Name: Aptive Environmental
Rating: 4.7

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Kate Nguyen Sacramento, CA

I made a payment on the day the technician came but he didn’t give me any receipt to show that he received my payment. After the treatment, I still see cockroaches and spiders around my house. Messages and letters keep reminding me make a payment although I did.

4 years ago

Reply from Aptive Environmental

Kate, sorry to hear this. Please reach out to the local branch so we can send a truck back out to your home. Thanks!

Aug. 22nd, 2019

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JLW San Antonio, TX

Daniel I was professional, courteous, and knowledgeable. He was thorough in completing our service. Thank you.

4 years ago

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Mike Houston, TX

Extremely professional and courteous. Was very thorough in explaining why he was here and what he is going to do!

4 years ago

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Joseph San Diego, CA

Courteous and very knowledgeable! Listened to our concerns and then went to work. Thank you for the great service!

4 years ago

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John Stephens Puyallup, WA

When you pay for a service you would like to have it completed correctly. But since i was not at home to supervise it was not done correctly. This morning I walk into a big spider web by my garage door. Come on guys lets do a job correctly or find something else to do. Please call me and have a field supervisor get in contact with me.

4 years ago

Reply from Aptive Environmental

John, we'd be happy to set you up with a free reservice. Please give the local branch a call when you get a second. Thanks so much in advance!

Aug. 22nd, 2019

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Monica Sugar Land, TX

The young man who came out was on time and friendly. Did not rush but was nice enough to hear my concerns.

4 years ago

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Mak Monroe, WA

He did a great job. He was fast and thorough and dealt with my dog barking at him from the windows like a champ.

4 years ago

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Margaret R Downers Grove, IL

My technician,Cortez, was very polite and thorough addressing my concerns and inspecting my property for problem areas.

4 years ago

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Allison Hughes Bonney Lake, WA

Jason that came to our home today was very nice and efficient . Came in, introduced himself and explained everything.

4 years ago

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Alfonso Santa Clarita, CA

Very polite and he doesn't sugar coat to win a customer nothing but the truth would like him to to service my home

4 years ago

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micky woodell Holiday, FL

Tech showed up very professional sprayed interior of house and went over every aspect of what he was doing.

4 years ago

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Roger B San Antonio, TX

Timely delivery of professional service. Great attitude and friendly personality. Thanks for the great work!

4 years ago

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Christopher Meek Bonney Lake, WA

very friendly and did a great job covering the inside for fleas and did a good job outside... only issue was both gates left open.

4 years ago

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Dave Dooley Federal Way, WA

I enrolled in June, because I had a minor ant, spider, and mouse problem. After the June treatment, I still had an ant, spider and mouse problem. After the July quarterly treatment, I now have a larger ant problem, still spiders, but I'm not sure about the mice. I don't know how, but my ant issue got worse, not better!

4 years ago

Reply from Aptive Environmental

Dave, thanks for the feedback. Please reach out to the branch and set up a free reservice. Thanks!

Aug. 22nd, 2019

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Pam Coffel City of Saint Peters, MO

Our tech did a great job. Thorough and informative and made sure to cover any and all areas of concern,

4 years ago

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Ray Garrison, NY

Josh was great - made sure to ask if I had any questions and was able to answer the ones I did have.

4 years ago

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Anne Stone Carmel, NY

I was disappointed with the service, the guy managed to knock down half the wasp nest leaving them swarming on the remaining part. He also left the poison covered knocked down portion on my lawn for my pets or children to access.

4 years ago

Reply from Aptive Environmental

Sorry to hear this, Anne. Please take a moment to reach out to the local branch so we can send another one of our trucks back out to your home.

Aug. 15th, 2019

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Alexey Dubrovin Stafford, VA

beyond the expectations, we got billed for the free visit, and can't resubscribe over the phone, the first treatment was absolutely useless, got more spiders and mosquitoes than before, the second one was billed, but it should have been the free inspection

4 years ago

Reply from Aptive Environmental

Sorry to hear there was a mix-up, Alexey! Please reach out to the local branch so we can get this taken care of for you!

Aug. 15th, 2019

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Barbara Stephenson San Antonio, TX

Great job, addressed all of our problem areas. addressed wasp and spider issues Aggressively and garage area too

4 years ago Edited July 5, 2022

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Maureen Lake Richmond, TX

Prompt arrival, technician was polite, too early to evaluate how effective the spraying for bugs is.

4 years ago

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Resident of New Territory Sugar Land, TX

Great technicians every time. They are very diligent about eliminating the wasp nests from the second story.

4 years ago

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Gary Tampa, FL

Corey was very personable, prompt and knowledgeable. Would like to have him as our technician next time.

4 years ago

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Sherika Clarkefraser Neptune City, NJ

I'm still seeing a lot of bugs outside there has been no change since the last time you came the manager told me if it didn't work you guys can redo it just let him know so I'm letting you know nothing has changed sorry let you know that but it's the truth

4 years ago

Reply from Aptive Environmental

Sorry to hear this, Sherika. Please reach out to the local branch so we can make sure your home is receiving the proper service it deserves.

