Name: MobileHelp
Rating: 4.6

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Verified Customer

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Lucille H Howell, MI

I have a dislike for people who lie to me when they're selling a product and they lied to me. I had a hard time deciding whether I wanted to keep it or not and I decided after using it for a week or so that it's very easy to use so I'm letting go of the fact that they didn't tell the truth. However; I don't have a great trust of the company as a result.

6 years ago

Reply from MobileHelp

Lucille,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Nov. 19th, 2018

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Verified Customer

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David Bremerton, WA

I walked in my sleep and somehow I found myself under my desk and I was wedged in there and couldn't get out, it was a good thing had that around my neck. The customer servicce has always been there when I needed them. They go out of their way to make sure that I understand.

6 years ago

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Verified Customer

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Anonymous Floral Park, NY

It's very comfortable and I've tested it multiple times and I've had no problem. It's easy to wear and easy to use. It was very easy and pleasant to work with the people who answered the phones and their knowledge and cooperation was good.

6 years ago

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Verified Customer

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Carla Lusk, WY

I'm in two different places in the summer and winter, so I had to get one that I could use both places. I had signed up for the one with the fall alert, but it drove me crazy because I couldn't even take it off to get dressed. So, I called back, and they worked out just fine.

6 years ago

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Verified Customer

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Joyce Winston-Salem, NC

Yesterday morning I got up and I was having a breathing problem and I pushed my button and she answered immediately and within ten minutes the fire truck was here and then the ambulance came right after that and a friend of mine came and another friend called so I really felt like I got the service that I deserve and needed.

6 years ago

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Verified Customer

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Mary Port Charlotte, FL

I've accidentally used it when hitting golf balls and I had the wristband on and here comes the fire department stopped in front of my driveway and I can't go out and hit golf balls with the wristband on anymore. I didn't realize that things were as sensitive as they are. The customer service responds as quickly as the button is pushed.

6 years ago

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Verified Customer

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Anonymous Simi Valley, CA

The only time they've contacted me was when I bumped into something and I accidentally pushed the button. Every time they got back to me very quickly and when they understood there was no problem, they were very very nice about it.

6 years ago

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Verified Customer

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Gretchen Murfreesboro, TN

I've been contacted by the customer service and you're wanting to know how I'm doing and I think that's very noble of them. There is a warning from the base to let me know that my power has been turned off. I think they're wonderful.

6 years ago

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Verified Customer

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Anonymous Binghamton, NY

They've been very kind and answering any questions that I had. It's very easily accessible with your finger. The fact that they give you a lock box is absolutely grand to put your key outside your door. That's a lovely feature. Everything about the program is wonderful. I really really would recommend it.

6 years ago

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Verified Customer

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Anonymous Enid, OK

The device goes off way too easily. Too many times has it accidentally hit against something, or the alarm has gone off while I was getting dressed. I also wish the necklace had a shorter string on it. The bracelets are great. Every time I acceidentally set it off they are so gracious and tell me not to worry about it, it happens all the time.

6 years ago

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Verified Customer

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Darla

Every time that I've tested my device, they answer quickly and double-check to make sure that I and anyone else in the house is safe and I don't have an emergency. There's a little problem with the pendant. It just seems to be easily activated accidentally.

6 years ago Edited September 14, 2021

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Verified Customer

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Mary Pryor, OK

Customer service does not talk down to you when you have problems or questions. The response time is a little slow from the time you press the button to the time the call goes through. I feel that MobileHelp has the best service though.

6 years ago

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Verified Customer

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Anonymous

They called me once to make sure I didn't call them, I guess it was some kind of a false alarm. They were pleasant and easy to talk to. It's easy to use and they told me it would be better if I put it on my arm rather than around my neck.

6 years ago

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Verified Customer

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Thelma G Red Oak, TX

It's been a little bit sensitive, there's been a couple times where it has bumped against something and yells that I fell. They do answer quickly when you call though. They were very efficient, asking me what my name was and making sure I wasn't hurt bad.

6 years ago

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Verified Customer

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Elizabeth E Pewaukee, WI

I fell and there was no response, so I reported it and my button was replaced with a new one. Afterwards, I accidentally dropped my fall device and immedidately somebody was there for me and called me to make sure I was alright.

6 years ago

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Verified Customer

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Leona Kenmore, WA

The customer service is very attentive. We did set it off accidentally and they were very polite. I find it a little difficult to put on because I think the strap should be part of the strap that goes in underneath the little belts.

6 years ago

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Verified Customer

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Karen Yreka, CA

I had gotten up in the middle of the night to go to the bathroom and I fell. They came when I pushed the button and they were really good about it. It took a little bit long to get here, but I guess they were trying to find the place.

