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Croach

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163 User Reviews

8.3

Overall Score

LAST UPDATED: November 23rd, 2021

Croach® is a family run pest elimination and prevention service company. The pest control company focuses on providing homeowners with tailored pest management and long-term solutions. Croach knows that pests can cause extensive property damage as well as a number of illnesses. Croach's treatments are customized to its customers' needs and are eco-friendly.

Croach assures homeowners that they'll be pest free, so services are backed by a 100 percent re-treatment guarantee. Croach promises to take care of any stinging insects (bee, wasp), ant, spider, cockroach, bed bug, scorpion, and rodent problem or pest infestation. 

 

Croach also provides attic insulation and crawl space repair.

Read what other homeowners are saying about Croach (below).

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The Good

  • Re-Treatment Guarantee
  • Croach Pest Control Services
  • Additional Services
  • Extensive Blog
  • Career Opportunities

Re-Treatment Guarantee

Croach provides its customers with a 100 percent satisfaction guarantee. Croach promises to provide re-treatments until the pest problem is taken care of, free of charge. If the company can’t resolve the pest issue after two treatments, the customer will be refunded their last payment. Providing this service shows confidence in its pest control solutions and dedication to its customer's satisfaction.

Croach Pest Control Services

Croach states that pest exclusion is just as important as pest extermination. A licensed technician will find, identify, and customize a tailored strategy for each homeowner's needs. Croach covers a wide variety of common household pests:

  • Rat and Mouse Control
  • Wasp and Bee Control
  • Cockroach Control
  • Bed Bug Control
  • and more

Upon the free professional pest inspection, customers can expect these services:

  • A licensed technician will perform a thorough inspection of the property and discuss findings and potential problems
  • The exterminator will then customize a recommended treatment plan
  • Interior and exterior of the home are treated

One month after the initial service, Croach will return to provide these services:

  • Add another protective barrier to the outside of the property and apply exclusion methods
  • Break egg and reproduction cycles
  • Create a roadblock to prevent future infestations

After that, each regular pest control visit will include another inspection, exterior treatment (to create a liquid barrier), granulation, interior treatment, as well as de-webbing and wasp removal. 

Additional Services

Attic Insulation Services

Croach provides attic insulation services for the Seattle, Washington, communities. Many rodents and pests find their way into a home through the attic and will start destroying the attic insulation.

 These are some benefits customers can expect as a result of Croach’s Attic Insulation services:

  • Reduced costs to heat and cool the home
  • Superior fire resistance
  • Eco-friendly maintenance
  • Ability to maintain desired temps in the home
  • Alleviate the formation of dangerous ice dams
  • Pest control and prevention 

Crawl Space Insulation & Repair

Croach provides crawl space and repair services with pest control in mind, something that many other crawl space repair companies overlook. Croach technicians are skillfully trained in eliminating pest problems but also licensed and experienced in construction. Technicians can provide these services:

  • Identify and fix access openings
  • Repair damaged vent screens
  • Restore or replace crawl space doors and wells
  • Seal entry points and gaps around pipes exiting the home

Croach aims to create a safe, clean, and energy efficient space for all homeowners. 

Extensive Blog

Croach also provides an excellent blog with articles regarding different topics on pests and pest prevention. This can be a great place to become more informed and find some interesting and unique reading material on everything from roach and rodent control to stink bugs. This blog doesn't just cover the pests that Croach helps to remove but also provides articles on other pests and prevention.

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The Bad

  • Limited Service Locations
  • Undisclosed Information

Limited Service Locations

Croach is only available in four states. It is currently available in limited locations in Colorado, Washington, Idaho, and Oregon. This availability limits the customers who can use their services.

Undisclosed Information

While the job openings page lists the available positions, it fails to disclose salary, benefits, hours, or location information. This is often the first thing a job-seeker looks for, and not disclosing this information may indicate that it is not as competitive as the company suggests. 

