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Rocket Lawyer

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8.2

Overall Score

LAST UPDATED: July 5th, 2024

Rocket Lawyer offers affordable online legal assistance. It has created more than three million legal documents, answered more than 30,000 legal questions, and incorporated more than 900,000 businesses. Rocket Lawyer provides both personal and business legal aid and offers a broad range of resources for each client.

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The Good

  • Premium Membership and Pricing
  • Free Trial
  • Personal and Business Options
  • Online User Experience
  • Customer Service
  • Legal Resources

Rocket Lawyer has several great features to its online legal services. Not only does it provide options for personal and business needs but it offers a free trial so that customers can try Rocket Lawyer's services before making a final decision. Rocket Lawyer also has several educational and informative resources. These features are broken down as follows:

Premium Membership and Pricing

The Rocket Lawyer cost for a Premium Membership is $39.99 a month. This membership gives clients access to legal documents, customer service, and general counsel to legal questions for free. Rocket Lawyer does not require a contract so that clients may cancel their service anytime.

This membership also gives customers huge discounts on Rocket Lawyer's On Call Attorneys and Registered Agent services.

People can purchase its services or documents a la carte. But most of these products cost more than the monthly subscription. When compared to the cost of legal representation and other legal fees, Rocket Lawyer saves business owners thousands of dollars.

Free Trial Offer

If you want to try Rocket Lawyer before committing to a membership, you can create your first legal forms for free or sign up for a free one-week trial. This trial gives anyone access to Rocket Lawyer's legal documents, lawyers, and resources.

Personal and Business Options

Rocket Lawyer provides online legal services for personal and business needs. Small business owners have used Rocket Lawyer to navigate the difficulties of starting a business without having to spend tons of extra money on legal advice. Others may use it for personal needs, such as legal aid with divorce or support with a workers' compensation settlement without paying thousands to hire an attorney.

These online service features can often be minimal, but Rocket Lawyer gives customers legal advice on a plethora of options.

Types of Business Law Help and Documents

  • Start an LLC, Non-Profit, C-Corp, or S-Corp with statewide legal services.
  • Make A Business Contract- Make Non-Disclosure Agreements, A Release of Liability, or Independent Contractor Agreements.
  • Rent a Property- Create Lease Agreements, Eviction Notices, or Rental Applications.
  • Protect Your Ideas- Create Trademarks and Patents.

Types of Personal Law Help and Documents

  • Plan your estate- Create Last Wills and Testaments, establish power of attorney, and create a living will for old age.
  • Get a divorce- Get assistance with Child Custody, Divorce Papers, or ask personal legal questions to an attorney.
  • Lending someone money- Make a Promissory Note, Demand for Money Owed, or create a Debt Settlement Agreement.
  • Buy or Sell a Home- Get the documents and forms for Intent to Purchase Real Estate, Real Estate Purchasing Agreements, and Quitclaim Deeds.

Online User Experience

Not only is Rocket Lawyer's website very easy to navigate, but clients also have access to an online portal from any device at any time. The online portal also offers secure cloud storage for legal documents. Its online legal forms and reports have been clear to read and sign for Rocket Lawyer's clients.

Customer Service

Clients receive free registered agent service for 12 months. These agents provide excellent customer support by answering questions and sharing legal insights. Agents also file incorporation papers on your behalf, as well as, help its clients receive the paperwork needed for their legal matters. Rocket Lawyer reviews have been positive because of these features. Rocket Lawyers' customer service is incredibly useful for understanding contracts, the law, and complex legal forms.

Legal Resources

Rocket Lawyer's website has a very informative blog, attorney directory, legal articles, and a legal dictionary for anyone to access and reference.

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The Bad

  • File Your Own Documents
  • Lack of Attorney Information

Rocket Lawyer offers a wide range of valuable services to its customer base. However, there are a few drawbacks to its services.

File Your Own Documents

Clients have to file legal documents on their own. Rocket Lawyer does not submit the reports to an appropriate government agency, this will need to be done by the client. Although this company makes you file these forms yourself, it does give step-by-step instructions to help its clients fill out these forms.

Lack of Attorney Information

Rocket Lawyer does not give any information about how the attorneys and other legal staff in its network are screened. There is also no written standard on the website on how thorough the Rocket Lawyer team will review your documents for accuracy.

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The Bottom Line

Rocket Lawyer can offer general counsel, help with contracts, starting a business, as well as offers many other features, all without going to a law firm and paying the law firm steep pricing.

