U-Haul

Name: U-Haul
Rating: 4.4

Is This Your Business?

4.4

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659 User Reviews

4.4

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659 User Reviews

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The Bad

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Author: Kaitlyn Short

LAST UPDATED: April 27th, 2024

U-Haul Moving Services was co founded in 1945 by L.S. Shoen and his wife, Anna Mary Carty Shoen. After World War ll this couple recognized the need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. Today U-Haul trucks and trailers can be rented from over 15,000 independent dealers and more than 1,200 company-owned U-Haul Moving Centers.

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The Good

Moving Supplies and Moving Help
One-Way Destination
Low Price on In-Town Moves

Moving Supplies & Moving Help

U-Haul offers multiple moving supplies to make your move simple and easy. Also, U-Hauls is 100 percent buy-back of any unused U-Haul box, with receipt, at any U-Haul center nationwide. Some of the moving supplies U-Haul offers include the following:

Boxes
Covers and Bags
Moving and Lifting Tools
Rope and Tie Downs
Storage Solutions
Tape

If you need extra hands to speed up the process of moving you can request additional moving help:

Load/Unload
Pack/Unpack
Rental Truck Driving
Maid Services/Home Cleaning

One-Way Destination

Moving can be stressful and frustrating, especially when you do not have the right equipment to make the move fast and easy. U-haul is determined to help the customers by offering on-way destination moves. The hustle of driving a rented truck to its original location is eliminated by offering a specific drop-off location in the state where you have moved to.

Low Prices on In-Town Moves

U-Haul offers low prices on the moving trucks if you need to use them in the town where you live. Prices start as low as $19.95 with $0.69 per mile, but total cost is based on the size of the truck and how many miles you will be driving. Also, you have the option to pick extended days and miles rates if you need the truck for certain amount of days.

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The Bad

High Price on Between-State Moves
Restrictions on Ford Explorer

High Prices on Between-State Moves

Even though the prices on the U-Haul trucks are cheap for in-town movers, they are much higher if you need to move to a different state. Depending on where you are moving, the prices can range from $170 to $1,200 on a small truck, and up to $1,900 on the larger trucks.

Restrictions on Ford Explorer

If you decide to use U-Haul as your moving partner, you're required to enter the make, model, and year of the vehicle you'll be using if you'll be towing a trailer. If you say that you'll be towing with a Ford Explorer, you may receive a statement that restricts you from using any of the U-Haul equipment because of the excessive costs in defending lawsuits involving Ford Explorer towing combinations.

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The Bottom Line

U-Haul is a do-it yourself moving service that provides moving vehicles, as well as moving equipment, storage facilities and moving help. To make the process even easier you have the option to drop off the moving trucks in the location where you have moved to, even though you might have picked up that same truck somewhere else. If you are using moving trucks in the same town you live in the prices are affordable and customizable based on the days you need it for; however, if you need to moving trucks to move from one state to another the prices might go up to $1,900. Also, if you own Ford Explorer, you can not use their moving equipment because of the excessive costs in defending lawsuits involving Ford Explorer towing combinations.

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User Reviews

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4.4

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659 Reviews

Review Breakdown

5 grade

60%

4 grade

27%

3 grade

2 grade

1 grade

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Christina Coon

Always great service. Never a problem getting a truck the size you need to move on the day you need it. Just nice truck to drive with all your stuff in it to move to your next place. Plenty of other stuff you can buy or rent from them to help you move to.

7 months ago

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Kelsey T.L. Lansing, MI

U-Haul has been a great company for us as we've found ourselves moving quite often. Not only are they helping us move 15 hours away, but they also helped us move from Northern Canada to the United States. It's nice that they made the process so seamless for us--we are grateful for their help. They have locations all over, so you never have to drive more than 15 minutes to pick up or drop off your moving truck. This has helped us tremendously.