6 years ago

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Verified Customer

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Anonymous Boynton Beach, FL

I hit the button by accident and they called right away. I was very satisfied they responded right away. Everybody that I've dealt with there is very nice, professional, and kind. All the equipment words and everybody's nice and I'm very satisfied with the service.

6 years ago

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Verified Customer

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ETTA Wheeling, IL

tech support and customer service are excellent. Had a defective fall alert pendant and it was quickly replaced. Only negative is when the defective pendant kept going off, I got to interact with the "response" center. They just kept reading form their script. Did not listen except to get answers to their scripted questions. they are after all talking to me. a real person and I might just have something useful to say besides yes or no.

6 years ago

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Verified Customer

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S Flushing, NY

The equipment was good, but the watch bands didn't fit so I had to buy new bands for it. The range on the medallion was only about 200 yards. I wish I would be able to speak into the medallion instead of having to carry around a box.

6 years ago

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Verified Customer

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Rose St. Petersburg, FL

I accidentally set it off once and I was shocked how quick the response was. I pushed the button and it was a matter of what seems like seconds and somebody was calling my house phone to see if everything was okay. The very little dealings I've had with everybody, they've always been very nice and very cooperative.

6 years ago

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Verified Customer

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Donald & Mary Richmond, CA

The pendant gets in the way when cooking and things like that. I'm thinking of returning it because it's not really the best item at this point. But, they have been very supportive and call to check on how we're doing with it.

6 years ago

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Verified Customer

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Linda Salisbury, NC

We test the device once a month and it works fine. It's not uncomfortable, my wife wears the wrist one and we're very happy with it. It's loud enough that we can hear it throughout the house. They answer all the questions I have, they are responsive and kind.

6 years ago

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Verified Customer

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Anonymous Pflugerville, TX

We had a couple of incidences where my husband was taking it off or putting it on and the alarm went off. But, they called right away and they were kind. They gave us the choice of using a necklace or a wristband and no other company offered a wristwatch, my husband likes it.

6 years ago

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Verified Customer

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Anonymous

The device is very sensitive. I have had three to four false alarms already, but customer service was very good at helping me and walking through the steps to shutting off the alarm. He also gave me tips on how to better wear it.

6 years ago

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Verified Customer

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Brandy

It is very easy to either wear the necklace or the bracelet. They are also water-proof so I don't need to worry about getting it wet. When I test the system, customer service calls and wants to know if I need help. They always verify my location.

6 years ago

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Verified Customer

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Thomas And Katy

Customer service is very quick in their response when you set the alarm off. They're very courteous, they're professional and they ask you. "Do you need help? What kind of help do you need? Do you need medical? Do you need police?"

6 years ago

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Verified Customer

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Barbara Cincinnati, OH

I wear the neck piece all the time. I've had two incidents with the neck piece. It fell and hit the floor and I've had a call immediately and the second time it fell I knew to pay attention to it. It was 12 o'clock at night and I heard banging on my door. It was the fire department and police department and they responded with incredible speed. They got here in a minute.

6 years ago

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Verified Customer

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James O Birmingham, AL

I couldn't get out of bed so I pushed the button and they talked to me and I told them what was going on with them and they sent the fire department in advance and they unclocked the lock box and got the key to come into the house and that was a good investment. I was glad I made the investment. They answer no matter what. They are very prompt.

6 years ago

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Verified Customer

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Peggy Albuquerque, NM

Shortly after I had gotten it, it was late at night and it was plugged in and there were 8 men from the fire department and ambulance and maybe the police. I'm not sure how they got a call, I wasn't sure why they were there. If they would leave a message to notify me, I would have known what was going on.

6 years ago

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Verified Customer

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Mary Sparks, NV

I have it with me twenty four seven. I rolled over in bed one night and it went off and they called me right away and I was fine so everything was taken care of. I'm very happy with them. I like the prices so I'm very pleased. They've always been really good to me.

6 years ago

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Verified Customer

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Francine Loganville, GA

Whatever you do with the device on your neck, they will call to make sure you're alright and I really like that. They check on you and make sure that everything is okay. I don't have any problems. I like them, they're very friendly.

6 years ago

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Verified Customer

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Gloria

I liked the fact that it was a step above the normal systems because it doesn't hook directly into the telephone lines. It seems very easy for an elderly person to accidentally activate the system, but they have been responsive and personable. They seem to care about what they're doing.

6 years ago

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Verified Customer

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Joy

I get all my questions answered and they are professional and friendly. When I'm done testing it, it has worked each time and that gives me peace of mind knowing that if I push the button it will work. I think the price is really good at $25 a month.

