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U-Haul

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660 User Reviews

Author: Kaitlyn Short

LAST UPDATED: August 19th, 2025

U-Haul Moving Services was co founded in 1945 by  L.S. Shoen and his wife, Anna Mary Carty Shoen. After World War ll this couple recognized the need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. Today U-Haul trucks and trailers can be rented from over 15,000 independent dealers and more than 1,200 company-owned U-Haul Moving Centers.

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The Good

  • Moving Supplies and Moving Help 
  • One-Way Destination 
  • Low Price on In-Town Moves

Moving Supplies & Moving Help

U-Haul offers multiple moving supplies to make your move simple and easy. Also, U-Hauls is 100 percent buy-back of any unused U-Haul box, with receipt, at any U-Haul center nationwide. Some of the moving supplies U-Haul offers include the following:

  • Boxes
  • Covers and Bags
  • Moving and Lifting Tools
  • Rope and Tie Downs
  • Storage Solutions
  • Tape

If you need extra hands to speed up the process of moving you can request additional moving help:

  • Load/Unload
  • Pack/Unpack
  • Rental Truck Driving
  • Maid Services/Home Cleaning

One-Way Destination

Moving can be stressful and frustrating, especially when you do not have the right equipment to make the move fast and easy. U-haul is determined to help the customers by offering on-way destination moves. The hustle of driving a rented truck to its original location is eliminated by offering a specific drop-off location in the state where you have moved to.

Low Prices on In-Town Moves

U-Haul offers low prices on the moving trucks if you need to use them in the town where you live. Prices start as low as $19.95 with $0.69 per mile, but total cost is based on the size of the truck and how many miles you will be driving. Also, you have the option to pick extended days and miles rates if you need the truck for certain amount of days.

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The Bad

  • High Price on Between-State Moves
  • Restrictions on Ford Explorer

High Prices on Between-State Moves

Even though the prices on the U-Haul trucks are cheap for in-town movers, they are much higher if you need to move to a different state. Depending on where you are moving, the prices can range from $170 to $1,200 on a small truck, and up to $1,900 on the larger trucks.

Restrictions on Ford Explorer

If you decide to use U-Haul as your moving partner, you're required to enter the make, model, and year of the vehicle you'll be using if you'll be towing a trailer. If you say that you'll be towing with a Ford Explorer, you may receive a statement that restricts you from using any of the U-Haul equipment because of the excessive costs in defending lawsuits involving Ford Explorer towing combinations.

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The Bottom Line

U-Haul is a do-it yourself moving service that provides moving vehicles, as well as moving equipment, storage facilities and moving help. To make the process even easier you have the option to drop off the moving trucks in the location where you have moved to, even though you might have picked up that same truck somewhere else. If you are using moving trucks in the same town you live in the prices are affordable and customizable based on the days you need it for; however, if you need to moving trucks to move from one state to another the prices might go up to $1,900. Also, if you own Ford Explorer, you can not use their moving equipment because of the excessive costs in defending lawsuits involving Ford Explorer towing combinations.

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User Reviews

Star Rating

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4.4

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660 Reviews

Review Breakdown

5 grade

60%

4 grade

27%

3 grade

8%

2 grade

2%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Crystal

Used a uhaul from Washington State to new Mexico. It was a 10 ft truck, easy to drive very smooth. I think they had speed control on though. Couldn't go faster than 70 even though some freeways in states are faster which really sucked. It wasn't our first choice of renting due to its higher pricing than others but it's automatic and has many outlets where I could return.

8 years ago

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scotty Saint Paul, MN

U-Haul is one of the older and more experienced moving equipment rental guys. They have every size vehicle or trailer you can want they have good pricing and they know what they're talking about as far as packaging and stacking in a truck so take their advice. I've used them several times some stuff not even for moving necessarily it's all in a big load of something somewhere, are using a car dolly or the car trailer. It's another place to think of if you're trying to tow a car most people don't. They got great roadside service if anything should happen to you on the road in one of their vehicles or pulling on their trailers. I definitely recommend U-Haul over the other guys

3 years ago Edited March 31, 2022

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ReputationMatters Boise, ID

Used for years, UHaul always comes through with good equiptment. But they've taken on a piece of junk with their phone app. It for the past three rentals using two differnt current model Samsung photos refuses to accept the pictures they reaquire I take of the dashboard. So I end up leaving the keys and a voicemail indicating such and they clear up the mess. The mess is the app.

