Name: Aptive Environmental
Rating: 4.7

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Donna Frye San Antonio, TX

Austin S was our technician today -- he did a great job. We have a lot of wasps and couldn't even go outside. -- Well, that problem is gone. He is one brave guy. Thanks.

3 years ago

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Tilley Duthie Palm Harbor, FL

Courteous, professional, and diligent. I would love to have Cristen come over again. Her communication was excellent prior to the appointment as well.

3 years ago

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Hannah Winchester Portland, OR

If I could leave zero stars, I would. I'm kicking myself I ever fell for the door-to-door antics (especially considering they completely neglected my "No Soliciting" sign in the middle of a pandemic), but I hope this deters even one other person from doing the same. They suck you in with an immediate scheduling for your initial walkthrough and then literally never talk to you again. I had to reach out TO THEM after they never showed at the next scheduled time. Thought it was just a fluke, they apologized, but then it happened AGAIN at my rescheduled time. No call, no show, and lied and said they "dropped off a note the next morning" which they definitely never did. Spent hours on the phone and could only ever reach national customer service who said they put in an urgent request to have the branch management call me to explain...here I am a week later with no response. After three chances to make this right (and complete radio silence from anyone at the Portland branch) I finally called to cancel and surprise!!!--got kicked to national customer service again. They tried to "graciously" waive the $240 cancellation fee and refused my request to refund my initial payment. Tried to ask for someone from my branch please reach out to discuss further and they hung up on me. I can only imagine anything better than a one star review is based solely on the first visit--everyone I have spoken with about this company agrees they are incapable of any follow through and are the definition of a scam.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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William & Cheryl benefield Colorado Springs, CO

Short and simple; they are cones and do not have a clue what they are doing. In fact I believe the product they use actually attacks the mole, vole, and pocket gophers. I have never had the issues that I have now until they came and put their feed down to feed them. They continue to destroy my yard at high rate of speed. I have called and requested a revisit and then called to request a refund and that they not charge my card any more for their services that DO NOT WORK! the customer support person on the phone said some one would be contacting me to finalize everything and close my account. still have not heard from any one. CONES STAY AWAY!!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Julie Campbell Union City, CA

3 hr notice for quarterly service. On hold for 30 minutes multiple times to try to reschedule with no luck. Tech apparently showed up, I only know this because I received a message from my bank that my pmt had been withdrawn. Ran outside to see an unmarked white truck driving away with the yellow handle of their sweeper hanging out of the bed. He did not enter my yard, my dogs would have alerted me and my gate is extremely heavy and loud when closed. I tried their app in attempt to contact someone but it was conveniently “down for maintenance”. I sent an email and eventually someone from out of state called me back, wasn’t even able to talk to someone local. I cancelled my service and was told I would receive a confirmation email, yet to see that. Not sure I believe it has been cancelled since they lie about everything else.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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El zope Chula Vista, CA

I been a customer from Aptive for about 5 years, everything was great not until now that it’s a disaster get in hold of customer service and unfortunately the technician that I got in the last 3 times (re-do) aren’t been so great, this last time it’s been a nightmare to talk to them and the technician applied the Slugo in the back and front yard , but on the cement , not essentially the planters or the citrus tres, terrible service, service with aptitude, not our fault to not the technician doing a great job from the beginning, as should be to prevent re-dos!!!!! Not a great service like before ago!!!!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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MyExperience Sugar Land, TX

The best thing Aptive has going for them so far is the technician, Jordan B. Professional, articulate, and actually read my contract online to answer questions. Other than that, they are impossible to get ahold of by phone, e-mail or text. Tricky sales tactics left me feeling let down and trapped.

3 years ago

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Kim Y. Oakland, CA

I was very disappointed in my service today. The window of service was only provided to me when I called and was on hold for 20 minutes because the information was not available online. The tech seemed rushed and for the second time the technician did not have the pest traps for my garage. The exterior also was not treated to remove spider webs which the technician stated he removed. My inspection after he left showed otherwise.

