LawDepot has served more than two million people, has helped individuals create over four million online legal forms and legal documents, and has saved its consumers over $1 billion in legal fees. Additionally, the company has an extensive library of business and personal documents that can be customized, downloaded, and printed in various legal services and practices.

The do-it-yourself legal forms process comes at a fraction of the cost of a traditional lawyer. LawDepot was founded in 2001 by Ken Sawyer and serves the United States, United Kingdom, Canada, and Australia.

Check Out LawDepot Reviews from Real Customers

Top Ranked Companies

#1 Turnbull Law Group

8.4 Overall Score

4.6

star star star star star_half

(423)

View Profile View Profile

#2 Rocket Lawyer

6.3 Overall Score

4.9

star star star star star

(447)

View Profile Visit Site View Profile

#3 LegalZoom

6.3 Overall Score

4.6

star star star star star_half

(791)

View Profile View Profile

thumb_up

The Good

Services
Easy Online Legal Document Creation
Variety of Packages
Client Support
Education Resources
Money-Back Guarantee

Services

LawDepot offers online legal documents for business, personal, financial, estate planning, and real estate needs. This includes living wills, health care directives, lease agreements, eviction notices, promissory notes, confidentiality agreements, corporation operating agreements, prenuptial agreement forms, separation agreement, and more. LawDepot provides its users with step-by-step instructions when using its service to ensure accuracy.

Easy Online Legal Document Creation

A team of lawyers at LawDepot has developed an extensive library of online legal forms. To get started, you will first be asked what state you are in and then a series of questions where you will either answer the questions by filling in the blanks, clicking a bubble, or by checking a box. It takes your answers and puts them into the appropriate portions of the document where you can then open, save, print, share, or edit the document. This do-it-yourself legal forms process makes creating legal documents an easy task.

Variety of Packages

LawDepot offers several different pricing options including yearly or monthly subscriptions, a pay per document option, and a seven-day free trial. An account is free to create.

The yearly pre-paid subscription costs $7.99 per month and includes unlimited document creation and printing.
The monthly subscription costs $33 per month and also includes unlimited document creation and printing. It can be canceled at any time.
The a la carte option can cost $10-$49 depending on the document type and amount of time you have access to the document.

Client Support

If you have questions or need assistance, you can contact LawDepot through email, the live online chat feature, the help center, or the 855-number. Phone support is available Monday through Friday, 8 am to 7 pm ET. The online help center offers answers to many frequently asked questions. These contact options are featured in the header of the site under the "Help" tab.

Education Resources

Not everyone has the same understanding as a lawyer or attorney. If you are looking for more information about legal topics in general, LawDepot has a great blog that covers topics such as real estate, business, personal, family, and finance. LawDepot has taken the time to explain each document and the importance of it as well as who should be using these specific kinds of documents. If looking at FAQs is your preferred method for finding information then LawDepot will work for you. They offer detailed FAQ sections that will most likely answer all of your questions.

Money-Back Guarantee

LawDepot also offers a satisfaction guarantee. If a customer isn't satisfied with their document then they will be refunded within 50 days. In addition, LawDepot offers $10,000 to any customers that suffer damages from mistakes due to company errors on documents.

thumb_down

The Bad

Monthly Price
Lack of Legal Information
Questions Regarding Accuracy

Monthly Price

If you prepay for a whole year of LawDepot's services it will end up costing you only $7.99 per month, one of the lowest prices in the industry. If you want to do the free trial and let the plan roll over then you will end up paying $33.00 per month. Some competitors offer lower prices for month-to-month or six-month subscriptions.

Lack of Legal Information

LawDepot features a Law Library that includes FAQs and articles pertaining to some common legal processes, however, the information is brief and not detailed. It may not provide all the information you need if you have complicated questions or extensive legal needs. Furthermore, the company does not offer any legal advice or support.

Questions Regarding Accuracy

As with many of the other online legal services, LawDepot does not mention whether their documents are fully reviewed by lawyers for up-to-date accuracy, nor does it explain how attorneys in their network are screened and approved. This means that it may be difficult to ensure that the documents you receive from LawDepot are accurate and high quality. However, LawDepot offers a $10,000 legal guarantee that will cover any damages received because of a mistake a document the customer obtained from LawDepot.

gavel

The Bottom Line

LawDepot is not a law firm. If you are comfortable reviewing and filing your own documents without the close guidance of a lawyer, LawDepot is an easy-to-use platform for obtaining and customizing those documents. If you have ongoing legal needs or expect to need several different documents, the unlimited access you gain by signing up for the monthly or annual packages will likely save you money. However, if you'd like to guarantee personal access to a quality attorney you may prefer to opt into websites that include personal legal advice as part of their service subscription.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

3.6

star star star star_half star_border

183 Reviews

Review Breakdown

5 grade

58%

4 grade

3 grade

2 grade

1 grade

32%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_half star_border

Service

star star star star_border star_border

Trustworthiness

star star star star_border star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star_border star_border star_border star_border