1 year ago

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Hyrum Sandy, UT

I've moved several times with U-Haul. The fees are straightforward and the people are usually pretty helpful. I have never run into the issue of reserving a trailer/truck and having it not be there. The only issues I have run into were my own fault - getting too small of a trailer to try to save a few bucks and not being able to fit everything. The online reservation system works great.

7 years ago

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Garth Kline Eugene, OR

U-haul is pretty great. If you live in California it can be pretty hard to get out of state hardware, but if you call their support line they will help you find what you need. I needed a 26' truck to move to Oregon. All the quotes I got from movers were between 7k to 20k! So I decided to rent my own truck. Well, there was nothing close, but I called in and they found a truck that was only 30 min away. It was only 600 (not counting gas, which is ridiculous right now.). I literally saved thousands of dollars . Easy to pick up and return, great rates, trust Uhaul. Just remember to call if you can't find what you need online.

2 years ago

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DefToneR Fort Collins, CO

I used Uhaul locally in florida several times for trailers rental. But then I moved out from florida and rented a truck. I was scared that the truck was going to be old or in bad shape. But ended up that it even had NEW tires (and expensive ones) so I felt more confident. The truck wasn't the most new but it did its job. All neighbor branches are a disaster, always try to finde a dealer not a neighbor branch. They are almost (of not the only) the only company that rent trailers out of the state. Everything worked just fine. May be the customer service at most location is not the best but the product and service itself works. Now at the same branch that I dropped the truck at my destination city, is where I reload my propane :D

2 years ago

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Jason Walker LaFayette, GA

I love doing business with UHaul. Their network of rental dealers is convenient, trucks have always been ready when promised and the price is fair for access to this range of equipment. I've used vans and large trucks. I like how UHaul has designed their trucks specifically for how they are used rather than purchasing off-shelf trucks with no forethought or modification. The ramps and "Mom's Attic" are useful features which make the difficult job of moving and item transport much easier. I find the UHaul offices / dealers to be knowledgeable, helpful and up front about availability, pricing and policy.

2 years ago Edited January 20, 2022

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JimS. Cathedral City, CA

I used U-Haul when I moved from Washington to Southern California. Specifically, I used three U-Box self-pack pods. Overall, the experience was good, convenient, and cost efficient for me. I didn’t have a lot of stuff to move, and it wasn’t worth paying a moving service. This was less expensive than me renting the truck and doing it all myself and having to drive it myself, and pay for gas. And move a cat. Two things to remember, though: first off, make your reservation WELL in advance, and try to move when everyone else isn’t moving. That goes without saying. This definitely impacts your cost. Secondly, pack that U-box carefully. When they say, “some items may shift during moving“, they are not kidding. I knew things would move around *some*, but I didn’t expect the boxes would be tilted back at as large an angle as they obviously were. Some of my stuff was ruinted. It was annoying, but it wasn’t enough to file an insurance claim for it, and it would not have been worth it to pay for their insurance. Overall, I think U-Haul trucks are also good, and I have used them before to self move, too. I liked the U-box product offering also, but it takes a little bit of planning and strategizing to make it work best for you.

2 years ago Edited January 3, 2022

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Tanner Cook Gilbert, AZ

I love u-haul. They always seem to have a location near me, and renting from them is always a fairly quick process. Their storage units are high quality and they offer A/C in some of those units! I’ve rented both storage units and other products with no problems, and will use them in the future.

6 years ago

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Nichole Davidson Sandy, UT

I move A LOT and I've always sought out U-Haul first because they have the best rates, great employees who have always been helpful (no matter which location I've visited) and had trucks when I've needed them. No need for further explanation because I've never encountered a problem that needed fixing - I've always been in and out.

7 years ago

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Kathy Jones Long Beach, CA

U-Haul has helped our non-profit organization for the last 4 years. We donate new shoes, to inner city kids. W have no way of transporting, Uhaul gives Heart2heart a $150.00 certificate to rent trucks to help transport our donation.

