Penske Truck

Name: Penske Truck
Rating: 4.4

Is This Your Business?

4.4

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83 User Reviews

4.4

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83 User Reviews

The Good

The Bad

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LAST UPDATED: May 30th, 2024

Founded on December 1, 1969, Penske Truck Rental offers do-it-yourself movers well-maintained rental trucks as well as moving equipment, packing supplies, accessories, 24/7 Roadside Assistance, and a network of thousands of truck rental locations across the United States and Canada.

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The Good

Discounts
Moving Supplies and Services
Roadsite Assistance

Discounts

Penske Truck Rental offers multiple discount offers and deals. Of all the national truck rental companies, only Penske offers free unlimited miles on one-way truck rentals anywhere in the United States. Other companies charge for miles over a certain amount. Penske offers the following discounts:

AAA members discounts on truck rentals and moving supplies
Military discount off truck rentals at more than 2,200 convenient locations
College student discounts of 10 percent on all truck rentals plus
An additional 10 percent discount if you book your one-way rental online

Moving Supplies and Services

Having additional moving supplies and services is the key to making your move simple and convenient. Penske Truck Rentals offers the following resources:

Towing equipment
Moving boxes and supplies
Self storage
Moving labor

Roadside Assistance

Penske offers 24/7 roadside assistance with your Penske equipment, such as truck-flat tire, mechanical problems, fluid leakage, etc. The roadside assistance is available 365 days a year at any time of the day, because accidents do not take vacations.

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The Bad

Undisclosed Prices
Additional Fees

Undisclosed Prices

Unfortunately Penske does not disclose prices on trucks, moving supplies and labor. You can request a free quote on their website by providing your contact information and details about your move. Prices on the moving boxes, towing equipment, moving labor and other resources is not disclosed as well. Knowing the prices that might cost you to move is a simple way to reduce stress and compare moving services near you.

Additional Fees

To cancel your reservation with Penske or add additional days to your move might cost you some extra fees. You can cancel your reservation up to 48 hours prior to your pickup date for no additional charge. If you cancel within 48 hours of your pickup date, there is a $100 cancellation fee. If you add days prior to your pickup date, your additional days would be $50 each, and if you add days after you pick up the truck, your additional days would be $100 each.

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The Bottom Line

Penske Truck Rental has over 45 years of experience in moving resources. They offer multiple resources and services to make your move easy and stress free. Also, you can find additional discount offers and deals if you qualify for them; however, undisclosed prices and additional fees will make it difficult to know how much your move will cost you and what additional fees you might face during your move.

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User Reviews

Star Rating

4.4

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83 Reviews

Review Breakdown

5 grade

59%

4 grade

28%

3 grade

2 grade

1 grade

Sentiment Criteria

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Quality

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Sue Brady

Awful experience. Reserved a truck and when I went to pick up, it was not there. I called customer service and they were going to call me back with answers. No return call from customer svc as promised. I then spoke with area manager and he guaranteed the truck would be there the next day for me to pick up.....and it wasn't. The area manager then would not answer his phone the next day, it you can believe that! I contacted corporate offices and the person I spoke with gave the usual song and dance that they would look at the issue internally. Two wasted trips to pick up a truck that was guaranteed to be there and received nothing in return, not even the truck that I reserved.

5 months ago

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Brad H Gilbert, AZ

We. have. used the Penske truck rental service.at least twice to move our daughter to Portland Oregon and to Provo Utah. I really liked this company. They are very fair in how much. their charge often being lower than their competitors. I also like not having to pay by the mile but only by the day. The. check in and. check out. process for the trucks has always been very easy and efficient. I really like that they have. partnered with. Home Depot as a drop off site which is very conveninent. Their trucks are clean and run very well. Never had a problem with the mechanics of the truck. Overall I really like this company

3 years ago

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Becky Olathe, KS

I had a good experience with Penske. I was moving from Iowa to Kansas and rented my truck from them. They were very helpful and I didn’t have any problems with them when I returned the truck to them. I kept the truck for two or three days and didn’t have any problems when I returned it to them. I would recommend them to anyone that asked me where would be a good place to rent a truck for moving.

2 years ago

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My husband rented a Penske truck in April/May of 2020 in the Charleston, SC area. It was a good price, and we were able to return it to Monster storage in Orangeburg (which was our destination). We also rented a dolly for our large furniture items, and some furniture blankets. The process was easy, affordable, convenient, and an all around good experience.

2 years ago Edited January 1, 2022

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Cindy H Gilbert, AZ

We have used Penske for 2 major moves and both times we were extremely satisfied! The trucks are well maintained and serviced and i never had to worry if it would break down. The rates were very fair with no hidden costs. The customer service was great and always very patient in answering questions. Pick up and drop off were quick and easy. They also have unlimited miles which is really helpful. No hidden fees. Whenever we need a moving truck, we look at Penske first!

