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Terminix

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5.6

Overall Score

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Juanita Morrison Columbus, OH

I had no idea fleas were in the yard and I would let the dog out in the yard to play. They ended up in my house and I was devastated. Terminix came and treated my house and yard. Thank goodness they were able to come the next day. The treatment killed the fleas inside and added an extra layer of protection by treating the yard.

2 years ago

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Reply from Terminix

Juanita, we are so pleased you enjoyed your visit to Terminix!

Mar. 14th, 2022

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Ben Santa Clara, CA

I have used this company for many years and have always recieved excellent service and professional work each and every time and can say that my property is and will continue to be bug and rodent free for years to come thanks to Terminix!

2 years ago

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Reply from Terminix

Thank you again for the great review! We hope to be of service to you again in the future.
Best wishes,
Terminix

Mar. 14th, 2022

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Samarra Miller Ocala, FL

I've always seen this company on TV and wanted to try them out for an Ant problem I was having .. they came out on time and explained to me what they were going to do and within a couple weeks it was cleared up .. good job for Me and my pockets

2 years ago

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Reply from Terminix

Hi Samarra, we are very happy to have provided you with such a positive experience!

Mar. 14th, 2022

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James Goodman Silverdale, WA

Terminix is great, my wife and I noticed a carpenter ant problem in our home last year. We called around and needed a company that was affordable but still reputable. Terminix was who we decided to use, the tech came out and not just sprayed but also explained some does and don'ts to best keep these pests out of our home. Training and understanding was nice to receive, he really took the time. Worth the cost and great response time, with a knowledgeable staff.

2 years ago

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Reply from Terminix

James , we're happy to hear you had such a positive experience with our team!

Mar. 14th, 2022

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Rosemary Mark Fresno, TX

They were very respectful of my families safety because of the pandemic . The exterminator explained in easy to understand the language what he was using and how. We are very pleased with the service and I recommend them to everyone that I know .

2 years ago

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Reply from Terminix

Rosemary, we're happy to hear you had such a positive experience with our team!

Mar. 14th, 2022

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Daniel Cebrero Henderson, NV

We had a mouse/rat problem with our apt complex in Chicago. Called in Terminex to work their magic and we’re glad we did. They made sure to closed off any potential entrance points and make sure they can’t get in while eliminating the existing ones in the apt. We love that they have a ”guarantee” that they will be back if any rodents are found while doing their yearly inspection. So that gave us peace of mind as well.

2 years ago

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Reply from Terminix

Daniel, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Mar. 14th, 2022

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M. Nielsen South Bend, IN

Teminix was quick to answer all my questions and came right out to give me an estimate about removing the spiders from my home. I had them come out they were professional and respectful and took care of my bugs I would highly recommend them!

2 years ago

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Reply from Terminix

Reviews like this give us motivation and help us ensure we provide high-quality care.

Mar. 14th, 2022

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Chary Akmyrat Little Rock, AR

Very professional people, they let you know a week before they show up, so you can adjust your schedule or reschedule the regular pest control visit. They acknowledge you when they show up. The remove the webs, if any bee or hornet hives outside, they remove it and clean it, they cover all the exterior. So far we do not see any pest bothering us. Highly effective what ever they were using. Good thing is if we see anything anytime, we can call them to visit and do additional treatments for free. I knocked one star out due to their expensive price.

2 years ago

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Reply from Terminix

Hi Chary, thank you so much for your positive comments about Terminix!

Mar. 14th, 2022

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Dr Rhonda Yuvonne Gullette Dayton, OH

I have used Terminex for many years. They come when I need them. No hassle if I need them to come back out to treat a problem, they do. The technicians are very professional and they call before they come. They treat inside and outside.

2 years ago

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Reply from Terminix

Thank you, Dr Rhonda Yuvonne! It's wonderful to see you had a positive experience with us, and we want you to know that we are here to assist you with any further pest control needs!

Aug. 2nd, 2021

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Ray Reyes Fuquay-Varina, NC

I have been with Terminix for more than 13 years and they conduct a great service thru my house. No termite, spider, bugs the scrawl space is 100% off of humidity they keep my house safe and I keep the home value up to standard.

