Greenix

THEY DO NOT TELL YOU THAT YOU HAVE TO HAVE A CONTRACT OR ABOUT WHAT YOU HAVE . THEY DO THE WORK AND THEN HAND YOU A PAPER TO SIGN REAL FAST, THEN LEAVE THEY SHOULD COME IN AND EXPLAIN WHAT THEY ARE DOING AND TELLING YUOU THAT IT IS A CONTRACT FOR A YEAR AND THAT IT IS $53.78 A MONTH BEFORE THEY START THE WORK AND LET ME DECIDE IF i WANT THAT FIRST BEFORE THEY DO THE WORK, AND i WOULD HAVE SAID NO TO THAT CONTRACT. tHEY ARE FAST TALKERS THAT DO NOT EXSPLAIN ANYTHING TO YOU. tHEIR CUSTOMER SERVICE IS AWFUL TO . yOU HAVE TO WAITE FOR EVER TO TALK TO SOMEONE AND THEIR ATTITUDE SUCKS. IT IS LIKE TO BAD FOR YOU SUCK IT UP AND SNICKER ABOUT IT. WILL NEVER TELL ANYONE THAT THEY ARE GOOD COMPANY AAND THAT THEY ARE SNEAKY.

I wouldn't even give them 1 star but you have to choose 1. GREENIX WILL GET YOUR CREDIT CARD NUMBER AND JUST KEEP CHARGING IT ERRONEOUS CHARGES AND WHEN YOU TRY TO CANCEL THEY WOP $100 S MORE DOLLARS ON YOUR CARD FOR A CANCELLATION FEE. THEY ARE A BIG RIP OFF AVOID AT ALL COSTS. THEY GET YOU TO SIGN A TECHS PHONE CONTRACT AND THEN THEY CHARGE MORE THAN THEY TOLD YOU AT THE DOOR. I NEVER GOT A COPY OF THE CONTRACT. I CAN'T BELIEVE THIS COMPANY STAYS IN BUSINESS. TRIED TO CALL THE GUY THAT CAME TO MY HOUSE TO FIND OUT WHY THE MONTHLY CHARGE WAS MORE THAN HE TOLD ME AND HE WOULD NOT RETURN MY PHONE CALL THIS IS A SCAM COMPANY

Greenix unsolicited targeted my 85 year old widowed mother as she lives in a neighborhood of elderly single and retired people. they convinced her that she needed monthly pest control because she admitted to having some ants in her yard. this escalated to a monthly charge of $40 and she unwittingly consented to a year long tcontract. they then convinced her that she needed rodent control in the form of a bunch of boxes filled with bricks placed around her house which was an additional $59 a month which she thought was a one time charge. when she realized she had committed to a monthly charge she asked to have the boxes removed and the representative offered a reduced price explaining she was committed to the service. when i learned of this chicanery i contacted greenix and tried to cancel the service and was told the boxes would be removed within a week. two weeks later the boxes where still there and she received another bill for the rodent traps. I called again on her behalf and was told they would come for the boxes but she would be charged a $250 cancellation fee. when I requested to cancel all their services because... this is so wrong. they threatened to take my mother to collections. I had to agree to continue the $40 a month regular fee until December to avoid legal action and collections.

Well if you need customer service it's a joke I needed reservice wanted to call them and guess what...customer service is in the Philippines. Good luck getting anything taken care of. They really are only about the $$$ not the service. Asked point blank when we signed up, due to allergies, that if we had bees would we be able to get someone ASAP to have it resolved. ABSOLUTLY was the answer. Called today spent rounds with Customer Service and first available is NEXT WEEK. They have nothing that would be earlier than that. They then agree to expedite it as "a favor". Then I get a nameless text saying someone will be there today...great, but wait they didn't ask when someone will be home and/or where the nest is. How are they going to service anything?? Heck they could say the tech was there and nothing got done. AGAIN, no idea of what customer service is at all. They just pretend to have customer service. Only people I feel sorry for and the poor guys that have to do the service an me for having been stupid enough to believing them.

CAVEAT EMPTOR I would never recommend this company. We have spent literally hours on the phone with them attempting to cancel once and for all our contract. We wanted to cancel because we were not happy with how they upsold up some additional services. We thought we had it done, but subsequently got an email that they the service would continue. I have never had such difficulty with a vendor as these guys and will never ever use them again. We actually had to remove our credit card information from the account because we were seeing charges not agreed to. You get customer service people on the phone who make commitments as to reversing charges where they do not follow through. They make cancellation nearly impossible and do not respect the language of cancellation terms of their own agreement. They are appalling to work with.

