Name: Comcast Xfinity TV
Rating: 2.3

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Adrian Jenkins Dallas, TX

Horrible it’s a Pandemic they agreed to give me an extension until 8/18/2020. Then suspended my services on 8/8/2020 and told me my extension was declined. I’m not understanding how when I have never asked for an extension since I have had the service and paid my bill with no problems until the Pandemic hit. Very angry customer, Tyris Williams

4 years ago

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Tracey Pregon ,

Just tried to call a customer service rep at xfinity and was caught in the STUPID HORRIBLE loop with the automated machine that does not understand to put a LIVE person on the phone to help me. After several calls and an hour of my time I hung up because it is ridiculous to try and get anything done with this automated system. HORRIBLE!!!

4 years ago

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Chip Bruss Boulder, CO

TERRIBLE TERRIBLE TERRIBLE!!! OVERPRICED! CONSTANTLY UPSELLING! YOU CANNOT REACH CUSTOMER SERVICE! YOU CANNOT CANCEL SERVICE ONLINE! SLOW INTERNET SPEEDS! SOMEONE PLEASE SUE THEM FOR VIOLATION OF SHERMAN ANTI-TRUST! THEY ARE A MONOPOLY IN EVERY MARKET AND SHOULD BE DISBANDED!

4 years ago

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Kirsten Fetrow Denver, CO

I’ve had a pretty bad experience with the internet service through Comcast. There are random outages and you don’t ever get the opportunity to speak to an actual customer service representative. They don’t even have a direct way to leave a complaint.

4 years ago

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Leann Walker Denver, CO

My experience with Comcast/Xfinity? Average service and BUTTLOADS of hidden fees and I don't think I've had a single month without random incorrect charges on my account. DO NO RECOMMEND unless you have cash to throw into a fire or you enjoy spending hours on the phone each month

4 years ago

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Rhonda Martin Riverdale, GA

I’ve had Comcast for decades their customer service has always been bad and their reps barely speak English. The reps are unprofessional, uncaring , unknowledgeable , different reps day different things. You can have proof of a Rep’s payment arrangement but they still turn your service off. They are horrible and high

4 years ago

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Sally Landenberg, PA

The worst customer service My family has ever experienced. My 92 year old grandmother‘s phone stoped working during covid-19. She is living alone. For over month Comcast has done nothing to help fix it other than telling us to get a new router, which we did. Outrageously expensive with very poor service. Spotty wifi as well.

4 years ago

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Vanessa Barrera Houston, TX

If I could give them a zero star I would. It is so hard to speak to an agent for any assistance. If their bots weren’t to unhelpful maybe I could tolerate them but they are useless and very annoying. I’m on a search for a better cable and Internet provider if anyone has suggestions..

4 years ago

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Celeste Madison Orlando, FL

If I could I would rate this company a 0 especially with customer service. Every since I had the service back in October I have had nothing but problems and lies from the customer service department. I would never recommend this company to anyone ever.

4 years ago

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Ava Boston, MA

One of worst customer services ever! I have tried so many times to change my plan. I tried chat, call, anything but when it comes to downgrading a service you guys make it so hard so people just give up. This is UNACCEPTABLE.

4 years ago

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Right Alvarez West Valley City, UT

Terrible customer service! Very unhelpful automated system. Never let's you speak to a actually person who might be able to help. I've had to go through activation and trouble shooting countless times. Wifi works and then i have to start the process all over. I haven't even had service for a month. Nothing but issues.

4 years ago

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Dragica Bjelajac Katy, TX

If I could give xfinity no stars I would, I have battled with comcast about my bill multiple times. I tried to make a new contract with them and they Illegally canceled a contract and raised my bill. Their internet and services are great but they are so good at ripping people off.

4 years ago

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Nicole Poleo Woburn, MA

I was having an issue with my email and I spoke to three customer service Representatives, the fourth one never called me back! And my sister was able to fix it!

4 years ago

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chle Denver, CO

I was on the phone with customer service for 45mins to upgrade my internet. I had to repeat my account number 7 times to Samu (I'm not sure how to spell her name), only for her to offer me a 100mpbs package for 70$ with a 1yr contract despite what is listed on the website. What a waste of time!

4 years ago

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Debora Solis Philadelphia, PA

Comcast is a complete joke you pay your bill and they still disconnect your service and of course you can't ever get ahold of anyone to handle the issue and this 24-hour seven-day-a-week thing they have is a joke also I am leaving Comcast I'm going with someone else I have been fighting with them for three years and getting nowhere

4 years ago

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Leah Borrino Sacramento, CA

Best option we have for our money's worth, but it randomly decides when it wants to work and when it doesn't. If you have another option, I recommend going for that instead.