Quentin Bassila

Awful experience, they are clearly making money out of they're supposed to be "7 days free trial". I took the subscritption for the free 7days period on their website, during the 7days I remember having cancelled the service online but during 2 month those swindlers still took money from my bank account. When I called customer service they said they can't see that I've canceled my subscription (obviously I didn't had any proof) and that they won't reimburse even if I never connected on ther website after the trial. This is the first time I'm beeing robbed like this, stay away unless you want to give them free money

7 months ago

star star_border star_border star_border star_border

vanessa king Norfolk, VA

0 stars. I, along with COUNTLESS others fell victim to this predator of a “business”. After the free trial, no follow up emails ensued to remind the consumer of their purchase which would allow for cancellation. NOR were there follow up emails asking about consumer experience or satisfaction levels. It was as if this shady business counts upon the fact that we as humans have more things on our minds than to cancel a meaningless subscription. Especially if they do their due diligence in remaining sparce and not communicating with “clients”. If the owners look into my account usage, they’ll see that in the last 10 MONTHS, it would total to a whopping ZERO. So I have spent 330$ of my hard earned money, towards a corrupt company.

3 years ago

Reply from LawDepot

Hello,

To clarify, our trial offer is free for a one-week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email. All of this information was given to you so you would have an informed decision about your purchase. Since you have not cancelled the subscription within your 7 day Free Trial window, therefore the charges on your card. Charges were also showing in your bank statement monthly which should also have been rectified if you had reached out to us than letting it go past 10 months. The fees are not based on usage. It is based on access at any time to create a document.

Thank you for your feedback. We will continue to work on our site to improve all areas of service.

Regards,

Divine
Customer Support

Jul. 19th, 2021

star star_border star_border star_border star_border

Vil Elver Upper Marlboro, MD

I have nothing to add here that everyone else has not already said. Bait and switch 7 day trial with ZERO followup monthly emails indicating they are charging you. I only noticed this 6 months in, meaning I lost $200 to this shady company. They depend upon people not realising they are being charged monthly, or forgetting about ever signing up. I wonder how many thousands of dollars have been lost because they do not communicate their monthly charges for those who signed up for the free trial. Watch them now copy/paste the same response they give everyone else who has fallen for their deceptive practice, with no apologies for not sending monthly emails that charges are being issued.

3 years ago

Reply from LawDepot

Hello Vil,

I am sorry to hear about your frustration.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

I am sorry if you missed cancelling your subscription within the Trial Free for 1 week. All information was given to you so you would have an informed decision about your purchase.

The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.

Thank you for your feedback. We will continue to work on our site to improve all areas of service.

Regards,

Divine
Customer Support

Jun. 29th, 2021

star star_border star_border star_border star_border

Katie Schoonover Allentown, PA

I used their site for a school project, I hit end trial and it did not go through I guess. I didn't realize that I was still getting charged $33 a month for something I never used after that (plus an international charge fee, cause why would they tell you that up front) When I reached out, the live chat woman told me no to a refund for the first month, so I called for a manager. She wrote me off completely and told me she couldn't tell what I did or didn't do with the website, which you can see how people access your site, I know the back end of a website ma'am. Then when I said I hit end free trial, she was like we can't see that, you must've done something wrong. Just very accusative, with little help. I am thankful for the one month refund, but I obviously didn't use the site and missed that I had gotten charged. Very annoyed with this site, don't use it.

3 years ago

Reply from LawDepot

Hello Katie,

I am sorry to hear about your frustration.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.

Thank you for your feedback.

Regards,

Divine
Customer Support

Jun. 29th, 2021

star star_border star_border star_border star_border

Julien B. Brossard, QC

Horrible experience The goal of the site is to get you to accept an autorenewal for monthly payments in the hope that you forget to cancel it afterwards. They say so in their policy and use it as leverage to keep your money. Even if you can prove that you didn't use the service they will never give you a refund. Please note the service is managed by sharks. No regards for their customers, they will try to rip off as many people as possible instead of trying to build customer loyalty through decent service. Be careful to micro-manage your account if you go ahead with this business. They think you just have time for that, very pretentious of them. Horrible experience,

3 years ago

Reply from LawDepot

Hello Julien,

I am sorry to hear if you deemed your experience with us a horrible experience.

The Conditions were posted before you selected the monthly subscription which started of as a Trial Free for 1 week.
The site states twice that it is a 1 week Free Trial renews to a monthly fee of $33.00 after the free week. Cancel anytime within the Free week, no obligations.
An email was sent out to you confirming the service you had ordered with the date and time of the renewal to a monthly subscription.
The email also includes the process of cancellation should you not wish to continue with the service to a monthly one.
Since the subscription was not cancelled within the free week reason for the charge on your card.

Unfortunately, no refunds will be processed for a Trial Subscription that has gone to a monthly service.

We appreciate your feedback.

