Terminix

We had an infestation when i first bought our house. Of course nobody caught it during the inspection but we called terminix and someone came out right away gave us a good price and took care of the situation they come out ever so often for follow ups and we have no problems at this time.

My experience with Terminix was a complete disaster. They escalated the situation by involving a debt collector for a service that was never provided, and then avoided all attempts at communication. Managers Derik T, Antonio B, and Luis S were unresponsive and unhelpful in resolving the issue. This company's lack of professionalism is appalling.

I had a truly terrible experience with Terminix when I discovered bees inside my house. I reached out to them for help, and that's when my nightmare began. Here's a breakdown of the problems I encountered: Deceptive Sales Tactics: When the Terminix inspector arrived, he informed me that the only way to address the bee problem immediately was to sign a year-long agreement. Feeling pressured, I reluctantly agreed. Failed Appointments: The following day, I was promised that someone would come between 12-2 PM to resolve the issue. Nobody showed up during that time slot. I called again, and they rescheduled for 5 PM, but once again, nobody showed up. The same thing happened when they rescheduled for 5:50 PM. The lack of punctuality was not only frustrating but also inconvenient, as it disrupted my plans. Lack of Communication: To make matters worse, I had to call multiple times before anyone took my concerns seriously. It took until 7 PM for them to even consider connecting me with a supervisor, and then I was told it would take another 24-48 hours to resolve the issue. Incompetent Service: When a technician finally arrived two days after the initial inspection, they were clueless about the problem because Terminix hadn't shared the inspection report with them. I had to explain the issue all over again. Even after some work, they said they needed a handyman and another visit to resolve the problem. Cancellation Hassle: Frustrated and fed up, I decided to cancel the agreement. Calling to cancel wasn't a straightforward process either, as I had to endure long wait times before they promised to cancel the agreement within a day or two. In summary, Terminix is a company that cannot be trusted. They use high-pressure sales tactics to get you to sign agreements, but when it comes to delivering on their promises, they fall short time and time again. They were unprofessional, unreliable, and ultimately failed to address the pest issue I was facing. My experience with them has been nothing but a nightmare, and I strongly advise against trusting this company with your pest control needs.

If I could give 0 stars, I would. I had a service done in the beginning of May. There was supposed to be a consultation before hand and the day chosen was not the day they arrived but I digress... After the service was done (or not done) I called back to let them know. I was told by the customer service representative that they would be able to send someone back out. When I asked if I'd be charged, she replied no, it's within the 30 day period... Now fast forward to the second service, I was billed again. I called to sort out this issue and had the rudest customer service rep. who claimed nothing could be done. He (Aaron) would put me on hold for 5+ minutes at a time and come back on the phone saying "sir" after about the 3rd/4th time I called him out on it and asked for a supervisor. He refused and hung up on me. I called back shortly after this and spoke with a colleague of his and she "sent the issue to the branch". Still 4 months later trying to get this resolved... I've tried using the "chat" option and received another rude representative who did not want to help...I called back and spoke with another representative and he let me know I shouldn't have been charged and this claim would be "sent to the branch". I have been trying to have this dealt with but there are no supervisors in reach. I would never recommend Terminix for any type of pest control.

I use terminix for monthly service. Last time they came out, the inspector reported Termite Issues. This led to someone else coming out and inspecting concluding that we had a major infestation, pointing out termite "waste" all over our patio floor. If we didn't pay $1970 on the spot for a plan we would end up needing to tent the house at a cost of $8200. We reluctantly signed up. When they came out to treat the house, the rep said we did not have a major issue. The only problem we had was a small one in some wood on our patio roof (which is 90% plastic) which he treated. The "waste" was wood shavings. He looked in the attic and said there were no issues. He was here for less than an hour, and most of that was on the phone with terminix trying to find out why we were told we had a major problem when we did not. I called to complain. A very understanding rep listened, appalled st my situation and promised it would be addressed. A few days later I found out that a neighbour is getting their house tented for $2100..not exactly $8200). A 'manager" finally called back and proceeded to ignore everything I was telling him, refusing to refund a penny, stating I signed up so I have to pay...I was completely misled by the 2nd person that came out. 1st and 3rd were great. I feel like I was given worse than the "used car salesman" treatment scare mongering at its best. Be very aware and careful before falling for their lies and conman approach, preying on people that don't know... Shame on you terminix. Suffice to say I will be cancelling my monthly service. Do not use this company, they just want your money and will lie and exaggerate issues, then when you find out "tough luck, you signed you pay" I run my own business, if I ran it like this I would not be in business long. I was bullied, and scared into signing up and I have nowhere to turn to..out $1970 for a job that took about 15-20 minutes...I wish I could have left zero stars

