Name: MobileHelp
Rating: 4.6

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Verified Customer

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Heather

The device and service is affordable, helpful, and accessible. Customer service is responsive.

5 years ago

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Verified Customer

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Joan

Any communication that I have had with MobileHelp has been very satisfactory.

5 years ago

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Theresa

MobileHelp responds quickly, and I am very satisfied with their service.

5 years ago

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Ilene San Diego, CA

The necklace falls off my neck all the time. They do answer very quickly and get to you right away.

5 years ago

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Margaret

They answer very quickly when the alarm goes off. The price was right for me.

5 years ago

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Carol

I wear it 24/7 and they instantly reply to me when I press the button.

5 years ago

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William And Grace

It is really helpful because the responders were quick getting to my house.

5 years ago

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Ann

It is usable outside the house. The operator talks to me sensibly and makes sure that I get the answers.

5 years ago

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Cornelius X.

They cover everything that I need and they are there when I need them.

5 years ago

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Annette Poughkeepsie, NY

Their response time was very good. They respond right away, no problems.

5 years ago

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Donna

I like the company and I feel safer with it. Customer service is pretty fast.

5 years ago

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Joseph

It's easy to use. They call and worry about me, they are good people.

5 years ago

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Rev. Richard T.

The service is outstanding and it is a good price. They save a lot of people.

5 years ago

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Andrea New York, NY

I wear it all the time. I'm very comfortable with the set up of it.

5 years ago

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Verified Customer

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Jackelyn

It is very sensitive. I moved the base unit from my bedroom to the living room so if it goes off, it is in a central location.

5 years ago

Reply from MobileHelp

Jackelyn,

Thank you for your feedback. We would like to make sure your Fall Detection Pendant is working properly and provide ways to reduce false alarms. Please respond to this message or call Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you!

Sincerely,

MobileHelp

Feb. 7th, 2019

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Verified Customer

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Kahani Arcata, CA

It went off once by mistake and the support was right there. They are really quick.

5 years ago

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Phillip

I accidentally fell asleep with it on and they were here so it works great.

5 years ago

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Frank Chattanooga, TN

I've had a little trouble with the fall button but I would say their device is the best.

5 years ago

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Verified Customer

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Judy

I haven't had to use it for an emergency, but the device goes off and will send a message. It really aggravates me. I'm not happy with it and I'm going to return it.

5 years ago

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Anonymous Apollo Beach, FL

When I call them to test it, the customer service is always there.

5 years ago

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Betty Webster, NY

The customer support checks on me even when I didn't know I needed it.

5 years ago

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Gary

One time I hit the button by mistake but they were right there in a couple seconds.

5 years ago

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Gene And Kim Hamilton, OH

The customer support responded so fast even though I hit the button by mistake.

5 years ago

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Stanley Norfolk, VA

I used it one time and the paramedics were here within 10 minutes.

5 years ago

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Diann

They are reliable and on point by contacting me when the button is pushed.

5 years ago

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William S. Monroeton, PA

I think it's too sensitive, it's gone off when I'm hugging someone or sitting at a basketball game.

5 years ago

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Valiera Joe Spokane, WA

Every time it has gone off accidentally the people have been very kind.

5 years ago

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Heidi Mount Juliet, TN

They are responsive and call me or my sister. It seems like they really care.

5 years ago

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Wayne

I don't really like that I have to charge the device every night and carry that one unit with me at all times.

5 years ago

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Evelyn & Saul

They answer right away and make sure that everything is okay.

5 years ago

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Anthony

It's easy to operate and they respond quickly. It also has GPS.

5 years ago

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Glenn

it's easy to carry around, I have it on my wrist so it's available to use.

5 years ago

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Anonymous Ferdinand, IN

It seems like it is dependable. So far I am happy. I would highly recommend it.

5 years ago

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Ronald Fairmont, WV

The device is convenient and customer service was so caring.

5 years ago

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John Fredonia, NY

It gives a person a peace of mind. If the button does go off, they call immediately.

5 years ago

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Charlene

I like that it doesn't require battery recharging at night. The watch unit is attractive.

5 years ago

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Anonymous Stuart, FL

It's GPS activated and can be used anywhere. Customer service had been quick to answer and helpful.

5 years ago

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Ann Studer

Easy to set up and working very well. Fortunately have not had to use.

5 years ago

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Frances Fayetteville, PA

Customer service is very helpful and informative. I've had a couple faulty calls.

5 years ago

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D Capitol Heights, MD

There isn't very good two way communication when the alarm goes off. The device works well otherwise.

5 years ago

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Laura Des Moines, IA

It works well for us. I liked the price point. I think customer service is good and the device works.

5 years ago

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Agnes J Hart, MI

I've accidental bumped the device and it worked efficiently.

5 years ago

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Anonymous

The customer service calls me whenever something happens. The device seems to do the job.

5 years ago

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Kathleen Madisonville, TN

I saw the TV commercials and it looked legitimate to me. They answer when I need them to.

5 years ago

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Mark

Super responsive to alerts and initial setup. Fall pendant seems a little too sensitive.

5 years ago

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Rosanne

Efficient, prompt, and very helpful in obtsiythe unit and accessories.

5 years ago

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M. Pennington Goldsboro, NC

Their response has been great.They have been professional and very caring

5 years ago

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AF Retired Spearman, TX

Outstanding performance for assisting in starting the service.

5 years ago

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Disappointed. Bob L Fallbrook, CA

Too many false alarms (2-4 per month) plus failure to alarm the one time I did fall since using it (~2-3 months)..

5 years ago

Reply from MobileHelp

Bob,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jan. 22nd, 2019

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Verified Customer

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Brian

They were very facilitating and helpful when we were setting up the device.

5 years ago

MobileHelp Reviews