Name: Comcast Xfinity TV
Rating: 2.3

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Preston KFowler Pleasant Grove, UT

With XFinity whenever I call into customer service they are constantly asking me how they can help solve my problems. They're customer service is a 10/10

4 years ago

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Reese Pleasant Grove, UT

I have Comcast and they have been very dependable. The speed is good and I am locked in for 12 months and then they give me a heads up to find the best price for me again.

4 years ago

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Denna Collier Lehi, UT

I appreciate being able to have my TV and internet bundled. I would like to be able to not pay for the channels I never use like the sport or latino stations. I do feel like I'm being charged too much

5 years ago

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Emma Olson Lehi, UT

Xfinity by Comcast is a great TV provider. I really love that they offer the on demand feature and you can watch whatever you want whenever. I would recommend Xfinity to everyone.

5 years ago

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Lauren Jorgensen Salt Lake City, UT

I have had Comcast for over a year now, I really like the product but costumer service is very difficult to work with. When something isn't working you wait days to have someone come out and look at the issue.

5 years ago

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Cody mills Lehi, UT

Comcast is a joke they changed our rate to way more than it was supposed to be and then they said I was getting all these channels extra which we were not getting. Then they said I was lucky it wasn’t more cause of all the channels we never received will never use them again.

5 years ago

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Lindsey A Brown Lehi, UT

During our trial period when we were moving I felt that we were not really getting great options. Lots of stuff that we would not be interested in watching. Also felt a bit over priced.

5 years ago

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Jessica Atkin Lehi, UT

We really like Comcast because it is dependable. We love how we can watch TV on any of our devices. They have Great customer service. If you have a problem they will come out to your house and help fix it.

5 years ago

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Lori Fletcher Saratoga Springs, UT

Comcast Customer Service is terrible. They raise rates after 6 months and then you have to go through a lot of sales pitches on why they keep raising their rates. They don’t care to keep current customers. It’s such a headache.

5 years ago

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Sadie Salisbury Draper, UT

Xfinity is super fast and works very well! I love this service and recommend it to anyone who asks what service to use for TV or WiFi. I really like the online accessibility too.

5 years ago

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Chloe Magleby Provo, UT

My family has had Comcast Xfinity for almost my whole life! We love it and have never had any problems. It has the best variety and is overall user friendly

5 years ago

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Emry Alpine, UT

My Family and I have used Xfinity for years and we really like it, but Comcast sometimes is difficult to work with and the people that come over don’t really seem to fix anything or know what they’re doing .

5 years ago

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Mitch Bandley Pleasant Grove, UT

I like it a lot I get to watch all my sports, I like the user interface it’s really simple and easy to use. just looks good, It’s the iPhone of tv. Only thing is my parents complain about poor customer service.

5 years ago

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HLG American Fork, UT

Still have Comcast for Internet and TV. Used to have phone service. The product/service is a good one. The main problem is price creep. After the first year the price keeps going up. If the price were stable and you had more control over selecting the channels you want, I would give them 5 stars.

5 years ago

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Grant American Fork, UT

You are my tv provider and I think your setup is he best. Your products are super user friendly and I think that the remote with user pickup is awesome!

5 years ago

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Lydia Arnold Alpine, UT

We use Xfinity for internet access and it's fine, but we hated Xfinity for our TV service. It's expensive. The sales people were dishonest with us - selling packages at one price and then our bill would come in at another. When we called to talk to the customer service people, they were so not helpful. We had to escalate several levels and then ended up canceling out of frustration.

5 years ago

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Stefani Smith Pleasant Grove, UT

I love Xfintity! It has all the channels I need and they let me choose what I want. I love that I can record my favorite shows and search for them on demand.

5 years ago

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Dylan Curtis Pleasant Grove, UT

I got to use Xfinity TV when I was housesitting for a friend. I thought it was pretty sweet. Especially when I could just speak out loud what I wanted to see and it would change the channel automatically.

