Name: Aptive Environmental
Rating: 4.7

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DC Gallock Henderson, NV

A salesperson showed up at my front door last night saying "please step out of your house." We were shocked!!! When we refused, he walked away stating "I don't talk to people through doors." Aptive needs to train their salespeople. In this day and age for someone to show up at our front door and say "please step outside" is equivalent to saying "I want to harm you and get access to your house so open the door and let me...a complete stranger...into your house. Ironically we do need a pest control service but it will never be Aptive.

4 years ago

Reply from Aptive Environmental

So sorry to hear this! We do not condone this type of behavior and appreciate you bringing it to our attention. Please let us know if there is anything more we can do for you. Wishing you the best!

Jul. 19th, 2019

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Preston Porter Austin, TX

Came to perform service, I was home, the technician didn’t make contact with me. Says he did half the yard and back gate was locked. I didn’t seem him do anything, there is no lock on the back gate. If this is the type of service I will receive, I will be cancelling the service and will never refer to a friend or associate. I need the service redone immediately.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention, Preston. This is not okay. We'd be happy to get someone out there to finish the job. Please take a second to reach out to the Austin branch so we can set up an appointment with you.

Jul. 24th, 2019

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Mary Winter Fort Worth, TX

My technician was Jace W. He was on time and very polite. Jace answered all my questions. He preformed his work efficiently.

4 years ago

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Charlotte Contreras League City, TX

I like the service, but encourage management to ensure scheduling of appointments guarantees technician’s arrival within the 2 hour window, not after.

4 years ago

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Albert Balderas Upland, CA

This is my first time using aptive. Very pleased so far. You have knowledgeable Technicians. Professional and easy to work with.

4 years ago

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Darcy McKinney, TX

I had my quarterly service today and was gone while the technician came - when I got home I went out to see if they got the wasp nest I had noticed a few days ago and it was still there. It makes me question how good of a sweep they are doing considering this is out in plain sight. Not impressed this time around.

4 years ago

Reply from Aptive Environmental

Sorry to hear this, Darcy. Please reach out to the branch so we can set up a free reservice for you.

Jul. 19th, 2019

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Joyce Elburn, IL

Since the first treatment I have not seen even one bug in the house. The problem I had with large ants on the deck is gone. I am very pleased.

4 years ago

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Chad Clay Sacramento, CA

Absolutely awful! Your “experienced tech” comes out to “treat” our house, calls me, asks me where the problem areas are, and then does NOTHING! Absolutely everything that you guys write “ insert lie here” It’s a friggin wasp nest! My kids WILL NOT go out side because they have gotten stung or bit. I have a beautiful back yard and they won’t use it. We will not be customers much longer. As this is an ongoing problem with your techs not doing what I pay for.

4 years ago

Reply from Aptive Environmental

So sorry to hear this, Chad. Please contact the local branch so we can come back out and properly service your home. Thanks in advance!

Jul. 19th, 2019

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THOMAS bRENNAN

You are trying VERY hard to lose me as a customer. AGAIN, your tect missed spider webs that were within arms reach, JUST above garage door. If I have to be there and 'HOLD THEIR HAND AS THEY DO THE JOB', I may as well do it myself.

4 years ago

Reply from Aptive Environmental

So sorry about this, Thomas. Will you please contact the local branch so we can come back and finish the job? Thanks in advance!

Jul. 19th, 2019

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Mitchell Tress Miami, FL

Our technician managed to spray the inside and outside of our house in a total time of 16 minutes. It is not possible to complete a satisfactory job in that amount of time. I am not pleased with this service and we still have lots of carpenter ants roaming our house.

4 years ago

Reply from Aptive Environmental

Thanks for letting us know, Mitchell. Please reach out to the local branch so we can schedule a free reservice for you.

Jul. 19th, 2019

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Manuel Perez, Jr Hialeah, FL

Thank you for sending Raina V to do the job. She made it all a pleasant, and professional experience. Please, send her again! Thanks+

4 years ago

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Lisa Levine Bridgewater, NJ

Hi - Our sales person was very professional. And the technician was very friendly and literally showed up the next day.

4 years ago

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Craig

I signed up for the service yesterday and promised my first application today between 1-3 pm. Well, I received an email notification explaining in great detail all that was done at my home to include the inside application. I spoke to my wife and she stated that no one ever came to the home to do anything. Is this some sort of scam. I would rate lower if the option was available.

4 years ago

Reply from Aptive Environmental

Craig, please contact the local branch. We definitely want to look further into this. So sorry for the mixup.

