Name: MobileHelp
Rating: 4.6

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Verified Customer

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Gwen

I wish all companies handled customer service they way they do. Everyone I have spoken to is wonderful. They not only know the information you are looking for but they relate to you as a person. The staff was able to explain very clearly the advantages of the system and why they are better than the competitors. The device seems advanced.

5 years ago

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Verified Customer

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Anonymous

I always take it with me and I have it at home. I don't always put it on but I know exactly where it is and it's not far from me. I feel the technology behind it is excellent and I haven't had any problems with it. I think it is a fair value. It is easy to use. They person I called was very knowledgeable and very good. I highly recommend them.

5 years ago

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Verified Customer

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Denia

I compared the three companies that are very popular and they seem to be the one that was easiest to manage. I would like it to be less expensive but if it saves my life it is worth every penny. Last Monday I was bowling and I accidentally pushed the button. They called my home unbeknownst to me because they could not hear in the bowling alley and they sent an ambulance to my home.

5 years ago

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Verified Customer

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Sandra

I ordered one different company and I paid for it and they never delivered it , they delivered it to the wrong place, so when I saw Mobilehelp on T.V, I called them. When I did call and asked questions, they answered. They give good service. When I push the button, there is a response. It is a little expensive.

5 years ago

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Verified Customer

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J.

It met all the expectations the I was looking for. I use it mainly when my husband is not in the house. I like the agent that I spoke with on the phone, he was courteous and kind. The equipment came quickly in the mail and everything was package very professionally with all the explanations inside.

5 years ago

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Verified Customer

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Jerry And Felicitas

So far I am pleased with it. It is a very reliable system. I had to use it one time, I was picking tomatoes and I didn't have my cell phone and she could not get in touch with me when she was feeling dizzy. She hit the panic button and they showed up within two minutes.

5 years ago

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Verified Customer

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Betty

It's working all the time. It is in my price range. I have my thing that I have around my neck so if I do fall, they're automatically notified. They're there when I need them. They're nice people, I tried another one but I didn't like their attitude.

5 years ago

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Verified Customer

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Wilbur

Every time I had a situation with Mobile Help, I've always had someone to attend to me. When it goes off someone's always there to answer any questions that I need. It reached my family as well as medical people so I am happy with it.

5 years ago

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Verified Customer

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Robi

So far they've been alright. We've actually accidentally called a couple of times and they've been very nice about it. The salesman was not pushy, he just answered my questions. It made me feel very comfortable. I thought the price was very reasonable. It is not ugly. It's not difficult, it's very easy to set it up.

5 years ago

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Verified Customer

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Capie Tyler, TX

I can get attention if I needed it in a hurry. I feel secure. I've been satisfied with each of the people I have talked with. I was nervous at first about trying to test it, I was scared the ambulance would come, but I read all the material and I haven't had any problems.

5 years ago

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Verified Customer

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Anonymous

I had another one and I was dissatisfied with them and then the flyer came in the mail for mobile health so I signed up. The service reps have been extremely helpful and they were very polite and I appreciated that. It's a little bit expensive but I really needed it because I have taken some falls and it's not nice if you don't have help.

5 years ago

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Verified Customer

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Nancy Adamstown, PA

The first day I was wearing it and I went to sit down on the couch and the pendant swung out and it sort of dropped and within a few moments there were people knocking on my door because the alerts had gone off upstairs and I didn't realize it so they thought that I had fallen. The customer service sent the system to use very quickly when we ordered it so I know they're on the ball as far as getting things shipped out to you.

5 years ago

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Verified Customer

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Anonymous Monterey Park, CA

I haven't had to call often, but whenever I have called in, they've been very responsive. It gives some false alarm when I'm just sitting in a chair. For example, it will go off and I know how to cancel the alert, but I think it's prone to giving false alerts. Not every day, but at least once or twice a week.

5 years ago

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Verified Customer

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Anonymous

I liked the way the customer service treated me and I didn't have to put a bunch of money up from and sign a contract. Every time I've called the support, they've been on their game and answered every question I've had and have been able to help me.

5 years ago

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Verified Customer

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James

I didn't need any support when I hooked it up. The directions were adequate and it worked out all right. Another company called and they were cheaper. If I had to do it over again, I probably would have gone with the other company.

5 years ago

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Verified Customer

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Donna Huntsville, TX

I like the way they acted when I called in and they treated me well. It was 3 o'clock in the morning and I just had broken my shoulder the day before and I was home and I passed out on the floor and hit my head on the cement and had to call them and they came in right away and got me.