3 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rommel Valdez Tacoma, WA

Service was fast but noticed on invoice it included the garage which didn’t happen. Was trying for a while to call for a follow up and could never get through after about a half an hour of waiting on the phone which I can understand but never got a callback the rest of the day after I opted to have you guys call me back. We’ve noticed more ants within the house after initial treatment and just had questions on why and when to schedule an interior treatment. Not a great first impression of the company.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ernie Chula Vista, CA

So far so good 1st visit went well very nice gentleman was very careful with everything and gave me time to put away my dogs I hope the service stays this good

3 years ago

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piruz B Khorvash Carlsbad, CA

We got storm of spiders coincidental following yard spray. Very hard to contact the company.It lead to some $30 off for service. Thanks! Today the person from Co. came too late, with no calls before which caused lots of inconvenience for my wife.He then only did outsides. Evidently oursw was his last mission of the day.

3 years ago

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Mark Webb Herndon, VA

What service? I only found your card stuck in the door. Didn't see any ant control granules after you were there but before it rained and washed it all away anyway. It must be hard to see spider webs, because you missed most of them. My mulch beds are all overrun with ants, and this would have been the 3rd treatment in 3 months. You also treated for mice and rats, but that's only a problem in the winter months. The rest of the year is ants, spiders, wasps, hornets, and other creepy-crawly pests. My wife and I were both home. You could have called before you arrived to tell us you were coming. You could have called once you were here. But you didn't, so there's no way to know what you really did, if anything. You may know your job, but your customer service leaves much to be desired, and it's the customer service that I was promised when I switched to Aptive. By the way, the monster rain storm yesterday after you left washed away all that you may have done.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jonathan Karmaou Charlotte, NC

Aptive showed up in my neighborhood and spoke of excellent service. I agreed cause we recently have been seeing an influx of ants. I signed up for service and that same day they did outside treatment. They could not do inaide service and said they would do it in 1st cycle in august. The very next day we saw alot of ants trying to get in house again. And for over a week now ive tried to reach customer service, ive emailed and ive textdd and recieved no answer after they promised if we had an issue they woukd be right here to fix it. They lied and now have us under contract. I plan to fight the contract and sue the company due to horrible ethics and in my opinion, fraud. Never use this company.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Glena Chargualaf San Diego, CA

Sales person Cameron was very polite and informative. Technician America was prompt, courteous. So far I’m impressed on how the company conducts the business.

3 years ago

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Paul C City of Saint Peters, MO

Customer service is terrible. On hold for over 45 minutes trying to get through. You have to go thru the Utah switchboard to get around to local branch. The local cancellation department was supposed to call me back today and of course I have heard nothing from them. I cancelled back in February and they said I had 1 more treatments scheduled in May or early June and if I cancelled early there would be a penalty, so I told him do that service and then cancel. Well low and behold they show up and do a treatment on July 13th even though this is no where even close to the time they told me and my contract should have been up. ** Pet owners take notice!!! To top it all off, the technician left my side gate open so when I let my dogs out, not knowing the gate was wide open, I had to chase them down. I swear if Aptive show up again I will call the cops and have a trespass warning issued! Terrible excuse for a company and operation!!!!!!!!!!!!!!!!!!!!!!!!!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Siti Quentin , MA

Many cockroaches and bugs inside my house 😔🥵😡. Technician came but only treated outside and the garage. He refused to treat inside with reason I have cats and covid-19 😡😡. When I called the office before the technician arrived, no one tell me upfront that Aptive doesn't treat inside the house because of covid. The lady who spoke to me said the technician will treat inside the house. I am already very upset Aptive did not return my yesterday phone call and again I have to wait more than 15 minutes every time I called. The second called today was a quite long wait too. After 20 minutes, the phone system kicked me out and asked me to leave a message and phone number. I did but until now no one call back...just like yesterday. I am very upset now. If Aptive did this to a million customers by not treating inside the house, how much money the company makes and customer still have to pay in full. I though face mask and face shield are required when performing tasks? It's like I have a toilet problem but the plumber cannot come inside my house because of covid. Seriously??