Regards,

Divine
Customer Support

Apr. 27th, 2021

star star_border star_border star_border star_border

Kate Sian Oldham, OLD

150 lighter due to card charges dating back months from this company due to a subscription I opted out of the same day I used it- absolute daylight robbery and I used one document. This scam company rely on your card details when you sign up so they can continue to take £29 a month for a service you used once in a day! I have only just noticed 6 months on - I feel sick 🤒 I did cancel the same day I used the service and your terms and conditions state the following: *We will refund subscriptions up to the value of £100.00 *Each document costs a maximum of £39.00 The footprint on this site shows I visited one time in August, yet you took the following payments £29.00 August September October November December = £145 for a document worth £39.00 How can it be £5.00 per month subscription yet £29.00 a month if you don't cancel the same week you start it? I suggest your "cancel" button failed me and you rely on this to build your equity to make your business profitable. I also want to know why you can retain a persons card details and not provide them with a receipt to their registered email so I would have seen this sooner! So I have paid over £100 for a document worth £39.00 I will be seeking legal advice on this as well as reporting you to your local trading standards office, just because it's legal does not make it any less of a scam - it's scandalous and disgusting! How do you people sleep at night.

4 years ago

Reply from LawDepot

Hello Kate,

Our records show that you initially signed up for a 7 day Free Trial Subscription.
As stated on the website twice, renews to a monthly fee of 29.00 GBP after trial ends.
We also sent you an email of the date and time to cancel by.
All of these information were given to you so you would have an informed decision of your purchase. Since there has been no cancellation on file within the trial period, therefore the charge on your card.

Your subscription has been cancelled on Dec 14, 2020.
A 29.00 GBP courtesy refund will be processed within 5 business days.

Regards,

Divine
Customer Support

Dec. 16th, 2020

star star_border star_border star_border star_border

Ruth Taber Toronto, ON

My initial search for a bill of sale was less than useful as I could not print the document. I realize now that once I entered my credit card information for my 'free trial' I should have cancelled immediately. Since I did not receive any emails I did not think to cancel. Once I saw the charge I called and cancelled and was told that a confirmation had been sent. When I did not receive said email I called back and before I could explain why I was calling your rep hung up! I called again, explained the situation and the confirmation arrived immediately. I found the entire experience poorly handled. Your customer service reps must get a lot of complaints or they have not had adequate training or both!

4 years ago

Reply from LawDepot

Hello Ruth,

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

Cancellation confirmation email is sent to you automatically as soon as your subscription is cancelled. It usually takes 20 minutes or less depending on how fast your internet or wifi connections is. Check your inbox or junk folder for the email.

I sincerely apologize if your call got cut off with one of our representatives. There may have just been a phone issue.

I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,

Divine
Customer Support

Jul. 29th, 2020

star star_border star_border star_border star_border

Andrew Wilsher Welland, ON

I spent $51 to get an error page then be told by support that all I signed up for was a free trial, EVEN though I have the information to prove I bought the product. I am going to have to do a charge back to get my money which I was hoping not to do. $50 may not be a big amount to you but it is big enough to affect my lifestyle at the moment. I am really angry with the service provided so far. My file was just skimmed and then I am argued with that I didn't spend the money and I might've spent the money elsewhere, meanwhile I attached a screenshot to the case that specifically states "LawDepot" and showed up IMMEDIATELY after I attempted to push the payment through and ended up on the error page. I get immediate payment notifications as well. Beyond disappointed. If I could give less than a start I would.

5 years ago

Reply from LawDepot

Hello Andrew,

Our records show that you only signed up for a Trial Free for 1 week on 4/15/2020.
Your Free Trial ends April 21, 2020 03:42 AM ET. Since you are still within the Trial, no charges were billed to you. I have just cancelled your subscription.
Thank you for using our site.

Regards,
Divine
Customer Support

Apr. 15th, 2020

star star_border star_border star_border star_border

Hilda

I came here to warn others and noticed 7 other reviews stating the same thing. There is something sneaky about the way this company signs up customers under the guise of a 'free trial' only to discover we are being billed automatically. I missed it and clearly I'm not the only one. You need to make it clearer when signing up customers for your so called 'free trial' that we are getting charged after 1 week. I see the responses from each complaint and I don't think it's good enough. The document I need was helpful but I have to admit I now feel scammed and will never use this site again or ever recommend it.

6 years ago

Reply from LawDepot

Hello Hilda,

I am sorry for the confusion we do state twice through the checkout process that it is a 1 Week Free Trail and will be $33/month after the trial ends. You can cancel anytime with on obligations
When we ask for a credit card there is a green box on the side stating if its free why are you asking for a credit card. We once again explain if you do not cancel it will automatically enroll you in a monthly subscription at $33/month. You can cancel anytime with on obligations
We then print the date and time to cancel your account on the bottom of your receipt. We also immediately send out an email recapping the offer details and in bold print letting you know the date and time cancel. We also include the link to click on to cancel and customer services number if there is any issues.
Regards,
Cynthia
Customer Support Manager

Mar. 27th, 2019

star star_border star_border star_border star_border

William de Burgh Rancho Santa Fe, CA

Horrible company. I paid them for a document then I discovered three months later that they were billing my credit card monthly for a 33.00 fee. When I called them they indignantly told me that it was my fault for not canceling a monthly subscription. I informed them that I understood at the time that I had paid them for a one time service and I had no idea that they were going to keep charging me every month. The lady on the phone said she was too busy to deal with this, she would close my account and it was just tough that I did not know about the recurring monthly charge. She flat out refused to reimburse what they had charged.