3 years ago

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Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected]. Listing your full-service address, copy of review and the phone number associated with the account?

Aug. 10th, 2020

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Wendy Liu Bethesda, MD

They were able to get me scheduled within a week and they had people come out twice within a week period. The first time was for termites and that went great. And then the second service was straightforward and simple. A guy came and asked me what my issues were. I told him that the spiders were an issue and he sprayed. He knew what he needed to do and I just left him to it. When he was finished, I signed the paperwork. He was gone within an hour. Since the service, I have had no problems with pest activity.

4 years ago

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Reply from Terminix

Hello Wendy, thank you for taking the time to rate your positive experience with us. We
take great pride in providing our customers with a defense against pests.

Jan. 21st, 2020

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AK Riverton, UT

We've been using Terminix for over 9 years and have been pleased overall. I like that they will come back to the house in between scheduled appointments if you have any issues at all. Setting up the appointments is easy too. The technicians have been pretty friendly and helpful to problem-solve issues. The only complaint I have is that every once and awhile we'll get notice that they're increasing our rate, usually a postcard in the mail. Even though it's not very much of a price increase each time, it's still frustrating.

4 years ago

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Reply from Terminix

We're proud to serve customers like you! Thanks for leaving us a rating.

Dec. 17th, 2019

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Anonymous

Had a bit of an ant infestation. Called termini and they were here next day. They were able to use product that is child friendly and pet friendly and I felt so confident. We get our area sprayed once every summer and once every fall. reasonably prices friendly people and the ants seem to stay out of the house win win.

4 years ago

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Phyllis Hecht Lincoln, CA

I have Terminix as my pest control and they are very reliable. They even have done free checks for pests in the attic, etc. I had a problem with insects that were in a drawer and they found the source. They were in my oatmeal. They took care of the problem.

4 years ago

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Ted Johnson Pleasant Grove, UT

Terminix has responsible people who take their job seriously and know what to do with the information available. I have had them spray and have not had a problem with bugs or pests. They are professional and very knowledgable.

4 years ago

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Ashley Pleasant Grove, UT

We use Terminix for our normal pest control and have been very happy. What we didn't realize until recently is that they also provide Attic insulation service. Our home is now running with better efficiency and we are free from little critters!

4 years ago

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Erin Lindon, UT

We had a lot of spiders and mice before using Terminex. The techs are friendly and thorough. They always call in advance to let us know when they’re coming and inform us when the job is complete. We no longer have spiders and mice in our garage. I’d highly recommend this company.

5 years ago

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wayne sanders Valley Center, CA

We have previously used Terminix for our residential pest control. while the service was what we expected it was a bit challenging for them to have a technician available to service our home sometimes. Both times I used them it was more than 2 weeks before they could schedule someone to come out. other than that, service was adequate and what I expected.

5 years ago

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janalee sanders Valley Center, CA

while this is a well know company and im sure it is great on many different levels, we were using them for pest control for about 9 months. their prices we’re a bit more expensive than other places, but they insured me that there were services their company took care of that others did not. I stayed with them for a little while but when there was a price increase I stopped using their service.

5 years ago

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Jeff B Orem, UT

I used Terminix for quite some time for basic pest control. During that time they always did the job but at the same time I was never blown away. I think that the pest control industry comes down to customer service since the products are very similar across the board. Terminix always had great customer service and that is where my rating comes from.

5 years ago

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Kymberlee Yack Orem, UT

terminix has been great! their customer service was super awesome and easy to work with, and the process itself didn't take long at all which was convenient for me and my busy schedule! i highly recommend them and will be using them in the future.

5 years ago

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Tiffany Tempe, AZ

We had an infestation when i first bought our house. Of course nobody caught it during the inspection but we called terminix and someone came out right away gave us a good price and took care of the situation they come out ever so often for follow ups and we have no problems at this time.

5 years ago

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wanda Saint George, UT

they come out on the scheduled month around the same time in the morning. they don't bother us, they come and do there job and leave. never had a problem with them. it was the cheapest i could fine around too. i am happy with our service.

