LawDepot

super easy to fill out, and I have been procrastinating writing a will, etc for too long because it's expensive and a I imagined a big hassle. Law Depot's software was very easy for me and I can't complain about free. Their policies were clear to me and I didn't expect to get all of the documents done in half of a day, but I did. I signed up for the freebie, wrote my will, trust and end of life stuff, cancelled the free promotion and got a confirmation already in less than 24 hours. I just saved probably $500+. I am very grateful after past experience with "free"trials" the majority of were just a tease and waste of time. I plan to sign up for a year paid subscription as soon as I can because of the many useful features that I will be needing. The price is very affordable and they deliver more than I expected and I am very pleased with the quality of the documents. I especially like the wide selection of legal matters offered and the learning tools. I found the live chat feature to be very efficient and quick. I have nothing at all to complain about with this company, rather I commended them for providing a useful and affordable service that even senior citizens, like me, on a "fixed income" can afford . I will review again after filing the documents , the real test, but I do not foresee a problem as they look compliant to me.

Monique was very helpful, patient, I must say I have never had anyone from any company that was as knowledgeable as she was . If everyone was like her this world would be a much better place. I would recommend law depot to any one if they were all like her

Lauren was a great communicator, highly professional, and kind. She made it easy to work with your company. I will recommend Lawdepot to everyone!

Shady recurring billing. Never even leveraged site. Charged me $66 for precisely nothing. Garbage

Reply from LawDepot

Jan 08, 2020

Hello Mike, When you create a document, you may choose from three different licensing options: One Year Pro: $95.88. Create and print as many documents as you need for a full year. Basic: $7.50 - $49.95 per document, depending on the document. Provides full access to a single document for a specific amount of time. Free 7 day Trial: Free access to all documents for one week. $33 per month thereafter. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box and we will provide the link to cancel your account. Our records indicate that you signed up for the 1 Week Free Trial which stated twice through the check out process that you would need to cancel. We placed the date and time to cancel on the bottom of your receipt. We also sent you a confirmation order email immediately when you started that had the date and time to cancel in bold print. Regards, Cynthia Customer Support Manager

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I love this site! I needed a contract but it is not something I need regularly in my business. This was a prefect find. Although I found a glitch while trying to update my already existing contract both Tina and Monique were able to help me in a most pleasant and understanding fashion.

I couldn’t get it to print. I had to finally call in and get it sent to my inbox before it allowed me to print it.

Great forms, even better customer service. Take a look at their form/contract catalog! Cynthia provided me excellent support. Thanks LAWDEPOT.COM!

Great trial subscription, and customer service. If I had a business I'd definitely subscribe !!!

Tina Helped me so much at my most trying time. She was patient and kind with me as I was trying to keep up with her. I couldn't expect more from any other Customer service advocate. Very Happy thank you.

Knowledgeable, helpful and prompt, very good help. Thank you,

This website has been very difficult to use and will not recommend it to my business community. After completing my Lease Agreement, I found it necessary to edit several items. Monica was of no help to me as she insisted that I first describe to her each modification I made which would have been impossible for me to do. She sent me an email and abruptly ended our conversation before I received any assistance. My document is not professionally formatted and unusable. Your customer service is also not professional and usable.

I have always been very informed by using this service, it has helped me with different types of socuments

Used it several times. But haven’t used it for a while, then noticed charge of $40 on cc. Sent them an email- silence... I do not recommend giving them your credit card info.

Quick with a response to my printing problem!

easy to follow clear instructions. document met all of my expectations and needs. called customer service and talked to Monique H, she immediately knew the answer to my question and emailed me instructions on how to accomplish my task. Excellent customer service.

I had some questions after I created my Last Will and Testament today. Tina was very kind and exceptionally patient and helpful. I came away with an appreciation for your company and for the quality of service you provide.

Restricting users to the Country location where subscription is made is an outdated and flawed business model in a global economy. Extremely disappointed with this restriction of service. Payment is made by the person purchasing the service, the location of that person should be of no material interest. However, on a positive note, Agent support was good, speedy, accurate and to the point.

These folks have been charging me months & I have used their services once on the free trial. They should be able to give customer’s refund and have ways of tracking customer if their web site was used or not. Instead they argue with you saying I should be able to cancel my subscription. Last time I will be using free trials to trick you in so they can charge you for the rest of your lives if you don’t cancel.Very rude Customer support never game me a chance to explain.

