Name: Aptive Environmental
Rating: 4.7

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Hank Smith League City, TX

Horrible experience. Joshua wore rubber boots with out covering through out house. When procedded out side he seemed agitated and started referring me to Hilter and cursing at me. Sprayed poison in dogs water bowl. Very disrespectful had to tell him to stop and get off property. While in the process of getting off property in a threatening manner he said and I quote (I have your address and know where you live.) Called manager and told him what happened and to cancel any further treatments. Police report has been filed.

4 years ago

Reply from Aptive Environmental

So sorry to hear this, Hank. This behavior is not okay. The employee has since been terminated.

Sep. 9th, 2019

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Susan Raaz Ballwin, MO

Mike was great! Very polite and professional. He was very, very thorough (probably more than past technicians). Would love him to come each time.

4 years ago

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Brandon Vincent Kirkland, WA

The technician was great. Very professional, explained everything and did a great job. Referring Aptive to friends already.

4 years ago

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Sylvia Chula Vista, CA

Loved the technician was very thorough! Not to sure about the product. Came for a redo and I still have spiders!!!☹️

4 years ago

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BlitheMallard Sterling, VA

Cost effective, prompt, reliable, friendly and thorough. My technician will do what I ask and will often provide good advice in battling pests.

4 years ago

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Criselda Mendoza Deer Park, TX

I wasn’t home but my daughter was when Brandon G came to spray and she was very please with his thoroughness and work ethic. Thank you!

4 years ago Edited September 14, 2021

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Mario Brunetti Spanaway, WA

Jason was very professional and attentive to our needs. Fully explained everything he was doing. You need to give that boy a raise.

4 years ago

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Melissa Wilcox Maple Valley, WA

I am very unsatisfied with Aptive service. I have had several treatments so far and have not seen any difference in the spiders or rodents around the house. We had a treatment today and there were still spiderwebs around my porch and a spider crawling up the wall. I would absolutely cancel if they didn't scam you into paying a huge cancellation fee. But I will not be using them again after this year is up.

4 years ago

Reply from Aptive Environmental

Melissa, please reach out to the local branch so we can set you up with a free reservice. Thanks!

Aug. 28th, 2019

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Michele McNally Grosse Ile Township, MI

Michele M. My representative Daniel was very professional and answered any questions I had. He explained all he would be doing and it was all to my satisfaction !

4 years ago

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Richard Ross Kirkland, WA

The tech Jose did a great job of explaining what he was doing. He answered all our questions. He gave me magnet for correspondence.

4 years ago

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Kathleen Vendetti Puyallup, WA

Jeremey N answered all of my questions. Very nice guy! Thank you :) I hate spiders and he took care of that. Also for showing up on time.

4 years ago

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Jim Jensen Snohomish, WA

I got charged for service that the tech did not perform. I have spider webs all over the outside of the house and a web with a spider in it. The tech supposedly removed all the webs etc. Also i dont see the little pellets etc in the yard that was supposed to be spread out. There were 2 people home all day today and they never saw the tech. This is completely unexceptable. This is unexceptable.

4 years ago

Reply from Aptive Environmental

Jim, please reach out to the local branch so we can set you up for a free reservice! Thanks!

Aug. 28th, 2019

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Raymond G Lautersack East White Plains, NY

Cameron was very attentive and covered all the areas that I brought to his attention. He did a very good job and was very polite and accommodating.

4 years ago

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Brenda El Cajon, CA

The service job was done but when the representative that I signed the contract, confirmed spraying of bees. When the technician came he said I had to call to get that scheduled.

4 years ago

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Helen Redmond, WA

The technician was prompt, courteous and professional. I had been noticing many spiders and think that has subsided since the treatment.

4 years ago

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Ivette Woodbridge, VA

Ron checked with me to be sure to address our concerns (ants). He was very personable and friendly. He also cleaned up lots of cobwebs.

4 years ago

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Sandy Lake Saint Louis, MO

First application from Aptive. Spider webs were everywhere. Bottom line, now there are none. Thanks to technician Ricky Soffen.

4 years ago

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Cindys Helotes, TX

Cody provided excellent service, taking time to go over my questions and was friendly/ helpful while performing the service

4 years ago Edited October 8, 2021

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Joel Ortiz Jr Greenwood, IN

Today Donnelle D B treated the inside and outside of my home for pest and answered all of my questions. I am a satisfied customer,thank you Donnelle

4 years ago

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Tim Saint Paul, MN

Raymond M was here today. He explained what he was going to do and asked for any special needs we had. Was polite and friendly. Worked quickly and moved on.

4 years ago

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Jeanne B. Bellevue, WA

He went above and beyond to come inside and treat the main areas that I've been seeing spiders. I now have peace of mind!

4 years ago

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john Wappingers Falls, NY

Wesly was very polite and professional also very informative on what he was going to do. He is definitely an asset to your company

4 years ago

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Dawn City of Saint Peters, MO

Great service Always prompt service and have seen no bugs or spiders inside the house since we’ve started using them

4 years ago

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Eileen Harrity Auburn, WA

Bob was our provider. He removed all the wasps nests from our eaves and we haven't noticed any ants or slugs since our treatment.

4 years ago

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Kim Mahopac, NY

The technician who performed the service was extremely polite and thorough! Very happy to have someone who asks questions.

4 years ago

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Kate S Reston, VA

Daniel C, our technician did an excellent job. He was prompt, friendly and efficient. We finally got our bushes web free and top deck treated.

4 years ago

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JJMartin Woodland, CA

Our neighborhood has experienced a wasp invasion. The technician quickly identified and knocked down the 3 wasp nests attached to our house.