5 years ago

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Joanna Hester Gilbert, AZ

We discovered we had termites in our last home. It was quite an overwhelming feeling to know that small ants were eating our house. I called Terminix and they had a tech out that week and took care of the problem. While it cost more than I wanted to spend, it was worth it because I knew that they wouldn't come back.

5 years ago

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Lea Becker

I've been trying to cancel my terminix contract because I cannot afford the $113 a month I keep getting the runaround from this company someone said they would call me and they never did nor can I afford a cancellation fee my technician is superb I have no problem with the technician that has come out to the house he's very professional and very friendly the problem I'm having is with customer service my house payment went up so I'm in financial difficulties I hope this gets to the right person and they can call me back right away to discuss this matter

11 months ago

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Shahar Azran

I had a truly terrible experience with Terminix when I discovered bees inside my house. I reached out to them for help, and that's when my nightmare began. Here's a breakdown of the problems I encountered: Deceptive Sales Tactics: When the Terminix inspector arrived, he informed me that the only way to address the bee problem immediately was to sign a year-long agreement. Feeling pressured, I reluctantly agreed. Failed Appointments: The following day, I was promised that someone would come between 12-2 PM to resolve the issue. Nobody showed up during that time slot. I called again, and they rescheduled for 5 PM, but once again, nobody showed up. The same thing happened when they rescheduled for 5:50 PM. The lack of punctuality was not only frustrating but also inconvenient, as it disrupted my plans. Lack of Communication: To make matters worse, I had to call multiple times before anyone took my concerns seriously. It took until 7 PM for them to even consider connecting me with a supervisor, and then I was told it would take another 24-48 hours to resolve the issue. Incompetent Service: When a technician finally arrived two days after the initial inspection, they were clueless about the problem because Terminix hadn't shared the inspection report with them. I had to explain the issue all over again. Even after some work, they said they needed a handyman and another visit to resolve the problem. Cancellation Hassle: Frustrated and fed up, I decided to cancel the agreement. Calling to cancel wasn't a straightforward process either, as I had to endure long wait times before they promised to cancel the agreement within a day or two. In summary, Terminix is a company that cannot be trusted. They use high-pressure sales tactics to get you to sign agreements, but when it comes to delivering on their promises, they fall short time and time again. They were unprofessional, unreliable, and ultimately failed to address the pest issue I was facing. My experience with them has been nothing but a nightmare, and I strongly advise against trusting this company with your pest control needs.

5 months ago

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Eddie Hammond Thomaston, GA

My experience with Terminix has been a nightmare from the beginning with no visa me end in sight. The issues all begin with not being allowed to speak to anybody locally. All calls go to a center, and every operator promises they'll get the right person to call back. The call back never comes. Anyway...on the day a technician was supposed to come (3+ months ago) we waited 2 hours past promised window + had made arrangements to vacate the house for 3 hours. I called to find out what was going on and was told I had rescheduled. I HAD NOT rescheduled. The tech did without telling me. Because I couldn't speak to anyone locally I called to cancel the flea service, and the upcoming termite set up. The termite tech came out to the house anyway, and installed the bait systems. I called to cancel after I discovered it and was told there was record of my appointment cancellation, so someone would come pick up the baits, and all would be cancelled.. Guess what....? I got bills anyway followed by an auto draw of the monthly charge. This company is obviously up to no good. I have no doubt some people get decent service, but my experience is a pattern evidenced by repeated reviews to the same nature. Now I've found out Terminix was bought by Rentokill. Everyone beware of this/these companies. You are likely to fall victim to the same horrendous practices many others have. Just choose a local company you're sure to have ability to stay in contact with. You will thank me if you do.

1 year ago

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Reply from Terminix

Thank you for posting your experience Eddie Hammond! We would like to address this matter further. Please send an e-mail to [email protected] listing your full-service address, phone number associated with the account and copy of the review! We apologize for any inconveniences you may have experienced.