6 years ago

star star_border star_border star_border star_border

Amrit Santa Clara, CA

One of those websites that scams you with their "free trial" and then gets you on their monthly subscription plan WITH NO SIGN OF IT. Only a sign-up email. They will tell you it was stated in the agreement and that it's your fault because you should have checked your statement, but there's something funny about this company. I've never experienced that before. They have a 118 return policy to save them from returning all your money when you realize that $33 is being taken from your account every month. I lost $429 to this company and they did absolutely nothing for me. I printed a free document with my trial on the first day, never logged in since and they still hit me with that sorry response. They were only willing to give me 4 out of 13 months worth of my money back. I hate companies that thrive on this sort of business model. Shady written all over it.

7 years ago Edited September 14, 2021

Reply from LawDepot

Hello,

I am sorry for the misunderstanding but our website does clearly state that we offered you a Trial Subscription. This trial stated that it was free for 1 week and would be $33/month after the trail ends and that it is your responsibility to cancel the trial.
We do inform you of this twice thought the check out process. The date and time to cancel your account is on the receipt for you to print out. We immediately you out an email stating the date and time to cancel to your email address. We follow that up with a second email on the 8th day after your trial ends to let you know that you now have a full account with us. Our phone number prints besides the charge on your statement every month and you can contact us at anytime.

Regards,
Cynthia Sawka
Customer Support Manager

Mar. 29th, 2018

star star_border star_border star_border star_border

Daniel Boiani

It is utterly ridiculous to believe "do-it-yourself" forms can replace or reduce your need for actual legal advice. FULL DISCLOSURE: I am a family law lawyer with 25 years experience. To think that clients are led to believe they can prepare their own separation agreements and just get a lawyer to "sign off" is appalling and completely m,misrepresents what the process of family law and separation is all about. I strongly urge people to please please please consider investing in quality legal representation to prepare such an important agreement. Any decent lawyer will charge pretty much the same fee to give legal advice on a do-it-yourself document anyway. Just let the pro do it. You are way better off.

8 years ago

star star_border star_border star_border star_border

Marcin Bandurowski Southampton, ON

Just got off the phone with costumer support. Not a friendly bunch, it was hard to cancel the service and replace it with a year subscription. I been charged for two years monthly payment instead of the yearly subscription. The charge was $40 per month every month instead of $107 per year. Ask for a refund but the manager was not willing do anything better than last month only. Disappointed and will let my other colleagues that have recommend the service to stop using it.

3 years ago

Reply from LawDepot

Hello Marcin,

I am sorry to hear about your bad experience. It sounds like you have selected the Monthly Subscription for $40.95 per month until you cancel. I understand you want to upgrade to the Annual Service. However, we are not able to refund all charges of your Monthly Service for the last two years to compensate for your upgrade. The Annual Subscription and the Monthly Subscription are two different services. The Subscription options were posted on the license selection page and you were given the chance to select whichever works for you when you first signed up. If you say that you mistakenly selected the Monthly subscription, the monthly fees show in your bank statement and could have upgraded to the Annual Subscription before the charges reached two years.

A courtesy refund of $40.95 was processed. It should post back to your account in 5 business days. No further refunds will be processed.

We appreciate your feedback and thank you for using LawDepot.

Regards,

Divine
Customer Support

Apr. 8th, 2022

star star_border star_border star_border star_border

Elizabeth Stuart Manchester, MAN

What an absolutely horrid company to deal with. I had an issue with a document that had corrupted and contacted the Customer Service team four times to try to get a resultion. Both the CS team members and the Customer Service Manager were absolutely dreadful. They were rude, patronising and unhelpful in the extreme. I invite you to listen back to my calls to understand how badly your staff dealt with me. Truly awful.

3 years ago

Reply from LawDepot

Hello Elizabeth,

Thank you for your feedback and my sincerest apologies for your experiences. We try our best to resolve all issues our customers experience. I will certainly review the calls and see where we can improve in our future customer interactions.

Regards,

Divine
Customer Support

Nov. 29th, 2021

star star_border star_border star_border star_border

Tauheedah Rasheed Oakley, CA

LawDepot is very confusing and misleading. They bombard the internet to hook you in with a free trial (7 days), which most people probably miss. If they think that their product is so great and that they have the BEST COMPANY then why not allow a little more time for us to figure things out? I would have given zero star, if possible. Best company.....NOT!!!

3 years ago

Reply from LawDepot

Hello,

Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,

Divine
Customer Support

Oct. 6th, 2021

star star_border star_border star_border star_border

Virginia Ninedorf Lenoir City, TN

Misleading on their payment information. It was easy to use. And I would have kept the service the entire year however due to the way they do business I will never be able to trust them or their documents. Worst customer experience! I needed a lot of documents and would have gladly paid their monthly fee. that they knowingly mislead folks into thinking they have. I had their service a whopping 3 minutes. and I won't be receiving my money back for a week and I'm a single mom with my mortgage due to come out.

