Name: LawDepot
Rating: 3.6

star star star star star

santiago rodriguez Tampa, FL

Representative Ms. C was very pleasant , and prompt . Best wishes. Thank you.

6 years ago

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sally lambert

Monique was very knowledgeable, helpful & above all informative but not aggressive.

6 years ago

star star star star star

Richard Wheelan King of Prussia, PA

Janet was great! She solved all my “Wonky” problems! Thanks ??????

6 years ago

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Rhonda R. Ocala, FL

I paid LawDepot $18.95 for a Quit Claim form but it has absolutely no options for addressing a percentage of ownership or survivorship. Total waste of my money.

8 years ago

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Bioll Lalinde Epping, NH

Why do I need a darn subscription when I need one document? Chances are that I do not need many documents in my life time. This is obviously a rip off.

8 years ago

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Willis Magnolia, AR

Lead you to believe it's free. It's not. Waste your time and then ask for money. Free trial for a week but you pay on front end and then try to get your refund. Deceived

9 years ago

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Jakub Ferenčík Prague, 10

Bad customer service with unclear company policies that are irrevocable despite poor descriptions.

8 months ago Edited March 19, 2024

star star star star star

David McDonald Kettering, NTH

Excellent well mannered Tina put my mind at ease

2 years ago

Reply from LawDepot

Hello David,

We appreciate your feedback. We will certainly let Tina know.

Regards,

Divine
Customer Support

Jul. 20th, 2022

star star star star star

George Braun Winnipeg, MB

Very efficient and knowlegdable. Little quit for my ears.

2 years ago

Reply from LawDepot

Hello George,

Thank you for the feedback. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Feb. 18th, 2022

star star star star star

Dolores Beley Sidney, BC

Perfect, concise, efficient help. Went above and beyond.

3 years ago

Reply from LawDepot

Hello Dolores,

Thank you for your feedback. We appreciate you using our site for all your legal document needs.

Regards,

Divine
Customer Support

Mar. 26th, 2021

star star star star star

Andrew Hall ,

Lauren was patient and professional yesterday.

3 years ago

Reply from LawDepot

Hello Andrew,

We appreciate your 5 star review. We will surely pass your feedback to Lauren.

Regards,

Divine
Customer Support

Feb. 25th, 2021

star star star star star

Shauna Miller Billings, MT

The service is great, and HONEST!! Thank you.

3 years ago

Reply from LawDepot

Hello Shauna,

Thank you for your feedback. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Feb. 12th, 2021

star star star star star

Ted Pickenbrock Denver, CO

Monique was very helpful, patient and kind!

3 years ago

Reply from LawDepot

Hello Ted,

We appreciate your feedback. We are happy to know Monique was able to assist you with your concern.

Regards,

Divine
Customer Support

Jan. 8th, 2021

star star star star star

Eagle Eye Searches LLC Roslyn, NY

Amazing and clear directions! You are a rare gem!!!!

3 years ago

Reply from LawDepot

Hello,

We appreciate your feedback. Thank you for visiting our site.

Regards,

Divine
Customer Support

Jan. 8th, 2021

star star star star star

Peter Lindley Somerville, MA

Monique H was very cheerful and knowledgeable!

4 years ago

Reply from LawDepot

Hello Peter,

We appreciate your feedback. We are glad to know Monique was able to assist you with your concern.

Regards,

Divine
Customer Support

Sep. 17th, 2020

star star star star star

Brian Field Vancouver, BC

It was very rewarding with LOTS of help, Thanks

4 years ago

Reply from LawDepot

Hello Brian,

Thank you for the review. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Jul. 7th, 2020

star star star star star

Mary Larkin Cañon City, CO

Information was helpful. I would recommend

4 years ago

Reply from LawDepot

Hello Mary,

We appreciate your feedback. Thank you for visiting our site.

Regards,

Divine
Customer Support

Jun. 11th, 2020

star star star star star

Lillian Kemp, TX

Any and all questions was answered very quickly.

4 years ago

Reply from LawDepot

Hello Lillian,

We appreciate your feedback. We are glad we were able to assist you with all of your questions.

Regards,

Divine
Customer Support

Apr. 14th, 2020

star star star star star

Tammie Minalia Tacoma, WA

Quick with a response to my printing problem!

5 years ago

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David Hensley Asheville, NC

Used one time for lease agreement , Cannot get the billing to stop. B of A has disputed the charge and I have tried several times.

