LawDepot

great customer service ad tools. Ms Janet M was very polite and through with us. Thank you

Reply from LawDepot

Jul 10, 2019

Hello Jamie, I am sorry to hear that you had a bad experience with our customer service team. I would like to clarify that you agreed to the terms of use of the account going to a monthly billing when you selected the Start Subscription button. We did inform you twice through the check that it was a 1 Week Free Trial and would $33/month after the trial ends. You can cancel anytime with no obligations. We also printed the date and time to cancel your account on the bottom of your receipt. Immediately after you signed up, we sent you an email recapping your order details and the date and time to cancel in bold print. We followed that up with an email stating that you now had full access to your account once the trial ended. Regards, Cynthia Customer Support Manager

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Used one time for lease agreement , Cannot get the billing to stop. B of A has disputed the charge and I have tried several times.

Reply from LawDepot

Jul 02, 2019

Hello David, I am not sure why you are having trouble cancelling your account. If you call us at 1-855-231-8424 with the email address that you used to start your account we will cancel your account immediately. If you have disputed the charges with your bank we do have to wait for your bank to send us that information for the refund but we can still cancel the account to avoid any further charges. Cynthia Customer Support Manager.

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I had a problem getting my doc. to print. I had a GREAT experience with the woman that helped me, she was so patient & stayed on the line until it printed. Thank you :)

Monique you were most helpful. Kind and so patient and delightful to talk to. You helped me so much. Thank you for being there.

I made a mistake is ordering the service which was very easy to reverse.

Exceeded all my expectations in incorporation of my business. Allison was very helpful in all matters. Their subscription is well worth the time you you will save typing up documents day in and day out for your business.(Incorporation only took three days)

I was in a rush and accidentally subscribed a new account under one of my emails when I already had a Law Depot subscription active. My rep Sukhada was fast and super responsive. Could not be happier with the product and the level of customer service.

A gentlemen was a big help to me one evening when I first got started. Then, as I got into it, Tina was a big help to me several times. I have a Microsoft 10 computer and learning it while doing the documents was a challenge for a 91 year old. I do appreciate the help. Thanks.

Janet was very helpful in assisting me to print off a copy of a lease . She emailed me a copy so I could print off from another device .

Within about four years , I had the occasions to call customer service to make changes to my will. The initial call went relative well. The lady as cordial and helpful. Two or threeeof subsequent calls did not go well. On one call there was a language barrier. Because of this I delayed calling again until recently. This time I spoke to Tina. Tina was excellent. She was cordial, polite, knowledgeable and professional. I am far from a computer wiz but Tina was extremely helpful and displayed a good sense of humor. Tina is an excellent asset to your organization. Please convey my appreciation to Tina for a job well done.

My experience with Monique was wonderful. She was friendly, understanding, competent and efficient. Made waiting for a human being worth the wait and technology not so frustrating. Her service has definitely made me reconsider keeping my subscription after the free trial.

Fast and excellent tech support. Monique is patient and professional. Thank you again Monique.

As person helping older sister with rentals it is very nice to have assistance from Professional . We do not need monthly service but if we ever do it will certainly be with you.

I give them on star because of their bait and switch marketing. They say you can create a FREE will but after you spend the time to create, you have to pay to actually download it. This is click-bait marketing essentially, is unethical and dirty. I wasted my time with them so now I'll invest a little more to expose the con company LawDepot. If they lie to get your business, do you think their products are worthy? Here's a tip... don't do any business with liars.

Reply from LawDepot

Apr 03, 2019

Hello Ace, Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer. To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email. We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service. Cynthia Customer Support

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Very easy to use. Had no trouble completing the document I needed. And Monique was very helpful !

This was my first time using Law Depot. It was easy to navigate and edit the excellent template. All in all the process took me 2 hours to complete and produce a well written, comprehensive and most importantly - just right - GSA.

Suited our needs exactly. Great customer service to boot!

