Name: Aptive Environmental
Rating: 4.7

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Denise Converse, TX

Derek was great - professional and helpful. It has been a few months since we have a full service and he was thorough in servicing the inside and outside of out home.

3 years ago

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Eve Mignone Largo, FL

Wilbert C did a great job listening and tending to our issue. He was very professional, polite and we have already seen great improvement. Thank you Will!

3 years ago

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Bobbie in Auburn, WA Auburn, WA

This is not a reflection on Derrick the technician, but on your customer service. Derrick did a great job. At least he listened to me and explained what he was doing. At that point I had been on hold on the phone for over 20 minutes. I do think your technicians really know what they are doing and can explain it well.

3 years ago

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Donna Gries Lake Jackson, TX

I think they do a god job. I have had to have them come back a couple of times and they don't seem to be upset or disgruntled about it. They have done what it takes to take care of the problem. Nobody is perfect.

3 years ago Edited September 14, 2021

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Russell Tanaka Auburn, WA

We were very happy with the service and tech. Assuming the insects are controlled, we will probably continue with your service over our previous provider. Thank you

3 years ago

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Amy Houston, TX

I was disappointed with today. I was supposed to get interior and exterior service. I received the standard call 30 minutes prior to his arrival with him telling me his equipment broke and he couldn’t do the inside. He had known about the equipment failure from “3 houses prior”. I decided to have the exterior done anyway. When he showed he knocked, as he said he would, but had no mask on. Currently in Harris County, we are Threat Level 1. He did not perform the normal duties I have seen other technicians do in the past. All I saw him do was brush down the back eaves of my home and spray the back part of my foundation. My house has 4 sides....what about those?! He also didn’t throw the granular material on the lawn, which has been in the past. Then he was gone. No notification he was done, nothing. No opportunity for me to ask questions about what he had accomplished. I was extremely annoyed at this entire experience. I called customer service and got another session scheduled for 3 July to redo the service. I do not want this technician to service my home ever again.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Edward & Hannah Dorneles Stafford, VA

Jeffery G arrived early, was courteous, and answered all of our questions thoroughly. This was our first treatment, so we look forward to seeing the results!

3 years ago

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Barbara Burnett Newbury Park, CA

A door to door man came to our door. He was pleasant. We decided to give them a try. The man took a blank check. We never signed anything. They sent emails for us to pay. We ignored the email because we gave them a check for auto withdrawal.. Finally they withdrew the first payment of $59. Then sent a letter saying our account is on hold for non-payment. I have been trying to call for two weeks. Never can I reach anyone. Extremely poor customer service. I would not do this again. I will now put stop payment on my checking account. Please try to call this company before you sign up. You may never get anyone.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Andrew La Mesa, CA

I have had minimal experience with the company thus far, but from my first treatment, it’s been so great. My techs were professional and very quick.

3 years ago

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Mackenzie Fitzpatrick Houston, TX

Service was great! I really enjoyed working with the salesman, Ben, and the service man, Boone. Both were very knowledgeable about the services and eased any concerns I had!

3 years ago

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marquita anderson Grand Prairie, TX

A pest control salesman came to my home on 06/25/2020 around 2pm. I live in the Westchester area in Grand Prairie, Texas. He banged on my door twice. I have a ring doorbell and multiple NO SOLICITOR signs in plain view. I'm not sure why he came to my door and why he chose to bang on my door rather than ring my doorbell. Maybe because he knew I wouldn't come to the door. When I did come to my door, I did not open it. I asked if I could help him, through my closed door. He spoke about the pest control etc. I couldn't really hear him because my dogs were barking. I asked him to repeat what he needed. Once I realized he was a solicitor I told him no thank you and I'm not interested. He continued to talk through my door. I told him that I have multiple no soliciting signs and that I wasn't interested. He told me that my signs meant nothing. At that time he was still standing on my porch arguing with me through my door. He would not leave. So I open my door and cursed at him to make him leave. He then told me that I needed to learn respect. So I closed my door but realized that I needed his business information so I could complain. When I walked towards him he began to state that he felt threatened and for me not to come near him. He began to record me on his phone. He did not seem to feel threatened when he was on my porch arguing with me and refused to leave. I was able to see his information on his badge. I went back into my home to complain. When my husband got home shortly after, I told him what happened. The rude salesman was still in our neighborhood so my husband went to speak with him to ask what happened. He started to call for the police. My neighbor is a police officer. So he ran to the police officer and begin to insinuate that I was threatening him and he had done nothing wrong. The police officer just talked to both of us. This situation escalated because of this racist and rude salesman's tactics. He was angry that I would not open my front door to talk to him about bug spray.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Keomany Southichack Renton, WA

She is awesome! Professionalism at its finest every time she services our property. I apologize for not giving her earlier reviews but 5 star every time!