Jul. 19th, 2019

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Tom Lake Orion, MI

did not know you were there and didn't know you would do that kind of work in the rain. I have noticed a reduction in outside pest though, so I am very greatful.

4 years ago

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Candy Riverton, UT

The tech did a great and very thorough job..this was a free in between service call but he took time and did a great job !!

4 years ago

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Shelly Clemins Cedarburg, WI

Very knowledgeable, great with my 3 dogs. Walked the house inside and out. Explained everything he was doing and looking at.

4 years ago

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George Zoul Strongsville, OH

Technician arrived earlier than planned and provided me with an overview of what was going to happen for this treatment.

4 years ago

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BH Floral Park, NY

Very pleased. Donovan was on time and is very knowledgeable in his field. He dealt with my problem professionally. Thank you.

4 years ago

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GEORGE COMSTOCK

Second treatment. Dave was efficient and pleasant. He worked quickly and covered the entire house. He asked for anything more and completed my request without hesitation.

4 years ago

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George Damascus, MD

The technician was very nice and pleasant to deal with. Hi listened to our concerns and then proceeded to spray both interior and exterior.

4 years ago

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Bobby Monte Edison, NJ

Very friendly. I asked him to spray my kitchen and he agreed without hesitation. We spoke about any issues there may have been.

4 years ago

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Tabatha Hall Butler

I really like this gentleman. He is so friendly, outgoing, respectful and always makes sure if I have experienced any pests inside home.

4 years ago

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Sarah L.

My spouse was outside in the backyard when the technician came over this morning and said the tech waited 20 min in his truck, then saw him in the backyard and walk to the side of the house. According to what I was told no services were completed. Also, the notes your tech put in are false. I've already made a call in complaint. Complete waste of money.

4 years ago

Reply from Aptive Environmental

Sorry to hear this, Sarah. Please contact your local branch for a free reservice!

Jul. 19th, 2019

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Paige Scottsdale, AZ

Very professional. Went beyond great attention to detail. Very pleasant young man and polite. Sorry he will not be doing the 30 day follow up.

4 years ago

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John Fort Worth, TX

Alex was extremely friendly and knowledgeable! Any question that I had he answered, and efficiently carried out his task!

4 years ago

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Ryan Herron Canal Winchester, OH

Brandon was very polite and professional. He took the time to address my concerns and ensured I was completely satisfied.

4 years ago

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Kurt Schuster Oconomowoc, WI

Israel, was excellent with his explantions and work preformed. I cannot give a 5 as I only signed up 4 days ago! You have met every detail you said you would (Great start)

4 years ago

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Kathleen Rockwall, TX

The gentleman was very nice but he did not spray the lawn. I also noticed that fleas were not on the pest list. When we signed up we were told the lawn would be sprayed and we specifically requested fleas be targeted.

4 years ago

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Mark S Bitting Jamison, PA

I inspected the foundation around the house and found webs from spiders, so the de-webbing was not fully completed. What the heck is Yard inspection performed? What is or what was Yard spot Treatment? When the salesmen sold this program he explained I would get underneath my shed done. Also he stated they would for initial service spray the lawn. I have ants. According to the card left, the technician only Yard spot treament, De-webbing performed and yard inspection. This was completely different than what the sales stated on his discussion and expectations.

4 years ago

Reply from Aptive Environmental

Sorry to hear this, Mark. Please contact your local branch for a free reservice! We'd like to make this right with you.

Jul. 19th, 2019

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Susan Craven Orange, CA

My tech Kevin was very friendly and helpful. He attended to all my needs and explained the process of what he will be doing.

4 years ago

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Maegan Dumfries, VA

Communication is terrible. I was scheduled for services on the 12th between 4-6, and no one showed. I checked my account the next morning and it stated a technician came and finished work around 8. I looked outside and cannot identify what the technician did because there were still arachnids and webs around the house. This is all after not receiving my 30day follow up treatment after the initial sign up.

4 years ago

Reply from Aptive Environmental

Sorry to hear this, Meagan. Please contact your local branch for a free reservice so we can make sure you are taken care of.

Jul. 19th, 2019

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J. Bailey Lake Stevens, WA

Sales rep was solid, got me into a contract. Tech was a little shy I guess but overall listened to my areas of focus for treatment and did a professional job.

4 years ago

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Sally Knoth Huntington Beach, CA

I came home after your service and found a huge spider web with a large spider in it. How could you miss that? All of my chairs had webs in them and I know you didn't brush off any patio areas or front porch wood covers. I feel you only do a good job when I am present

4 years ago

Reply from Aptive Environmental

Sorry to hear this, Sally. Please contact your local branch for a free reservice!