Thank you again,
Social Media Department
Terminix International

Dec. 8th, 2022

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Mat Clay, NY

Terminix promised me of full exclusion coverage of my house in 2017 as we had some issues with mice getting into the basement and rodent crawling sounds in the attic. I paid more than$2,000 for the full exclusion service in 2017, and have been renewing the annual contract at $200 plus yearly. They put some material in between the sidings and the exterior wall, put some mice traps inside basement but the problems persisted. We continue to hear rodent sounds in the attic until now. Finally I pointed out some entry points on the roof through the space between the eaves and overlying roof/upper row shingle. They told me that I am only covered for rodent entry spots below the roof which was never mentioned when I signed the contract. Even the current online advertisement for residential exclusion services do mention about providing services to fix attic and roof vulnerabilities but when it comes to fixing those issues, they will find a way to not fix these issues. I’m at a loss to understand how they will fix roof vulnerabilities standing on the ground! The customer care representative was quite impatient with me today when I was trying to get the services that I was told would be covered when they sold me the contract. I will be canceling my services with them as the problems I utilized their services for in 2017 still persist. When you call them with troubling pest/rodent issues, they will not be able to even schedule an appointment, let alone fix the issue, even after 48 hours. The local office managers never respond to your calls, customer care never connects you to a supervisor. Please don’t chose Terminix, sign up with your local pest control service providers if you are expecting a complete, prompt and personable service at your home.

1 year ago

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Reply from Terminix

We're disappointed to hear of the negative experience, Mat. We would like to work towards a resolution, so if you are willing, please reach out to us at [email protected] (please include a copy of the review, customer number and phone number) to discuss this further.

Oct. 31st, 2022

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Daenerys Stormborn Of House Targaryen Lynn Haven, FL

BEWARE Panama City, FL Location! Had to call back multiple times throughout the three month period. The product does not last, we were constantly seeing something. There was always an excuse "it's the rain, it's the cold" ( No, we did not have an infestation, but we live by woods.) They specifically advertise that they provide rodent extermination/control. I had a mouse in my room and they gave me a glue trap. When I informed them that I had already tried this, he responded, "Mice are dumb." Obviously, it did not work and I had to catch the mouse by hand in a bucket. I wanted to make sure there were no rats in the garage because my dog kills them and they said there is nothing that they can do about that. (so what exactly am I paying for here?) I had several miscommunications about appointments. They changed them without notice. I asked them to come out and spray one last time before the 3 month term ended and they sprayed the inside and told me they couldn't treat the outside until the rain dried up. They came back to perform the OUTSIDE TREATMENT ONLY, and charged me for a new term of three months saying that it was a whole service performed. I have received countless bills and I called repeatedly and asked for management. It only took them 4 months to respond, only to tell me that I owe them an entire 3 months payment for the one OUTSIDE ONLY treatment they performed. Manager refused to take off the charge. -Heather C (so ya know.)

1 year ago

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Reply from Terminix

Thank you for bringing this to our attention, Daenerys Stormborn Of House Targaryen. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected]. Listing your full-service address or customer number, copy of review and the phone number associated with the account?

Oct. 31st, 2022

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Maximiliano Ocanas Weslaco, TX

Very misleading and shady company that take advantage of customers by giving false information! I wish I would have come here first and read the reviews before trusting them in my home. I had a dry wood termite problem in several areas in my home. I called Terminix to come and evaluate and of course they said they would get rid of them for $1500. After seeing that I could not afford the $1500 they said "we know you need it and we can work with you and drop it to $900" I should have seen this as a red flag but didn't. I signed a agreement to do it in installments for 1yr and the first couple of weeks they came out 3 times because the termites would not die. Finally I had a contractor come and tear off the walls and remove the colony which also cost me an arm and a leg. I still havent paid my second payment with terminix and they refuse to cancle my payment agreement when they did nothing!! All they did was make the bugs move to different areas of my house. Stay away for Terminix!! Horrible customer service and just a shady company to deal with. Avoid them if you can.

1 year ago

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Reply from Terminix

Thank you for bringing this to our attention, Maximiliano Ocanas. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected]. Listing your full-service address or customer number, copy of review and the phone number associated with the account?