3 years ago

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Zac Cannon Norcross, GA

I had to drive a Penske truck for an independent percussion ensemble that I work with while we were attending WGI World Championships in Dayton, OH. The truck we used was great and got amazing gas mileage. We drove to several towns for our shows and I never had to fill up the take the entire weekend we were in Dayton. The director had to fill it before turning it in and it was just at below half a tank when he turned it in.

4 years ago

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Tim Adams Seneca, SC

First I would say I’m a senior and a veteran, i rented one way and due to no fault of my own my house I was moving to has had a delay in closing, I was giving extra days to use there truck but was told it it wasn’t returned by a certain date they would report the truck as stolen?? I was willing to pay anything for the extra days , so I will have to rent a U-Haul and unload the truck into it so I don’t have to worry about going to jail for something out of my hands, the truck and company are great , compassion for this kind of circumstances Are not very disappointed that a senior citizen would have to go through back breaking unloading to get their truck back with no regard

11 months ago

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Richard Danby Rexburg, ID

I have used these trucks for a long time. It is nice and easy to schedule a rental. These trucks have always been clean when I pick them up and they are kept up on maintenance. Won't ever use a different company.

3 years ago

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Joesaffran Baltimore, MD

My experience with Penske was great. The rental part of it went smoothly and was given advice on what size truck and storage to rent. The truck was clean inside and out. I had gotten a flat tire and they came out quickly to repair that tire. This truck company to me is number one.

2 years ago

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Wendy Shaw Queens, NY

Made my move so much easier.. Got a quote, reserved a truck, found a location, and set up my move all on-line. Quality customer service. Got to view all thier truck options on-line before deciding which one fit my needs. Affordable, clean, low rates....what more could I ask for?

2 years ago

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The Bean Spiller Provo, UT

Rented a couple of their trucks for the summer for a group I was in and they were super nice. They had an electric lift which made loading and unloading the trucks everyday so much easier. They were also easy to spot cause of their bright yellow color

3 years ago

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Trey Farner Norcross, GA

During band, my drumline did not have enough space to store all of our equipment, so we had to rent a Penske truck and doing so really helped us out, it had enough space for all of our equipment, it had a lift on the back of it to help us out, and was really easy to use.

4 years ago

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Dwhoush Slidell, LA

The Penske trucks I have rented have been great! The customer service I’ve received from even the independent dealers was great. The trucks were always in decent condition and if I was done early, I could bring it back early!

4 years ago

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Eddie Rios Ogden, UT

I have used Penske Truck for a long move out of state just once. But it was a great experience. They rented me a late model truck that was comfortable and reliable to use. The truck was bigger than I needed but was surprisingly economical on fuel. I appreciate the overall pricing and the reservations service that it came with.

4 years ago

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Lawrence Lee Provo, UT

Like with Uhaul, Penske is very reliable. The process of renting and returning the moving trucks were painless. They do the job well and it's a great option still for moving! No complaints as it's all pretty straight forward. Key is to get someone who knows what they're doing to help with the organization of your stuff to make sure nothing falls or breaks in transit!

4 years ago

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Mickey Mangum Long Beach, MS

We used Penske to move our marching band around for several years. The trucks are of great quality and always clean. The service was great when we picked up and turned in. Never had any issues getting equipment when we needed it. Great company.

4 years ago

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J Atterberry Daphne, AL

Great trucks ! Always very maintained and clean . Sure they have their moments but they are a people pleasing company . I will only use Penske trucks .

1 year ago

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Morgan Tennant Shelley, ID

Penske's are fantastic! I love the electric lowering and raising lift feature! It's great for moving heavier items that would be too tough to push up the ramp!

3 years ago

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courtney tennant Salem, VA

A little on the more expensive side but overall is worth it with what you get in return. Normally they give you the truck with a full tank of gas, but they only gave me 1/2 a tank to start with.

3 years ago Edited September 14, 2021

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Shelton Germaine Rogers, AR

Over the years I have used this company on more than once occasion. I have found they to really be average. I did have one time when I rented a truck from the. I had purchased the insurance and I am glad I did. I ended up scraping the side a bit, it wasn't a problem though. They honored the agreement and I didn't have to pay a single dollar.

2 years ago

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Tammy Bright Lexington, KY

I have used Penske for years. I can count on clean trucks and professional services upon moving. The last thing you want to worry about during a move is, is the truck clean enough to haul my good furniture?!

2 years ago

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Austin Tempe, AZ

Always use Penske as my first choice in moving truck rentals. I have used other places but Penske always has new trucks that are clean and well maintained. I have never had any issues with Penske.

2 years ago

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Lisa C Johnson Washington, DC

We used Penske for moving mulch for a Boy Scout fundraiser. We packed alot of mulch in the truck to deliver to customers. The truck was comfortable and easy to drive. It was also one of the most reasonable rentals at the time. It served its purpose.

3 years ago

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Wendy Liu Bethesda, MD

Penske was super affordable and renting a moving truck was super easy as the staff were very nice and corporative! We moved from Boston to Maryland and the truck worked like new, the returning process was also super easy! Totally recommend Penske!