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The Bottom Line

Croach offers the standard pest control services, and some unique specialty services as well, such as attic insulation and crawl space repair. The company's custom pest prevention program is backed a 100 percent re-treatment guarantee, which shows confidence in its services. 

However, Croach is only available to residents of Colorado, Washington, Idaho, and Oregon. Additionally, the specialty services are only available to residents in the Seattle, Washington, communities. Customers should double check that Croach services their area before choosing the company for their pest control needs. 

Croach encourages homeowners to call a customer service representative for questions or to set up a free home pest control inspection.

Read the Croach reviews to see what other homeowners are saying about this company. 

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Star Rating

4.6

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163 Reviews

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5 grade

77%

4 grade

15%

3 grade

2%

2 grade

0%

1 grade

6%

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Brandi Caveness Puyallup, WA

For those who’ve used Croach for pest control- have you had issues with billing department? They have charged us for extra services twice and have refused to make it right. I unfortunately want to let those who use them know that they should keep an eye out on their billing and watch for extra charges. Also if you cancel service with them, make sure not to let them on your property after the fact because they will keep charging you even if they tell you it’s a re-service (which is normally not a chargeable service) Very disappointed in their customer service 😢

1 week ago

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Mike Hamrick Townville, SC

I just had my home and dock on lake Hartwell treated by Croach . I was very pleased by the professional approach of Daniel the service provider. He did exactly what was discussed in the time frame promised. Come back to me when finished and explained exactly what all he did. I would and will recommend him and the Croach company to my neighbors and friends!!! Very pleased Mike Hamrick

3 months ago

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Marie

We are very pleased with Croach Pest Control. We had a different one previously and didn't do a thorough job. Croach takes their time and checks everything. They offer more services than previous company for the same price. They could improve a little one their arrival times but if you contact them they will give you a more accurate time of arrival.

1 year ago

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Mary Buike

Some years ago they did a good job cleaning and remaking my crawl space. Ever since they've kept it clean and rodent free. However it DID take 3 tries to plug all the small holes through which rats might gain access. We had an independent inspector who found more after Croach was done. But once they were all plugged it's been rodent free despite many in our yard due to a neighboring blackberry brambel.

1 year ago

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Buster Martin Spanaway, WA

I've been using Croach for about 2 years at one of my apartments. I really like to proactive approach from the prompt estimates to the pre-monthly treatment notices as well as a brief follow-up with details about what they did on their service day. I've been fortunate to have the same technician for the last couple months but prior to the current tech I experienced a revolving door of technicians. I'd get to know a specific tech and they'd get to know my property then they'd be gone. Hard to establish a relationship with your service providers when there is such a high turn-over"

1 year ago

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Janet Vicario Seneca, SC

This is our first time using Croach Pest Control and we're very happy with the results and the terrific service we got from Daniel P. Daniel was helpful and generously explained his tasks and procedures. A delightful person to have at your home. Thanks so much.

5 months ago

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Studio G G Studios Morrisville, NC

Service was top knotch and very professional. But even better everyone I have met in the company works hard. I was impressed with Daniel, he took the time to explain what he was doing, and did a fantastic job around our house. I recommend their service!

5 months ago

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Lee

the experience has been pleasant from a customer service perspective. Overall i'm very happy with the results and the service provided as I do notice that we don't have pest problems like we did in the past, especially living next to a greenbelt.

1 year ago

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Roberta

My experiences have been very positive but when I had to call them the person on the phone begins to talk about spider control checking traps in garage etc. That is not in our contract. They have been sending out the same tech each time which has bee

1 year ago

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Roberta

Love that they email you ahead of there next scheduled visit. BUT sometkime the message they leave does notk match our service contract?? We contracted for only mice control but when I had to call them the person on the phone begins to talk about spider control checking traps in garage etc. That is not in our contract. They have been sending out the same tech each time which has bee

1 year ago

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Donna

I've had nothing but positive service from Croach. They always notify me when they are coming the exployee always rings the doorbell and introduces himself and I've found them to be exceptionally polite. If I could change anything it would be that I get to pick the day and time of service.