Oct. 13th, 2022

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Lisa Barrington, NH

I have had a terrible experience with Terminix. I hired Terminix because I have an infestation of pantry moth lavae. No moths have been present disincentive before I hired them! I was able to get control of that. However, there us is an infestation of the lavae from the eggs they laid. I was assured by Terminix they could be treated. I have made several calls and a technician has come to my home twice and treatment used has no effect on these things! I have called the customer service and requested a manager return my call to discuss and schedule next course of treatment, there has been no call back and it has been over a week. Customer service has put an escalation on this and still no call back wishing the last 24 hours! This is terrible service!!! And my issue I paid Terminix to take care has not been done!

1 year ago

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Reply from Terminix

We apologize for the inconvenience and would like to work towards a resolution. If you are willing, please reach out to us at [email protected] (please include a copy of the review, customer number and phone number).

Oct. 13th, 2022

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Mike S. Orlando, FL

Horrible Experience and I refuse to recommend them to any family members and clients. As a realtor I send out referrals for services to be a resource to help make sure the homeowner is comfortable. This company is scratched from off my list. I used their service personally for my mother and lets just say I wasted $1,500.00 and time. This company lacks morals, logic and accountability. Long story short, I should've paid myself to complete the service because thats what I ended up doing. I purchased my own products and completed a task they weren't willing to complete after making serval complaints. The managers are also liars. They'll say anything to protect themselves over doing the right thing, PLEASE Do not use them at all, it'll save you the headache. I used the Lakeland, FL Branch.

1 year ago

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Reply from Terminix

We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected]. Listing your full-service address, copy of review and the phone number associated with the account?

Oct. 3rd, 2022

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Ray Calamia West Chicago, IL

I have been paying for almost a year for a service that has not been completed with minimal phone calls and conversations with anyone in management. I have called and emailed multiple people about the situation and it still has not been resolved. They came out and sold me on an exterior protection package sealing off the house from wildlife and blown in insulation and the only thing that’s been done is the insulation and the flashing for the siding. The last time I talked to someone who said they were a manager was over a month ago. Now we have something In the attic and bees in the exterior walls. Still have not heard anything from anyone.

1 year ago

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Reply from Terminix

Thank you for bringing this to our attention, Ray Calamia. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected]. Listing your full-service address or customer number, copy of review and the phone number associated with the account?

Sep. 16th, 2022

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Roy Johnson Louisville, KY

6/14/22 Terminix Salesman Brandon S convinced me that his company would be able to extract the bats in the walls of the upper unit on my two story rental property on 3rd street. He stated that they would have to get a lift to reach the hole in the soffit and to place a screen in the gables. I was quoted $951 plus $100 for a one year warranty and that I would be scheduled for the following week! 6/21/22 a service tech was on site with a (23 foot) ladder an sealed the lower level of the building and stated he would return with a lift. Keep in mind my complain was with bats on the upper level. The issues I have are as follows. 1. My problem with the bats was never addressed. 2. Have yet to speak with anyone from the Louisville Office. 3. Customer Care Representatives pass me around like a hot potato. 4. Was advised that a refund was due because of time lapse a incomplete service 5. Customer Care Representatives are a to reach Louisville Office, but my calls go to National. 6. This company is ether dishonest or unable to do the job and unwilling to refund my money.

1 year ago

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Reply from Terminix

Thank you for bringing this to our attention, Roy Johnson. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected]. Listing your full-service address or customer number, copy of review and the phone number associated with the account?

Sep. 10th, 2022

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Sara Gillatly Victoria, BC

I totally agree with the below reviews saying there should be a zero star option. So quick to arrive and take our money and then had to call or email to have anyone come back again, even though we had continued service! Their traps killed 3 field mice total in 6 months, their sticky traps for spiders killed more by far, which their worker had just offered us as an extra because he had them on hand. I bought old school snap traps from the dollar store and have easily killed over 30 for under $10. Clearly I wasted my money with this company, as I’ve done a better job myself. I tried to contact them, as we hadn’t seen anyone since April/May and they told me my contract ran out in July so they had no interest in helping me. Well what about May and June min? My poison traps were empty for months, I had no contact with anyone from the company during this time, and you would think you would have a final visit regardless. Customer service was absolutely horrendous when I tried to express my frustration. Including saying that their service was ‘just to maintain the population and not eradicate the problem’ umm aren’t you an extermination company?! Customer service had ZERO interest in helping me. I would NEVER suggest to use this company and in fact will happily tell everyone to actively avoid it.