4 years ago

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Kevin Fallon Wilmington, DE

On July 15th 2017 I had a reservation for a 16 foot truck to help my family with a residential move. I went to the 350 S. Main St., Newark, DE 19711 location and found they did not have a 16 foot truck. This made my move horrendous. We received a smaller truck, had to make multiple trips, and ruining the ENTIRE weekend, when it was only to have been a half of a day. I was assured I would have a truck and did not. I am not sure what kind of business takes reservations but does not honor them? I will not be using them in the future.

7 years ago

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Jenny Hite Kansas City, MO

I rented a Penske truck once and was very unhappy that the final price came to much more than I was initially told. I do have to give them credit, though. When I complained, they knocked some of the extra price off. I would never rent from them again.

2 years ago

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Jennifer Orlando, FL

I recently moved across the state and rented the largest truck available. Pick up and drop off was incredibly easy. It was a bit expensive but better than hiring a company to move me!

2 years ago

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Juanita Morrison Columbus, OH

I rented a Penske truck for my move to Arizona, the latch on the trailer was broken so my car was not secure. Customer service responded quickly to repair the latch. The truck has a odometer limiter which negatively affected the gas mileage.

2 years ago

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Luke Swierczynski Franklin, MI

Trucks seem to lack the quality of some competitors in terms of comfort in my opinion, but decided to give them a shot for a quick move for some furniture I got off facebook. No issues, easy customer service.

2 years ago

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Terin Layton, UT

We used Penske trucks in our last move and were happy with them. They worked well and had trucks big enough for what we needed. The only issue is they go so slow but I can understand why.

3 years ago

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Christopher Whiting Los Angeles, CA

Good company. Trucks are a little higher set than the uhaul trucks but don't have wheel wells inside them. Always a nice truck but can be a little more pricey.

4 years ago

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Bryndie Managua, MN

Super nice employees who were very helpful with our rental. The truck was in good condition and I didn’t worry about the safety of the items I was transferring while moving them.

4 years ago

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Daphne Brown Riverton, UT

I rented one recently and it was a great experience. They had a great truck with some impressive features to make a good trip for me. The price was pretty high compared to others.

4 years ago

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Thomas Hullinger Pleasant Grove, UT

Penske is a great option for moving. They have great prices and the trucks are nice and easy to operate. They are a sure way to go.

6 years ago

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Mary Ellen Lee Gilbert, AZ

Great for long distance moving! They were extremely affordable and easy to use. I highly recommend them for long distance moves!

2 years ago

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Jack Rein Sparta, WI

We rented a truck to move when we were relocating. The truck was clean and in very good condition. Everything worked well.

2 years ago

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Cheyanne Osoria Oklahoma City, OK

Prices are somewhat affordable but slightly high. There are not that many locations available. I had a hard time trying to a find an affordable truck for just a few hours. It shouldn't be that difficult.

2 years ago

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Janice M San Jose, CA

I rented a truck from them to move my son's belongings from storage to his new college apartment. Everything went smoothly. A good experience.

2 years ago

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Becky Baguss Olathe, KS

They were very helpful and I got a discount on my truck. I would recommend this company to anyone that needs to rent a truck. Very good company

2 years ago

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Alex Gohlke Franklin, MI

What a great truck service! Custumer service is so helpful in getting exactly the right truck at exactly the right time! made my move so easy

2 years ago

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Devin McClellan Eagle Mountain, UT

I rented my truck through Home Depot. The equipment was well-maintained it was a great price and I received great service

2 years ago

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Whimsigal48 Oklahoma City, OK

We used Penske only once to move half way across the country. We had no mechanical issues at all. Everything went very well.

2 years ago

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Dave_ Layton, UT

Prices were reasonable for the rental of the truck. There was plenty of space so we had few trips to move all of our stuff.

4 years ago

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Ashley Ulibarri Sandy, UT

We rent trucks quite often and Penske is always our first choice. I feel like the pricing is great and there is always availability.

4 years ago

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DeeDee G. Norcross, GA

With being in a band organization, Penske is all we use! Very easy to load things on, and the elevator on it is VERY useful for heavy equipment.

4 years ago

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Clayton Parry Mesquite, TX

Best trucks! They will typically beat out the price of a U-Haul and you get more space. Plus their trucks are usually newer.

4 years ago

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Roman Christiansen Pleasant Grove, UT

Penske Truck moving service is very efficient and helped my family through a move. Everything got to the house on time and with no damage!

4 years ago

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Tony Riverton, UT

Moved from ID to UT with a Penske truck. It was brand new, clean, and ran much better than the UHaul I used in a previous move. Great price too!

4 years ago

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Tom Pleasant Grove, UT

I have used Penske Truck rentals in the past, but usually they are higher priced and not very convenient.

6 years ago

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Marc Geller Las Vegas, NV

Hi used their service extensively when I moved a few years ago. The trucks are dependable and a much better value than U-Haul.

2 years ago