Reply from LawDepot

Mar 27, 2019

I am glad we were able to help

I came here to warn others and noticed 7 other reviews stating the same thing. There is something sneaky about the way this company signs up customers under the guise of a 'free trial' only to discover we are being billed automatically. I missed it and clearly I'm not the only one. You need to make it clearer when signing up customers for your so called 'free trial' that we are getting charged after 1 week. I see the responses from each complaint and I don't think it's good enough. The document I need was helpful but I have to admit I now feel scammed and will never use this site again or ever recommend it.

Reply from LawDepot

Mar 27, 2019

Hello Hilda, I am sorry for the confusion we do state twice through the checkout process that it is a 1 Week Free Trail and will be $33/month after the trial ends. You can cancel anytime with on obligations When we ask for a credit card there is a green box on the side stating if its free why are you asking for a credit card. We once again explain if you do not cancel it will automatically enroll you in a monthly subscription at $33/month. You can cancel anytime with on obligations We then print the date and time to cancel your account on the bottom of your receipt. We also immediately send out an email recapping the offer details and in bold print letting you know the date and time cancel. We also include the link to click on to cancel and customer services number if there is any issues. Regards, Cynthia Customer Support Manager

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I printed one document and 6 months later i see this monthly subscription cost of $33. They stated they send you notice (didnt see one). $200 for 1 document. Definitely stay away from the free trial....Im sure I cancelled right after I got the document I needed.

Reply from LawDepot

Mar 05, 2019

Hello Ernest, I see that you signed up for the Trial Subscription we stated that this was a 1 Week Free Trial twice through the check out process. We informed you of the date and time to cancel your account on the bottom of your receipt. We also sent you a confirmation email on Oct 9/18 when you started your account this stated in bold print the time and date to cancel by as well as the cancellation instructions. We followed this up on Oct 16/18 with a reminder that you were now paying for a full account. We would have been happy to talk to you at any time about your billing. Regards, Cynthia Customer Support Manager

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I was able to find the form I needed. I had forgotten that I had a previous account with LawDepot yet I was allowed to take advantage of the complimentary 7 day use of forms on the site. Monique was efficient, quick and most helpful! Thank you all.

I telephoned with a problem and spoke to Janet. I am in a manager in a customer based environment in Sheffield England and must say I was very impressed with Janet’s telephone manner and professionalism . Janet was very patient and made me feel at ease and very comfortable in her hands. Janet dealt quickly and efficiently with my problem and now I will most certainly be recommending your company to others. Thank you Janet!

forms where hard to find and download. when I cancelled the rep said I would get a one month credit in 2 to 3 days. ovwere a week and still waiting.

Lady that assisted me with form and billing (Monique) was extremely helpful and I'm glad she is good at her job.

It was very helpful. I spoke with Monique and she was so nice and caring. I can not say enough about how easy this made things. Thank You

Monique was very helpful. She made sure I had a clear understanding on how to retrieve the documents that I needed. I sincerely thank Monique for doing an outstanding job.

Their pricing was very deceptive. When I signed up for the advertised monthly price , I was charged for an entire year.

Reply from LawDepot

Jan 24, 2019

Hello Paul, I am sorry for any confusion when you selected the 1 Year Pro License it stated that it was $7.99/month prepaid for 1 year. I also see that you sent in a ticket about this issue in which we responded and refunded your $95.88. Cynthia

Very easy navigating the lease section. Plenty of room for adding personal additions

Very helpful and corrected my mistake for me! Very good service.

Janet M was great!!! Efficient friendly pleasant knowledgeable

Used it for 2 months. Excellent website. MOST IMPORTANTLY IT TAKES A SECOND TO CANCEL THE SERVICE WITH A CLICK OF A BUTTON UNLIKE OTHER SERVICES.

The LIVE CHAT FEATURE IS GREAT! HOWEVER DURING THE FREE TRIAL PERIOD, documents PREVIEW NICELY, but when they are DOWNLOADED, there's a HUGE DRAFT WATERMARK ALL THE WAY THROUGH. For what? Please fix this. One should not have to go to customer service to send it CLEANLY.