3 years ago

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David Spears Chicago, IL

The tech Mike W., that came to my house deserves 5 Stars. The reason for 3 stars is that it has been difficult to get my appointments scheduled. Long story but took several tries, and they sent people to the house on days I didn’t schedule and nobody was home

3 years ago Edited September 14, 2021

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Katie Western Springs, IL

Amanda came out for an initial service and was very patient in answering our questions and explaining the service. She was on time, professional, and courteous. Thanks!

3 years ago

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juan victorino Clearwater, FL

I am a new customer but my experience has been excellent from sales to service to support. Always on time and doing what they promise to do. Great company to work with

3 years ago

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BBBeatty Bonney Lake, WA

The technician was wonderful!! I was a little upset because I switched services solely because I was promised that you would get rid of the snails....but you are out of snail product....so nothing was done to get rid of the snails.

3 years ago

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Paula C. Olmsted Falls, OH

Delana H was my service pro. She was on time, very informative courteous and professional. Everything that was explained to me was complete. Paula C. .

3 years ago

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Monserrath Gutierrez Austin, TX

Not happy, i got in a one year contract. When it ended i canceled because it was not that great. My plan was for inside and outside they have only been inside my house one time(before covid). Then on 06/23/2020 a tech shows up and i told him through my ring that i had canceled the service since April, so he leaves. The next day 6/24/20 another tech shows up and does his job. First of none of these technician called me about heading to my property, no one in the office didn't even contact me to schedule the day with me. Very unprofessional when my job also involves me doing this so there is no excuse. Im very upset with all of this. I was lied to when i first jumped to this contract by the door to door rep, they over charged me on the first visit, tech came out and didn't even do his job so they had to resend another tech to finish his job, not worth it. The only thing i liked was the lady i spoke with on the phone, very nice.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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I. Sami Woodbridge, VA

Jeffery G was very helpful and took care of our pest control needs. Hands down best Pest control person, he went above and beyond to make sure we were protected.

3 years ago

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Jesse Henby Bel Air, MD

Willie M. J came out and did a fantastic job. He was very thorough with his application, and didn’t hesitate to listen to my concerns. Very good job!

3 years ago

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Ralph San Antonio, TX

Technicians seem to do a good job. It usually takes the office staff a few minutes to answer the phone and emails do not get answered. Prices have increased and I was expecting it to remain constant.

3 years ago

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Daniyel Berchenko Cincinnati, OH

An Aptive sales representative, named Dax, was going door to door on our street in Finneytown just now, not at all being mindful to maintain social distance and with NO MASK, in the middle of the Covid19 pandemic. My father is elderly and has health complications which put him in the highest risk category with this virus. Being elderly, his mental faculties are not always running at their highest capacity anymore, and he opened the door not thinking about the risk. The Aptive sales representative proceeded to deliver his sales pitch within just a couple feet of my father's face, again wearing no mask. I pulled my father inside the house once I saw what was happening and kindly asked the rep to leave. This rep is going door-to-door talking with potentially a hundred or so people a day, and if he's mask-less and refusing to maintain social distance, it's only a matter of time before he becomes a carrier and spreader of the virus even if he's asymptomatic. I only pray he's not already a carrier so that he didn't just pass it on to my father. It is absolutely unconscionable and immoral that Aptive is sending sales reps out there to go door-to-door WITHOUT masks for their own and their potential customers' protection. This is a RECKLESS company and their careless door-to-door sales practices are a dangerous hazard to public health.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Reena Ram Union City, CA

It was not what I expected. What I was told by the Sales Rep the technician stated they couldn't do. The techs sprayed my entire house in probably less then 30 mins so I hope want was done works. Sorry just a little disappointed but I hope the end result will not let me down about your company. Thank you.

