Name: MobileHelp
Rating: 4.6

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Verified Customer

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Bill

The times we've tested it, they're very fast at responding. They've got a very fast response time so I'm real happy with that. Their response was very quick and they seem to really be on the ball and very professional. The device was easy to set up and easy to use. It seems like a very good device.

6 years ago

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Verified Customer

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Pamela

I put the bracelet on in the morning and I leave it on until I go to bed and the base unit is right beside my bed. They seem to be prestigious and I appreciate their help. I don't worry about my safety and that is a big plus for a seventy one year old.

6 years ago

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Verified Customer

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Mary Arlington, VA

I have used it about three times and I've been very happy with it. When I push my buttons they come get me right away. They've all been very nice. The device is wonderful, I am very pleased with it. I have already recommended it to two people.

6 years ago

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Verified Customer

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Anonymous

I had another one I did not like and I saw the ad for MobileHelp and it just clicked with me that it sounded like what I needed. With most big companies once you sign up, they make you wait thirty of forty minutes to help you but they helped me right away. I lost the device and I called and I found it in my car because of their help.

6 years ago

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Verified Customer

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Charlene

I have used it twice and the response did not take long at all. I was treated very well when they came to get me, everyone was nice. I am disabled and have fallen in my house before and it took two days before anybody got me, that is why I like MobileHelp. I like the service.

6 years ago

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Verified Customer

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Jacqueline Cross River, NY

I appreciate the fact that it has GPS and that as long as I have the little receiver with me, they will know where I am. I feel like the device is a little expensive but I think that it is worth it. The device is also a little sensitive.

6 years ago

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Verified Customer

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Elizabeth Euless, TX

It makes my family and friends happy that I wear the button around my wrist all the time. You can describe your problem in detail to the person on the phone and get help. There is a box that holds your keys by the front door that hasn't been working for me.

6 years ago

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Verified Customer

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Christy Auburn, IN

I would recommend it to anyone who falls. The big reason why I went with MobileHelp is the fall button. I appreciate the service because it lets me know that someone will be there if I fall. I have tested it and it set it off so I know it works.

6 years ago

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Verified Customer

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Catherine

The woman that spoke to me while I was signing up was very helpful. They give you a lot of options. I like how when you call you can say it is an emergency or you just want to call someone on your list. They also provide a lock box, which is very convenient.

6 years ago

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Verified Customer

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Isaac

The lock box allows people to enter my house in an emergency and I really like that. I have had a couple of falls and EMS was at my house within 5 minutes. They are so efficient. They are the best company for the service we need.

6 years ago

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Verified Customer

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Judy

The one I wear around my neck is just fine, it has magnet closing so that is good. I don't wear the wrist button at all. The only time I've used customer support is when I was setting up and I didn't have a bit of trouble with them.

7 years ago

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Verified Customer

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Gwen

I wish all companies handled customer service they way they do. Everyone I have spoken to is wonderful. They not only know the information you are looking for but they relate to you as a person. The staff was able to explain very clearly the advantages of the system and why they are better than the competitors. The device seems advanced.

7 years ago

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Verified Customer

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Bertha

I'm 94 and I needed something. I had fallen and was stuck in the corner wasn't hurt and I had to call an ambulance. When I needed them, they were here. I like the little pendant I wear around my neck. It costs a bit but it is really worth it.

7 years ago

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Verified Customer

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Anonymous

I always take it with me and I have it at home. I don't always put it on but I know exactly where it is and it's not far from me. I feel the technology behind it is excellent and I haven't had any problems with it. I think it is a fair value. It is easy to use. They person I called was very knowledgeable and very good. I highly recommend them.

7 years ago

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Verified Customer

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Sandra

I ordered one different company and I paid for it and they never delivered it , they delivered it to the wrong place, so when I saw Mobilehelp on T.V, I called them. When I did call and asked questions, they answered. They give good service. When I push the button, there is a response. It is a little expensive.

7 years ago

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Verified Customer

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Denia

I compared the three companies that are very popular and they seem to be the one that was easiest to manage. I would like it to be less expensive but if it saves my life it is worth every penny. Last Monday I was bowling and I accidentally pushed the button. They called my home unbeknownst to me because they could not hear in the bowling alley and they sent an ambulance to my home.

7 years ago

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Verified Customer

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J.

It met all the expectations the I was looking for. I use it mainly when my husband is not in the house. I like the agent that I spoke with on the phone, he was courteous and kind. The equipment came quickly in the mail and everything was package very professionally with all the explanations inside.