$1500 and I didn't even have termites to begin with. CUT AND PASTED FROM THIER WEBSITE CHAT ME-Cancel my service. -Hello, I'm sorry to hear that ... My name is Brandy ... Could you please verify your full name...? -Hi, William! Do you mind me asking why ... cancel services...? ME -I got this service because I found a soft spot in my floors and was worried it might be termites. However, I was under the house this weekend and found that I never had termites only a bit of dry rot. Your inspector should have confirmed that in the first place. -I understand. I am very sorry for that. This is a preventative and curative termite system. (To save words, I'm redacting the sales pitch to renew at a lower rate next year). ME -That first sentence you just typed is a workaround for your inspector scamming me. However, I'm too busy for small claims court, so continue the service until the end of the month but then do not renew it. -You will need to contact us after your July 26 payment to cancel, as we do not do pre cancels. I have reversed your cancellation request at this time, to keep from charging you an ETF! If you do receive a survey via text within the next 2 business days about the cancellation request, please disregard since it has been reversed. Is there anything else I can assist you with? ME -I'm saving this message and if you charge me again after the 26th, we will go to court. I am not giving you permission to stonewall me and renew my contract. -Sir, I'm advising you of our policies and in order to NOT be charged after the 26th, you will need to contact us again. If you do not contact us again, you WILL continue to get charged. ME-I'm advising you of my policy and you better not charge me after the 26th. -Well, then you do need to call us back after the 26th! I won't continue to argue. Have a wonderful week! ME-Let me speak to your supervisor 2:39 PM The conversation has ended. I WAS DISCONNECTED.

My experience with Terminix has been a nightmare from the beginning with no visa me end in sight. The issues all begin with not being allowed to speak to anybody locally. All calls go to a center, and every operator promises they'll get the right person to call back. The call back never comes. Anyway...on the day a technician was supposed to come (3+ months ago) we waited 2 hours past promised window + had made arrangements to vacate the house for 3 hours. I called to find out what was going on and was told I had rescheduled. I HAD NOT rescheduled. The tech did without telling me. Because I couldn't speak to anyone locally I called to cancel the flea service, and the upcoming termite set up. The termite tech came out to the house anyway, and installed the bait systems. I called to cancel after I discovered it and was told there was record of my appointment cancellation, so someone would come pick up the baits, and all would be cancelled.. Guess what....? I got bills anyway followed by an auto draw of the monthly charge. This company is obviously up to no good. I have no doubt some people get decent service, but my experience is a pattern evidenced by repeated reviews to the same nature. Now I've found out Terminix was bought by Rentokill. Everyone beware of this/these companies. You are likely to fall victim to the same horrendous practices many others have. Just choose a local company you're sure to have ability to stay in contact with. You will thank me if you do.

Terminix promised me of full exclusion coverage of my house in 2017 as we had some issues with mice getting into the basement and rodent crawling sounds in the attic. I paid more than$2,000 for the full exclusion service in 2017, and have been renewing the annual contract at $200 plus yearly. They put some material in between the sidings and the exterior wall, put some mice traps inside basement but the problems persisted. We continue to hear rodent sounds in the attic until now. Finally I pointed out some entry points on the roof through the space between the eaves and overlying roof/upper row shingle. They told me that I am only covered for rodent entry spots below the roof which was never mentioned when I signed the contract. Even the current online advertisement for residential exclusion services do mention about providing services to fix attic and roof vulnerabilities but when it comes to fixing those issues, they will find a way to not fix these issues. I’m at a loss to understand how they will fix roof vulnerabilities standing on the ground! The customer care representative was quite impatient with me today when I was trying to get the services that I was told would be covered when they sold me the contract. I will be canceling my services with them as the problems I utilized their services for in 2017 still persist. When you call them with troubling pest/rodent issues, they will not be able to even schedule an appointment, let alone fix the issue, even after 48 hours. The local office managers never respond to your calls, customer care never connects you to a supervisor. Please don’t chose Terminix, sign up with your local pest control service providers if you are expecting a complete, prompt and personable service at your home.