1 year ago

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Iulian Lacusta Fort Myers, FL

Worst company EVER, they will take your money and when is a problem on they're end or a mistake on they're part they will tell you the generic script " sorry for any inconvenience but we will get back with you in 3-5 business day " , but by then is to late. There is no communication between the call center notes , branch manager/supervisor notes .They will tell you 1 thing and the next day is something else. Lost money and days off with this company whit no fault on my end but I'm paying the price. I guess branch supervisor/manager is too busy to fix the mistake or answer when your on employees call you to fix the issues right there. I doubt that I will get any answer back .

1 year ago Edited July 5, 2022

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davidsg99 Phoenix, AZ

I was calling pest control companies to get a quote for their service. I called Terminix and after telling them I was interested in a quote they asked for my address. Then they said they had to switch me to another call center because I live in AZ. I said fine. The person then transferred me to the same original call center. When the person got on the phone I let them know that the transfer did not work and that I was right back where I started from. She said sorry and said she would transfer me to the right place. So, now I was on hold. After about 15 min of hold I was disconnected. If this is the way they handle calls, you would have to be crazy to work with them. So, I called back to let the call center know they failed miserably and that they should let someone know. Also, when you call in you are given options to sign up or if you are a current customer. They forgot to put in a selection for a quote. Whoever runs the call center needs to review how things are handled.

1 year ago

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Reply from Terminix

We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected]. Listing your full-service address, copy of review and the phone number associated with the account?

Jun. 29th, 2022

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Grant Leavitt Farmington, NH

Horrible customer services, took over 7 weeks of calls to get ahold of the team that had ruined my garage door seals during installation of the exclusion service. Was told at the time of install that the doors would be repaired at a latter date, after 7 weeks of being ghosted I had aske for a refund to cover the cost that I had payed for the length of the doors so that I could purchase door seals and install them myself. No refund provided and even after proving that it was part of the service contract they did nothing but left me hanging. Gaps under garage doors due to the seals being forcibly removed do not make for very good pest control. Negates the $3500 of work. Bottom line, this company is a scam and will take your money without providing services discussed in the proposal contract. DO NOT USE!

1 year ago

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EH Louisville, KY

I filled out an online request for an inspection and evaluation in April 2022, after seeing a single mouse in my house. They showed up the next day and hard pressured me into an unneeded, unwanted set of termite bait stations. I paid several thousand upfront and signed up for their 12 month contract, which they implied was required. They promised to rid my home of any rodents, including cutting a hole into my foundation, installing a door, so that they could access my crawlspace and do extensive work in there. Within a few days, someone showed up to install about 12 termite bait stations around the exterior, another employee showed up to haphazardly throw 3 cheap mouse bait stations around the interior of my home (when I already had about 20 of my own around the home), and another employee showed up to stuff a few total feet of exclusion under the siding at various points. 8 weeks later I'd heard nothing more about the extensive work on the foundation and in the crawlspace, so I rid myself of the minimal mouse issue. Now Terminix will NOT cancel my $100/month "contract." I was told by a customer service rep through their online chat that they under no circumstances cancel contracts, despite having a button to request cancelation. They rudely told me "all you people do this...you get our excellent service, we rid your home of problems, so you want to cancel and stop paying us. We don't cancel!" Now I'm getting harassed almost daily by both Terminix and their financing company, SMAC, for payments for service I NEVER received. They supplied maybe $600 worth of products and labor. They've already been paid thousands, and want to keep collecting $100 per month for a year. This company is a SCAM.

