOR! At this point, I wanted to disconnect NO MATTER WHAT! ! When I wouldn't stay with them, they told me that I was in a contract (after 15 years!) I had to have my DVR replaced last year because I was hit by lightning. They said that this trade for a working DVR entered me into a new contract. I argued for a while but they DID NOT CARE. I still canceled. I also canceled the automatic payment. I guess I'll have to dispute the information that will be sent to the credit bureau. THEY DO NOT WANT YOU TO LEAVE and will try any cutthroat way to keep you as a customer.

1 month ago

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Alexandria Faggard-Taylor ,

Dish is ok. I just don't like the fact that if it gets cloudy outside or starts to rain outside then the TV cuts out.

1 month ago

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yoly Hinesville, GA

It was good 4 a time until every time they upgraded we had 2 pay 4 every thing when they said we didn't

1 month ago

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scotth Melrose, MA

My mother, 70 years old, tried to have her dish changed to her name after the death of my stepfather. They told her she was fine for 6 months. After a month they shut 9ff her service and said she needed to provide his death certificate to prove he's dead. Why put this lady through more trauma? Absolutely disgusting treatment to a widow

1 month ago

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Sicely Lyn Russell Mesa, AZ

My family had Dish for years and I thought it was good! It's easy to access your recordings and everything about it is easy to use!

1 month ago

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Netherfield Butler Rio Vista, CA

Dish does a good job of battling the "cord-cutting" trend by offering low priced basic service with the option of "add-ons". We've stayed with them over the years because they have zero tech problems - no down time or outages. The DVR with the "Hopper" is a big plus.

1 month ago

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Tony Wilhite ,

I like some of the newer features of DISH but the cost of watching TV is getting pretty expensive. I can't believe how they drop channels left and right and expect us customers to just be ok with it.

1 month ago

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rcp3p0 Humboldt, TN

Increased my rates DURING PANDEMIC 6$ per month. NO SENIOR DISCOUNTS. NO INCENTIVES TO KEEP CUSTOMERS. Only INCENTIVES FOR NEW CUSTOMERS. Daily updates interrupts usage, bluetooth devices,and USE of DISH REMOTE. This service/provider/company could be replced by MOST ANYTHING. BUYER BEWARE!

1 month ago

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Frankie Cibolo, TX

I have had dish n the past and recently re-signed with them. Their price is about average for what they offer, however, their service is not as good as I expected. I get a lot of pixelation on my recording.

2 months ago

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gary lyons Port Charlotte, FL

2/7/21 Of course Dish is in another dispute with the local CBS network so that means no Super Bowl. Other services like Direct Tv had disputes but settled it. Can you believe this? Stay away from Dish

2 months ago

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Jacqueline Mccloud Miami, FL

They are terrible. Always having issues with local channels pricing therefore no local channels available. No CBS channel today so didn’t get to watch the Super Bowl. This is after the rep told me at 4:00 pm that it would be broadcasted on a different channel at 6:30. Not!!!!! My bill stays the same without the channels offered in my original agreement package!! How does this sound reasonable???!!!! We regret ever signing on with them! Now we are stuck with them for 2 years!

2 months ago

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willie Higgins Tulsa, OK

Dish works well. Some of the problems I have experienced has been their continuous fee increases. Very seldom do they have any new or better programs . The satellite dish seems to react negatively to even mild bad weather.

2 months ago

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dilip c patel Englewood, CO

we have been customer of dish for 20 years and very happy with the customer service

2 months ago

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Hubert Cowarts, AL

Good company but has a little problem with outages and the coverage prices for the different packages are a little bit (not to much) high

2 months ago

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charles Las Vegas, NV

These people are crooks. I had ordered the NBA package last year not this year. With the NBA the way it is and being broke I can't afford it nor want it. They auto charged me for it $200. I didn't even realize I had it either. I hadn't watch any games. Went to pay the bill and seen the charge. I contacted them and they said no problem we can take it off. They didn't. I called back and again was told yes it will be taken off. They didn't. Called a 3rd time to be told they can not take it off that I have to pay for it. So now I pay or get my TV shut off. Horrible service. To lose a long time customer over $200 is sad. Oh well. Stay clear of them people.

2 months ago

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Clark Beus Richland, WA

We had Dish satellite tv for years, but recently cancelled in favor of less expensive streaming tv. We like Dish and it is easy to use and had most of the stations that we’re interested in. We were sad to cancel, but just couldn’t justify the cost compared to other less expensive alternatives.

2 months ago

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Steve Reina Inverness, FL

When service is working service is good but always seems to have issues. I’ve had to call Dish network many times to fix problems but the issues have always been resolved.

2 months ago

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Julie , MO

If I could give 0 stars I would.A lot of the good programming went to Discovery +.Programs just seem random now.And old.My bill went up $12 and to get my favorites back they want me to pay an extra 4.99 minimum per month!Discovery is streaming and I don't have internet. Will be dropping Dish

2 months ago

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Kenji Kumara Asheville, NC

Love Dish and their service and set up. Great video quality and love their remote control. So much better than Direct TV and others I have had. Highly recommend.