6 years ago

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Verified Customer

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Marilyn Aurora, IN

I had a little problem where I heard a man talking from the other room and I thought someone had come into my house. I guess my machine had called them and so they had me do a test on it and then sent me a new one to be on the safe side. I got it in like two days, it didn't take long at all.

6 years ago

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Verified Customer

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Anonymous Whigham, GA

I needed something that didn't use a landline because I don't have one and that's what led me to MobileHelp. When I called to get it, they were more than nice and helpful with everything. I haven't had any problems with it and I feel very secure.

6 years ago

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Verified Customer

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Marjorie Saint Joseph, MI

I've had to call them 3 times and every single time they were helpful and nice. The only problem we've had is my husband's bracelet has fallen off because the sliding pads are a little too big for the bracelet. But, other than that everything has been great. I wish it was less expensive, but the peace of mind is worth it to us.

6 years ago

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Verified Customer

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Mary Cottage Grove, OR

At first they just sent me the main unit, later they sent me the mobile unit that you can use to take with you. They were really good at explaining the difference between the base and mobile units, and they were good about getting the trade in quickly.

6 years ago

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Anonymous DeWitt, MI

I have fallen twice without my husband being home to help and I've been very grateful to this. There have been at least 3 times where I have accidentally pushed the button and they came on immediately. I wear the wrist band and it's excellent, I can even use it in the shower. I like that I can go somewhere outside the house and still have help.

6 years ago

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Verified Customer

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Joyce Hays, KS

I ordered the lanyard device because the other one that I was using had a button that was hard to push. Using MobileHelp, they know exactly where I am. Your location is found by satellites which makes it helpful when you leave the house.

6 years ago

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Verified Customer

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Peggy

I don't understand because I fell a couple of months ago and didn't use it and somebody found me. Since then I've had calls from you about an ambulance and the cops being here and I don't even understand what I'm supposed to push.

6 years ago

Reply from MobileHelp

Thank you for leaving us this nice review. We are glad to know you were able to get the help you needed after the fall, and we would be happy to review your account with you to help answer any questions or concerns you may have about any calls you have received regarding any incidents. Please reply to this message with the best phone number to reach you on, or call our Customer Care team by dialing 877-827-6207 Option 4. Thank you for being part of our MobileHelp family, we look forward to speaking with you soon!

Oct. 2nd, 2018

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Verified Customer

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Kathryn

When I punch the button, it usually isn't more than 5-10 minutes I leave with an ambulance or somebody, whatever I need. They're just real quick. It's so easy to use and I don't have to worry about anything because it's charged all the time.

6 years ago

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Verified Customer

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Katherine

I thought their support was very good. When I started using it, they helped me set it up. They were there when I have questions and they're very pleasant, nice to talk to. I like the watch, it's comfortable. I had the necklace but I just wasn't comfortable with that.

6 years ago

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Verified Customer

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Stephen

In all the times that I have to call them to get the thing set up all the custumer support was very good. It works great, it reaches what it needs to do and it has a good source of power. Compared to everything else that I searched out Mobile help was the best one for the money and it's got excellent service so far.

6 years ago

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Anonymous

MobileHelp is easy to use and the watch looks nice - you can wear it with different things and even dressed up. I like everything it provided. The main thing is that I could be any place in United States and it could pick me up.

6 years ago

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Claudia

I do the one on my wrist all the time and it is very comfortable. Customer service always answers my questions and always makes sure everything's working on it. I pushed it on mistake and talked ot them and I feel very confident because I do have it in case of emergency.

6 years ago

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Verified Customer

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Ken

They're always very friendly, they're always very nice. Sometimes the calls take a long time to get answered. They tell you they take anywhere from 30 seconds to 90 seconds and sometimes it just seems a rather long time before they pick up the phone.

6 years ago

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Ronald

I just used it to test it on a location where I wanted to come on occasion and I was able to do that perfectly. I hit it on a accidentally one time the customer service was able to call me right away without an issue. It's lightweight and you don't even know that you're wearing it.

6 years ago

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Verified Customer

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Marie

I like the fact that I have a door entry for the paramedics and staff that come in. When I do the testing, I'm pleased. They answer right away and they're right on top of things. It is very sensitive, I've set it off several times without meaning to just by turning in bed or moving the wrong way and it sets it off.

6 years ago

Reply from MobileHelp

Thank you for your kind review. We would be happy to go over ways to limit false alarms, please contact Technical Support at 877-827-6207, Option 1, we look forward to speaking to you!

Oct. 2nd, 2018

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Barbara

The first device I had was the bracelet that was over sensitive, they asked me to send it back and they sent me a new one. They listen very carefully and do what they say they're going to do. It runs very well, and they seem prepared to do anything.

6 years ago

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