5 years ago

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Susan Pleasant Grove, UT

Dependable and quick to solve problems. Comparable pricing Service is available in our lower environment Good customer service Easy to reach by phone to talk with a real person Clean and knowledgeable repair people

5 years ago

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Jared S. Pleasant Grove, UT

They happen to have the fastest internet available in my area. It is arguably a monopoly in that sense. In the TV space, there is finally some sort of real competition to enable cutting the cord. As will all TV services, the commercials are obnoxiously louder than the program. There have not been too many interruptions in service over several years. When this happens, they never offer credit unless you call in and ask for it. Where the download speeds are fast, they throttle the uploads speed aggressively for no apparent reason. It appears to be their goal to slowly increase the bill, hoping customers do not notice to squeeze the max amount of money. If you set up auto pay with a credit card, it takes 60 days, to "get into the system". 60 days? Really? That goes also if you change credit cards on your account, it will not go into effect for 60 days, resulting in a late charge unless you manually pay. Can you get the late fee cleared one time only? Yeah, but what do you have to do? Waste time calling customer service. Hopefully, some real internet competition such as 5G comes around so Comcast Xfinity will start behaving.

5 years ago

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Kimberly Maddock Pleasant Grove, UT

My family and I have enjoyed having Comcast Xfinity as our TV provider. There are tons of channels included in their packages and all the channels me and my family love.

5 years ago

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Derek Scoville Pleasant Grove, UT

I want Comcast Xfinity badly. I have spoken to several reps, but there are only 6 houses on my road, and they won't put a line in because demand isn't high enough.

5 years ago

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Kristin G Pleasant Grove, UT

We love that we can stream movies, sports, and TV shows through Apps using Comcast Xfinity. The quality of picture is almost always in HD. Our favorite channel is ESPN!

5 years ago

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Adam Walker Saratoga Springs, UT

Was a very good company to work with. They had reasonable pricing and did what they said they would do. Typically customer service tried to help fix the issue as fast as possible.

5 years ago

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Moureen Meggers

They have high prices, not any customer service. The hold when calling was over 35 minutes and that was a good day. My modem was never fixed, so I changed providers.

6 months ago

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Penny Petry Johnstown, PA

Comcast Xfinity TV We had free TV shows and there now Being taken off where we have to pay to watch the Flintstones TV show It makes us less likely to stay with Comcast Xfinity Wondering if we can't trust Comcast Xfinity as a TV service Unhappy Comcast Xfinity customer

1 year ago

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Cindy Kennesaw, GA

Expensive and unreliable. You do NOT get what you pay for. Their streaming service is super slow. Netflix, Hulu, Youtube ALL run faster than their service on their internet. And their internet has been going out an average of once a week.

2 years ago

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Jean Pleimann Hollywood, FL

Love not losing tv like we did when we had dish. They are quick to resolve any issues. Great company!

3 years ago

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Frederick Reed Detroit, MI

My Comcast xfinity service sucks it’s always down they are always working on lines nearby my internet is always slow my internet is always not working. Some channels don’t come in good. There’s always a error code. Frankly I’m considering going back to at&t. My bill is too high. I definitely wouldn’t recommend xfinity.

3 years ago

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Gverre Acworth, GA

Terrible Service. They transfer me from person to person. They disconnect me often. They transported a phone number to the wrong account and it took weeks to get it fixed. No one seems to know what they are doing so they just transfer your call or hang up on you.

3 years ago

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Madhu Scherba ,

Customer service completely moved over to chat. Every issues are taking 2-3 days more just to connect to people. I have been their high paying customer for 15 years, but now I am really frustrated with them.

3 years ago

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tom brady Florence, MA

unable to pay over the phone; difficult to get in touch with an agent; agent's english os poor, background noise so loud, staff seems to be having a party; agent unwilling to help with payment; xfinity is quick to switch off service and charge fees; typical rip-off scam, so core to the american culture

3 years ago

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Rey Dominguez Fort Lauderdale, FL

Going on 24 hours without internet. Status has been updated various times and keeps extending to a later time. Only computer generated messages, no human interaction at all. Need internet for work and school. Planning on changing Providor next week.

3 years ago

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Sonia Stewart Los Angeles, CA

Comcast increase my bill by $50 .00 making it over $200.00 and it took over 2 hrs to finally get a live person on the phone . They are the only company that service our area otherwise I would have cancelled them years ago . It’s appalling to me that they treat loyal customers like this and get away with it . : (

3 years ago

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CHRISTINE DOIRON , FL

I call & get hung up on. They say Thank you for calling Comcast & hang up. Now what kind of customer service is that? They turned my internet off because I ordered a new box. Why would you do that to a customer? Bad bad bad!!!!