3 years ago

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Jenny Hite Kansas City, MO

I have used U-Haul many times through the years. The best deal is to have your own trailer hitch and to rent a trailer and that keeps the price to the advertised price. Other than that, renting a truck works well but is MUCH more expensive than the advertised $19.99/day, etc. But I've always been very pleased with the customer service and ease of rental and check in.

3 years ago

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cathy beasley Livingston, TN

Any and everytime I go to move uhaul is my choice. They have great prices . The trucks are very roomy and depending on what your moving they have a variety of sizes. And returning the uhaul I've always found to be easy theres normally a uhaul place close to you for you to drop off they are easily located. I have to say I will stick with uhaul for my moving needs because I've never had to complain about anything with them . They always meet my expectations in truck size, location , and price.

3 years ago

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Andrew Glover Tucson, AZ

Their equipment has never failed me. I've mainly rented trailers. They're built rock solid and tow straight. The problem is their reservation procedure takes forever, even when you reserve and check in online, when you show up to get your trailer its like going through the whole process a second time. Customer service in store is so slow. They need floor employees to assist people in line with other things while the people filling out reservation documents stand at the counter

3 years ago

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Hailee Coleman Columbia, MO

Renting a U-Haul to move into a new apartment was easy. It was easy to attach to my dad's truck and it was big enough to fit all of mine and my twin sister's items. I will always prefer U-Haul over other moving company trucks. It was not very expensive. The only annoying thing is sometimes U-Haul makes you bring it back to a specific location, rather than being able to drop it off at any U-Haul location.

4 years ago

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Ryan Harpenau Fayetteville, AR

I have never paid for a U-Haul personally so I cannot speak on the price, but when helping other people move with the company it is always a convenient service. They allow you to drive the car yourself as long as you pick it up and drop it off in time and provide moving pads to protect furniture that you move. I wouldn't recommend it if you have expensive furniture unless you have moving experience with that type of stuff.

5 years ago

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Robert Wilson Rockville, MD

We used U-Haul when we moved to a new house. Because the move was close we rented a 15 foot truck and did multiple runs. The truck worked well but smelled like someone had smoked in it. The rental process was not bad but I wished that they would have thrown in some of the moving blankets for free. All-in-all it is a good service and very convenient. I would recommend using them again.

5 years ago

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Stan Hollingshead Sandy, UT

I rented a trailer from UHAUL last summer. I found the staff at the pickup location knowledgeable, helpful, friendly, and fair. The trailer was older, but in good shape, clean, and functional. The online instructions were also helpful in guiding me through getting my hitch and light wiring setup on my vehicle. My only complaint was the drop off location forgot to process my return and I had to call the 800 number to clear it up.

5 years ago

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Lawrence Lee Provo, UT

I don't have too much to say about any of the moving companies I've used except that they worked pretty much how I expected. I did some price and review comps beforehand. Its crazy how much stuff you can accumulate but if you have some people who are good at Tetris and rules of gravity, it's not a bad option for moving! There's containers now that you can use for moves, but it's all preference. You can get some good sized moving trucks for pretty cheap!

5 years ago

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Mickey Mangum Long Beach, MS

I've rented several U Hauls over the years. They are always clean and ready to be used. Most even smaller towns have a pick up and drop off. Good company that has been around for years.

5 years ago

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Hannah Pleasant Grove, UT

We used this to move a washer and dryer. We liked how close it was to our house and renting it was not a big hassle. However I think it was a bit pricey. I wish it was a little more affordable.

7 years ago

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Jami Myers Victor, ID

We've used UHaul multiple time when we've been in a pinch to move some items quickly. They have always been a reliable source for us. The dealers are friendly and the trailers are high quality.

8 years ago

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Pete Centerville, UT

I rented a truck for the day to help me move offices. Everything was really easy and straightforward. Fair price and the workers were very helpful and nice. I'd definitely use U-Haul again.

8 years ago

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Michael Ard Albany, KY

This is a company that advertises rental trucks for $19 per day. That’s true and it’s a good value but somewhat deceptive for first time users. The mileage fees added on plus the other taxes and fees add up quickly. Just be aware that the advertised price is just the beginning and be prepared to pay more based on your particular usage.