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Matthew Williams Tacoma, WA

The thoroughness and knowledge of the company is outstanding. Don was a very polite, wonderful guy to make my morning start off on a great foot. Thanks for the service

3 years ago

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Lou Barz Las Vegas, NV

Totally Dissatisfied With My Aptive Account! Tried to Call 2 Days in A Row ...No Response Back. They even Have A system to Call Back your Number, it Doesn't Work! My Appointment was Today & They usually Come in The Morning, nobody came...Waiting All Day! With the Price Point So High, They Should Be More Up to Par with Customer Service! Recently Everytime i Ask For A Agent to Spray inside the House, They Say Call the Office...to Reschedule. Finally Someone Came As I was Writing this Review...Did A Very Lazy job...Sprayed Garage door & Back Sliding door and Left! Not Even 3 or 5 minutes and Left! I'm Overpaying i could get the Chemicals from Home Depot and Do A Better & throrough Job Myself!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sonia Pearland, TX

Tech Alfredo Sanchez P, was very thorough. Took the time to explain questions I had and was very professional. Definately recommend Aptive to anyone.

3 years ago

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Peggy Lunsford Mineral Wells, TX

I would give no stars if possible!! I have given them many opportunities to remedy the problems, and they don't seem to care. Liars and thieves! I am a Shark Tank and Kevin O'Leary fan, but Aptive is a horrible company! Snake oil salesmen! We signed up for pest control, and were told we would start seeing results after 2 weeks. June 8th is when we signed up. They did one treatment, and our pest problem got worse instead of better! The tipping point was when my 4 year old daughter went out to ride her bike on our back porch for 5 minutes, and came in because her legs were just eaten up and had huge red bumps all over them! I figured, I've given this plenty of time to "work", so I'm gong to call. On Wednesday, July 8th, I called, and after going through an automated menu and holding about 15 minutes, I finally got to speak to a person. This person said that the Aptive team was already scheduled to come back out that Friday, and, according to her, you "don't see results until after the second treatment anyway". She even asked me follow-up questions for the Friday appointment. I expressed to her that I would be anxious to see if it worked after the second treatment. Well, along comes Friday. I don't see or hear from any Aptive reps. So, that evening I called to see what was going on. Were they just just really delayed or what? After waiting 20 minutes this time to talk to someone, I was told that we never had an appointment even scheduled. WHAT?! Are you kidding me?! She attempted to schedule us for another appointment, but with it not working, and then being lied to about an appointment, my husband decided we should cancel. We were transferred to Heather in the "Loyalty Department". She seemed very understanding and nice, however, she was unable to do much herself. She informed us that service sign-up is usually $249, and we got in on a special promotion to get a $149 discount, and that's why we were only charged $108.25. However, according to her, if you cancel, you have to pay out the remainder of the contract, an additional $149. She said there is a 72 hour cancelation window. (First time to hear that) Due to our inconvenience, she would waive the remaining contract balance. But all she could do was recommend to her superior that we get a refund. In other words, you get no refund, but you should be thrilled we didn't steal more money from you for something that not only didn't work, but made the problem worse. Of course I'm not happy with this, and asked who we should contact to get things further resolved. She said all she could do was make the recommendation, but that we should be expecting a call from Branch Manager, Zach F, by the following Monday or Tuesday at the latest. I thanked her for her time and waited for the call or a refund. Nothing. I waited until Thursday evening, just in case there any delays. Still nothing. So I called. Again, "longer than usual wait times". This time, I hit * to have them "call me back", as instructed by their recording. No call back. I called back today, July 17th. After another 15 to 20 minute wait, I speak to Cassie. She is unable to connect me to anyone directly. After talking with her and explaining everything that happened, she tells me that there is no Branch Manager named Zach F. Zach is apparently only a sales rep. She gives me another name, José Z, who is supposedly the Fort Worth branch manager. She says she will email him, and call him when we hang up. How many lies is this company going to tell?! Putting aside the fact that the product had ample time to work and didn't, 1) lied to about service appointment 2) lied to when told someone would call by Tuesday 3) lied to about branch manager's name. This company has crooked business practices across the board!! Scammers! Fraudulent thieves! Do NOT GIVE THEM YOUR MONEY!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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K Stevens Chesterfield, MO

My appt for 3 Jul was cancelled by your company. I didn’t receive any notification on when I would be rescheduled. I reached out to them on 15 Jul and I was told that I would be rescheduled for 30 Jul. I asked the question does this make your company in breech of contract since you are so worried about me canceling? No response to that question but I was told that a technician would now be coming on 17 Jul?! No text message reminders, no emails. When I call your office to speak with someone I was on hold too long so I hung up. I will complete my 1 yr contract but rest assure that I will be canceling after that. You are obviously one of those companies that like to get your money and contracts and don’t care about customer service after that. By the way this is no reflection on your technician, he was great.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sharon L Gross Richmond, TX

