Name: U-Haul
Rating: 4.4

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Stan Hollingshead Sandy, UT

I rented a trailer from UHAUL last summer. I found the staff at the pickup location knowledgeable, helpful, friendly, and fair. The trailer was older, but in good shape, clean, and functional. The online instructions were also helpful in guiding me through getting my hitch and light wiring setup on my vehicle. My only complaint was the drop off location forgot to process my return and I had to call the 800 number to clear it up.

4 years ago

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GrandpaRod Lehi, UT

I have a local dealership that provides me with great service. I like the website to be able to reserve what I want and have it available. I also like the ability to drop off when I am done and not get a lot of hassle. Great service

4 years ago

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Ezequiel Gaithersburg, MD

We've used Uhaul our last few moves and they have been great. The price is very reasonable and their trucks are great. The size per cost is really good. Just don't buy any of the "extra" stuff as that seems a bit over prized, but the actual truck rental is great.

4 years ago

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Lawrence Lee Provo, UT

I don't have too much to say about any of the moving companies I've used except that they worked pretty much how I expected. I did some price and review comps beforehand. Its crazy how much stuff you can accumulate but if you have some people who are good at Tetris and rules of gravity, it's not a bad option for moving! There's containers now that you can use for moves, but it's all preference. You can get some good sized moving trucks for pretty cheap!

4 years ago

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Sarah Marfo Tallahassee, FL

Save money and move faster. U-haul is a life saver for any college student. When moving spaces it is like picking up your whole life and moving it with you. U-haul has different sizes of trucks to the amount of things you have.

4 years ago

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Mickey Mangum Long Beach, MS

I've rented several U Hauls over the years. They are always clean and ready to be used. Most even smaller towns have a pick up and drop off. Good company that has been around for years.

4 years ago

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Hannah Pleasant Grove, UT

We used this to move a washer and dryer. We liked how close it was to our house and renting it was not a big hassle. However I think it was a bit pricey. I wish it was a little more affordable.

6 years ago

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Jami Myers Victor, ID

We've used UHaul multiple time when we've been in a pinch to move some items quickly. They have always been a reliable source for us. The dealers are friendly and the trailers are high quality.

7 years ago

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Pete Centerville, UT

I rented a truck for the day to help me move offices. Everything was really easy and straightforward. Fair price and the workers were very helpful and nice. I'd definitely use U-Haul again.

7 years ago

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Jason m

I rented a U-Haul pick up for the first time and I spent $210 before I even turned the key. I just needed it for the day as I was moving bedroom furniture round trip from Fort Myers to Ocala which, all in all, is roughly 475 miles. The truck was nice despite the person before me only putting 1/4 of a tank of gas in....fast forward to dropping off the truck. The location closed at 7pm and I arrived at 10:30pm, yet the attendant said I could return at any time. That’s all that was said, nothing about the online check in to return. I had to take pics of the truck and it was very cumbersome to use. At the end of the return check in online I get told I still owed another $70? Not mentioned whatsoever by the attendant in the morning. I can understand $15 for the mileage I went over, but $70 on top of an already exorbitant $210 left a bad taste in my mouth! I can’t give the review a 0 because it did provide me with the service I asked for. Just too expensively...if I were 21 or over, I would have gone to either Lowe’s or Home Depot to rent one of their trucks for the whole day for a flat $90! Unless I was in a severe pinch or had a LARGE amount of stuff I would not use U-Haul again.

7 years ago

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P M San Francisco, CA

When needing to move something, and you just need to get it done without problems, you can't beat the clean, maintained vehicles and moving products U-Haul provides. Thanks!

2 years ago

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Michael Ard Albany, KY

This is a company that advertises rental trucks for $19 per day. That’s true and it’s a good value but somewhat deceptive for first time users. The mileage fees added on plus the other taxes and fees add up quickly. Just be aware that the advertised price is just the beginning and be prepared to pay more based on your particular usage.

2 years ago

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Joesaffran Baltimore, MD

I can only review the service I had at the location near my home. That being said, it wasn’t the greatest. The cashier seemed to me she rather be somewhere other then there at her job. Then she answers like you are interrupting her day. I received no opinions on what size truck or storage I should use. I had no clue. If it wasn’t for the customer in the store I would have rented anything. The truck was dirty (inside) and ran really ruff. I had no problems returning the truck but then again it was a different person. Remember, it’s My location I’m reviewing .

2 years ago

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Shelton Germaine Rogers, AR

Over the years I have used this company on more than once occasion. I have found they to really be average. The instore experience is has been about the same as the online experience. They get the job done but I think a lot of it is just that, they will do what is required to stay in business but they are not going to step up and exceed expectations.

