Name: Greenix
Rating: 4.1

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Adair Welton

The pest control service is fine, but they keep trying to bill me more than my contract states. My contract is for $89,00 per month. They've tried to bill $91. 68 twice. They made the correction, and it's a small amount of money, but it adds up to $32.16 per year, which is almost 1/2 of the monthly charge, and I really don't want to have to call and complain each month as each call finds me more aggravated.

1 year ago

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Unsatisfied

I called this service in Kalamazoo Michigan to test for pests at a family member's residence in August 2023. When no pests were found, I tried to cancel the service in May, 2024. I was told that I could not cancel (without a cancellation fee of over $200) until closer to the renewal date in August and they would NOT note the account. When I was notified of a service that was scheduled in August, I called the number I received the message from and told them to cancel. I was assured that the property would not be treated and that the service would be cancelled. Not only did the service not get cancelled, but another technician was sent to the property to treat. When I called today regarding the additional billing/payments, I was told that "we tried to call but din' get an answer, so we continued with the account". How many times do you have to cancel a service before it is actually cancelled?? I am out $180 because the "Technicians are unable to cancel services". The business practice of this company is certainly lacking in customer service. I would not recommend based on my experience with the financial dealings of the company.

1 year ago

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Bl G Ypsilanti, MI

I have been using Greenex for almost a year and the service has been great. They were at my home today and my Service Professional was Kevin I and he did an excellent job. He was professional. Curtious, polite and respectful of my home. Keep up the good work Kevin!

2 years ago

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Howard Grove City, PA

First, almost nothing is covered without an up-charge. Flea and tick treatment? up-charge, Mice? Up-charge...and on and on...Trying to cancel service after the expiration of the contract period is like trying to get fly paper off your fingers. Every month I get a text that they're coming and every month I have to call and tell them I'm already OUT! Only to be told "To cancel you'll need to speak to one of our account managers." Where they'll do all they can to convince you not to cancel. In the end, if you want someone to knock down your cobwebs (most not all) and squirt some bug and spider chemical liquid you could probably buy at your local Agway Store once a quarter. Then go for it!

2 years ago

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Austin VanWyk Newton, IA

Joke of a company. They pressured me into signing up for service for a year, each visit in 3 month increment has left me feeling like I was gypped. Its super expensive and the tech just brushes the downspouts says to call back if there are any issues. I gave a 2 star review because the latest tech although quick, have always been nice. The first tech sent out I had to remind to spray in multiple places. He was like "oh yeah, I forgot". Made me feel like he was rushing to just be done. The biggest problem I have is they say "just call if you need anything in between scheduled services". Problem is, they coincidently never have time to come out. I recently had a bad ant issue, I called to have them come back, told me it would be 2 weeks away. Since then they have called and left messages to reschedule multiple times. I spend 5-10 minutes each time on the phone and they end up saying "I can't find a time, I'll send this to another team to get back to you." I've just counted 8 separate phone calls for this one service and have yet to have anyone come out. I'm fairly young so I can take care of my own lawn but if I were elderly or disabled and I had a major issue relying on them just to say "we'll be there in a month"!?!? Those rats and ants cant wait right!? NO thanks! If you are even mildly able to do these things yourself, do it. Save your money, its not worth the headache.

4 years ago

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Della Faith Taylorsville, KY

I love that the pesticides Greenix uses are not harmful to my pets and the customer service is amazing. They go out of their way to make sure I am happy! The technicians are amazing, knowledgeable and super friendly!

4 years ago

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Dave R Toms River, NJ

Have had Greenix for about 9 months, our service tech,Tim is excellent. Appointments are preset, he always calls ahead, and he does a very complete job. I’m very happy with this service and to date am “bug free”.

4 years ago

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Tanya Troxell Carrollton, KY

So far it's been great, easy. They always have checked with me before coming. Explained anything I needed to know. We just moved and that went easy to transfer to new home. Their great and reasonable.

4 years ago

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TDalton Shepherdsville, KY

I only use one technician with Greenix and she is wonderful. They will come and retreat the home if necessary because they stand behind their work. I would recommend Greenix.

4 years ago

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Lou T. Easton, PA

Kenny provides us with very thorough, courteous, and professional service. When we noticed a problem with ants, Kenny came out between quarterly treatments to take care of it. Very pleased with Greenix services.

