Name: Rocket Lawyer
Rating: 4.8

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cotton hobbs Colorado Springs, CO

I spoke with Lauren about my subscription. She was extremely polite and helped choose a plan that works best for me. She was very knowledgeable and described each level in detail so I could make an informed decision. I have dealt with many customer service reps at many companies and rarely received the attention and patience Lauren provided. Thank You for your help. Cotton Hobbs

1 year ago

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Stephen Norman Seattle, WA

Deceptive "free trial." Charged my $39.99 for five months without any confirmation that a free trial had ended or that I've made payments. My attempts to reach out to customer support were unsuccessful. Voicemails to no one. Emails with no response. Finally one email response offered a "courtesy" of refunding one month's bill. This was unacceptable as I had not used any of the services. Finally i was able to connect with a customer service rep on the phone who was very understanding and kind and fixed my issue, refunding me the full amount.

8 months ago

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Roxie Haynes Chattanooga, TN

Easy to find and use docs. Wasn't sure how to word an employment rejection letter for candidates we chose not to hire. Thanks!

8 months ago

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Juliana Ferrie Maynard, MA

Wonderful service, easy to use. Customes service is a delight and very efficient. I would use this service again for sure.

8 months ago

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Andy Bull Clute, TX

I needed a last minute NDA for customers coming to town tomorrow. I was able to create this before our morning meetings tomorrow. I did have issues logging in and ended up on the phone with Kim for about 40 minutes.

8 months ago

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Lorena Korbel Las Vegas, NV

Ease of program. I liked that it was a free trial offer. It was also easy to cancel before being billed once I realized that I needed to use the forms my lender provided.

9 months ago

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MH Pasadena, CA

This is one of the best site - convenient and they really have lawyers because I have a question in one of the docs I made and the lawyer answered within few minutes ! Justina is very professional, reliable and friendly!

1 year ago

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Dr. E. Kearney Paradise, CA

OUTSTANDING ASSISTANCE PROVIDED by Ellis who was knowledgeable, pleasant, and a good representative of your company's staff and dedication. Contratulations on having such a skilled and pleasant individual on your staff.

1 year ago

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David Fenigstein Washington, DC

Rocket Lawyer had a great simple questionnaire to help create a free lease agreement. Due to this being my only need, I canceled my trial before I was charged and Andrew made it quick and easy

1 year ago

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Andrea Gibson Destin, FL

My first call everyone was very helpful and got me set up and connected right away. So far the experience is five stars. I look forward to doing business with Rocket Lawyer

1 year ago

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Eric Morant Baldwin Park, CA

I never used your service, or where it even came from. I would like to recoup all the money I lost, but I noticed this months ago and didn’t get around to canceling it. But I am now. Kristina was great tho.

1 year ago

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Joseph R. Sellers Sykesville, MD

I think it's a great App, and very worth the time/price. It was easy to get it Notorized. the person handling my request offered a great deal for the future, and I hope to contact Rocket Lawyer for future needs.

1 year ago

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Toni Pompa Pompano Beach, FL

Randy was very knowledgeable, patient and efficient. He makes the caller feel comfortable and relaxed while resolving the issue. I hope every employee of Rocket Lawyer follows the same template. He was amazing!

1 year ago

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Tiffani Hudson Alpharetta, GA

I chatted with Justina, told her my requests and she assisted me instantly! She advised me of my options and sent me an email that clarified our discussion. Great attitude and very professional!

1 year ago

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Lynne McCarron

Lauren was very clear and concise on the directions that were needed for me to successfully complete and utilize an agreement that I needed in a very short time period. Nice work Lauren!

1 year ago

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Brett Racheter Columbus, OH

Tucker absolutely helped me out 110% and spoke with understanding and took the time to go slow so I understood everything he had to offer me to fix my account issue with Rocket Lawyer.

1 year ago

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Jaime Isaiah Achilles Hernandez Houston, TX

Sabrina is the epitome of great customer support. She was patient and her communication skills are elite level. This was the best customer support experience I have ever had, jo exaggeration.

1 year ago

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Company Paperwork Mesa, AZ

I really l iked how there are file on line to hlp support all the unknowns in life. I will be looking into more of the files as soon as the new year is here. thank you Deana

2 years ago

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Danny Beamer Esmont, VA

Marcos was very helpful and extremely patient with me. He took time to explain options to me and how I could benefit from the services being offered. He was very nice and courteous on the phone.

2 years ago

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rosemary ingram Red Oak, TX

McKenize was very helpful and knowledgeable of what I needed spoke very clearly had a friendly personality, continue the good work. She was quick and to the point of what I needed.

2 years ago

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Pris Cantu Euless, TX

I spoke To Jacob today and he was straight to the point addressed my issue in about 1 minute! He was great! Thanks for hiring such an amazing person! I wish all operators were a good as he is

2 years ago

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Sylvia Ashford Detroit, MI

I was going to cancel my subscription but your agent offered me a more affordable way I could still use your documents with over 150 options I’m happy to say I took advantage

3 years ago

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CARRIE CRUDUP Sonoma, CA

The customer service agent who handled my call was The Best. He was professional, helpful, cheerful and thorough. He really cared about helping me...not something you come across very often over the phone.

