Name: Comcast Xfinity TV
Rating: 2.3

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Jeffrey Hoshour ,

Xfinity provides broadband internet with only ONE other competitor in my area, and with that being said, they've almost got a monopoly on the internet service in my area. I was on a promotional service subs at the end of the promotion I was never advised that the term ended and I was on autopay, and my charges DOUBLED from $60/mo to $120/mo! I came over day from work and my internet was down. I looked into WHY, and that's when I seen I had been getting charged double for over A YEAR! My internet was suspended because I didn't have the funds in my bank account to cover DOUBLE charges (first time in long time I was low on account balance). I called them immediately and they told me that after the promotion was over I was incurring regular rates, however, she told me I could sign back on a promotion to save money, I said only if they'd give me SOME type of credit back from all the money I had been paying extra for past year and a half, and she said no. I advised then that I no longer wanted their services and to cancel my services. I paid the outstanding bill that night. Two months later I receive a bill for 2 more months service. THEY NEVER CANCELLED MY SERVICES, AND I WAS USING MOBILE DATA FROM CELL PHONE TO HOTSPOT MY LAPTOP AND APPARENTLY IT WAS STILL USING DATA FROM XFINITY, THEY APPARENTLY TURNED MY SERVICES BACK ON AFTER I PAID (THOUGHT I PAID) FINAL BILL THE NIGHT I REQUESTED CANCELLATION. I never thought to check and see where my connection was coming from when on laptop, I turned my hotspot on and assumed it was feeding my laptop data, NOT. I've got to pay for the services they failed to turn off. I'll NEVER use a company again that have these type of business ethics.

3 years ago

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Jane Garner Browns Mills, NJ

I switched equipment from Comcast to my own and they still helped with some technical issues. Their internet is great either no interruptions and speed is good.

3 years ago

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Hank Kline DeBary, FL

I would give it no stars, but I have to give it at least one. Got talked into Xfinity, Installers did terrible sloppy job left wires hanging out of wall, did not work properly from start. after third call to Comcast the charged me $56.00 + for service call. They offer 30 day money back if not satisfied. I complained, and customer service shut off my TV and Internet while I was on the phone with them, and my phones about an hour later. Comcast would not let me have my phone numbers (which I had for 30 years back) unless I restarted service with them. I went without phones, TV, or internet for a month. Finally I had to start service (on paper only) before I could port my numbers to ATT. After many hours of calls to Comcast, and six months of promises, I got my initial money back. I will probably assault the next Comcast salesman that shows up at my door.

3 years ago

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Mark Sterling, VA

Good programing and reliability is excellent for both TV and internet. Pricing is high and customer service is horrendous! Takes a long time to access a human and navigate all of their phone menus - and then the wait begins...……..

3 years ago

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Wendy james Ashland, VA

Sometimes the tv shows freeze up and I miss what I’m watching. Also I have had the internet go out for hours and there has been no storms. But the picture comes through good.

3 years ago

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Bernadette Mahan Fredericksburg, VA

We have the Super Package with TV, internet and phone. Its very frustrating to be paying as much as we do and not having the option to simply delete from our channel line up those "included channels" that we NEVER watch or that are duplicates.

3 years ago

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Sharinda Hunter Waterbury, CT

What I like about this company is the way the app allows you to know if there are outages in our area and if they are working on lines. They also give you an estimated times when they finish.

3 years ago

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Sarah Pinckney, MI

Comcast provided a mediocre service. The television and programming was ok. However they continually raised their prices. They also refused to lower them. When I left Comcast cable, they were charging $142 a month. I started in at only $92 a month for cable and internet. This also wasn’t including a DVR. It’s much cheaper to go with a streaming service. Hulu and YouTube tv have been wonderful so far and a heck of a lot cheaper!

3 years ago

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Diana Miami, FL

Current customer of Comcast. We don’t really have any signal issues with them except when a big storm comes. Other than that, it runs great with no problem

4 years ago

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Tavius Hurd Memphis, TN

Great company their wifi is amazing in a certain areas. Their xfinitywifi network on the go is quick and fast. I love how due to COVID-19 they have offered free wifi in business areas

4 years ago

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Makaela Mahoney Wheaton, IL

An absolutely awful company. If i didn't have to have Comcast, i wouldn't but it's the only internet service provider in my area and I hate it. I looked into every other option before settling for this awful company and I say that because I KNOW that once we get further and further into having the service, the longer that we have it the more RANDOM hidden fees will start popping up out of nowhere and b/c we're using automatic payments so that we can have a $10 discount on our bill every month, we won't notice those fees until they really start to rack up and that's how this company uses you. They also try really desperately to get you to use other services and products so that they can tack that on to your bill as well. Its happened for as long as I've had Comcast, which is why theyre trying to rebrand and go by Xfinity to take the sting off of the company from all of the negative customer reviews.

