Terminix began in 1927, and with more than 90 years of experience in termite treatment and pest management, it has become a nation-leading termite and pest control service provider.
Terminix employs Ph.D.-level entomologists and certified members of the Entomological Society of America. Terminix has a team of more than 8,000 trained pest control technicians and helps over 2 million customers get rid of unwanted pests. The company is a household name in the pest control industry and currently operates in 45 states within the United States.
Pests are active year-round. While some may only appear in the spring and summer, others will find shelter in your home during the fall and winter. With year-round pests, you'll need year-round protection.
Terminix's Pest Control plan offers flexible treatment plans that take into consideration pest activity, location, and the season. Homeowners can expect a technician to treat the outside of their home every season - a total of four treatments a year (including the initial service).
As a part of its 100% Satisfaction Guarantee*, Terminix states that if the pests come back, it will too.
Terminix attempts to respond to its customers within two hours of the initial contact every day of the year, 24 hours a day. To accomplish this goal, the pest control company deploys the closest available exterminator to the location. With more than 300 locations across the United States, Terminix is equipped to respond quickly to any ant, tick, or termite problem within its expansive service area.
Many Terminix plans, such as the Residential Termite, Pest, and Mosquito plans, are protected with a 100% Satisfaction Guarantee. Under this guarantee, Terminix will do whatever it takes, including coming back between treatments at no cost, until the pest problem is gone. If the bug problem persists, or the customer is not completely satisfied within 30 days of an inspection or treatment, Terminix has a money-back guarantee and will refund the treatment charges and cancel the current service plan.
To see how this guarantee compare's to Orkin, visit our compare page.
Alongside providing pest control services for common pests, Terminix offers homeowners and commercial properties a wildlife control plan. This includes effective, humane traps for raccoons, possums, squirrels, and other nuisance animals that can cause hundreds — possibly even thousands — of dollars in damage. Wildlife can chew through wires, eat drywall, tear insulation, leave droppings behind, and destroy personal property and belongings.
A Wildlife Control plan with Terminix includes a free inspection — where a technician will identify any entry points the wildlife are using to get in — a guarantee to come back and eliminate, and remove trapped pests, repairs to any new damage, and the company will seal any new entry points the wildlife creates**.
Terminix covers more than just insect and pest infestation problems; it also provides crawl space services and attic insulation services. Terminix not only treats for pests but works hard to identify and correct conditions that encourage their presence. Many homeowners aren't aware that moisture in their crawl space attracts several pests — many of which who can cause thousands in property damage.
Terminix uses advanced solutions to help protect homes against water damage, fungi, mildew, and minimize the conditions that attract pests. The company also offers an Attic Insulation service. Terminix's attic insulation is made from 85 percent recycled materials, is ENERGY STAR certified, is flame retardant, and able to reduce noise. As insulation degrades, it increases the wear and tear on the air conditioner and heater. Terminix's attic insulation can help homeowners regulate the temperatures in their homes, therefore, lowering heating and cooling costs.
Terminix has been in business for over 90 years and has locations in 45 states. The company has a network of over 300 local branches that can provide residential and commercial pest control. Each branch employs trained pest control technicians who specialize in local pest and termite control.
Terminix can even assist the homeowner establish a termite bond prior to the sale of the house. Terminix's termite bond states that a home has been inspected for termite damage, and details the severity of any termite infestation found and its respective treatment recommendation. The pest control company also works with home insurance companies to establish a termite contract, which consists of both an initial and annual termite inspection. In the event of a termite pest issue, Terminix will provide its termite control services at no cost to the homeowner.
Each Terminix technician knows that common household pests and rodents in any building can spread disease and seriously damage the quality and reputation of the company's product or service. That's why Teminix's Commercial Pest Control plan includes custom solutions for businesses. Whether it's retail services, healthcare facilities, food processing, Terminix helps businesses protect their reputation and stops pests from disrupting day-to-day operations.
Additionally, Terminix offers customized services for national companies. Its National Accounts team specializes is offering customized pest control services to businesses with multiple locations throughout the United States.
Before signing a contract with Terminix for a pest control plan, be sure to read the fine print and make sure the treatment plan provides the right coverage. For example, Terminix’s Guaranteed Pest Control Plan covers treatment for cockroaches, mice, rats, silverfish, “house” ants, clothes moths, non-poisonous spiders, scorpions, centipedes, millipedes, earwigs, house crickets, and paper wasps.