I am pleased with the service that Rodrigo R did! He was an hour late, but I was notified after calling the office and talking to Melanie! I do feel good about the treatment of my lawn and home because it is friendly to the environment. I do not like that I had three different appointments for the treatments before someone actually showed up! I will give Rodrigo and Melanie a rating of A+ for their customer service.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Kris D St Louis, MO

Your salespeople and technicians do no wear masks. The list of completed tasks were definately not done. The list states webs were cleared from lights and awnings and eaves this did not happen. There are two wasp nests on both the front door and behind the left porch post, not even addressed. I was begged to do service with this company that I would be impressed. I am disappointed and so far this has been a mistake.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Coach Carnes San Diego, CA

I was promised that Active would spray for Spiders and Aphids along with other bugs. I was told that a technician would come back in a month to spray again for eggs that have hatched. The technician never showed until I called in complaining of Spider infestation and my roses being ate up by Aphids. It was almost as if the first guy fed them. Yesterday, a new guy showed up and said Spiders and Aphids are hard to kill. He sprayed so we will see if they come back again with Vengeance. He was only here for about 15 minutes and did not do a great job of knocking down the Spider Webs but we will wait and see.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Edith Pryor Houston, TX

I was very satisfied with the service we got by Jamaal and earlier from your representative that came to the door and told us about the services that Aptive offers.

3 years ago

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Amelia AmyK Houston, TX

Aptive Environmental did great with all of what they were to do for us today, including spot spraying for spiders and roaches. I really appreciate their timeliness and assistance.

3 years ago Edited September 14, 2021

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Michelle Murray-Roberts Fredericksburg, VA

How the technician explained everything down to what he was going to do and the chemicals he was going to use. The technician was very friendly and courteous.

3 years ago

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Howie Chercoe San Diego, CA

Billy and Jaxson are both professional and personable individuals that clearly care about the customer. Good communication and then follow up on commitments. Thorough job!

3 years ago

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Danny Ramos San Antonio, TX

Bryan H did an excellent job and was very friendly. Took care of outside and inside of our house. I would say he went above and beyond for his service. Thank you.

3 years ago

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M Daquiz Lynnwood, WA

Kena was great. Very friendly, very efficient and advised me about the bait boxes I already own. I hope you come back to do my quarterly treatment. Mahalo!

3 years ago

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Barbara Greenley St Louis, MO

The technician Don was very good and was very attentive to our needs. But unfortunately we didn’t even know we had an appointment today. We’re supposed to be last Wednesday and someone called on a recorded line and cancelled our appointment at3:50 and told us they’d get back to us at a later date, so today it was and we had no idea!! Your customer service is horrible and can’t answer questions or get anything done for us!! Don gets an A plus but customer service gets an F

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jim Choyke St Louis, MO

Calling into the national call center is a real pain in the rear. Very very long hold times. I asked to be called back and never received a call back. I WANT A PHONE. NUMBER TO MY LOCAL OFFICE!!! I also want the technician to knock on my door so I can talk to them and explain the issue and see what they do about it . That did not happen at this appointment . I’m not happy with Aptive.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jillena Worthey Friendswood, TX

Corey was great! Very nice and very thorough! He treated everything I asked him to. And we had a great conversation while doing it. Will be requesting him in the future.

3 years ago

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Lael Crompton San Diego, CA

The setup process was really easy but then rescheduling my initial appointment was frustrating. I was not present for the initial treatment but when I came home I still saw old spiders nests on the easement and our outdoor dinning set and kids toys where not wiped down. Two days later there is a spider web and spider connected from the umbrella to the patio post. I'm sure the spray works fine and I did see one dead cockroach so that's promising but the spider webs are still on our patio furniture.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cheri Thompson Festus, MO

The salesman who cold called was nice and informative. The tech who came later in the day was nice and willing to treat anywhere. Great experience so far.

3 years ago

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Pamela Mitchell Clute, TX

Jay did an awesome job. I'd like for him to come back to me each time if possible. Very professional with an outstanding personality. You don't find many like him now days.

