Greenix

Buyer beware! DO NOT SIGN UP FOR THIS SERVICE. Once they get you under contract their service becomes night and day different. I've had multiple scheduled times cancelled (via text); they don't even have the decency to call. Then they literally cancelled their own rescheduled appointments. I've been rescheduled twice and both times were cancelled by Greenix. We had one treatment total. The person who came out seemed knowledgeable (hence the 4 out of 5 on knowledge); but within a few weeks of the treatment we saw no improvement in our bug situation. Initially they told us if that was the case they would schedule a retreatment; but when we tried to schedule the treatment was when they started the schedule and then cancel loop I've found myself stuck in to this day. I asked for them to have the tech add rodent to my plan the next time they came to treat our house and they immediately began charging me for rodent services without ever giving me the equipment or doing the rodent service. They then again scheduled the rodent service and the retreatment but these snakes failed to come through again. No tech ever came out for the second insect treatment I was promised; let alone the rodent addition. When I caught that they had charged me rodent for a month of me not having the service I called and asked them about it. They gave empty apologies and said they would refund the charge but then charged me for rodent again despite still not being able to come through for a visit. This was the last straw so I called today to cancel the service. I told them that I've now been charged for several months despite no tech coming back (still only the single initial visit). I've told them this is at least the second (possibly third or more but I don't want to exaggerate) month that I'm paying for rodent services despite not ever getting that set up at the house. My bug/pest problems are honestly worse than before Greenix first treated me (could be the time of year; but their treatment seemingly did nothing). I presented them all of these facts and the guy gave me a bunch of empty apologies. He said that he could refund the rodent charges (duh; the service that I've not ever received, how reasonable). He then goes "so how soon can we get a tech out.' I said "I can appreciate you trying to save this customer but you've failed more than 5 times at this point so I need to find a different service." They told me I'm stuck. They told me they might be able to discount my fees slightly but ultimately I signed up for a year and I'm essentially stuck (even with them failing so hard). DO NOT SIGN UP FOR THIS SERVICE!!! I am giving them a chance to rectify this. They know who this review is from because I specifically told them I was going to let people know the treatment (or lack of treatment) we've received. I told them I'd either leave a great review stating that just because thus service wasn't for me; doesn't mean it might not be a good fit for others. I understand staffing issues and I would welcome any real apology with real answers of how they would make things right. They told me my options were to pay nearly 200 to cancel outright or I'm just stuck paying a company who has failed so hard so many times. They could still make it right. I will update this accordongly if they do.

Do not hire. Services don’t work and when there is a problem, they are unresponsive. I hired Greenix to help with an ant problem, with spiders, and with mice. I couldn't be more disappointed. When I first signed up, their salesperson, Hudson A, explained how he takes pride in helping the clients he signs up and to let him know when I need something. That was a total lie. As you can see from the pictures, we still have a mouse problem. When I reached out to Hudson, he told me to contact a number to schedule another service. When I did, the woman put me on hold and then said they couldn't schedule anything, but someone would give me a call back. No one called me back and it's been over a week. I followed up with a text to Hudson and you guessed it, I got no response. Do yourself a favor and if you have a pest problem, don't use Greenix. Go with one of the proven companies that will take care of the issue and provide any bit of customer service if something isn’t right.

I signed up for 2 services on 6/23. No one came out again until 10/23 ? I thought it was every 3 months? They charge you every month for the service but don't even come out to retreat until a month after the service was due. I told the service tech I wanted to cancel my service. There is a $250 charge to cancel each service. So it would cost $500 to cancel. There is any prorating on the cancellation fee. You could cancel 2 days before your contract is up and still be charged $500.00. I haven't noticed any change in the pests. I usually don't bother to post reviews but I think the way this company does business is wrong. I should have done more research. Don't make my mistake

Empty promises and tight contracts, no wiggle room, heavy fees to cancel ($250) before a grueling 1.5 year contract. My "heavily discounted" service was $75 a month, but that's for 1 service every 3 months! So, you are paying the company $225 dollars to spray your yard once (a service that only took a few minutes. That spray must be gold)! In fact, the service accomplished nothing as far as I could tell. Still got bug bites after service and see insects all over the place. If you are reading this, chances are that you are already stuck in this contract. They make sure you don't get a minute to look at reviews yourself and instead flash a near 5 star rating and A+ BBB rating at you. So, to you, I am here to commiserate. Let us collectively learn from our mistake. NEVER CONCEDE TO PRESSURE SALES! If they aren't able to give you time to think, it is only because they don't want you to make a reasonable decision.

Greenix is quick and responsive. Exterminator, Dan, who was sent to help get rid of our hornet problem was very knowledgeable and helpful! Our issue was resolved quickly.