3 years ago

Reply from LawDepot

Hello Virginia,

I am sorry to hear about your frustration. Our records show that you selected the 1 Year Pro Subscription for $107.88 full access to all documents we offer online for the entire year. All of the subscription details are posted on the license page for you to have a better understanding of the selections including prices. If this wasn't what you needed, A refund of $107.88 on Oct. 4, 2021, was processed and will post back in 5 business days to the same account that was billed. I am not clear on what the issue is about. Would you be able to give me a call at 1-855-231-8424 ext. 321 Monday to Friday 8 am-4 pm ET and look for Divine.

Thank you.

Regards,

Divine
Customer Support

Oct. 4th, 2021

star star_border star_border star_border star_border

cassandra gullia Toronto, ON

I had cancelled my free trial, but I guess there was a glitch and so I got charged. I had not signed in or used this site, and yet when I emailed LawDepot to ask for the refund and cancellation of services they refused. I was not even sent an email that they are renewing the monthly subscription, I noticed it on my VISA statement. Sneaky in my opinion, not to mention that I CANCELLED and it did not get processed. Do NOT try the free trial, you will get tricked into a paid subscription!

3 years ago

Reply from LawDepot

Hello Cassandra,

I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

Our trial offer is free for a one-week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.

LawDepot does not refuse any cancellation of a subscription. Refunds are subjected to the Terms of Use.

I appreciate your feedback and we'll continue to work on our website to improve all areas of service.

Regards,

Divine
Customer Support

Jul. 7th, 2021

star star_border star_border star_border star_border

Josh M Austin, TX

Monique H. is probably the worst customer service representative I've ever dealt with before across all companies. She is condescending, doesn't listen to you, thinks she knows best, talks over you, has the tone of a kindergarten teacher speaking to the students, LIES about what you said on the phone call, and will NOT stop emailing me even though I have requested multiple times for this lady to STOP EMAILING ME. Yet, she continues to email me and gaslight me. This has been such a bizarre experience.

4 years ago

Reply from LawDepot

Hello Josh,

I am sorry for the bad experience you had with Monique.
All our calls are being recorded and it will be dealt with accordingly.
We appreciate your feedback and we will work hard to improve all areas of service.

Regards,

Divine
Customer support

Mar. 30th, 2021

star star_border star_border star_border star_border

Jennifer Jones ,

BEWARE OF THIS COMPANY AND THEIR FREE TRIAL I canceled this before the free trial was over. I found the service to be substandard and not very useful. I subsequently found 2 charges on my bank statement. I had been charged despite canceling. I contacted the company requesting a refund. They have refused, despite the fact that I had not used or even logged in since the day I canceled. I asked for verification that I had approved the payments and received nothing. Very disreputable. Very dishonest.

4 years ago

Reply from LawDepot

Hello Jennifer,

I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you had been billed, then the subscription was not cancelled at all.
Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET if you need more assistance.

Thank you for your feedback.

Regards,

Divine
Customer Support

Mar. 26th, 2021

star star_border star_border star_border star_border

Jose da Silva Port Colborne, ON

Not a very good experience with them. They are quick to charge your credit card but when you request a simple form such as an employment application for future employment with the company they give you the run around. Here is the standard reply they give you. As stated, LawDepot is constantly updating our document options, so please visit us again in the future for your legal needs. We have the Employment Contract, just not the Application.

4 years ago

Reply from LawDepot

Hello Joe,

Thank you for your feedback.

As you are already well aware of the site, those are the only documents we have available as of the moment.

I am sorry if you feel we have not given you the great experience you were expecting.
LawDepot® DOES NOT provide any legal advice nor create specific customized documents for each customer. Users of this web site should consult with their own lawyer for legal advice and assistance with creating a document which we do not currently have available on our site .

We appreciate your feedback and we will continue to work on our site to improve all areas of service.

Regards,

Divine
Customer Support

Feb. 10th, 2021

star star_border star_border star_border star_border

Julie Farmington, MN

This website has been very difficult to use and will not recommend it to my business community. After completing my Lease Agreement, I found it necessary to edit several items. Monica was of no help to me as she insisted that I first describe to her each modification I made which would have been impossible for me to do. She sent me an email and abruptly ended our conversation before I received any assistance. My document is not professionally formatted and unusable. Your customer service is also not professional and usable.

5 years ago

Reply from LawDepot

Hello Julie,

I am sorry if you had difficulty using our site and for the bad experience. For changes to your answers, you can simply go back to the questionnaire and edit it from there. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid.

We appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,

Divine
Customer Service

Jan. 28th, 2020

star star_border star_border star_border star_border

Carolina De Guzman San Leandro, CA

These folks have been charging me months & I have used their services once on the free trial. They should be able to give customer’s refund and have ways of tracking customer if their web site was used or not. Instead they argue with you saying I should be able to cancel my subscription. Last time I will be using free trials to trick you in so they can charge you for the rest of your lives if you don’t cancel.Very rude Customer support never game me a chance to explain.

