Name: MobileHelp
Rating: 4.6

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Verified Customer

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Marna Coeur d'Alene, ID

So far I am very satisfied with it. I like the fact that it is good anywhere in the United States. I haven't had to use it in an emergency but I have bumped the little thing and it went off and then somebody was talking on the base unit and I told them it was an accident.

7 years ago

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Verified Customer

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Kathy Hermiston, OR

The fall button around my neck only has to move a little bit and it goes off and they call immediately. I love it, I feel more secure with it because I am widow who lives alone. I think widows or seniors should get this device because I think it is wonderful though they should maybe lower their price.

7 years ago

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Verified Customer

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Catherine Whitney

Excellent customer service. Ease of use. Walked me through everything with clear instruction. Answered all my questions and concerns. It is making my parents feel safer, and us better knowing they have an easy way to get help. The simplicity of using the device for them, is what we needed.

7 years ago

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Verified Customer

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Marie Lafond

It's good to feel secure in the home, and in the yard. I spend many days outside and usually most of the neighbors are at work. I have a good number of people that are all willing to help me but the mobile device is something I can count on all the time.

7 years ago

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Verified Customer

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Thomas

Very system, checked out many and found this to be a good system - good price and found setting it up was easy. When I first phoned the company to set up and test the system they were VERY nice and easy to work with. Test the system is easy and I fell so comfortable having it,

7 years ago

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Joyce San Francisco, CA

The devices are not perfect but they are excellent value. I have had a couple of false alarms and people have called me back within three to four minutes and they were very kind about it. I haven't had any disasters but the thing you wear around your neck and wrist are super sensitive. Also you can see the neck one under my shirt or sweater. I wish there were a better system for wearable alarms but the mobile thing you carry with you is great.

7 years ago

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Verified Customer

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Marilynn & Richard Levittown, NY

Their customer service has always been nice if we have a problem, like when it goes off when it shouldn't, though we couldn't get answer to why it was going off when no one was touching it. They are always there when it goes off and they answer right away.

7 years ago

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Verified Customer

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James Myrtle Beach, SC

This is a very good company and very reasonably priced. I like the fact that I got a home base unit, a unit to carry with me, and a wrist band and neck pendant. Everything is good and when I test it, it is fine. They have been so good all along.

7 years ago

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Verified Customer

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Ellen Stevensville, MI

I wish I didn't need it, but it is very convenient and it works very well. I have tested a number of times and the test have run well. They have been very cooperative, thorough, and friendly. I have recommended it to several friends.

7 years ago

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Patricia

We tested it upon first setting the system up and it works great. We purchased it for my mother and the only thing she dislikes is the size of the portable GPS but other than that she is very pleased. She is very pleased with it.

7 years ago

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Verified Customer

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Bob

Customer service is very prompt, knowledgeable, and accessible. As soon as we tested it, we got a call back. I glad that device has GOS attached to AT&T so that no matter where my husband goes he is covered. Other companies don't offer that.

7 years ago

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Verified Customer

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Diana

The sales experience was very good, they were very helpful without being pushy, which is important. Their customer service responds quickly and they provide good answers. I like that the device is convenient and easy to set up. We usually test is once a week and so far it has always worked.

7 years ago

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Verified Customer

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Victoria W

Every time I push the button, somebody has called us back and they've sent people out here to help us get up. It is hard for them to hear me on the service, one time she fell and I had to call and they couldn't hear what we were trying to say.

7 years ago

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Thomas Palm Coast, FL

I had problems when it first came because it shipped in the on position and I was able to contact their customer support and they helped me get it all resolved. I like that it gives my family peace of mind; they know if I should fall down, ill be able to get help. Their response times are quick, and it worked exactly how it was advertised. I am very pleased.

7 years ago

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Walter Clay, KY

I would recommend it. It is worth the money for the security. It has been a lifesaver and it takes away the stress and worry when your parent is at home. He just has to push a button and they are on their way. I haven't had any problems with the company, we never had any delay or anything. Somebody answers even when it is a false call.

7 years ago

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Verified Customer

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Anonymous

I'm afraid that I'm going to accidentally make it go off. I've done that one time since I've had it. I've tested it and I wear it when I'm in the shower or when I'm outside working on my flowers. I didn't expect my payment to be so high.

7 years ago

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Verified Customer

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Anne

A couple of times, my wristband went off by accident when I was in the grocery story banging something adn all the sudden I heard a medical aleaert and I had to call them and say that it was a false alarm. They were right on the spot. When I tested it, I had a hard time at the beginning but then after that it was fine.

