Name: Comcast Xfinity TV
Rating: 2.3

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Michael

Horrible company!! They will charge you for channels like Cinemax and then just take it away. Doesn’t matter that it’s part of your contract!! Unbelievable! Worst customer service. Will definitely check options of other providers in the area

6 years ago

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Zack Naples, FL

So recently I was doing some gardening and cut the cable(rg11) that was supposed to be buried 18" down but instead was buried 5" down. Then they came to replace it with a new wire without informing us. They just showed up and started working.

6 years ago

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Thomas E Turner Ogden, UT

Been with Comcast since 1988 and keep getting the yearly increase. This year increase as usual but NO relief from Comcast as to billing. Appears being loyal means nothing. Most likely will pay early out fee and find another carrier.

6 years ago

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Manny Houston, TX

On demand never works. Over all on demand doesn’t ever work only works for a couple days and then it stops working for months. Issue never gets resolved. They keep taking off channels that were once included in the package and are supposed to be free. It’s way over priced.

6 years ago

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Gregory Michael Duncan Bellevue, WA

The three services go out about a day each month. When you try to get them to tell you what it would cost to go to only internet, they either hang up (ok maybe put on perpetual hold) or send you to a person who tries to keep you from leaving. I did not want to leave, just get rid of phone and all but basic TV.

6 years ago

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Kim North Providence, RI

I had to move out of state due to reasons beyond my control, Comcast fee'd me with early termination fees because they couldn't provide me service where I was going to.. I was a Comcast customer for 18 years and that's how they treat their customers.

6 years ago

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FLORIN Gafencu Flat Rock, MI

Bought about 30+ movies on demand thru 4 years of being with Comcast. Am moving to a new location and Comcast said they don't service the area and I will loose all my movies. Their is nothing that they can do about it. And they are sorry for my lost movies have a nice day. They don't care anything but themselves.

6 years ago

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Cat Elmer, NJ

They will not honor my loyalty discount or any other discount. They tried to offer a senior discount knowing I’m not eligible so I asked if they could give my grandmother the senior discount instead. And they said she’s not eligible Customer service is very rude I will look for another provider for service

6 years ago

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Frank Syracuse, UT

Fees are too high and keep going up. Explanations from customer service are canned answers. Paying for packages that do not want. Company won't let the customer buy the equipment, therefore, the customer is paying for infinite rent payments.

6 years ago

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Joe Cerniglia Springfield, VT

Sent back ALL equipment have receipts for EVERYTHING Comcast call me says we did not ship back the equipment. twice now I have been on the phone explaining with serial numbers from receipt. Worst company to deal with will not go back.

6 years ago

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Melissa Baltimore, MD

My experience wu Comcast was so horrible I wouldn't recommend it to anyone ever again. The customer service department don't know what they are doing , you always get the run around hearing a different story from 5 different people before you could get any result to your problem.

6 years ago

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Shannon Lowe Laurel, MS

This company charged my mother a early termination fee over 150.00 because she unexpectedly had to move into a nursing home due to health reasons . I explained the whole situation and asked them to please waive the fee because she is very stretched for money but all attempts failed they then turned her over to collections good job comcast

6 years ago

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Jordan Fort Lauderdale, FL

Service is always going in and out and takes over a week for things to get fixed. Always havig service interuptions and worst times and unable to handle high volume. Costumer service spends 30mins of your time to just tell you they will send a tech out 5 days later while you are at work.

6 years ago

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John OKeefe

They do not care about anything. Called to upgrade my account, the rep was very nice. Said that the 40$ service call will be waived. Appointment came 2 days later, called up, and no waived fee. Spoke to the manager and basically blew me off. Will be looking into getting DirectTV in my area.

6 years ago

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William Wagner Richmond, TX

I am not happy with my recent Xfinity purchase. I have problems with the X-1 platform disconnecting requiring timely reboots by plugging / unpluging the devices, or troubleshooting using their website.

6 years ago

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April Denise Richmond, VA

My services are extremely too high. I have a bundle package with only one premium channel and my bill is averaging $242 monthly. Seriously considering disconnecting and using streaming services.