3 years ago

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Erin Capitena Denver, CO

Great experience booking a U-Haul, arranging for movers at the city we were leaving and new city through the U-Haul website. However, local U-Haul provided the wrong key in the after hours check in process, and there was no direction about returning the truck after hours at the other location (had to parallel park it on the street).

3 years ago

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Tamie Johnson Markham, IL

The trucks are easy to drive and big enough to move my whole house in one move. I don’t like that they charge to use the dolly that’s on the truck and if the zip tie breaks you have to pay for it even if you didn’t use it.

3 years ago

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Robyn LeClair Essex Junction, VT

Pretty good except for having to wait a half an hour for the truck has to reschedule time for pickup the price of gas isn't helping either but that's not U-Hauls fault I have to move again soon so I will probably use this company to since any of the moving companies are way out of my price range

3 years ago

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Miguel Suarez Los Angeles, CA

Truck are not available when is the beginning of the month. They need to have a better logistics to get them back. However once you are able to rent them is very easy to move your belongings, and the store has lots of items that you need when you move. Ie bubbles , rugs dolies, boxes etc.

3 years ago Edited April 18, 2022

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Steve S San Jose, CA

Uhaul is my go to truck/van/trailer rental place for the past 20 years. I have probably rented trucks 20 times during that period. The location inventory/cleanliness/customer service varies from location to location, but is overall pretty decent

3 years ago

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Kaylee Lapinskie Foley, AL

I used a u-haul to move into my first college apartment and it was super easy and convenient to load. I especially liked how my mom and I could just drop off the U-Haul in my college town and take our own car back! This option was cheaper and much more convenient!

3 years ago

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Matt Williams

Uhaul is incredibly unorganized, but for the price point, it’s worth it. I’ve never had a “good” experience picking up equipment, usually from high schoolers who don’t know anything about what they’re doing, but the equipment I’ve rented works well and gets the job done.

3 years ago

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Brian Cowley Riverton, UT

Used Uhaul many times on moves. They are usually really well maintained vehicles. They are clean when you get the trucks. The furniture dollies and blankets are kind of a pain to work around if you don't use them and they just take up space. Either include them in the rental, or have them as an add on, but out of the truck.

3 years ago

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William McNeel

Over the past two years I have moved around a good bit as far as changing office locations to opening new stores. Uhauls have come in handy. Only downside is they are not covered under your or your credit cards insurance and they charge a lot per mile

3 years ago

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Sirdriz77 Fairfield, CT

My experience with u-haul was smooth on their end but I don’t think I would use them again if I could afford to hire movers. I would prefer a service with more upgrades. It’s a good service with fair prices and it was reliable.

3 years ago

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KG Lebanon, NJ

We used U-Haul to move from our old house to our new house and it was easy to rent the truck and return it. The place we rented the U-Haul from was very helpful and letting us return the truck after hours which helped us take some stress off of the move overall. I would use U-Haul again if we moved.

3 years ago

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SMJohnson_Indy Indianapolis, IN

My family and I have had occasions to rent from U-Haul numerous times over the past 30 years, or so, both for personal and business purposes. U-Haul rental processes and vehicles have been consistently good. Despite one or two really bad experiences with specific agents/franchisees, U-Haul is our go-to for occasional van/truck rental needs.

3 years ago

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Ashlyn Elwood Roswell, GA

U-Haul is the best! Although it can be a little pricey, their cars are always large enough to fit whatever you need and more. They have great customer service and it is so nice that you can drop off the car at another location rather than having to drive it back!

4 years ago

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Van M. Orem, UT

I used U-haul for moving many times, storage units for a long time, and they are everywhere so it was helpful to use in that sense. One time the engine went out while driving and they paid for us to stay the night in a hotel and got everything worked out.

4 years ago

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G Burt ,

Overall a great experience on both of our cross-country moves. We have utilized their pod services, and moving truck rentals. My one semi-negative experience was when they changed my pick-up location last minute to a place that was not a very good location, and I had to wait for a few hours to pick up my truck.

4 years ago

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Steve Ashby Portland, OR

I had a great experience with U-Haul htis last summer. I had to rent a trailer to pull a Jeep to Utah. It was a last minute decision and through the website I arranged the rental and picked it up all in one morning. I needed help hooking everything up and got awesome help from a woman who worked there. Dropping off on the other end was super easy!