Can’t give less than 1 so that’s what they get. Horrible, horrible services. The pest control treatment (ants & spiders) did absolutely nothing to prevent or control either pest. Called for reservice and still had ants and spiders and on another request they didn’t even show because I didn’t respond to a text. I did respond to 1 service tech whose text said that they were coming but I didn’t respond to a second person’s text so they decided not to show. They even chastised me for not responding, fairly rude actually. Once I advised that I did respond (had to provide number I text to be believed) they just stopped talking to me. When I canceled I let them know why and they, Russ in Account Services, and was told I never had a reservice. I advised I still had text messages and had to go back months to provide dates, he then found the records of my request. After that he had no interest in me or my opinion, took the last payment from my account and then said “have a nice day” , see ya, bye. He did tell me they would have to take 1 more payments but did not tell me he was doing it that day. Great at taking your money but awful at providing a service worth paying for. Read the fine print, they require a contract, it actually says they can’t guarantee they can remove the pests you are paying them to remove. But they do uphold that you pay them about $65 a month for a year. Very pricey for no productive service. Had some very nice techs but didn’t have nice results.

STAY FAR AWAY. They claim they canceled my account but have been charging me for OVER A YEAR and refuse to stop. Anytime I call or get a call back, they hang up on me. They came out ONE time and it took months of them dodging my calls and me needing to get my husband involved for them to cancel my account. They will charge me 2x in some months even and WILL NOT STOP. Biggest mistake ever signing up with them. I was told yesterday that I would get a call from the director, Spencer. Unsurprisingly, that never happened. I did however get a call today by someone who claimed Spencer was his boss and he would text Spencer and then hung up on me, again. I have been nothing but kind and even apologetic for being frustrated when I have been speaking to the representatives on the phone. I just don't understand. When will this end?? I just want my money back and to not have to go through this nonsense again. Do not make the same mistake I did.

Very shady business practices and a complete lack of customer service. We never had a contract, and had called for pricing a 3 month plan. They set up a 12 month plan at $39.00 a month for pest control. At the time I called Greenix and was told the contract was cancelled and I would get a refund, which never happened. I wound up disputing the charge, I contacted customer service, who insisted we have a plan (even though I disputed their charges in Feb. with AMX). Now we got a text they will be showing up 6/4/24. I called and was on the phone for 45 minutes, trying to stop it- I believe we did, but they never came out and said it. I DID tell them if Greenix showed up, the police would becalled and charges for trespassing filed. Their customer servicer line is anything but helpful (if you can get thru). Stay far away from Greenix!

I totally dislike this company!!!!!! They say that they showed up and didn't. I was not at home doing the times for them to come out. But I had my neighbors watching out for me. She told me they showed up and put a tag on my door saying I received service today, But I didn't. I called to complain. Nothing was ever done. I still have ants in my home after one year of service. I called to cancel my service and I was told I would be penalized. So I said ok, I will wait for my year to be up. Well long and behold I waited and when the year was up they still billed me for another month. Saying I didn't cancel what a rip-off. I am very disappointed in this company!!!!

Beware of Greenix Pest Control: A Disappointing Experience I recently engaged the services of Greenix Pest Control to address a persistent ant problem in my new home. Unfortunately, my experience with this company has been nothing short of disappointing and frustrating, leaving me convinced that their practices are questionable at best. From the outset, I had reservations about signing a contract with Greenix, sensing that something wasn't quite right. Despite my instincts, I proceeded, hoping that their promises of eco-friendly solutions would prove effective. However, it quickly became apparent that their purported commitment to gentle, non-toxic chemicals was more of a marketing ploy than a genuine strategy for pest eradication. When I confronted them about the ineffectiveness of their treatments for ants, they offered little in the way of assistance or resolution. Instead, I was left to conduct my own research and find a suitable solution independently—a task that should have been handled by the professionals I had hired. Moreover, my trust in Greenix was further eroded when I discovered through my security cameras that their technicians were not performing the services they claimed. Despite billing me for quarterly treatments, they were neglecting to actually treat my property, opting instead to merely leave a note on my door to create the illusion of service. When I brought this evidence to their attention, they begrudgingly acknowledged their error but offered only a paltry $20 credit by way of compensation—an insult considering the extent of their deception and incompetence. In light of my experience, I strongly caution anyone considering Greenix Pest Control to proceed with extreme caution or, better yet, seek services elsewhere. Their lack of integrity, deceptive practices, and ineffective treatments make them a company to avoid at all costs. Save yourself the frustration and disappointment by finding a reputable pest control provider who values honesty and delivers on their promises.