2 months ago

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Charles Walton Salt Lake City, UT

I really like the DISH program menu. It is easy to use and you can navigate rapidly. The only negative I have for them is their tendency to raise rates frequently. I started out with the base package 20 years ago. 5 years ago the rate was about 23 dollars a month and my current rate is nearing 35 dollars a month. Almost double in 5 years. Still, the service itself is excellent and the customer service is excellent, so the rate may be justified.

2 months ago

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Nikki Vann Webster, FL

Not a great company to have cable with. Too many hidden fees and charges that were not accounted for.

2 months ago

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Tom Holt Galveston, TX

Horrible when returning equipment. I returned said equipment but continued to get calls regarding same. Went to collections because they wouldn’t believe me, once I made a bad review on BBB I got a different number to call. Oh just give us the tracking number, I did and they said thanks. But I asked about collections and they said nothing they can do. STAY AWAY as you can’t believe them.

2 months ago

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George Head Brookfield, MO

I love the fact that almost everything can be submitted through their app. I use Dish Anywhere and MyDish to pay, get answers, and they have wonderful CSRs if you need them.

2 months ago

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Rhonda Helms Vienna, VA

I love Dish. I’m not in a contract, so I’m on the lowest plan. Anytime I have issues they always help.

2 months ago

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Vicki Ross Susanville, CA

Dish is always good to us. We keep our bill paid and they give us a free movie, every month

2 months ago

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Alberto Esquivel Saint James, MO

Good programing but something they get channels out and expect you to get a bigger package

3 months ago

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Jose De Lima ,

the image is very good for the prices change after three months and also the channels without prior notice

3 months ago

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Dan S Dallas, PA

If you have a problem with your equipment look out. At the end of 2 year contract my bill went from $96 to $138. Tough times and a 40% increase. I do auto pay. I had no idea it was coming. When I signed up they said at end of contract maybe a $5 increase. Well you lost a customer by being greedy. I was warned about this company.

3 months ago

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Justin Brawley ,

Poor customer service. My dad passed away and I was trying to cancel service with them and all they did was try and put me with a cheaper package. They then put me in on hold to search for his obituary because apparently they assumed I was lying. It is hard enough going through a family loss but to have to deal with this made it harder.

3 months ago

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Larry Brown Columbia, MD

I contacted DISH to get more information about them. We have DirectTv and are not totally satisfied. The bottom line is the DISH representative was more interested in giving me the hard sell and collecting my financial information than answering my concerns and questions. After many attempts to sign me up and I said that I needed to talk to my wife and also Direct TV to see if I still had contract obligations. I was told rather rudely that I should have done that before I called them. Common sense says that until I had the information about DISH that I was lacking, why bother to call DTV. I ended that call with somewhat of a lecture of if I called back I'd have to start over etc. I bit my tounge but immediately called back to speak to a Supervisor. After being on hold, transferred, dropped and cutoff, l was told that a Supervisor would listen to my conversation and email me. I asked how can they address my issues when I haven't told them why I was calling. I stated that if this is how DISH handles customer concerns, then I really don't want the aggravation. I'm still waiting for a Supervisor to contact me.

3 months ago

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harold laramie jr Walbridge, OH

not very nice customer service and not willing to work with you on your monthly bill. Don"t care if i leave or not.

3 months ago

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Michael Stewart Atlanta, GA

I like the variety of channels, relief system. Quality pictures, and value for the money

3 months ago

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41BUICK Dahlonega, GA

GREAT customer service. GREAT technicians. ALL very thorough with questions and answers. Technicians go above what is required. ALL are VERY knowledgeable.

3 months ago

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Flomulous VaanDerstoode ,

Dish customer service is abysmal. It is almost as bad as their equipment, which is pure junk. My hopper has been replaced 8 times in the last few years, not to mention the joeys that don’t work well. Disappearing channels, way high prices for 250 channels of garbage, light rain or a cloud interrupting service, pixellation, audio issues. How this company hasn’t been sued into non existence is beyond me. They are liars, cheats, treat customers like crap and just generally suck. My advice: use ANYone but Dishnetwork.

3 months ago

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Cassandra Slatton Tuscaloosa, AL

Pricing was affordable but the quality of service and customer support could be better. If the wind blew too hard, I would lose service. Their customer support was okay really but nobody ever seemed to really care that I was paying for a product that I was unable to use anytime the wind blew.

3 months ago

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TP Barrington, IL

this service does an update every night around 1 am while you're watching televison. It just shuts down. Its absolutely ridiculous that this occurs every night. Also, CMT channel - is it possible for us customers to NOT have to be forced to watch the Trevor N commercial during each commercial break of EVERY SINGLE SHOW on this channel? its a bit overkill, boring and we're not interested in seeing it repetitively daily. Its irrelevant, and useless.

3 months ago

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