7 years ago

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Crystal

Used a uhaul from Washington State to new Mexico. It was a 10 ft truck, easy to drive very smooth. I think they had speed control on though. Couldn't go faster than 70 even though some freeways in states are faster which really sucked. It wasn't our first choice of renting due to its higher pricing than others but it's automatic and has many outlets where I could return.

7 years ago

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Ruth Gordon FL

U-Haul has been a company that has been around all my life that I can remember. I am 5 an Me and my family have always trusted U Haul with our moving needs. My elderly mother moved her entire house from Tallahassee Florida to Los Angeles CA last year. She and my son and 2 kitty cats rented a large truck and a hitch to haul her SUV. It took 4 days to travel and reach their destination. Thank you for getting my family there safely U -Haul.

2 years ago

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Kaveh Parsi Calgary, AB

They're a great moving with very good customer service in my experience. Every time I wanted to rent a truck to move my stuff or help a family or friends move the were very good and gave us the vehicle we needed even if they didn't have it at their location they called and booked one for us at another location and all we had to do was go and pick it up

2 years ago

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Kim Boyles Wilson, NC

I rented a U-Haul for moving out of a storage building into my new home. I found the price base on size and time used along with mileage to be best in my area. I looked into several other companies and went back to U-Haul because of the broad range of locations in many towns near me. They also made it simple to rent for my needs with fast experienced customer care.

2 years ago

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Ryan R. Jacksonville, FL

Utilized U-Haul a couple of times for moves. U-Haul provides everything from truck/van rentals, storage for your furniture/valuables, and packing supplies (boxes, tape, sheet wrap, etc.). Able to set up through U-Haul's website all the things I need to-such as renting a storage space, truck/van, and purchasing supplies. All locations I have visited have very professional and courteous staff who ensure that you're all set up for your big move. Can't recommend U-Haul anymore than I already have-great great company!

2 years ago

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Dee Belfast, ME

U-Haul has been my choice for a company helping with moving items. Most recently I rented a trailer(open tow trailer) to pick up a chicken coop about 3 hours away. The trailer was easy to put the coop onto. I also found it easy to secure the coop with rope due to the various hook areas available. I sometimes even use their box trucks & vans to move local items myself.

2 years ago

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Jnt_421 Bethel Park, PA

Uhaul is very convenient and they have so many locations. You can rent for an hour or you can rent for a day, and it's affordable. They have everything you need, or didn't think of, to help with your move. Their storage facilities on the other hand are a little pricey compared to their competitors. With that being said, I do not have any complaints about Uhaul, and the services I have had, have been good.

2 years ago

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Judy Fred Narragansett, RI

Always there when you need them. I can't tell you how many times I've moved over the years. I finally wised up and stopped calling "friends with trucks". The clean smoke free trucks are all automatic transmission with huge mirrors, A/C, and radio. I love the option to use "in-town" or leave the U-Haul in another State. Their customer service is great and the truck are so user friendly. And you can get packing materials to boot. One stop for all moving needs!

2 years ago

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KW Seattle, WA

We have used U-Haul for quick hauling jobs (we rented a pickup truck) as well as moving to new homes and moving across country. All the times have been positive experiences. The staff at each location where we rented vehicles or trailers were very friendly and helpful. The vehicles and trailer were all clean and seem to have been well maintained. The price we paid was fairly reasonable.

2 years ago

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scotty Saint Paul, MN

U-Haul is one of the older and more experienced moving equipment rental guys. They have every size vehicle or trailer you can want they have good pricing and they know what they're talking about as far as packaging and stacking in a truck so take their advice. I've used them several times some stuff not even for moving necessarily it's all in a big load of something somewhere, are using a car dolly or the car trailer. It's another place to think of if you're trying to tow a car most people don't. They got great roadside service if anything should happen to you on the road in one of their vehicles or pulling on their trailers. I definitely recommend U-Haul over the other guys

2 years ago Edited March 31, 2022

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Cathy Lee Gettysburg, PA

I rented a U-Haul van to take some furniture to my family in NC. The experience with U-Haul was ultra-pleasant from beginning to end. They were ready for me when I got there. The vehicle was so comfortable, very clean. Check back in was literally moments - there was someone in front of me, so I was prepared to wait, but immediately they came from inside, checked a couple of things and BAM! I was done.