3 years ago

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Hugo Mosqueda Seattle, WA

Met the sales guys and they were nice. The tech was also very good. If all goes per the agreement and the bugs do go away. I will be a pleased customer

3 years ago

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jcleaton San Diego, CA

Exceptional. Came on time. Clear on what they were doing. Pleasant and polite customer service. Knowledgeable. This was our initial service and it was a good start.

3 years ago

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Tiffany Dinh Sugar Land, TX

He came and rang the door bell when he arrived. I was barely trying to wake up as I did not go to the door right away. It’s ok he started doing his services and spraying down the house. I came out after ten minutes to walk my dog in the backyard. He notices me and he greeted me. He stated he was done and proceeded to ask me if there is anything else Id like for him to do. I told him the garage needs to be sprayed. He literally walked in and sprayed within less than a minute. More or less ONE SECOND. Overall, his total time period spraying was no more than 10 minutes or less. I do not understand how you can do an efficient job when I have a huge back yard granted spraying doesn’t take long but it definitely takes longer than ten minutes. As I watched him spray the garage I’m not sure if all he did was just spray the air versus the cracks that need to be sprayed as that are where bugs normally come through. Horrible work ethic

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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John Schneeman ,

I called last week complaining of continuing ant problems. After a very long wait on hold, I was told someone would call back within an hour. I never heard back from anyone. Then on Monday afternoon the aptive tech showed up completely unannounced to treat our home. I asked if she had come in response to my call, but she didn’t know anything about it. She proceeded to spray the perimeter. I asked if she was going to provide the ground barrier treatment we were promised in the sales pitch when we signed up with aptive, and when they came out for our first treatment. She said no, she was out. (Can we get that please? There hasn’t been a day since the first treatment that we haven’t seen ants in the house. ) The Tech also said there were wasp nests but she couldn’t reach them but we noticed they would have been easily accessible from the stairs leading to the garage. So far we feel like we’ve been sold a bill of goods and we would like better service. Please send someone else out, we’d like the ground barrier treatment, the wasp nests removed and no more ants in the house. Thanks, Marianne Schneeman (not amazed yet!)

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Marleen Boone Seattle, WA

I requested the target pest as black crickets. I do not see that insect on the completed service form. Please confirm that crickets were targeted. The technicians were very friendly and accomodating.

3 years ago

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Rosa Strayhorn Fredericksburg, VA

The technician was polite, professional and knowledable. He did an excellent job, and I was very happy with his work. I like Mr. Darryl S be my technician.

3 years ago

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elyssiaw Marshall, NC

Both the gentlemen who came and treated my house were great! They were respectful, quick, and seemed like all around nice guys. Thank for the service.

3 years ago

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Terry Gogel Ballwin, MO

Both the Sales person and the rep that came to spray were very professional & friendly. They answered all questions I asked. I never felt rush or pressured.

3 years ago

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Mike Bridgeton, MO

Our technician that we had was very knowledgeable and had great customer service. He explained everything we were getting and the benefits from his services.

3 years ago

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Geeorge Mueller Deer Park, TX

Aptive's environmental services are effective! Shilo M July 1 service was performed in an on time, thorough and business like manner and I am certain in an effective manner! George M

3 years ago

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Clairon Tade San Diego, CA

We had LaCraigory G as ourTech today and he was very efficient and polite. We will be very glad to get ride of All the spiders and other insects. Thank you, Clairon Tade

3 years ago

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post Manassas, VA

These guys are very responsive, knowledgeable, and professional. Malcolm G was my tech and he showed up in the window provided and worked quickly and efficiently.

3 years ago

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General Won Chantilly, VA

Techs are always courteous and professional, but I have asked multiple times to receive an advanced notification of the service and not have the techs show up unannounced for the quarterly service.

3 years ago

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Craig Savage Sun City Center, FL

Your man fails to put much effort into really coating my home. This is his second visit. The first he only did my kitchen. The second he missed half the items it says he treated on the list you sent. He seems in a hurry to leave. He missed 2 bedrooms a bathroom, baseboards, windows, door jambs, electrical outlets. He asks me what I want done. I want the whole house done like I paid for??

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020