BEWARE Panama City, FL Location! Had to call back multiple times throughout the three month period. The product does not last, we were constantly seeing something. There was always an excuse "it's the rain, it's the cold" ( No, we did not have an infestation, but we live by woods.) They specifically advertise that they provide rodent extermination/control. I had a mouse in my room and they gave me a glue trap. When I informed them that I had already tried this, he responded, "Mice are dumb." Obviously, it did not work and I had to catch the mouse by hand in a bucket. I wanted to make sure there were no rats in the garage because my dog kills them and they said there is nothing that they can do about that. (so what exactly am I paying for here?) I had several miscommunications about appointments. They changed them without notice. I asked them to come out and spray one last time before the 3 month term ended and they sprayed the inside and told me they couldn't treat the outside until the rain dried up. They came back to perform the OUTSIDE TREATMENT ONLY, and charged me for a new term of three months saying that it was a whole service performed. I have received countless bills and I called repeatedly and asked for management. It only took them 4 months to respond, only to tell me that I owe them an entire 3 months payment for the one OUTSIDE ONLY treatment they performed. Manager refused to take off the charge. -Heather C (so ya know.)

Very misleading and shady company that take advantage of customers by giving false information! I wish I would have come here first and read the reviews before trusting them in my home. I had a dry wood termite problem in several areas in my home. I called Terminix to come and evaluate and of course they said they would get rid of them for $1500. After seeing that I could not afford the $1500 they said "we know you need it and we can work with you and drop it to $900" I should have seen this as a red flag but didn't. I signed a agreement to do it in installments for 1yr and the first couple of weeks they came out 3 times because the termites would not die. Finally I had a contractor come and tear off the walls and remove the colony which also cost me an arm and a leg. I still havent paid my second payment with terminix and they refuse to cancle my payment agreement when they did nothing!! All they did was make the bugs move to different areas of my house. Stay away for Terminix!! Horrible customer service and just a shady company to deal with. Avoid them if you can.

Horrible Experience and I refuse to recommend them to any family members and clients. As a realtor I send out referrals for services to be a resource to help make sure the homeowner is comfortable. This company is scratched from off my list. I used their service personally for my mother and lets just say I wasted $1,500.00 and time. This company lacks morals, logic and accountability. Long story short, I should've paid myself to complete the service because thats what I ended up doing. I purchased my own products and completed a task they weren't willing to complete after making serval complaints. The managers are also liars. They'll say anything to protect themselves over doing the right thing, PLEASE Do not use them at all, it'll save you the headache. I used the Lakeland, FL Branch.

I have been paying for almost a year for a service that has not been completed with minimal phone calls and conversations with anyone in management. I have called and emailed multiple people about the situation and it still has not been resolved. They came out and sold me on an exterior protection package sealing off the house from wildlife and blown in insulation and the only thing that’s been done is the insulation and the flashing for the siding. The last time I talked to someone who said they were a manager was over a month ago. Now we have something In the attic and bees in the exterior walls. Still have not heard anything from anyone.

I totally agree with the below reviews saying there should be a zero star option. So quick to arrive and take our money and then had to call or email to have anyone come back again, even though we had continued service! Their traps killed 3 field mice total in 6 months, their sticky traps for spiders killed more by far, which their worker had just offered us as an extra because he had them on hand. I bought old school snap traps from the dollar store and have easily killed over 30 for under $10. Clearly I wasted my money with this company, as I’ve done a better job myself. I tried to contact them, as we hadn’t seen anyone since April/May and they told me my contract ran out in July so they had no interest in helping me. Well what about May and June min? My poison traps were empty for months, I had no contact with anyone from the company during this time, and you would think you would have a final visit regardless. Customer service was absolutely horrendous when I tried to express my frustration. Including saying that their service was ‘just to maintain the population and not eradicate the problem’ umm aren’t you an extermination company?! Customer service had ZERO interest in helping me. I would NEVER suggest to use this company and in fact will happily tell everyone to actively avoid it.

Worst company EVER, they will take your money and when is a problem on they're end or a mistake on they're part they will tell you the generic script " sorry for any inconvenience but we will get back with you in 3-5 business day " , but by then is to late. There is no communication between the call center notes , branch manager/supervisor notes .They will tell you 1 thing and the next day is something else. Lost money and days off with this company whit no fault on my end but I'm paying the price. I guess branch supervisor/manager is too busy to fix the mistake or answer when your on employees call you to fix the issues right there. I doubt that I will get any answer back .