5 years ago

Reply from LawDepot

Hello David,

I am not sure why you are having trouble cancelling your account. If you call us at 1-855-231-8424 with the email address that you used to start your account we will cancel your account immediately.
If you have disputed the charges with your bank we do have to wait for your bank to send us that information for the refund but we can still cancel the account to avoid any further charges.
Cynthia
Customer Support Manager.

Jul. 2nd, 2019

star star star star star

Jason Dickson

Suited our needs exactly. Great customer service to boot!

5 years ago

Reply from LawDepot

I am glad we were able to help

Mar. 27th, 2019

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Paul Atkinson Chesapeake, VA

Their pricing was very deceptive. When I signed up for the advertised monthly price , I was charged for an entire year.

5 years ago

Reply from LawDepot

Hello Paul,

I am sorry for any confusion when you selected the 1 Year Pro License it stated that it was $7.99/month prepaid for 1 year.
I also see that you sent in a ticket about this issue in which we responded and refunded your $95.88.

Cynthia

Jan. 24th, 2019

star star star star star

ronnie Boraks Boca Raton, FL

Janet was very helpful. She answered all my questions

5 years ago

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Sara Alexander Paris, TX

DO NOT sign up for this service!! Even if you cancel before the free trial is over, there is no guarantee you won't be charged.

5 years ago

Reply from LawDepot

Hello Sara,
If the free trial is cancelled we do not bill the credit card. When the account is cancelled you will receive a confirmation email stating that the account is cancelled.
I am not finding an account under your name but if you wish to disuses the charges to your account please give me a call toll free at 1 866.608.1020 Ext 337
Regards,
Cynthia
Customer Support Manager

Dec. 20th, 2018

star star star star star

Deborah champion

Monique was very professional And helpful

6 years ago

star star star star star

James P. Moriarty

Ms. Reyes was stellar in all her efforts in assisting me.

6 years ago

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Chris Faith Hudson, FL

Great The person who helped was or is very, very patient.

4 years ago

Reply from LawDepot

Hello Chris,

We appreciate your feedback. Thank you for using LawDepot for all your legal document needs.

Regards,

Divine
Customer Support

Apr. 27th, 2020

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Michele Stalteri Stamford, CT

Signed up for a one month free trial on May 9th and canceled on May 20th and was still charged $33 on my CC!

6 years ago

Reply from LawDepot

Hello Michele,

When you sign up for our Trial Subscription we state that it is a 1 week free trial which is why you were charged.
On May 9th we sent out an email to you letting you know the date and time to cancel in order to avoid being charged. We also put this information on the bottom of your receipt.
If you wish to contact me directly I can take a look at your account and see if there is anything we can do for you.
My phone number is 1 866.608.1020 Ext 337
Regards
Cynthia

Jun. 12th, 2018

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Jim

Just another scam when they're done they want your credit card information nothing is free on this website

8 years ago

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lisa pfeiffer

advertises as free once you complete, even though free your credit card information is required to proceed

9 years ago

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Mike H Gilbert, AZ

Shady recurring billing. Never even leveraged site. Charged me $66 for precisely nothing. Garbage

4 years ago

Reply from LawDepot

Hello Mike,

When you create a document, you may choose from three different licensing options:

One Year Pro: $95.88. Create and print as many documents as you need for a full year.

Basic: $7.50 - $49.95 per document, depending on the document. Provides full access to a single document for a specific amount of time.

Free 7 day Trial: Free access to all documents for one week. $33 per month thereafter. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box and we will provide the link to cancel your account.

Our records indicate that you signed up for the 1 Week Free Trial which stated twice through the check out process that you would need to cancel. We placed the date and time to cancel on the bottom of your receipt. We also sent you a confirmation order email immediately when you started that had the date and time to cancel in bold print.

Regards,
Cynthia
Customer Support Manager

Jan. 8th, 2020

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Hayekian von Mises Coatesville, PA

rip off! signed up for 1 yr at $99.00. Charged my card for $297.00. Will not provide a refund

7 years ago

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Sarmad Abro Sterling Heights, MI

Dumb staff support get help else where m

1 year ago

Reply from LawDepot

Hello Sarmad,

I am sorry to hear about your experience. All Support staff are fully trained and equipped with the knowledge regarding the products and services we offer. There may have been a miscommunication between you and the Support staff you spoke with. If these are processes you're having some issues with, the Help Centre is available anytime from the website. If these are charges, please refer to the receipts and emails we sent you. Again, we are sorry for the experience. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Dec. 6th, 2022