Name: Rocket Lawyer
Rating: 4.8

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Jeff Crowe Crozet, VA

Well first of all I cannot believe that Florida doesn't have a law on evicting squatters or a bum from your residence you have to go through the court system instead of calling a police officer and have them evicted. My experience with Rocket Lawyer was very user friendly and when I called to cancel my subscription they were very nice about it and didn't pressure me to keep using their web site.

4 years ago

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Bruce Hainesport, NJ

I used Rocket Lawyer for a one time Confidentiality Agreement. At this time I do not need to continue the service, but as I progress, I see the benefit of maintaining the service for future business documents I will be needing on a regular basis. Signing up for the service was quick and easy, discontinuing the service was the same. The staff for cancelling were easy to access through you phone system, and the person I spoke to was polite, helpful, cheerful, and professional. Thank you Rocket Lawyer!

4 years ago

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Audrey Ruth Bareham

Grace was super helpful and knowledgeable. It's always nice to talk to someone nice :-)

2 months ago

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Suzette Cohn

Too often it is difficult to cancel service. It was easy to cancel and very friendly experience.

2 months ago

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Jackie

I much appreciated the help in creating a simple Will! Excellent customer service!

2 months ago

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Mark Nelson Rancho Santa Margarita, CA

I did not intend to sign up for the subscription and was charged $39.99 on my company credit card for over two years ($1,000+). The charge was small enough that it flew under my approval radar and ran on until it was noticed almost by accident. These types of subscription scams are not uncommon and we clearly missed this one. I consider these deceptive trade practices and I anticipate that your company and others with similar business practices will likely end up on the wrong end of a class action suit. Your Customer Service agent Kristina was the only positive experience that I have had with your organization and managed to get me a very small refund...I think she did as much as she could within her delegated authority to address my issue, which I appreciate....I give her high marks and I give your company the lowest marks possible due to your deceptive practices.

8 months ago

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Letycia Herrera Dinuba, CA

Thank you for this great website you have, very informative. I appreciate the friendly and supportive customer service rep. Nayomi. She was very helpful to my needs.

8 months ago

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masooma rafique

I wanted to just take a free trial but forgot to unsubscribe after 7day and got charged however Rocket Lawyer was kind enough to cooperate to resolve my issue . I am grateful to Kristina for helping me out .

8 months ago

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Debra Brown Lithonia, GA

The customer service representative I spoke with , Kim, was so calming and patient that she calmed me down and handled my concerns promptly and effectively. She is an asset to the company!

9 months ago

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Charmaine Jay Hanford, CA

I made a mistake and the respresentative still helped me clear it up and reversed the charge. Then she explained more about Rocket Lawyers services and I went with the $1 a month service so I can look through a prepare any documents out family needs.

1 year ago

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Bryanna Reyes Spring Hill, FL

Kristina was amazing to speak to! Very kind, helpful, and made resolving my question super easy. I was genuinely pleased with how simple and low-hassle our conversation was. I would recommend Rocket Lawyer to anyone needing their services simply because of how enjoyable this interaction was. Thank you!

1 year ago

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Anne Millians-Roche Clermont, FL

I have always been pleased with this service and their customer service! It is an excellent tool to use instead of having to visit an attorney for smaller issues. Tonight, I had a question and was connected to a chat immediately. Andrew assisted with my questions in a very professional manner.

1 year ago

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Kendra Davis-Roberts Philadelphia, PA

Easy to use documents that make the process simple! Rocket Lawyer takes the confusion out of document creation by providing a comprehensive service that has customizable templates and organizes and stores important documents in an easy to access system. Andrew was very helpful in the chat feature as well.

1 year ago

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Lisa James San Diego, CA

Jacob was great! He was friendly, professional, and patient and was able to help me resolve my issue. It's always refreshing to get an upbeat customer service rep, and he definitely made my customer service experience better than most I've had in the past!

1 year ago

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Shaun Snyder Cresson, PA

Great experience. I was constantly kept up to date with the status of my LLC and it took very little hassle. Rocket Lawyer took care of everything and was a lot cheaper than hiring a law firm to handle the paperwork and quicker. More than happy to use Rocket Lawyer again if the need arises.

1 year ago

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Tom Conway Ramona, CA

The speed to connect, the charm and knowledge of dealing with an AMERICAN that had a strong knowledge of product and process. She was very polite and efficient on explaining the options and informing me on future ways to be a customer in a manner where I didn't;t feel burdened by being upsold.

1 year ago

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Kim Weisenberger Dayton, OH

I inadvertently requested this subscription and it impacts my answers as I did not use the service. JoJo was the representative that I spoke to on the phone today was very approachable and helpful and amazing, and this was not expected since I was cancelling the service!