5 years ago

Reply from LawDepot

Hello Carolina, I am sorry for the confusion we do state twice through the checkout process that it is a 1 Week Free Trail and will be $33/month after the trial ends. You can cancel anytime with on obligations When we ask for a credit card there is a green box on the side stating if its free why are you asking for a credit card. We once again explain if you do not cancel it will automatically enroll you in a monthly subscription at $33/month. You can cancel anytime with on obligations We then print the date and time to cancel your account on the bottom of your receipt. We also immediately send out an email recapping the offer details and in bold print letting you know the date and time cancel. We also include the link to click on to cancel and customer services number if there is any issues. Regards, Cynthia Customer Support Manager

Jul. 25th, 2019

star star_border star_border star_border star_border

Ace Hollywood, FL

I give them on star because of their bait and switch marketing. They say you can create a FREE will but after you spend the time to create, you have to pay to actually download it. This is click-bait marketing essentially, is unethical and dirty. I wasted my time with them so now I'll invest a little more to expose the con company LawDepot. If they lie to get your business, do you think their products are worthy? Here's a tip... don't do any business with liars.

6 years ago

Reply from LawDepot

Hello Ace,

Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Cynthia
Customer Support

Apr. 3rd, 2019

star star_border star_border star_border star_border

Lauren

Valuable legal documents, but like everybody else has written on here they give you VERY LITTLE indication that they will be charging you after you sign up. I thought I entered my credit card information so that I could purchase the ONE legal document I printed off on my first day, turns out in the fine print of one email that was sent to my junk folder, did they inform me my trial would end in one week. The title of the website itself says "FREE LEGAL DOCUMENTS". DO NOT use this website, or at least make sure they're not charging you and cancel your free subscription right away.

6 years ago

star star_border star_border star_border star_border

Jill Boca Raton, FL

This is just another one of those online scams! Purchase anything, even a one time purchase of a form, and they bill your card every month!!! I purchased a one time form, used my biz bank card right before we switched banks, and I come to find out that they kept hitting the account with fees, every month, each time racking up bank charges in our former account where we had not left a lot of funds after the switch! If only these places did business honorably they would still make their money, instead of trickery and robbing people with ‘subscriptions’ we don’t want or need!!!

6 years ago

Reply from LawDepot

Hello,

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

Once the account is cancelled we send a confirmation email stating that the account is cancelled and we do not bill after this time.

Regards,
Cynthia
Customer Support

Dec. 24th, 2018

star star_border star_border star_border star_border

Jennifer Fort Lauderdale, FL

The worst customer service i had the representative named Patricia which i actually called back to get her name she would not provide her name stated she don’t have based on my experience as a representative the only thing you don’t provide to a customer is your last name but name and Id is required. She laughed when i was talking to her and disconnected while i am talking. Call back got her again asked for a supervisor she refused and started yelling and disconnected again.

6 years ago

star star_border star_border star_border star_border

kim Parker, CO

The customer service from this company is disappointing!!!!! There is a representative by the name of Casandra that was unwilling to work with me, as a concerned consumer. I had to ask for her name no less than 5 times and she would not give it to me. Flat out told me, I was wrong and there was nothing she could do about it. No problem solving or customer service skills what so ever! Extremely frustrating! I would look elsewhere when considering a legal document company.

6 years ago Edited September 14, 2021

Reply from LawDepot

Hello Kim,

I thank you for taking the time to write this review so that I know what is going on with my customer service team.
I am sorry to hear that you had a bad customer experience with us. If you would like to contact me with your account information I can look into your matter for you and, pull the conversation you had with Cassandra so that we can do some coaching.
You can contact me Toll Free: +1 866.608.1020 Ext 337

Regards,
Cynthia

Jun. 27th, 2018

star star_border star_border star_border star_border

charles ahrens

I was disappointed that I could not save my business plan. I had it hand written and it still took 30min to complete. Unless the only thing you have is a name, they do not have a 10 minute option. Commend them for their capitalism, but they are neither easy, courteous nor helpful. Do not waste your time on this service, but do go to your local library, SCORE, SBDC or SBA office. Good luck in all your ventures and luck favors the prepared and hard working.

8 years ago

star star_border star_border star_border star_border

ArnieC MO

I download one document from them thinking it'll cost $33 and didn't realize I signed up for a subscription plan. 7 months later I messaged them for a refund and they said no refunds you used our service the whole time. Have a good day and ended the chat on me. Great service.

3 years ago

Reply from LawDepot

Hello Arnie,

Thank you for your feedback.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

If you have been billed for 7 months, it means you have not cancelled your subscription as we required. The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.

I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,

Divine
Customer Support

Sep. 27th, 2021

star star_border star_border star_border star_border

Andrew Legon London, ENG

Charged me 4 times - amounting to around 120 pounds - despite me cancelling my free trial. Tried to get in contact to see why and there's been radio silence. Be very aware that they do not tell you when your free subscription is coming to an end either.

4 years ago

Reply from LawDepot

Hello Andrew,

I am sorry to hear that you had a bad experience on our site.