1 year ago

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Larry Scafati

Great Company to do business with. They are relioable and do a through job. If there is a poblem they will come back out and fix it. Since I have had their service I have no more mice, wasps or other critters to deal with.

1 year ago

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Robert Bush

They've been easy to deal with. I like that If you call between services, they will come out... maybe improve on communicating when the next service will be done.. I don't know until the day before

1 year ago

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Joyce Nelson

Croach workers have customer service on the top of their list, whether it is office personnel or those that do the excellent service in all types of weather.ice outside in all types of weather.

1 year ago

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Gayle Degroot

I like crouch real well but was disappointed when I asked them to check something......they go past our house or in Lynden squite often.but they would not stop .call me for more information

1 year ago

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Don Nakamura

My experience with Croach has been very good. Randy has serviced our home for a while now and he is excellent at his job. He arrives on time, works quickly and does a very thorough job.

1 year ago

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Dave Wakefield

Great experience starting with the complete cleaning of our crawl space. Then replaced all the insulation. Regular service had kept the rodents and insects away from our house. Very pleased with their performance

1 year ago

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Barbara Myhre

It's been a good experience. The techs are knowledgeable about things I don't know. There does seem to be frequent turn over which means I need to keep acquainting new ones to our property.

1 year ago

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M.Lowder

Good Customer Service they are always on site when they say they will be on site. They could improve on their billing procedure a little but all in all a good company to deal with.

1 year ago

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Patty Allison Ridgefield, WA

I give John the service tech 5 stars. He did a GREAT JOB !!!!!!! He sprayed the outside for all bugs and even sprayed the rock wall !!!! THANK YOU FOR DOING THAT !!!!! I only have the outside done as I have dogs and I also have asthma. I think $109.00 is way too much for my small yard. Should be half that !!!!!! Also not happy with you accusing me of being late on my payment , when you wait almost a month after the treatment to send me a bill !!!!! I ALWAYS PAY MY BILLS ON TIME !!!!!!!!!!!!!! And DON’T EVER THREATEN ME WITH A LAW SUIT !!!!!!!!! EVER !!!!! DO YOU UNDERSTAND !!!!!!! 😡😡😡😡😡😡😡, Patty Allison

2 years ago

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Sherry Budd Oak Harbor, WA

Very responsive to questions and concerns. Noticed when I had a serious problem and handled everything that needed to done to rectify and has followed up appropriately.

1 year ago

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David M. Blanding

Inspection and maintenance staff have been thorough, communicative and friendly. The charges seem too high for service once every two months that takes less than an hour to complete.

1 year ago

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Liz

They do a good job when they come out. However, the company does not consistently send out notification by email to let me know when they are coming out to spray. My communication preference is email.

1 year ago

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Reply from Croach

Hello Liz, will you please message me with your account information and I will make sure to notate your account that you are not always receiving the notifications, and it is important that you receive an email before your service. Thank you for choosing Croach!

Mar. 12th, 2020

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Anonymous

Experience has been good for the most part. The only thing I don't like is the fact that they schedule a service and then ask you if that works vs giving you a reminder that you are due and should get it on the schedule.

1 year ago

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Robyn

I appreciate that they keep to a schedule and know when we need service even when I forget. The people we've worked with have always been kind and helpful.

1 year ago

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Pam

It has been a very good experience. They are timely and always leave a flyer that they have been to my house. I would like if they would specify what was done instead of saying regular service was performed.

1 year ago

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Richard Murphy

Everything from top to bottom start to finish is the absolute best and most professional in the entire industry. The sales guy who signed me up was super cute too.

1 year ago

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Fred Asher

As a whole Sharon and I have been very pleased with the service that we have received.the service people have been very pleasant courteous and professional.