1 year ago

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Jamie Rogers Atlanta, GA

I couldn't have been happier with the wonderful service today! Spring went above and beyond to take care of what I needed, and did so with such a great attitude. She was quick, friendly and professional... definitely an unexpected yet pleasant surprise to the typical "not so friendly" reps at other places. Thank you Spring, you're awesome!

1 year ago

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Becky Arreaga Austin, TX

The company overall does exactly what it claims, provides easy to use legal contracts and forms. The customer service has been outstanding! Always helpful and very willing to help. Today, my service representative Maddie went above and beyond to help me resolve my billing issue.

1 year ago

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SFH Marketing Inc.

Vanessa assisted me. I found her a pleasure talk to. She was very helpful and went above and beyond in helping me to find the solution to my problem. She pointed me to the website I needed to go to and went through everything with me step-by-step. I am very pleased with the help she provided me.

1 year ago

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Angie Hoffman Mount Prospect, IL

Very happy person to speak with. Explained everything quickly and professionally. Solved my problem. Painless and great experience. I dread calling customer service for any company lately as it is always horrible. Good customer support is one in a million these days and Christina was the one. Thank you.

1 year ago

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Mahatiarah San Francisco, CA

I love A professional with A Good Spirit and a honest approach in consumer development. I was given a pure approach for a service I can utilize to fit my needs right now and a fix it for the problem I had was given to me that I am satisfied with. Thanks So Much

1 year ago

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Eric Witt Prague, 10

There was a misunderstanding regarding the payment and Karen was very helpful to get me a reimbursement. She explained where the misunderstanding was and was very professional and let me know ahead of time when I would be getting it.

1 year ago

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Michael Majerek Elkhart, IN

Great company, I used to use them all the time in my business, but now that I am retired, maybe twice a year, and they still always come through. But when I was in business, most of my legal forms came from Rocket lawyer. I had 4 businesses.

2 years ago

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diamond Traylor Seattle, WA

I was having trouble filling out my bylaws for my non-profit and Kevin was so helpful. He assisted me by walking me through the questions, which I thought was amazing! We worked out, even though we were forced to put it on pause, until Monday and I get a chance to get over things with Brian.

2 years ago

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David Jennings Fredericksburg, VA

Nice services and customer service at a low price for those of us who do not need the services of legal advice. The customer representatives have explained your services well and helped me pick the right plan for me. Thanks!

2 years ago

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SDM Smyrna, TN

I called with a billing issue & Kevin P was helpful, professional & resolved the situation quickly. He also provided great information about other services that may be helpful to me. He came across as helpful & knowledgeable without being too pushy.

2 years ago

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Monica Vinson Columbus, TX

Mrs R was a tremendous help. I couldn't have completed my document with out her. I was getting so upset before I called and wanted to throw the laptop across the room. But she gave me easy instructions on how to edit, complete and print my document. She is a life saver....

3 years ago

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DR Ronnie Moore Annapolis, MD

Mr. Kevin was very professional and most of all very helpful in providing the best service moving forward. I thank him for resolving my issue with no hesitation. Rocket lawyer will always be my go to service. Thank you very much Mr. Kevin.

3 years ago

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Brittney Mac Gregor Louisville, KY

I used Rocket Lawyer to draw up divorce papers when I was going through a divorce. This in the long run ended up saving me quite a bit of money. The legal papers based on your state are mostly legit. I did have to hire an attorney to be on the safeside, but saved big time by having just having him look over the divorce agreement that I drew up on Rocket Lawyer and making any necessary amendments. Because of that and because my ex and I were in agreeance with our terms, our divorce was speedy and reasonable priced. I will certainly be using Rocket Lawyer in the future for my contract needs.

3 years ago

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Kim Zuniga Las Vegas, NV

Kevin was able to help me with my membership and was very pleasant. It was really nice to talk to such a happy and pleasant person to close out my very busy workday. Kevin is truly an asset to your company. Thanks again Kevin! ~Kim Z.

3 years ago

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B scott walrond Greensboro, NC

I got the forms that I needed and they were certainly more than satisfactory. When I cancelled my subscription, I dreaded the process. Kevin P was very helpful and what a relief to hear a kind person on the other end of the phone. You certainly have a good person on your staff. You are lucky to have his as a representative of your company!!

3 years ago

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Ted Baltimore, MD

The person that took my call was very good at explaining what Rocket Lawyer was all about. I have never paid for such a service but it was explained very well. I was not aware of a service that did what you do. I need a little time to closely review the entire website but I will do that as soon as I can. I have a small business in which I may need to build a form. I plan to be on your site soon to view what else is possible and to determine if the price is right for me and my service (Charter bus service).