Of course, if your legal needs are a bit complicated, meaning you have a tricky legal issue, or you want to be able to gauge the quality of legal counsel, you may want to upgrade your Rocket Lawyer plan. We recommend looking into its service of On Call Attorneys or contacting a local law firm.

Rocket Lawyers premium membership makes all of its features and pricing cheap and will help individuals with almost all of their legal problems. This membership gives customers access to legal forms, and general legal advice at any time, which can help small business owners get started.

If you are looking for a reliable and trustworthy service, Rocket Lawyer has shown that it is one of the best online legal services.

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Star Rating

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4.9

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412 Reviews

Review Breakdown

5 grade

89%

4 grade

6%

3 grade

2%

2 grade

0%

1 grade

2%

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Lyle Espenscheid

The form I ordered on line was perfect. The customer service representative I dealt with was very helpful, knowledgeable and professional. She deserves a raise !!!! if I ever need help again, I will turn to Rocket Lawyer.

2 weeks ago

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Baali Sanchez

I called regarding a cancelation issue, I spoke to Alyssa who was kind and carefully guided me through refund process. She also offered a way for my business to stay in a more cost effective monthly tier and we will absolutely consider this due to her professionalism and customer advocacy. She made me feel valued even though I was canceling and that is what true customer obsession is about. I do hope leadership or management sees this as this individual is stellar.

1 month ago

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Dave Everton Bloomington, IN

I signed up for a free trial membership in order to access a Will and Last Testament document template. After doing so, I saw lots of products and services I didn't need and chose to cancel the account in order to avoid paying a monthly fee for things I don't need. I do appreciate the free template and your company will be at the top of my list if I need to consider an online service of such in the future. Nayomi was pleasant, kind, and wonderful to deal with when I phoned in to cancel my membership. If only every phone support/customer service person was that great!!!

5 months ago

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Michelle Floriano Pulaski, WI

Alyssa is amazing and honestly the best customer service person I have ever spoken to. very upbeat, compassionate and caring. She provided a detailed explanation of how everything works and the process. She is extremely knowledgeable and someone did a great job training her. Rocket Lawyer is a great service and if I need something down the road I will reach out again. Thank you so much for the great customer service!

5 months ago

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Za El Falls Church, VA

I love this service. It has helped me a lot to draft and get formal signatures. I don't need Adobe for formal signing-in anymore. Adobe lost my formal document when I stopped the membership. I have been able to keep all my documents here which is a great help. Additionally, I have been able to find any templates that I need on this site. I have used this service for many different types of agreements, contracts, and more. Also, I could get advice if I had doubts about any legal statements in the documents. The on Help has been very helpful. I had Kristina to help me on my last request,

5 months ago

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thomson wei Los Altos, CA

I started with a trial of drafting a rental lease agreement for my mom’s condo unit in California. It was nicely put together through the Rocket Lawyer web site. It was 100% self driven process , job completed in less than 30 minutes. Awesome!

4 months ago

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Ashley Doyle Guyton, GA

Raabi'a was great! She was well spoken and easy to communicate with. She understood my problem and solved it quickly. I also love using Rocket Lawyer for all of my legal documents for my company. Thank you Raabi’a and Rocket Lawyer!

4 months ago

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Korey Pruden Port Neches, TX

Rocket lawyer worked great for what needed in terms of legal documents. But was not impressed with not have full control of my account on the app or website. I had to call and cancel.. Raabi’a made that process quick and easy for me.

4 months ago

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Roger Goff Naples, FL

Your available documents are great! I'm sure I will use the service again in the future, should I have need for legal documents. JoJo was terrific, very pleasant, and made certain my questions were answered and confirmed to be correct! One of the most pleasant representatives I have ever worked with online---and ther ehave been many!

5 months ago

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Simple Science Minneapolis, MN

I liked the easy of use. In particular, the customer service was outstanding. Raabi'a was helpful, courteous, fast, and professional. No transferring, no fuss. A refreshing phone experience that is very rare today.

5 months ago

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Krishna A Amsterdam, NH

Talked to Christina. She was awesome and it was very easy communicate the problem with her. She did understand my concern and did the needful Immediately. I'm very happy about the customer service

5 months ago

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MOLLY Chetty

I like how easy it was to sign up, for the easy, no fuss way to cancel. The customer service agent was helpful, and took care of me instantly with no questions. Great customer service

5 months ago

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Sara Molden Thornton, CO

The documents were really clear (unlike some of the other similar online forms I found.) Customer service was unbelievable great in helping to anwer any questions. I would use them again whenever needed.

