Name: U-Haul
Rating: 4.4

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Luke Gibson Provo, UT

It seems like wherever I go around the country, U-Haul is consistently a difficult experience. Something always turns out differently than you'd hoped, and not in a good way. The prices advertised are deceiving, they need a much better model to communicate what a customer will actually end up paying instead of blasting "only $20!" on the side of their trucks when you will very likely be paying $100+. The customer service is consistently terrible and the more avoided the better. However this isn't usually possible since something is always sure to go wrong.

6 years ago

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bsummer2000 Longview, TX

We had uhaul put a brake Controller on my SUV and they ran a wire over my gas pedal. Every time o pressed the gas beyond a certain point, my pedal was held down causing me to almost crash off a mountain road in Colorado. It was not until I could get into a parking lot to discover what had actually happened. I called the uhaul in Denver Colorado and they fixed the problem.

2 years ago

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John Vaught Denver, CO

They messed up when I ordered a truck and was unable to pick it up but had one ready at a nearby store also gave me an extra couple hours of use at no charge

2 years ago

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Lorraine Z New Orleans, LA

Have been renting from U-Haul for years. Always have clean, safe vehicles that have never broken down on me and the attendance are always helpful in making sure I have everything I need for my moving issues.

2 years ago

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Henry Lebensbaum Andover, MA

i have used this service several times. It is very inconsistent, and sometimes i have to wait for a scheduled appointment. Sometimes, they do not have the promised vehicle available. The vehicles are usually dirty and every thing is ala carte.

2 years ago

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Clinton Coddington Catskill, NY

I have used U Haul on several occasions and have never had any issues with this company. They offer top of the line trucks trailers and shipping to get you and your belongings where they need to go.

2 years ago

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Derick Johnson MA

When I helped to move a family member it was made very easy for us to accomplish with the help of U-haul it, we were able to leave the vehicle in the state which my family member moved to and get on the bus to return home

2 years ago

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Josh Hughes Denver, CO

Have used Uhaul every time I've moved (a lot). Never have had an issue. Usually have to wait a long time at the stores, but not bad considering the whole experience has been fine.

2 years ago

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Rudy Moreno Los Angeles, CA

From beginning to end everything went smoothly. Policies and penalties explained clearly. Truck was exceptionally clean and ready for the road. No complications.

2 years ago

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Jazz Rock Fusion & Synthesizer Music Wake Forest, NC

These guys have been around for forever and the local places around Raleigh very greatly in the level of customer service. When you need them, it’s good to have them there. Trucks are okay. Whole rental process is pretty straightforward.

2 years ago

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Dubyak Parachute, CO

Last time I used uhaul I was extremely dissatisfied. I reserved my truck online with my Walmart debit card that has as a checking account number and routing number. I had used it on several occasions before and had gone fine. However I was called twice and had missed the calls as I was busy moving. The second voicemail I received was telling me I needed another form of payment otherwise they were going to file a police report for a stolen vehicle. After talking with someone at the 800 number they said nothing could be done and that I needed to return the truck ASAP unless I had another form of payment otherwise the authorities would be called. I unloaded the truck and told them the keys were in it and parked on the street outside my home and that they could come pick it up as I was not going to spend the gas money to drive it back. They did not pick it up for almost 36 hours!

2 years ago

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Aujana Denver, CO

Love to use these guys when move. Every one in my family use this company. They are friendly great coustermer service. They are clean and really care about there coustermer.

2 years ago

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Josh Cobb Shelbyville, TN

U-Haul is a service that you can use when you're moving and don't have a truck. They have different sizes with different prices but it's definitely helpful to have if you need it

2 years ago

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Uju Kamanu Seattle, WA

My family and I used U-Haul while switching homes in Philadelphia for an affordable rate. The truck was big enough to fit everything the had to move and the service was super friendly!

2 years ago

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Matthew Locke Tucson, AZ

I love using U-Haul for all my moving needs truck rental, boxes, etc. Their prices are great for in town moves or moving completely across the country!

2 years ago

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jennifer snook Las Vegas, NV

The online booking process THATS supposed to make your pick up time quick and easy, made it A VERY LONG AND ANNOYING PICK UP FOR ME!!! Maybe because it sent me to a LIQUOR STORE that had maybe 3 UHaul vehicles and employees with Little or no UHaul rental experience!!!

2 years ago

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Rebekah Cothren Fleetwood, NC

I have had to rent a truck several times in my life and I’ve tried other rental companies and this one stands head above the rest with the level of value and reliability.

2 years ago

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Leah Mills Kapolei, HI

this is the most cost-efficient service that I have ever used! I hate paying other people to move for me as it costs a lot, but this is a great service for a moving vecichle.

2 years ago

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Dan Woodland Park, CO

I have used U Haul for moves since the mid 1970's. U haul is everywhere and can help with most anything I need. I trust U Haul . I would use them again .

2 years ago

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Bella Eve De Forest, WI

Very helpful friendly and dependable customer service. Very easy to book/reserve vehicles and dollies. Very reasonable prices and lienent on things in cases beyond control.

2 years ago

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Tonya Doran Peterborough, ON

It’s the only company use for moving related needs. There are so many stores all over and I really like that you don’t have to return it to the one you rented from.

2 years ago

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Angel Dragneel Beaumont, TX

Ive used them every time i moved. the prices are decent and they have many different options for you to choose from. every staff ive met have been super nice and helpful.

2 years ago

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Queen Shavy Miami Beach, FL

I rented a uhaul trailer for a move. The service was quick and they connected the equipment for me. When I returned it I was running late and the lady working there waited for me so it shouldn't cost me another day.