6 years ago

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Ricardo Ramirez Washington, DC

Deplorable, I was waiting in line for 35 minutes. It is not acceptable. In addition, someone call and access my account and no one were able to explain to me who accessed my account. This is not a free service, give your customers the best service :-(

6 years ago

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RT Gaithersburg, MD

Comcast sucks plain and simple. They offer deals for new customers while charging over twice that price for existing accounts, total BS. Why not give all customers same price. I am off to someone else. Worst customer service I have ever dealt with. I would recommend that everyone run from comcast.

6 years ago

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Fitz Clovis, CA

Xfinity may now be the most abusive customer company. They refuse to comply with their privacy policy. They have disabled the opt out function on line. Have called three times and they still cannot stop the harrassing emails.

6 years ago

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Betty Gutierrez Norcross, GA

Worst Customer Service. I will be canceling my services at the end of March. Even your Supervisor Oliver suggested that I do this. It doesn't matter that you lose a customer that pays on time and it's been loyal even with all the horrible experiences we continue to encounter.

6 years ago

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Mitch Sacramento, CA

Do NOT get Comcast Xfinity. They are a terribly mismanaged company and the service they provide is substandard. We had been customers for nearly 29 years. I finally had enough with it all. Extremely glad I cut them off and went with another service. Will never consider them again and neither should you.

6 years ago

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Lauren Bing Roswell, GA

Horrible wasn’t able to give it 0 stars. Been trying to lower my bill now from $60 per month for just internet and tv that isn’t compatible with ANY 3 of my smart tv. Finally got it lowered TODAY to $34 no credits. They don’t care about customers at all 11 months into my service one unfriendly person helped

6 years ago

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CARMEN WARREN Capitol Heights, MD

The way your company does not work with individuals regarding keeping their bill to a certain amount is really sad. You see I had to call every year and beg to keep my service the same without my bill going up every year. My bill has now reached over $200.00 and I just can't understand why.

6 years ago

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Amy Hobbs Paducah, KY

This is the worst service I have ever received. Every csr I've dealt with, multi people, and I've only had service for a month, they have all lied about the services I would receive. If you want an honest company THIS IS NOT IT

6 years ago

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Abby Houston, TX

This provider has horrible customer service. It was very difficult to get into contact with the supervisors for assistant with any problem I encountered. Their prices are way over priced for the awful service that they provide.

6 years ago

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Alissa Ramos Trinidad, CO

I was under the impression the purpose of a billing arrangement was to pay the bill on the date arranged my card was charged the full amount not the arranged amount I am completely disgusted with how u run your company I will be discontinuing service with comcast

6 years ago

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Kim Ogden, UT

Terrible customer service. Lied to and treated like garbage. I was told my price was not "promotional" which was a lie and each rep I spoke with made me feel stupid. Not happy with how I was treated and have canceled my services. Do not use for service. They treat their existing customers terrible.

6 years ago

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Bob Peters Ocean City, NJ

They Raise prices anytime they want. Lie Lie Lie it’s a waste of time calling their helpline. If I could vote for the most dishonest company in America it would be Comcast, they are so hated they are trying to change their name

6 years ago

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TALISA Conyers, GA

They are crooks they will take money out your account with no authorization. I was treated unfair. Very unsatisfied with the service and workers. I wouldn’t refer this service to anyone, unless they want to be robbed. I am stuck in a contract where I keep being taken at vantage of.

6 years ago

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Matt Denver, CO

I would go lower if I could, they charge you for service before you use it, raise your monthly service fee without notice and then never answer your calls and make it basically impossible to reach them, that is until they turn off your service, then they can route your call with ease to get your money. I am cutting the cord and so happy to do it.

6 years ago

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Michelle Martinez Chicago, IL

Comcast customer service agents are trained to lie. After 4 phone calls, each agent gave me different information and in the end they stuck me with a $60 charge to drop off a box. No wiring, no outlets, just drop off. $60 for a professional install? Are you kidding me. They dropped off a box!

6 years ago

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Shannon McWilliams Minersville, PA

They do not work with you. They always want to cut my services off. No communication between people. My services never work right. I always make payments every two weeks. And they still won't work with me. The worst company I have had and dealt with. Advertisements are wrong and never match.

6 years ago

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Alison W. Manchester, NH

I spent an hour on the phone with an agent and then had to go pick up the equipment and waited for hours!! No reason! I should have been able to walk in and get the stuff I ordered. I am appauled with the poor service! I wish there was another carrier that I could have used....