Our records indicate you initially signed up for a 7 day Free Trial Subscription on Aug 20, 2020.
As stated on the site twice, renews to a monthly fee of 29.00 GBP after the Free Trial week ends.
We sent you an email regarding your subscription including the date and time to cancel by and the process to cancel. Another email was also sent when your subscription has converted to a monthly service. All of these information were given to you so you would have an informed decision about your purchase.

Your subscription has only been Cancelled on 17 December 2020 05:23 PM which is 4 months after your Free Trial week is over.

There are 3 ways of contacting us. Through phone at 0800 014 8912 Mon-Fri 1pm - 10pm,
chat or email. I am not sure as to why you only got a radio silence when there are Customer Representatives who are always available to answer your call during support hours. There is no record that you had tried to reach out to us regarding your account.

A 4 months courtesy refund of 29.00 GBP per month has been approved and will post back to your account in 5 business days. Please check your inbox or spam folder for the confirmation email.

Regards,

Divine
Customer Support

Jan. 22nd, 2021

star star_border star_border star_border star_border

Dog House ,

I have been asking for MONTHS to get my account fixed. I purchased a year and yet each time I try to create a document the app asks me to subscribe. I don't get why this is so difficult. I have paid till Feb21 and I can not use it.

4 years ago

Reply from LawDepot

Hello Dog House,

In order to assist you further, please provide one of the following:
- Email address associated with this account.
- Order number starting with LWS.
- First and last four digits of the credit card used for the purchase, name on the card and the date of purchase.
Once we receive the information, we will promptly assist you.

Regards,
Divine
Customer Support

Jun. 25th, 2020

star star_border star_border star_border star_border

Carol Lewis Courtenay, BC

Tina F of Customer Support was COMPLETELY insensitive and dismissive of my complaint. When LAWDEPOT says you get ONE WEEK (7 days) FREE TRIAL, they really only mean SIX days and will collect their pound of flesh on day seven like starving men at a buffet. BE WARNED!

4 years ago

Reply from LawDepot

Hello Carol,

I am sorry to hear about your bad experience. To clarify, The 7 day Free Trial automatically starts on the day you sign up for it. A confirmation email was sent out to you stating the expiration date and time of the service. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,

Divine
Customer Support

Apr. 15th, 2020

star star_border star_border star_border star_border

Katelyn Zwicker Sydney, NS

THIS COMPANY IS A SCAM. I've been billed monthly for 5 months @ $40.95. They never answered the question we asked in the first place. We've tried once to cancel and nothing has come of it. $200 for a scam that I can't cancel.. and probably more to come.

5 years ago

Reply from LawDepot

Hello Katelyn,

I am sorry to hear about your frustration.
Please contact me directly at 1-855-231-8424 ext 321 monday to friday at 8am-7pm ET.
I would like to take a look at your account and see what we can do to help you out.

Looking forward to hearing from you.

Regards,

Divine
Customer Support

Mar. 13th, 2020

star star_border star_border star_border star_border

Shelbyehang Belleview, FL

Incredibly predatory business practice. Received no notice that I was being billed a monthly subscription, and when I called their customer service she hung up once I asked her if she considered this a predatory practice. Absolutely taking advantage of citizens who do not fully understand the law.

5 years ago

Reply from LawDepot

Hello Shelby,

Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,
Divine
Customer Support

Mar. 9th, 2020

star star_border star_border star_border star_border

Ernest Hall Conyers, GA

I printed one document and 6 months later i see this monthly subscription cost of $33. They stated they send you notice (didnt see one). $200 for 1 document. Definitely stay away from the free trial....Im sure I cancelled right after I got the document I needed.

6 years ago

Reply from LawDepot

Hello Ernest,

I see that you signed up for the Trial Subscription we stated that this was a 1 Week Free Trial twice through the check out process. We informed you of the date and time to cancel your account on the bottom of your receipt. We also sent you a confirmation email on Oct 9/18 when you started your account this stated in bold print the time and date to cancel by as well as the cancellation instructions. We followed this up on Oct 16/18 with a reminder that you were now paying for a full account.
We would have been happy to talk to you at any time about your billing.

Regards,
Cynthia
Customer Support Manager

Mar. 5th, 2019

star star_border star_border star_border star_border

Joe Keunen Bullhead City, AZ

You would think as "legal help" they could at least be truthful, but alas they are true scam artists. It is the old scam of "free" documents; you cant cancel today but you have to cancel at specific time in the future or you will be billed into perpetuity. Deceptive practices at best. Do not use ever!!!!

6 years ago

star star_border star_border star_border star_border

Lori Campbell Inglewood, CA

NOT 100% Free forms. They have you go through the whole form and THEN tell you all that info you just entered was a waste if you don't give them your CC info. DO NOT use this site if you think it's free in any way, shape or form. Scam

6 years ago

star star_border star_border star_border star_border

Paul David Phillips Lakewood, OH

This company has a very deception on line business process. They offer free form but then require you provide a creit card and starting billing you a week later. Then when you realize the charges are reoccuring they are not willing to provide refunds.