I was calling pest control companies to get a quote for their service. I called Terminix and after telling them I was interested in a quote they asked for my address. Then they said they had to switch me to another call center because I live in AZ. I said fine. The person then transferred me to the same original call center. When the person got on the phone I let them know that the transfer did not work and that I was right back where I started from. She said sorry and said she would transfer me to the right place. So, now I was on hold. After about 15 min of hold I was disconnected. If this is the way they handle calls, you would have to be crazy to work with them. So, I called back to let the call center know they failed miserably and that they should let someone know. Also, when you call in you are given options to sign up or if you are a current customer. They forgot to put in a selection for a quote. Whoever runs the call center needs to review how things are handled.

Horrible customer services, took over 7 weeks of calls to get ahold of the team that had ruined my garage door seals during installation of the exclusion service. Was told at the time of install that the doors would be repaired at a latter date, after 7 weeks of being ghosted I had aske for a refund to cover the cost that I had payed for the length of the doors so that I could purchase door seals and install them myself. No refund provided and even after proving that it was part of the service contract they did nothing but left me hanging. Gaps under garage doors due to the seals being forcibly removed do not make for very good pest control. Negates the $3500 of work. Bottom line, this company is a scam and will take your money without providing services discussed in the proposal contract. DO NOT USE!

I filled out an online request for an inspection and evaluation in April 2022, after seeing a single mouse in my house. They showed up the next day and hard pressured me into an unneeded, unwanted set of termite bait stations. I paid several thousand upfront and signed up for their 12 month contract, which they implied was required. They promised to rid my home of any rodents, including cutting a hole into my foundation, installing a door, so that they could access my crawlspace and do extensive work in there. Within a few days, someone showed up to install about 12 termite bait stations around the exterior, another employee showed up to haphazardly throw 3 cheap mouse bait stations around the interior of my home (when I already had about 20 of my own around the home), and another employee showed up to stuff a few total feet of exclusion under the siding at various points. 8 weeks later I'd heard nothing more about the extensive work on the foundation and in the crawlspace, so I rid myself of the minimal mouse issue. Now Terminix will NOT cancel my $100/month "contract." I was told by a customer service rep through their online chat that they under no circumstances cancel contracts, despite having a button to request cancelation. They rudely told me "all you people do this...you get our excellent service, we rid your home of problems, so you want to cancel and stop paying us. We don't cancel!" Now I'm getting harassed almost daily by both Terminix and their financing company, SMAC, for payments for service I NEVER received. They supplied maybe $600 worth of products and labor. They've already been paid thousands, and want to keep collecting $100 per month for a year. This company is a SCAM.

Just wanted to let people know how much a waste of time it really would be to call terminix or any other company, wasting all that money and time. If you can find a cheaper company great, but just did a little research and for those who are thinking about calling terminix for termites. You can go on Amazon, to Walmart or home Depot and get a spectracide price range 8.47 to 78.00 that'll probably better than any spectracide they have because that's all their going to use anyway, claiming it's their in house "special made" "by them" formula. I promise you try it, before they swindle you into spending sorry wasting tones of thousands dollars possible a millions. Keeping in mind they want auto pay which means having access to your money,with no guarantees. No guarantees, which is what I was told not a business person but wouldn't want someone working for my company throwing that word around. No guarantees on what, the service your providing is going to work, that's going to cost an arm and a leg. Or your not going to withdraw from my card and/or bank account when you feel like. Did I mention they want to charge your card and or bank account, before they send someone out to provide actual service. Which wasn't told to me until after the fast talking, otherwise would have told him I'm OK I'll shop around thanks.

The Terminix representative flatly lied through his teeth. He said that the treatment they were applying to my home, on 05/03/2022, would take 4-6 weeks to eliminate the termites and kill the colony. In the interim, I was assured that my wood would be unaffected. The treatment consisted of three bate stations, one in the front and two in the back of the house. These actually take 3-6 months to fix the problem. These stations should be 8-10 feet around the house; however, because this is a row house, it was not practicable and was not discussed with me. The final deception the associate promised us was that Terminix would pay any future damages caused by termites. I've since sustained damage, and the Terminix manager claims that any damage sustained within a year of the treatment is not covered. The managers name is Dan C, do not trust this company.