2 years ago

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J. D. Maney Pensacola, FL

I have moved more times than I care to count, and although I haven't always used U-Haul for each move, I have used them at least eight times. I literally put my life and all my possessions in their hands when I drive one of their vehicles loaded with what I am moving, whether it be across town or across the country! Never has one of their vehicles broken down and left me stranded, something for which I am so very grateful! If I have to move again (I hope NOT!!), I wouldn't hesitate to call on their services again.

2 years ago

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Iseno Jean Francois Elizabeth, NJ

I think U-Haul is a great company. There are 2 things I really like about it. 1) After you finish using its vehicles, you can drop them off at any of their locations. It does not have to be at the one where you picked it up. 2) They offer you insurance, and it's cheap. Once you take it, you're covered. If anything happens to the vehicle, it's on them, not on you.

2 years ago

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Dougie D Harold, KY

Cost vs equipment quality is amazing. You can go in, rent it on sight or online any size to fit your budget and needs. From a tiny trailer to a full sized semi truck they got you covered. With other services there is always lost, damaged or stolen items, to them is stuff. With U-Haul it’s all you, so it’s how you want, when you want and level of care that only you will give you precious keepsakes, to you it’s precious memories and emotional history!

2 years ago

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Michael Surber Memphis, TN

I have used U-Haul multiple times to move from home to home and also have used their car transport trailers as well and I give them a 5 out of 5 stars on everything as long as you do your part they keep their word. Bring their property back how you got it clean and the gas back where it was and you won't be charged any extra. I made sure to keep my contract with them as they did with me.

2 years ago

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Chad Hopp Austin, TX

Literally never had a bad experience with 3 different uhal locations. They provide you with a vehicle so fast. They're actually extremely affordable. The customer service is pretty good as well. If you follow the rules with their vehical (ie: filling the gas to the requested amount prior to returning the vehicle, ect..) you wont be charged with any extra fees. Drive safe, be smart, and fill the gas a little bit higher than what you started with! I highly recommend uhal if you need a moving vehicle

2 years ago

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Steven Shimmin

I like U-Haul. I have used them many times. both locally and cross country.. Rates were fair and they have good support. Once I had a truck break down on the freeway while going across the country. Within a hour they had another truck to me and help to unload truck and load new truck to get me back on the road. I would highly recommend them for moving

2 years ago

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Chelsi Day Ghiorzi Columbus, OH

We have always had such wonderful experiences with uhaul. I would say I've used them for 10 moves and have had nothing but positive things to say. 15 years ago they installed the hitch I needed on a car at the time so I could pull a trailer. Over the years they also taught me how to attach and detach trailers on my own and how to maneuver driving my car with it attached. They've always been in decent shape and the price is always great.

2 years ago

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Juanita Morrison Columbus, OH

Uhaul is always available. When I purchased my home I rented a full size truck to move my belongings. On short notice, we needed a van to move a washer and dryer set. We had no problem making a same day reservation and getting what we needed. The rates are affordable and the drop off was easy. We were able to return both vehicles to the same location without a problem.

2 years ago Edited January 3, 2022

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Cam Hall Palmyra, VA

U-Haul is the leader in rental trucks by a LOT. It is so quick and easy to find a nearby truck, reserve it, and rent it from one of their franchises. The sign out and insurance process is straightforward, and it makes returning the truck (after the tough move) a breeze. U-Haul is like another reliable utility for people moving, and it is so appreciated.

