Name: Aptive Environmental
Rating: 4.7

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Scott Edgar O'Fallon, MO

Mike W did a great job today. He took his time inspecting the house for bugs, spiders and anything unusual. I feel confident that I won’t be finding any surprises. Thank you

4 years ago

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Claudia Bailey

Your representative was very nice and polite; however I feel for the amount of time he spent here, $149.00 is way too much. Same with the last time you were here. I can understand it in the spring and summer, but winter... no.

4 years ago

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Ray R Malone, NY

The tech called me to inform me that he was at the home to provide the treatment. The treatment was completed as scheduled and I am very satisfied with the service.

4 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our service. We are proud to have provided it so successfully. :)

Mar. 13th, 2020

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Jean Howard O'Fallon, MO

The young man that came to my home this morning was friendly and polite. I had to leave before he finished but I felt confidant that he did a good job.

4 years ago

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Raul Cardenas San Antonio, TX

The Aptive technician, Mark M, is courteous and very knowledgeable regarding pest control issues. He took the time to answer and address our concerns.

4 years ago

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Sara Niday League City, TX

Brandon was great. He was polite and friendly. He covered all the areas and even went BEYOND by dusting the window eves along the roof. He was thorough and much appreciated,

4 years ago

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Jaydeep Shah Richmond, TX

I like Aptive's notification system that tells me exactly when services will be performed and gives me options to choose a specific technician I like to work with.

4 years ago

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Jane Elk Grove, CA

Technician did an awesome job. Sprayed inside and out covering all areas in a timely manner, including the garage. He was very pleasant and professional.

4 years ago

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Chad Roseville, CA

The technician sprayed all areas that I have had bug sightings in, and was able to answer a couple questions about some type of bugs starting to show up .

4 years ago

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V Tang League City, TX

Tim C is a great tech. Very polite and professional. Tim took the time to explain the products he was using and was extremely knowledgeable about the products.

4 years ago

Reply from Aptive Environmental

Thanks for the feedback!

Jan. 6th, 2020

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John and Vivian S.

Eric came out to our home today and he was great. Very friendly and professional. He did an excellent job of inspecting our house and keeping us safe from critters!

4 years ago

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Ibrahim Rivera San Antonio, TX

Service is very effective, it has removed all unwanted pests inside and outside. The garage is pest free as well, thanks bro! Thank you for the awesome service John R!

4 years ago

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Sandra League City, TX

Everything went well. Pleased with the work; however, I did pay the tech when he completed the work. I would appreciate receiving an e-mail reflecting the payment I made.

4 years ago

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Jack Hill Eldridge Universal City, TX

Mike O and the other technicians who service us quarterly provide great service and help control pests around the house. Recommend Mike receive the $5 bonus.

4 years ago

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Anthony G Maccarini Carmel, NY

I've not had an insect problem since the first time Aptive treated my house. They are quick, efficient and the technicians have been friendly and informative.

4 years ago

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Marylue S Winchester, CA

I highly recommend Aptive. They have great customer service. Jeff has treated the exterior of my house several times. He is always pleasant, professional and very polite.

4 years ago

Reply from Aptive Environmental

Thanks for the recommendation, Marylue!

Jan. 22nd, 2020

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Ryan Shillington Cincinnati, OH

Don't ever do business with these people! They're crooks. They totally lied to me when they came to my door. They told me it would be $70 for an entire year of service. I was astounded at that price and I clarified it with the salesperson several times. Yes, they were losing money on it but it was a special promotion, etc. Then I got a bill 3 months later for $170/quarter. It turns out the salesperson had me sign something on his tablet and it was a totally different contract than what he'd told me. Also, I called in to talk about canceling and as soon as I mention that a salesperson in our area was lying to me they pretend like they can't hear me anymore and hang up. It's super frustrating.

4 years ago

Reply from Aptive Environmental

Ryan, please give us a call. It sounds like there was some miscommunication. Thanks in advance!

Dec. 17th, 2019

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Cesar Cortes North Royalton, OH

one guy come to offered the service for 3 applications, they gave me a contract in a tablet with many pages and said it will be for 3 application; they did the 1st application and many of the insects went from outside to inside the house and i am still have many outside, i was not expecting to kill all the insects at once, but they just get by far worst the situation; then, i requested to cancel the next service due to the very bad job and they send me an invoice of 150 usd cancellation (i paid full the first service); this company is the worst that you can hired, i will lawsuit them if they continue calling me to pay a cancellation fee; their product did not work

4 years ago

Reply from Aptive Environmental

Cesar, please give us a call. We definitely want to make this right. Thanks in advance!