5 months ago

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masooma rafique

I wanted to just take a free trial but forgot to unsubscribe after 7day and got charged however Rocket Lawyer was kind enough to cooperate to resolve my issue . I am grateful to Kristina for helping me out .

5 months ago

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Debra Brown Lithonia, GA

The customer service representative I spoke with , Kim, was so calming and patient that she calmed me down and handled my concerns promptly and effectively. She is an asset to the company!

5 months ago

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jackmccallin Elizabethtown, PA

What did I like?…I cannot imagine that I would have been treated with the quality of customer service and expertise that Sabrina provided for me. Our conversation was pleasant while attempting to rectify a business name change. That procedure was accomplished with the professional guidance provided by Sabrina. Sabrina is a very valuable asset for Rocket Lawyer.

10 months ago

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Catherine C Cleburne, TX

Divorce is never a fun subject. After crying over the whole situation and frustration with my computer, editing, filing issues, etc...... I was lucky enough to get Tori. She fixed my problem and took a few minutes to talk and get me to smile through a broken heart. I've spent most of my adult life in management, so while I understand that time is money, that bright, compassionate young lady assured that everyone I speak with will hear about not only how easy and efficient your services are, but without a doubt the best customer service I have experienced.

10 months ago

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Diane Omori Inglewood, CA

I am completely blown away about both of your phone agents that helped me on May 1, 2023 and May 12, 2023. Tierra helped me so much by listening and informing me of everything I needed to know. She went above and beyond in assisting me with my phone inquirery. I can't say enough great things about her. She was so kind and seemed to really care. Then there is Ty, he was also great and listened to me requests with kindness as well Both of these phone agents made the dreaded legal paperwork calls to Rocket Lawyer so much easier than I anticipated. I am going to recommend your company to any of my friends that as fore your type of business and I will use you again if I ever have the need because of your phone agents. !00% five star rating for both Ty and Tierra! Great job and I hope you hold on to them!

1 year ago

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K.C. Jones Denver, CO

I had used Rocket Lawyer many moons ago to download a document I needed. Once I grabbed the document, I didn’t see it as being something I would really ever use. So I cancelled my subscription. I thought anyway. I’m seriously forgetful and I might have not completed some steps I needed to do. This morning; I was looking at one of my credit accounts and had seen a $1.00 charge from Rocket Lawyer. I looked at my history, and I had been paying every month for quite some time. So I called and spoke with Caitlyn, who was great! Very friendly, very knowledgeable, and quick to resolve my issue! One of the best customer service experiences I have ever had!

1 year ago

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Gautham Narayanan

Honestly the best customer care support I’ve ever received in my 8 year experience as a student and entrepreneur. Customer service representative was very patient and sweet, took time to understand my name, patiently reviewed my concern and explained why it’s s taking time on their end. Most importantly complimented me for being patient which was unexpected. At any circumstances when I raise my initial round for my startup, I’d consider rocket lawyer. The trial product saved my cost a lot and the customer care was very appreciative and connected. Representative ended with a positive stating good karma. It was touching for me. I really liked the management for recruiting that person. Just fantabulous!!!

1 year ago Edited March 2, 2023

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kp Trussville, AL

Jacob is awesome! I was really upset about Rocket Lawyer emailing my printer and causing a printer jam. Jacob was able to calm me down with his smooth voice and professionalism. I'm eating a beefy 5 layer burrito from Taco Bell so that probably helped too because I was hangry. I I fixed the paper jam and Jacob unsubscribed my printer email from the spam which was caused by my narcissistic abusive adoptive father trying to get a power of attorney over me by using Rocket Lawyer. I changed my printer email. We had a good laugh and Jacob and I bonded. Thanks Rocket Lawyer for this wonderful experience and opportunity I would have never had had otherwise since I don't use Rocket Lawyer for anything really. Shout out to Taco bell for being so tasty. Much love, -KP

2 years ago

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Shalom La Ferney Farmington, MO

I am truly thankful for God blessing me with you, Rocket Lawyer, being available for use by me (and anyone else) to get my divorce papers, not only completed to the fullest extent necessary, but completed with all the legal wording and setup of the pages, without leaving anything out. I trust that because of the formatting being legally correct, and I believe I didn't leave anything out of the papers at this point, that should my soon-to-be ex-husband agree with everything in our divorce papers and sign them, I will hopefully have my divorce granted shortly by the judge and be free of the living nightmare I have suffered with for a little over 3 years now. I thank God and you, Rocket Lawyer, for all of your help in this matter.