4 years ago

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Lisa White Taylor, MI

We like the super fast internet speed with Comcast. Visiting Technicians have been professional, helpful, and always on-time with the selected schedule. It could be a bit cheaper in price... Otherwise good service!

4 years ago

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Roxana Perez ,

I had Xfinity TV a couple of years back, the service and content were wonderful. However, my only issues were with the prices of their plans. Mostly because there would increase our plan cost every year until it was just not worth it anymore.

4 years ago

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Z. Hines Pearland, TX

Internet service is spotty in stated speed and in availability. I had an ongoing complaint about service availability and was repeatedly told to restart the system. Finally, after 2 1/2 months a technician was sent out and discovered the service line was faulty. It was replaced, but to date it is still not buried.

4 years ago

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Veridiana Orozco Fresno, CA

Good variety of channels. But prices is a little to high for one tv. If you get additional tvs then it adds to the monthly fee and sometimes not all channels or services are available for the extra tvs

4 years ago

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Ruth Puyallup, WA

When Comcast came out with TV/computer/bundle it was a fabulous price. They have deleted cable channels and dropped premium channels off my premium package. If you want that channel you have to add it separately with additional cost. Cables cost has gotten so bad I could buy an economy vehicle with what I pay. I hear Apple is coming out with Apple-FI I can’t wait I don’t care if I have time left on my contract with Comcast. That’s another thing any time you make any change they extend your CONTRACT for 2 YEARS!!! Something wrong with that.

4 years ago

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Sandy Bell Friendsville, TN

More dependable than any others we have available in our area! Also the employees that come out are very helpful. Hate the local office moved. Have to watch the billing they add charges.

4 years ago

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Tina Taylor Ebensburg, PA

It is a great tv service, and hardly ever goes out. We have had it for years and don't want to change it. There are so many new streaming services that people say are cheaper now, but we have kept Comcast.

4 years ago

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Amanda Walker Arlington Heights, IL

I love the internet reception and variety of channels offered along with there affordable prices . They offer a lot of channels that’s great for entertaining.

4 years ago

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Bobblehead Houston, TX

Comcast has essentially cornered the market in my area. There is no other option for internet or tv. They're great when they're working, but we have random periods where our service is slowed down to absurd levels. Then the prices were raised too. I've since dropped their tv but still use them for internet

4 years ago

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James O. Dallas, TX

Overall had a good experience but not great. To reach out customer service when you are having connection issues is something of a pain. Everything worked smoothly on a regular basis, but just the above makes it annoying.

4 years ago

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Alex Knoxville, TN

Comcast is probably one of the best cable providers in the East TN area. My family has never lost service or had an issue. They also make it super easy to bundle with internet.

4 years ago

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Tim McCoy Waynesboro, GA

Comcast tv is very expensive compared to other options available to watch and enjoy tv. Expect your monthly bill to hit $200 once the promotional deal is done. Their cable laid unburied in my yard for TWO YEARS!!! Customer service was a joke. Even their paid service contractors didn't seem to like Comcast very much. Do yourself a favor and buy a ROKU instead.

4 years ago

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Rickey Lehi, UT

Comcast is nice in that they're available everywhere and their prices are generally comparable. But for me, that's where their goodness ends. They lost me when canceling service was hard during a move, and when their leaders supported blocking net neutrality.

4 years ago

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High Priestess19 West Palm Beach, FL

Great customer service, but as a user of the Xfinity wifi pass, it became a reoccurring issue that the service spots were "too congested" causing my internet connection to stop altogether

4 years ago

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Laurie G ,

Best bang for your buck. I work from home and so internet speeds are super important. Comcast can't be beat. Xfinity mobile is amazing. I'm so happy I switched over.

4 years ago

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Karen Torino Tallahassee, FL

Xfinity would have its ups but mostly its downs. I would lose connection to the TV very easily and while all I had to do was call customer service, it was annoying that I would have to do so so often.

4 years ago

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Rocio Diaz Tallahassee, FL

Comcast always has the best prices when it comes to television and internet packages, there are also countless channels to choose from as well as the on-demand option.

4 years ago

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Kimi Bayles Roy, UT

I’m so sad that Xfinity raises their prices on their long time customers. We loved their service and the packages they offered until it was so expensive it wasn’t worth it any more and we had to cancel. Wish they would do something for long time customers.