Reply from LawDepot

Jul 25, 2019

Hello Carolina, I am sorry for the confusion we do state twice through the checkout process that it is a 1 Week Free Trail and will be $33/month after the trial ends. You can cancel anytime with on obligations When we ask for a credit card there is a green box on the side stating if its free why are you asking for a credit card. We once again explain if you do not cancel it will automatically enroll you in a monthly subscription at $33/month. You can cancel anytime with on obligations We then print the date and time to cancel your account on the bottom of your receipt. We also immediately send out an email recapping the offer details and in bold print letting you know the date and time cancel. We also include the link to click on to cancel and customer services number if there is any issues. Regards, Cynthia Customer Support Manager

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I needed help printing my document and Monique helped me right away and emailed it. Very efficient and curtious.

great customer service ad tools. Ms Janet M was very polite and through with us. Thank you

Reply from LawDepot

Jul 10, 2019

Hello Jamie, I am sorry to hear that you had a bad experience with our customer service team. I would like to clarify that you agreed to the terms of use of the account going to a monthly billing when you selected the Start Subscription button. We did inform you twice through the check that it was a 1 Week Free Trial and would $33/month after the trial ends. You can cancel anytime with no obligations. We also printed the date and time to cancel your account on the bottom of your receipt. Immediately after you signed up, we sent you an email recapping your order details and the date and time to cancel in bold print. We followed that up with an email stating that you now had full access to your account once the trial ended. Regards, Cynthia Customer Support Manager

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Used one time for lease agreement , Cannot get the billing to stop. B of A has disputed the charge and I have tried several times.

Reply from LawDepot

Jul 02, 2019

Hello David, I am not sure why you are having trouble cancelling your account. If you call us at 1-855-231-8424 with the email address that you used to start your account we will cancel your account immediately. If you have disputed the charges with your bank we do have to wait for your bank to send us that information for the refund but we can still cancel the account to avoid any further charges. Cynthia Customer Support Manager.

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I had a problem getting my doc. to print. I had a GREAT experience with the woman that helped me, she was so patient & stayed on the line until it printed. Thank you :)

Monique you were most helpful. Kind and so patient and delightful to talk to. You helped me so much. Thank you for being there.

I made a mistake is ordering the service which was very easy to reverse.

Exceeded all my expectations in incorporation of my business. Allison was very helpful in all matters. Their subscription is well worth the time you you will save typing up documents day in and day out for your business.(Incorporation only took three days)

I was in a rush and accidentally subscribed a new account under one of my emails when I already had a Law Depot subscription active. My rep Sukhada was fast and super responsive. Could not be happier with the product and the level of customer service.

A gentlemen was a big help to me one evening when I first got started. Then, as I got into it, Tina was a big help to me several times. I have a Microsoft 10 computer and learning it while doing the documents was a challenge for a 91 year old. I do appreciate the help. Thanks.

Janet was very helpful in assisting me to print off a copy of a lease . She emailed me a copy so I could print off from another device .

Within about four years , I had the occasions to call customer service to make changes to my will. The initial call went relative well. The lady as cordial and helpful. Two or threeeof subsequent calls did not go well. On one call there was a language barrier. Because of this I delayed calling again until recently. This time I spoke to Tina. Tina was excellent. She was cordial, polite, knowledgeable and professional. I am far from a computer wiz but Tina was extremely helpful and displayed a good sense of humor. Tina is an excellent asset to your organization. Please convey my appreciation to Tina for a job well done.

My experience with Monique was wonderful. She was friendly, understanding, competent and efficient. Made waiting for a human being worth the wait and technology not so frustrating. Her service has definitely made me reconsider keeping my subscription after the free trial.

Fast and excellent tech support. Monique is patient and professional. Thank you again Monique.

As person helping older sister with rentals it is very nice to have assistance from Professional . We do not need monthly service but if we ever do it will certainly be with you.

I give them on star because of their bait and switch marketing. They say you can create a FREE will but after you spend the time to create, you have to pay to actually download it. This is click-bait marketing essentially, is unethical and dirty. I wasted my time with them so now I'll invest a little more to expose the con company LawDepot. If they lie to get your business, do you think their products are worthy? Here's a tip... don't do any business with liars.

Reply from LawDepot

Apr 03, 2019

Hello Ace, Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer. To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email. We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service. Cynthia Customer Support

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Very easy to use. Had no trouble completing the document I needed. And Monique was very helpful !