Dec. 17th, 2019

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Marlene League City, TX

I have used their services for about 4 years because I hate the nasty crawlers. They have always been professional and friendly. They even cover their shoes when they come into the house.

4 years ago

Reply from Aptive Environmental

Thanks for the feedback, Marlene! Happy to serve you!

Dec. 10th, 2019

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Matt Elk Grove, CA

I do not remember his name, but the technician on 12/9/19 was very nice! He was knowledgeable and answered all of my questions with helpful information. He gets an A+

4 years ago

Reply from Aptive Environmental

Thanks, Matt!

Dec. 10th, 2019

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Larry Hatley Richmond, TX

Mr. Jose M was very polite and professional. He was very attentive to my questions, comments and requests and responded to same in a very positive way.

4 years ago

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Tramell Jackson New Braunfels, TX

Chase was great! He was very customer oriented, informative, and thorough with his work. He made sure I was satisfied with his work before he packed up and moved on

4 years ago

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Angela Pearland, TX

Probably 3rd service in a row that I wasn’t informed of upcoming service. Thankfully we were home. Tech was informative and did a good job outside and inside. However backyard gate left open or wasn’t closed completely, and one of my dogs got out. Thankfully I was able to find him. Not thrilled with the company in general and I’m thinking about cancelling before the next service.

4 years ago

Reply from Aptive Environmental

Angela, we are so sorry to hear this. Please give the branch a call so we can make this right. Thanks in advance!

Dec. 10th, 2019

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William Yorktown Heights, NY

Joaquin introduced himself and his assistant. Explained what he was going to do - in a professional manner. Was friendly and wished me happy holidays.

4 years ago

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Dharmesh Shroff Riverton, UT

Bait and switch!! I signed up for their pest control service last month and after the first service they told me that they will have a follow-up to check and see if everything is okay. they also told me that there will not be any charge on the follow-up service. after 2 weeks they scheduled another appointment. I received an email for this appointment and I responded to that email and asked them not to come so soon but they still ended up coming by the house when we were not there and on top of that they again charged my card. I called customer service and they gave all kinds of excuse. The worst customer service I have ever had with a service company. I will go ahead and cancel the service even though it will cost me an additional $130 to cancel it.

4 years ago

Reply from Aptive Environmental

Dharmesh, sorry to hear you're upset. The 30-day follow up is part of our company policy. We'd be happy to answer any questions you have. Please give the branch a call at your earliest convenience.

Dec. 12th, 2019

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Art Smith Imperial, MO

Tech was friendly explained things that I asked about He a asset to your company Tried to log into the $5 bonus for him but it wouldn’t let me it said denied

4 years ago Edited September 14, 2021

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David Strangman El Cajon, CA

Respectful and courteous technicians. This time our technician was Michael, he was great, fast, clean work and on time! we have always had a good experience with Aptive!

4 years ago Edited September 14, 2021

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Ann La Mesa, CA

Very polite and clear about what he was going to do. Asked if we had any areas of concern and listened without being rushed. Thank you for your service.

4 years ago Edited September 14, 2021

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Frank J Lake Hopatcong, NJ

Today I had my winter pest control performed by Kyle W. Kyle greeted by wife before he got started applying pest control around the house. He then posted a sign and left a work sheet letting us know about job he completed

4 years ago

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Pat Tampa, FL

Omondo was very professional, knowledgeable & completed the job as described to us. We are very pleased with him & his work. He’s an asset to your company. Thank you

4 years ago

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JMW Lakeland, FL

Very pleasant abd seemed concerned with our issues and proceeded to do what he could to remedy. Surprised that your technicians aren't wearing face masks.

4 years ago Edited September 14, 2021

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Vivian Sexton Riverview, FL

I was unable to answer the door when the Loren arrived, he left his card on my thank you table by the front door. I know he provided the same professional service as always.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

We are thrilled to hear how excellent things have been!

Mar. 13th, 2020

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Chuan Z. Kenmore, WA

Not quite happy with the service performed on a rainy day. Likely all applied treatments were washed out quickly, wish you could adjust schedule so that the service is performed on a non-raining day. I hope you can come back on a dry day and redo the service.

4 years ago

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Bill M League City, TX

Aaron was able to complete a minor request in addition to the regular quarterly service. He reminded me that Aptive can come out anytime there is a pest issue.

4 years ago

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Jon Centreville, VA

Leslie was very knowledgeable. He explained the type of insects I was seeing, problem areas, & preventative measures. I was very impressed & will request him going forward.