1 year ago

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Jean Buggs Denver, CO

Just wanted to let people know how much a waste of time it really would be to call terminix or any other company, wasting all that money and time. If you can find a cheaper company great, but just did a little research and for those who are thinking about calling terminix for termites. You can go on Amazon, to Walmart or home Depot and get a spectracide price range 8.47 to 78.00 that'll probably better than any spectracide they have because that's all their going to use anyway, claiming it's their in house "special made" "by them" formula. I promise you try it, before they swindle you into spending sorry wasting tones of thousands dollars possible a millions. Keeping in mind they want auto pay which means having access to your money,with no guarantees. No guarantees, which is what I was told not a business person but wouldn't want someone working for my company throwing that word around. No guarantees on what, the service your providing is going to work, that's going to cost an arm and a leg. Or your not going to withdraw from my card and/or bank account when you feel like. Did I mention they want to charge your card and or bank account, before they send someone out to provide actual service. Which wasn't told to me until after the fast talking, otherwise would have told him I'm OK I'll shop around thanks.

1 year ago Edited June 20, 2022

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Joseph Sippel Philadelphia, PA

The Terminix representative flatly lied through his teeth. He said that the treatment they were applying to my home, on 05/03/2022, would take 4-6 weeks to eliminate the termites and kill the colony. In the interim, I was assured that my wood would be unaffected. The treatment consisted of three bate stations, one in the front and two in the back of the house. These actually take 3-6 months to fix the problem. These stations should be 8-10 feet around the house; however, because this is a row house, it was not practicable and was not discussed with me. The final deception the associate promised us was that Terminix would pay any future damages caused by termites. I've since sustained damage, and the Terminix manager claims that any damage sustained within a year of the treatment is not covered. The managers name is Dan C, do not trust this company.

1 year ago

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Wayside HOA Pensacola, FL

If you are considering Terminix as your pest control company in Pensacola FL, make sure you are on the property when the technician is scheduled to treat your property, so you will know you have been serviced. More importantly, make sure you watch the technician as he/she services your property, so you can be sure you are getting the service you will be billed. As expensive as everything is these days, don’t assume 1) the technician showed up and serviced your property and 2) if they did show up, that they did what you are paying for!! We have had Terminix “service” our property for the last 22 years, assuming we were getting serviced, only to find out that we weren’t. The invoices came just the same! When we questioned the lack of service, they canceled our contract and refused to service our property. Which means we’re getting the same service, we’re just not paying for it.

1 year ago

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Brenda Fullerton Calgary, AB

I had Terminix for a year and just finished up my service. I purchased the service to get rid of ants and a year later they are no better. They said if I continued service I would see a difference. However last summer when I purchased the service they said it would greatly cut down my ant problem. I would save your 650 dollars and would not recommend this service.

1 year ago

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Jenny W Perth Amboy, NJ

Absolute garbage service. We have a raccoon issue and got tricked by the inspector who came for an initial inspection that it was going to be guaranteed taken care of within maximum a week. It has been 3 weeks and the only method we have been offered to put a trap nearby and wait for the raccoon to fall into the trap. The exterminator Shawn said he will come every Mon to open the trap and every Fri to close the trap because they don't work on weekends and cannot have the animal die in the cage, so okay we agreed. This 3rd week, we were not at home Mon-Tues, but they open the trap on their own, so we did not need to be home, we came home on Wed to find the trap unopened. We called our guy to ask why and received the rudest response basically telling us he does not care because he has other customers and we can go speak to Terminix ourselves to try to get him to come out. It has been 3 weeks since we signed our contract. We have already requested a branch manager to reach out to us to cancel our contract and receive a full refund. I am waiting for a satisfying result right now. This is an absolute garbage company because they trick customers to signing contracts and do not fulfill their end of the agreement! All they've done so far is place a trap and open/close the trap, NOTHING else! DO NOT USE THIS COMPANY!

1 year ago

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Reply from Terminix

Jenny, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at [email protected] (please include a copy of the review, customer number and phone number) to discuss this further.