This was my first time using Law Depot. It was easy to navigate and edit the excellent template. All in all the process took me 2 hours to complete and produce a well written, comprehensive and most importantly - just right - GSA.

Suited our needs exactly. Great customer service to boot!

Reply from LawDepot

Mar 27, 2019

I am glad we were able to help

I came here to warn others and noticed 7 other reviews stating the same thing. There is something sneaky about the way this company signs up customers under the guise of a 'free trial' only to discover we are being billed automatically. I missed it and clearly I'm not the only one. You need to make it clearer when signing up customers for your so called 'free trial' that we are getting charged after 1 week. I see the responses from each complaint and I don't think it's good enough. The document I need was helpful but I have to admit I now feel scammed and will never use this site again or ever recommend it.

Reply from LawDepot

Mar 27, 2019

Hello Hilda, I am sorry for the confusion we do state twice through the checkout process that it is a 1 Week Free Trail and will be $33/month after the trial ends. You can cancel anytime with on obligations When we ask for a credit card there is a green box on the side stating if its free why are you asking for a credit card. We once again explain if you do not cancel it will automatically enroll you in a monthly subscription at $33/month. You can cancel anytime with on obligations We then print the date and time to cancel your account on the bottom of your receipt. We also immediately send out an email recapping the offer details and in bold print letting you know the date and time cancel. We also include the link to click on to cancel and customer services number if there is any issues. Regards, Cynthia Customer Support Manager

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I printed one document and 6 months later i see this monthly subscription cost of $33. They stated they send you notice (didnt see one). $200 for 1 document. Definitely stay away from the free trial....Im sure I cancelled right after I got the document I needed.

Reply from LawDepot

Mar 05, 2019

Hello Ernest, I see that you signed up for the Trial Subscription we stated that this was a 1 Week Free Trial twice through the check out process. We informed you of the date and time to cancel your account on the bottom of your receipt. We also sent you a confirmation email on Oct 9/18 when you started your account this stated in bold print the time and date to cancel by as well as the cancellation instructions. We followed this up on Oct 16/18 with a reminder that you were now paying for a full account. We would have been happy to talk to you at any time about your billing. Regards, Cynthia Customer Support Manager

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I was able to find the form I needed. I had forgotten that I had a previous account with LawDepot yet I was allowed to take advantage of the complimentary 7 day use of forms on the site. Monique was efficient, quick and most helpful! Thank you all.

I telephoned with a problem and spoke to Janet. I am in a manager in a customer based environment in Sheffield England and must say I was very impressed with Janet’s telephone manner and professionalism . Janet was very patient and made me feel at ease and very comfortable in her hands. Janet dealt quickly and efficiently with my problem and now I will most certainly be recommending your company to others. Thank you Janet!

forms where hard to find and download. when I cancelled the rep said I would get a one month credit in 2 to 3 days. ovwere a week and still waiting.

Lady that assisted me with form and billing (Monique) was extremely helpful and I'm glad she is good at her job.

It was very helpful. I spoke with Monique and she was so nice and caring. I can not say enough about how easy this made things. Thank You

Monique was very helpful. She made sure I had a clear understanding on how to retrieve the documents that I needed. I sincerely thank Monique for doing an outstanding job.

Their pricing was very deceptive. When I signed up for the advertised monthly price , I was charged for an entire year.

Reply from LawDepot

Jan 24, 2019

Hello Paul, I am sorry for any confusion when you selected the 1 Year Pro License it stated that it was $7.99/month prepaid for 1 year. I also see that you sent in a ticket about this issue in which we responded and refunded your $95.88. Cynthia

Very easy navigating the lease section. Plenty of room for adding personal additions

Very helpful and corrected my mistake for me! Very good service.

Janet M was great!!! Efficient friendly pleasant knowledgeable

Used it for 2 months. Excellent website. MOST IMPORTANTLY IT TAKES A SECOND TO CANCEL THE SERVICE WITH A CLICK OF A BUTTON UNLIKE OTHER SERVICES.

The LIVE CHAT FEATURE IS GREAT! HOWEVER DURING THE FREE TRIAL PERIOD, documents PREVIEW NICELY, but when they are DOWNLOADED, there's a HUGE DRAFT WATERMARK ALL THE WAY THROUGH. For what? Please fix this. One should not have to go to customer service to send it CLEANLY.