3 years ago

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Jeff Kuna, ID

Aptive Environmental has horrible customer service. They signed me up with all the pie in the sky promises and then failed on their first treatment. They did not treat all the items i was told they would do and the service tech said that she does not do those things. IT WAS ON THE SERVICE ORDER!! I called and spoke with aptive customer service and told them about this. I asked for a supervisor to call and discuss with me, which i was told would be done. DID NOT HAPPEN. I called again after a few weeks and got passed around to a few different people and then got disconnected. NO RETURN CALL. I tried the on line chat system........Was told that I would be contacted. I told this chat person that I did not want a service person to show up until I spoke with someone as well as I did not want my bank charged until this was resolved. I was told that these things would not happen. The very next day the service person showed up at the house to treat again. I told her to go away and not to charge my account. I then recieved an email saying that i had a new appointment for today...........I replied to the email stating once again that no treatment should be done until I have spoken with a supervisor. They are scared to contact me because of their screw up. I would not recommend this company to someone I didn’t like. Jeff Walbeck

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jose J Matos Woodbridge, VA

Stephen S was very informative and helpful with the questions and concerns I had. I would want to be the one who comes all the time to do my services in my home

3 years ago

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William Bloomberg San Diego, CA

Your technicians are great! I just haven't had the best of luck with the pests! I now have a snail infestation, a vole village starting in the back yard, and the spiders have made it all the way to the inside of my car! Not great, Aptive!!!

3 years ago

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Icee Suga Sugar Land, TX

Aptive is a great pest control company. Jay was very polite and told me exactly what he was going to do around my home. Thanks for everything Aptive and Jay C.

3 years ago Edited September 14, 2021

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Marlene & Steve McCollum Lakeland, FL

The first treatment was only yesterday and we have never had a serious bug problem only a few small ants and since the rain a roach or two. But I'm hoping those will all be gone in a day or two. The young lady was very professional and very nice, was very thorough. I'm pleased so far.

3 years ago

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Patrick Whalen Odessa, FL

I was out of town but there are 4 things of concerns - The tech never came into the house to spray. I was told that the fee was going to be $99 per visit I have bugs flying around my house I've never seen before I was told this is a quarterly visit. I believe you were here last month Please contact me ASAP to discuss. I tried calling Customer Service yesterday but had to hang up after being on hold for over 40 minutes.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Suzette Stobo Roseville, CA

Your actual service guys have all been GREAT! Unfortunately your customer service via phone is terrible. It took me six different days, on hold for as long as 42 minutes at a time, to finally get a person to talk to. I was so angry I wanted to cancel. So of course I was transferred to a different dept, and my call was disconnected. By then I was furious. Since cockroaches have appeared inside my house, and my quarterly service is already paid through August, I wanted service right away. Thank you for sending your guy yesterday. He was super nice. Now I want to cancel my service. I need a company that has enough manpower to answer their phones.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Steven Harward Dixon, CA

Chris was awesome. Friendly, professional, quick but efficient. I appreciated his willingness to listen to my concerns then execute to perfection. This man deserves a raise!

3 years ago

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Daniel Saldana Houston, TX

He was really informative and answered all of my questions to the fullest. Really impressed with his service and would recommend Aptive to friends and family.

3 years ago

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Nancy K Amissville, VA

Excellent from start of contract to first service. My tech, Leslie is very professional and courteous. I plan to continue my contract with Aptive for many years to come

3 years ago

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Dr. Willmot Columbia, MD

I discontinued your service a few years ago because you couldn’t remove spider webs even though you said/promised you would. I gave you another chance due to your REALLY nice sales rep, his personal story, and the renewed promise of no spider webs. And, unfortunately, it happened again.

3 years ago

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Gregg Sieloff ,

Fredrick was very polite and showed a genuine concern for keeping the customer informed and happy. He was thorough and completed the job in a timely manner.

3 years ago

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Robert Souza Auburn, CA

The return job done today (Web Removal) was ay best just ok. There were some area's that weren't touched. This was a return because even though the invoice said it was done "It wasn't" The last quarter service. I was surprised because I had not confirmed the appointment. I did call and this quarter I knew you were coming. After my initial start up. I felt my credit card was charged more times than I understood it would be (I just made a mental note and have been watching). If there is another issue with my next visit. I will cancel.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jennifer Storment Waterford, MI

Quanzell was extremely kind and informative during my first visit from Aptive. I signed up for services on Monday and they were here on Tuesday to do the work.

3 years ago

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Teri Brown Marietta, GA

Absolutely one of the worst companies that I have ever had the displeasure of working with. Hired them to treat my home for existing flea infestation. It's been over a month, my contract calls for weekly visits, nothing after the 1st one. They sprayed the baseboards and the "outside" but as anyone knows, fleas don't come from the baseboards! I had one registered Maine Coon cat died 2 days later from that same treatment! Supposed to be safe for pets and children? They have been scheduled 3 times to return since and either don't show up, don't show up on time (2 hours late!) or show up and don't know why. This last technician said he was only supposed to spray the outside and had 1 can of "flea" spray to cover a 4000 sq ft house? When I told him to go ahead and spray outside while I called his management, he got in his truck and left! I have called management 8 times to get this resolved and all I get is "sorry" or hung up on. This is SO not worth anything like even the time, much less the money spent. Save your money and go somewhere else!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ratha Berta Columbia, MD

We had Douglas P come out to service our house and he was extremely thorough with everything. He was really friendly, professional and we recommend him to everyone.