If you are considering Terminix as your pest control company in Pensacola FL, make sure you are on the property when the technician is scheduled to treat your property, so you will know you have been serviced. More importantly, make sure you watch the technician as he/she services your property, so you can be sure you are getting the service you will be billed. As expensive as everything is these days, don’t assume 1) the technician showed up and serviced your property and 2) if they did show up, that they did what you are paying for!! We have had Terminix “service” our property for the last 22 years, assuming we were getting serviced, only to find out that we weren’t. The invoices came just the same! When we questioned the lack of service, they canceled our contract and refused to service our property. Which means we’re getting the same service, we’re just not paying for it.

I had Terminix for a year and just finished up my service. I purchased the service to get rid of ants and a year later they are no better. They said if I continued service I would see a difference. However last summer when I purchased the service they said it would greatly cut down my ant problem. I would save your 650 dollars and would not recommend this service.

Absolute garbage service. We have a raccoon issue and got tricked by the inspector who came for an initial inspection that it was going to be guaranteed taken care of within maximum a week. It has been 3 weeks and the only method we have been offered to put a trap nearby and wait for the raccoon to fall into the trap. The exterminator Shawn said he will come every Mon to open the trap and every Fri to close the trap because they don't work on weekends and cannot have the animal die in the cage, so okay we agreed. This 3rd week, we were not at home Mon-Tues, but they open the trap on their own, so we did not need to be home, we came home on Wed to find the trap unopened. We called our guy to ask why and received the rudest response basically telling us he does not care because he has other customers and we can go speak to Terminix ourselves to try to get him to come out. It has been 3 weeks since we signed our contract. We have already requested a branch manager to reach out to us to cancel our contract and receive a full refund. I am waiting for a satisfying result right now. This is an absolute garbage company because they trick customers to signing contracts and do not fulfill their end of the agreement! All they've done so far is place a trap and open/close the trap, NOTHING else! DO NOT USE THIS COMPANY!

I would give negative stars but there is no option to do so . I am visiting a very old house handling business, think there may be a rodent problem but I don’t know . Booked with Terminix to handle, the tech gets there to treat insects which is not a problem! Poor communication with the tech not replying AND not able to treat rodents! They seemed to have sold me all services except the one I may need! I said hey, “Pizza is great but I don’t need a pizza from you or anything else but a rodent resolve. “ I don’t trust a word they say. The rep that took my card said it would not be charged until they arrived but it was charged the day before they came! I feel I could do better DIY or absolutely ANYONE ELSE!

communication is horrible. Services were either not scheduled as told or wrong. Technicians NEVER once showed up on time OR never even showed up. Visits REPEATEDLY rescheduled. Worse experience ever .. the tech sent to do my 1st treatment wasn’t even a rodent control tech he was the person who comes and do the outside maintenance treatments. When the other tech for inspection came back. He was supposed to be taking care of my attic. He never even went in the attic he just said he was going to reach out to the rental agency and speak with them about doing some expensive service I shouldn’t have to pay for. That’s fine but how do you know that’s the service needed if you NEVER looked at the problem. He was supposed to get back to me AFTER he already rescheduled my visit 3days in a row and to this day I have not heard back from him. That was over 2weeks ago.If I could get a refund for the useless 2 months I had service with this company I would get it back. You guys NEED to do way better for the amount of money you charge your customers.

I paid $224 to terminex, for assistance with carpenter bee, and wasp removal. This company does not follow up. All they care about is money. The person who was supposed to remove the bee hive, and treat around my entire home, came and left in under 5 minutes. I called the customer service number to complain, they transferred me to a voicemail. I called again, and they brushed me off and said a manager would get in contact with me. Ofcourse, they never did. It's really ashame that this company would take someone's hard earned money, and not provide professional, or thorough service. They never have to worry about me using them again. Do yourself a favor, do not use Terminex for any services. Find a company who actually cares about the services they provide, and customer satisfaction. Do your research!

