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LawDepot

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4.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 17th, 2024

LawDepot has served more than two million people, has helped individuals create over four million online legal forms and legal documents, and has saved its consumers over $1 billion in legal fees. Additionally, the company has an extensive library of business and personal documents that can be customized, downloaded, and printed in various legal services and practices.

The do-it-yourself legal forms process comes at a fraction of the cost of a traditional lawyer. LawDepot was founded in 2001 by Ken Sawyer and serves the United States, United Kingdom, Canada, and Australia.

Check Out LawDepot Reviews from Real Customers

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The Good

  • Services
  • Easy Online Legal Document Creation
  • Variety of Packages
  • Client Support
  • Education Resources
  • Money-Back Guarantee

Services

LawDepot offers online legal documents for business, personal, financial, estate planning, and real estate needs. This includes living wills, health care directives, lease agreements, eviction notices, promissory notes, confidentiality agreements, corporation operating agreements, prenuptial agreement forms, separation agreement, and more. LawDepot provides its users with step-by-step instructions when using its service to ensure accuracy.

Easy Online Legal Document Creation

A team of lawyers at LawDepot has developed an extensive library of online legal forms. To get started, you will first be asked what state you are in and then a series of questions where you will either answer the questions by filling in the blanks, clicking a bubble, or by checking a box. It takes your answers and puts them into the appropriate portions of the document where you can then open, save, print, share, or edit the document. This do-it-yourself legal forms process makes creating legal documents an easy task. 

Variety of Packages

LawDepot offers several different pricing options including yearly or monthly subscriptions, a pay per document option, and a seven-day free trial. An account is free to create.

  • The yearly pre-paid subscription costs $7.99 per month and includes unlimited document creation and printing.
  • The monthly subscription costs $33 per month and also includes unlimited document creation and printing. It can be canceled at any time.
  • The a la carte option can cost $10-$49 depending on the document type and amount of time you have access to the document.

Client Support

If you have questions or need assistance, you can contact LawDepot through email, the live online chat feature, the help center, or the 855-number. Phone support is available Monday through Friday, 8 am to 7 pm ET. The online help center offers answers to many frequently asked questions. These contact options are featured in the header of the site under the "Help" tab. 

Education Resources

Not everyone has the same understanding as a lawyer or attorney. If you are looking for more information about legal topics in general, LawDepot has a great blog that covers topics such as real estate, business, personal, family, and finance. LawDepot has taken the time to explain each document and the importance of it as well as who should be using these specific kinds of documents. If looking at FAQs is your preferred method for finding information then LawDepot will work for you. They offer detailed FAQ sections that will most likely answer all of your questions.

Money-Back Guarantee

LawDepot also offers a satisfaction guarantee. If a customer isn't satisfied with their document then they will be refunded within 50 days. In addition, LawDepot offers $10,000 to any customers that suffer damages from mistakes due to company errors on documents.

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The Bad

  • Monthly Price
  • Lack of Legal Information
  • Questions Regarding Accuracy

Monthly Price

If you prepay for a whole year of LawDepot's services it will end up costing you only $7.99 per month, one of the lowest prices in the industry. If you want to do the free trial and let the plan roll over then you will end up paying $33.00 per month. Some competitors offer lower prices for month-to-month or six-month subscriptions.  

Lack of Legal Information

LawDepot features a Law Library that includes FAQs and articles pertaining to some common legal processes, however, the information is brief and not detailed. It may not provide all the information you need if you have complicated questions or extensive legal needs. Furthermore, the company does not offer any legal advice or support. 

Questions Regarding Accuracy

As with many of the other online legal services, LawDepot does not mention whether their documents are fully reviewed by lawyers for up-to-date accuracy, nor does it explain how attorneys in their network are screened and approved. This means that it may be difficult to ensure that the documents you receive from LawDepot are accurate and high quality. However, LawDepot offers a $10,000 legal guarantee that will cover any damages received because of a mistake a document the customer obtained from LawDepot. 

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The Bottom Line

LawDepot is not a law firm. If you are comfortable reviewing and filing your own documents without the close guidance of a lawyer, LawDepot is an easy-to-use platform for obtaining and customizing those documents. If you have ongoing legal needs or expect to need several different documents, the unlimited access you gain by signing up for the monthly or annual packages will likely save you money. However, if you'd like to guarantee personal access to a quality attorney you may prefer to opt into websites that include personal legal advice as part of their service subscription.

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Star Rating

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3.6

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183 Reviews

Review Breakdown

5 grade

58%

4 grade

8%

3 grade

1%

2 grade

1%

1 grade

32%

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Apikorus San Francisco, CA

Divine G was most helpful, explaining the circumstances of your "free" trial and how it converts to a monthly never-ending charge unless canceled within the first week. She understood my confusion and was very personable as well as knowledgeable, and was kind enough to reverse the charges without forcing me to file a dispute claim with Chase Ban's credit card dep't b/c the need to cancel within 7 days was not clear to me. I'm an older hearing-disabled Vietnam veteran and very much appreciated her handling of my situation especially under the pandemic circumstances. What she did for her company is that, in the future when I need other legal documents, and I do - my business is real estate, I WILL go to LawDepot b/c their work is great - the documents I downloaded were perfect and professional. But watch out for an automatic monthly membership fee. Its worth it if you have many documents to design and print, but not just one.