Aug. 13th, 2019

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Richard clark Humble, TX

Great service they really helped finding out what I was wanting to be done for the house to get rid of the bug

4 years ago

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Charles Bel Air, MD

The service was done by a very courteous technician in an efficient and straightforward manner. He listened to my concerns and acted accordingly.

4 years ago

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Douglas Owen Harper Wentzville, MO

Professional, pleasant. They got right to work and did the job efficiently. I will recommend them to others.

4 years ago

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Gale Fairfax, VA

Excellent service...technician called in advance, confirmed where pets were, was efficient and professional. Thank you!

4 years ago

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Brendan M. Granite Bay, CA

Rueben was great! Very friendly and professional. It's too soon to see the results but I can tell he was very thorough.

4 years ago

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Liz L City of Saint Peters, MO

Ashton was professional and attentive. He explained exactly what he was doing and asked if anything else needed attention

4 years ago

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charles E. League City, TX

Was very informative about the process. Provided the a possible solution to our pest control . Looking forward to a great program.

4 years ago

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Tanya Winchester, CA

He arrived within the time frame allotted. He was very professional. He securely closed the gate when he finished.

4 years ago

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Sonya Burr Warrenton, VA

The tech was very professional and did a complete job of service and also explaining the service to me.

4 years ago

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Rosa Figueroa Dallas, GA

Very polite,quite charming he wore his bootie so not to track mess and was very quick and informative

4 years ago

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Diane H Poughquag, NY

Mike my technician was very knowledgeable and courteous and provided details on the service he provided

4 years ago

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Andrew Franklin, TN

We had our 2nd treatment about 2 weeks ago and the ants have been as bad since the treatment as they have been all year. The front flower beds and walkways have ant trails all over them.

4 years ago

Reply from Aptive Environmental

Andrew, thanks for reaching out. Please contact the local branch so we can make sure you are taken care of.

Aug. 6th, 2019

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Josh m Acworth, GA

Many Cobb webs on the rear of the home remained after treatment. Sales contract was to treat around base of trees near the home and deck along the home and entrances, and not just along foundation.

4 years ago

Reply from Aptive Environmental

Please reach out to the local branch so we can make sure the job is complete, Josh!

Aug. 6th, 2019

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Barb Andover, MN

Scammed. Do not purchase this service. We are paying a lot of money to still have to deal with bugs and spider webs. We were told our gutters would be be cleaned. Not. We were told spider webs and bugs would be gone. Not. Very disappointing. If we cancel, we still have to pay for the full year. Painful.

4 years ago

Reply from Aptive Environmental

Please reach out to the local branch with any further questions you need answered, Barb! We'd be happy to help!

Aug. 6th, 2019

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BT Nivas Aldie, VA

My wife took off from work and waited for the technician at home. We don’t know when he came, he did not ring the doorbell. We needed treatment inside the home, and that didn’t happen. There was no notice or paperwork left at the door, to indicate that the technician was here.

4 years ago

Reply from Aptive Environmental

Thanks for letting us know. Please take a moment and reach out to the branch so we can make sure you are taken care of. Thanks!

Aug. 6th, 2019

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Grace Suisun, CA

Cyrus, the technician, did a great job even though he’s been working all day! He was very thorough & courteous!

4 years ago

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Carol Chambers Nashville, TN

Quiet, competent and thorough. He worked for a good period of time accomplishing the goals he described.

4 years ago

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Eric F Maple Valley, WA

Very friendly service. Technician was more then happy to take the time necessary to understand my needs.

4 years ago

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Douglas Archer Stormville, NY

Tech. let us know he was doing our house and when he finished. He seemed very efficient and through.

4 years ago Edited September 14, 2021

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Siqin Centreville, VA

My second service agent Abraham M did a real good job. Went above and beyond. I'm happy with his service.

4 years ago

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Vb Hollywood, FL

Great service and courteous attitude. Jamal P was a professional and attentive to the areas that need treatment.

4 years ago

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David Gilbert, AZ

The process to sign up was easy and the technician was on time and personable. He answered all of my questions.

4 years ago

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Andrea Gardner, KS

Friendly and helpful!! Destroyed spiders and their homes around the property like a terminator! Great job!

4 years ago

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Barbara Schinke West Milford, NJ

Rapid, courteous service from Daeshon M on 8/1/19. He came in the house and did some extra spraying.

4 years ago

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Sujata Guha Antioch, TN

Technician did a great job. He arrived on time and was professional and courteous. Highly recommended.

4 years ago

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Susan Herman Troy, IL

Michael was very knowledgeable, accommodating, and willing to help solve our pest issue. Thanks for the great work.

4 years ago Edited September 14, 2021

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Donnie Waddle Forest Lake, MN

Very friendly! I had 4 bait stations with previous company , replaced only 2. I hope that’s enough!

4 years ago