5 years ago

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Verified Customer

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Susan North Las Vegas, NV

I hit the button by accident most of the time. They have immediate response and they are good about calling if they don't get a response from you. Getting the system up and running was really good. It's very sensitive and picks up things really easy.

5 years ago

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Verified Customer

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Rosanna Perry, GA

I like the idea that I do not have to charge this thing every night. They've been very helpful and answer my questions. This pendant has the ability to be there for me when I go out of my house. I can put it in my purse or on my waistband.

5 years ago

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Verified Customer

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Donna

They offered a lot for the money. I like the way they answer the phone and don't put you on those automated systems that last forever. Each time I have called, they have helped me right there. They were really good and patient.

5 years ago

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Verified Customer

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Donna Roscoe, IL

The couple times I did talk to them, customer service was very nice and understanding and all polite. I have no complaints. Its been very easy to use and it's handy. If you do call them, they're very alert about calling you back right away. They seem trustworthy.

5 years ago

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Verified Customer

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Elizabeth

I wear it all the time. I'm allergic to this sort of plastic and so I called him and they can make this device were it has a little felt pad on the back since it doesn't affect the quality of the use of it. That's the only complaint I had because I was allergic to it so I put a little round small band aid at to keep it from rubbing on my skin.

5 years ago

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Verified Customer

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Mary Watertown, NY

I'm very satisfied with them since I purchased it six months. They got me the help I needed and they emergency came within ten fifteen minutes and took me to a hospital very quickly. I was very impressed. They've always been nice to me when I call them. I had to call and have them change my emergency contact person and they're very knowledgeable and they very nice to me when I ask some questions and stuff. They answer correctly without having to look up information and stuff.

5 years ago

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Verified Customer

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Cecelia

I ordered it from my mom and she has the GPS that allows her to and we have tried it as we've gone different places to see how well you know it works when she's traveling. It works. The device helps my mom feel secure and a little more confident living alone. Customer support has responded to all my questions and they call back when they say they will.

5 years ago

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Verified Customer

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Anonymous

They were very good about responding and they were very polite. I feel very comfortable with the portable one because I'm away from the house a lot and I'm glad to have that with me. I know that I have an extra protection. It's a little bit more expensive because I have more equipment.

5 years ago

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Verified Customer

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R.

I chose because it's recommended by AARP. I am a widow, I live alone and it gives me a great sense of security that I can depend on that they will check on me if I need it. The person that assisted me with set up was very patient and kind and thorough at explaining everything I needed.

5 years ago

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Verified Customer

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Sylvia Glen Burnie, MD

I did a lot of research and it was Consumer Reports that made me make my final decision. They were so helpful because I didn't know anything or what I was doing. I was very concerned about the quickness of response if I needed help and everything was really great.

5 years ago

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Verified Customer

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Mark

It looked like the best value for my money. My wife recently lost the pendant and we found out that the program I have includes free replacement. I am very happy with the service so far. The guy who sold me the system and the people I have talked to on the phone are excellent and very caring.

5 years ago

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Verified Customer

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Juana

I like the price. I use it all the time. I've had a couple of calls where they thought I had fallen and I was very happy that I know that if I do fall they would be calling me. They are prompt when it happens. I would recommend it to whoever needs it. I'm happy I have it.

5 years ago

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Verified Customer

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Paul

The reason I chose it was the price was pretty good and it had good reviews online. My dad wears it twenty four seven and a week or so ago he slipped in the middle of the night so none of us heard the phone or answered so the paramedics came got him up. It works and everything is good.

5 years ago

Reply from MobileHelp

Thank you for your awesome review! :)

Feb. 8th, 2019

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Verified Customer

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Delores Silver Spring, MD

They work with you. I appreciate that they talked to me and I really enjoy having it. Im not afraid to leave the house. I feel safer. Customer service is excellent. I accidentally pushed the button and they were there. They didn't seem upset, they were so nice. I would recommend it to anyone.

5 years ago

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Verified Customer

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Joanne Pontiac, MI

I am very happy with them. I am very surprised how quickly they got a hold of me. the person I spoke with when I accidentally pushed the button was very concerned. The price of the unit is most commendable. I was concerned because I was not getting paid from my job and they made it affordable for me.

5 years ago

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Verified Customer

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Elaine Fayetteville, WV

I kept falling a lot and my husband would go to the racetrack and wanted make sure I could contact somebody to come and help me if I fell. I really appreciate that when I hit by accident they call to make sure I am okay. I don't like the necklace being so close to my neck.