4 years ago

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Donna Renton, WA

I emailed to cancel the appointment because I wouldn’t be home. They emailed to say the showed up, but I have no way of knowing if they did or what they did. My review is on why say email us if we need to cancel or reschedule if that doesn’t work. I still have ants in the kitchen from the last appointment, you stuff didn’t seem to even slow them down.

4 years ago

Reply from Aptive Environmental

Donna, we'd be happy to get you back on the schedule. Please reach out to the local branch.

Aug. 22nd, 2019

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MC Flores San Antonio, TX

Professional and friendly, totally understandable of my problems and took care of it with totally great customer service.

4 years ago

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Chris A Alexandria, VA

Technician was friendly and professional. Covered his shoes before entering the home, even though we didn't ask him to. Treatment was completed quickly.

4 years ago

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Victoria Deloney Wilson Rancho Cordova, CA

Very friendly and knowledgeable staff. Ask me questions and ensured that they serviced areas of immediate concern. thanks

4 years ago

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Clayton T Spring, TX

Brooks did an excellent job addressing the problem areas around our house. This was a follow up from poor service the week before and he did well to ensure that everything was treated correctly.

4 years ago

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Nicole Wiley Aurora, CO

Terrible! The sales guy Jordan talked a huge game! He made their services sound incredible and worth every penny!! Promised so many things, pest removal, nest removal and so much more! When “the kid” arrives to provide me with this “amazing” service...he just puts his little backpack of bug repellent on and sprays..he removed nothing, he set zero traps on my property. Now I’m getting the run around from him and the office. I’ve called to complain an a “young girl” promises a manager will call me...HA! This company is a SCAM!

4 years ago

Reply from Aptive Environmental

Nicole, we've responded to your message on our other social media outlets. Please reply there! Thanks!

Aug. 22nd, 2019

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Vicki Howell Township, NJ

Jordan S did an excellent job ! He was thorough and very attentive. He even found a spider my son saw crawling under the entertainment center. Thank you VG

4 years ago

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LinTim Vista, CA

I was disappointed with my service. The technician was very nice, but was only here for about 15 minutes. I still have a lot of spider webs all around my house and yard. When I signed up for the service, I was told they would be taken care of. They were not.

4 years ago

Reply from Aptive Environmental

Lin, please reach out to the local branch so we can set you up with a free reservice. Thanks!

Aug. 22nd, 2019

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Joyce Beeton Deer Park, TX

Shamika was very courteous and thorough.The company is there when they say they will be. The personnel at office are very polite and helpful.

4 years ago

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Rene gonzalez Friendswood, TX

My technician was excellent! I think he went above and beyond the call of duty. I had special needs for a problem with wasps. He listened to me and took care of my needs. Of all the technicians that have been out here, he is the best. I am very upset with Aptive consistently taking money out of mr bank account with no authorization. This has happened at least three times. That is theft!

4 years ago

Reply from Aptive Environmental

Rene, please reach out to the branch so we can add this to your account. Thanks.

Aug. 22nd, 2019

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Jennifer L Boudreau

Elizabeth M came out and did my first pest control treatment. She was nice, informative, and did a great job! So far, so good, I am happy!

4 years ago

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Bridget Becker Saint Paul, MN

The technician did all that she promised with little disruption to our day. Explained what she did and let us good notes.

4 years ago

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Kevin Poway, CA

I pointed out what I thought were problem areas. The technician, Jose, took care of those and others I was not aware of.

4 years ago

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Jim Coogan Monroe, WA

I have absolutely no complaints. The technician explained what he was doing, why he was doing it, and pointed out areas I could work on.

4 years ago

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Julia Sharp Renton, WA

He was awesome! So kind and personable. He came back during to my error of not having him spray in 2 places. I really appreciate him.

4 years ago

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yibin wang Berkeley Heights, NJ

I was engaged them when a sale person knocking my door in a weekend, and asked me to give a trial at a discount price $35. I repeatedly indicated I just to try once. However, the sale person put me in the contract and sent email that I did no realized I needed to call to cancel with 3 days. I call several times to cancel but their requested $200 cancellation fee. I was still fighting for getting out this trap!!!

4 years ago

Reply from Aptive Environmental

Yibin, please reach out to the local branch so that we can make sure that you are taken care of. Thanks!

Jul. 31st, 2019

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J McAreavy Kirkland, WA

Yesterday Aptive returned to the house to spray the lower level again. He was very courteous, and thorough. Great service

4 years ago

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Jennifer D. Houston, TX

The service lacks care. I’ve had 3 services and still have issues. Never had issues before with previous service. It’s disturbing that I’ve asked them to come back and re service twice 45 days in because the service professionals literally only sprayed the perimeter of the house and not the yard. So I have ants and bugs everywhere in the yard. The service/product is weak! Can’t wait to be out of contract to cancel.

4 years ago

Reply from Aptive Environmental

Jennifer, we'd be happy to send another one of our trucks back out to your house. Please reach out to the local branch and set up an appointment. Thanks!

Aug. 22nd, 2019

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Anita Archer Pearland, TX

Everyone is polite and professional. Those we spoke with thoroughly explained what they were doing or what they had done.

4 years ago

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Dave F Wheaton, IL

The technician from Aptive did a great job this morning. I regret I don’t recall her name (but our house number in Wheaton is 18).

4 years ago

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Robert Elk Grove, CA

Service was requested for wasp nest in front and back yard. Front completed but because side gate was locked technician left without completing the job or even requesting the side gate to get unlocked.

4 years ago

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Ana Ontiveros Sylmar, CA

Great service by technician! The sales representative was very informative and took the time to work with us with our budget.

4 years ago

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Rich W Monroe, WA

John was very nice and explain what he was going to do. Also answer my questions about the safety for our dogs and chickens.

4 years ago