4 years ago

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Reply from LawDepot

Hello,

We appreciate your feedback. I am glad I was able to assist you with your concern.
Thank you for using LawDepot for all your legal document needs.


Regards,

Divine
Customer Support

Jun. 16th, 2020

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Chandler Bing San Francisco, CA

giving 4 stars bc no upfront disclosure you need to provide payment info for the "free" option. once i provided payment info i received a confirmation email indicating, "Your subscription automatically renews in one week on Jun XX 2018 10:09PM ET for $33.00 per month. You can always change your subscription options or cancel your trial before it renews by visiting your account page." i canceled within the disclosed seven day window and received a confirmation email indicating, "We're sorry to see you go, Your Free Trial Subscription has been canceled and you will not be charged in the future." not sure how the other posters didn't understand about the trial period, it's fully disclosed up front with instructions on how to avoid billing. the contract that i selected came out great and i'll use lawdepot again should the need arise.

6 years ago

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Review Source

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Dominick Pilli Woodbridge, VA

Monique H is truly a gem! She is the best customer service representative that I have ever had from any business, not just Law Depot. She took my frustration, settled it down, fixed my issues, trained me, walked me through items patiently, made sure I had it right, and helped me get my documents done and out on time. Then went and taught me necessary things I should know, but just didn’t. Truly amazing, and polite, courteous and knowledgeable, unlike me when I first called on 1/7/22

3 years ago

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Reply from LawDepot

Hello Dominick,

Thank you for the feedback and we are glad Monique was able to assist you.

Regards,

Divine
Customer Support

Jan. 10th, 2022

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Vivi

I love this site! I needed a contract but it is not something I need regularly in my business. This was a prefect find. Although I found a glitch while trying to update my already existing contract both Tina and Monique were able to help me in a most pleasant and understanding fashion.

5 years ago

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Reply from LawDepot

Hello Vivi,

Thank you for your feedback. We are glad everything worked out for you and two of our customer service representatives were able to assist you with your concern.

Regards,

Divine
Customer Support

Jan. 28th, 2020

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Ginny Getty Shingle Springs, CA

Thank you to Monique - excellent customer service! I will, unfortunately, need to cancel my account with LawDepot at this time. I do not have time at the moment to carefully evaluate if this will meet my needs and I will cancel my automatic pmt. When I have the time, I will get involved again. Thank you for your time.

6 years ago

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Christine Tobias Honey Brook, PA

There should be a note that documents should be done on a computer, not a phone or tablet...that wasted a lot of my time trying to print. Divine was a great help when I did a chat session with her to get the document sent to me.

6 years ago

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Chris Town

It was easy to use but I'm just a little nervous about leaving it up to you to resend my password reset as it was taking too long but Devine was very helpful with the whole interaction. She's a keeper.

7 years ago

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Anna Frezza Greenwood, WI

Not sure how, or if, could retrieve my documents to complete them. Spoke to Monique today and was a pleasure to do so...an asset to your customer service!

4 years ago

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Reply from LawDepot

Hello Anna,

Thank you for the review. We are glad Monique was able to assist you with your concern.

Regards,

Divine
Customer Support

May. 25th, 2020

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Peggy A Davis Derby, KS

The process was simple but I had to get help with printing the documents so they didn't show "draft" on them. Don't know if this will happen every time or not.

6 years ago

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Stephanie B Charlottesville, VA

I misunderstood. Now I got it thanks that's what I needed to get my license. Thanks for the great work. Appreciate the clarification.

4 years ago

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Reply from LawDepot

Hello Stephanie,

Thank you for your feedback. We appreciate you visiting our site.


Regards,

Divine
Customer Support

May. 29th, 2020

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Laurie Caldwell

I couldn’t get it to print. I had to finally call in and get it sent to my inbox before it allowed me to print it.

5 years ago

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Reply from LawDepot

Hello Laurie,

We are sorry for the inconvenience. When you click the Print icon, it usually opens in a new tab in your browser, look for the print icon or select the Control and P key to print your document.

We do appreciate you calling our Customer Service line to help you out with your concern.


Regards,

Divine
Customer Support

Jan. 28th, 2020

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Dawn Brown Philadelphia, PA

I have always been very informed by using this service, it has helped me with different types of socuments

5 years ago

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Roy B. Jackson Granbury, TX

Monique H was excellent in her directions, answers to my questions, and explanations. Outstanding service person.

6 years ago

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sally lambert

Monique was very knowledgeable, helpful & above all informative but not aggressive.

7 years ago

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Chris Faith Hudson, FL

Great The person who helped was or is very, very patient.

4 years ago

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Reply from LawDepot

Hello Chris,

We appreciate your feedback. Thank you for using LawDepot for all your legal document needs.

Regards,

Divine
Customer Support

Apr. 27th, 2020