3 years ago

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Mark Nelson Rancho Santa Margarita, CA

I did not intend to sign up for the subscription and was charged $39.99 on my company credit card for over two years ($1,000+). The charge was small enough that it flew under my approval radar and ran on until it was noticed almost by accident. These types of subscription scams are not uncommon and we clearly missed this one. I consider these deceptive trade practices and I anticipate that your company and others with similar business practices will likely end up on the wrong end of a class action suit. Your Customer Service agent Kristina was the only positive experience that I have had with your organization and managed to get me a very small refund...I think she did as much as she could within her delegated authority to address my issue, which I appreciate....I give her high marks and I give your company the lowest marks possible due to your deceptive practices.

5 months ago

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Letycia Herrera Dinuba, CA

Thank you for this great website you have, very informative. I appreciate the friendly and supportive customer service rep. Nayomi. She was very helpful to my needs.

5 months ago

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Andy Bull Clute, TX

I needed a last minute NDA for customers coming to town tomorrow. I was able to create this before our morning meetings tomorrow. I did have issues logging in and ended up on the phone with Kim for about 40 minutes.

5 months ago

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Lorena Korbel Las Vegas, NV

Ease of program. I liked that it was a free trial offer. It was also easy to cancel before being billed once I realized that I needed to use the forms my lender provided.

5 months ago

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Charmaine Jay Hanford, CA

I made a mistake and the respresentative still helped me clear it up and reversed the charge. Then she explained more about Rocket Lawyers services and I went with the $1 a month service so I can look through a prepare any documents out family needs.

10 months ago

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Bryanna Reyes Spring Hill, FL

Kristina was amazing to speak to! Very kind, helpful, and made resolving my question super easy. I was genuinely pleased with how simple and low-hassle our conversation was. I would recommend Rocket Lawyer to anyone needing their services simply because of how enjoyable this interaction was. Thank you!

10 months ago

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Paula Steger Valley Center, CA

If I could give Linda 6 stars here, I would. She answered my question quickly and efficiently, offering me the perfect solution to my issue. She was careful to explain everything and made sure I had received emails confirming our discussion. Furthermore, she did all of this in a very personable way - definitely not reading from a script, but interacting with me as a valued client.

1 year ago

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Kylie Orr Columbus, OH

The customer service was outstanding, and the information was exactly what I was looking for. I was so pleased with the service I received from Brittney D. She went above and beyond to answer all the questions i had about the company. I was very impressed with how kind, professional and informative she was. She was also very patient with me as i kept asking more and more questions!

1 year ago

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Lisa Coleman

I misunderstood a promotion that Rocket Lawyer was having and it resulted in a charge to my credit card that was unexpected. I called and Brittany D. was sooooo helpful. She sympathized with me and was attentive to me as I explained the situation. She helped me with my account and helped me figure out what would be the best solution for me in the future. I'm very happy with the outcome and I look forward to using rocket lawyer in the future. Thank you so much Brittany D. for giving me a pleasant experience and for all your help!!

1 year ago

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Evon San Antonio, TX

Kevin from your Support team was fantastic in resolving a very frustrating problem with my membership. He is extremely personable and a great listener. He explained your membership options, asked me some clarifying questions and fit me into the right membership. I clearly understood my ability to transfer back to premium when/if needed. I am very pleased with the exceptional service Kevin provided.

2 years ago

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Ann Horst San Antonio, TX

I loved being able to create an agreement using their interactive template. Super easy. Then it sent the document to the party I wanted to have sign it and edit it. Then, I messed up and didn't cancel the free subscription in time because my website designer got COVID and kept asking for more time. So I called their CS liine and they helped me with two great options to choose from. I sincerely appreciate what they do and love their kindness and for saying "we are just her to help". Thank you for that!

2 years ago

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Joseph Scarpulla Stafford, VA

I had to print a document for a power of attorney and the trail was just enough time to perform this action. But since I forgot to cancel the trial I was charged $40. At the same time the gentleman by the name of Kevin P on the customer service side helped fix the problem and I couldn’t be happier. Thank all of you at the RocketLawyer team so much!

2 years ago

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Elizabeth Tetrault Fort Collins, CO

I used rocket lawyer's free 7 day trial to create nonprofit corporate bylaws. It was really easy, asked all the relevant questions in the interview and created a very complete and thorough document. They were willing to cancel my subscription without a hassle, as I am not ready to commit to a paid subscription right now, but will definitely consider doing so after our nonprofit is formed.