Jul. 19th, 2019

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Curt Koerner Olathe, KS

Michael represents what being in the customer service business is all about. He was very professional and knowledgeable. He is welcome here any time.

4 years ago

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Gary Powell Fairfax, VA

Terrible communicating. On day of treatment. Eric was supposed to come in the morning and call ahead, neither of which happened. The reason for coming in the morning was to avoid interference with pets, yet he never called, didnt come until 3:32, was only here for 10 minutes and supposedly did only half the treatment. Not satisfied with service at all and would like a refund on this treatment.

4 years ago

Reply from Aptive Environmental

Sorry to hear this, Gary. Please contact your local branch so we can make sure you are taken care of.

Jul. 19th, 2019

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Jenny M Hince Harker Heights, TX

Ernie did a great job letting me know everything he was going to do and answering all my questions. He was very kind and patient.

4 years ago

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Lauren Dunedin, FL

very satisfied with my first service visit. :) Shon was prefessional and very thorough, and explained everything to expect.

4 years ago

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Hector Valrico, FL

Excellent service. Very professional. Answered all relevant questions. The Technician was friendly and it was a pleasure interacting with him.

4 years ago

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Josiah Enyart Lenexa, KS

Scheduling the service was easy. M did a great job explaining options and products. He was polite and got the job done in a timely and thorough fashion.

4 years ago

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Barbara P. Austin, TX

Sergio was polite. He confirmed what services needed to be performed and afterward reviewed what he had done. We are pleased he did a thorough job.

4 years ago

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Crystal Plainfield, IL

Miguel was on time and very Professional. He listened to my needs, addressed them and asked if there was anything else we needed before he left.

4 years ago

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Debbie Brookfield, WI

Arrived on time and explained everything he was going to do. I showed him specific areas I wanted treated . Very pleasant and professional.

4 years ago

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Ms Alvarado Houston, TX

Very informative, friendly and knowledgeable. Answered all our questions and explained everything he was doing as he did it!!

4 years ago

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I Robertson Englewood, CO

As a result of an increased number of insects following a recently scheduled visit I have tried to contact Aptive to schedule a re-treatment. I only get voice mail, and also used their live chat service. VM has the promise - their word not mine, of a follow up the next business day. I have since called twice this week with no call back (Monday, Wednesday). Very frustrating as I am in a 2 year contract and cannot even cancel my service !

4 years ago

Reply from Aptive Environmental

So sorry to hear you've had trouble getting into contact with the local branch. Please send an email to the following. Thanks in advance!

Jul. 15th, 2019

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Herb Pollard Woodbridge, VA

The Tec. didn’t remove the dead mouse. He put glue traps in areas where there was no activity. I told the Tec. we continue to caught mice in the basement rafters he put the traps on the floor even after I told him I never caught one on the floor unbelievable. He recommended areas outside our property where they could be getting in but he did nothing to prevent them from coming in. What did I agree to? After the Tec. left I left a message with the company to complain to a manager I have yet to receive a call.

4 years ago

Reply from Aptive Environmental

Greetings, Herb. Thanks for reaching out. Please reach out to the local branch so we can get someone out to your house to finish the job. So sorry for the inconvenience. This is not okay.

Jul. 15th, 2019

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Toetal Encinitas, CA

The guys seemed really nice. They were here in and out. Our is not that big. My biggest complaint is they weren’t wearing the shoe covers and that is not very sanitary. (Our former pest control guys used to wear them) We don’t wear outside shoes in our bedroom and that’s definitely a turned off.

4 years ago

Reply from Aptive Environmental

So sorry for the inconvenience. This is not okay. Will you please reach out to the local branch in your area and let them know that the service professional wasn't wearing booties? Not okay!

Jul. 15th, 2019

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Steve Kansas City, MO

The technician came when I was told he would. Courteous individual, treated the areas I was most concerned with in quick and thorough manner.

4 years ago

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Robyn Cordova Salt Lake City, UT

Cameron was very accommodating when we were running late. He was very pleasant and professional. He was able to answer our technical questions.

4 years ago

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Richard Fellrath Troy, MI

He checked out the hole under our house and set traps there and in our upstairs bath where we had seen a few large ants. Very helpful.

4 years ago

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William silver and carol henderson Beaver Falls, PA

Joshua P did an excellent job and represents your company well. He went above and beyond for us. We want him the next time.

4 years ago