Name: MobileHelp
Rating: 4.6

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Verified Customer

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Floyd Los Angeles, CA

It works but I had a couple of false alarms with the fall detection unit.

3 years ago

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Verified Customer

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Lisa La Canada Flintridge, CA

Wonderful service. Reliable... good service

3 years ago

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Edith Daniels Rancho Mirage, CA

The unit is not stable. Once while putting it on over my head, the alarm went off. I fell once and no alarm.

3 years ago

Reply from MobileHelp

Hi Edith, We received your review and would like to contact you to resolve any issues. We apologize for any inconvenience that you have experienced. Our Technical Support team would be happy to review the equipment with you and send a replacement if needed. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 24th, 2021

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Verified Customer

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Harvey Ray Grimes Oxnard, CA

NO complaints so far; responsive team and helped when I needed it.

3 years ago

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Verified Customer

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Joanne Whitney San Francisco, CA

Fast courteous response, easy to set up and use

3 years ago

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Geeta Dardick Lincoln, CA

They seem very good. They are trustworthy and a good value for the money.

3 years ago

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Lauri Leight Baltimore, MD

Great customer service , fast shipping and returning

3 years ago

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Anna Charlotte, NC

Service and equipment works. Quick response when testing.

3 years ago

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Michele Williams is using it . i am Cathy Sutley account under my name West Long Branch, NJ

very quick response. and understanding when a mistake

3 years ago

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Verified Customer

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Lynn N. Cleveland, OH

Easy to use n my mom is pleased w responders

3 years ago

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JUDY MORRIS Madison Heights, MI

PASSED TESTING TWICE MEANING HAD 2 MONTHS

3 years ago

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John Spriinger Canal Winchester, OH

Knowable friendly patient representstives

3 years ago

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Johnna Suter Sparks Glencoe, MD

They are always kind, patient, and helpful.

3 years ago

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Maureen Rosser Kingman, AZ

Efficient process and monitoring of equipment

3 years ago

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Eugenia Stonerock Holland, OH

Very prompt service and courteous dispatchers

3 years ago

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Ann Isley Greensboro, NC

Quick response - easy to understand - always kind

3 years ago

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Guy Kenitzer Merced, CA

Fast response. They made constant calls to reach me

3 years ago

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James Bibbs Batesville, MS

Excellent Customer Service!! Excellent Equipment!!

3 years ago

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William Coss Manvel, TX

Easy to deal with and able to answer all my questions.

3 years ago

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Margaret Reno, NV

Mobile Help is prompt, professional, understanding, kind.

3 years ago

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George Bailey Storrs, CT

I don't likeit saying "system ready" It's embarrassing in a store

3 years ago

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Cathy Penn Valley, CA

I have had good results. They are on top of even the mistaken alerts I activated. I know that they are there for me.

3 years ago

Reply from MobileHelp

Hi Cathy, Thank you for you kind remarks. We are happy that we have been able to be there for you. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. Is there anything we can do to earn a higher rating with you?

Jan. 22nd, 2021

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Verified Customer

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Patricia Harley Moodus, CT

The two false alarms were handled quickly!

3 years ago

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Verified Customer

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Elli Mahopac, NY

Other then the test button it's easy to use.

3 years ago

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Verified Customer

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Norma strickland North, SC

Very good response time even when alerts were a mistake.

3 years ago

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Verified Customer

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Ann Jordan

I'm new to the system Everyone was helpful.

3 years ago

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Peggy Smith

Had to use them once and they were fast and efficient.

3 years ago

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W. Susan

They are quick to call if they suspect a fall.

3 years ago

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Kirk Johnson

So far so good. I like y'all. Why is there a minimum of 40 characters?

3 years ago

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JIM

Good service. Nice yet professional employees.

3 years ago

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Sharon

easy to work with, friendly & informative people

3 years ago

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Ernie

Dad called ,they got a hold of me right away ,system works

3 years ago

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Verified Customer

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Robin

Excellent customer service.they really care

3 years ago

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Diana Lee

Quick response! Good directions to my house to EMS people.

3 years ago

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Sharon

Customer service was knowledgeable, and the kit arrived quickly in mail.

3 years ago

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Frances Denyse Kline

Because they were professional, kind and efficient !

3 years ago

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Rikki West/Sharon Gilkeson

So easy from order to set up to any questions

3 years ago

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Ann Landwehr

The equipment came quickly and was easy to set up.

3 years ago

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P Lundberg

Easy set up and several different devices to use.

3 years ago

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Cheryl

Answer quickly professionally courteous service

3 years ago

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Irene Schoening

Very great response and great to work with.

3 years ago

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LaVerne Brondel

Equipment easy to install and use Company very responsive

3 years ago

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Mary Thompson

They are very courteous and helpful. Would recommend

3 years ago

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MJM

It let's me know where my brother goes in case he gets lost.

3 years ago

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Barbara

Great customer service and patient representative.

3 years ago

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Carol McVicker

Easy to install. Customer service very helpful.

3 years ago

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M Wade

The representatives are very knowledgeable and helpful.Answered my question.

3 years ago

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Ruth Silva

Excellent customer service and ease of set up

3 years ago

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Hope S presson

Knowledgeable patient and pleasant and understanding

3 years ago

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Brenda weiss

can't reach to tell braclet left dark bruise and lump on both wrists, now carry in pocket

3 years ago

Reply from MobileHelp

Hi Brenda, We received your review and we apologize for any inconvenience you have experienced. The wristband for the help button can be switched with any standard watch band. Our Technical Support team would be happy to explain how to change the wristband and answer any other questions you may have about the equipment. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020