Janet was very helpful. She answered all my questions

Valuable legal documents, but like everybody else has written on here they give you VERY LITTLE indication that they will be charging you after you sign up. I thought I entered my credit card information so that I could purchase the ONE legal document I printed off on my first day, turns out in the fine print of one email that was sent to my junk folder, did they inform me my trial would end in one week. The title of the website itself says "FREE LEGAL DOCUMENTS". DO NOT use this website, or at least make sure they're not charging you and cancel your free subscription right away.

I made a mistake and accidentally chose the wrong option for the subscription. Monique was so helpful in helping ,e get my refund. Thanks Law Depot!

Thank you to Monique - excellent customer service! I will, unfortunately, need to cancel my account with LawDepot at this time. I do not have time at the moment to carefully evaluate if this will meet my needs and I will cancel my automatic pmt. When I have the time, I will get involved again. Thank you for your time.

This is just another one of those online scams! Purchase anything, even a one time purchase of a form, and they bill your card every month!!! I purchased a one time form, used my biz bank card right before we switched banks, and I come to find out that they kept hitting the account with fees, every month, each time racking up bank charges in our former account where we had not left a lot of funds after the switch! If only these places did business honorably they would still make their money, instead of trickery and robbing people with ‘subscriptions’ we don’t want or need!!!

Reply from LawDepot

Dec 24, 2018

Hello, To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email. We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. Once the account is cancelled we send a confirmation email stating that the account is cancelled and we do not bill after this time. Regards, Cynthia Customer Support

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DO NOT sign up for this service!! Even if you cancel before the free trial is over, there is no guarantee you won't be charged.

Reply from LawDepot

Dec 20, 2018

Hello Sara, If the free trial is cancelled we do not bill the credit card. When the account is cancelled you will receive a confirmation email stating that the account is cancelled. I am not finding an account under your name but if you wish to disuses the charges to your account please give me a call toll free at 1 866.608.1020 Ext 337 Regards, Cynthia Customer Support Manager

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Everyone I have dealt with is most professional and helpful!

Far from being as good as advertised. Their documents library is extremely limited. The Phone customer service is horrendous. There are several option that are fare better! I would not recommend it at all.

Reply from LawDepot

Dec 06, 2018

Hello, I am sorry for the customer service you received on the phone with our customer service department. What type of documents are you looking for? Cynthia Customer Support

The ratings on this company should 5 star. I have never been more please with the needed FREE documents that I have required from Law Depot. Just because you have to give them your CC doesn't mean there a scam. You are free to use ther service but must cancel within a time limit. How easy is that. I love them.... It took me 30mins to create POA Printed it. Cancel my use. Got an email that confirmed it was free. I love them😊

Monique was a great help! She was able to help me with all the steps even when my computer was not cooperating.

Monique was very helpful! She satisfied my answers and help me with my refund.

Monique was very professional And helpful

I spoke with Monique H she was awesome, I could tell she knew what she was talking about. Answered all my questions. She has a great phone voice, I am a senior felt very comfortable with her.

Monique H was excellent in her directions, answers to my questions, and explanations. Outstanding service person.

Horrible company. I paid them for a document then I discovered three months later that they were billing my credit card monthly for a 33.00 fee. When I called them they indignantly told me that it was my fault for not canceling a monthly subscription. I informed them that I understood at the time that I had paid them for a one time service and I had no idea that they were going to keep charging me every month. The lady on the phone said she was too busy to deal with this, she would close my account and it was just tough that I did not know about the recurring monthly charge. She flat out refused to reimburse what they had charged.

The process was simple but I had to get help with printing the documents so they didn't show "draft" on them. Don't know if this will happen every time or not.

This website is available through many public libraries at no charge. Check with your library.

I used Law depot to write an affidavit, it was easy to use & the instructions was helpful. When it said it was free & then asked for my credit card info, I was like wait, but I did it anyway. It was totally worth it & they let you cancel. When I was charged, I called I was greeted by a representative named Linda, I was not on the phone for more than 3 minutes & she reversed the charge. I have not had customer service like that in a very long time. I recommend Law Depot & I will use the again. Thank you Linda for your kindness & understanding.

Representative Ms. C was very pleasant , and prompt . Best wishes. Thank you.