4 years ago

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Mary Lynn Morganville, NJ

I hired Greenix in early 2020 for a problem with voles. Initially the service was good. The problem has worsened in the past month. I had three scheduled appointments for someone to come out and check the bait boxes. No one showed up and appointments weren't canceled. Today was another, no show appointment. The vole holes went from 10 three weeks ago to more than 50 over the weekend. Obviously, their treatment is ineffective. The problem may now require new topsoil to cover the holes that have become a fall hazard. I called the Utah headquarters for assistance. All they can do is pass the message onto the local franchise.

4 years ago

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Nicole C Orem, UT

4 years ago

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Tom Chicago, IL

The gentleman on the phone that assisted me was extremely polite and listened to my request. He identified the needs deny require and I felt as though this service will get done.

4 years ago

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Chelsea Vanegas Louisville, KY

I use Greenix for our pest control and have seen a big improvement! Also Brandon worked so hard to fit me into the schedule when I had needed to change my appointment date. Thank you Brandon!

5 years ago

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Mark Resler Indianapolis, IN

I’ve been happy with the service provided. I recently had to call due to ants inside. And realized I hadnt seen anyone recently and called to have someone come out. Jenson was very helpful and got everything scheduled .

5 years ago

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Fonx U Allentown, NJ

Great pest control service. Eco friendly and pet safe. The service technicians are knowledgeable, proactive and very considerate. I’ve been using their service for almost a year and I would highly recommend them to anyone. The only con is their prices are a little on the high end but it’s been worth it so far.

5 years ago

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Young Cincinnati, OH

This is the first time I have had consistent pest control at my house. It has made all the difference with ants and spiders in particular. Their service representatives are courteous and thorough.

5 years ago

Reply from Greenix

Hi there! Thank you for taking time to give us this positive review. We are so happy to hear the consistency has made a difference. To maintain that pest free home we just need to keep on returning for the scheduled appointments. If there is ever anything we can do to improve our service please feel free to give us a call at 844-233-7378. Thank you!

Mar. 3rd, 2021

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Elise Plymouth, MI

All Greenix employees have been professional, hard working and courteous. Their pest control significantly reduced any bugs we had in the house and the rodent control took care of our chipmunk problem within a couple weeks.

5 years ago

Reply from Greenix

Hello Elise. Thank you for taking time to provide us with this positive review! We are so happy to hear how effective our treatments have been for you. As we continue regular treatments we can keep fulfilling the pest free home guarantee! If you ever have any issue please feel free to give us a call at 844-233-7378 and we can get a free re-service scheduled for you! Thanks for choosing Greenix!

Jan. 25th, 2021

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Molly Indianapolis, IN

For the most part great, customer service on the phone is 5.5 stars, Elmer was extremely helpful, knowledgeable and a pleasure to talk to. Some of the guys that have come out to my house could of done a better job clarifying when trying to sell me new services, but overall very nice!

5 years ago

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Pete Centerville, UT

The technicians were really nice and personable and made sure that all of my needs are met. The price was very similar to all of the other pest control companies so that wasn't a problem. I was very pleased with my service from Greenix.

8 years ago

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Ann Adams Budd, Illinois

BE AWARE!!! Hard sell and when asked about cancelation upon moving they said yes with no mention about cancelation We were stuck with $249 !

2 months ago

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Verified Customer

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Tammy Peterson

It was a niebrour that told us about you

8 months ago

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Verified Customer

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Kathy Trinclisti

Very easy to work with. Very knowledgeable and friendly.

8 months ago

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marloweknives

Alex stopped by and was a nice young man with a well rehearsed sales pitch. I ultimately did not sign up for service, mainly because I don't do business this way ( door to door). Alex seemed to be knowledgeable and was very friendly. A little bit pushy, but that's the nature of the job and the script and I can't fault him. We've had them stop before to try to get us to sign up and the young men they hire for this are always pleasant and polite, thus the 4 stars.

1 year ago

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Walter Mruk Coventry, RI

This was a good experience. The workers showed up right on time after I took the kids to school and in a few minutes they found where the problem was by the foundation, in less than a hour the problem was solved without a mess or a chemical smell! I've already referred them to my friends and I can't say enough about how great it was! Thanks 👍

4 years ago

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Vy Ha Birmingham, AL

My service was very good. My tech called me before arriving and ensured that he did a good job on the pest work. He made sure to go over anything he planned to do so I would be included on the process as well as the contract

4 years ago

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Verified Customer

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Sandra Jackson

The representative was very knowledgeable and helpful to ridding us of pests.

11 months ago

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Verified Customer

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Cherell Jones

I loved the updates on the bate stations when someone does come out to inspect.

11 months ago

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Verified Customer

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Mike Manley

Prompt attention to our problems and very competent workers. Thank you Greenix

11 months ago

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Verified Customer

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David Johnson

We haven't had any problems with bees or voles since we started with Greenix.