3 years ago

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Kelvin Ellis New Baden, IL

My service provider was knowledgeable, informative, cordial, and very efficient. He made this service call a pleasure and renewed my satisfaction with Aptive overall.

3 years ago

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Andrew Dyer Medina, WA

The past four experiences with Aptive have been 5 star engagements. However, I’m sad to report that the last two technician that arrived at my door Had a poor attitude and did not address the issues I called for the service to cover. The two massive spiders that triggered the call were still sitting in the same spot when the technicians left my home. There were spider webs all around my home that were never touched. Also, in the write up report the tech never mentioned he sprayed for “spiders” The technician who was suppose to spray the outside did not realize my wife Could see him through the window and she observed him not actually spraying anything. I am praying the next technician I called back out to my home to actual spray and remove the spiders will restore my faith in Aptive. Thanks,

3 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to [email protected] and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Nancy Catalana San Antonio, TX

I was beyond pleased with his professionalism, he went above and beyond to get my house back in order !! He explained everything in detail to me. Thankyou so...much John R

3 years ago

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Angel E Sevilla Pleasant Prairie, WI

Divine, the technician, was great! Addressed all of our concerns with ants, room by room and was very professional and mindful of social distancing! Glad she came today!

3 years ago

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Barbara Newman Lake Zurich, IL

Super frustrated with this company. I wanted to cancel our service, so I was not able to do so via their website...I had to call their customer service to cancel service, which was fine....except this is their loophole. As I write this review, I have been on hold with Aptive Environmental for over an hour and 25 minutes "TRYING" to speak with a live person to cancel the account. This is UNEXCEPTABLE! This is a bug company, not the unemployment agency (which is unacceptable there too...). Super disappointed with their customer service and how they hold you hostage in your service when you want to cancel because you CAN'T cancel because they mute you and don't allow you to contact them. I will be contacting my bank to block any future charges allowed with this company. DO NOT USE APTIVE ENVIRONMENTAL!!!!!!!!!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Daniel ranger Tampa, FL

Impossible to get a hold of When the reservice finally arrived They did so without calling and just showed up at whatever time. I called and called for two weeks to get a reservice I spoke to many reps, being given the run around by voicemail ma Hines and lines getting cut off. The only people that would answer we’re sales reps trying to sell me a service I already had. Quick to sale Very painfully slow to deliver on promises . « Oh well call you back, make this our top priority » Two weeks and nothing. They promise you the moon and deliver cow Dunn. When the techs do get here, they are kind and polite and take instruction well. So it’s not the individuals, it’s the company that’s hard to reach and then just dispatched people on whatever day they want. Best part? The day I did get reservice (which was the selling point I initially) a second tech showed up an hour or so after the first one had left. Also, by the time the finally reservice a, my quarterly was due a week later So, hardly helpful. I tried calling, sending emails, using the chat, nothing but sales attempts. When my app wasn’t working I called for support, the couldn’t help me so the also told me they’d notified the company and would call me back « tomorrow » but never did. I don’t what to call the failure, poor customer service? Inability to follow through? Again, the techs are nice and competent, the whole organization around it is pathetic. Too bad it costs so much to cancel.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jenell Webb Baltimore, MD

This isn't about the tech who was professional and prompt and attentive. This is about the effectiveness of the chemicals used. Since our service the ants have been more visible and more aggressive. I'd like to discuss remedies or cancel the service going forward. Thank you.

3 years ago

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Sinead O'Shaughnessy San Antonio, TX

The customer service was incredible. The representative who came out was extremely friendly, answered any and all questions, and he did his job very well.

3 years ago

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Brad S. McKinney, TX

Today was my first treatment. Our service pro Tony was super friendly and informative about the service and agreement. Great job, hoping it keeps up. -Brad S.

3 years ago

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Barry Stephens Missouri City, TX

My technician, Jermaine, was timely, professional and efficient in his duties. I strongly recommend him and look forward to him servicing our account again!

3 years ago Edited October 20, 2021

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Sylvia Flores League City, TX

I really like that you guys came out again to re-spray so soon. The technician was very courteous and respectful, he explained things so me. Very pleasant young man

3 years ago