It does not include coverage for carpenter ants, fire ants, pharaoh ants, tawny crazy ants, termites, wood-boring beetles, bed bugs, and mosquitoes.
Homeowners who want coverage for these pests will need to purchase an additional pest control plan for an additional charge.
While Terminix offers coverage in most of the United States, there are five states that Terminix does not service: Alaska, Montana, North Dakota, South Dakota, and Vermont.
Billing department/ manager was a little off. Both people that came out to do the work were GREAT!!
They never called nor emailed. Very disappointed
Terminix's review score is 60.0% lower than the average review score of the top recommended Pest Control Company
I am still seeing bugs, i called them back out and they sprayed and put traps, still seeing baby roaches and others , no happy at all
The operator was polite and professional but our inspection was scheduled from 1-3, no show, no call by 5:00 so we went with a competitor.
Friendly and explained everything! Great
I have pretty much used all the pest control companies. They were out a couple weeks when I scheduled, but I did see good results! Great customer service and company. They even came back out for a follow up visit when I called them.
In Texas we have a lot of bugs. After we hired Terminix, we rarely ever saw bugs, and if we did, they were dead. They were friendly and always willing to help if we ever noticed problem areas. They were fantastic!
I’ve loved having a pest control. Down side it’s taken several retreatments to get my bugs under control.
We have been withTerminex for years. Suddenly, they have become very unreliable. Often they do not schedule, just show up, or call and cancel on the day of service. They use to knock down spider webs, but they no longer do that. We have not been seen for quite some time. when I call, I am told they will call back to schedule within 48 hours, but they never call back. We are looking for another company who can be counted on!
Terminex was not my first choice, but they purchased the vendor I was using, and so far (a little over a year) they have done a good job. Friendly staff who seem to know what they are doing and are very efficient.
Terminix is worst than the insects they so call terminate...I paid $192 for two months of services for mosquito's and being eating by mosquitos..They people are a bunch of liars because they canceled my service by my request but refusing to give me my money back..Even though they state that (MONEY BACK GUARANTEED)..Do yourself a favour and stay away from these people..
Terminix has great services. They are very competent, kind and do a great job.
they come out on the scheduled month around the same time in the morning. they don't bother us, they come and do there job and leave. never had a problem with them. it was the cheapest i could fine around too. i am happy with our service.
awful customer service. they don't return phone calls, they don't show up on time, no communication.
This company did an amazing job getting rid of my insect infestation. I would definitely use them again.
Fast and reliable. Pricing wasn’t bad at all. Grateful for them being so kind and understanding.
We had a roach problem and their service took about 6 months, but it got rid of all of them.
Terrible service! Had to call a call center where a disinterested person answered after I had to wait over five minutes. I had an immediate mouse problem and wanted help immediately. Terminix appearantly isn’t local. I went with a local firm and love them!
We used Terminix on our facility and they did a really great job. We ended up going with another company who offered more options. But they were great, professional, kind and easy to work with as far as invoices etc.
They do a great job and find out the problem and then go to work fixing it. It worked for me and my family.
They do a great job but the customer service was not as helpful as I had hoped!
I paid a year in advance to get the discount on my quarterly service with Terminix. I got the basic pest treatment which covers most the inside and outside of the house. There's been a few times that I've needed to call them so they would come out and take care of a few spiders and a bees nest. Scheduling with Terminix is easy & convenient.
I signed up with Terminix when I discovered a bug infestation in our home. A technician came out within 24 hours and identified the bugs and the treatment needed. As these bugs were tough critters, we had technicians come out between our regularly scheduled applications to retreat problem areas, at no additional cost. Within months, the bugs were gone and we have not had any problems since! Terminix is great about notifying me about upcoming treatments and giving me a window of time when they will be at my house, then, on the day of treatment, letting me know when they are on their way. Their autopay billing is easy. When I have called into their customer service center, the agents have been professional and easy to work with. They are mindful of my pets. They are thorough. I have been very happy with my service with Terminix but most importantly, the results that I got in taking care of my bug problem!