4 years ago

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Comcastsucks Acton, MA

Absolute garbage. Terrible service and customer service. Have had nothing but issues and problems in the 6 months we’ve had service. Had techs come out multiple times and “fix” the problem. Still nothing. Poor poor quality

4 years ago

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Robert Congdon Denver, CO

Absolute worst cable company ever. They didn't want to pay our local sports provider for services, so now I can't watch my local NBA or NHL teams. For the entire year. No games televised at all, except for a handful of nationally televised games. Both teams are playoff bound, and I'm missing the entire regular season. Inexcusable.

4 years ago

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Cynthia Coleman Scottsdale, AZ

Customer service. I was sent a request to review a call service request and I received a phone call back from Eric. He advices and an account specialist would call me back Friday afternoon. After 5:00 pm I got a robot call from Comcast. The system didn’t record my responses and only said “I’m sorry I cannot....

4 years ago

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Ashley Nelson ,

Horrible service. My internet has been messed up for a week and I've been on non-stop calls and chats with comcast with no avail. Constantly hanging up on me, not responding, passing me on, dropping calls, no answers, etc. It's been exhausting and still no help despite hours and hours of contact, even through email. Would NOT recommend.

4 years ago

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Jennifer cathell Signal Mountain, TN

Slid in 120 dollars of extra charges on my bill for data over usage then autodrafted a ton of money. Officially making the switch to EPB so I will no longer have to deal with hidden charges and incompetent agents who are of no help. And I see from a ton of reviews that you guys have crap ratings from other people for the same reason!

4 years ago

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RighteousReveiwer747 Hummelstown, PA

Poor Brian. Who ever thought you would be such a failure to charge these prices for such poor quality. Such a shame, i guess you're proving the doubters right. Maybe try providing good service and maybe people would stick around with you.

4 years ago

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Roy Chica Jacksonville, FL

Ordered a movie, its a 48 hour rental and shows we have til today at 6pm to watch it. My wife watched it fine yesterday and today I went to watch it since its still available until 6pm and it says I need a subscription. Called and still on the phone after explaining just to be transferred.

4 years ago

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Herbert L Knowles Bloomfield, NJ

I called 4 times never returned calls had to call them back. People don't speak English and I am a old US Marine's and these guys make no sense asked to talk with a Supervisor they refused and I never got my problem fixed. Where's the Supervisor and I'll be going someplace else unless problem is addressed.

4 years ago

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FRANK DABAJA Westland, MI

* ONCE MY CONTRACT EXPIRED . WITHOUT NOTIFICATION MY INVOICE NEARLEY DOUBLED *ON THE PHONE FOR 45 MIN TO GET MY ISSUE SOLVED AND NO RESULTS * THEY RFUSED TO CREDIT ME *THE WORST CUTOMER CARE LONG WAIT *CAN SOMEONE HELP

4 years ago

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Lynda Stockbridge, GA

We had Comcast for about 25 years in Utah. Fairly good service there. But when you get their CS in the Philippines it is a disaster. They pass you from person to person and never answer the question or provide help. The call center in the Philippines needs true training.

4 years ago

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Debra Vero Beach, FL

I just found out Xfinity moved TCM to another package so of course u have to upgrade to get that channel an now ID has been dropped from basic package on Xfinity sounds like it’s time for me to b checking out a dish company

4 years ago

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Randy Layton, UT

Very bad customer service. Wanted to get there prepaid service because I didn't want a contract. But got told very rudely that unless I signed a two year contract. They would not run a line to my house... So why offer a service if they can not provide it? Lost my business...

4 years ago

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Tory Longmont, CO

Company didn't inform you on payments causing the consumer to not be aware of charged present or charges from previous home instead they make you check but it happens every so often so by the time you know it's to late the company doesn't care for its customers but instead wants money that you weren't aware you were paying for

4 years ago

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Curtis Getz Bensalem, PA

Seniors here & on fixed income,comcast in HIGH enough now Another Rate Hike. Some Government Agencies should follow all the money.. Can't wait to CUT THE CORD COMCAST can gooooo away like the 8 track tape.....Just Corporate GREED.

4 years ago

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Melissa Waynesboro, VA

I recently experienced a separation with a roommate who had comcast in his name. When he left , he took his equipment and turned it in with an unpaid balance. I am unable to open an account in my name with the same address until HE pays his bill. Because I have been a point of contact on the account I too an responsible.