1 year ago

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Kelly Hartwell Pasadena, TX

I have to say, I was very pleased with the service I received from Croach. I am very picky especially when it has to do with ANY type of pest in and around my home! When I first noticed a couple of ants in my bathroom, I called Croach immediately. They came out right away. The problem was nipped in the bud before it became a very serious problem. I keep a running plan in place so I am assured of no pest problem. Only during the normal times of the year, for Texas, when everyone sees a bug here and there, maybe looking for water or something, have I seen a roach. And I have a serious phobia of insects!! Believe me, if I am saying positive things about a service I’ve recently received, then you know that it is just that, a great service! Thank you, Croach! Kelly

1 year ago

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sandy cox Gaston, SC

Very professional answered all of my questions and my concerns. The tech that came out and treated my home his name was Kevin. Did an amazing job thank you so much

6 months ago

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Lynne

We asked them to come back after the first visit as we had more spider eggs. They responded quickly and took care of the problem.

1 year ago

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John Lennox-Gentle

Our Croach Technician is very professional and friendly, and always asks if we need to do inside the house if if we are "in".

1 year ago

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Joel Reisner

The personal,individual, and effective care given each time by Keith and the rest of the crew. Great job keeping the pests away!

1 year ago

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Ed Likman

Keith does a fantastic job. He is courteous, professional, prompt and knowledgeable! He is the reason we keep our subscriptions.

1 year ago

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Don Johnson

I like everything. Always on time with plenty of notice, friendly and professional "operators" and always open to questions.

1 year ago

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Cathy

Excellent customer service whenever I have called with any questions. Always timely and always advise when they will be coming to my house

1 year ago

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Barbara

Excellent. They let us know when they will be here; always on time. The one time we had an 'emergency situation,' they responded immediately.

1 year ago

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Jenny Compton

Everyone has been very friendly and knowledgable. I never knew how valuable a service like this would be but I can tell you that it does work!

1 year ago

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Shirley Schartung

We have had Croach for years and really like them. Would like to see them more vocal when they are here so we know what they are doing and asking if we need more.

1 year ago

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Dom

They are a good company and competitive. Their service needs a lot of work. They cannot keep appointments. They always call and reschedule because they must not have enough people to service their customers.

1 year ago

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Brenda and George Arthun Spokane, WA

We have had a very good experience with Croach. No insects spiders or rodents since we hired them in our new home last May 2019."

1 year ago

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Bill Lyons

They have stayed on top of any possible infestation of rodents or pest. Would like to have an annual inside home service as part of the offering.

1 year ago

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Elle

Great company! Knowledgeable employees who are always willing to answer questions. We have no pest problems since we started using this firm.

1 year ago

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Andrea Speare Broomfield, CO

Always 5 star service..today I had Donovan F and he did the exterior. Unfortunately the interior couldn't be done but I called and they rescheduled it for me no problem. Thank you Andrea Speare

11 months ago

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D Austin Salem, OR

Senavi is an excellent Technician. He lets us know when he is ready to start and makes sure to ask if we have noticed any pest activity or have any concerns. Then he completes the treatment quickly and efficiently. Senavi is very courteous and helpful. We are pleased with his help and it gives us great confidence that the job has been done right!

1 year ago

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Sarah Shuler Payson, UT

Don't get fooled - this company is a total scam. Whatever they used didn't work and to cancel your account cost $200! It is a total rip off - don't get sucked in like I did by their friendly sales person! And the word amazing at the bottom of this review is put there be them NOT me and you can't remove it!

4 months ago

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Elizabeth Davis Spokane, WA

Our experience with Croach has been very positive -- they're consistently professional and pricing is competitive.

1 year ago

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Guy Freeman

Excellent, Doug T my tec is always on time, polite and makes sure I'm totally happy before he leaves.

1 year ago

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Jamie Farman

We have had a great experience with Croach. They are responsive and have helped maintain the exterior of our home.

1 year ago

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Don Neidhart

They are on time. And they contact me when they will arrive. Workers are very careful to get all areas.

1 year ago