2 years ago

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Priyesh Doshi Queens, NY

This is the reference standard for customer service. You get to speak with an actual person promptly who is also very courteous and professional. He promptly resolved y issue. I requested for a refund and it was issued immediately without any questions. Also, their software is very easy to use and enabled us to generate the required legal document immediately. An outside legal firm would have charged us hundreds of dollars for it. Highly recommend Rocket Lawyer for anyone wishing to get legal documents.

2 years ago

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Jared Backus Virginia Beach, VA

Service was great. Very user friendly and great detailed documents. I canceled my subscription prior from the trial, but still got billed. Contacted by chat which was professional and amazing. I advised about the issue. Justina did not hesitate to correct it. Was less the. 5 minutes. She did a wonderful job offering me the 1 plan, but at this time I wouldn’t need it. Very impressed and will use product in the future. Thank you Justina.

2 years ago

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David Singer White Hall, AR

As a process server and licensed private investigator I was very pleased with the ease of use to create documents. Individually I have personal business to conduct and think the access to other forms is a huge plus. Text chat with customer service was amazingly smooth, simple, and the young lady was very professional and prompt in her replies and I truly felt I was receiving personal attention.

2 years ago

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Chris Kautzman Clovis, CA

Rocket lawyer is a great way to do legal forms without hiring a lawyer on simple things in life like someone who owes you money, it has the papers and walks you thru the fill in part to make you look like a pro. I was very happy with my paper work, but I did not need to use them yet, but when the need arises in the future I will be back . I would recommend!

3 years ago

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Jody Cox Norfolk, VA

It was very easy to create the corporate by laws for my company. I needed them for the PPP loan I got from the government. I had never had any nor the need for any. I canceled my account because I don't really need any of your services any more. Also $39.99 per month is an extravagant amount to basically keep you on retainer. I would have been happy to pay $5 or $10 for the service I used. Maybe you should start charging a la carte for your services.

4 years ago

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Jeff Crowe Crozet, VA

Well first of all I cannot believe that Florida doesn't have a law on evicting squatters or a bum from your residence you have to go through the court system instead of calling a police officer and have them evicted. My experience with Rocket Lawyer was very user friendly and when I called to cancel my subscription they were very nice about it and didn't pressure me to keep using their web site.

4 years ago

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Bruce Hainesport, NJ

I used Rocket Lawyer for a one time Confidentiality Agreement. At this time I do not need to continue the service, but as I progress, I see the benefit of maintaining the service for future business documents I will be needing on a regular basis. Signing up for the service was quick and easy, discontinuing the service was the same. The staff for cancelling were easy to access through you phone system, and the person I spoke to was polite, helpful, cheerful, and professional. Thank you Rocket Lawyer!

4 years ago

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Stephen Norman Seattle, WA

Deceptive "free trial." Charged my $39.99 for five months without any confirmation that a free trial had ended or that I've made payments. My attempts to reach out to customer support were unsuccessful. Voicemails to no one. Emails with no response. Finally one email response offered a "courtesy" of refunding one month's bill. This was unacceptable as I had not used any of the services. Finally i was able to connect with a customer service rep on the phone who was very understanding and kind and fixed my issue, refunding me the full amount.

5 months ago

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Roxie Haynes Chattanooga, TN

Easy to find and use docs. Wasn't sure how to word an employment rejection letter for candidates we chose not to hire. Thanks!

5 months ago

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Juliana Ferrie Maynard, MA

Wonderful service, easy to use. Customes service is a delight and very efficient. I would use this service again for sure.

5 months ago

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Jocelyn Gates

Customer Service was amazing. I called to cancel because there was a setting I was not able to find and the rep was so great with fixing everything!

5 months ago

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IT's〆CHOHANツ Brooklyn, NY

Best guided by Jamie and her friend will highly recommend to use Rocket lawyer as they immediately sort out problems. Thank you once again.

5 months ago

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Idalia Popovic Brownsville, TX

I’ve never had a problem with Rocket Lawyer. They are very prompt and compassionate. I will highly recommend to my friends and family.

5 months ago

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Susan Conder Barcena Albuquerque, NM

I really liked the ease of use,, the forms were very easy to fill out on the website. I was able to complete my document in less than 15 minutes.

5 months ago

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MH Pasadena, CA

This is one of the best site - convenient and they really have lawyers because I have a question in one of the docs I made and the lawyer answered within few minutes ! Justina is very professional, reliable and friendly!

10 months ago