7 years ago

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Verified Customer

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Dorothy And George Clarksdale, MS

The representative Eric explained the process and everything went very well. If you bump it, it goes off. You have to punch to it stop. My mom did a test and they always call me promptly to find out what the problem is and if I need assistance.

7 years ago

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Michael Hudson, NC

They've been really good. They answer my questions promptly. MobileHelp seems to be a good company. The device is easy to use. I like this necklace I got. I never could get a wrist band that worked. The wristbands were always too small. I used it a couple of weeks ago. I fell and I pushed the button and they had somebody here within just minutes of the time I fell.

7 years ago

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Verified Customer

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Aileen Chandler, OK

They are very responsive when you call them and ask for help. The only thing I don't like is that the cord on the neck is long and it's a little bit difficult to get it shortened. It's gone off a couple of times and they've called quickly and helped us get through it.

7 years ago

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Verified Customer

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Karol O'Fallon, MO

I had to call them with a couple of questions and they are personable and very dreamily helpful and it just seemed like they were able to answer anything I asked and quickly. It's easy to use and discreet. The testing was super simple. They sent the guide with the device and it's like step one, two, three, and you're done.

7 years ago

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Trudy Las Vegas, NV

The device is easier to get used to than some of the other devices I've tried. I have the watch one that I use the most. It was set off by my job jumping on my arm, but I was really surprised they responded that soon, even though it was a mistake. You really don't need that much pressure to activate it if you really needed it. The staff is very knowledgeable.

7 years ago

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Verified Customer

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Michaeline Vogt Boise, ID

It's light weight, inconspicuous when I wear it, it's easy to use and it works. One night I went to bed and I was very sound asleep and apparently I accidentally pushed the button and the next thing I knew, there were first responders in my living room. The device works perfectly, every step of the way.

7 years ago

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Verified Customer

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Marian Gastonia, NC

When my mom has had to call, the customer service helped her every time. The pendant is too sensitive. My mother can't wear it but she does wear the watch. We've tested it and it worked. The only thing is that it's just so sensitive.

7 years ago

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Verified Customer

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Jayne New Kensington, PA

They take the time answering our questions. We like the device. It's so light weight and so easy to use. We do not have any dislikes about it so far. We've tested the device and it was very easy. MobileHelp is very easy to deal with, with excellent customer service and they explained everything very well.

7 years ago

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Verified Customer

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Marie O'Fallon, IL

The people at MobileHelp are very professional and positive and helpful. I like it because of the weight of it and it's easy to use. The test was very easy and it was very esay to set up. It's just designed well and there is simple directions and is user friendly. I think it's the best one out there.

7 years ago

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Verified Customer

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Marian Sonora, CA

They answer my calls right away. I like the feeling of safety I get from wearing the device, but I don't like having to wear the device all the time. I think anyone who is afraid of falling or works in the yard and is elderly should get MobileHelp.

7 years ago

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Verified Customer

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Jo Ann Park City, KY

The portable device is great because you can take it wherever you want, when you need it. When I tested the device, someone called to make sure I was okay and they were very diligent about making sure everything was okay. I have tried other companies and this one is by far the best.

7 years ago

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Anonymous

Customer service is very informative but sometimes it is too much information to cope with at once. One time I hit the button and didn't realize it and the next thing I know the fire truck is there. I would like it to plug into a regular socket instead of the phone thing.

7 years ago

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Anonymous Houston, TX

When I first started with them, I made mistakes and hit the buttons wrong two or three times and they were so helpful and patient with me. I think they are just great. The device is easy enough to use, I have tested it twice and got immediate results.

7 years ago

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Verified Customer

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Pam Eagle Lake, TX

The only thing I don't like is the necklace, but other than that everything is fine. I like the fact that they are bright at night and big enough for my mom to see it. The people were very helpful and informative, they explained to me in detail what I was getting and how it worked.

7 years ago

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Verified Customer

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James Deer River, MN

It works really well, I really like it and I feel safe. I haven't had any trouble with it and it is comfortable. The first time I tested it, I got a response within seconds and I was really glad to know that if I had trouble all I had to do was push a button and there would be someone there helping me. The price is great and it is well worth it,

7 years ago

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Verified Customer

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Anonymous Victoria, TX

Their customer service is very accurate, prompt, and polite. If I accidentally hit the button, somebody answers. It is very efficient and safe in case of an emergency. I think they could improve the necklace's cord. I bought a silver chain to put mine on and my friend has a white cord that looks soft and comfortable.