4 years ago

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Nicole Johnson Portland, OR

We have been saved by U-Haul a number of times when we have been moving, towing, or the like, because of their rental services. They have large, reliable vehicles for moving and they are a decent rate. The tow dolly we rented took our car many miles.

4 years ago Edited September 14, 2021

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Ryan Larsen Logan, UT

I have used U-Haul many times for moves. I have used everything from trailers to their largest moving trucks. I have been satisfied with their vehicles and trailers. I have never had any mechanical issues. Their equipment is very convenient for moving and I appreciate their many dealers.

5 years ago

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Emily Norton Tucson, AZ

I used U-Haul to move from southern Arizona to northern Utah and it was honestly pretty cheap. I love that you can pick up and drop off in different locations. Depending where you live does affect your rental options and availability so sometimes it’s hard to get exactly what you need.

5 years ago

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Rachel F Salt Lake City, UT

We found this the cheapest yet most reliable way to drive our things cross country when moving. We even slept in the cabin at a truck stop one night! One downside is the miles per gallon is pretty low and you really shouldn't go above 55 mph.

5 years ago

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Eddie Rios Ogden, UT

U-haul has always been the most economical truck rental for moving that I have ever seen. Trucks may be a little older in general but are well maintained. they also have the lowest floors for easier packing and loading. For the price, this company cannot be beat for cross country moves.

5 years ago

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Christina Bliss Lehi, UT

Recently moved out of State we search around at different companies to try and find a better value but ended up returning to U-haul because they still gave us the cheapest rate. Move went smoothly no problem with the rental or the service .

5 years ago

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Poundesk Saratoga Springs, UT

Its always easy to find a rental truck of any size needed with Uhaul. The ability to pickup in one location and drop off in another is a huge convenience when moving a cross country. Their trucks are always clean and ready to go.

5 years ago

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Chantell Filiaga South Jordan, UT

Had only good experiences with U hauls. Love their many options of transportation and their many different sizes of trucks. Rented a trailer to drive to another city and it got us there safely with our stuff and returning it was a breeze. Didn’t have to drive it back to the city we rented it from.

5 years ago

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Bryndie Managua, MN

I was delayed when picking up a U-Haul trailer and stayed in contact with the store and they stayed a few minutes extra to make sure I could pick it up which was great customer service. However, the trailer I received was old and pretty dirty inside and I was considered about it damaging the things I was moving.

5 years ago

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Nathan D. Warrendale, PA

If you are like me and don't want to pay for a professional moving company and have friends that can help you lug around your furniture, UHaul is great! The trucks are easy to load and relatively easy to drive. The price is affordable as well.

6 years ago

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Kristy Boise, ID

Mostly good. Only complaint is they didn't have the truck at the pickup location I requested so I had to drive 20 extra minutes. Not much of a big deal.

8 years ago

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Lorraine Z New Orleans, LA

Have been renting from U-Haul for years. Always have clean, safe vehicles that have never broken down on me and the attendance are always helpful in making sure I have everything I need for my moving issues.

3 years ago

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Clinton Coddington Catskill, NY

I have used U Haul on several occasions and have never had any issues with this company. They offer top of the line trucks trailers and shipping to get you and your belongings where they need to go.

3 years ago

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Derick Johnson MA

When I helped to move a family member it was made very easy for us to accomplish with the help of U-haul it, we were able to leave the vehicle in the state which my family member moved to and get on the bus to return home

3 years ago

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Josh Hughes Denver, CO

Have used Uhaul every time I've moved (a lot). Never have had an issue. Usually have to wait a long time at the stores, but not bad considering the whole experience has been fine.

3 years ago

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Josh Cobb Shelbyville, TN

U-Haul is a service that you can use when you're moving and don't have a truck. They have different sizes with different prices but it's definitely helpful to have if you need it

3 years ago

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Uju Kamanu Seattle, WA

My family and I used U-Haul while switching homes in Philadelphia for an affordable rate. The truck was big enough to fit everything the had to move and the service was super friendly!

3 years ago

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Queen Shavy Miami Beach, FL

I rented a uhaul trailer for a move. The service was quick and they connected the equipment for me. When I returned it I was running late and the lady working there waited for me so it shouldn't cost me another day.

3 years ago

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