3 years ago

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Bianka Guerra Houston, TX

Wide variety of documents and very easy to use. I signed up for the free trial but didn’t end up needing the document after all. I called and requested a refund and was offered to downgrade to the $1 per month membership. The representative was very nice and resolved my issue quickly. Got my refund and decided to give the $1 membership a try.

3 years ago

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Wayne Wilson Tampa, FL

This is a great service. I was able to develop the exact document that I needed with clear direction from the app for each thing that had to be accomplished. They honored my free 7 day service with NO hassle and their chat service was prompt and clearly defined. Thanks!

3 years ago

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Anthony Anderson Plainfield, IL

Randy M. was EXTREMLY helpful with all of my questions and pointed me in the right direction so even though I had to cancel I will start a membership with Rocket Lawyer in the future because of Randy's AWESOME customer service and knowledge about who to talk to regarding the starting of our rental car business. Thanks again Randy!

3 years ago

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Angelique Peters Michigan City, IN

Very easy to use and navigate your way around the site. Forms are easy to complete, print, email, etc. The customer service is fantastic as well. Everyone I have spoken with are nice, friendly, and eager to help. You don't see that much nowadays, so it's nice and refreshing when you do.

3 years ago

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warren rasgo Buckeye, AZ

Their loan agreement document was easy to create. They allowed me to opt of their trial period without any hassles. The representative was very knowledgeable and shared a great offer choice which I may follow up and use Rocket Lawyer in the future.

3 years ago

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Mary Zaudtke Saint Paul, MN

I appreciated that I was able to have help creating my operating document for LLC. In a world where everything is expensive I appreciated it was free. I was grateful that when I cancelled my free trial that the agent happy to help me and offered me other options but was not pushy. Thanks!

3 years ago

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Carol Oswalt Winter Haven, FL

Victoria in Tech Services was professional, helpful, considerate and a GREAT ASSET to your company. She should get a raise. Just go back and listen to our conversation. She addressed every need, allowed me to take my time downloading some documents, and knew exactly what I was talking about regarding my "issues."

3 years ago

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Orlando Soto Odessa, MO

There are many web base pages that claimed to help the customer 100%, I found out that is not the case. However when I came across Rocket Lawyer I felt really good plus I was able to ask questions and and get the proper answer and get my documents in the right way. Thank you for the job well done.

3 years ago

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Bob K Vancouver, WA

I just needed the one document. Printed & filled it out. On presentation to the proper institution it effected the desired result immediately! My "live", local lawyer still has not responded to the very same issue. You saved the day for me!

4 years ago

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Joe Milton, MA

I was selling a motorcycle and needed a bill of sale so i found rocket lawyer and found a bill of sale pdf I signed up for the free trial period and the sale was completed and everything worked out well. I called back and downgraded and canceled my free subscription which was done effortlessly thank you again Rocket Lawyer

4 years ago

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Lisa Benson, AZ

I really liked that they had templates for basically everything you could ask for. I obtained a template for a Letter of Agreement and was so grateful for how easy it was to use and complete. Everything is already there just add what you need to add and done. To easy. If the need arises I will be using Rocket Lawyer in the future.

4 years ago

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Linda Thomas Chicago, IL

The entire process of finding the legal document you NEED, understanding the legal terminology and filling it out to completion without an actual attorney makes this company OUTSTANDING in every way for ALL OF THE LAY PEOPLE in the world! Thank you! Thank you! Thank you!

4 years ago

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John W Aiple O'Fallon, IL

I don't need much in legal documents but when I do Rocket Lawyer has been there. I would be more than happy to pay but my limited usage doesn't make sense to pay annual fees. Maybe a per document fee or a lesser annual fees with a set number of docs per year. But I do like the documents and the ease of use.

4 years ago

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Jake Yasgur Malvern, PA

I would have like a page to add individual issues which I did an an addendum so it is a very minor recommendation. The process was easy and I am very happy to not need the old way of getting a blank at the store any more. PS: I stink with technology and use an I Pad and it went well for me. Thank you Rocket Lawyer

4 years ago

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Martha Miami, FL

Rocket Lawyer makes it so easy to create documents. I needed a document in a hurry and Rocket Lawyer was able to make that happen! I would recommend Rocket Lawyer to everyone. As a matter of fact I already have a friend who will be using you.! Thank you for your service

4 years ago

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Sales Trique

Easy to navigate and helpful support behind the scenes if needed.

2 months ago

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Michele Herrmann

I liked that my concern was taken care of right away with no struggle.

2 months ago