I have had service for almost 2 years. The problem persists. Ive asked several managers about the money back guarantee. 1 manager even came to my home and gave me his personal number as the other 2 managers that said they would come out never did but hes not responding or returning calls from his personal phone either!!!... Im getting collection calls for some bill that dont even exist. No managers are taking care of anything...i keep getting told that someone will call me back from customer service reps and nobody ever calls me back. This has gone on for 2 months now. Unacceptable, unprofessional, and the collection calls have been extremely rude...especially since they are attempting to collect on a bill that dont exist.
Reliable, quick, safe, effective, efficient
At the office, they spray once per month, but would be nice if they came at a time other than when employees are eating and having to breathe those chemicals
Good initial contact with service man and follow up was also good a little pricy for my budget.
They were great...prompt they were knowledgeable about keeping my house pest free
This company was perfectly effective in accomplishing what we needed done. They were prompt and regular in their service. They got the job done.
Gets the job done and prevents all future pest problems. Would recommend if you don't want to risk the pests coming back
They're a huge company that doesn't look out for their customers.
Horrible! Tried to set up appt to come out to inspect twice and both times no show!!
Izzy of Rohnert Park
Poor management - appointments were late and seldom called to explain. Sometimes did not show up.
Good and professional and does get rid of the bugs.
very productive with job completion and follow ups.
Used to get a quote on termites at our new house. They were on time!
The first time I used them they did a good job the second time the man stole my money never giving it to the company and I found that I needed them to come out more than before
Good products but way too expensive. Results tend to be good.
I had this co in 3 other states and 4 different city( FL, MI and TN but GA not good service totally different world. GA charges are the same as other states but the quality and quantity for less with no explaination. I have called Corp but the keep ref us back to GA that is not helping. The tech is caught in our cameras in our yards after hours and was ask not to ever return. So I have left the co. We have chosen someone else
Didn't want to honor their guaranty. We had ants and they kept coming back.
Customer service is horrid. I was hung up on trying to get a quote because I refused to give out my work number. When I tried to call back to get a supervisor suddenly the call center couldn’t find one. I’ll spend my money elsewhere
Did fantastic job. Didn't take long and wasn't expensive!
excellent Service. Employee is always on time and very polite.
Royal A. Brown III
Good quality but expensive - sales rep less than honest with large contract to rid attic of rats, remove & replace insulation and extrusion
Used them a few years back to eradicate termites. They stood behind their guarantee and got the job done
They have a good product but they are quite expensive so I do my own spraying now using chemicals I purchase online.
I had to put one star because it didn’t give me an option to put less than that. This is the worst customer service if you can call this a service. We started our account with them three weeks ago, for our first initial appointment no one showed up I called several times they could not locate the person and could not locate any supervisor. The next morning someone showed up without appointment or a phone call, they start spraying around one spray here and one there didn’t cover half of the inside or the outside did not do half of the area. They were doing less than half a decent job. I contacted the office and they scheduled an appointment for someone else to come back and do the initial service, again no one showed up or call. We waited for the whole three hours window then I called, spoke to a customer service who did not know what happened and they stated they did not have a contact number for the service provider who was supposed to come to our house. Since then I did not receive a phone call or someone to do the service. I made several attempts to call and escalate this issue every time I call they assured me that the branch manager will be calling me and he will be helping to fix this issue. It has been three weeks I did not receive a phone call or a single visit from this company yet I receive emails to update my account and make payments online. I called again today spoke to a customer service who put me on hold for 45 minutes while she was trying to figure out what happened and get in touch with the branch manager or the general manager. She was able to read all the comments on my account and review how many time I did call in and even after I held for all this time I wasn’t able to speak to someone to simply cancel my account. This company and their branch in Harrisburg Does not know what customer service mean if they cannot simply return a phone call or keep any schedule appointment. I am not sure what kind of service they are providing. I already scheduled with another company and now I am waiting to make sure that the account with Terminix is canceled. From my personal experience I advise you to stay away from this company if you care about your time.
DO NOT TRUST THIS COMPANY! The inspector had no problem being dishonest in order to get me to sign a contract. Their 100% satisfaction guarantee is a bunch of bull. They show up without advance notice , and their service sucks. Had I read the reviews ahead of time, I certainly would not have hired them!
Terminix worker was very nice and sprayed our backyard quickly. The amount of bugs we found afterward were minimal.
We discovered we had termites in our last home. It was quite an overwhelming feeling to know that small ants were eating our house. I called Terminix and they had a tech out that week and took care of the problem. While it cost more than I wanted to spend, it was worth it because I knew that they wouldn't come back.