2 years ago

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Steven Whites West Valley City, UT

This company is awesome for when you are moving. They offer a wide arrange of different sizes of trucks so you can get the perfect size that you need when moving or when you need to make a big haul. Plus these guys actually offer installing tow hitches on your truck if you don't have one yet. So that is awesome, they do charge a little more than some places, but they have all of the pieces usually in-stock and are not booked out very far in advance; at most 2-3 weeks out.

3 years ago

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Michelle Bray Pleasant Grove, UT

Every move from being a newly wed, to our first home, job change came with a move, to our current home, we have used U-haul to get us moved. The U-Haul Store had a complete selection of boxes, packing tape, bubble wrap, labels, pad locks, dollies, moving blankets wardrobe boxes basically, everything we needed to make our moves as easy as possible. That is why we will use U-Haul again when our children have there first homes.

3 years ago

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Michael C. Fayetteville, AR

U-Haul offers great moving vehicles and storage for all of your moving or storage needs. I have used U-Haul multiple times while moving large amounts of stuff and it would not of been efficient or successful without U-Haul. They offer quality and sturdy moving vehicles (with other moving essential such as: boxes and furniture pads). I always make sure to contact U-Haul, before I need to move large quantities of stuff.

4 years ago

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Irinna Danielson Riverton, UT

I feel like U-Haul is synonymous with moving. Anytime we've needed to move, we call U-Haul because of the trusted service they've provided through the years. It's easy to book, the prices are good, and you know when you rent from them that you'll get just what you need to move furniture, equipment, etc. It's the company we always turn to when we've had to move.

4 years ago

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Stephanie Byrd Tallahassee, FL

U-Haul is my one and only go-to when moving. U-Haul is dependable, flexible, and affordable. I can always depend on U-Haul to have a variety of vehicles and items for my moving needs. They offer a ride range of truck sizes, whether you're moving items from a small room or large house. To top it off, they offer packaging materials like tape, boxes, and much more. The prices are great with a flat rate and your expense depends on how much you travel. Not too bad, I would recommend.

4 years ago

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Mike Ika West Valley City, UT

Ive always had a good experience with UHaul. Lots of truck sizes to choose from. Pretty cheap rates. And lots of locations to rent from. My one annoyance with UHaul though is having to pay for the dolly. They purposely put it in the truck and lock it up in front of you, tempting you to break the seal. Hahaha kinda shady, but no big deal as long as you know to expect it.

4 years ago

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Stephanie Love Herriman, UT

I’ve used U-Haul and few times during our moves and it has made the moving process so much easier. I’ve done several moves with just our own personal trucks and trucks from friends and it was a lot of trips and a lot of work. I loved using U-Haul because everything was enclosed, so you had that piece of mind knowing your would losing anything along the way and we did the move is just a few trips. It was so work the money and made the moving process so much faster. We will use them again if we ever have to move again.

4 years ago

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Michelle Rios Ogden, UT

When moving from West Valley City to Herriman, we were able to load up a big U-Haul one time and get the job done quickly. Both the cab and the back of the truck that we rented were clean. The associate that helped us get it all lined up was courteous and nice, he even made us laugh a few times. We were able to get all the boxes and tape we needed for the move from U-Haul as well. Thanks U-Haul for making moving a breeze.

4 years ago

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James Conder Eagle Mountain, UT

Growing up there was a U-Haul store up the road from us. I saw it daily going to grandmas house. 30 years later that store is STILL there and I have used them a handful of times. Moving out of my folks into my 1st apartment. From my 1st apartment to my 1st town home and then to my new home with my wife. They have amazing prices, great customer service and are SO easy to work with, pick up trucks and return. It's no wonder they have been around for as long as they have

4 years ago

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RodrigoRamirez Austin, TX

I've had to move several times within the city I'm in. When I do, I'm always debating over paying for movers or doing it myself and when doing so, then ask how I'm gonna do it? Thankfully U-Haul has made this extremely easy as not only they've provided the trucks I need, but at decent prices. In addition to this, dealing with the people at the locations have been a breeze. I can't say I've tried others, but I don't see a reason why I would. Thanks U-Haul!