5 years ago

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Verified Customer

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Carl Clarkston, WA

I was conducting a test and their response was instantaneous, I pushed the button and they were there talking to me. I asked if they could give my location and they could. If somebody needed it then I would highly recommend them.

5 years ago

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Verified Customer

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Hannah Littleton, CO

When I talked to the customer service guy, it really explained the system well and I felt like he was taking care of me instead of just telling me something. The customer service pays attention to you. I just feel like everybody at MobileHelp is trying to do their best to take care of me and not just push me around.

5 years ago

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Verified Customer

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Carolyn Hopewell, VA

I hooked up the device one afternoon and the next day, my mother went out in the backyard and fell and she had to press the button around her neck and was taken care of. The customer support responded right away and everything went great.

5 years ago

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Verified Customer

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Delores Columbia, MO

My mother has accidentally pressed the device and she got a quick response so she was really happy about that. The watch is easy to put on and to remember to wear. I also like the neckband for times. I think they both are well made.

5 years ago

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Verified Customer

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Toni New York, NY

I have made three accident calls but within two seconds they answer and ask what the problem is and if I'm okay. I like that. It's an excellent system and it works. They answer right away and I feel very secure having it here.

5 years ago

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Verified Customer

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Gary R

Easy to contact and equipment works well. Instructions easy to understand. However, "fall detection" alert is so sensitive, it has set off 6 times. 3 times I was able to cancel, otherwise it made the call and agents were totally polite and patient.

5 years ago

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Verified Customer

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Robert Sun City West, AZ

It was during the middle of the night and I couldn't get out of bed and I pushed the botton and the boy I called was a lifesaver. The device is very easy to use. The two or three times that I've had questions or asked for help on how to set up certain things, they have been most helpful and courteous.

5 years ago

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Verified Customer

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Anonymous Ashburn, VA

Unfortunately it is very sensitive. A lot of times I've been getting calls because it's gone off. It notifies me but sometimes I don't answer and then it keeps going and then they want to send somebody. It's good and bad at the same time.

5 years ago

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Verified Customer

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Ed Lake Wales, FL

It has gone off and signals a warning that a fall may have happened which had to be canceled. It's very very very sensitive. It's responsive when you get a customer support person. They're the only ones who are going to help you. The other ones come on and want to konw if you are okay and naturally I say yes and it's only a false alarm and they pass me on to the customer service person to not have as many false alarms.

5 years ago

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Verified Customer

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Shirlee Overland Park, KS

They have responded every time that I needed them and even when I didn't need them or when it was accidental. I find it very comfortable to wear the watch. It's not that different from every day. It's just a little heavier and bigger but it's a very comfortable thing for me.

5 years ago

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Verified Customer

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Melinda Payne Belleville, MI

The first person I talked to from customer service did such a great job. We have accidentally set off the alarm and they were very quick to respond. They're fast and they're professional and the customer service always answers all my questions.

5 years ago

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Verified Customer

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Marsha

The customer service representative kept calling me to set things up because I needed a powercord. She's been very helpful as far as being persistent in trying to get me hooked up. I don't like the set up of charging it. It seems that there should be an easier way to charge it than just that one little black charger.

5 years ago

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Verified Customer

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O.D. Irving, TX

I had already had several other ones and they weren't working so tried mobile help and so far I appreciate everything they do. It's easy to work. They acted really promptly the one time I fell, in ten minutes I had help and it was fantastic.

5 years ago

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Anonymous Sacramento, CA

They offer a dual system and nobody else offers a dual system and I needed something like that for myself and my father. It doesn't take up much counter space and its very moden. Customer service is very explanatory, very nice and polite.

5 years ago

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Verified Customer

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Troy Prather

We're happy with what we have. They call me up and ask questions and ask if I had any questions. I like the company because they don't push things we didn't want. I think the product is one of the better ones out there and the customer service is great.

5 years ago

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Karen Kissimmee, FL

I wear my wrist watch all the time and I'm always sure that I have the little transponder the GPS with me when I leave the house. I have had things go off by accident and they are very responsive. They are immediately on the phone to know if you are all right.

5 years ago

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Verified Customer

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Erica Winter Haven, FL

My mother in law has had two false alarms but the response time was fantastic and though they were false alarms they still wanted to make sure that everything's okay. We love the way they reacted. I think the people are pleasant, courteous, and punctual.

5 years ago

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Verified Customer

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Christina

I bought it as a precaution because I live alone on a remote farm in the answer. I only used customer service while I was making the decision to try it this and it was very good. They have answer to all my questions. So far it has met all my expectation.

5 years ago

MobileHelp Reviews