Greenix Pest Control whose main location is located in Utah. I was hit by one of their drivers today and after contacting the company asking for help I was invited to come to the local branch to show the damage, but before I could I was contacted by the claims department manager and who I can only guess is one of their workers and told not to come to the branch and if I do they will call the police on me. I have never in my life been threatened with police action after being invited to come and resolve a matter. I feel very disrespected and a bit nervous that they will not hold up their end and fix the damage. If this is how they talk to and treat a victim of one of their employees I feel for their customers when they have a problem.

DO NOT USE THIS COMPANY!!! They don’t even deserve a one star. I’ve spent around $1,000 dollars with them. They came out and got everything set up but after that they didn’t maintain the traps like they said they would. They did a great job on the sale and after that they left me high and dry charging me every month. Had to call them several times to come out and service the traps, they never came out to service when they were suppose to. When they did come out they walked around my house and didn’t do anything. Didn’t reset tripped traps or resupply the traps. I watched them do this and I would check the traps after they left. I’ve been trying to get out of my contract and they won’t let me out and give me my money back. I have no problem paying for a service I receive but I didn’t receive the scheduled maintenance that they said they were going to pride and that I was paying for. They haven’t gotten rid of any pest so far. THIS COMPANY IS A JOKE!!!

Worst experience with this pest Company! The first technician that came to our home seemed knowledgeable but after our first treatment to our yard all of our flowers were killed, which included bees. The Representative over the phone did not tell me that there would be a “cancellation fee” when initially speaking. I was also sent to collections without any formal notification that after a certain number of days with an outstanding balance you would be sent to collections. The Greenix Representative would not waive the cancellation fee initially until I continued to call. I would not recommend them to others for your pest needs.

Buyer beware! DO NOT SIGN UP FOR THIS SERVICE. Once they get you under contract their service becomes night and day different. I've had multiple scheduled times cancelled (via text); they don't even have the decency to call. Then they literally cancelled their own rescheduled appointments. I've been rescheduled twice and both times were cancelled by Greenix. We had one treatment total. The person who came out seemed knowledgeable (hence the 4 out of 5 on knowledge); but within a few weeks of the treatment we saw no improvement in our bug situation. Initially they told us if that was the case they would schedule a retreatment; but when we tried to schedule the treatment was when they started the schedule and then cancel loop I've found myself stuck in to this day. I asked for them to have the tech add rodent to my plan the next time they came to treat our house and they immediately began charging me for rodent services without ever giving me the equipment or doing the rodent service. They then again scheduled the rodent service and the retreatment but these snakes failed to come through again. No tech ever came out for the second insect treatment I was promised; let alone the rodent addition. When I caught that they had charged me rodent for a month of me not having the service I called and asked them about it. They gave empty apologies and said they would refund the charge but then charged me for rodent again despite still not being able to come through for a visit. This was the last straw so I called today to cancel the service. I told them that I've now been charged for several months despite no tech coming back (still only the single initial visit). I've told them this is at least the second (possibly third or more but I don't want to exaggerate) month that I'm paying for rodent services despite not ever getting that set up at the house. My bug/pest problems are honestly worse than before Greenix first treated me (could be the time of year; but their treatment seemingly did nothing). I presented them all of these facts and the guy gave me a bunch of empty apologies. He said that he could refund the rodent charges (duh; the service that I've not ever received, how reasonable). He then goes "so how soon can we get a tech out.' I said "I can appreciate you trying to save this customer but you've failed more than 5 times at this point so I need to find a different service." They told me I'm stuck. They told me they might be able to discount my fees slightly but ultimately I signed up for a year and I'm essentially stuck (even with them failing so hard). DO NOT SIGN UP FOR THIS SERVICE!!! I am giving them a chance to rectify this. They know who this review is from because I specifically told them I was going to let people know the treatment (or lack of treatment) we've received. I told them I'd either leave a great review stating that just because thus service wasn't for me; doesn't mean it might not be a good fit for others. I understand staffing issues and I would welcome any real apology with real answers of how they would make things right. They told me my options were to pay nearly 200 to cancel outright or I'm just stuck paying a company who has failed so hard so many times. They could still make it right. I will update this accordongly if they do.