May. 23rd, 2022

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Michelle Gary Irwin, PA

I would give negative stars but there is no option to do so . I am visiting a very old house handling business, think there may be a rodent problem but I don’t know . Booked with Terminix to handle, the tech gets there to treat insects which is not a problem! Poor communication with the tech not replying AND not able to treat rodents! They seemed to have sold me all services except the one I may need! I said hey, “Pizza is great but I don’t need a pizza from you or anything else but a rodent resolve. “ I don’t trust a word they say. The rep that took my card said it would not be charged until they arrived but it was charged the day before they came! I feel I could do better DIY or absolutely ANYONE ELSE!

1 year ago

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Tamara Fleetwood Aberdeen, MD

communication is horrible. Services were either not scheduled as told or wrong. Technicians NEVER once showed up on time OR never even showed up. Visits REPEATEDLY rescheduled. Worse experience ever .. the tech sent to do my 1st treatment wasn’t even a rodent control tech he was the person who comes and do the outside maintenance treatments. When the other tech for inspection came back. He was supposed to be taking care of my attic. He never even went in the attic he just said he was going to reach out to the rental agency and speak with them about doing some expensive service I shouldn’t have to pay for. That’s fine but how do you know that’s the service needed if you NEVER looked at the problem. He was supposed to get back to me AFTER he already rescheduled my visit 3days in a row and to this day I have not heard back from him. That was over 2weeks ago.If I could get a refund for the useless 2 months I had service with this company I would get it back. You guys NEED to do way better for the amount of money you charge your customers.

1 year ago

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Reply from Terminix

Hi Tamara, Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected]. Listing your full-service address, copy of review and the phone number associated with the account?

May. 3rd, 2022

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Felica Charles Glassboro, NJ

I paid $224 to terminex, for assistance with carpenter bee, and wasp removal. This company does not follow up. All they care about is money. The person who was supposed to remove the bee hive, and treat around my entire home, came and left in under 5 minutes. I called the customer service number to complain, they transferred me to a voicemail. I called again, and they brushed me off and said a manager would get in contact with me. Ofcourse, they never did. It's really ashame that this company would take someone's hard earned money, and not provide professional, or thorough service. They never have to worry about me using them again. Do yourself a favor, do not use Terminex for any services. Find a company who actually cares about the services they provide, and customer satisfaction. Do your research!

1 year ago

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Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected]. Listing your full-service address, copy of review and the phone number associated with the account?

Apr. 26th, 2022

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Christian Peck Columbus, OH

First off, they scheduled my appointment on a day that they didn’t even have open. So I got a call three days later to reschedule. I was rescheduled to the following Saturday between 1-3. Saturday came and no one showed up. I called and they told me they actually scheduled it for two Saturdays out and told me the wrong Saturday. So I waited another week. I got a reminder text that my appointment was Saturday from 7AM-9AM. I had it scheduled for 1PM-3PM. I called and the guy who is doing the service called me back and said he is going to be close to my house around 8AM so he is going to stop by after that and do it since he will be close. EVEN THOUGH MY TIME WAS 1-3. He did not call and ask if it is okay or anything. He just changed it. So I ended up canceling my service before I even had my first spray. I get it something happens but you can’t just decide to come at a time that works for you but not the customer. Especially not without permission.

1 year ago

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Brian O'Reilly Spring Grove, PA

DO NOT USE TERMINIX FOR RODENTS!!!. I paid in advance $1,300 to have a squirrel removed from my attic and a hole patched in the soffit. The first crew came out installed a one way door (to let the squirrel out) and stuffed a bunch of steel wool in the hole. Within hours, all of the materials had fallen out and were in my driveway. After complaining, it took another week, they sent the same crew (who told me they were afraid of heights) reinstalled the same materials with the same results. Within hours it was in my driveway. Even before the second attempt failed, I asked the crew when they would be back to replace the soffit and I was told that they don't do that - they just slap some wire mesh over the hole. I'm sorry but that is not acceptable----$1,300.

1 year ago

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Nigeria Boston Phenix City, AL

My technician Joshua V is awesome, very understanding and aim to please. Kept it professional but was open to allow me, as a customer, to express myself.

2 years ago

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Reply from Terminix

Nigeria, we are so pleased you enjoyed your visit to Terminix!

Mar. 14th, 2022