4 years ago

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Chris Terry Lansing, MI

I was with comcast for 2 yrs, never had an auto pay, then one day they decide to take an unauthorized payment, i contacted them, and even though they acknowledged that they made a mistake, they still refused to give me my money back, and for that reason, i am no longer a comcast customer, they can take their services and shove it

5 years ago

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Kevin Holland Marlton, NJ

2 days in a row, technician never showed up. Absolutely appalling !!! And zero remorse from any of the 5 customer service employees I talked to, including 2 supervisors. I will be cancelling once my contract expires without a doubt.

5 years ago

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Morris Holcomb Soddy, TN

The service is terrible, I constantly have problems with my cable boxes, almost daily there are issues with these boxes. Im shown things I can view for free previews, but when I try to look, not available for me. Stop sending them to me. This service sucks.

5 years ago

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Stacey Hoppe Howell, MI

I called to get help keeping my bill about the but also keeping my same channel lineup. I must not have understood the man I was talking to and we now have something we don't want and get back what we had. Very dissatisfied!!!

5 years ago

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Denny Tavares, FL

Your service sucks. I had no choice in what service I was able to get. This company has louder customer service and terrible reliability. No internet service tonight and when I called they tell me it will be Oct 29th till I get service again.

5 years ago

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Lolu Falling Waters, WV

I have moved and visited a number of states. In each state I've tried different service providers. I can honestly state that Xfinity is the worst service provider I've ever encountered. In fact I feel confident enough to say Xfinity is THE worst company I've ever dealt with.

5 years ago

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Jim D. Santa Fe, TX

Comcast sucks. I signed a 12 month contact and 4 months into it they switched TCM to a different package so they could charge me another $10.00 dollars a month. So the way I look at it they broke the contact giving me the right to go back to directv. I will never do business with Comcast again. They Suck!!!!!!!

5 years ago

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Jason LeGore Sandy, UT

Comcast is awful. You will pay more money for less service and then spend more time on hold or weaving through their terrible app/phone tree because they don't have enough actual people to handle the issues stemming from their horrible service.

5 years ago

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John Ann Arbor, MI

They mess up billing. Then they mess up by “misinforming” you of how much to get them to go away multiple times. Hoping last payment was it! Not likely, but hopeful. Avoid like the plague! Don’t let Comcast into your house, business or area!

5 years ago

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David Tindall Glen Allen, VA

They will not carry the ACCN so a 20 year customer is forced to go to FIOS. They violated a rule of customer service - give your customer a reason to feel like they have to leave.

5 years ago

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JB East Hartford, CT

Xfinity is the worst cable company ever. We are constantly losing internet and cable and having to reboot our system. When we call customer service all they can do is send someone out. After an hour of frustration on my end the internet reconnects and then service appointment is canceled.

5 years ago

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Ashley Solomons, MD

Unfortunately, we didn't have a choice of provider and HAD to go with Comcast. If you have any other option, I strongly recommend going with ANY other company. Our TV is consistently freezing, and it is extremely frustrating. 😡

5 years ago

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Jerome Hunsinger Knightstown, IN

If you don't mind them to keep raising your monthly fee every other month after your agreement ends then you will like them just fine. They keep raising monthly fee $20 every other month. At $259.00 per month now!!! Only 250 internet. Security feature has not worked for two years.

5 years ago

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Todd King Arlington, TN

Comcast partnered up with Movies Anywhere and they're employees know absolutely nothing about it. They're zero help and lost over 300 purchased movies. Comcast is the absolute WORST company when it comes to customer support or speaking with someone who actually lives on your continent.

5 years ago

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Jenn Vancouver, WA

Horrible!!! They lost 37 movies i purchased over the past year. I was moving called to have them Transferred my service, instead they disconnected it. It’s Been 3 months still fighting with them to get the money back. It totaled $720.00

5 years ago

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Ilona Philadelphia, PA

If there would be no star, I'd put that. You always have to pay attention to what they charge you. Every other month that change you some extra, then you call and they apologize. Are you kidding me?! Dont change me extra in the first place.

5 years ago

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Valerie Des Plaines, IL

If I could give a negative number I would. The lack of customer care from the actual business end of Comcast is the worst in any company I have had to deal with. They only let there call centers which are mainly out of the country take the heat for their lack ok customer care. DO NOT be like me DO NOT get them to be your device for anything.

5 years ago

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RK Baltimore, MD

Worst customer service I have ever experienced. Their internet/cable has a lot of problems, they have screwed my bill every month (overcharging), they have started charging repairs as "new installation," and customer service reps refuse to actually listen to the issue and just throw out guesses.

5 years ago

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Becky Fruitport, MI

Comcast came to my door offering service. I signed up for internet service. It never worked. They wanted me to keep paying for service that never worked and service fees. Had to drive the modem back to one of their stores! A complete waste of time and money. Would never recommend this company.

5 years ago