3 years ago

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Tc N Tory Collins Denver, CO

This service provided exactly what I needed… When I did run into a billing situation it was rectified immediately, without me even asking… I would 100% recommend using this service if you need to….

3 years ago

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Linda Paulson San Jose, CA

Don't have a need currently. The discount discussed with the rep from my previous renewal never came thru and after a few follow ups I gave up. Renewal charge came thru yesterday for this year for $399.90 with no email notification. I canceled my subscription today. Your rep, Kevin P was super in trying to assist me today with the refund. He needed help with your sales team but it was after hours for them. He was filling out a form so the refund could get underway. He was professional and kind. He is a keeper. you are lucky to have reps like Kevin representing your firm!

3 years ago

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Nancy Harris Austin, TX

agent was knowledge, well informed and warm. I feel she examlified 'CARING' issue was quickly handed and and resolved. No hassel and no hasselment.. I would use Rocket Lawyer

3 years ago

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Barbara Austin, TX

I found your forms great and easy to use. I was a bit disappointed in the lawyers response. I found that answer on line so was expecting more. We've had to hire an attorney to our needs. Thanks for the trail it was good information

3 years ago

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Antonio Perez Sacramento, CA

I got all the legal documents I was after in a timely manner. They were professional and for the most part up to date. And when I want to cancel. It was no problem. Good place to go for docs.

3 years ago

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junkltd Medford, OR

The form generated was thorough, clearly understandable and precisely suited my needs. My interaction with Chris was excellent. I will recommend Rocket Lawyer to friends and family.

3 years ago

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Lucy Basov Charlotte, NC

Very happy with the results! Easy and user-friendly.. I didn't want to sign up for a membership at this time and it wasn't a never-ending saga of cancelling it unlike with so many other companies.

3 years ago

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Derek O'Connell Arlington, VA

Good customer service. When creating a lease, it would be nice to be able to manually edit each section, where doing so does not prevent me from using the auto-generated lease for the entire document.

3 years ago

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michael bernsen Chicago, IL

I needed a bill of sale quickly and the bu yer was in another state but Rocket Lawyer made it quick and easy to find the document I needed and I could even securely email them to be signed online.

3 years ago

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daniels freeman Los Angeles, CA

Got paired with an amazing lawyer custumed for my specific case. Received such good advice on my whole situation and this consultation really gave me a solid ground on how to act next. Very useful service!

3 years ago

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Thomas Moyer Las Vegas, NV

This is a great website. Very easy to use. I love how you walk me through each thing I needed to do. I would recommend your site to anyone that could use your service. Actually already recommended it to a couple people.

3 years ago

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Ronald Marini Miami, FL

I drafted my will and healthcare power of attorney using rocket lawyer and as a lawyer I found the documents to be complete, well thought out and comprehensive; not to mention the program was very very easy to use.

4 years ago

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TBeadles ,

I love Rocket Lawyer. It’s very user friendly and efficient. The representatives I have worked with are very courteous, kind and professional. Thank you for all of your help.

4 years ago

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Naomi Dennison Wurtsboro, NY

I needed to write out a notice of no lease, I served papers in March to default a rental agreement the people are still there so I thought I would try another way and no rent will be collected

4 years ago

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Sandy Hunsaker Cañon City, CO

I was very pleased on how easy The Last Will and Testament was to do as well as my Living Will. I had to unexpectedly get one done. Thank for your services and the free trial. I will recommend your company.

4 years ago

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Frank A. Houston, TX

Rocket Lawyer is a great company. They stand by their word when they say something to you and offer great legal document alternatives to what someone would normally pay an attorney for.

8 years ago

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Kevin Merritt

Satisfied service thank you for great customer service.

2 months ago

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Ashley Harris

McKenna was very efficient and professional.

2 months ago

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Hilary Vartanian

ease of use. professionalism of employees

2 months ago

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Brett B

So far all my template needs have been met

2 months ago

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Erika Mancuso

Easy to use, access and create documents

2 months ago

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Isaac Gordon

Always efficient and good to me right away

2 months ago

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Jesi Walczak

When it was time to cancel my membership, there were no issues!

3 months ago

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tiffany Rea

Allison was very helpful and took care of what I needed in a quick phone call.

3 months ago

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Mike Curtis Guyton, GA

Rocket Lawyer was recommended by an attorney brother-in-law. Reasonable price, lots of features, and easy to use. We used it for wills, trusts, living wills, powers of attorney, and others. Very happy with the results. We got everything we needed so our membership lapsed. I won’t hesitate to use them again.

3 years ago

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Keonna Fields Dallas, TX

Brenna had excellent customer service all across the board. I will be reactivating my services soon.

8 months ago

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Lawrence Zupan

In both calls today I was treated to kind professional patient and courteous treatment. How wonderful!

8 months ago