3 years ago

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shy'ane bethany Hamtramck, MI

Xfinity is the worst internet service I’ve ever had, they have multiple outages more than you would think. It’s beyond unacceptable, especially during these times when you have to work from home. I am a college student and having to do classes at home is already stressful, adding horrible service is more stressful.

3 years ago

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Donna Fousekis Gurnee, IL

I have two account with Comcast. I called in to make a change on one of my account. The representative deleted the wrong account. I was not able to get back the package I had and they told me I had to pay 200. A month from 127. Lol there error and I have to pay. I have been a long customer of Comcast and will NEVER GO BACK.

3 years ago

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Shawn Cox Littleton, CO

It's the most unreliable and consistently frustrating experience ever. I never know if my cable will work or stop working when I plan on watching bbroadcasting.No support after 6 pm. I pay for a service that I don't receive. Do yourself a favor and go with any other option available other than Xfininty.

3 years ago

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Jasmine Deanna Hyattsville, MD

I have had xfinity for years... but this year has been THE ABSOLUTE WORST!!! I have been dealing with them charging me for services that I do not even receive.... and I have been dealing with this same issue for 9 months now! They don't take notes in the computers so each time I call I have to explain everything in entirety from the beginning.

3 years ago

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Yebirgaul Tedla Silver Spring, MD

I would never ever recommend the Comcast service for the whole state. They took my $116 and 97 cents. Two of the representatives told me they were gonna send me $116 and 97 cents because I canceled their service they put unknown bills on my credit. They refused to give me my money.

3 years ago

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Blake Walker ,

Just terrible customer service over the years. Right now my internet is out ( right in the middle of the game I'm watching) and apparently there will be nobody to talk to about it for the next six hours. I pay to have internet all day not 3/4 of it, im sure it wouldn't go over well if I paid 3/4 of my bill!

3 years ago

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Josue Polanco ,

Worst experience. Service Intermittent and not reliable for months and several technicians have come and still not fixed. In a last attempt I called today and scheduled an appointment again and the technician never arrived. Seriously and extremely disappointed and will we switching to the competition my home and business services

3 years ago

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Rick Pica ,

if I could give you less than one star I would it's literally the worst service on the planet Google literally says you're the worst customer service ever you have nobody answering your phones you're still stuck in robot technology it is awful to answer the phone and be on there with the machine...PAY SOMEONE TO ANSWER PHONES!!!!!!!

3 years ago

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Bruce Martin ,

Comcast Xfinity internet works great when it’s up. Trouble is it’s down a lot, almost like it’s up for a few days not working for hours even days at times, but we still have to pay the full fee. We have the worst ever ATT or the worst Xfinity. When is google coming to town we need a third option.

3 years ago

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Gary Reno Dallas, TX

Very poor customer service. Very typical 30 minutes waits. I get tired and hang up. They suck at customer service. Would rather have my nails ripped out than calling them. No wonder people move to fish network.

3 years ago

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Kohlerbear ,

This company is terrible! Their service is unreliable and rarely works properly. They will spend millions to keep other companies from being able to offer their services instead of using the money to upgrade lines and run new lines. TERRIBLE HORRIBLE AWFUL service!

3 years ago

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Jelly Love ,

Poor customer service we were trying to get internet and the guy was almost being combative to get us to do somthing we didn't want all we wanted was internet. Then the man went and hung up on us never doing business with them and I'm tell everyone I know not too there money grubby people.

3 years ago

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Dee Lynnwood, WA

What a RIP OFF!!! They charge you by the data you use even though you pay to have Internet in your home. I have never been so angry. Not good at all. Is it worth it to pay $200 or more a month just to have Internet?!,! They are a horrible company and they will rip you off!!!

3 years ago

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Artur Martins Lewes, DE

Xfinity is a money hungry company that don't want to work with their customers. I have been a customer of comcast for over 12 years and now in my time of need they can't give a modem discount that is 14 dollars a month. They a lieing thieves!!

3 years ago

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Amanda Flemington, NJ

1 star because I can’t leave 0. Worst service, not helpful and price is ridiculous and not what was agreed on. Extra charges every month . I wish I had another option but this is the only company that serves my area. Do not get this service if you have a choice

3 years ago