Greenix has done an amazing job of getting rid of the mosquitos for us, and we have really loved the techs! Ricky and Leah have done a fantastic job and are very thorough.

Bottom line, never use this company at all; 1-Poor customer service, very easy to get your money through annual contracts, however, once you sign it, you would not get your promised service and you are stuck with them for a whole year. 2-They would show up at your door step without any arrangements, if by any chance they gave you a time frame to arrange your monthly service, they show up very late by many hours, You have to be physically present to observe their work, otherwise, it will be done very poorly, i observed their "service technician" through many of my surveillance cameras around my house and yard as he though no one was watching him. 3-Their customer service is very poor, one of their customer service staff hang up the phone while i was talking because she was unable to find my account. Also when you call to complaint about how they manage their frequent service all they do is to apologize for you. YOU DO NOT NEED APOLOGIES, YOU NEED GOOD SERVICE. 4-Very poor communication between their customer service office and their on-ground technicians to update them. 5-Please spare your money and do things your self, unless absolutely necessary, then don't waste money using this company. 6-Most recent example to be given for their poor service...I was notified for my service at a certain date, i called earlier that day to verify time frame, i was told no later than 2pm, i had to stay at home to wait for them but no one showed up, i called them again but of course more apologies then had to reschedule in 2 days with specific time frame, on that upcoming appointment, no-one showed up to the appointment and then was called by their service tech many hours later stating that he apologize but his boss did not notify him regarding that service, i told him i need my service and you need to come in 1 hour, he agreed, then he called me back 10 min prior to my service and told me he cannot do service due to whether condition and i need to reschedule next day, i confirmed with him with a time frame again, no one showed up next day and no one called me to reschedule a true appointment, this is how poor their service is.

We have been dealing with voles in our yard around the house for a couple years. We tried homemade traps with poison and another wildlife control company, Wildlife X Team. While we understand voles are very challenging to get rid of, we specifically asked if Greenix could get rid of the voles. Greenix’s approach was only to use above ground rodent bait stations. Personally, we have been using this approach since the first signs of the varmints came on the scene. While it may take care of a few voles, it does not kill the fast-reproducing colony underground. Greenix does not provide any additional approach other than the rodent bait stations. There are other methods to try to get rid of, remove or annihilate the sweet little monsters, but Greenix does not have any additional resources. There is also a $249.00 early cancellation fee one should be aware of. Although their approach does not effectively eradicate voles, Greenix refused to waive the $249 early cancellation fee, but only offered to put out more stations. Other efforts we have tried includes: 1) destroyer smoke bombs – doesn’t kill them all; 2) TomCat Mouse traps – effective with peanut butter, but only takes care of those that come above ground; 3) plunger style mole traps – nothing, will try the alternative (scissor) style; 4) SuperCat gopher & Vole trap – nothing yet; and 5) VoleX and Ramik – not sure how effective as the little guys are still out there tunnelling and eating. We thought that Greenix would be the company that would take care of the problem, but not in this case. Greenix may be effective against other rodents or pests, but as it relates to getting rid of voles, we are not satisfied. Spent way too much money trying to get rid of the problem. We are dissatisfied with Greenix and would not recommend this company for anything and especially if you have a vole invasion. Don’t forget that you have to proactively call to make sure they do not continue to schedule you after the one-year contract is up. If anyone has a sure way of getting rid of these pests, patent it and start your own company. We need real solutions.

Never impressed with the service. Decided to cancel when they never showed up in the month of November ( like the contract said they would) They decided to show up at my door step 5 days before Christmas with zero notice (which I was promised I’d get a few day notice before any treatment) when I called to cancel the sales rep said I had to have one more treatment and they would give it to me at a discounted price before I could cancel) 3months later Greenix shows up at my door step for a treatment (again no email notification a few days before- I also checked my spam) Thankfully I was home to tell the man I had canceled because they would have been making fraudulent changes to my bank account. I called the next day questioning why I was still being put on their treatment list and they said my contract was still active. The ignorant, disrespectful and cocky sales rep kept repeating himself, trying to sell me a cheaper deal when all I wanted to do was to cancel for the SECOND time. He was either making a joke out of the fraudulent situation or just could not comprehend any of the conversation. I’ve never been so disrespected that I needed to hang up on a sales rep before! Overall horrible experience!!!!!!

Keaton was respectful and had a good knowledge of our needs for pest control. My husband and I loved his friendly personality. He will go far in whichever career he pursues.

Very thorough service and always show up when they’re scheduled to. We use them for insects and rodent control and have had a successful experience.

Professional workers very informative. They tell me step-by-step what they’re doing and check in with me when they get here and also when they leave I like that