First off, they scheduled my appointment on a day that they didn’t even have open. So I got a call three days later to reschedule. I was rescheduled to the following Saturday between 1-3. Saturday came and no one showed up. I called and they told me they actually scheduled it for two Saturdays out and told me the wrong Saturday. So I waited another week. I got a reminder text that my appointment was Saturday from 7AM-9AM. I had it scheduled for 1PM-3PM. I called and the guy who is doing the service called me back and said he is going to be close to my house around 8AM so he is going to stop by after that and do it since he will be close. EVEN THOUGH MY TIME WAS 1-3. He did not call and ask if it is okay or anything. He just changed it. So I ended up canceling my service before I even had my first spray. I get it something happens but you can’t just decide to come at a time that works for you but not the customer. Especially not without permission.

DO NOT USE TERMINIX FOR RODENTS!!!. I paid in advance $1,300 to have a squirrel removed from my attic and a hole patched in the soffit. The first crew came out installed a one way door (to let the squirrel out) and stuffed a bunch of steel wool in the hole. Within hours, all of the materials had fallen out and were in my driveway. After complaining, it took another week, they sent the same crew (who told me they were afraid of heights) reinstalled the same materials with the same results. Within hours it was in my driveway. Even before the second attempt failed, I asked the crew when they would be back to replace the soffit and I was told that they don't do that - they just slap some wire mesh over the hole. I'm sorry but that is not acceptable----$1,300.

My technician Joshua V is awesome, very understanding and aim to please. Kept it professional but was open to allow me, as a customer, to express myself.

It is hard for me to think of a company that has more negatively impacted my life. I have procrastinated on this review for months because the memories are so painful, but I want to warn other potential customers. We received a Terminix one-year package when we closed on our mountain home in Colorado. The home had rodents. Terminix never did a great job with the rodents, and we identified many holes the techs had missed which we patched ourselves, but that's just bad or incompetent business, not terrible business. A few days after we moved in, we discovered what looked like dead bed bugs in a semi-finished attic bedroom and throughout the house. Terminix came out, inspected the rooms, and took many dead bugs. Their "entomologist" confirmed some days later that they were indeed bed bugs. My husband and I had not been bitten yet or seen live bugs. This was a ~3300 square foot house, and Terminix wanted something like $500 per room for treatment. There were over four bedrooms scattered over different floors, and I had seen dead bugs all over. We opted to wait. We started seeing live bugs, and I ended up treating the whole house myself several times with multiple chemicals (Gentrol, Temprid, Cimexa), suspecting I would be more thorough. My husband and I barely slept, my mother delayed moving in with us until I could complete treatments, we threw out items we could no longer donate---an enormous toll on our mental health and several thousand dollars in extra rent. It took me only brief poking around a few months later to discover that the house had had a bat problem, and the semi-finished attic area had bat bugs, not bed bugs. It was extraordinarily obvious in retrospect, and multiple Terminix technicians had misidentified the bat poop in the semi-conditioned attic as rodent poop, failed to see the blood spots on the rafters near soffits, failed to check the unconditioned attic, etc. We called Terminix and begged them to come out and seal attic openings before the bats returned in spring. Terminix delayed our repeated urgent requests for over six weeks and would not arrange to visit before the bats arrived. Although Colorado does not legally protect bats during the breeding season, it's pretty horrible (and smelly) to arrange exclusions that will leave baby bats to die in the attic, so we had to wait until late summer at this point. That meant we would have another round of bat bugs to contend with. We had been hoping to rent out our home that summer and fall, so this was a major financial loss. We also had to deal with the bats themselves: one flew into our bedroom at night, and I awoke with a rash on my arm. I drove over six hours to get a rabies vaccine, costing me two working days during a busy period and hundreds of dollars for the vaccine. Without the pre-exposure series, it could have cost me tens of thousands. We set aside some vacation time in mid-August to meet with Terminix so they could do the bat exclusions. They had been to our house several times at this point and assured us they could do the exclusions. (Although they scheduled the first visit a few weeks in advance, they repeatedly refused to tell us when they could complete the second part of the exclusions, which is supposed to happen roughly a week later---the uncertainty greatly complicated our scheduling.) When they arrived for that first exclusion visit, they discovered their ladder wasn't tall enough. At this point they said we would get something of a refund. The money would have gone to the realtor who paid for it, and we don't know if Terminix followed through. We were hardly made whole. Our handyman, who likes roofs, did the exclusions easily. Aside from their gross incompetence identifying and dealing with bats and bat bugs, it is hard to overstate how difficult it was to get Terminix to return calls and commit to appointments. Fruitless painful hours. We discovered astounding, persistent communication gaps between their central customer service and the local office. Our lives would have been enormously better without them.