7 years ago

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Verified Customer

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Jerry And Felicitas

So far I am pleased with it. It is a very reliable system. I had to use it one time, I was picking tomatoes and I didn't have my cell phone and she could not get in touch with me when she was feeling dizzy. She hit the panic button and they showed up within two minutes.

7 years ago

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Verified Customer

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Wilbur

Every time I had a situation with Mobile Help, I've always had someone to attend to me. When it goes off someone's always there to answer any questions that I need. It reached my family as well as medical people so I am happy with it.

7 years ago

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Verified Customer

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Betty

It's working all the time. It is in my price range. I have my thing that I have around my neck so if I do fall, they're automatically notified. They're there when I need them. They're nice people, I tried another one but I didn't like their attitude.

7 years ago

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Verified Customer

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Robi

So far they've been alright. We've actually accidentally called a couple of times and they've been very nice about it. The salesman was not pushy, he just answered my questions. It made me feel very comfortable. I thought the price was very reasonable. It is not ugly. It's not difficult, it's very easy to set it up.

7 years ago

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Verified Customer

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Anonymous

I had another one and I was dissatisfied with them and then the flyer came in the mail for mobile health so I signed up. The service reps have been extremely helpful and they were very polite and I appreciated that. It's a little bit expensive but I really needed it because I have taken some falls and it's not nice if you don't have help.

7 years ago

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Verified Customer

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Capie Tyler, TX

I can get attention if I needed it in a hurry. I feel secure. I've been satisfied with each of the people I have talked with. I was nervous at first about trying to test it, I was scared the ambulance would come, but I read all the material and I haven't had any problems.

7 years ago

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Verified Customer

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Anonymous Monterey Park, CA

I haven't had to call often, but whenever I have called in, they've been very responsive. It gives some false alarm when I'm just sitting in a chair. For example, it will go off and I know how to cancel the alert, but I think it's prone to giving false alerts. Not every day, but at least once or twice a week.

7 years ago

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Verified Customer

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Nancy Adamstown, PA

The first day I was wearing it and I went to sit down on the couch and the pendant swung out and it sort of dropped and within a few moments there were people knocking on my door because the alerts had gone off upstairs and I didn't realize it so they thought that I had fallen. The customer service sent the system to use very quickly when we ordered it so I know they're on the ball as far as getting things shipped out to you.

7 years ago

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Verified Customer

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Anonymous

I liked the way the customer service treated me and I didn't have to put a bunch of money up from and sign a contract. Every time I've called the support, they've been on their game and answered every question I've had and have been able to help me.

7 years ago

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Verified Customer

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James

I didn't need any support when I hooked it up. The directions were adequate and it worked out all right. Another company called and they were cheaper. If I had to do it over again, I probably would have gone with the other company.

7 years ago

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Verified Customer

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Donna Huntsville, TX

I like the way they acted when I called in and they treated me well. It was 3 o'clock in the morning and I just had broken my shoulder the day before and I was home and I passed out on the floor and hit my head on the cement and had to call them and they came in right away and got me.

7 years ago

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Verified Customer

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Susan North Las Vegas, NV

I hit the button by accident most of the time. They have immediate response and they are good about calling if they don't get a response from you. Getting the system up and running was really good. It's very sensitive and picks up things really easy.

7 years ago

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Verified Customer

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Rosanna Perry, GA

I like the idea that I do not have to charge this thing every night. They've been very helpful and answer my questions. This pendant has the ability to be there for me when I go out of my house. I can put it in my purse or on my waistband.

7 years ago

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Verified Customer

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Donna

They offered a lot for the money. I like the way they answer the phone and don't put you on those automated systems that last forever. Each time I have called, they have helped me right there. They were really good and patient.

7 years ago

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Verified Customer

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Donna Roscoe, IL

The couple times I did talk to them, customer service was very nice and understanding and all polite. I have no complaints. Its been very easy to use and it's handy. If you do call them, they're very alert about calling you back right away. They seem trustworthy.

7 years ago

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Verified Customer

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Elizabeth

I wear it all the time. I'm allergic to this sort of plastic and so I called him and they can make this device were it has a little felt pad on the back since it doesn't affect the quality of the use of it. That's the only complaint I had because I was allergic to it so I put a little round small band aid at to keep it from rubbing on my skin.

7 years ago

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Verified Customer

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Mary Watertown, NY

I'm very satisfied with them since I purchased it six months. They got me the help I needed and they emergency came within ten fifteen minutes and took me to a hospital very quickly. I was very impressed. They've always been nice to me when I call them. I had to call and have them change my emergency contact person and they're very knowledgeable and they very nice to me when I ask some questions and stuff. They answer correctly without having to look up information and stuff.