4 years ago

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Grace Orem, UT

I always get TVs at Xfinity! It shows the shows and movies on the tv super clearly and it doesn’t freeze up while you’re using it. And the prices are not bad at all

4 years ago

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Audrey Mitchell Managua, MN

Xfinity TV has been used in multiple hotels I've stayed in, and I've loved the experience. They have up to date movie options and are showed multiple times throughout the day.

4 years ago

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Randy Rhodes Pleasant Grove, UT

Have really enjoyed comcast tv and have used it for years. Rarely any issues with the service and I like pressing C to access the sports that are on. On Demand good too.

4 years ago

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GS95ER Baytown, TX

A bit pricey, and the customer service isn't the best, but they're the most prevalent and widespread provider in the area. Contracting with them is a bit tricky, and rates definitely increase silently once the contracts finally expire.

4 years ago

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Kelsey Rosier Tallahassee, FL

One of the greatest TV providers and has great customer service. Anytime there was an issue, they were quick to come and help. Definitely would recommend.

4 years ago

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Breannah Brooks Jacksonville, FL

My experience with xfinity cable is very good because it gives me access to lots of things I didn’t have access to before including YouTube on tv and don demand.

4 years ago

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Juan Beaver, PA

I have had comcast Tv a few times as a bundle with internet. It really was not something i enjoyed so much the tv interface is kind of still in the 90's and the channels i had there was never anything good to watch. I ended up cancelling the tv portion and just have internet.

4 years ago

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Tom Gourley Pleasant Grove, UT

Comcast offers a good variety of options when it comes to cable TV. The reliability of their services is okay but not perfect. We have also found that they raise their pricing without notice which is frustrating. Their customer service also seems a bit "hit and miss" depending on what particular individual you are dealing with.

4 years ago

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Kaydence Bonino Riverton, UT

We've have the xfinity bundle pack...internet, cable, and phone. Overall we've been happy with there service. I do love that they have the xfi app and so I can monitor my kids wifi.

4 years ago

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Brian Kessler Kennesaw, GA

Very happy with the service. Have had it for several years and compared to Dish Network, it is light years ahead. The DVR is easy to use and the voice search feature is the easy to use. Highly recommended.

4 years ago

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Mary Clarks Summit, PA

I like Comcast actually, the main thing I dont like about it is that a good portion of the bill is a sports package that you cannot say no to. It is a mandatory fee. Also the box has random moments where it freezes and has to keep getting reset. Very annoying.

5 years ago

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Zac Marx Brighton, CO

Xfinity tv was great for us. Especially with connecting to xbox, we used it almost everyday. Xfinity was quick and had something for everyone to enjoy. The pricing was fair as well.

5 years ago

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Meredith anderson American Fork, UT

I love the new platform but wish the remote still had the skip back 10 sec button. Also wish I could search for movies on demand by rating. This would be so helpful with my kids different ages.

5 years ago

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Ellen Morris Potomac, MD

I love Xfinity TV because of how easy it is to use and the great selection offered. Interface in technology matters a lot to me, and Xfinity has done an excellent job here.

5 years ago

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Anonymous

Paying 89+ for basic channels seems ridiculous to me just wished to be able to access the local news in case there was anything interesting and when it does come in its good but when it does not come in for the price its not really worth it. i think they need to update the cable lines going through our neighborhood

5 years ago

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Melissa Riviere Clarks Summit, PA

Xfinity has a monopoly where we live in N.E. PA. I really do not care for their user interface, and they are way overpriced. Channel illuminations happen without any notice or fee change. Their call in phone system is terrible.

5 years ago

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Alyssa Boren American Fork, UT

Whenever I download movies on my phone the network speed is very good. I also love that you can download things from our DVR onto your mobile device. It's very convenient to use!

5 years ago

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Ron Durfey Pleasant Grove, UT

I used Xfinity for my internet but also for my TV as a bundle deal. I really like the option of having my favorite shows available to me on my iPad or phone while I'm traveling. Price is a bit high especially when the introductory period ends.

5 years ago

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Virginia Rosenthal Pleasant Grove, UT

I am a new customer and love it, it is so much better than DirectTv. The basic program channels are enough for our family and the kids love the on demand options. The remote is easy and simple To use.

5 years ago

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Taylor Walker Provo, UT

I really like this company, they have great service and I love their collection of shows and movies that you can watch for free and rent. I also like their app.

5 years ago

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Grant Lofgreen Provo, UT

Service has been great. TV and internet coverage and quality have been fantastic. Price, especially for long-time customers, is a bit ridiculous. They apparently don't care much for long time customers. Instead they focus on giving deals to new customers.

5 years ago