6 years ago

Reply from LawDepot

Hello Lori,

When you select the Trial Subscription we do state that it is free for 1 week and will be $33/month after the trial ends you can cancel anytime with no obligations.
When you enter your credit card information we again tell you that it is free for 1 week it will be $33/month after the trial end and you must cancel.

We tell you the date and time to cancel at the bottom of your receipt, we also sent you an email right after you signed up with the date and time and how to cancel your account.

We did refund 4 of your charges for you as a courtesy.

Regards,

Cynthia
Customer Support Manager

May. 24th, 2018

star star_border star_border star_border star_border

Jo Grapevine, TX

I signed for a 1-week trial.. and of course they trick me with "automatic renew" and started to charge $33 every quarter regardless if I used the services or not.. Easy way to make free money.. of course they are lawyers and they are used to this... I don't recommend this business to my worse enemies..

7 years ago Edited September 14, 2021

Reply from LawDepot

Hello Jo,
Hello Jo,

I am sorry that you were charged we did let you know the date and time to cancel by have you contacted us to see if we can help you out.

You can reach me by phone toll free at 1 866.608.1020 Ext 337 or by email at

Regards,
Cynthia

Jan. 4th, 2018

star star_border star_border star_border star_border

Todd Kachinski Kottmeier Saint Paul, MN

Very deceitful. You waste your time filling out the document to realize at the end, that they want your billing information. If it is not a big deal to them, than why hide it on the last page you fill out? Do not waste your time.

9 years ago

star star_border star_border star_border star_border

Katrin

Used it several times. But haven’t used it for a while, then noticed charge of $40 on cc. Sent them an email- silence... I do not recommend giving them your credit card info.

5 years ago

Reply from LawDepot

Hello Katrin,

For uninterrupted access to your document, valid credit card information is required when you sign up for a 7 days Free Trial subscription. If you cancel before the trial period is over, your credit card will not be charged.

Please note that the trial period is specific down to the hour of the day. For example, if you signed up for the trial offer on July 10th at 10am, you have until the seventh day at 10am to cancel the offer.

We appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,

Divine
Customer Support

Jan. 28th, 2020

star star_border star_border star_border star_border

Baky S Chicago, IL

Far from being as good as advertised. Their documents library is extremely limited. The Phone customer service is horrendous. There are several option that are fare better! I would not recommend it at all.

6 years ago

Reply from LawDepot

Hello,

I am sorry for the customer service you received on the phone with our customer service department. What type of documents are you looking for?

Cynthia
Customer Support

Dec. 6th, 2018

star star_border star_border star_border star_border

Teresa Barnard Spokane, WA

SCAM!!!! Pd for 5 year licence for only 1 type of document. I thought I was purchasing access to all docs. Website was not clear enough. Customer service treated me like I was stupid.

6 years ago

star star_border star_border star_border star_border

Victoria parks Tampa, FL

Trash Company customer service reps do not want to talk to you if you are canceling they are very rude they talk over you and do not handle the call correctly poor customer service skills do not waste your time nor money

7 years ago

star star_border star_border star_border star_border

Kristen Sposito Spokane, WA

Monique is condesending and rude. The edits in my document did not save and she was no help. She just kept saying this is the document you completed yesterday.

4 years ago

Reply from LawDepot

Hello Kristen,

We apologize for the bad experience you had with Monique.
We will review the call and it will be dealt with accordingly.
If you still need assistance, Please contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.

Regards,

Divine
Customer Support

Mar. 26th, 2021

star star_border star_border star_border star_border

Rhonda R. Ocala, FL

I paid LawDepot $18.95 for a Quit Claim form but it has absolutely no options for addressing a percentage of ownership or survivorship. Total waste of my money.

8 years ago

star star_border star_border star_border star_border

Bioll Lalinde Epping, NH

Why do I need a darn subscription when I need one document? Chances are that I do not need many documents in my life time. This is obviously a rip off.

9 years ago

star star_border star_border star_border star_border

Willis Magnolia, AR

Lead you to believe it's free. It's not. Waste your time and then ask for money. Free trial for a week but you pay on front end and then try to get your refund. Deceived

9 years ago

star star_border star_border star_border star_border

David Hensley Asheville, NC

Used one time for lease agreement , Cannot get the billing to stop. B of A has disputed the charge and I have tried several times.

5 years ago

Reply from LawDepot

Hello David,

I am not sure why you are having trouble cancelling your account. If you call us at 1-855-231-8424 with the email address that you used to start your account we will cancel your account immediately.
If you have disputed the charges with your bank we do have to wait for your bank to send us that information for the refund but we can still cancel the account to avoid any further charges.
Cynthia
Customer Support Manager.

Jul. 2nd, 2019

star star_border star_border star_border star_border

Paul Atkinson Chesapeake, VA

Their pricing was very deceptive. When I signed up for the advertised monthly price , I was charged for an entire year.

6 years ago

Reply from LawDepot

Hello Paul,

I am sorry for any confusion when you selected the 1 Year Pro License it stated that it was $7.99/month prepaid for 1 year.
I also see that you sent in a ticket about this issue in which we responded and refunded your $95.88.

Cynthia

Jan. 24th, 2019