6 years ago

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Steve Island Heights, NJ

The main wire came off the pole. 5 calls over The period of a month and the line is still in my neighbors tree. Absolutely the worst customer service I’ve ever experienced in my 65 years of life on this planet!

6 years ago

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Adriana Chicago, IL

Xfinity sent out a technician to fix an error we were having free of charge they said , then the bill comes and we have an extra 70 charge for the tech. Now they say they can’t remove it . This company lies , overcharges , and is very rude in the phone with customers .

7 years ago

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mike cochran Delray Beach, FL

Can NOT establish an online account to review information or make changes unless you are at your address. If you have multiple accounts BEWARE they can not assist you; spend over an hour to 4 escalations to get no progress. Will LEAVE COMCAST immediately for more flexible and user friendly provider.

7 years ago

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Ayan Saint Paul, MN

Comcast is the worst cable. I will never in my life join Xfinity again. Their customer service is horrible. The workers don’t know what they are talking about, each one tells you something different. What a waste of my money in the year I have been with them😡😡

7 years ago

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Norma Glass Decatur, GA

I recently called Comcast. I was hung up on because the agent did not understand my question. I called back an spoke with a supervisor who told me the call center was in Jamaica but none I spoke to had a Jamaican accent. He also stated his name was Jordia and he couldn't help me.

7 years ago

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Alyssa Lake Oswego, OR

Your automatic system is an absolute JOKE! I have never been so extremely frustrated with trying to get to an agent! Your service is slow and are internet constinatly goes down! How you are still a functioning business is beyond me! Half your agents can’t even speak English clearly!

7 years ago

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Jackson Hanna Katy, TX

If i could give comcast a 0 I would, it is the worst internet I have ever had, I pay for 250 mgb/s and I get 0.69 (1 out of 382 of what I pay for). And that is not even mentioning the fact that all internet drops maybe twice a day. Do not ever EVER get internet or anything else from Comcast.

7 years ago

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Kimberly Freeman Woodstock, GA

Unfortunately the tv and internet connection over the past couple of years has gotten worse not better. We have been customers for five years now and are jumping ship. Prices have been going up and the service has been going downhill

7 years ago

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Lawrence VanBenthuysen Fishers, IN

This is the WORST cable company EVER, they have been out to my house soooo many times. Can't even go a couple of hours without some kind of interruption, there on demand services are useless half the time because it always freezes. Go without cable before ordering from them.

7 years ago

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Tom kochankovski La Grange Park, IL

The worst service I have ever had. Vary sorry I discontinued my att direct tv. Service goes down every week for no aperant reason. When you call they blame it on their sub contractors . All in all Would never get it again and do not recommend . Do yourself a favor and stay as far away as you can from this bogus company!

7 years ago

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NoNameDontNeedIt Canton, MI

It’s unfortunate I even have to leave a star. Xfinity has been calling and harassing us for cable boxes we no longer have. They are trying to get MORE money out of us after they forced us to pay for an extra cable we didn’t have! They are a piece of crap company. We switched to WOW. The best and cheapest cable!

7 years ago

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Laquecha Jones Kent, WA

This has been the worst company I’ve ever been with, there Customer Service and leadership is horrible, they provide false information and over charge you with no explainable fees. From August to September I was charged 636.00 after speaking to someone less then a month ago. Not to mention the service is not that great for cable and internet.

7 years ago Edited September 14, 2021

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Sue Elford Madera, CA

I called on August 24th to cancel my phone. Comcast quoted me a new price of $176.00 for tv and internet. My new bill for $218.16 just arrived and my request was never processed. I have been on the phone now for 13.29 min. and yet again being transferred.

7 years ago

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Maurice Forest Park, GA

We had called for service in July..didn't get it till August 14th.. and have had nothing but problems since..the cable sucks worse then satellite. Its September 5th.. and my first bill is 221$ they took off 52$ and we are still having trouble and I'm on the phone with them every other day. Good luck with this company.

7 years ago

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Nelcy Humble, TX

More options with internet speed. You can only get the best speeds, at a decent rate with higher tv packages

7 years ago

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Vickie Wright Denver, CO

I love their customer service, and their product is great. They work with their customers on a one on one basis.

7 years ago

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Sade Makinde

The service was horrible, you are set up on a rate and a year later, your rate doubles without notification. I was told the initial rate was to woo me.

7 years ago