2 years ago

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Erin Capitena Denver, CO

Great experience booking a U-Haul, arranging for movers at the city we were leaving and new city through the U-Haul website. However, local U-Haul provided the wrong key in the after hours check in process, and there was no direction about returning the truck after hours at the other location (had to parallel park it on the street).

2 years ago

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Barbara Hartley

I wanted to rent a truck even though he didn't have a 1 way truck for the day I was moving he definitely took the 5ime to look and see what other possibilities were available for me!!

2 years ago

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Venesajean Spokane, WA

Oh you haul u have been a part of my life since I was 13 I'm now 34. I love how the company has stayed the same for all these years customer service is spot on would recommend every time

2 years ago

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Tamie Johnson Markham, IL

The trucks are easy to drive and big enough to move my whole house in one move. I don’t like that they charge to use the dolly that’s on the truck and if the zip tie breaks you have to pay for it even if you didn’t use it.

2 years ago

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Robyn LeClair Essex Junction, VT

Pretty good except for having to wait a half an hour for the truck has to reschedule time for pickup the price of gas isn't helping either but that's not U-Hauls fault I have to move again soon so I will probably use this company to since any of the moving companies are way out of my price range

2 years ago

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Pacific Austin San Francisco, CA

U-Haul was pretty convenient for my short distance move from Central California to the Bay Area about 4 years ago. The price was reasonable and each day was only around $25 to add on so we were able to keep the trailer for several extra days to do a dump run as well. There were some availability issues that time, so we had to find a different location. We recently looked into renting a truck or trailer for a cross country move and the cost was incredibly high.

2 years ago

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Miguel Suarez Los Angeles, CA

Truck are not available when is the beginning of the month. They need to have a better logistics to get them back. However once you are able to rent them is very easy to move your belongings, and the store has lots of items that you need when you move. Ie bubbles , rugs dolies, boxes etc.

2 years ago Edited April 18, 2022

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Tony Lolli Meyersdale, PA

I needed a rental truck that would tow my car from VT to WV. It was winter. The local agent got under my car, in the snow, to make the necessary mechanical and electrical connections.

2 years ago

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Robbie Essex, CT

We've rented their vans a few times. The price is really good, and the staff is helpful. We'll be renting a van or truck the next time we have to pick up furniture or help someone move.

2 years ago

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Heather Novus Palm Bay, FL

Got a great deal doing a move from New York to Florida. It helped a lot because we were on a tight budget. The lowered loading deck was perfect and made it easy to get everything into the truck without too much back work

2 years ago

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Steve S San Jose, CA

Uhaul is my go to truck/van/trailer rental place for the past 20 years. I have probably rented trucks 20 times during that period. The location inventory/cleanliness/customer service varies from location to location, but is overall pretty decent

2 years ago

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Judi Mauldin, SC

Have rented from U-Haul more times than I like to remember. Usually for moving but also once for picking up a new fridge from Lowes that would have taken 2 weeks to be delivered. Good company!

2 years ago

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Billi Lynn Holt Rochester, NY

I have used U Haul and am so relieved they exist. Each time I move residences or need a truck for a project UHaul has what I need. The staff is always eager to do a good job and usually polite.

2 years ago

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KingRobert747 Ashburn, VA

Simple check in process. The rental fee was reasonable and the rental turn in process was simple. Excellent quality of vehicle operations and the customer service was fantastic. Nice!

2 years ago

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Kaylee Lapinskie Foley, AL

I used a u-haul to move into my first college apartment and it was super easy and convenient to load. I especially liked how my mom and I could just drop off the U-Haul in my college town and take our own car back! This option was cheaper and much more convenient!

2 years ago

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Kennie Wayne Bean Reidsville, NC

I have used U-Haul several times in the past and will use them again if the need arises. The equipment is clean and ready to go. The people have always been very helpful and couteous.

2 years ago

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Matt Williams

Uhaul is incredibly unorganized, but for the price point, it’s worth it. I’ve never had a “good” experience picking up equipment, usually from high schoolers who don’t know anything about what they’re doing, but the equipment I’ve rented works well and gets the job done.

2 years ago

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Deborah Brown Belfast, ME

We used U-Haul for moving from Florida to Maine. They were easy to deal with and provided us with everything we needed. They were the easiest company to deal with for moving long distance.

2 years ago

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Shalon Johnson MS

The go to company. Rates are always pretty competitive rates. Never had an issue. I’ve used UHaul a fair amount of times when I needed to move. I would definitely recommend the company. Fees are always upfront.