7 years ago

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Verified Customer

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Cecelia

I ordered it from my mom and she has the GPS that allows her to and we have tried it as we've gone different places to see how well you know it works when she's traveling. It works. The device helps my mom feel secure and a little more confident living alone. Customer support has responded to all my questions and they call back when they say they will.

7 years ago

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Verified Customer

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Anonymous

They were very good about responding and they were very polite. I feel very comfortable with the portable one because I'm away from the house a lot and I'm glad to have that with me. I know that I have an extra protection. It's a little bit more expensive because I have more equipment.

7 years ago

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Verified Customer

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R.

I chose because it's recommended by AARP. I am a widow, I live alone and it gives me a great sense of security that I can depend on that they will check on me if I need it. The person that assisted me with set up was very patient and kind and thorough at explaining everything I needed.

7 years ago

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Verified Customer

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Mark

It looked like the best value for my money. My wife recently lost the pendant and we found out that the program I have includes free replacement. I am very happy with the service so far. The guy who sold me the system and the people I have talked to on the phone are excellent and very caring.

7 years ago

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Verified Customer

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Juana

I like the price. I use it all the time. I've had a couple of calls where they thought I had fallen and I was very happy that I know that if I do fall they would be calling me. They are prompt when it happens. I would recommend it to whoever needs it. I'm happy I have it.

7 years ago

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Verified Customer

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Paul

The reason I chose it was the price was pretty good and it had good reviews online. My dad wears it twenty four seven and a week or so ago he slipped in the middle of the night so none of us heard the phone or answered so the paramedics came got him up. It works and everything is good.

7 years ago

Reply from MobileHelp

Thank you for your awesome review! :)

Feb. 8th, 2019

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Verified Customer

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Sylvia Glen Burnie, MD

I did a lot of research and it was Consumer Reports that made me make my final decision. They were so helpful because I didn't know anything or what I was doing. I was very concerned about the quickness of response if I needed help and everything was really great.

7 years ago

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Verified Customer

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Delores Silver Spring, MD

They work with you. I appreciate that they talked to me and I really enjoy having it. Im not afraid to leave the house. I feel safer. Customer service is excellent. I accidentally pushed the button and they were there. They didn't seem upset, they were so nice. I would recommend it to anyone.

7 years ago

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Verified Customer

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Joanne Pontiac, MI

I am very happy with them. I am very surprised how quickly they got a hold of me. the person I spoke with when I accidentally pushed the button was very concerned. The price of the unit is most commendable. I was concerned because I was not getting paid from my job and they made it affordable for me.

7 years ago

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Verified Customer

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Elaine Fayetteville, WV

I kept falling a lot and my husband would go to the racetrack and wanted make sure I could contact somebody to come and help me if I fell. I really appreciate that when I hit by accident they call to make sure I am okay. I don't like the necklace being so close to my neck.

7 years ago

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Verified Customer

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Carl Clarkston, WA

I was conducting a test and their response was instantaneous, I pushed the button and they were there talking to me. I asked if they could give my location and they could. If somebody needed it then I would highly recommend them.

7 years ago

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Verified Customer

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Hannah Littleton, CO

When I talked to the customer service guy, it really explained the system well and I felt like he was taking care of me instead of just telling me something. The customer service pays attention to you. I just feel like everybody at MobileHelp is trying to do their best to take care of me and not just push me around.

7 years ago

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Verified Customer

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Carolyn Hopewell, VA

I hooked up the device one afternoon and the next day, my mother went out in the backyard and fell and she had to press the button around her neck and was taken care of. The customer support responded right away and everything went great.

7 years ago

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Verified Customer

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Delores Columbia, MO

My mother has accidentally pressed the device and she got a quick response so she was really happy about that. The watch is easy to put on and to remember to wear. I also like the neckband for times. I think they both are well made.

7 years ago

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Verified Customer

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Toni New York, NY

I have made three accident calls but within two seconds they answer and ask what the problem is and if I'm okay. I like that. It's an excellent system and it works. They answer right away and I feel very secure having it here.

7 years ago

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Verified Customer

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Gary R

Easy to contact and equipment works well. Instructions easy to understand. However, "fall detection" alert is so sensitive, it has set off 6 times. 3 times I was able to cancel, otherwise it made the call and agents were totally polite and patient.

7 years ago

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