4 years ago

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Thomas Hullinger Pleasant Grove, UT

I have made many moves with U-Haul. They are usually very convenient, priced right, and you get the size you need for the time you need it. Also you can return them very conveniently also.

6 years ago

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Angela Miamisburg, OH

I have used U-Haul all most every time I have moved in my life and on the most part it has been good but this last time was horrible. My husband and I decided since we always had a good experience with trunk rental that we would use them for a storage unit, the setting it up on line went great, online said insurance was optional so we decide against it because we only need for a month or 2 then we got to uhaul they raised the price from online and demanded we pay for insurance though them even thro our renters insurance covered it. I called corporate they said that they would look into it but never got back to by phone or email. They also said that you do have to have insurance but their website didn't say that. I told them that was false advertising and they need to change their website. I have not been back to their sit to see if they changed it and I plan on never using them again for anything.

6 years ago

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Dottie Denver, CO

Made a reservation during my last move with U-Haul. Showed up the day of my move and they were very accommodating. Had the truck I reserved ready and waiting for me. Also the store I went to had all the moving supplies I needed. Thanks U-Haul!!

2 years ago

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ReputationMatters Boise, ID

Used for years, UHaul always comes through with good equiptment. But they've taken on a piece of junk with their phone app. It for the past three rentals using two differnt current model Samsung photos refuses to accept the pictures they reaquire I take of the dashboard. So I end up leaving the keys and a voicemail indicating such and they clear up the mess. The mess is the app.

2 years ago

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Mary Ellen Lee Gilbert, AZ

I LOVE U-Haul. Needing to rent a truck for moving is difficult and plans change. I have never seen a more flexible moving company. Their prices are great and their customer service is unmatched. Their supplies are also very reasonably priced. We use them for all of our short-term moving needs!

2 years ago

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tracy Warner Robins, GA

i think U-Haul is a perfectly fine moving co. They have always gone above and beyond to help me with whatever i needed. Never have i had a problem with any equipment i rented. I can't think of anything bad to say about the co.

2 years ago

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Jewelleah Kempers Las Vegas, NV

Uhaul is notorious for getting customers in their door with their flashy ads all over their trucks of "Rent this truck for just $29.99 one way!" Well, that 29.99 turned into $189.00 after they charged me for gas and other fees. I refilled the gas myself prior to returning the truck but it was after hours so I dropped it off and put the keys in the drop box and the next day they ran my credit card for another $108 stating the gas level was not where it was supposed to be! I put $85 in the tank and I only drove a total of 16 miles round trip! These people take advantage of the credit card you put on file and charge you whatever they feel like charging after you leave. It's terrible!

2 years ago

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James Woodworth Peoria, AZ

I rented a 26 ft. Truck and car trailer to move across the country. I had no issues. Would do it again. The truck was loaded to the hilt and the low truck bed and built-in loading ramp made it very easy to load and unload.

2 years ago

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Jenny Hite Kansas City, MO

I have used U-Haul many times through the years. The best deal is to have your own trailer hitch and to rent a trailer and that keeps the price to the advertised price. Other than that, renting a truck works well but is MUCH more expensive than the advertised $19.99/day, etc. But I've always been very pleased with the customer service and ease of rental and check in.

2 years ago

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cathy beasley Livingston, TN

Any and everytime I go to move uhaul is my choice. They have great prices . The trucks are very roomy and depending on what your moving they have a variety of sizes. And returning the uhaul I've always found to be easy theres normally a uhaul place close to you for you to drop off they are easily located. I have to say I will stick with uhaul for my moving needs because I've never had to complain about anything with them . They always meet my expectations in truck size, location , and price.

2 years ago