4 years ago

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Moses Converse, TX

Matt was a consummate professional. He addressed all the questions we had, performed his job without delay and has a friendly demeanor! He is a 10 in my book!

4 years ago Edited September 14, 2021

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Mali Elk Grove, CA

Mason was an exceptional service technician. He was professional, courteous and attentive to the needs of the homeowner and complied with the requests.

4 years ago

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Matt K Rockville, MD

Marvin is a true service professional who really cares about defending your home from pests!! Friendly and hard working, Marvin is a 100% zeroed in on all the key spots!!

4 years ago

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Nick Bonita, CA

They are always very responsive if we have a need in between the quarterly services. Eduardo always asks a lot of questions to make sure we’re getting what we need.

4 years ago Edited September 14, 2021

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Anthony La Mesa, CA

Honestly I have been considering switching pest control companies until yesterday. Neville came out to service my property yesterday and he did an awesome job! Covered all the bases and addressed all my concerns. He was cordial, didn’t appear rushed, and was very knowledgable. I will be requesting Neville in the future! Job well done!

4 years ago

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Jason Fairview Heights, IL

Matt was a very kind person and did a great job explaining how everything works. I would recommend him to anyone! Thank you for doing such an awesome job

4 years ago

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Bryce Larsen East Meadow, NY

Horrible. They always start you on a "promotional" plan, which costs what you think the service might be worth. Their full price plan is so obscenely expensive it makes no sense, until you realize, they only have that price there to justify the CANCELLATION FEES. They do nothing more than spray around your house a little. I called them to come back for mice, they set two traps in the middle of the floor where my kids could step on them. I decided to drop the contract, and since I was on a "promotional" plan, it was cheaper to stay, but I had to call on a specific day 6 months from now to cancel or else it will automatically renew. what a scam. DO NOT USE THEM. The job they do is simple and can be done yourself. if you want more, use a real pest contral company.

4 years ago

Reply from Aptive Environmental

Bryce, please give us a call at the branch. We definitely want to make sure you are taken care of! Thanks in advance!

Nov. 8th, 2019

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SHill Utica, MI

Today I had a re-service. My technician Quanzell called when he was about 15 minutes away. He was friendly and listened to everything i had to say about the bugs I had seen.

4 years ago

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Monfia Minneapolis, MN

The tech shawn did a very good job inside and outside today with explaining what he applied and what he sprayed he took his time and was very respectful as polite..good job

4 years ago

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Jen League City, TX

Brandon W. is very personable and professional! He asked questions and made sure we were satisfied before he completed his service visit. Thank you!

4 years ago Edited September 14, 2021

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Lindsey Nolan Tampa, FL

Rashad was extremely helpful, friendly, and professional and even willing to come in a bit early to accomodate our busy work schedule. Thank you Rashad!

4 years ago

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Kevin W Adams San Antonio, TX

Carlos S did a great job from beginning to end. He explained everything and was very respectful and informative throughout. I will be requesting him again in the future.

4 years ago

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Greg Keene

I was not at home when the technician came to our home. When I did get home from work the first thing I noticed was spider webs near the front door. It was dark when I got home so I haven't walked around to see if there were others that were missed.

4 years ago

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Cory B Farmington, UT

Aptive is a bad company to hire for your pest problems, would give zero stars if possible. They suck you in with a great “promotion” and schedule the first application right away for same day or next day. This way you can’t get out of the contract, which is only allowed up to three days of signing the contract. The product did not work for the insects they claimed to. After the initial application, they do not work with your schedule to come back like they claim to it is only on their time. We had them scheduled two different times for which they did not show up. They claim the first two applications need to be applied within 15 days of each other to break the egg cycle, but after the first application they can’t fit you in within 15 days. When we could not work out times for the second and additional applications, we decided to cancel the service and are now being required to pay the full amount for the “promotional application.” AVOID using this company.

4 years ago

Reply from Aptive Environmental

We appreciate the feedback, Cory. So sorry to hear you weren't happy with our service. Please give us a call so we can make sure you are taken care of. Thanks!

Oct. 29th, 2019

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Chad Ensz San Diego, CA

I did not receive any notice of Aptive coming and therefore didn't know not to let my dogs out. I am not sure why I was not notified of the scheduled service beforehand. I wanted to make sure the technician was told to focus on the pergola and lights on the pergola, which are always full of spiders. I did not get a chance to do so, and he did not, as there are still massive numbers of spiders there the day after service.

4 years ago

Reply from Aptive Environmental

Chad, thank for letting us know. Please give us a call so we can verify that we have your correct contact information on file.

Oct. 21st, 2019