2 years ago

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Austin Sisneros Seattle, WA

They have been nothing but phenomenal to me. It’s a bit pricey, but I loved their indoor storage unit and the 30 foot uhaul. I travel a lot for the military

2 years ago

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Russell Stence Rochester, NY

I've used U-Haul on a number of occasions, and have been satisfied. They have a good variety of options for rental vehicles, they are conveniently located in most areas, their price seems fair and the service has been good.

2 years ago

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kendra neace Venice, FL

Great prices and great people. As a single mom I love U haul they gave helped in many ways to help me move into my own place and furnish it! Thank you U-haul! Happy customer

2 years ago

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Bess Wilfong St Louis, MO

U-Haul saved the day for us, by providing a truck rental the day of our move (after another company couldn't fulfill our reserved truck). They were wonderful!

2 years ago

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Michael Lee Greenville, TX

Best place for propane tank refills. The trailer/truck process online can sometimes be intimidating but customer service helps. It is best to verify your requests. Follow up and make sure dates and sizes are correct.

2 years ago

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Sandee Atherton Pompano Beach, FL

I have never had a bad experience with u haul and now they have updated their ways to keep making things easy for a busy person to get things moved or stored.

2 years ago

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Carol Ross Warsaw, IN

Had an accident with the Uhaul and got us another one and helped reload our valuables they paid for a night in hotel for us and helped us to get back on the road

2 years ago

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Leah North Versailles, PA

I've used U-Haul multiple times thru the years and everything I never had a problem. Compared to other companies near me they have the cheapest rates for the best value.

2 years ago

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Gary Upa St Louis, MO

It’s a lifeline for people like me who are on move. They offer everything for moving stuff. Vehicles are pretty good and ample of place to pickup and drop.

2 years ago

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Vanessa Butler Columbia, MO

The trucks are always clean and run well. They are knowledgeable in providing the size truck needed. Prices are reasonable. Various locations all over the US

2 years ago

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Cheyanne Osoria Oklahoma City, OK

I like how easy the mobile check out process was. It was pretty fantastic. However, I hated that the truck was somewhat dirty and I was asked to fill up the truck with more gas for a credit. I do not think that is a far thing to ask. Price was affordable but the truck I really wanted was not available.

2 years ago

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RLuff Tucson, AZ

The trucks are worn and tired. They do not repair damage from prevous renters. I am sure they bill them for the damage. You have to take pictures of all damage on the truck when you rent it and then upload them to their server. It takes about a half hour of your time. If you do not, then you are charged for someone else's damage.

2 years ago

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Robert Page Houston, TX

U-Haul is a great moving company but there's so much more natural gas propane all kinds of stuff from their retail stores that have been a big help through this move after this winter

2 years ago

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Tammy Bright Lexington, KY

UHaul is my #2 moving truck company. The reason being is their trucks are cheaper than the others, but they are not very clean. The box trucks are usually grimmy. Not a good thing for decent furniture. Very good for short moving distances and worth the money.

2 years ago

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Robyn Haight South Jordan, UT

We had reserved a moving van online. When we got to the location to pick it up it was not there and we had to rent a different size. When we returned the van they said it was dirty and they would charge us for cleaning or I could go sweep it out. I opted to sweep it out. There was literally maybe a 1/2 cup of dirt that I swept out.

2 years ago

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Sheena

I rented a UHaul to help my sister move and had no idea what I was doing the customer service rep (Anthony M) took his time with me and it was a very helpful experience

2 years ago

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Marlene Coville Blakeslee, PA

The truck was a little dirty but it was just what we needed for our moving experience we didn't have to go too far and this was just the right size for us . We paid a minimal expense for a good experience.

2 years ago

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DJMikeBizaar Music Keller, TX

Probably the BEST company to rent a truck/van/trailer from! Easy, contactless, app, customer service... all top notch! I would put them against any other company out there.

2 years ago

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Jodee McKeon Houston, TX

I think U-Haul itself is a decent company, sometimes their individual truck pick up locations are a little sketchy but we've always been able to get what we need and they have competitive rates.

2 years ago

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Karen Torino Tallahassee, FL

I used U-Haul to move 45 minutes away from my original home. The truck was fine and everything was great, it was just SO expensive to have workers help out for a couple of hours. It was not worth it and I just begged family members to come help. Like I said though, the truck was great.

2 years ago Edited November 10, 2021

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Rose Chevelon Tallahassee, FL

I always use U-Haul when it comes to moving and I even use them when it came to bringing my car up for college. I love them and they're very affordable.

3 years ago

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Nyla C. Tallahassee, FL

U-Haul is amazing! It saved me from doing multiple trips from my old apartment to my new one. The prices are also really decent and it is great quality!

3 years ago

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Anya Lee Jacksonville, FL

Moving is always hard, but U-Hual let’s you rent trucks to move your belongings for a fair price. I was able to use a truck and return it at a time of my choosing.

3 years ago Edited September 14, 2021

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Brycen Blater Provo, UT

The trucks are very affordable, especially for short distances. They can get a bit expensive if moving farther away, but the ease of loading makes it worth it.

3 years ago

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Rhona Leffler Olney, MD

Renting a truck from U-Haul is both convenient (a lot of locations) and affordable. Depending on the knowledge agent of the rental clerk behind the counter, the process could be very efficient or take a while.

3 years ago Edited September 14, 2021

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Amy McCarlie Orem, UT

Highly recommend Uhaul. Every time we have rented a truck, its been a pleasant experience. I know some rental places can be a headache, but I really like how simple and smoothly the experience was.

3 years ago Edited September 14, 2021

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Tommy McCarlie Chicago, IL

I love the random facts on U-Haul trucks though I hate the fine print of every contract I must sign. Still, the sheer ubiquity of U-Haul gives it a leg up on competitors. They know you pay for that convienience.

3 years ago