2 years ago

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Ashton Chamberlain ID

Very good for moving from place to place in the same state and very good for moving from state to state. Their trucks are very spacious giving more than enough room for stuff to move. Very nice.

2 years ago

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Charlotte P Herriman, UT

We used a U-Haul when we made a move to Arizona. We had a U-Haul trailer for my husbands Jeep attached to the back of the U-Haul, and about 20 minutes into our move there was smoke coming from the back of the trailer that the Jeep was on. Once we pulled over and contacted U-Haul they were not helpful or empathetic to the situation. We had to find a hotel for the night, as they said that we would have to drive to another city about 45 minutes from where we were to get a new trailer the next day. It's already stressful enough to move, but to another State is even more stress and then add on a broken axel on a trailer you rented and it's enough to make you crazy. Very unhelpful and unfriendly, the person that 'helped' us said that these trucks and trailers don't get the safety inspections that they are supposed to and are pretty much rented out as soon as they come back in. My advice would be to inspect the trucks/trailers before you leave and get the insurance.

2 years ago

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Brian Cowley Riverton, UT

Used Uhaul many times on moves. They are usually really well maintained vehicles. They are clean when you get the trucks. The furniture dollies and blankets are kind of a pain to work around if you don't use them and they just take up space. Either include them in the rental, or have them as an add on, but out of the truck.

2 years ago

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Susan K Finksburg, MD

When we've needed to rent a truck for local hauling, U-Haul has always had the size of trucks we needed when we needed them. The staff were helpful. The trucks were clean. The prices were reasonable.

2 years ago

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Connor Smith Port Saint Lucie, FL

Using U-Haul is convenient. I have used a few times with moving. When done you can drop off at any U-Haul facility. This is a great company if you want to move yourself instead of hiring a company.

2 years ago

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CypressH Ellicott City, MD

The best part is the fact that there are so many different locations where I can rent or return my truck. I know that I won’t have to worry about finding a convo isn’t drop off area because one already exists.

2 years ago

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Jen M Raleigh, NC

Great service. Staff was very helpful and gave me blankets to use for my move, no charge to borrow a hand truck and offered free boxes that previous customers left. Great value!

2 years ago

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Saylor D Herriman, UT

When we used U-Haul we were very pleased with their service and reliability. We ended up having to have the truck a little longer than expected and they were great to work with on a stressful moving day.

2 years ago Edited January 13, 2022

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Michigander101 Macomb, MI

I needed to help a friend move with short notice and U-Haul had the right size trailer available same day. They also gave me a discount to return the trailer to the original location.

2 years ago

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Austin Tempe, AZ

Trucks are usually a little older and not as well maintained as other truck rental companies. Uhaul used to be a cheaper option in my book, but it seems as though they have become pretty much the same cost as other places that you can get a better truck from. Never really had any issues with the customer service side of things, only once when I rented a unit and it was not available when I went to pick it up

2 years ago

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Leah Garcia Yuma, AZ

While U-Haul seems to be the biggest and most readily available company when it comes to renting a moving truck, they have a lot of add-ons to the price that end up being a lot more than what was advertised. I know so many family and friends who are having trouble even getting a U-haul to rent (or having it unavailable when it is needed) within the last couple of years.

2 years ago

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William McNeel

Over the past two years I have moved around a good bit as far as changing office locations to opening new stores. Uhauls have come in handy. Only downside is they are not covered under your or your credit cards insurance and they charge a lot per mile

2 years ago

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Sirdriz77 Fairfield, CT

My experience with u-haul was smooth on their end but I don’t think I would use them again if I could afford to hire movers. I would prefer a service with more upgrades. It’s a good service with fair prices and it was reliable.

2 years ago

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Jmarsh Macomb, MI

I have used U-Haul many times over the years to move around the United States. I prefer this company for the cheap rates and many locations making it convenient for my use to pick up/return.

2 years ago

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Jonathan Heng CA

The trucks aren’t always in the greatest shape but that’s mostly the other renters. The trucks always run well and surprisingly don’t take a ton of gas. The pricing is pretty fair

2 years ago

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Chelsea Pleasant Grove, UT

Was the easiest thing of my life even going from states over. Was just able to drop off with the key no issues at all! Was great prices and always had the most amazing customer service!

2 years ago

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Michelle Chandler, OK

Love their customer service! Prices are amazing. They make it simply a breeze when using their rentals, whether it's trucks, vans, storage, picking up or dropping off. U-Haul is the only choice!

2 years ago