11 months ago

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Verified Customer

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Christopher Browne

Great service! The techs are always knowledgeable, respectful and answer any questions I may have.

1 year ago

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Verified Customer

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Kate

pricing is a little steep but i like that it is safe for use around animals and kids

5 years ago

Reply from Greenix

Hi Kate! Thank you for taking time to give us this feedback. We are so happy to hear that you appreciate our green approach to pest control. All products used are safe for animals and kids to ensure the safety of all of our customers. If you ever need anything or have any questions please give us a call! Thanks!

Dec. 14th, 2020

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Verified Customer

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Julie Jonassen

Their Service has decreased (they will not come inside, etc) which I understand due to Covid), but their prices were not adjusted. They used to sweep the cobwebs and spider nests, but do not any longer.

5 years ago

Reply from Greenix

Thank you for taking time to provide us with feedback. We are sorry to hear that you feel like your service quality has decreased. We would love to scheduled a free re-service to get this taken care of for you. Please give us a call at 844-233-7378 to get an appointment scheduled on a date and time that works well for you. It looks like we are currently servicing the interior of homes in your area. We would be more than happy to complete the interior service during that free re-service. We look forward to your call!

Nov. 16th, 2020

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Verified Customer

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Michele L Waite

We have continued to have spider issues. The customer service line is always friendly and helpful. Always wanting to correct the service.

5 years ago

Reply from Greenix

We appreciate your feedback! We are so happy to hear that our customer service line has provided you with excellent service. We are sorry to hear that you continue to have issue with spiders. If this problem persists please give us a call at 844-233-7378 and we would be happy to get a free re-service scheduled to get this taken care of for you!

Nov. 16th, 2020

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Verified Customer

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Miriam Reinhoudt

They come too often. Promised to get rid of carpentar bees, found out later they can't do that...per provider

5 years ago

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Verified Customer

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Daniel

Very reliable, they killed all the bugs outside. The cost is affordable. They are very friendly.

5 years ago

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Verified Customer

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Wray

We’ve been really pleased. They offered the services I needed at a reasonable price.

5 years ago

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Verified Customer

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Anonymous

I was looking to make a change from Terminix so I choose Greenix. I continue to see spiders but no other bugs.

5 years ago

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Verified Customer

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Michael

They do a very thorough job. It is the best pricing compared to their competitors.

5 years ago

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Verified Customer

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Roger

Sakes person was very friendly. And they let you know ahead of time when the next treatment will be.

5 years ago

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Verified Customer

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Alexandre Malouin

Clear explanation of the services offered. Good price. Impeccable service by the technicians.

5 years ago

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Verified Customer

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Raymond Gibson jr

I didn't care for them. They were spraying for spiders and bees. I had more spiders on my home than a little bit. I wound up exterminating my contract and then exterminating the spiders myself.

5 years ago

Reply from Greenix

Hi Raymond. Thank you for your feedback. Typically after the initial treatment, bug activity may stay the same or even increase as the bugs are getting disturbed from the treatment. After about 10-14 days, activity will decrease. If you continue to see bugs after this time, we would love to come back out and treat your home again for free.

Oct. 22nd, 2020

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Verified Customer

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Tod Schneider

Excellent and personable service techs. No real areas of improvement I can think of.

5 years ago

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Verified Customer

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Tom

Positive.....no complaint......i like the quick response to questions and the text reminders.

5 years ago

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Verified Customer

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Kathleen Smith

Pricier than I expected but I didn't have ants at all this summer so it was worth it!

5 years ago

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Verified Customer

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Kristene

This is a very professional, conscientious company. Their attention to detail is exceptional.

5 years ago

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Verified Customer

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Patrick Bates

One thing I like about Greenix is if you have a problem and call they are out the next day.

5 years ago

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Verified Customer

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Anonymous

The issues I was worried seems to be not happening anymore but there are other things they did not fix.

5 years ago

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Verified Customer

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Julie

Greenix was right for me because of the organic chemicals they use and customer support is always responsive.

5 years ago

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Verified Customer

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Jeff

Our pest problems have continued even after we brought them back out and they keep trying to nickel and dime me for add on services to take care of things that should have been covered under the initial contract.

5 years ago

Reply from Greenix

Hi Jeff! Thanks for reaching out. We are sorry to hear that you have had this experience, and we want to ensure that you have a pest-free home. Please give our office a call and we can get you scheduled for a free reservice to take care of those bugs. Thank you!

Oct. 22nd, 2020