7 years ago

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Verified Customer

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Doris Ocala, FL

When I pressed the button, it was nice to hear them calling immediately, even though it was an accident, it was nice to know they're there if I really needed them. Setting it up was easy, I have a neighbor who has the same product who came over and walked me through it. I would certainly recommend it.

7 years ago

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Verified Customer

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Renita Dallas, GA

They are very courteous and informative. They call you and ask if there is anything they can say or do it to make it better and they give you set up by step of what to do in certain instances. That was very helpful for me. I like everything and dislike nothing. It is working great.

7 years ago

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Donna Salem, OR

They have always been there and willing to help. When I have called, they are courteous. I have only used it in a nonemergency and they answered and I feel very comfortable knowing that I have something available so I could get help.

7 years ago

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Verified Customer

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Anonymous Deerfield Beach, FL

Everything looks good, the equipment came well packaged and the instructions were good. I have the one around my neck and it is not very pretty but that's the only thing that I would say could be improved. Maybe they could make it smaller or something. I am glad with it, it is a good company.

7 years ago

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Sheila Largo, FL

They were a big help to me and I have tried a lot of other that just didn't work for my particular problems. I forget a lot of thing but they remind me. I usually test it on Mondays, though I haven't the last couple of weeks, and it tests fine.

7 years ago

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Helen

It is kind of expensive, but it is worth it. I would recommend to anyone; I tell everyone how much safer I feel. When I tested it, it worked perfectly so I am pleased with it. The service is excellent, when I first got it, it seemed like every time I turn around the phone rings because they think I had fallen.

7 years ago

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Lavera Sturgis, SD

I love being able to take it far away from home. When I first got it, I called and they helped me set everything up and make sure everything was working fine. It is a little expensive, but it could possibly save your life so I am happy with it.

7 years ago

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Anonymous Longview, WA

When I accidentally pressed the button, they weren't aggravated, they were very nice to me. I feel like I don't need some of the things in the package, but it works great. I got the portable one that you can take outside too.

7 years ago

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Denise Kissimmee, FL

MobileHelp works well and I had some little problems in the beginning because it is very sensitive but now I know it. it makes me feel more secure and it is a good product. They have been very attentive to the needs of a person.

7 years ago

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Billie Jean San Saba, TX

My MobileHelp device is always going off and I try to stop it in time but sometimes I don't make it and I get a response really fast. You have five minutes to stop it and sometimes I just don't have enough time. It is sensitive but they are always on alert so I am pleased with the service.

7 years ago

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Jo-Ann Rochester, NY

I like the price and I like the service. They were very helpful. I use it when I go out all the time and I feel safe wearing because I think it is a good product. It is just as good as the other one I had before but that was way more expensive.

7 years ago

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Joyce

I didn't like it at first because of the necklace part of it was too long but we talked to one of the people on the phone and she told my daughter how to shorten it and now I am not having that problem. It works good instantly, the base notifies me that they've received a call and I correct it if I didn't fall. I am happy with this.

7 years ago

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Bill Minneapolis, MN

It's a good system. I have fallen in my apartment and they responded pretty quickly and I got help so overall I am satisfied. There is nothing I really don't like, I uses both. The wristband I wear at night and I have to be careful because sometimes it is set off accidentally but it is alright because I have learned how to cancel it.

7 years ago

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Gail Hartselle, AL

I would like it to be a little cheaper but I feel in my heart that they'll do me right if I need assistance. I don't like wearing the necklace because it gets in the way and I accidentally bump into stuff. I accidentally tested it once and they answered right away.

7 years ago

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Verified Customer

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H Hoxie, KS

They're a great company. I am a non-medical home health care giver and a lot of my clients have used it on numerous occasions and like it because of the mobility. They have a great sales team and great customer service. They are top notch and always willing to help.

7 years ago

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Liz

We paid for 3 months yet my mom only used your product from 1/13-3/16 bc we had to make sure she had it in time when we moved her on 1/13 and then had to make sure your company got the equipment before 4/3. So we are paying for about 20 days of it not being used but to ensure the proper transit time on the front and back ends. Just doesn't seem fair!

7 years ago

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Dan Furlong

They have been great to work with when setting up and testing the unit. Very proactive! My Mom has already used them once and she said EMS arrived within 10 minutes of her pressing the button, and I was notified immediately that my Mom had asked for EMS to be sent.

7 years ago

MobileHelp Reviews